Help Desk
Posted 9 days ago
Job Viewed
Job Description
LaSalle Network is currently partnering with a client, a fast-paced Managed Service Provider for small to medium size businesses, that is looking for a new Help Desk Engineer to join their team long term.
Help Desk Engineer Responsibilities:
- Support and Troubleshooting for Windows and Mac OS and Hardware
- Network and Server Monitoring
- Backup Software Administration
- Microsoft Active Directory Domain, File Server, DNS, Printer Server, RDS and SQL Administration
- Private and Hosted Email (Exchange, Office 365)
- Email, Calendar and Spam Filter Troubleshooting and Administration
Help Desk Engineer Requirements:
- Bachelor's degree in the field of computer science, information sciences or related field required
- All Microsoft and/or Apple technical certifications are a plus
- Comfortable working/communicating with clients
- Ability to hit the ground running
If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today!
Thank you,
Ashish Saluja
Project Manager - Technology Services
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.
IT Help Desk
Posted 2 days ago
Job Viewed
Job Description
The Central Jersey Medical Center is a Federally Qualified Health Center located in Central, NJ. We are currently looking to hire a full time IT Help Desk candidate. Hours may vary and include evenings and Saturdays. Additional hours for training and coverage may be offered. Position does require some traveling.
Responsibilities
The IT Help Desk candidate can troubleshoot issues on their company's computer network through their knowledge of both software and hardware. Here are some of the tasks they may perform:
- Provide direct service for IT networks as well as customer service to users inside and outside the company
- Maintain a work log of job tickets and maintenance tasks
- Forward daily inspections to prevent or solve system malfunctions
- Stay updated on new developments in, and analyze reviews of, computing technologies
- Supervise the logging of network conditions and requirements
- Other tasks as needed.
- Health insurance
- Paid time off
- 401K
Help Desk Consultant
Posted 6 days ago
Job Viewed
Job Description
Job Description
ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.
Division/Program Summary:
Early Intervention is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at-risk children, assists and empowers families to meet their child's and their own needs, and entitles children, regardless of race, ethnicity or income to services through the program.
The Bureau of Early Intervention is seeking a Help Desk Consultant in its NY EI System Unit.
Position Summary:
Reporting to the Help desk supervisor, the Help Desk Consultant will facilitate system resolution of issues that prevent children's cases from progressing or providers from billing for services rendered in the Early Intervention.
Job Duties and Responsibilities:
- Respond to requests for technical assistance "live", via phone, electronically related to the program database. Advise users of the appropriate action/s to follow.
- Complete data entry activities for the timely submission of case information into appropriate program databases.
- Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities.
- Research and resolve billing issues using the program database and other available resources.
- Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes.
- Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database.
- Complete special projects as assigned.
Why you should work for us:
-Benefits: City employees are entitled to unmatched benefits such as:
oa premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
oadditional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
oa public sector defined benefit pension plan with steady monthly payments in retirement.
oa tax-deferred savings program and
oa robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
-Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
-Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.
Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!
Commitment to Equity:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at or .
PRINCIPAL ADMINISTRATIVE ASSOC - 10124
Qualifications
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Help Desk Associate
Posted 9 days ago
Job Viewed
Job Description
Job Location
Long Island City - Long Island City, NY
Position Type
Full Time
Salary Range
$23.63 - $7.44 Hourly
Job Shift
Day
Description
Title: Helpdesk Associate
Unit: IT
Reports to: Help Desk Manager
Status: Full Time; Regular; Non-Exempt
Salary Range: 23.63 - 27.44 per hour (Approximately 43,000 - 50,000 annually)
Location: Long Island City
Days/Hours: Weekly schedule
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, experience and/or ability required.
Position Summary:
The Help Desk Associate is responsible for providing day-to-day helpdesk response and support of the organization's computer network infrastructure, as well as admin functions for the organization's information management system client database (Caseworthy).
Essential Duties and Responsibilities:
- Effectively and efficiently provide desktop and remote technical support in a timely manner
- Effectively install, configure, diagnose, troubleshoot, and repair hardware and related equipment including: PCs, laptops, mobile devices and printers.
- Perform hardware/software inventory and software license tracking.
- Assist in the training of Fortune staff in the use of PCs and basic network operations.
- Ability to follow directions and complete tasks without micro-management
- Excellent note taking and organizational skills
- Ability to create step by step documentation on procedures and steps for technical tasks
QUALIFICATIONS
- Minimum of 1 year hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment.
- Minimum of 1 year experience of troubleshooting client-side networking and connectivity issues.
