2,623 Itil Frameworks jobs in the United States
Service Delivery Technician
Posted today
Job Viewed
Job Description
100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Comp: $22-$28 per hour
Who We Are:
We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since . At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
Position Impact:
The Service Delivery Technician – Site Surveys is responsible for conducting detailed site assessments at business and residential Multi-Dwelling Units (MDUs) to support the successful planning and execution of service installations, infrastructure deployments, and network upgrades. This position plays a key role in gathering accurate, site-specific data required by engineering, construction, and service delivery teams. The technician works in a variety of environments, including commercial buildings, apartment complexes, and mixed-use developments. The role requires strong attention to detail, technical knowledge of network infrastructure, and effective communication with property contacts and internal stakeholders.
Requirements
Qualifications and Experience:
- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- High School Diploma or GED or equivalent combination of education and experience is preferred
- A valid driver's license, subject to successful verification through a DMV check, is mandatory
- 1–3 years of experience in field service, site surveying, or telecommunications infrastructure
- Familiarity with Multi-Dwelling Unit (MDU) environments and the distinct considerations for both business and residential installations
- Solid understanding of structured cabling, fiber optic systems, power distribution, and network equipment
- Proficient in the use of digital survey tools, mobile applications, and documentation platforms
- Strong organizational and communication skills, with the ability to interface effectively with internal teams and external property contacts
- Ability to work independently with minimal supervision and manage time effectively across multiple job sites
- Comfortable working in outdoor environments, confined spaces, and at heights, as required
- Willingness and ability to travel to various work sites, including overnight stays, and to work overtime, weekends, holidays, or off-hours as necessary
- Experience with CAD, GIS, or mapping software is preferred
- Working knowledge of local building codes and permitting processes
- OSHA or other relevant safety certifications strongly preferred
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Bilingual communication skills are considered a plus, particularly when serving diverse communities
Skills:
- Proficient use of MS Office applications including Teams, Word, Excel, and Salesforce
- Functional use of common office equipment, computers, and office software
- Ability to distinguish colors and audible tones
Essential Duties and Responsibilities:
Site Survey and Pre-Installation Assessment:
- Conduct detailed on-site surveys at MDU properties, including business and residential buildings, to evaluate service feasibility
- Assess site conditions such as building layouts, access to units, riser locations, existing conduits, and potential network entry points
- Determine availability and suitability of power sources and structural pathways for equipment installation
- Identify and report any physical, logistical, or regulatory constraints that may affect deployment or scheduling
- Capture high-quality documentation including photographs, floor plans, as-built sketches, and field notes
- Upload site data into internal project tracking systems or design platforms for use by engineering and project management teams
Stakeholder Coordination:
- Schedule and coordinate site access with property owners, managers, facilities staff, and tenants as necessary
- Communicate professionally to explain the purpose of the survey and gather any site-specific requirements or restrictions
- Assist with obtaining access permissions, lockbox codes, or gate credentials to support future installation or construction efforts
Fiber Installation and Service Readiness:
- Assist with or conduct the installation of fiber optic cable, conduit pathways, handholes, and termination enclosures at or near the surveyed site
- Route fiber from outside plant infrastructure into customer premises, following best practices for building penetration and protection
- Perform fiber splicing, termination, and light source testing to ensure signal integrity and compliance with quality standards
- Conduct basic installation tasks in alignment with service readiness such as wall-mounting equipment or prepping distribution points
- Support initial troubleshooting and diagnostic tasks as needed following service turn-up or if discrepancies are found post-survey
Tools, Equipment, and Documentation Management:
- Maintain inventory of tools, digital survey devices, PPE, and other field gear in good working condition
- Use mobile applications, CAD tools, GIS mapping, Salesforce or internal platforms for documenting and uploading field data
- Ensure survey findings are clearly and accurately reflected in records used for planning, permitting, or billing
- Adhere to company documentation protocols, including version control, naming conventions, and secure data storage
Project and Operational Support:
- Provide input to engineering, construction, and service delivery teams to improve planning accuracy and installation efficiency
- Collaborate with internal departments on timelines, materials, and scheduling for upcoming installations
- Support special projects, process audits, or initiatives related to MDU infrastructure expansion or operational performance
- Provide field-based insights to support continuous improvement in survey practices and service workflows
Vehicle Maintenance and Travel:
- Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
- Maintains a clean driving record as defined by the current fleet insurance underwriter
- Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job
- May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
Safety Awareness and Compliance:
- Adheres to OSHA, company, and site-specific safety protocols during all fieldwork, ensuring a secure and compliant work environment
- Maintains situational awareness by identifying and avoiding common job-site hazards such as uneven terrain, confined spaces, electrical systems, loose pets, children, and other environmental risks
- Uses appropriate personal protective equipment (PPE) and follows safety protocols in high-risk situations (e.g., working at heights or near energized systems)
- Completes all required safety documentation, including pre-job safety planning tools, and participates in safety briefings, tailgate meetings, and refresher trainings
- Observes, reports, and documents safety concerns, incidents, or near-misses; participates in investigations when needed
- Responds appropriately to safety warning cues and devices such as alarms, odors, and hazard labels
- Stays up to date with safety standards and industry best practices related to fiber optic systems and field operations
Additional duties as required.
