7 IT jobs in Indiana

Max Pay Rate: $28.00

Work Arrangement: Remote

Agency Interview Type: In person only

Engagement Type: Contract

NOTE : Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.

Short Description:

Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and solution formulation.

Complete Description:

Purpose of Position/Summary:

Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and solution formulation. Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentation related to software systems effectively.

Provide comprehensive support for the Statewide Automated Child Welfare Information System (SACWIS) possessing a robust understanding of its functionalities. Be well versed in the data relationships within SAWCIS applications, offering precise guidance to users for accurate data entry.

Understand and support child welfare policies, procedures and practices to assist users in documenting federal Titel IV-FC requirements, Adoption and Foster Care Analysis and Reporting system (AFCARS) requirements, and National Child Abuse and Neglect Data System (NCANDS) requirements.

Manage software security tasks, including the creation and maintenance of user profiles, ID, and passwords while ensuring appropriate security measures for system functions.

Deliver software support to both internal and external clients via telephone, email and Microsoft Teams, addressing daily production issues with the SACWIS environment.

Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders.

Adhere to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support.

Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the technical u of the company. They need to be willing to go on site 5 days per week.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Required Skills & Experience

1+ year of experience in an IT Support role

Good communication skills

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Fair Labor Standards Act Classification: Exempt

Provide assistance to the organization wide computer users by answering problem calls through the help desk and resolving the calls either by telephone or personal visit to the site. If the problem is hardware related, repair or replace the equipment, or refer the problem to the appropriate resource.

Call/Problem Resolution Management

Respond to all incoming problem calls quickly. Helps develop and refine troubleshooting procedures to efficiently identify and resolve problems. Logs calls into call/problem management system in a timely manner. Performs problem identification, analysis and resolution on LAN, desktop systems, networking interfaces and software. Assigns service tickets to appropriate resource. Communicates problems and resolution to user department, IS staff and IS management using standard problem reporting and escalation procedure.

Ordering & Procuring Equipment

Order and procure equipment for staff members and ensure we have a record. Help ensure all annual maintenance agreements are paid on time.

Customer Service

Exhibit customer service behaviors to enhance relations between department and user community. Participates in skill development of other analysts. Continually develops personal, professional and technical skills. Apply a minimum of one health literacy method when communicating with patients/clients.

Teamwork

Communicate effectively and operate efficiently within a team environment. Able to establish priorities and manage multiple activities to meet team deadlines. Ability to work independently with minimal guidance as part of a team.

Job responsibilities listed above is a summary and does not include other tasks requested by the hiring manager.

Who is HealthNet?



HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet's mission is to improve lives with compassionate health care and support services, regardless of ability to pay.

Requirements

Qualifications, Knowledge, Skills, Abilities

• Currently not sponsoring for work visa.
• Requires excellent communication and customer skills.
• Requires the ability to act as a liaison between users and HealthNet IS.
• Requires thorough knowledge of enterprise systems and technology environments.
• Requires the skills to analyze system problems and coordinate resources to resolve service interruptions.
• Requires general knowledge of Microsoft OS and other products.
• Requires the ability to multitask.
• Requires the ability to manage time independently.
• Requires travel between health centers. Valid driver's license required.

Physical Requirements

• Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.
• Able to lift, push, and/or pull light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.
• Able to perform duties during periods of varied and/or prolonged work hours.
• Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

Why work for HealthNet?

• Competitive Compensation
• Medical, Dental, and Vision Plan
• Short-Term & Long-Term Disability
• Health Savings Account & Difference Card Available within certain medical plans
• Flexible Spending Account
• Life Insurance, AD&D
• Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off accumulates at start of employment and available to use.
• Tuition Reimbursement
• Employee Referral program

EQUAL EMPLOYMENT OPPORTUNITY:

HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.

Job Description
Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the technical users of the company. They need to be willing to go on site 5 days per week.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
1+ year of experience in an IT Support role
Good communication skills null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Overview

GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.

• Provide support from 10 a.m. - 7 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.

Responsibilities

The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.

• Resolution of help desk tickets received from the end users.

• Interacting with end users in a professional manner.

• Escalation of issues to VA (Veteran Affairs) stakeholders.

• Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.

• Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.

• Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.

• Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.

• Escalate issues to the Project Manager as needed.

• Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.

• Manage and track the suspended-user process.

Qualifications

Required Skills & Qualifications:

• Bachelor's degree with 2 - 5 years (or commensurate experience)

• Proficiency in MS Word, Excel, and PowerPoint

• Organized, self-directed, and able to work with minimal supervision·?

• Strong understanding of help desk and ticketing system (ServiceNow)

• Strong communication skills for professional interactions with end users and stakeholders

• Customer-centric approach to resolve issues efficiently while maintaining user satisfaction

• Ability to work with cross-functional teams, including project managers, developers, and IT staff

• Dependability for providing support during designated hours, ensuring timely response and resolution

• Minimum of 2 years of experience supporting public-facing helpdesk or equivalent

• At least 5 years total professional experience

Preferred Skills & Qualifications:

• VA clearance (Public Trust) and access

• Knowledgeable of VA organizations and processes

• Bachelor's Degree or equivalent

Clearance Required: Ability to Obtain and Maintain a Suitability/Public Trust Clearance

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $50,000.00 - USD $60,000.00 /Yr.

Submit a referral to this job (

Location US-Remote

ID 2025-6491

Category Information Technology

Position Type Full-Time

**Overview**
GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.
+ Provide support from 10 a.m. - 7 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.
**Responsibilities**
The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.
+ Resolution of help desk tickets received from the end users.
+ Interacting with end users in a professional manner.
+ Escalation of issues to VA (Veteran Affairs) stakeholders.
+ Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.
+ Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.
+ Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.
+ Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.
+ Escalate issues to the Project Manager as needed.
+ Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.
+ Manage and track the suspended-user process.
**Qualifications**
**Required Skills & Qualifications:**
+ Bachelor's degree with 2 - 5 years (or commensurate experience)
+ Proficiency in MS Word, Excel, and PowerPoint
+ Organized, self-directed, and able to work with minimal supervision·   
+ Strong understanding of help desk and ticketing system (ServiceNow)
+ Strong communication skills for professional interactions with end users and stakeholders
+ Customer-centric approach to resolve issues efficiently while maintaining user satisfaction
+ Ability to work with cross-functional teams, including project managers, developers, and IT staff
+ Dependability for providing support during designated hours, ensuring timely response and resolution
+ Minimum of 2 years of experience supporting public-facing helpdesk or equivalent
+ At least 5 years total professional experience
**Preferred Skills & Qualifications:**
+ VA clearance (Public Trust) and access
+ Knowledgeable of VA organizations and processes
+ Bachelor's Degree or equivalent
**Clearance Required:** Ability to Obtain and Maintain a Suitability/Public Trust Clearance
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $50,000.00 - USD $60,000.00 /Yr.
Submit a referral to this job ( _US-Remote_
**ID** _2025-6491_
**Category** _Information Technology_
**Position Type** _Full-Time_