21 IT jobs in Geneva

Help Desk Analyst

60159 Schaumburg, Illinois IDR Healthcare

Posted 3 days ago

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Job Description

IDR is seeking a Help Desk Analyst to join one of our top clients for an Onsite Position ! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview & Responsibilities for the Help Desk Analyst:
One of our top clients is looking for a Help Desk Analyst who will be responsible for providing service at their walk-up service desk to resolve incidents/requests, providing remote support using remote desktop tools, assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers, mobile devices. You will also be responsible for maintaining passwords, data integrity, and file system security for the computing environment. The ideal candidate will have great customer service and communication skills!

Required Skills:

  • 1+ years' experience working in an IT Service Desk/Support role
  • 1+ years' experience configuring and troubleshooting Windows & Mac laptops
  • 1+ years' experience with Intune for Endpoint Management
  • Knowledge of remote support
  • Hands on experience building laptops and re-imaging laptops
  • Experience troubleshooting with Mac users & end users over the phone
  • Basic Knowledge of Active Directory & Microsoft Teams
What's in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture
Why IDR?
  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row
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Help Desk II

60290 Chicago, Illinois Middleground It

Posted 10 days ago

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Job Description

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude.

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area.

This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades.

The Help Desk II Technician is responsible for the continuous operation of all including personal computers, laptops, mobile devices, local and remote storage, telecommunications, printers, copiers, meeting room audio-visual support, desktop software support and network troubleshooting for clients.

Qualifications/Requirements:

  • College degree in Computer Science preferred or equivalent work experience.
  • Certifications in A+, MCSA, MCSE preferred or equivalent work experience.
  • Must have a minimum of 3-5 years' work experience as a Help Desk II Technician in a corporate environment.
  • Must have excellent knowledge of Microsoft Office applications and be able to support them.
  • Must have excellent customer service skills.
  • Must be self-directed and have the ability to problem solve.
  • Must have ability to be disciplined and self sufficient
  • Ability to lift up to 25 lbs.
  • Must have valid driver's license.
  • Preferred to have Managed Service Provider experience

Compensation:

You will learn an immense number of things at our company.

Background will be checked.

Please send your resume and contact information, and one recent IT project you completed.

This will be a W2 position.

Professional and city working environment

Ideal candidate will live closer to the downtown Chicago area

Office located one block east of Union Station

Please, no recruiters!

Please, do not call us about this position!

**posting will be deleted only once the position has been filed. if posting still up, job still available**
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Senior Help Desk Technician

60290 Chicago, Illinois ComPsych

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Job Description

About ComPsych

ComPsych® is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources® and AbsenceResources® solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Job Summary

The Senior Help Desk Technician will respond to, manage, troubleshoot and resolve technical and procedural issues for internal and external customers in an efficient and timely fashion over the phone, in person and through remote connectivity software. The Senior Help Desk Technician will also participate in infrastructure technology projects as assigned.

Primary Responsibilities

  • You will manage the deployment, maintenance and upgrades of desktop PCs, mobile thin clients, peripherals, laptops and the software they contain
  • You will provide hardware and software technical and procedural support to internal and external customers including desktop PC's mobile thin clients, peripherals and laptops
  • Provide technical and procedural support to internal and external customers including file permissions, folder permissions, account permissions, and password resets/unlocks.
  • Provide technical and procedural support to internal and external customers including network connectivity, VPN and remote desktop in diverse networking environments
  • Deliver outstanding quality of service to our customers
  • You will maintain accurate asset inventory
  • You will create, deploy and maintain software images for desktop PCs, laptop and mobile thin clients
  • Investigate and document incident root cause and resolution.
  • You will complete customer inter-office moves that include moving desktop PCs, peripherals, and mobile thin clients
  • Maintain an accurate and detailed record or all work performed in customer ticket management system
  • Foster a team work environment in order to create a synergistic and efficient team
  • Work well in a fast paced environment with deadlines
  • Demonstrate flexibility with projects and inquiries with the ability to manage multiple projects and to establish priorities with minimal supervision
  • You will establish and maintain strong communication with team members and other ComPsych departments
  • You will be a member of the weekly on-call rotation for after-hours support
Job Qualifications
  • Bachelor's Degree in Computer Science
  • 7-10 years' relevant work experience
  • Experience with ServiceDesk Plus help desk package preferred
  • Experience in a Windows environment.
  • MS Windows 11, O365 required
  • Stable Work History required
  • Must be able to work on-site in the Chicago Office
Other Requirements:
  • Must have high-speed internet and workspace free from distraction, disruption or noise
  • Ability to be on camera when attending work related trainings, meetings and/or events
  • Must be able to sit or stand at desk for prolonged periods of time while working on a computer
Benefits and Perks
  • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
  • Competitive pay with annual increases


EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.
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Help Desk Support Specialist

60290 Chicago, Illinois Middleground It

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Job Description

We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player.