Benefits
Why Join Our Team:
- Join a tight-knit crew—no faceless corporation vibes here
- Growth potential: promotions and new challenges are part of our DNA
- Competitive base salary
- Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
- Free fiber internet service for all employees living in our service area
- A culture built on integrity, mutual respect, and a shared purpose
Call to Action:
Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
Service Delivery Technician
Posted today
Job Viewed
Job Description
100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Comp: $22-$28 per hour
Who We Are:
We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since . At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
Position Impact:
The Service Delivery Technician – Site Surveys is responsible for conducting detailed site assessments at business and residential Multi-Dwelling Units (MDUs) to support the successful planning and execution of service installations, infrastructure deployments, and network upgrades. This position plays a key role in gathering accurate, site-specific data required by engineering, construction, and service delivery teams. The technician works in a variety of environments, including commercial buildings, apartment complexes, and mixed-use developments. The role requires strong attention to detail, technical knowledge of network infrastructure, and effective communication with property contacts and internal stakeholders.
Requirements
Qualifications and Experience:
- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- High School Diploma or GED or equivalent combination of education and experience is preferred
- A valid driver's license, subject to successful verification through a DMV check, is mandatory
- 1–3 years of experience in field service, site surveying, or telecommunications infrastructure
- Familiarity with Multi-Dwelling Unit (MDU) environments and the distinct considerations for both business and residential installations
- Solid understanding of structured cabling, fiber optic systems, power distribution, and network equipment
- Proficient in the use of digital survey tools, mobile applications, and documentation platforms
- Strong organizational and communication skills, with the ability to interface effectively with internal teams and external property contacts
- Ability to work independently with minimal supervision and manage time effectively across multiple job sites
- Comfortable working in outdoor environments, confined spaces, and at heights, as required
- Willingness and ability to travel to various work sites, including overnight stays, and to work overtime, weekends, holidays, or off-hours as necessary
- Experience with CAD, GIS, or mapping software is preferred
- Working knowledge of local building codes and permitting processes
- OSHA or other relevant safety certifications strongly preferred
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Bilingual communication skills are considered a plus, particularly when serving diverse communities
Skills:
- Proficient use of MS Office applications including Teams, Word, Excel, and Salesforce
- Functional use of common office equipment, computers, and office software
- Ability to distinguish colors and audible tones
Essential Duties and Responsibilities:
Site Survey and Pre-Installation Assessment:
- Conduct detailed on-site surveys at MDU properties, including business and residential buildings, to evaluate service feasibility
- Assess site conditions such as building layouts, access to units, riser locations, existing conduits, and potential network entry points
- Determine availability and suitability of power sources and structural pathways for equipment installation
- Identify and report any physical, logistical, or regulatory constraints that may affect deployment or scheduling
- Capture high-quality documentation including photographs, floor plans, as-built sketches, and field notes
- Upload site data into internal project tracking systems or design platforms for use by engineering and project management teams
Stakeholder Coordination:
- Schedule and coordinate site access with property owners, managers, facilities staff, and tenants as necessary
- Communicate professionally to explain the purpose of the survey and gather any site-specific requirements or restrictions
- Assist with obtaining access permissions, lockbox codes, or gate credentials to support future installation or construction efforts
Fiber Installation and Service Readiness:
- Assist with or conduct the installation of fiber optic cable, conduit pathways, handholes, and termination enclosures at or near the surveyed site
- Route fiber from outside plant infrastructure into customer premises, following best practices for building penetration and protection
- Perform fiber splicing, termination, and light source testing to ensure signal integrity and compliance with quality standards
- Conduct basic installation tasks in alignment with service readiness such as wall-mounting equipment or prepping distribution points
- Support initial troubleshooting and diagnostic tasks as needed following service turn-up or if discrepancies are found post-survey
Tools, Equipment, and Documentation Management:
- Maintain inventory of tools, digital survey devices, PPE, and other field gear in good working condition
