39 IT jobs in Fort Meade

Help Desk Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel:
* * *
**Exciting Opportunity: Join Our Innovative Team!**
Be a part of our cutting-edge Secure the Enterprise initiative! We are transforming our system security evaluation and authorization process. This role is at the forefront of this exciting change, focusing on automation, streamlined processes, continuous monitoring, and comprehensive network data gathering throughout the project lifecycle.
**Why You'll Love This Job:**
+ **Be a Change-Maker:** Contribute to a revolutionary shift towards automated security processes.
+ **Collaborative Environment:** Work closely with various teams to ensure smooth operations and enhanced security posture.
+ **Customer-Centric:** Be the first point of contact for our valued LA customers, providing top-notch support and ensuring their needs are met.
+ **Continuous Learning:** Engage with the latest technologies and practices in cloud services, automation, and system administration.
**Responsibilities:**
+ Enhance our project's compliance and security framework.
+ Develop and deliver automation solutions that empower other teams to operate efficiently.
+ Serve as the primary support contact for LA customers, addressing ticket and email requests promptly.
+ Communicate important updates, outages, and news to keep everyone informed.
+ Create comprehensive FAQs and documentation to assist end users.
**Qualifications:**
_Required:_
+ An active NSA TS/SCI with Polygraph.
+ Bachelor's degree in a Technical, Math, or Business discipline (or equivalent experience) and 2 years of Help Desk experience (OR) An Associate's degree with 4 years of Help Desk experience or 6 years of Help Desk experience may be substituted for a bachelor's degree.
+ Proven expertise in Linux system administration.
+ Hands-on experience with Docker.
+ Solid background in AWS, C2S, or other cloud platforms.
+ Proficiency in GitLab Pipeline.
+ Experience with Ansible Pipeline.
_Desired:_
+ Knowledge of Elasticsearch.
+ Experience in cloud hosting and automation.
What We Offer:
+ A dynamic and supportive work environment.
+ Opportunities for professional growth and skill development.
+ The chance to make a significant impact on our security infrastructure.
**Ready to Make a Difference?**
Apply now and join our team of innovators dedicated to securing the future of our enterprise!
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$49,900 - $100,000
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

**Tuknik Government Services,** a Koniag Government Services company, is seeking a Customer Service Representative to support **TGS** and our government customer in Baltimore, MD. **This position requires the candidate to be able to obtain a Public Trust.**
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ServiceNow. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and printer problem. Will be on the phones 7-8 hours a day. All employees are considered mission critical and are expected to report even during inclement weather conditions.
**Essential Functions, Responsibilities & Duties may include, but are not limited to:**
+ The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing ServiceNow. Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
+ The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.
+ Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP) as well as the procedures documented in the Call Center Hardware Dispatch Guide.
+ Customer Service Representatives also utilize Skype/Teams systems within the Call Center to communicate real-time events to management and customers as required.
**The Contractor Shall:**
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems.
+ Accept and process virtual call inquires for hardware and software.
+ Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level 2).
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Resolve all tickets only when a problem has been rectified to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
+ Gather information and follow required diagnostic procedures.
+ Responds to email in a timely manner
+ Adhere to the Call Center Policy Document
+ Adhere to the Standard Operating Procedures (SOP).
**Requirements:**
+ Applicants must be able to, with or without reasonable accommodation:
+ lift and carry up to 50 pounds (telework carrying equipment)
+ Navigate from the parking lot to the entrance and then to the designated workspace
+ Work a minimum of 8 hours with a 30-minute lunch break
+ Can sit or stand for a minimum of 8 hours with a 30-minute lunch break
+ Great Written and Communication Skills - Must have the ability to convey information clearly and effectively
+ Must live within 2 hours travel of the designated call center for which they are applying.
**Education:**
+ The candidate must hold at least one of the following certifications: HDI Customer Service Representative or an A+ certification.
+ Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience.
+ Experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Office Suite, Microsoft Exchange/Outlook.
**Requirements:**
+ Must be able to obtain a Public Trust clearance
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Help Desk Support Tech**
**Pay Type** **Hourly**

