687 Itil jobs in the United States
ITIL Expert
20080 Washington, District Of Columbia
General Dynamics Information Technology
Posted today
Job Viewed
Job Description
**Req ID:** RQ
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** None
**Public Trust/Other Required:** None
**Job Family:** IT Infrastructure and Operations
**Skills:**
Business Processes,Information Technology Infrastructure Library (ITIL),IT Service Management (ITSM)
**Certifications:**
ITIL 4 Managing Professional (ITIL MP) | PeopleCert - PeopleCert
**Experience:**
10 + years of related experience
**Job Description:**
GDIT is seeking an experienced **ITIL Transformation SME** to lead the maturation and optimization of IT Service Management (ITSM) practices. The selected candidate will assess current ITIL v3-based processes, identify maturity gaps, and design a comprehensive roadmap for transitioning to ITIL v4 aligned with industry best practices. This role will be pivotal in driving process excellence, governance alignment, and service value realization across the IT organization.
EDUCATION AND EXPERIENCE:
Technical Training, Certification(s) or Degree and 10+ years of experience
+ Job Description
GDIT is seeking an experienced **ITIL Transformation SME** to lead the maturation and optimization of IT Service Management (ITSM) practices. The selected candidate will assess current ITIL v3-based processes, identify maturity gaps, and design a comprehensive roadmap for transitioning to ITIL v4 aligned with industry best practices. This role will be pivotal in driving process excellence, governance alignment, and service value realization across the IT organization.
**Key Responsibilities:**
+ **Assessment & Gap Analysis**
+ Conduct a comprehensive review of existing ITIL v3 processes across Service Strategy, Design, Transition, Operations, and CSI.
+ Perform an ITSM maturity assessment to identify process strengths, weaknesses, and areas for improvement.
+ Benchmark current practices against ITIL v4 frameworks and leading industry standards.
+ **Roadmap Development**
+ Develop a phased transformation roadmap for adopting ITIL v4 guiding principles, practices, and value stream models.
+ Define short-, mid-, and long-term initiatives for ITIL practice alignment, including cultural, procedural, and tooling adaptations.
+ Establish measurable KPIs and success metrics to track progress toward ITSM maturity goals.
+ **Process Optimization & Implementation**
+ Lead workshops with stakeholders to re-engineer or optimize processes such as Incident, Change, Problem, Configuration, and Service Request Management.
+ Recommend governance and organizational changes to align with ITIL v4's Service Value System (SVS) and Value Stream approach.
+ Support tool and workflow optimization within existing ITSM platforms (e.g., ServiceNow, BMC, Cherwell, Jira Service Management).
+ **Stakeholder Engagement & Training**
+ Collaborate with executive leadership, service owners, and process managers to ensure alignment with strategic business outcomes.
+ Develop and deliver training sessions and enablement plans to upskill teams on ITIL v4 principles and practices.
+ Act as a trusted advisor for continuous improvement and value co-creation initiatives.
**Required Qualifications:**
+ Minimum education: Bachelor's degree in Information Technology, Business Administration, or a related field. Preferred education: Master's degree.
+ **Minimum 10+ years of experience** in IT Service Management or IT Operations, including at least **5 years in ITIL transformation or consulting roles.**
+ **Certified ITIL Expert (v3)** and **ITIL 4 Managing Professional / Strategic Leader** certifications are strongly preferred.
+ Proven experience performing **ITSM maturity assessments** , **process reengineering** , and **transformation roadmap design** .
+ Strong understanding of **ITIL 4 practices** , including Governance, Service Value Chain, Continual Improvement, and Relationship Management.
+ Experience integrating ITIL best practices with **Agile, DevOps, and Lean IT frameworks** .
+ Demonstrated ability to influence and align cross-functional stakeholders at all organizational levels.
**Preferred Skills:**
+ Demonstrated Experience integrating **AI, AIOps or automation** in ITSM environments
+ Hands-on experience with ITSM platforms such as **ServiceNow, BMC Helix, Cherwell, or Jira Service Management** .
+ Prior consulting experience in **large-scale IT transformations** or **federal/government environments** .
+ Strong documentation and process mapping abilities (Visio, BPMN, or equivalent tools).
+ Knowledge of ISO 2000, COBIT, or related governance frameworks.
+ Excellent analytical, presentation, and communication skills.
+ Ability to prepare for and conduct meetings with decision makers, dispositioning agenda items succinctly and efficiently. Ability to lead decision makers through a consultative and diplomatic approach, driving to decisions and completing actions timely.