- Use mobile applications, CAD tools, GIS mapping, Salesforce or internal platforms for documenting and uploading field data
- Ensure survey findings are clearly and accurately reflected in records used for planning, permitting, or billing
- Adhere to company documentation protocols, including version control, naming conventions, and secure data storage
Project and Operational Support:
- Provide input to engineering, construction, and service delivery teams to improve planning accuracy and installation efficiency
- Collaborate with internal departments on timelines, materials, and scheduling for upcoming installations
- Support special projects, process audits, or initiatives related to MDU infrastructure expansion or operational performance
- Provide field-based insights to support continuous improvement in survey practices and service workflows
Vehicle Maintenance and Travel:
- Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
- Maintains a clean driving record as defined by the current fleet insurance underwriter
- Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job
- May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
Safety Awareness and Compliance:
- Adheres to OSHA, company, and site-specific safety protocols during all fieldwork, ensuring a secure and compliant work environment
- Maintains situational awareness by identifying and avoiding common job-site hazards such as uneven terrain, confined spaces, electrical systems, loose pets, children, and other environmental risks
- Uses appropriate personal protective equipment (PPE) and follows safety protocols in high-risk situations (e.g., working at heights or near energized systems)
- Completes all required safety documentation, including pre-job safety planning tools, and participates in safety briefings, tailgate meetings, and refresher trainings
- Observes, reports, and documents safety concerns, incidents, or near-misses; participates in investigations when needed
- Responds appropriately to safety warning cues and devices such as alarms, odors, and hazard labels
- Stays up to date with safety standards and industry best practices related to fiber optic systems and field operations
Additional duties as required.
Benefits
Why Join Our Team:
- Join a tight-knit crew—no faceless corporation vibes here
- Growth potential: promotions and new challenges are part of our DNA
- Competitive base salary
- Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
- Free fiber internet service for all employees living in our service area
- A culture built on integrity, mutual respect, and a shared purpose
Call to Action:
Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
Service Delivery Driver
Posted 3 days ago
Job Viewed
Job Description
Overview:
Primo Brands is a leading branded beverage company in North America with a commitment to promoting healthy hydration. We proudly offer an extensive and iconic portfolio of sustainably sourced and conveniently packaged beverages distributed across more than 150,000 retail outlets.
If you are currently an associate of Primo Brands, please apply via myADP.
Location: Bow, NH
Compensation: $56,160 / year (NON CDL), $61,160 (CDL)
Schedule: Monday to Friday, 6:00 AM start until workload completion
Responsibilities:
Operate a commercial vehicle safely and perform all duties in a safe manner, including thorough vehicle inspections.
Efficiently manage a customer base on an established route with an average of 50+ stops per day.
Utilize a handheld application to key transactions and manage customer data effectively.
Manage inventory and coordinate daily route activities for optimal efficiency.
Complete service calls and resolve customer issues while fostering positive relationships with our customers.
Protect company assets, including the collection of equipment and payments from customers.
Identify opportunities to acquire new long-term customers and promote our products to support route growth.
Qualifications:
Must be at least 21 years of age.
Ability to adhere to the Primo Water Motor Vehicle Policy.
Must meet ongoing federal DOT physical requirements and testing.
Basic computer and data entry skills, along with basic math abilities.
Customer service and some sales experience preferred.
Must be able to safely lift bottles and equipment weighing up to 60 lbs.
Ability to climb stairs as required.
Some travel may be required based on company needs.
At Primo Brands, our portfolio includes billion-dollar brands like Poland Spring® and Pure Life®, premium brands such as Saratoga® and Mountain Valley®, and regional leaders like Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®. We also offer a variety of purified and flavored brands, including Primo Water® and Splash®. Our direct-to-consumer services create connectivity through ongoing water purchases. With over 11,000 associates, we focus on providing quality hydration to consumers while supporting sustainable practices in our packaging and water resources.
Primo Brands is an Equal Opportunity and Affirmative Action employer, committed to creating a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other legally protected characteristics. We consider qualified applicants with criminal histories in accordance with applicable laws.