**Tuknik Government Services,** a Koniag Government Services company, is seeking a Customer Service Representative to support **TGS** and our government customer in Baltimore, MD. **This position requires the candidate to be able to obtain a Public Trust.**
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ServiceNow. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and printer problem. Will be on the phones 7-8 hours a day. All employees are considered mission critical and are expected to report even during inclement weather conditions.
**Essential Functions, Responsibilities & Duties may include, but are not limited to:**
+ The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing ServiceNow. Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
+ The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.
+ Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP) as well as the procedures documented in the Call Center Hardware Dispatch Guide.
+ Customer Service Representatives also utilize Skype/Teams systems within the Call Center to communicate real-time events to management and customers as required.
**The Contractor Shall:**
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems.
+ Accept and process virtual call inquires for hardware and software.
+ Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level 2).
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Resolve all tickets only when a problem has been rectified to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
+ Gather information and follow required diagnostic procedures.
+ Responds to email in a timely manner
+ Adhere to the Call Center Policy Document
+ Adhere to the Standard Operating Procedures (SOP).
**Requirements:**
+ Applicants must be able to, with or without reasonable accommodation:
+ lift and carry up to 50 pounds (telework carrying equipment)
+ Navigate from the parking lot to the entrance and then to the designated workspace
+ Work a minimum of 8 hours with a 30-minute lunch break
+ Can sit or stand for a minimum of 8 hours with a 30-minute lunch break
+ Great Written and Communication Skills - Must have the ability to convey information clearly and effectively
+ Must live within 2 hours travel of the designated call center for which they are applying.
**Education:**
+ The candidate must hold at least one of the following certifications: HDI Customer Service Representative or an A+ certification.
+ Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience.
+ Experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Office Suite, Microsoft Exchange/Outlook.
**Requirements:**
+ Must be able to obtain a Public Trust clearance
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Help Desk Support Tech**
**Pay Type** **Hourly**

Help Desk Specialist
Annapolis Junction, MD ( -ACS
Description
Athenix Solutions Group is looking for multiple Help Desk Specialists for a large program in the Annapolis Junction, MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/Tier 1/Level 1 support. They will provide phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. This individual will serve as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
**Responsibilities** :
+ Utilize work aids to resolve tickets at lowest level of support
+ Receive, triage and route tickets to Tier 2 Help Desk according
+ Compile and organize data for monthly status reports
+ Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts
+ Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket
+ Assist users with account creation, accessing and using IT systems
+ Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes
+ Analyze, log and track issue and problem tickets related to Intelink application
+ Provide trend analysis and metrics to the Government based on gather data and monthly status reports
+ Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement
+ Provide daily written and oral communications, make recommendations for improving documentation
+ Attend weekly meeting to apprise the Government on the status of tickets and any issues/problems with resolving tickets
+ Update and maintain the Help Desk Handbook to stay consistent with current processes and procedures
+ Provide recommendations to the Government on issues/problems identified and reported in trend analysis
+ Provides daily supervision and direction to Help Desk staff that are responsible for phone and in-person support to users, including e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS application
Requirements
**All openings require a TS/SCI with polygraph clearance to start.**
The Level 0 Help Desk Specialist shall possess the following capabilities:
+ Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted.
+ **Certifications: Compliance with DoD -M with a minimum certification of IAT Level I**
The Level 1 Help Desk Specialist shall possess the following capabilities:
+ Two (2) years demonstrated Help Desk experience. Bachelor's degree in a Technical, Math or Business discipline from an accredited college or University is required. Four (4) years of additional Help Desk experience with an Associates or six (6) years experience may be substituted for a Bachelor's degree.
+ **Certifications: Compliance with DoD -M with a minimum certification of IAT Level I**
The Level 2 Help Desk Specialist shall possess the following capabilities:
+ Five (5) years of Help Desk experience with a Bachelor's Degree in a Business, Technical or Math related field. An additional seven (7) years with an Associate's Degree or an additional nine (9) years experience may be substituted for the Bachelor's Degree.
+ Demonstrated experience of at least two (2) year shall be within the (Domain area).
+ **Certifications: Compliance with DoD -M with a minimum certification of IAT Level II**
The Level 3 Help Desk Specialist shall possess the following capabilities:
+ Six (6) years of Help Desk experience with a Master's Degree in a Technical, Business or Math related field. An additional ten (10) years experience with an Associate's Degree or an additional eight (8) years experience with a Bachelor's Degree or an additional twelve (12) years experience may be substituted for the Master's Degree.
+ Demonstrated experience of at least four (4) year shall be within the (Domain area).
+ **Certifications: Compliance with DoD -M with a minimum certification of IAT Level II**
**_Equal Opportunity Employer, including disability and protected veteran status._**
Salary Description