The likely salary range for this position is $144,500 - $195,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** None
**Public Trust/Other Required:** None
**Job Family:** IT Infrastructure and Operations
**Skills:**
Business Processes,Information Technology Infrastructure Library (ITIL),IT Service Management (ITSM)
**Certifications:**
ITIL 4 Managing Professional (ITIL MP) | PeopleCert - PeopleCert
**Experience:**
10 + years of related experience
**Job Description:**
GDIT is seeking an experienced **ITIL Transformation SME** to lead the maturation and optimization of IT Service Management (ITSM) practices. The selected candidate will assess current ITIL v3-based processes, identify maturity gaps, and design a comprehensive roadmap for transitioning to ITIL v4 aligned with industry best practices. This role will be pivotal in driving process excellence, governance alignment, and service value realization across the IT organization.
EDUCATION AND EXPERIENCE:
Technical Training, Certification(s) or Degree and 10+ years of experience
+ Job Description
GDIT is seeking an experienced **ITIL Transformation SME** to lead the maturation and optimization of IT Service Management (ITSM) practices. The selected candidate will assess current ITIL v3-based processes, identify maturity gaps, and design a comprehensive roadmap for transitioning to ITIL v4 aligned with industry best practices. This role will be pivotal in driving process excellence, governance alignment, and service value realization across the IT organization.
**Key Responsibilities:**
+ **Assessment & Gap Analysis**
+ Conduct a comprehensive review of existing ITIL v3 processes across Service Strategy, Design, Transition, Operations, and CSI.
+ Perform an ITSM maturity assessment to identify process strengths, weaknesses, and areas for improvement.
+ Benchmark current practices against ITIL v4 frameworks and leading industry standards.
+ **Roadmap Development**
+ Develop a phased transformation roadmap for adopting ITIL v4 guiding principles, practices, and value stream models.
+ Define short-, mid-, and long-term initiatives for ITIL practice alignment, including cultural, procedural, and tooling adaptations.
+ Establish measurable KPIs and success metrics to track progress toward ITSM maturity goals.
+ **Process Optimization & Implementation**
+ Lead workshops with stakeholders to re-engineer or optimize processes such as Incident, Change, Problem, Configuration, and Service Request Management.
+ Recommend governance and organizational changes to align with ITIL v4's Service Value System (SVS) and Value Stream approach.
+ Support tool and workflow optimization within existing ITSM platforms (e.g., ServiceNow, BMC, Cherwell, Jira Service Management).
+ **Stakeholder Engagement & Training**
+ Collaborate with executive leadership, service owners, and process managers to ensure alignment with strategic business outcomes.
+ Develop and deliver training sessions and enablement plans to upskill teams on ITIL v4 principles and practices.
+ Act as a trusted advisor for continuous improvement and value co-creation initiatives.
**Required Qualifications:**
+ Minimum education: Bachelor's degree in Information Technology, Business Administration, or a related field. Preferred education: Master's degree.
+ **Minimum 10+ years of experience** in IT Service Management or IT Operations, including at least **5 years in ITIL transformation or consulting roles.**
+ **Certified ITIL Expert (v3)** and **ITIL 4 Managing Professional / Strategic Leader** certifications are strongly preferred.
+ Proven experience performing **ITSM maturity assessments** , **process reengineering** , and **transformation roadmap design** .
+ Strong understanding of **ITIL 4 practices** , including Governance, Service Value Chain, Continual Improvement, and Relationship Management.
+ Experience integrating ITIL best practices with **Agile, DevOps, and Lean IT frameworks** .
+ Demonstrated ability to influence and align cross-functional stakeholders at all organizational levels.
**Preferred Skills:**
+ Demonstrated Experience integrating **AI, AIOps or automation** in ITSM environments
+ Hands-on experience with ITSM platforms such as **ServiceNow, BMC Helix, Cherwell, or Jira Service Management** .
+ Prior consulting experience in **large-scale IT transformations** or **federal/government environments** .
+ Strong documentation and process mapping abilities (Visio, BPMN, or equivalent tools).
+ Knowledge of ISO 2000, COBIT, or related governance frameworks.
+ Excellent analytical, presentation, and communication skills.
+ Ability to prepare for and conduct meetings with decision makers, dispositioning agenda items succinctly and efficiently. Ability to lead decision makers through a consultative and diplomatic approach, driving to decisions and completing actions timely.
The likely salary range for this position is $144,500 - $195,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans
View Now
0
Senior ServiceNow Business Analyst (ITIL)
78716 Austin, Texas
Resource Informatics Group
Posted 4 days ago
Job Viewed
Job Description
Role: Senior ServiceNow Business Analyst (ITIL)
Location: Austin, TX - Hybrid
Duration: Long term
Rates: Open
Experience required - 8 Years
Required Skills:
- Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices.