In this help desk support specialist opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area. This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware.

This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades.

The duties of the Help Desk Support Specialist position include, but are not limited to the following:
-Provide local and telephone technical support to over 1000 end users
-Utilize the Connectwise ticketing system
-Deploy computers and peripherals (computers, monitors, printers, etc.)
-Install software packages on PC's and Laptops
-Upgrade hardware on PC's & Laptops
-Troubleshoot software applications
-Create and maintain detailed documentation in our software (instruction guides, policies, procedures)
-Manage document library and inventory of assets
-Support senior engineers

Qualifications:
-Preferred Bachelors or Associates degree/or equivalent experience

Physical Requirements:
-Ability to lift and carry up to 75 lbs

Required Skills:
-1 year Experience with Microsoft Windows 7/8/10
-1 year Experience with Microsoft Office 2010/2013 (Specifically MS Outlook, Word & Excel)
-1 year Experience with setting up, configuring & troubleshooting PC & Laptop Hardware
-Knowledge of basic Microsoft Windows Server 2008/2012
-Knowledge of basic TCP/IP Networking
-Knowledge of Office365
-Knowledge of ticketing systems (Connectwise a huge plus)
-Troubleshooting experience with Printers/Scanners
-Understanding of Internet applications IE, Firefox, HTML and Internet protocols
-Reliable, enthusiastic individual with great phone etiquette
-Professional appearance and behavior, including punctuality
-Excellent written and oral communication skills
-Hungry desire to succeed and vastly improve IT skills
-Ability to work unsupervised and make good use of free time when no help desk is needed

Preferred Skills:
-Apple Mac OSX experience a plus
-4-year degree in IT/CS a plus

Compensation:
You will learn an immense number of things at our company. You will be trained on the latest and greatest technologies and be exposed to many new challenges.

Your skills will be tested. Background will be checked. Drug testing may be requested.

Please send your resume and contact information, and one recent IT project you completed. Failure to follow directions will result in the deletion of your email.

This will be a W2 salary position.
Passionate and forward thinking group of IT professionals
EOE
Ideal candidate will live close to the downtown Chicago
Please, no recruiters.

**posting will be deleted only once the position has been filed. if posting still up, job still available**

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Help Desk Technician II

60019 Des Plaines, Illinois Maryville Academy

Posted today

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Job Description

POSITION SUMMARY:

The IS Helpdesk Technician, under general supervision, is responsible for providing technical assistance, solutions and end-user support related to computer and information systems, hardware, or software.

Support includes providing training to staff in including but not limited to MS Teams and Outlook. The ideal candidate should have a thorough understanding of the functionality of MS Windows, Microsoft Teams and Outlook from a user perspective. Ability to design and deliver training programs that meet the needs of our organization. Help build a curriculum in concert with third party training vendors to meet the needs of the agency.

ESSENTIAL FUNCTIONS:
  1. Performs helpdesk ticket resolution primarily related but not limited to desktop software usage. Experience with the Bossdesk ticketing software is a plus.
  2. Manage and deliver third party on-line training programs primarily but not limited to Microsoft Windows, Teams and Outlook for Maryville staff.
  3. Work with other Maryville staff or third-party vendors in the delivery of desktop software.
  4. Conduct needs assessments to identify training needs and create customized training solutions
  5. Develop training materials, including handouts, presentations, and online resources
  6. Provide follow-up support to ensure training has been implemented and is effective
  7. Maintain up-to-date knowledge of Windows, Microsoft Teams and Outlook and related technologies
  8. Prioritizes and schedules ticket requests and incident reports response and escalates problems (when required) to the appropriately experienced technician;
  9. Manages incoming help requests from end users via tickets in a courteous manner and responds to requests and incident reports from users by walking them through the problem-solving process.
  10. Provides hardware and software support for PC's and network/telecommunications system infrastructure equipment; including installs, upgrades, and problem troubleshooting related to hardware, software and other equipment when needed.
  11. Diagnoses, tracks, resolves and documents problems and assists in drafting knowledgebase articles based on commonly reported issues and educational queries;
  12. Installs, configures and tests new and updated releases of end-user software systems resulting in knowledge transfer to Maryville staff.
  13. Advises, trains, and assists users on how best to utilize systems and ensures installation of desktop hardware and software according to established standards;
  14. Field technicians work as needed basis or assistance needed on projects.
  15. Works on projects and other duties as assigned