**Responsibilities & Qualifications** **RESPONSIBILITIES** + Maintain a comprehensive understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process Tool (RAPT). - Ensure compliance with contract specifications and Service Level Agreements (SLA). + Oversee and facilitate NGEN/NMCI transitions, including planning schedules, rollouts, and architecture requirements. + Implement unique technical requirements associated with NGEN/NMCI initiatives. - Coordinate and resolve NGEN/NMCI issues among CNIC HQ personnel and leadership. + Act as a liaison between various stakeholders, including Leidos, NCTAMS LANT, PEO Digital, and Enterprise Services. + Develop and disseminate training materials and information to all levels of the chain of command. + Regularly communicate through Beltway Weekly updates, regional meetings, and weekly meetings with customer support managers. + Monitor recurring and claimant-specific technical problems related to the Navy's NGEN/NMCI efforts. + Evaluate technical issues and provide relevant data and recommendations to the Leidos PM NMCI NGEN program office, NCTAMS LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and support as needed. **REQUIRED QUALIFICATIONS** + Active Secret security clearance + Active IAT II Certification + US Citizen + Minimum of ten (10) years of experience in the NMCI NGEN technical arena. + Proven experience in managing a help desk operation with a significant customer base (approximately 800 customers). + In-depth knowledge of all aspects of the NGEN/NMCI program. + Familiarity with the hardware and software utilized within the NMCI framework. + Excellent verbal and written communication skills, with the ability to convey complex technical information to diverse audiences. + Strong interpersonal skills to effectively coordinate with various stakeholders and leadership. + Demonstrated ability to evaluate technical problems and provide actionable recommendations. + Strong analytical skills to monitor and address recurring technical issues. + Proven leadership abilities in managing teams and driving performance in a help desk environment. + Experience in training and mentoring staff to enhance service delivery. **ADDITIONAL REQUIREMENTS** + Must be able to obtain and maintain any necessary security clearances. + Willingness to travel as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimblyutilizethe best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at .  Apply now to explore jobs with us!   The safety and health of our employees is of the utmost importance. Employeesare required tocomply withany contractually mandated Federal COVID-19 requirements. More information can be found here . By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". "As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration". **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location:Naval District Washington, Washington, DC + Type of environment: Office + Noise level:Low + Work schedule: Schedule is 0730 - 1730 Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel:Contractor maybe required to travel within CONUS (<10%) **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis regularly required touse hands tohandle, feel, touch; reach with hands and arms; talkandhear. The employeeis regularly required tostand;walk;sit;climb or balance; and stoop, kneel, crouch, or crawl. The employeeis regularly required tolift upto 10 pounds. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** Citizenship: US Citizen Clearance requirement: Active Secret Clearance **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** Toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, geneticinformation,or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. **Job Locations** _US-DC-Washington_ **ID** _ _ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_

