6 IT jobs in Gladstone

We are seeking a reliable and customer-focused Help Desk Support Specialist to provide technical assistance and support to our internal teams and external clients. In this role, you will troubleshoot, diagnose, and resolve hardware and software issues, ensuring smooth and efficient use of technology within the organization. You will play a key role in delivering exceptional service and ensuring that all technical support inquiries are handled in a timely and professional manner.

Key Responsibilities:
• Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.
• Diagnose and resolve technical hardware and software issues, including operating systems, applications, and networking problems.
• Respond to queries and requests for assistance, guiding users through step-by-step solutions.
• Troubleshoot technical issues related to computers, printers, networking, and peripherals.
• Install, configure, and maintain software, hardware, and network systems.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Document all support requests, solutions, and system configurations in a ticketing system (e.g., Zendesk, ServiceNow, etc.).
• Maintain knowledge of company systems and technologies to provide effective solutions.
• Provide end-user training on basic IT functions, software, and tools.
• Collaborate with other IT teams to ensure smooth integration of systems and software.
• Participate in system updates, patches, and routine maintenance.
• Monitor and track service requests and ensure that all issues are resolved within established service level agreements (SLAs).
• Keep up-to-date with the latest technology trends and assist with improving internal IT processes and procedures.

Required Skills and Qualifications:
• Experience: 1-2 years of help desk or technical support experience (entry-level candidates with relevant training may be considered).
• Technical Knowledge: Familiarity with common operating systems (Windows, macOS, Linux), office productivity software (Microsoft Office, Google Workspace), and basic networking principles.
• Problem-Solving: Strong diagnostic skills and the ability to troubleshoot hardware, software, and network issues.
• Communication: Excellent verbal and written communication skills to effectively assist users with technical problems.
• Customer Service: Proven ability to deliver high-quality customer service and maintain a positive, professional demeanor when handling support requests.
• Organizational Skills: Ability to manage multiple support requests, prioritize tasks, and work under pressure.
• Attention to Detail: Precision in documenting technical issues and solutions in the ticketing system.
• Team Collaboration: Ability to work effectively as part of a team and collaborate with other IT professionals.

Benefits :
• Competitive salary
• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick days, holidays)
• Retirement plan (e.g., 401k)
• Professional development opportunities
• Remote work options (if applicable)

Job Title: IT Help Desk Technician

Pay Rate: $28/hr

Location: Milwaukie, OR

Area Code: 503, 971

ZIP Code: 97222

Start Date: Right Away

Shift: 1st shift

#HelpDeskTech #ITJobs #IT

* Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision

* 401k

* On the job training / cross-training

* Life Insurance, disability insurance

* Voluntary life insurance for family members available.

* Accident and critical illness insurance optional.

* Scheduled performance reviews

* Referral program

* Install, configure, maintain, and monitor company PCs

* Provide end user support for all local and web-based applications

* Troubleshoot hardware and software problems pertaining to desktop and notebook PCs

* Decommission older computers, including DOD hard drive wipes and detailed tracking

* Follow and document standard departmental procedures

* Follow 5S guidelines to keep organized

* Reports directly to the IT Manager

* Interact with Manufacturing, Quality, Engineering, Purchasing, Accounting, Contracts and HR

* Response to User Requests/Issues and problems (Timeliness & rating)

* Complete ongoing projects in a timely manner

* High school diploma/GED

* 3-5 years of experience in the field of Information Technology or related area

* Proficiency with all Microsoft workstation operating systems.

* Knowledge of standard office applications, especially Office 365

* Experienced with user profile migration (PC Refresh) on Windows PCs

* Microsoft and/or CompTIA certifications preferred

* Knowledge of applications programming & database administration

* Good Communicator

* Organized

* Ability to multi-task

If you are interested in this role, please apply via the apply now link provided.

Job Position: IT/ Help Desk Technician

Location: PORTLAND, OR 97222

Pay Rate: $28.00/hr

Shift: Day

Description: IT Help Desk Technician

Description
Temp to Hire

4/10 (Mon-Thurs) Flexible - Start times between 6am- 8:30am

Pay Rate Range: $8- 34/hr, depending on experience. Offer will be determined after interview

LOOKING FOR CANDIDATES THAT HAVE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARS

KEY RESPONSIBILITIES:
• Install, configure, maintain, and monitor company PCs
• Provide end user support for all local and web-based applications
• Troubleshoot hardware and software problems pertaining to desktop and notebook PCs
• Decommission older computers, including DOD hard drive wipes and detailed tracking
• Follow and document standard departmental procedures
• Follow 5S guidelines to keep organized

RELATIONSHIPS:
• Reports directly to the IT Manager

On a day to day basis will interact with Manufacturing, Quality, Engineering, Purchasing, Accounting, Contracts and HR

External relationships include, occasional communication with corporate offices concerning inter-company communications, outside consultants and vendors

MEASURES OF PERFORMANCE
• Response to User Requests/Issues and problems (Timeliness & rating)
• Complete ongoing projects in a timely manner

BACKGROUND AND SKILL:
• Proficiency with all Microsoft workstation operating systems.
• Knowledge of standard office applications, especially Office 365
• Experienced with user profile migration (PC Refresh) on Windows PCs
• 3 - 5 years of experience in the field of Information Technology or related area
• Microsoft and/or CompTIA certifications preferred
• Knowledge of applications programming & database administration

PERSONAL TRAIT PROFILE:
• Analytical/Logical
• Good Communicator
• Dependable
• Organized
• Have ability to multi-task
• Patient

SCOPE AND IMPACT OF POSITION AND RESPONSIBILITIES:

The scope/impact of this position is sizeable to the day to day operations of the company. Users are highly dependent upon the networked computing systems for both communications, and performing many of their daily routines. Without these systems the level of service to customers cannot be attained, and data critical to users cannot be accessed.