- Proven experience in working with results-driven, customer-service oriented support teams.
- Strong knowledge of Microsoft and TCP/IP networking and network printing.
- Knowledge of networking technologies.
- Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge.
- High school diploma or equivalent (some college preferred).
- A+ and Net + Certified preferred.
- Excellent customer service skills.
- Oral and written communication skills
- Learning skills
- Customer service orientation
- Problem analysis
- Problem-solving
- Adaptability
- Team interaction
- Planning and organizing
- Attention to detail
- Stress tolerance
Travel Requirements: You are required to travel to our Harlem, Bronx, Brooklyn locations and other court locations in the tristate area.
Physical Demands:
May require heavy lifting at times, 50+ pounds.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.
Technology Help Desk Manager
Posted 2 days ago
Job Viewed
Job Description
Technology Help Desk Manager
Reports to: Managing Director, Facilities & OperationsFLSA Status: Non-exempt
Supervisor: No
Start Date: June 2025
Salary Range: $75,000-$5,000
___
Organizational Description:
The mission of Women Building Up (WBU) is to advance gender, racial, and social justice by supporting women, girls, and gender-expansive people whom carceral systems have directly impacted. We support them in claiming their power and becoming agents of transformative change in their communities and the world.
WBU is a 501(c)(3) nonprofit organization founded by a committee of 50 women (cis, trans, nonbinary, and gender expansive), many of whom experienced incarceration, and all of whom are courageous leaders, activists, and passionate visionaries contributing to the growth of larger grassroots movements that advance justice for women. WBU owns and operates its building in Brooklyn, NY. WBU recognizes that people directly impacted by systems of incarceration bring invaluable perspectives and skills. We strongly encourage individuals with lived experience, including justice-impacted individuals to apply
Position Summary:
Working with the Facilities & Operations Team, the Technology Help Desk Manager is responsible for providing on-site technical support to the computer users of the facility and working with dedicated off-site consultants to ensure that all IT systems and AV systems are functioning properly. The ideal candidate will be passionate about IT, have excellent communication skills, and have a strong understanding of information technologies and a commitment to providing exceptional customer service.
Recognizing that this is a small team in a new organization, this person will actively seek out opportunities to assist and engage in shared learning with other members of the Facilities & Operations team, work closely with cross-functional teams to ensure alignment of program goals with organizational priorities, participate in regular staff meetings and shared learning opportunities, and contribute to organizational planning and development.
This position requires a flexible schedule with the ability to work some evenings and Saturdays to support programming.
Essential Duties and Responsibilities:
- Manage the day-to-day operations of the organization’s IT help desk, monitoring performance against established goals
- Provide technical support to users in-person and via email and telephone
- Troubleshoot and resolve IT and SmartBuilding issues
- Install and configure software and hardware, training staff as needed
- Create and maintain IT documentation including system documentation, technical documentation, and user documentation
- Advise on the development of, and adherence to, the technology budget
- Manage the day-to-day relationship and communications between WBU and its external IT/AV support partners
- Analyze business requirements for IT strategies, infrastructure and security, especially related to the IT help desk
- Stay up-to-date on the latest IT trends
- Assume other related responsibilities and special projects as required
- Perform all duties in a manner that promotes Women Building Up’s mission and values
Required Knowledge, Skills, and Abilities:
- 5+ years of experience in an IT or help desk role, with live sound production experience a plus
- Certified or accredited in one of the following: CompTia A+ or Network+, Cisco Certified Network Associate (CCNA), Google IT Support Courses or Bachelor's degree in Computer Science, Information Technology, or a related field from an accredited university
- Superior verbal and written communication and trouble-shooting skills
- Commitment to providing exceptional customer service with an ability to handle technical issues in a calm and professional manner
- Passionate about technology and ability to explain complex technical concepts to non-technical users
- Knowledge of computer hardware, including network server management and smart building technology, operating systems (e.g., Windows, macOS), and Google Suite
- Familiarity with troubleshooting network and connectivity issues (Wi-Fi, LAN, VPN)
- Familiarity with basic IT support tools, such as remote desktop software or diagnostic utilities
- Ability to work independently and as part of a team
- Strong organizational skills with the ability to manage multiple projects simultaneously
Key Competencies:
- Collaboration and Communication: Effectively communicate technical information to both technical and non-technical staff, as well as build strong relationships with internal and external stakeholders
- Problem-Solving: Identify and solve problems related to technology, processes, and infrastructure
- Adaptability: Monitor technology landscape and be able to adapt and support new technologies and changing organizational needs
Physical Demands:
- Ability to sit for long periods at a desk or computer workstation.
- Occasional lifting and carrying of computer equipment (e.g., monitors, desktop computers, printers) up to 50 pounds.
Location:
This position requires in-person work in our Brooklyn office 5 days per week with occasional weeknight or weekend hours.
Compensation and Benefits:
The salary range for this position in New York City is $75,000 – $ 5,000 and represents the organization's good faith minimum and maximum range for this role at the time of posting. The actual salary offered will be dependent on various factors, including but not limited to, the candidate's experience, education, relevant certifications, geographic location, market demands, and specific business needs. Generally, candidates are considered for the middle of the salary range when they bring the requisite level of experience and expertise to the role.
WBU offers an extensive and generous benefits package, including 100% employer-paid health, vision, and dental insurance for employees. Additional benefits include employer-paid life insurance, up to 50 paid time off days per calendar year, a 3% 401(k) contribution, and wellness stipends.
Application Instructions:
Interested candidates should submit a resume and cover letter to WBU via JazzHR. Applications will be reviewed on a rolling basis until the position is filled.
Our Commitment to Equal Employment Opportunity:
We value diverse experiences, including with regard to educational background and justice system contact, and depend on a diverse staff to carry out our mission.
Our hiring processes and our work culture offer support and flexibility for staff with a variety of needs. Should you face an accessibility barrier in the interview process please let us know when you are contacted. We will work with you to provide the accommodation that works best for you.
Women Building Up (WBU) is an Equal Opportunity Employer and does not discriminate on the basis of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.
IT Help Desk Technician
Posted 2 days ago
Job Viewed
Job Description
Hiring immediately for IT Help Desk Technician
Transdev is proud to offer:
- Competitive compensation $60,000 to $65,000/year
Benefits include:
-
Vacation: minimum of two (2) weeks
-
Sick days: 8 days
-
Holidays: 12 days; 9 standard and 3 floating
-
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
OVERVIEW:
The position of IT Help Desk Technician technical assistance and support to our internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot problems, and provide timely resolution to ensure maximum productivity. Additionally, you will assist in the maintenance and administration of IT systems and provide training and support to users as needed. This position will work closely with the IT Specialist to address all support related issues and provide recommendations for procedures or technology to enhance the monitoring and support. This position will assist with bus technology as assigned.
RESPONSIBILITIES:
-
Provide first-line support and technical assistance to users via phone, email, or in person.
-
Diagnose and troubleshoot software, hardware, and network issues promptly and effectively.
-
Escalate unresolved issues to the appropriate IT personnel or external vendors for further investigation and resolution.
-
Install, configure, and maintain computer systems, peripherals, and software applications.
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Perform routine maintenance tasks, such as updates, patches, and system backups.
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Create and update technical documentation, user guides, and knowledge base articles.
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Assist in the deployment and rollout of new hardware and software solutions.
-
Maintain and update local asset inventory.
-
Conduct training sessions and workshops to educate users on IT best practices and procedures.
-
Collaborate with other IT team members to improve processes and procedures.
-
Stay informed about emerging technologies and industry trends to enhance technical skills and knowledge.
QUALIFICATIONS:
-
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
-
Proven experience working in a technical support role, preferably in an IT help desk environment.
-
Available to be on call 24/7 (Including Holidays) to assist in computer and network emergency situations.
-
Must be able to write system documentation for new and existing programs.
-
Ability to effectively help coordinate and manage system-wide computer interfaces a plus.
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Must have the ability to prioritize and deal with time pressures and daily system problems.
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Ability and willingness to learn applications and provide support.
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Ability to support wireless technologies including phone and tablets.
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Ability to support LAN phone technology.
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Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
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Proficiency in troubleshooting common technical issues and providing timely resolutions.
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Excellent communication and interpersonal skills, with a customer-focused approach.
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Ability to prioritize and manage multiple tasks in a fast-paced environment.
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Strong analytical and problem-solving skills with attention to detail.
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Experience with remote support tools and ticketing systems.
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IT certifications (e.g., Network+, CompTIA A+, Microsoft Certified Professional) are a plus.
-
Knowledge of networking concepts and protocols is desirable.
PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
-
90% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
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10% of work is accomplished outdoors, on buses or other vehicles or in the bus yard.
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The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
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Must be able to lift fifty (50) pounds.
PRE-EMPLOYMENT REQUIREMENTS:
-
Must submit to drug testing and a background check.