- Excellent problem-solving and critical thinking skills and a strong attention to detail.
- Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
- Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
- Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.
- 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
- ITIL 4 Foundation certification.
View Now
1
Lead Solutions Analyst - Tech Delivery/ITIL/ServiceNow
19893 Wilmington, Delaware
JPMorgan Chase
Posted 1 day ago
Job Viewed
Job Description
Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.
As a Lead Solutions Analyst - Tech Delivery/ITIL/ServiceNow in the Corporate Sector, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.
**Job responsibilities**
+ Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility
+ Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects
+ Lead complex technology projects and programs with far-reaching implications for clients, employees, and stakeholders.
+ Establish priorities, manage resources and budgets, and motivate cross-functional, matrixed teams.
+ Proactively address any issues or risks.
+ Oversee product releases with robust product and feature release capabilities.
+ Ensure product deployments and releases are delivered with end-to-end regard for the end user experience and the product/product line's overall strategy and objectives.
+ Work across teams, functions, and disciplines to ensure continual progress.
+ Ensure a product's ability to deliver value at scale across all phases of the product lifecycle.
+ Demonstrate strong people leadership skills.
+ Coach and develop high-performance teams to achieve their full potential.
**Required qualifications, capabilities, and skills**
+ 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
+ Strong technical fluency and writing capabilities.
+ Ability to understand the big-picture and how technology can help achieve business goals.
+ Proven experience in leading complex technology projects and programs.
+ Excellent resource and budget management skills.
+ Ability to motivate and lead cross-functional, matrixed teams.
+ Strong problem-solving skills and proactive risk management.
+ Strong people leadership skills and experience in coaching high-performance teams.
+ Proven experience with ServiceNow platform and its integration with existing systems
**Preferred qualifications, capabilities, and skills**
+ Technical fluency in applications, platforms, and products.
+ Excellent communication and documentation skills.
+ Strong leadership and project management abilities.
+ Ability to work collaboratively across teams and disciplines.
+ Effective coaching and team development skills.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
As a Lead Solutions Analyst - Tech Delivery/ITIL/ServiceNow in the Corporate Sector, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.
**Job responsibilities**
+ Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility
+ Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects
+ Lead complex technology projects and programs with far-reaching implications for clients, employees, and stakeholders.
+ Establish priorities, manage resources and budgets, and motivate cross-functional, matrixed teams.
+ Proactively address any issues or risks.
+ Oversee product releases with robust product and feature release capabilities.
+ Ensure product deployments and releases are delivered with end-to-end regard for the end user experience and the product/product line's overall strategy and objectives.
+ Work across teams, functions, and disciplines to ensure continual progress.
+ Ensure a product's ability to deliver value at scale across all phases of the product lifecycle.
+ Demonstrate strong people leadership skills.
+ Coach and develop high-performance teams to achieve their full potential.
**Required qualifications, capabilities, and skills**
+ 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
+ Strong technical fluency and writing capabilities.
+ Ability to understand the big-picture and how technology can help achieve business goals.
+ Proven experience in leading complex technology projects and programs.
+ Excellent resource and budget management skills.
+ Ability to motivate and lead cross-functional, matrixed teams.
+ Strong problem-solving skills and proactive risk management.
+ Strong people leadership skills and experience in coaching high-performance teams.
+ Proven experience with ServiceNow platform and its integration with existing systems
**Preferred qualifications, capabilities, and skills**
+ Technical fluency in applications, platforms, and products.
+ Excellent communication and documentation skills.
+ Strong leadership and project management abilities.
+ Ability to work collaboratively across teams and disciplines.
+ Effective coaching and team development skills.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
View Now
2
Lead Solutions Analyst - Tech Delivery/ITIL/ServiceNow
19801 Wilmington, Delaware
JPMorgan Chase Bank, N.A.
Posted 27 days ago
Job Viewed
Job Description
Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
As a Lead Solutions Analyst - Tech Delivery/ITIL/ServiceNow in the Corporate Sector, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.
Job responsibilities
- Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility
- Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects
- Lead complex technology projects and programs with far-reaching implications for clients, employees, and stakeholders.
- Establish priorities, manage resources and budgets, and motivate cross-functional, matrixed teams.
- Proactively address any issues or risks.
- Oversee product releases with robust product and feature release capabilities.
- Ensure product deployments and releases are delivered with end-to-end regard for the end user experience and the product/product line's overall strategy and objectives.
- Work across teams, functions, and disciplines to ensure continual progress.
- Ensure a product's ability to deliver value at scale across all phases of the product lifecycle.
- Demonstrate strong people leadership skills.
- Coach and develop high-performance teams to achieve their full potential.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
- Strong technical fluency and writing capabilities.
- Ability to understand the big-picture and how technology can help achieve business goals.
- Proven experience in leading complex technology projects and programs.
- Excellent resource and budget management skills.
- Ability to motivate and lead cross-functional, matrixed teams.
- Strong problem-solving skills and proactive risk management.
- Strong people leadership skills and experience in coaching high-performance teams.
- Proven experience with ServiceNow platform and its integration with existing systems
Preferred qualifications, capabilities, and skills
- Technical fluency in applications, platforms, and products.
- Excellent communication and documentation skills.
- Strong leadership and project management abilities.
- Ability to work collaboratively across teams and disciplines.
- Effective coaching and team development skills.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Apply Now
3
Principal Technical Program Manager - ITIL Release and Change
43201 Columbus, Ohio
JPMorgan Chase
Posted 16 days ago
Job Viewed
Job Description
Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.
As a Principal Technical Program Manager in Infrastructure Production Management, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.
**Job responsibilities**
+ Develop and implement strategic initiatives to transform existing functions into a future state that aligns with modern software delivery practices.
+ Serve as a strategic advisor to senior leadership, providing insights on best practices and emerging trends, while fostering a culture of collaboration, accountability, and excellence.
+ Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
+ Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
+ Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency
+ Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
**Required qualifications, capabilities, and skills**
+ 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
+ Exposure to AI/ML technologies, with the ability to leverage these tools to drive innovation and enhance decision-making processes.
+ Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
+ Proficient in managing ITIL change and release management processes and governance.
+ Experience with CI/CD pipelines and software deployment tools.
+ Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
+ Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
+ Lead and oversee release management and planned event management, ensuring seamless coordination across all product lines within Consumer and Community Banking, including software releases and activities such as resiliency tests, real estate events, and infrastructure upgrades
+ Develop and implement strategic initiatives to transform existing functions into a future state that aligns with modern software delivery practices
+ Collaborate with cross-functional teams to innovate, automate, and optimize processes; enhancing efficiency, and driving continuous improvement in software delivery and executing large scale technology events
**Preferred qualifications, capabilities, and skills**
+ ITIL knowledge, specifically Release and Change Management, experience in modern software deployment practices, strategic thinking
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
As a Principal Technical Program Manager in Infrastructure Production Management, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.
**Job responsibilities**
+ Develop and implement strategic initiatives to transform existing functions into a future state that aligns with modern software delivery practices.
+ Serve as a strategic advisor to senior leadership, providing insights on best practices and emerging trends, while fostering a culture of collaboration, accountability, and excellence.
+ Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
+ Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
+ Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency
+ Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
**Required qualifications, capabilities, and skills**
+ 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
+ Exposure to AI/ML technologies, with the ability to leverage these tools to drive innovation and enhance decision-making processes.
+ Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
+ Proficient in managing ITIL change and release management processes and governance.
+ Experience with CI/CD pipelines and software deployment tools.
+ Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
+ Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
+ Lead and oversee release management and planned event management, ensuring seamless coordination across all product lines within Consumer and Community Banking, including software releases and activities such as resiliency tests, real estate events, and infrastructure upgrades
+ Develop and implement strategic initiatives to transform existing functions into a future state that aligns with modern software delivery practices
+ Collaborate with cross-functional teams to innovate, automate, and optimize processes; enhancing efficiency, and driving continuous improvement in software delivery and executing large scale technology events
**Preferred qualifications, capabilities, and skills**
+ ITIL knowledge, specifically Release and Change Management, experience in modern software deployment practices, strategic thinking
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
View Now
4
Principal Technical Program Manager - ITIL Release and Change
43081 Westerville, Ohio
JPMorgan Chase Bank, N.A.
Posted 18 days ago
Job Viewed
Job Description
Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.
As a Principal Technical Program Manager in Infrastructure Production Management, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.
Job responsibilities
- Develop and implement strategic initiatives to transform existing functions into a future state that aligns with modern software delivery practices.
- Serve as a strategic advisor to senior leadership, providing insights on best practices and emerging trends, while fostering a culture of collaboration, accountability, and excellence.
- Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
- Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
- Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency
- Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
Required qualifications, capabilities, and skills
- 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
- Exposure to AI/ML technologies, with the ability to leverage these tools to drive innovation and enhance decision-making processes.
- Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
- Proficient in managing ITIL change and release management processes and governance.
- Experience with CI/CD pipelines and software deployment tools.
- Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
- Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
- Lead and oversee release management and planned event management, ensuring seamless coordination across all product lines within Consumer and Community Banking, including software releases and activities such as resiliency tests, real estate events, and infrastructure upgrades
- Develop and implement strategic initiatives to transform existing functions into a future state that aligns with modern software delivery practices
- Collaborate with cross-functional teams to innovate, automate, and optimize processes; enhancing efficiency, and driving continuous improvement in software delivery and executing large scale technology events
Preferred qualifications, capabilities, and skills
- ITIL knowledge, specifically Release and Change Management, experience in modern software deployment practices, strategic thinking
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Apply Now
5
IT Incident & Problem Management Analyst
70181 New Orleans, Louisiana
Entergy
Posted 1 day ago
Job Viewed
Job Description
**Work Place Flexibility:** Hybrid
**Legal Entity:** Entergy Services, LLC
***Relocation assistance and sponsorship is not provided. The preferred location is New Orleans, LA. Other locations within the service territory may be considered***
**Job Summary/Purpose:**
The Operational Governance and Execution department is seeking a highly motivated and analytically driven individual with experience in IT Problem Management, IT Incident Management and Human Performance analysis. The ideal candidate will be a process-oriented, data-driven individual with skills to analyze IT Incident tickets and provide meaningful reports identifying trends and patterns of System Incidents and can collaborate with Service Delivery teams in deploying permanent resolutions. The candidate would also be part of the IT Problem Review and Management processes to identify gaps in service delivery, including potential Human Performance weaknesses. This role requires strong analytical skills, a questioning attitude and a strong desire to continuously seen operational efficiency improvements being achieved. The role requires active communication with leadership and providing insights into IT operational health.
**Job Duties/Responsibilities**
+ Analyze IT incident and service request tickets for patterns and trends of issues across various IT Service Delivery areas.
+ Investigate recurring system and / or latent organizational deficiencies that could be leading to issues. Provide critical reviews of documented root cause analysis (RCA) to ensure valid and complete details are documented.
+ Prepare and present reports on incident trends, problem management insights, and system performance to IT leadership.
+ Collaborate with IT Service Delivery teams to seek permanent resolutions to recurring incidents and problems, thereby improving IT operational efficiencies.
+ Identify, track and report human performance errors contributing to unplanned incidents, providing recommendations for improvement.
+ Maintain documentation of problem resolutions, corrective actions, and lessons learned.
+ Utilize ITSM tools to track and manage incidents and problem tickets effectively.
+ Contribute to continuous improvement initiatives in IT service management.
**Minimum Requirements:**
+ Bachelor's degree in Computer Science, Information Technology, or a related field.
+ 2+ years of experience in IT problem and incident management.
+ Utility experience with Human Performance tools and controls preferred
**Minimum knowledge, skills, and abilities required of the position**
+ Bachelor's degree in Information Technology, Computer Science, or a related field.
+ Proven experience in IT problem and incident management.
+ Strong analytical skills with the ability to interpret and present complex data.
+ Experience in root cause analysis (RCA) and IT service management frameworks (e.g., ITIL).
+ Proficiency in using ITSM tools (e.g., ServiceNow, Jira, Remedy).
+ Excellent communication and presentation skills.
+ Strong attention to detail and problem-solving abilities.
+ Ability to work collaboratively across teams and with leadership.
**Any certificates, licenses, etc. required of the position**
Applicable certifications for Incident and Problem Management are a plus
#LI-TR1
#LI-HYBRID
**Primary Location:** Louisiana-New Orleans Louisiana : New Orleans
**Job Function** : Information Technology
**FLSA Status** : Professional
**Relocation Option:** No Relocation Offered
**Union description/code** : NON BARGAINING UNIT
**Number of Openings** : 1
**Req ID:**
**Travel Percentage** :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere ( to view the EEI page, or see statements below.
**EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
**Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ( ?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
**Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
**Equal Opportunity ( non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact to schedule a time to review the affirmative action plan during regular office hours.
**WORKING CONDITIONS:**
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
**Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
**Job Segment:** Computer Science, Manager, Inspector, Technology, Management, Quality
**Legal Entity:** Entergy Services, LLC
***Relocation assistance and sponsorship is not provided. The preferred location is New Orleans, LA. Other locations within the service territory may be considered***
**Job Summary/Purpose:**
The Operational Governance and Execution department is seeking a highly motivated and analytically driven individual with experience in IT Problem Management, IT Incident Management and Human Performance analysis. The ideal candidate will be a process-oriented, data-driven individual with skills to analyze IT Incident tickets and provide meaningful reports identifying trends and patterns of System Incidents and can collaborate with Service Delivery teams in deploying permanent resolutions. The candidate would also be part of the IT Problem Review and Management processes to identify gaps in service delivery, including potential Human Performance weaknesses. This role requires strong analytical skills, a questioning attitude and a strong desire to continuously seen operational efficiency improvements being achieved. The role requires active communication with leadership and providing insights into IT operational health.