MINIMUM REQUIREMENTS:

Education/Experience:
  • Bachelor's degree in a relevant field or equivalent experience.
  • A+ certification and/or helpdesk/technical support experience helpful.
  • Experience coordinating end user training and course development.
Skills /Knowledge:
  • Proven experience delivering training on Microsoft Teams and Outlook to adults
  • Excellent interpersonal and communication skills
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team
  • Proficient in the use of Microsoft Office Suite
  • Knowledge of social service sector is an asset
  • Knowledge of communications protocol and standards and end-user (customer) service skills
  • Tech-savvy with a knowledge of computers, computer software application packages and development products, and network/telecommunications architecture;
  • Analytical ability to perform computer system troubleshooting on both software and hardware problems and recommends possible solutions;
  • Corrects and tests software and hardware problems and knowledge or ability to learn cross platform solutions
  • Ability to communicate technical ideas clearly and effectively, both orally and in writing and ability to train and provide support to computer users;
  • Ability to communicate technical ideas clearly and effectively, both orally and in writing; and is able to communicate technical ideas in terminologies users can understand when resolving issues with users.
  • Ability to learn multiple systems and processes necessary to perform a job (ie help desk ticketing system, Papercut for printers, active directory consoles, etc)
  • Ability to multitask, prioritize, and consistently meet deadlines, follow up and effectively use time.
  • Systematic thinking and ability to innovate and bring ideas for I.S. service improvement and efficiency
  • Demonstrates resourcefulness and independence in carrying out job responsibilities and projects
  • Team player with the ability to establish and maintain good rapport and cooperative relationships with co-workers and end-users.
Physical Demands:
  • Frequently required to sit, stand, bend, stoop, and walk for extended periods. Ability to walk up and down stairs.
  • Required to occasionally lift/move objects up to 20 pounds.
  • Must have visual, hearing, and learning capabilities sufficient to perform the essential functions defined above.
  • Must have a valid driver's license and vehicle.
Environment and Scheduling:
  • Work is performed in designated administrative office settings. Travel to various metro area office locations periodically.
  • Must be flexible and available to work additional hours and carry an on-call phone when necessary.


HIPAA PRIVACY TRAINING AND SANCTIONS:

All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule are required by the Rule to receive training so that they have an understanding and knowledge of the Privacy Rule that corresponds to their job responsibilities and of the group health plan's policies and procedures that impact on their job duties. Site specific training on requirements of the HIPAA Privacy Rule and the plan's health information policies and procedures under the direction of the plan privacy officer may be required for this position based upon site specific requirements. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.

EMPLOYER RIGHTS:

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Management retains the right to add to or change the duties at any time.
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Help Desk Support Spec

60290 Chicago, Illinois Illinois Staffing

Posted today

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Job Description

Help Desk Associate (Level 1)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Help Desk Associate (Level 1) role is an integral part of our growing team. We are looking for a competent Help Desk Associate to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. A Help Desk Associate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.

Core Responsibilities
  • Route / escalate help desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process.
  • Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi.
  • Assisting with the implementation of IT strategy.
  • Assist with company expansion and network infrastructure.
  • Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment.
  • Working with vendors to manage network infrastructure.
  • Deploying hardware for new employees.
  • Keep accurate inventory of all IT related equipment.
  • Other duties as assigned.
Required Qualifications
  • Phenomenal customer service skills.
  • Ability to communicate clearly.
  • Flexible and positive attitude.
  • Passion for technology and using it to solve problems.
  • High level of organization, reliability, and independence.
  • Orientation toward detail.
  • Demonstrated PC skills (MS Office, Google docs).
  • Ability to research emerging technologies and make recommendations that benefit our business.
  • Past professional experience in a fast-paced environment.
  • Presentation skills (ability to train new hires on basic usage / setup when starting).
  • At least 2-3 years help desk experience, 2-3 network experience.
  • Experience working with a multiple operating systems (Microsoft, Chrome, Mac).
  • US work authorization.
Education

Associate's Degree required, Bachelor's degree preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $31.30. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on: 08/29/2025. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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Help Desk Support Spec

60290 Chicago, Illinois CVS Health

Posted today

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Job Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Help Desk Associate (Level 1) role is an integral part of our growing team. We are looking for a competent Help Desk Associate to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. A Help Desk Associate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.

