Help Desk Analyst
60007 Elk Grove Village, Illinois
Robert Half
Posted 1 day ago
Job Viewed
Job Description
Description We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Elk Grove Village, Illinois. This position is ideal for a motivated individual who can provide excellent customer support, troubleshoot technical issues, and work effectively in a fast-paced environment. As a key member of the IT support team, you will play a crucial role in maintaining seamless operations during the company's transition to a long-term staffing solution.
Responsibilities:
- Provide first-level technical support to resolve issues related to Windows 10, Active Directory, and other IT systems.
- Respond promptly to service desk tickets and ensure timely resolution of customer concerns.
- Troubleshoot and diagnose hardware and software problems, ensuring minimal disruption to operations.
- Deliver exceptional customer service by addressing inquiries and guiding users through technical solutions.
- Collaborate with team members to maintain efficient workflows and ensure consistent communication.
- Follow established protocols to escalate complex issues to higher-level support when necessary.
- Adapt quickly to changing priorities and take direction effectively to meet organizational goals.
- Document resolutions and maintain accurate records of support activities for future reference.
- Assist in maintaining system security and compliance with IT standards. Requirements - Proven experience in a help desk or technical support role.
- Proficiency with Microsoft Windows 10 and Active Directory.
- Strong troubleshooting skills to resolve technical issues efficiently.
- Excellent communication skills for interacting with users and team members.
- Ability to work independently while taking direction when required.
- Familiarity with service desk ticketing systems.
- A self-starter attitude with the ability to quickly adapt to new challenges. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Provide first-level technical support to resolve issues related to Windows 10, Active Directory, and other IT systems.
- Respond promptly to service desk tickets and ensure timely resolution of customer concerns.
- Troubleshoot and diagnose hardware and software problems, ensuring minimal disruption to operations.
- Deliver exceptional customer service by addressing inquiries and guiding users through technical solutions.
- Collaborate with team members to maintain efficient workflows and ensure consistent communication.
- Follow established protocols to escalate complex issues to higher-level support when necessary.
- Adapt quickly to changing priorities and take direction effectively to meet organizational goals.
- Document resolutions and maintain accurate records of support activities for future reference.
- Assist in maintaining system security and compliance with IT standards. Requirements - Proven experience in a help desk or technical support role.
- Proficiency with Microsoft Windows 10 and Active Directory.
- Strong troubleshooting skills to resolve technical issues efficiently.
- Excellent communication skills for interacting with users and team members.
- Ability to work independently while taking direction when required.
- Familiarity with service desk ticketing systems.
- A self-starter attitude with the ability to quickly adapt to new challenges. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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0
Help Desk Analyst II
60684 Chicago, Illinois
Robert Half
Posted 1 day ago
Job Viewed
Job Description
Description
We are looking for a Help Desk Analyst II to join our team in Chicago, Illinois. This part-time position is ideal for individuals with a strong technical background who are eager to provide excellent IT support and grow into a long-term role. As a contract opportunity, this role offers flexibility in scheduling while requiring on-site presence to deliver top-notch Tier 2 support.
Responsibilities:
- Provide Tier 2 technical support, addressing and resolving IT-related issues efficiently.
- Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.
- Manage service desk tickets, ensuring timely responses and resolutions.
- Support mobile device management operations and ensure proper system functionality.
- Collaborate with team members and end-users to identify and implement solutions.
- Maintain professionalism and clear communication when assisting users.
- Ensure on-site presence as required to meet support needs and uphold reliability.
- Follow established procedures and guidelines while contributing to process improvements.
- Utilize technical expertise to diagnose and resolve hardware and software issues.
Requirements - Proven experience in Tier 2 IT support roles.
- Strong knowledge of Active Directory and Microsoft Windows 10.
- Ability to troubleshoot hardware and software issues effectively.
- Familiarity with mobile device management systems.
- Experience in managing service desk tickets and providing timely resolutions.
- Excellent communication skills with a detail-oriented approach.
- Ability to work independently while adhering to instructions.
- Reliable and punctual with a commitment to on-site presence. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
We are looking for a Help Desk Analyst II to join our team in Chicago, Illinois. This part-time position is ideal for individuals with a strong technical background who are eager to provide excellent IT support and grow into a long-term role. As a contract opportunity, this role offers flexibility in scheduling while requiring on-site presence to deliver top-notch Tier 2 support.
Responsibilities:
- Provide Tier 2 technical support, addressing and resolving IT-related issues efficiently.
- Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.
- Manage service desk tickets, ensuring timely responses and resolutions.
- Support mobile device management operations and ensure proper system functionality.
- Collaborate with team members and end-users to identify and implement solutions.
- Maintain professionalism and clear communication when assisting users.
- Ensure on-site presence as required to meet support needs and uphold reliability.
- Follow established procedures and guidelines while contributing to process improvements.
- Utilize technical expertise to diagnose and resolve hardware and software issues.
Requirements - Proven experience in Tier 2 IT support roles.
- Strong knowledge of Active Directory and Microsoft Windows 10.
- Ability to troubleshoot hardware and software issues effectively.
- Familiarity with mobile device management systems.
- Experience in managing service desk tickets and providing timely resolutions.
- Excellent communication skills with a detail-oriented approach.
- Ability to work independently while adhering to instructions.
- Reliable and punctual with a commitment to on-site presence. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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1
Level 2 Help Desk / Systems Administrator (MSP)
60009 Elk Grove Village, Illinois
Bowman Williams
Posted 3 days ago
Job Viewed
Job Description
Overview
#J-18808-Ljbffr
Level 2 Help Desk / Systems Administrator (MSP). This role blends hands-on technical support with system administration, proactive maintenance, and problem resolution. You will provide Tier 2 support for desktops, servers, networking, and cloud systems while ensuring client environments run efficiently, securely, and reliably.
Responsibilities- Serve as a Tier 2 escalation point for desktops, servers, and network issues
- Deploy, configure, and maintain Microsoft 365, Azure, and hybrid cloud environments
- Administer Windows Server, Active Directory, DNS/DHCP, and VPNs
- Prepare, configure, and deploy end-user devices; manage onboarding/offboarding tasks
- Perform proactive monitoring, updates, and preventative maintenance
- Document client environments, system configurations, and resolutions
- Support networking devices, troubleshoot connectivity, and assist with security improvements
- 2+ years of IT experience in an MSP
- Hands-on experience with Microsoft 365, Azure, Windows Server, Active Directory, and networking fundamentals
- Experience with VMware or Hyper-V virtualization
- Experience with endpoint management, hybrid cloud environments, and device deployment
- Familiarity with RMM/PSA tools for monitoring, ticketing, and reporting
- Strong troubleshooting skills and ability to deliver timely technical solutions
- $65,000 - $75,000 per year
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Certification Reimbursement
- Mileage Reimbursement
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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