**Koniag Management Solutions** , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain a SCI to support **KMS** and our government customer in Washington, DC. _This position is for a Future New Business Opportunity._
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for our government client. This position requires an active Top-Secret clearance with eligibility to obtain SCI access. The role includes SCIF security management responsibilities and COMSEC duties. This position is based in Washington, DC and includes on-call requirements.
**Essential Functions, Responsibilities & Duties may include but are not limited to:**
The Help Desk Specialist will serve as the primary point of contact for end-user technical support while managing SCIF security operations. Core responsibilities include:
+ Provide Tier I and II technical support via phone, email, and in-person
+ Manage SCIF access control and security procedures
+ Process and track service requests using ITIL-based incident management
+ Support video teleconference setup and scheduling
+ Maintain hardware inventory and asset management
+ Assist with COMSEC material management and crypto operations
+ Install and configure workstation hardware and software
+ Document and track technical issues through resolution
+ Manage classified hoteling space
+ Monitor help desk metrics and generate performance reports
+ Maintain security logs and access records
+ Perform computer imaging and deployment
+ Support printer, copier, and telephone systems
**Education and Experience:**
**Required:**
+ Associate's degree (AS/AA) with 1 year of experienceOR
+ Minimum 3 years of related help desk experience
+ Active Top Secret clearance with ability to obtain SCI
**Required Skills and Competencies:**
+ Current CompTIA Security+ CE and/or CompTIA A+ certification
+ Experience with ITIL service desk processes
+ Knowledge of desktop hardware and software troubleshooting
+ Understanding of security procedures in classified environments
+ Strong customer service and communication skills
+ Experience with ticket management systems
+ Ability to maintain detailed documentation
+ Knowledge of basic networking concepts
+ Familiarity with video teleconference systems
+ Experience with inventory management
+ Ability to work core hours (7:00 AM - 5:00 PM)
+ Understanding of SCIF operations and security requirements
**Desired Skills and Competencies:**
+ Additional technical certifications
+ COMSEC experience
+ Prior government help desk experience
+ Experience with classified systems
+ Knowledge of CAC/PIV card systems
+ Familiarity with government IT processes
+ Previous SCIF security management experience
+ Asset management system experience
+ Bilingual capabilities
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ _._
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Proposal Positions**
**Pay Type** **Hourly**

Help Desk Specialist II
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
**The Opportunity:**
Join our Secure the Enterprise initiative and be a part of transforming our system security evaluation and authorization process. We are shifting from a manual approach to a new model that emphasizes automation, streamlined processes and approvals, continuous monitoring and assessment, and network data gathering across the entire project lifecycle. This is an exciting opportunity to help build a more secure and efficient future.
**Responsibilities:**
+ Facilitate infrastructure management, continuous integration, environment configuration, and deployment.
+ Support the project's compliance and security posture.
+ Focus on delivering automation that enables all other teams to operate smoothly.
**Qualifications:**
_Required:_
+ An active NSA TS/SCI with Poly.
+ 5 years of Help Desk experience with a Bachelor's Degree in a Business, Technical, or Math-related field.
+ Alternatively, an additional 7 years with an Associate's Degree or an additional 9 years of experience may be substituted for the Bachelor's Degree.
+ Demonstrated experience of at least 2 years within the relevant domain area.
+ Strong experience in:
+ Linux system administration
+ Docker
+ AWS, C2S, or other cloud experience
+ GitLab Pipeline
+ Ansible Pipeline
_Desired:_
+ Experience with Elasticsearch.
+ Experience with cloud hosting and automation.
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$59,600 - $122,100
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

We have an outstanding Contract position for anIT Help Desk Technicianto join a leading Company located inLaurel, MD.
**Work location 100% onsite in Laurel, MD***
**U.S. Citizenship is required.**
**Candidate must be able to obtain and maintain a Secret Security Clearance.**
Please click on this link if you have any questions on how to obtain a clearance: are seeking an IT Help Desk Technician to help us support the information technology needs of the nation's leading university affiliated research center. You will be working with engineers, scientists and business professionals that are addressing critical challenges of our nation . We are ranked as one of Computerworld 's Top Places to Work in IT for the last six years and are wanting to add bright, dedicated hardworking technicians to our team.
Job Responsibilities:
+ Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk.
+ Create , maintain, and modify user accounts for network and business applications.
+ Research, analyze, and diagnose problems with client systems to include hardware and software, servers, peripheral equipment, and networks.
+ Solve problems using documented processes where available and best practices where not.
+ Assist teams with incident response support and be involved in the development and presentation of training sessions.
+ Provide appropriate documentation on services provided and status updates as needed.
+ May drive vehicles to deliver computer parts or accessories around the Lab as needed.
Basic Hiring Criteria:
+ Possess a Bachelor's degree or at least 5+ years of recent IT related work experience
+ Must have at least 5 years Tier 2 IT Technical support experience
+ Must be able to obtain Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.
+ Eligibility requirements include U.S. citizenship.
+ Must have a Valid Driver's license (MVR check required)
+ Must be able to work 100% onsite in Laurel, MD
Desired Qualifications:
+ Possess a Bachelor's degree in an IT-related field.
+ Have 2+ years ' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite.
+ Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS.
+ Possess any of the following certifications: ITIL, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.
Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance