5 IT jobs in Rancho Cordova
Help Desk Specialist
Posted 4 days ago
Job Viewed
Job Description
Responsible for supporting users and guests with technical issues or questions relating to computer hardware and software. Available to our users via phone calls, emails, tickets, or teams chat. Assisting with the installation, configuration, troubleshooting, maintenance, and support of desktops, printers, and mobile devices per company standards.
KEY RESPONSIBILITIES:
The Help Desk Specialist role is critical to supporting Buzz Oates' mission to create great places where businesses can thrive and succeed by being the first point of contact for our end users.
Technical Support: Respond to help desk tickets, phone calls, and emails to provide timely and accurate technical assistance for hardware, software, and networking issues.
Troubleshooting: Diagnose and resolve basic technical problems, software installations, and network connectivity issues.
Documentation: Record and maintain detailed logs of customer issues, steps taken to resolve them, and the outcome in the ticketing system.
System Monitoring: Monitor system performance and identify potential issues before they impact users.
Collaboration: Work with senior IT team members to escalate complex problems and provide updates on status and progress.
Software and Hardware Installation: Assist in the setup, installation, and configuration of software, hardware, and peripheral devices.
User Education: Provide guidance and instructions to users on best practices, common software tools, and how to avoid or mitigate future issues.
Maintain Knowledge Base: Assist in updating and expanding the knowledge base with solutions, FAQs, and troubleshooting guides for common problems.
Requirements
CORE COMPETENCIES:
Problem-Solving : Strong ability to troubleshoot technical issues and provide solutions efficiently.
Customer Service and Communication Skills : Excellent communication and interpersonal skills, with a focus on customer satisfaction. Ability to listen to customer input/feedback to find real issue to address.
Organization: Ability to handle multiple support requests simultaneously and prioritize tasks effectively.
Analytical Skills: Ability to adapt quickly to new technologies and changing business requirements
Collaboration: Ability to establish strong connections with coworkers to build trust and strengthen relationships.
QUALIFICATIONS/SKILLS:
Associate degree or higher in Information Technology or related field is preferred.
IT certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are desirable.
3 years of IT experience is preferred but not required. As well each year of experience may be substituted with equivalent course units.
MSP Experience
Proficiency with Microsoft Office Suite, Windows OS, and common software applications.
Basic knowledge of networking protocols (TCP/IP, VPN, DNS, etc.).
Familiarity with hardware components and troubleshooting.
Experience with ticketing systems (e.g.,, Zendesk, ServiceNow)
WORKING CONDITIONS:
Must be able to interact with employees on a regular basis.
Must be able to sit, stand or walk throughout the day in varying levels.
Must be able to lift 30 pounds.
Requires long hours in front of computer screens.
Must be comfortable with an open workspace environment with ambient office noise.
May require working beyond regular business hours to address urgent legal matters or to accommodate employee schedules.
Should be prepared to handle high-stress situations while managing multiple priorities effectively.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Attendance and punctuality are essential functions of this position.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Help Desk Analyst II
Posted today
Job Viewed
Job Description
Responsibilities:
- Provide technical support for virtual desktops, including Citrix-based environments and related tools such as Citrix Director and Unidesk layer applications.
- Troubleshoot and resolve issues with hardware such as Wyse thin clients, HP printers, and Fujitsu 7160 scanners.
- Utilize Epicor ticketing system to manage and track IT service requests, with training provided if necessary.
- Assist end-users with Microsoft Windows 10 operating systems and related desktop applications.
- Maintain and sanitize workspaces and equipment in compliance with health and safety guidelines.
- Support and troubleshoot court-specific applications, ensuring all systems function efficiently.
- Collaborate with team members to address IT-related inquiries and escalate issues as needed.
- Provide excellent customer service by maintaining clear communication and timely issue resolution.
- Conduct temperature checks and follow health protocols when visiting court buildings, as required.
- Monitor and respond to IT call center requests during operating hours, Monday through Friday. Requirements - Minimum of 3 years of experience in a technical support or help desk role.
- Proficiency in supporting Microsoft Windows 10 operating systems.
- Familiarity with virtual desktop environments, particularly Citrix-based systems.
- Experience with hardware troubleshooting, including Wyse thin clients, HP printers, and Fujitsu scanners.
- Strong understanding of IT ticketing systems, with Epicor experience being a plus.
- Ability to quickly learn and support specialized applications used within the organization.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills for effective end-user support. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Help Desk Analyst II
Posted today
Job Viewed
Job Description
Responsibilities:
- Address and resolve 25-35 user support tickets or calls daily with efficiency and professionalism.
- Provide technical assistance for Windows 11, Microsoft 365, Teams, Outlook, and OneDrive applications.
- Manage password resets, troubleshoot account access issues, and resolve general technical problems.
- Offer basic troubleshooting support for Mac OS and assist users with mobile device issues on iOS and Android.
- Document all user interactions and resolutions in the ticketing system with detailed and clear notes.
- Escalate complex or unresolved issues to the appropriate technical teams for further investigation.
- Maintain a customer-focused approach with empathy and professionalism in all communications.
- Collaborate with team members to share knowledge and improve support processes. Requirements - 1-3 years of experience in a help desk or technical support role.
- Proficiency in Windows 11 and Microsoft 365 applications.
- Familiarity with troubleshooting Microsoft Teams, Outlook, and OneDrive.
- Experience working with Mac OS and mobile device platforms, including iOS and Android.
- Strong verbal and written communication skills to effectively support users.
- Ability to multitask and prioritize in a fast-paced environment.
- Excellent customer service skills and a collaborative mindset.
- Basic understanding of Active Directory and user account management is preferred. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Help Desk Analyst 10 a.m. - 7 p.m. M-F (Remote)
Posted 3 days ago
Job Viewed
Job Description
Overview
GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.
- Provide support from 10 a.m. - 7 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.
Responsibilities
The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.
-
Resolution of help desk tickets received from the end users.
-
Interacting with end users in a professional manner.
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Escalation of issues to VA (Veteran Affairs) stakeholders.
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Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.
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Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.
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Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.
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Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.
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Escalate issues to the Project Manager as needed.
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Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.
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Manage and track the suspended-user process.
Qualifications
Required Skills & Qualifications:
-
Bachelor's degree with 2 - 5 years (or commensurate experience)
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Proficiency in MS Word, Excel, and PowerPoint
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Organized, self-directed, and able to work with minimal supervision·?
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Strong understanding of help desk and ticketing system (ServiceNow)
-
Strong communication skills for professional interactions with end users and stakeholders
-
Customer-centric approach to resolve issues efficiently while maintaining user satisfaction
-
Ability to work with cross-functional teams, including project managers, developers, and IT staff
-
Dependability for providing support during designated hours, ensuring timely response and resolution
-
Minimum of 2 years of experience supporting public-facing helpdesk or equivalent
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At least 5 years total professional experience
Preferred Skills & Qualifications:
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VA clearance (Public Trust) and access
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Knowledgeable of VA organizations and processes
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Bachelor's Degree or equivalent
Clearance Required: Ability to Obtain and Maintain a Suitability/Public Trust Clearance
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range
USD $50,000.00 - USD $60,000.00 /Yr.
Submit a referral to this job (
Location US-Remote
ID 2025-6491
Category Information Technology
Position Type Full-Time
Help Desk Analyst 10 a.m. - 7 p.m. M-F (Remote)
Posted today
Job Viewed
Job Description
GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.
+ Provide support from 10 a.m. - 7 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.
**Responsibilities**
The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.
+ Resolution of help desk tickets received from the end users.
+ Interacting with end users in a professional manner.
+ Escalation of issues to VA (Veteran Affairs) stakeholders.
+ Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.
+ Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.
+ Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.
+ Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.
+ Escalate issues to the Project Manager as needed.
+ Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.
+ Manage and track the suspended-user process.
**Qualifications**
**Required Skills & Qualifications:**
+ Bachelor's degree with 2 - 5 years (or commensurate experience)
+ Proficiency in MS Word, Excel, and PowerPoint
+ Organized, self-directed, and able to work with minimal supervision·
+ Strong understanding of help desk and ticketing system (ServiceNow)
+ Strong communication skills for professional interactions with end users and stakeholders
+ Customer-centric approach to resolve issues efficiently while maintaining user satisfaction
+ Ability to work with cross-functional teams, including project managers, developers, and IT staff
+ Dependability for providing support during designated hours, ensuring timely response and resolution
+ Minimum of 2 years of experience supporting public-facing helpdesk or equivalent
+ At least 5 years total professional experience
**Preferred Skills & Qualifications:**
+ VA clearance (Public Trust) and access
+ Knowledgeable of VA organizations and processes
+ Bachelor's Degree or equivalent
**Clearance Required:** Ability to Obtain and Maintain a Suitability/Public Trust Clearance
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $50,000.00 - USD $60,000.00 /Yr.
Submit a referral to this job ( _US-Remote_
**ID** _2025-6491_
**Category** _Information Technology_
**Position Type** _Full-Time_
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