Help Desk Technician
67232 Wichita, Kansas
Friends University
Posted 5 days ago
Job Viewed
Job Description
Job Details
Job Location
2100 W University Ave - WICHITA, KS
Position Type
Full Time
Job Category
Admin - Clerical
Description
Friends University is seeking to fill the Help Desk Technician position in Wichita Kansas. This is an on-site position that provides first point of contact for Information Technology and Educational Technology customer questions, problems, and requests. The technician will use incident management software to track, correct, and monitor problems to ensure timely resolution. The technician will resolve customer issues or escalate more complex issues to the appropriate area.
Friends University is committed to work-life balance for its employees by offering flex work options, up to 4 weeks of vacation, 96 hours of sick leave per year, up to 13 1/2 paid holidays, half day Fridays June through July, up to 5% retirement matching, and free undergraduate tuition for you, your spouse, and your dependents.
Friends University seeks to hire individuals who will embrace our mission and celebrate our commitment to equipping students to honor God in their personal, professional, and spiritual lives by adhering to the University's RISE Core Values (Respect, Inclusion, Service and Excellence). The mission of the University is:
Friends University, a Christian University of Quaker heritage, equips students to honor God and serve others by integrating their intellectual, spiritual, and professional lives.
Qualifications
Minimum one year of hands-on experience with personal computer software and hardware troubleshooting and support.
An associate's degree in computer science or equivalent experience. Desirable certifications, CompTIA A+, Network +, Security +, Microsoft IT Support.
Courtesy, tact, and diplomacy are essential elements of the job. Excellent written, oral and interpersonal communication skills are necessary.
Technology proficiency in MS Office products and networks. Ability to multitask. Ability to maintain confidential information in a professional manner. Ability to have a positive and productive working relationship with co-workers, university personnel, and students. Working knowledge of all office equipment, including, but not limited to, computer, copier, fax machine, and telephone.
Please visit our employment site at apply. Only applications submitted through this Friends University website application process will be accepted.
Friends University aspires to be a model of excellence in higher education. As an expression of our Christian faith, we aim to prepare our students for success in a diverse and interconnected world by providing transformative learning experiences that embrace different viewpoints. As we seek individuals to join our Friends University community, we encourage candidates who share our commitment to diversity, equity, and inclusion to apply. Join us as we continue on this journey towards a more just and inclusive future for all.
Equal Opportunity Employer
Friends University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.
Job Location
2100 W University Ave - WICHITA, KS
Position Type
Full Time
Job Category
Admin - Clerical
Description
Friends University is seeking to fill the Help Desk Technician position in Wichita Kansas. This is an on-site position that provides first point of contact for Information Technology and Educational Technology customer questions, problems, and requests. The technician will use incident management software to track, correct, and monitor problems to ensure timely resolution. The technician will resolve customer issues or escalate more complex issues to the appropriate area.
Friends University is committed to work-life balance for its employees by offering flex work options, up to 4 weeks of vacation, 96 hours of sick leave per year, up to 13 1/2 paid holidays, half day Fridays June through July, up to 5% retirement matching, and free undergraduate tuition for you, your spouse, and your dependents.
Friends University seeks to hire individuals who will embrace our mission and celebrate our commitment to equipping students to honor God in their personal, professional, and spiritual lives by adhering to the University's RISE Core Values (Respect, Inclusion, Service and Excellence). The mission of the University is:
Friends University, a Christian University of Quaker heritage, equips students to honor God and serve others by integrating their intellectual, spiritual, and professional lives.
Qualifications
Minimum one year of hands-on experience with personal computer software and hardware troubleshooting and support.
An associate's degree in computer science or equivalent experience. Desirable certifications, CompTIA A+, Network +, Security +, Microsoft IT Support.
Courtesy, tact, and diplomacy are essential elements of the job. Excellent written, oral and interpersonal communication skills are necessary.
Technology proficiency in MS Office products and networks. Ability to multitask. Ability to maintain confidential information in a professional manner. Ability to have a positive and productive working relationship with co-workers, university personnel, and students. Working knowledge of all office equipment, including, but not limited to, computer, copier, fax machine, and telephone.
Please visit our employment site at apply. Only applications submitted through this Friends University website application process will be accepted.
Friends University aspires to be a model of excellence in higher education. As an expression of our Christian faith, we aim to prepare our students for success in a diverse and interconnected world by providing transformative learning experiences that embrace different viewpoints. As we seek individuals to join our Friends University community, we encourage candidates who share our commitment to diversity, equity, and inclusion to apply. Join us as we continue on this journey towards a more just and inclusive future for all.
Equal Opportunity Employer
Friends University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.
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Help Desk Specialist - Wichita, KS
67232 Wichita, Kansas
Adams Brown Company Inc
Posted 14 days ago
Job Viewed
Job Description
Position Summary
We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Help Desk Specialists are proficient in server deployment, networking, and firewall management; and have experience with support software and security tools. Help Desk Specialists provide remote support for clients and end-users by communicating with affected parties during problem management, both online and in person.
This position will be on-site, physically in the Wichita, KS Adams Brown Technology Specialists Office
FLSA Status: Non-exempt
Requirements
Major Duties and Responsibilities
Working Conditions
This position will be on-site, physically in the Wichita Adams Brown Technology Specialists Office.Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.
AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.
We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Help Desk Specialists are proficient in server deployment, networking, and firewall management; and have experience with support software and security tools. Help Desk Specialists provide remote support for clients and end-users by communicating with affected parties during problem management, both online and in person.
This position will be on-site, physically in the Wichita, KS Adams Brown Technology Specialists Office
FLSA Status: Non-exempt
Requirements
Major Duties and Responsibilities
- Provides remote desktop, laptop, server, and network problem management and support services to clients and end-users through phone, chat, email, and ticketing systems
- Identify, document, and prioritize service requests. Troubleshoot and resolve client technical issues and escalate when needed
- Facilitate the restoration of normal service operations while minimizing impact to the end-user
- Using the knowledge of software tools to perform day-to-day functions and troubleshooting
- Handle remote service tickets on a day-to-day basis
- 2+ years IT Help Desk experience, preferably with an MSP
- Client service oriented and positive participating team member
- Ability to maintain confidentiality of the company and client information
- Excellent written and verbal communication skills required
- Ability to document and follow established company procedures
- Understanding of hardware, software, security tools, and concepts
- Experience and knowledge of troubleshooting applications such as Microsoft 365, Adobe Acrobat, etc.
- Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
- Experience providing support via remote tools
- IT Glue experience preferred
- WatchGuard/Firewall experience preferred
- StorageCraft, Datto backups experience preferred
- Ability to work autonomously both swiftly and effectively
- Ability to organize and prioritize tasks
- Reliable transportation to and from work
Working Conditions
This position will be on-site, physically in the Wichita Adams Brown Technology Specialists Office.Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.
AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.
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