**Job Duties/Responsibilities**
+ Analyze IT incident and service request tickets for patterns and trends of issues across various IT Service Delivery areas.
+ Investigate recurring system and / or latent organizational deficiencies that could be leading to issues. Provide critical reviews of documented root cause analysis (RCA) to ensure valid and complete details are documented.
+ Prepare and present reports on incident trends, problem management insights, and system performance to IT leadership.
+ Collaborate with IT Service Delivery teams to seek permanent resolutions to recurring incidents and problems, thereby improving IT operational efficiencies.
+ Identify, track and report human performance errors contributing to unplanned incidents, providing recommendations for improvement.
+ Maintain documentation of problem resolutions, corrective actions, and lessons learned.
+ Utilize ITSM tools to track and manage incidents and problem tickets effectively.
+ Contribute to continuous improvement initiatives in IT service management.
**Minimum Requirements:**
+ Bachelor's degree in Computer Science, Information Technology, or a related field.
+ 2+ years of experience in IT problem and incident management.
+ Utility experience with Human Performance tools and controls preferred
**Minimum knowledge, skills, and abilities required of the position**
+ Bachelor's degree in Information Technology, Computer Science, or a related field.
+ Proven experience in IT problem and incident management.
+ Strong analytical skills with the ability to interpret and present complex data.
+ Experience in root cause analysis (RCA) and IT service management frameworks (e.g., ITIL).
+ Proficiency in using ITSM tools (e.g., ServiceNow, Jira, Remedy).
+ Excellent communication and presentation skills.
+ Strong attention to detail and problem-solving abilities.
+ Ability to work collaboratively across teams and with leadership.
**Any certificates, licenses, etc. required of the position**
Applicable certifications for Incident and Problem Management are a plus
#LI-TR1
#LI-HYBRID
**Primary Location:** Louisiana-New Orleans Louisiana : New Orleans
**Job Function** : Information Technology
**FLSA Status** : Professional
**Relocation Option:** No Relocation Offered
**Union description/code** : NON BARGAINING UNIT
**Number of Openings** : 1
**Req ID:**
**Travel Percentage** :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere ( to view the EEI page, or see statements below.
**EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
**Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ( ?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
**Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
**Equal Opportunity ( non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact to schedule a time to review the affirmative action plan during regular office hours.
**WORKING CONDITIONS:**
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
**Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
**Job Segment:** Computer Science, Manager, Inspector, Technology, Management, Quality
View Now
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6
Technology Support II - Problem Management
75023 Plano, Texas
JPMorgan Chase Bank, N.A.
Posted 24 days ago
Job Viewed
Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support II and Problem Manager within Consumer and Community Bank's Technology team, you will be responsible for the management and oversight of enterprise Problem Management. You will work alongside the IT Operations organization to manage and investigate service-impacting problems across all systems, ensuring system uptime and reliability. You will prevent re-occurring issues through proactive reviews of problem records and tracing of action items.
Job Responsibilities:
- Capture and analyze IT service outages using a standard ITSM suite
- Logging and analysis of Problem tickets, ensuring that all relevant details are captured, and that Problem are a useful reference point for enhanced problem management.
- You will also have a keen interest in the infrastructure and applications that are owned and managed by the organization, using technical knowledge to leverage other teams' expertise where necessary.
- Chair and minute Problem management meetings
- Work with colleagues across Technology Operations and other departments within the organization to plan and develop long term solutions to business impacting events
- Produce reports in order to measure service and system reliability, and to milestone developments and improvements
- Be responsible for the journey problem tickets from start to finish
- Escalates to Manager of Problem Management when there is a lack of response from Level 3 Rotational SMEs or Level 3 technical teams in problem reviews.
- Coordinates with Technology Vendors, as required in resolving the Problem (in performing resolutions within their approved limits of technical permissions).
- Responsible for performing ticket closure activities (ensuring the Problem ticket is placed in a Status of Resolved or Closed at first eligibility and performs a QA of the ticket prior to closing to ensure conformance to the Standards of Use policy).
- Communication: Provides information concerning resolved Problem to the Business Continuity department for external reporting to Customers.
Required Qualifications, Capabilities, and Skills:
- 2+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
- In-depth in experience in operationally managing one or more of the following technical disciplines: Windows Server Admin, Unix/Linux Server Admin, Oracle Database Admin, MS SQL Database Admin, Network Admin (LAN / WAN / VPN), Oracle Weblogic Admin, Internet Information Server Admin (IIS), Apache Web Server Admin, F5 Load Balancing Admin or Enterprise Storage Administration.
- Proven experience Problem Management.
- Strong process orientation with solid attention-to-detail skills
- Ability to work in a complex, fast paced and rapidly changing business environment
- Excellent analytical and problem solving skills
- Proficiency with Microsoft Office tools (e.g. Visio, Outlook, Word, Excel and PowerPoint)
- Proficiency with ServiceNow
Preferred Qualifications, Capabilities, and Skills:
- Professional ITIL certifications (within last 18 months)
- Practical experience with public cloud.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Apply Now
7
Technology Support III - Thematic Problem Management
19893 Wilmington, Delaware
JPMorgan Chase
Posted 1 day ago
Job Viewed
Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Consumer and Community Banking, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
**Job responsibilities**
+ Proactively analyze incident trends and performance data to proactively identify potential issues, patterns, and recurring incidents before they cause service disruptions.
+ Own and run various Stability and Service Level Improvement programs for applications/services as well as other initiatives using an agile approach.
+ Drive continuous improvement initiatives and implement best practices in Problem Management.
+ Partner with business resources and develop actions to eliminate recurrence on "business-owned" incidents.
+ Creating and distributing problem management reports, highlighting trends, root causes, and implemented solutions.
+ Continuously track progress to ensure deliverables within prescribed timelines until full problem closure.
+ Understanding of observability and monitoring tools and techniques.
**Required qualifications, capabilities, and skills**
+ 3+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
+ Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework.
+ Experience managing Root Cause Analysis (RCA) in a system of record such as ServiceNow.
+ Proficient in pattern recognition and data correlation, with strong analytical and problem-solving skills.
+ Advanced Excel knowledge with the ability to dissect large data files, utilizing formulas, minor scripting, and filtering.
+ Ability to navigate, interface, and work with multiple teams across regional boundaries and communication channels, demonstrating command and control.
+ Ability to influence and lead technical conversations with various application support groups, including technical leaders, IT professionals, developers, and architects.
+ Cross-technology background in disciplines such as Cloud Engineering, Networking, Site Reliability Engineering, or Technology Support.
+ Excellent communication, technical writing, presentation, and relationship management skills.
+ Experience in managing high-pressure situations and making decisions quickly to minimize impact on business operations.
+ Ability to foster a culture of learning and collaboration, working effectively in a diverse and inclusive environment.
**Preferred qualifications, capabilities, and skills**
+ Working knowledge on dashboard reporting using Tableau, PowerBI, Qlik, and other similar tools.
+ ITIL Foundation certification.
+ Practical knowledge of engineering principles, design patterns, failure mode-effects analysis.
+ Practical experience with public cloud.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
As a Technology Support III team member in Consumer and Community Banking, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
**Job responsibilities**
+ Proactively analyze incident trends and performance data to proactively identify potential issues, patterns, and recurring incidents before they cause service disruptions.
+ Own and run various Stability and Service Level Improvement programs for applications/services as well as other initiatives using an agile approach.
+ Drive continuous improvement initiatives and implement best practices in Problem Management.
+ Partner with business resources and develop actions to eliminate recurrence on "business-owned" incidents.
+ Creating and distributing problem management reports, highlighting trends, root causes, and implemented solutions.
+ Continuously track progress to ensure deliverables within prescribed timelines until full problem closure.
+ Understanding of observability and monitoring tools and techniques.
**Required qualifications, capabilities, and skills**
+ 3+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
+ Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework.
+ Experience managing Root Cause Analysis (RCA) in a system of record such as ServiceNow.
+ Proficient in pattern recognition and data correlation, with strong analytical and problem-solving skills.
+ Advanced Excel knowledge with the ability to dissect large data files, utilizing formulas, minor scripting, and filtering.
+ Ability to navigate, interface, and work with multiple teams across regional boundaries and communication channels, demonstrating command and control.
+ Ability to influence and lead technical conversations with various application support groups, including technical leaders, IT professionals, developers, and architects.
+ Cross-technology background in disciplines such as Cloud Engineering, Networking, Site Reliability Engineering, or Technology Support.
+ Excellent communication, technical writing, presentation, and relationship management skills.
+ Experience in managing high-pressure situations and making decisions quickly to minimize impact on business operations.