Core Responsibilities:

  • Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

  • Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi

  • Assisting with the implementation of IT strategy

  • Assist with company expansion and network infrastructure

  • Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment

  • Working with vendors to manage network infrastructure

  • Deploying hardware for new employees

  • Keep accurate inventory of all IT related equipment

  • Other duties as assigned

Required Qualifications

  • Phenomenal customer service skills

  • Ability to communicate clearly

  • Flexible and positive attitude

  • Passion for technology and using it to solve problems

  • High level of organization, reliability, and independence

  • Orientation toward detail

  • Demonstrated PC skills (MS Office, Google docs)

  • Ability to research emerging technologies and make recommendations that benefit our business

  • Past professional experience in a fast-paced environment

  • Presentation skills (ability to train new hires on basic usage / setup when starting)

  • At least 2-3 years help desk experience, 2-3 network experience

  • Experience working with a multiple operating systems (Microsoft, Chrome, Mac)

  • US work authorization

Education

  • Associate's Degree required, Bachelor's degree preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 08/29/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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Help Desk Representative - Bilingual

60290 Chicago, Illinois Tria Federal (Tria)

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1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Tria Federal (Tria) Sr. IT/Federal Recruiter - Connecting top talent to IT careers at Softrams, a Tria Federal Company! Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans. Softrams, acquired in November 2024, forms the core of Tria Federal's new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector. At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being. Job Description: We are looking for a highly skilled bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you. Basic Requirements: Ability to obtain a U.S. Federal Position of Trust clearance designation. Must reside in and be able to perform work in the United States. Must have lived in the United States for 3 of the last 5 years. One or more years of proven experience in an IT service desk and customer service environment. Additional Qualifications: Experience using Help Desk ticketing systems and tools in a federal healthcare space (Centers for Medicare and Medicaid Services). Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes. Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours. Thrive in a collaborative environment and maintain a positive, professional demeanor. Excellent verbal and written communication skills. Previous experience working on a Federal Service Desk project. ServiceNow knowledge or experience is a big plus. Experience with cloud-based Call Center Software, specifically CXone. Knowledge and/or experience of Agile methodologies in a Service Desk environment. Experience with utilizing Atlassian tools like JIRA and Confluence. Responsibilities: Provide administrative and technical support for the Center for Medicare & Medicaid Services (CMS) Technical Help Desk. Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods. Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution. Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed. Track incoming support requests from customers using a CMS approved tool (ServiceNow). Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality. Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes. Support the development, management and use of customer support scripts. Assist with the preparation or maintenance of standard operating procedures and protocols. Public Trust Clearance: Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. Work Location: Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles. Why Tria? What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success. As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow EEO Statement: Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at recruiting@ Seniority level Seniority level Associate Employment type Employment type Part-time Job function Job function Customer Service Industries IT Services and IT Consulting and Health and Human Services Referrals increase your chances of interviewing at Tria Federal (Tria) by 2x Get notified about new Help Desk Representative jobs in Chicago, IL . Service Desk Analyst - Remote - 2nd & 3rd Shift Chicago, IL $36,000.00-$39,000.00 7 months ago Call Center Representative / Pharmacy Tech Support We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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IT Help Desk Specialist

