64 IT jobs in Fairfax

**Koniag Management Solutions** , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain a SCI to support **KMS** and our government customer in Washington, DC. _This position is for a Future New Business Opportunity._
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for our government client. This position requires an active Top-Secret clearance with eligibility to obtain SCI access. The role includes SCIF security management responsibilities and COMSEC duties. This position is based in Washington, DC and includes on-call requirements.
**Essential Functions, Responsibilities & Duties may include but are not limited to:**
The Help Desk Specialist will serve as the primary point of contact for end-user technical support while managing SCIF security operations. Core responsibilities include:
+ Provide Tier I and II technical support via phone, email, and in-person
+ Manage SCIF access control and security procedures
+ Process and track service requests using ITIL-based incident management
+ Support video teleconference setup and scheduling
+ Maintain hardware inventory and asset management
+ Assist with COMSEC material management and crypto operations
+ Install and configure workstation hardware and software
+ Document and track technical issues through resolution
+ Manage classified hoteling space
+ Monitor help desk metrics and generate performance reports
+ Maintain security logs and access records
+ Perform computer imaging and deployment
+ Support printer, copier, and telephone systems
**Education and Experience:**
**Required:**
+ Associate's degree (AS/AA) with 1 year of experienceOR
+ Minimum 3 years of related help desk experience
+ Active Top Secret clearance with ability to obtain SCI
**Required Skills and Competencies:**
+ Current CompTIA Security+ CE and/or CompTIA A+ certification
+ Experience with ITIL service desk processes
+ Knowledge of desktop hardware and software troubleshooting
+ Understanding of security procedures in classified environments
+ Strong customer service and communication skills
+ Experience with ticket management systems
+ Ability to maintain detailed documentation
+ Knowledge of basic networking concepts
+ Familiarity with video teleconference systems
+ Experience with inventory management
+ Ability to work core hours (7:00 AM - 5:00 PM)
+ Understanding of SCIF operations and security requirements
**Desired Skills and Competencies:**
+ Additional technical certifications
+ COMSEC experience
+ Prior government help desk experience
+ Experience with classified systems
+ Knowledge of CAC/PIV card systems
+ Familiarity with government IT processes
+ Previous SCIF security management experience
+ Asset management system experience
+ Bilingual capabilities
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ _._
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Proposal Positions**
**Pay Type** **Hourly**

**Help Desk Technician**
Location **Falls Church, VA**
# of openings **1**
Salary Range (Min-Max) **00**
**We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.**
**Technology is our Passion. People are our Purpose.**
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Help Desk Technician** for a Full-Time position.
**Job Summary:**
NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the U.S. Fish and Wildlife Service (FWS) in Falls Church, VA. This on-site role is part of a mission-critical IT support team delivering responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues, manage mobile devices, and ensure end-user systems remain secure, updated, and operational. This is an excellent opportunity for a technician looking to support a high-impact federal mission while gaining experience in enterprise-level IT operations.
**Key Responsibilities**
· Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets.
· Respond to user requests via phone, email, and in-person support channels.
· Support and troubleshoot Apple iPads, iPhones, and Android mobile devices.
· Install, configure, and maintain desktop/laptop hardware and software.
· Track and manage IT service tickets and escalate complex issues as needed.
· Participate in equipment deployments and system upgrades.
· Communicate the status of pending requests, outages, and maintenance activities to end users.
· Maintain documentation and knowledge base articles as needed.
· Collaborate with server and network teams to resolve cross-functional issues.
**Minimum Qualifications**
· Associate's degree in IT or related field, or equivalent work experience.
· 2+ years of hands-on experience in a help desk or desktop support environment.
· Strong troubleshooting skills with Windows 10/11 and Microsoft Office 365.
· Exposure to supporting mobile devices in an enterprise environment.
· Strong communication and customer service skills.
· Ability to work independently in a fast-paced federal workplace.
· Must be eligible to work in the United States and pass a federal background check.
**Preferred Qualifications**
· Experience working with federal agencies or in a government contracting environment.
· Familiarity with ServiceNow, Remedy, or other ITSM/ticketing platforms.
· Certifications such as CompTIA A+, Network+, or ITIL Foundation.
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. ( is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More ( about our Benefits and Culture!
#NAI #DICE

**Help Desk Lead**
Location **Washington, DC**
# of openings **1**
Salary Range (Min-Max) **00**
**We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.**
**Technology is our Passion. People are our Purpose.**
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Help Desk Lead** for a Full-Time position.
**Job Overview:**
The Help Desk Lead will provide overall management support and coordination for Help Desk services across Tier I (phone/email), Tier II (on-site support), and Tier III (advanced support), as well as asset management. This individual will lead a team providing broad technical support to over 3,200 users in a high-profile environment.
**Responsibilities:**
+ Lead, mentor, and manage Help Desk staff across multiple tiers.
+ Provide direct support for IT services, systems, and networks.
+ Ensure effective use of ServiceNow and oversee incident tracking/resolution.
+ Monitor quality assurance, including user complaint tracking and satisfaction programs.
+ Deliver presentations and reporting to senior officials.
+ Manage manpower utilization, training, and team performance.
**Required Qualifications:**
+ Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field.
+ 5-8 years of IT management experience with increasing responsibility.
+ 3-5 years of supervisory experience.
+ ITIL v4 certification.
+ Industry certifications such as CompTIA A+, MCSE, or HDI.
+ Expert-level knowledge of ServiceNow.
+ Excellent written and verbal communication skills.
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. ( is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More ( about our Benefits and Culture!
#NAI #DICE

**Job Description**
If you are ready for a new and exciting career, come join our team! BAE Systems is seeking a Helpdesk Lead to provide support to our government customer on an upcoming opportunity.
The Help Desk Lead will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset Management.
The Help Desk Lead shall lead a team of technicians providing broad-based technical support to end-users of networks, systems, and related services. The Helpdesk Lead shall provide support to a customer base of over 3,200 users in a high-profile environment.
The Help Desk Lead is required to be onsite at a government building in downtown Washington, DC five (5) days per week.
**Required Education, Experience, & Skills**
Must possess the following:
+ Information Technology Infrastructure Library V4 (ITIL 4) certification.
+ Minimum of 5-8 years overall experience with increasing responsibilities in information systems management.
+ 3-5 years supervisory experience
+ A bachelor s degree in computer science, Engineering, Information Systems, Business, or other relevant discipline or related field
+ Industry specific certification such as CompTIA A certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent
+ Working knowledge of ServiceNow
+ Experience in a quality assurance environment that includes, at a minimum, knowledge of: customer satisfaction tracking; user complaint and monitoring programs; and quality control programs
+ Excellent written and verbal communication skills, including experience in presenting material to senior Government officials
+ Proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub-Contractors)
**Pay Information**
Full-Time Salary Range: $81156 - $
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
**Help Desk Lead**
** BR**
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression

**Koniag IT Systems LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and our government customer in Washington, DC. This opportunity will require the candidate to work onsite in downtown Washington, DC, five (5) days per week, Monday through Friday. _This position is for a Future New Business Opportunity._
We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
We are seeking a highly qualified, experienced, and self-motivated individual to serve as a Help Desk Lead, supporting a potential future business opportunity in Washington, DC.
The ideal Help Desk Lead will:
**Essential Functions, Responsibilities & Duties may include, but are not limited to:**
+ Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix), and Asset Management.
+ Lead a team of technicians providing broad-based technical support to end-users of networks, systems, and related services.
+ Provide support to a customer base of over 3,200 users in a high-profile environment.
+ Be required to work onsite in downtown Washington, DC, five (5) days per week.
**Required Qualifications, Experience, Skills & Abilities:**
+ Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or other relevant discipline or related field
+ 5+ years' overall experience with increasing responsibilities in information systems management
+ 3+ years supervisory experience
+ Information Technology Infrastructure Library V4 (ITIL 4) certification
+ Industry-specific certification, such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent
+ Expert working knowledge of ServiceNow
+ Experience in a quality assurance environment that includes, at a minimum, knowledge of customer satisfaction tracking, user complaint and monitoring programs, and quality control programs
+ Excellent written and verbal communication skills, including experience in presenting material to senior Government officials
+ Proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or subcontractors)
**Requirements:**
+ Candidates must pass a Criminal Background check
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ _._
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Proposal Positions**
**Pay Type** **Salary**
**Education Level** **Bachelor's Degree**

Help Desk Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
CACI is seeking a Help Desk Specialist to join our Luke Team! You will provide direct hands on support to a mission customer as part of a small team that provides Tiers 1, 2, and 3 level support. You will be the primary point of contact for, and own the responsibility of, performing various technical support tasks involving both hardware and software items for this customer. You will invent your future and make a lasting impact at CACI!
**Responsibilities:**
- Perform a daily check of various IT services for the mission by completing a detailed checklist and relaying the status of all items on the checklist daily.
- Work to escalate and assist with resolution of issues discovered while performing the daily check.
- Create and update, on a regular basis, Help Desk as well as Technical Support documentation in Confluence and in ServiceNow.
- Intake Help Desk tickets and prioritize them per customer expectations and guidance.
- Support the IT Operations Manager by understanding appropriate and applicable Tier support levels.
- Escalate Tier 3 tickets by entering them in a supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution.
- Support project reports by providing metrics, reports, and other information on a daily, weekly, and monthly basis.
- Provide hands-on support to a large number of office workstations to ensure they are secure and operational, and work to coordinate IT partner support when workstations indicate there are problems or are not operational.
- Support Data Transfer operations by maintaining data transfer equipment as well as intaking, addressing, and completing data transfer requests and transfer operations.
- Report security and or any operational anomalies to the IT Operations Manager, and work to support resolution.
- Advise IT Operations Manager of workforce or facility announcements that might impact IT Operations.
- Obtain and maintain operational support documents from the IT Operations manager, and post content to mission customer file systems.
Must remain on the client site during Luke Program core hours of .
**Qualifications**
**Required:**
- Demonstrated experience and problem-solving abilities.
- Ability to communicate effectively in a fast-paced environment and work with a sense of urgency and confidence with the user.
- Demonstrated experience with providing customer service for systems that reside in a secure environment.
- Bachelor's degree preferably in an IT related field and 5 years of related experience. In lieu of a bachelor's degree, add 2 additional years of experience if AA/AS, or 4 additional years of experience with HS diploma.
- Experience creating or updating and formatting How To / standard operating procedure documentation in Microsoft Word.
- Experience using Confluence and SharePoint.
- Active TS/SCI with Polygraph clearance is required.
**Desired:**
- Ability to demonstrate on the job learning.
- Ability to come up to speed quickly on customer needs and initiatives.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$70,800 - $148,600
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

**Responsibilities & Qualifications** **RESPONSIBILITIES** + Maintain a comprehensive understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process Tool (RAPT). - Ensure compliance with contract specifications and Service Level Agreements (SLA). + Oversee and facilitate NGEN/NMCI transitions, including planning schedules, rollouts, and architecture requirements. + Implement unique technical requirements associated with NGEN/NMCI initiatives. - Coordinate and resolve NGEN/NMCI issues among CNIC HQ personnel and leadership. + Act as a liaison between various stakeholders, including Leidos, NCTAMS LANT, PEO Digital, and Enterprise Services. + Develop and disseminate training materials and information to all levels of the chain of command. + Regularly communicate through Beltway Weekly updates, regional meetings, and weekly meetings with customer support managers. + Monitor recurring and claimant-specific technical problems related to the Navy's NGEN/NMCI efforts. + Evaluate technical issues and provide relevant data and recommendations to the Leidos PM NMCI NGEN program office, NCTAMS LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and support as needed. **REQUIRED QUALIFICATIONS** + Active Secret security clearance + Active IAT II Certification + US Citizen + Minimum of ten (10) years of experience in the NMCI NGEN technical arena. + Proven experience in managing a help desk operation with a significant customer base (approximately 800 customers). + In-depth knowledge of all aspects of the NGEN/NMCI program. + Familiarity with the hardware and software utilized within the NMCI framework. + Excellent verbal and written communication skills, with the ability to convey complex technical information to diverse audiences. + Strong interpersonal skills to effectively coordinate with various stakeholders and leadership. + Demonstrated ability to evaluate technical problems and provide actionable recommendations. + Strong analytical skills to monitor and address recurring technical issues. + Proven leadership abilities in managing teams and driving performance in a help desk environment. + Experience in training and mentoring staff to enhance service delivery. **ADDITIONAL REQUIREMENTS** + Must be able to obtain and maintain any necessary security clearances. + Willingness to travel as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimblyutilizethe best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at .  Apply now to explore jobs with us!   The safety and health of our employees is of the utmost importance. Employeesare required tocomply withany contractually mandated Federal COVID-19 requirements. More information can be found here . By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". "As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration". **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location:Naval District Washington, Washington, DC + Type of environment: Office + Noise level:Low + Work schedule: Schedule is 0730 - 1730 Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel:Contractor maybe required to travel within CONUS (<10%) **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis regularly required touse hands tohandle, feel, touch; reach with hands and arms; talkandhear. The employeeis regularly required tostand;walk;sit;climb or balance; and stoop, kneel, crouch, or crawl. The employeeis regularly required tolift upto 10 pounds. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** Citizenship: US Citizen Clearance requirement: Active Secret Clearance **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** Toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, geneticinformation,or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. **Job Locations** _US-DC-Washington_ **ID** _ _ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_

Description
We are looking for an experienced Help desk Support to join our team in Washington, District of Columbia. This long-term contract position offers an opportunity to apply your expertise in software development, systems integration, and application analysis to tackle complex projects. You will collaborate with peers, supervisors, and customers to deliver high-quality solutions while adhering to company policies and industry standards.
Key Responsibilities:
+ Provide deskside support for users based on dispatched service tickets or direct requests
+ Perform break/fix support for laptops, desktops, and peripheral devices
+ Install and configure specialty software not packaged in SCCM
+ Remove devices from the network as directed by security protocols
+ Diagnose and resolve printer issues, including toner replacement
+ Maintain CMDB entries and manage on-call schedules using ServiceNow
+ Participate in daily/weekly meetings for incident and outage management
+ Support Disaster Recovery and Business Continuity planning
+ Manage user access, entitlements, and privileged access
+ Deliver "white glove" support to senior leadership when required, including occasional after-hours support
Requirements
Required Qualifications:
+ High school diploma and 5+ years of relevant IT support experience
+ Current Public Trust clearance or ability to obtain one
+ Experience providing Tier II support in a Windows office environment
+ Strong communication and customer service skills
+ Familiarity with ITSM ticketing systems
Preferred Qualifications:
+ Experience with Windows 10, Microsoft Office, Exchange/Outlook
+ Prior experience supporting senior leadership or executive offices
+ Familiarity with multi-building support environments
+ Experience with ServiceNow and SCCM
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .