Help Desk Administrator
Posted 5 days ago
Job Viewed
Job Description
Are you looking for professional work experience? Do you want to be part of an organization on the cutting edge of technology?
We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!
Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.
Position Overview
The Help Desk Administrator serves as the primary IT support resource for all Mycronic divisions and business lines across North America. This role is responsible for diagnosing and resolving user issues across multiple locations, performing basic network troubleshooting, and maintaining effective relationships with off-site support partners. Complex technical issues are escalated to the IT Operations Lead as needed.
Additional responsibilities include managing IT assets, overseeing user access, and ensuring compliance with regional IT policies. The IT Support Specialist also contributes to global IT operations by assisting with international support requests through Mycronic's centralized IT service center. This position plays a key role in maintaining reliable technology infrastructure and delivering high-quality support across the organization.
Working Hours: Typically working hours are either 9:30am to 6:00pm or 10:30am to 7:00pm
Key Responsibilities
- Provides comprehensive IT support for all North American divisions and business lines, including issue diagnosis, resolution, and basic network maintenance across multiple locations
- Manages helpdesk tickets within the IT ticket system, ensuring accurate logging prioritization, and timely resolution or appropriate escalation. Collaborate with the IT Operations Lead to assist with global IT tickets as needed
- Supports administrative functions and user access for strategic applications across North America, and assists with global application access issues as required
- Partners with the HR team across North America to support recruitment, onboarding, and offboarding processes, ensuring effective IT asset management
- Oversees procurement and setup of Dell hardware and workstation peripherals for North American users, in alignment with company standards
- Deploys and decommissions computers, tablets, and mobile devices according to scripted policies for North American users
- Performs basic device and equipment repairs in accordance with ESD (Electrostatic Discharge) training standards across North American locations
- Maintains awareness of ESXI/server architecture to support development projects led by the EMEA team, providing basic assistance to North American users as applicable
- Supports Mycronic's Security Awareness Training program by checking in with North American users on status and questions, and assisting global users as directed
- Configures user accounts within Active Directory for North American users, escalating complex issues to the EMEA team and assisting with basic global account requests when needed
- Maintains the asset workbook of all Mycronic-owned equipment in North America to support auditing efforts, ensuring accuracy and completeness. Assists with global asset tracking data entry as required
- Serves as a communication liaison between IT consumers in North America and globally, ensuring clear and consistent information flow
- Minimum of a high school diploma; Bachelor's degree in a technical field (e.g., computer Science, Engineering, Management Information Systems) and/or 3+ years of years of progressive experience in network administration, with demonstrated experience providing guidance to support and other IT staff
- Strong understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, routing protocols (e.g., OSPF and BGP), VPNs, and Quality of Service (QOS)
- Experience configuring and managing enterprise-grade network hardware from vendors like Cisco, Juniper, or equivalent
- Strong grasp of network security principles and best practices
- Proven ability to collaborate cross-functionally and apply IT best practices across departments
- Possess strong written and verbal communication skills, with the ability to influence and engage stakeholders effectively
- Self-motivated with the ability to work independently and align tasks with broader ICT strategy
- Excellent analytical and troubleshooting skills to diagnose and resolve complex network issues efficiently
- Strong organizational and time management skills, with a proven capacity to prioritize tasks effectively
- Software skills: Windows OS, Microsoft O365 apps, Adobe suite, Solidworks, Android, Apple iOS,
- M365 apps, Fortinet Software, SQL (basic), Windows Server Manager, Active Directory management, firewall management, Azure (basic)
- Familiarity with IT Service Desk practices and frameworks, particularly ITIL v4
Working Conditions/Physical & Mental Demands
The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Standard office environment. Significant computer work should be expected.
A Culture of Collaboration & Personal Growth
At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.
Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.
Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet - every day.
Click to learn more about Mycronic and what it's like to work with us
Equal Opportunity Employer
Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.
About Us
Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.
We're looking for people to join our talented, motivated and friendly team on the cutting-edge. Here, in an open, collaborative and flexible environment, you'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life.
Help Desk Support Specialist
Posted 5 days ago
Job Viewed
Job Description
The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
- Responds to end-user requests for technical assistance by phone, email, or ticketing system.
- Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
- Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
- Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
- Escalates problems to appropriate levels or teams to achieve issue resolution.
- May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
- A desire to work with all IT function areas including desktops, networks, and servers.
- Microsoft 365 Administration
- Microsoft Active Directory / Entra ID
- Atlassian Suite
- Salesforce
- At least 2-5 years' applicable experience.
- A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
- Must be able to sit/stand for long periods of time.
- Required use of standard office equipment including laptop, phone, copier, etc.
- Typical office environment.
- Must be able to walk through the factory environment safely.
Position is Contract to Hire.
Help Desk Technician 1
Posted 10 days ago
Job Viewed
Job Description
Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.
This position is remote.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests
- Ask questions to determine work assignment queue
- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request
- Serve as the single point of contact to the customer's end users for related issues, problems and requests
- Track, route and redirect problems to correct resources
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Walk customer through problem-solving process
- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Verify with the customer that the issue has been resolved and update the ticketing system
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks
- Recommended procedure modifications or actively contribute to ongoing process improvements
- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- 0-2 years experience
Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.
Preferred Skills and Qualifications:
- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
40,000.00
Maximum Salary
$
45,000.00
Be The First To Know
About the latest It Jobs in Nashua !