-
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
-
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
-
Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Information Technology (IT)
Job Type: Full Time
Req ID: 5849
Pay Group: QSN
Cost Center: 516
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
Help Desk Applications Specialist
Posted 2 days ago
Job Viewed
Job Description
We are conducting a search for an experienced Help Desk Applications Specialist for a well-known law firm in their Hackensack, NJ office.
Work schedule will be Monday through Friday 9:30 a.m. - 5:30 p.m.
The Help Desk Application Specialist is an internal escalation point in the Help Desk team. This is a new role designed to enhance the knowledge base of the Help Desk team. It will require a high level of knowledge of the Firm's application suite and systems.
What You'll Do:
- To be successful in this role, the candidate will also need strong documentation skills, consistently conduct independent research on new issues and excellent attention to detail.
- As part of the Help Desk team, this position includes providing hardware and software technical assistance to the Firm's users.
- Setup and support of video conferences to other Firm offices as well as outside entities as requested.
- Must be knowledgeable in Teams and hosting Zoom calls.
- Maintain inventory of Firm technical equipment and supplies.
- Rely on instructions and pre-established guidelines to perform the functions of the job.
- Excellent written and verbal communication skills.
- Beta-testing software applications.
- Experience with a ticket management system.
- Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.
- Provide, on a rotating basis, after hours on-call coverage for end user support.
- Experience with Microsoft Windows 10 desktop environment.
- Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
- Knowledge in the development, enhancement and maintenance of templates, macros and forms for document production is preferred.
- Legal specific software such iManage, Worksite, Workshare, etc preferred.
- Applicant needs to have strong interpersonal skills as well as good aptitude to learn new tasks quickly.
- Travel to remote offices.
- Law firm or professional service firm background a plus.
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Assistant Help Desk Manager
Posted 4 days ago
Job Viewed
Job Description
Job Location
New Rochelle - New Rochelle, NY
Secondary Job Location(s)
Bronxville - Bronxville, NY
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
$64350.00 - $7000.00 Salary
Description
Position Summary: The Assistant Help Desk Manager plays a vital role in supporting the daily operations of the University's IT Help Desk. This position ensures responsive and high-quality technical support for students, faculty, and staff across a dynamic academic environment. The ideal candidate will bring a flexible, collaborative mindset and be comfortable working in a fast evolving technology landscape, including contributing to the university's exploration and implementation of emerging AI tools.
Key Responsibilities:
• Assist in the daily oversight and coordination of the University IT Help Desk, ensuring consistent, courteous, and timely support services.
• Provide hands-on technical support when needed, helping to resolve issues related to hardware, software, connectivity, and university systems.
• Support the Sr. Manager, User Services in monitoring ticket queues, analyzing service data, and ensuring service-level goals are met or exceeded.
• Train, coach, and assist in scheduling help desk staff, including student workers, while fostering a supportive and adaptive team environment
. • Collaborate with IT leadership on the exploration, testing, and rollout of AI-driven tools and automation that improve Help Desk efficiency and the end-user experience.
• Maintain and contribute to an evolving knowledge base, FAQs, and self-help materials that reflect common support issues and resolutions.
• Foster a culture of continuous improvement and service excellence that aligns with the university's academic mission and technological objectives.
• Provide flexible support during peak academic periods, special events, and university emergencies.
• Stay informed on trends in higher education IT support, including AI, cybersecurity, accessibility, and user experience enhancements.
Qualifications
Qualifications:
• Associate or bachelor's degree in information technology, Computer Science, or a related field preferred.
• 2+ years of experience in a technical support/help desk environment, preferably in a college or university setting.
• Prior experience leading or supervising staff is preferred.
• Familiarity with AI tools and an interest in integrating emerging technologies into service workflows.
• Proficiency with help desk systems (e.g., SysAid, ServiceNow) and common university IT systems (LMS, SIS, remote support tools, etc.).
• Strong organizational and communication skills, with the ability to adapt to changing priorities and evolving support needs.
• A flexible, student-first approach to problem-solving and service delivery
About Iona University/EEO language
Founded in 1940, Iona University is a master's-granting private, Catholic, coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Iona's 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4,000 students and an alumni base of more than 50,000 around the world, Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice, peace and service. Iona is highly accredited, offering undergraduate degrees in liberal arts, science and business administration, as well as Master of Arts, Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona students enjoy small class sizes, engaged professors and a wide array of academic programs across theSchool of Arts & Science;LaPenta School of Business;NewYork-Presbyterian Iona School of Health Sciences; andHynes Institute for Entrepreneurship & Innovation. Iona also continues to be recognized in prestigious national rankings. Most recently for 2025, Iona has been named one of the nation's best colleges by The Princeton Review, The Wall Street Journal, Forbes and others. Additionally, U.S. News & World Report recognized Iona as one of top colleges for social mobility in the country, while Georgetown University's Center on Education and the Workforce (CEW) ranked an Iona degree in the top 5 percent nationally for long-term return on investment.Iona's LaPenta School of Business, meanwhile,is also accredited by AACSB International, a recognition awarded to just 6 percent of business schools worldwide.
Iona offers a comprehensive benefits package to all full-time employees that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off. For more information on our benefits and working at Iona visit the Human Resources section of our website.
Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees and does not tolerate discrimination based on any legally protected characteristic under applicable federal, state, or local laws. As an equal opportunity employer, Iona University encourages applications from qualified candidates who reflect the wider world in which we live.
IT Help Desk Technician
Posted 20 days ago
Job Viewed
Job Description
Transdev is proud to offer:
+ Competitive compensation $60,000 to $65,000/year
Benefits include:
+ Vacation: minimum of two (2) weeks
+ Sick days: 8 days
+ Holidays: 12 days; 9 standard and 3 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
OVERVIEW:
The position of IT Help Desk Technician technical assistance and support to our internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot problems, and provide timely resolution to ensure maximum productivity. Additionally, you will assist in the maintenance and administration of IT systems and provide training and support to users as needed. This position will work closely with the IT Specialist to address all support related issues and provide recommendations for procedures or technology to enhance the monitoring and support. This position will assist with bus technology as assigned.
RESPONSIBILITIES:
+ Provide first-line support and technical assistance to users via phone, email, or in person.
+ Diagnose and troubleshoot software, hardware, and network issues promptly and effectively.
+ Escalate unresolved issues to the appropriate IT personnel or external vendors for further investigation and resolution.
+ Install, configure, and maintain computer systems, peripherals, and software applications.
+ Perform routine maintenance tasks, such as updates, patches, and system backups.
+ Create and update technical documentation, user guides, and knowledge base articles.
+ Assist in the deployment and rollout of new hardware and software solutions.
+ Maintain and update local asset inventory.
+ Conduct training sessions and workshops to educate users on IT best practices and procedures.
+ Collaborate with other IT team members to improve processes and procedures.
+ Stay informed about emerging technologies and industry trends to enhance technical skills and knowledge.
QUALIFICATIONS:
+ Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
+ Proven experience working in a technical support role, preferably in an IT help desk environment.
+ Available to be on call 24/7 (Including Holidays) to assist in computer and network emergency situations.
+ Must be able to write system documentation for new and existing programs.
+ Ability to effectively help coordinate and manage system-wide computer interfaces a plus.
+ Must have the ability to prioritize and deal with time pressures and daily system problems.
+ Ability and willingness to learn applications and provide support.
+ Ability to support wireless technologies including phone and tablets.
+ Ability to support LAN phone technology.
+ Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
+ Proficiency in troubleshooting common technical issues and providing timely resolutions.
+ Excellent communication and interpersonal skills, with a customer-focused approach.
+ Ability to prioritize and manage multiple tasks in a fast-paced environment.
+ Strong analytical and problem-solving skills with attention to detail.
+ Experience with remote support tools and ticketing systems.
+ IT certifications (e.g., Network+, CompTIA A+, Microsoft Certified Professional) are a plus.
+ Knowledge of networking concepts and protocols is desirable.
PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
+ 90% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
+ 10% of work is accomplished outdoors, on buses or other vehicles or in the bus yard.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
+ Must be able to lift fifty (50) pounds.
PRE-EMPLOYMENT REQUIREMENTS:
+ Must submit to drug testing and a background check.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Information Technology (IT)
Job Type: Full Time
Req ID: 5849
Pay Group: QSN
Cost Center: 516
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
Help Desk Level 1 IT
Posted 3 days ago
Job Viewed
Job Description
Seeking a Level 1 Systems Administrator to add to our team.
Skills To Include Some If Not All
Windows 10,11
Low voltage installation
Windows Server 2016, 2019, 2022
Systems administration including Active Directory, Windows Group Policy
Troubleshooting DHCP, DNS, file, and print services
Solid knowledge of TCP/IP networking
Solid knowledge of Microsoft MS Office 365
Experience with RDP and Citrix
Experience with Remote Management Tools
VLANS, Routers (VPN, VOIP systems is a plus)
Salary based on experience
Must be able to lift up to 50 pounds unassisted.
Must have a valid driver's license and a reliable car
Job Type: Full-time
Minimum: 1 years of experience