60290 Chicago, Illinois Pure Lithium Corporation

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Job Description

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Pure Lithium Corporation Pure Lithium Corporation is seeking an IT Support Specialist who will help assist staff with day-to-day troubleshooting while bringing new ideas about how to grow our IT infrastructure as the company expands. This role will work directly with staff and external vendors to implement, scale, and support a variety of technological solutions. Providing support for lab instruments, desktops and laptops across the company is essential for accelerated research and efficient operations. Responsibilities: Provide technical support to the broader organization on a day-to-day basis via Slack and Email support Manage the lifecycle of all IT hardware assets, including but not limited to: procurement, configuration, deployment, and disposal Maintain network infrastructure, providing updates and support to ensure optimal performance and limited downtime Assist with the setup and configuration of our new office including but not limited to: system network, conference rooms, badge systems, as well as other ad hoc projects Coordinate lab instrument setup with Lab Management team within the new working space Manage SaaS products (e.g. 1Password, Jira) Maintain a working knowledge on current industry trends to ensure the organization maintains best cybersecurity practices Coordinate efforts alongside all third-party service providers to balance current workload and long-term projects Qualifications: 3+ years of relevant IT experience in a professional setting Bachelor's degree in Information Technology, Computer Science, or a related field Strong interpersonal and communication skills; capable of supporting users across a range of technical skill levels High attention to detail, with the ability to follow established procedures and interpret technical documentation accurately Proficient in Windows administration, including PowerShell scripting, patch management, and system updates Hands-on experience with remote management tools such as Kaseya, LogMeIn, or similar platforms Demonstrated interest in continuous learning and professional development within the IT field Preferred: Experience with administration of Atlassian products such as Jira, Confluence, and Atlas Bonus: Experience in startup environments, particularly supporting organizational growth and scaling infrastructure Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Renewable Energy Semiconductor Manufacturing Referrals increase your chances of interviewing at Pure Lithium Corporation by 2x Inferred from the description for this job Medical insurance 401(k) Paid maternity leave Paid paternity leave Get notified when a new job is posted. Sign in to set job alerts for Information Technology Specialist roles. Chicago, IL $94,031.00-$41,046.00 3 days ago Chicago, IL 75,000.00- 105,000.00 1 week ago Chicago, IL 120,000.00- 165,000.00 2 weeks ago Support Desk Level 2 - Information Technology MSP Chicago, IL Chicago, IL 75,000.00- 90,000.00 3 weeks ago Chicago, IL 70,000.00- 80,000.00 1 month ago Chicago, IL 99,000.00- 121,000.00 2 weeks ago Chicago, IL 90,000.00- 105,000.00 3 weeks ago Chicago, IL 60,000.00- 75,000.00 1 month ago Chicago, IL 124,960.00- 165,572.00 2 weeks ago Clinical Application Support Specialist (27444) Chicago, IL 115,000.00- 150,000.00 2 weeks ago Manager, Information Technology (Data Analytics and Reporting) Elk Grove Village, IL 80,000.00- 100,000.00 1 month ago Chicago, IL 85,000.00- 100,000.00 1 week ago Chicago, IL 90,000.00- 110,000.00 1 week ago Chicago, IL 165,000.00- 175,000.00 1 week ago Chicago, IL 90,000.00- 100,000.00 1 week ago Chicago, IL 59,500.00- 70,000.00 6 days ago Senior Systems Specialist, Human Resources (Microsoft Dynamics 365) End User Computing & Service Management TL Chicago, IL 81,117.41- 101,396.76 2 days ago Des Plaines, IL 65,000.00- 80,000.00 2 weeks ago Information Technology Service Desk Manager Chicago, IL 100,000.00- 130,000.00 2 weeks ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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Help Desk Analyst I

60056 Mount Prospect, Illinois Robert Half

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Description We are looking for a proactive and resourceful Help Desk Analyst I to join our team in Mount Prospect, Illinois. This long-term contract position offers an excellent opportunity to work in a collaborative environment, supporting both technical and user-related needs. The role involves assisting employees with IT issues, onboarding new users, and providing training to enhance software efficiency.
Responsibilities:
- Respond promptly to help desk tickets, troubleshooting and resolving technical issues for employees.
- Facilitate onboarding by setting up computers, configuring user accounts, and granting access to necessary applications.
- Provide training to employees on software tools and processes to improve productivity and efficiency.
- Conduct self-directed learning to stay updated on relevant technologies and software.
- Assist in managing Active Directory, including user account creation and permissions.
- Support hardware setup and maintenance, ensuring all equipment functions optimally.
- Collaborate with team members to share knowledge and ideas for improving IT support processes.
- Participate in on-call duty rotations, providing support during off-hours as needed.
- Utilize Microsoft Office applications to train users and optimize workflows.
- Work closely with administrators to absorb and support additional systems as required. Requirements - Previous experience in a help desk or IT support role.
- Proficiency in Active Directory, including user account management.
- Familiarity with computer hardware setup and troubleshooting.
- Knowledge of Microsoft Office applications with the ability to train users.
- Strong problem-solving skills and ability to work independently.
- Excellent communication skills to interact effectively with employees and team members.
- Willingness to participate in on-call rotations and work flexible hours as needed.
- Initiative and creativity to propose solutions and improvements to IT processes. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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