+ Ability to foster a culture of learning and collaboration, working effectively in a diverse and inclusive environment.
**Preferred qualifications, capabilities, and skills**
+ Working knowledge on dashboard reporting using Tableau, PowerBI, Qlik, and other similar tools.
+ ITIL Foundation certification.
+ Practical knowledge of engineering principles, design patterns, failure mode-effects analysis.
+ Practical experience with public cloud.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
View Now
8
Network Problem Management Quality Assurance Lead
20167 Sterling, Virginia
CACI International
Posted 16 days ago
Job Viewed
Job Description
Network Problem Management Quality Assurance Lead
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
**The Opportunity** : We are seeking an experienced ITIL Network Problem Management Quality Assurance Lead to ensure the effectiveness and efficiency of our network problem management processes. The successful candidate will be responsible for implementing quality assurance measures, conducting audits, and driving continuous improvement in alignment with ITIL best practices.
**Responsibilities:**
+ Lead the development and implementation of ITIL-based problem management strategies and processes for network operations
+ Oversee regular audits of the problem management system to ensure compliance to customer policies, directives and governance and identify areas for improvement
+ Develop and implement quality assurance processes for network problem management
+ Analyze problem management metrics and KPIs to identify areas for improvement
+ Ensure proper documentation and categorization of network problems
+ Collaborate with network engineering teams to conduct root cause analysis, implement preventive measures, and reduce recurring issues
+ Develop and maintain quality standards for problem management processes
+ Provide training and guidance on ITIL problem management best practices
+ Create and present reports on problem management performance to stakeholders
+ Drive continuous improvement initiatives within the problem management function
+ Lead a team of problem management analysts, providing guidance, mentorship, and performance evaluations
+ Coordinate with other ITSM process owners to integrate problem management with incident, problem, and change management processes.
+ Drive continuous improvement initiatives
+ Report on problem management performance to senior management and stakeholders
+ Develop and deliver training programs on ITIL problem management best practices
**Qualifications:**
+ Bachelor's degree in Computer Science, Information Technology, or related field
+ 10+ years of experience in network operations, quality assurance, or related roles
+ TS/SCI with Poly required
+ Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy)
+ ITIL certification in Problem Management
+ Strong knowledge of network technologies and protocols
+ Experience with quality assurance methodologies and auditing processes
+ Excellent analytical and problem-solving skills
+ Strong leadership and team collaboration abilities
+ Outstanding communication and reporting skills
+ Proficiency in ITSM tools and data analysis software
_Desired:_
+ Knowledge of other IT frameworks like COBIT or ISO/IEC 2000
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$120,800 - $265,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
**The Opportunity** : We are seeking an experienced ITIL Network Problem Management Quality Assurance Lead to ensure the effectiveness and efficiency of our network problem management processes. The successful candidate will be responsible for implementing quality assurance measures, conducting audits, and driving continuous improvement in alignment with ITIL best practices.
**Responsibilities:**
+ Lead the development and implementation of ITIL-based problem management strategies and processes for network operations
+ Oversee regular audits of the problem management system to ensure compliance to customer policies, directives and governance and identify areas for improvement
+ Develop and implement quality assurance processes for network problem management
+ Analyze problem management metrics and KPIs to identify areas for improvement
+ Ensure proper documentation and categorization of network problems
+ Collaborate with network engineering teams to conduct root cause analysis, implement preventive measures, and reduce recurring issues
+ Develop and maintain quality standards for problem management processes
+ Provide training and guidance on ITIL problem management best practices
+ Create and present reports on problem management performance to stakeholders
+ Drive continuous improvement initiatives within the problem management function
+ Lead a team of problem management analysts, providing guidance, mentorship, and performance evaluations
+ Coordinate with other ITSM process owners to integrate problem management with incident, problem, and change management processes.
+ Drive continuous improvement initiatives
+ Report on problem management performance to senior management and stakeholders
+ Develop and deliver training programs on ITIL problem management best practices
**Qualifications:**
+ Bachelor's degree in Computer Science, Information Technology, or related field
+ 10+ years of experience in network operations, quality assurance, or related roles
+ TS/SCI with Poly required
+ Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy)
+ ITIL certification in Problem Management
+ Strong knowledge of network technologies and protocols
+ Experience with quality assurance methodologies and auditing processes
+ Excellent analytical and problem-solving skills
+ Strong leadership and team collaboration abilities
+ Outstanding communication and reporting skills
+ Proficiency in ITSM tools and data analysis software
_Desired:_
+ Knowledge of other IT frameworks like COBIT or ISO/IEC 2000
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$120,800 - $265,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
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