Education: Must have a High School Diploma or GED

• Provides user assistance with Windows 11, 10, 7, XP operating systems.
• Provides technical support remotely, online, and face to face.
• Performs diagnostic tests, modifies, or repairs hardware to the board or component level.
• Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.
• Supports desktop, laptop, and mobile device systems.
• Troubleshoots and implements desktop/laptop hardware.
• Manages user accounts, computers, and groups in Active Directory and Office 365
• Maintains and supports Audio/Video conferencing systems.
• Resolves service requests and documents details based on work performed in Jira SM ticket tracking system.
• Follows up with users to ensure a positive resolution of tickets.
• Provides user assistance with enterprise applications; Office 365, SharePoint, and other software.
• Provides direct technical support to the executive staff.
• Troubleshoots basic networking.
• Performs work in office setting, as well as on factory floor and in cleanroom environment.
• Demonstrates and maintains open communication to foster a culture based on mutual respect and trust.
• Handles confidential and sensitive matters relating to all aspects of IT.
• Able lift objects weighing up to 30lbs.
• Able to gown up and provide support within a FAB (Clean Room)

• Enthusiastic to learn new skills and provide excellent service to internal customers.
• A+ or comparable hardware certification is desired.
• College or IT trade school degree is desired.
• Experience in a manufacturing or similar environment is preferred.
• Must be self-motivated and able to work independently at times.
• Must have the ability to apply knowledge and skills to complete a wide range of tasks.
• Ability to work onsite M-F in Vancouver, as well as travel between locations, as needed.
• Exceptional customer service, problem-solving, and analytical skills
• Ability to perform duties with integrity, honesty, and professionalism.
• The ability to communicate effectively, both orally and in writing
• Ability to complete tasks in creative and effective ways.
• Ability to work on assignments requiring considerable judgment and initiative in resolving issues or in making recommendations.
• Ability to use sound judgement, use discretion, and escalate issues, as appropriate to IT leadership.
• Ability to protect confidential and proprietary information.
• Understands implications of work and makes recommendations for solutions.
• Ability to work overtime and weekends, as needed.
• The successful candidate may be required to travel internationally and domestically from time to time - usually no more than once or twice a year.
• The successful candidate will be on a paid on-call rotation - generally 1 week per month.

• Pay depends on qualifications:
• Help Desk Technician I: $21.50 - $6.90
• Help Desk Technician II: 23.00 - 29.90

• Target Cash Bonus with potential payout of up to 2% of earned wages
• 120 hours of paid Vacation per year, plus paid Sick Leave and 10 paid Holidays
• Eligible for health benefits on the 1st day of the month after your start date
• Medical, Dental and Vision Benefits, including prescription and orthodontia with employee-paid premiums as low as 40.00 per pay period
• Company paid Short-Term and Long-Term Disability, and Life & AD&D Insurance
• Employee Assistance Program
• Aflac Supplemental Insurance
• Flexible Spending and Health Savings Accounts
• Employee Stock Purchase Plan
• 401(k) with company match and immediate vesting
• Jury Duty and Bereavement Leave Pay
• Tuition Assistance
• Pet Insurance

• E-Verify Participation Poster

• Right to Work Poster

Maximus is currently hiring a Clinical Help Desk Administrative Coordinator to support the Oregon MED (Mental Emotional Disabilities) project. The Clinical Admin will handle administrative help desk duties such as answering phone calls, scheduling appointments/assessments, emails, faxes, follow-ups and reviewing documentation.

About the Program: We partnered with Oregon DHS manages in-person eligibility reviews for people that may be experiencing mental illness along with possible physical needs for the Aging and People with Disabilities (APD) Program. Through the mental or emotional disorders (MED) Review Process, we give DHS accurate review recommendations of an individual's primary need for services. Our assessment enables DHS to make informed program eligibility decisions based on a clear and accurate understanding of which programs may best address an individuals unique needs.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation -Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:
- Provide customer support to internal and external customers
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.

Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently

Minimum Requirements

- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree
- Clinical office experience preferred

- Minimum of three (3) years of experience in customer service supporting clients in fast-paced, healthcare or administrative environments, with a focus on problem resolution and clear communication.

Preferred Requirements

- Skilled in creating and maintaining schedules for multiple individuals

- Strong ability to multitask and adapt to changing priorities

Home Office Requirements

- Maximus provides company-issued computer equipment and cell phone

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

#ClinicalServices #LI-Remote

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

14.00

Maximum Salary

$

19.20