Service Delivery Specialist
Posted 4 days ago
Job Viewed
Job Description
At Check, we make paying people simple. In doing that, we're not just building our own business- we're building payroll businesses together with every one of our partners. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. Check out the full story | Tune in.
Check is far more than just API infrastructure. We're a springboard for building and scaling payroll businesses.
Our Team
Payroll is broken. Come fix it alongside a team that's as passionate as you are! At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission.
Join us if you're ready to roll up your sleeves and redefine payroll. Let's simplify the complex, make a real impact, and create a better future for businesses of every size.
The Work
Our Operations team is scaling fast to meet the growing needs of our partners and product. As a Service Delivery Specialist , you'll be essential to how we run at the problem, protect partner trust, and deliver exceptional service at scale. You'll work across Operations, Engineering, Product, and Support to stabilize high-impact workflows, resolve complex issues across payroll, tax, compliance, and money movement, and shape how we deliver service as we grow.
If you're energized by solving messy problems, thinking big while working small, and turning complexity into clarity, this is your role.
In this role, you will:
- Jump in quickly to triage and resolve complex partner escalations across payroll, tax, compliance, and money movement, bringing clarity to ambiguity and acting as a trusted subject matter expert.
- Monitor partner Slack channels and respond with urgency, ownership, and a bias for clarity and resolution.
- Step in to directly support early-stage (quickstart) partners, enabling the broader team to stay focused on our highest-impact relationships.
- Dig into trends across escalations to uncover root causes, connect the dots, and recommend high-leverage improvements across product, process, and service delivery.
- Drive visibility and accountability by surfacing key themes, metrics, and risks to leadership, turning signals from the field into actionable priorities that reduce partner friction and improve how we operate.
- Partner cross-functionally with Ops, Product, and Engineering to close loops on edge cases, streamline workflows, and simplify for scale.
- Take ownership of internal and partner-facing documentation, ensuring materials stay up to date, easy to follow, and aligned with evolving processes and regulations.
Many backgrounds could fit this role, but ideal candidates will have some or all of the following:
- 5+ years in operations, service delivery, customer success, or support, ideally in fintech, compliance, or payroll.
- Direct experience with tax, compliance, or payroll operations, especially in partner-facing or high-volume environments.
- Proven ability to operate with urgency and ownership in high-complexity, fast-moving environments.
- Strategic problem-solver who's equally comfortable rolling up their sleeves and stepping back to improve the system.
- Strong communicator across technical and non-technical audiences, especially in ambiguous or high-pressure moments.
- Passion for improving systems at the root and delivering high-quality, reliable service.
- Experience using structured data to identify trends and drive improvements.
- Familiarity with tools like Slack, ChatGPT, Notion, and Zendesk.
Travel and Office Policy
The Check team is distributed across the US, and we have offices in New York City and San Francisco. While we embrace remote work, we believe time together in person is where we do our best work. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons a couple of times a year! We expect all employees to attend our annual 3-day company retreat in the fall.
For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays, and the team hosts regular happy hours, game nights, etc.
What we offer:
For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work. We also provide stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work, 9 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses.
The actual annual salary for this role depends on each candidate's experience, qualifications, and location of work. Most new hires are placed near the midpoint of this range to ensure fairness with our existing team's compensation.
- The expected range in San Francisco, NYC, LA, and Seattle is between $80,000 and 198,000.
- The expected range for all other locations is between 153,000 and 168,300.
We accept applications on an ongoing basis with no specified deadline.
Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity.
Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.
Service Delivery Technician
Posted 4 days ago
Job Viewed
Job Description
Overview
Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment.
Responsibilities
- Resolve request/issues in person and remotely via phone support, IM, or email
- Monitor and maintain service queue based on established service level agreements
- Remain current on technical problems and resolutions within the hardware industry as they relate to our environment
- Assist with testing and evaluating various software applications in support of future deployments
- Troubleshoot and repair desktop technologies, printers, and handheld devices
- Assist with departmental moves, adds, and changes
- Assist with maintaining up-to-date documentation within service desk knowledge base
- Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software
Requirements
- 2+ years of relevant experience
- Experience with helpdesk and/or end user support
- Excellent communication and customer service skills
- Ability to troubleshoot and recommend solutions
- Ability to work effectively in a fast-paced team environment as well as independently
- Desktop/Laptop hardware and software support
- Ability to lift up to 50 pounds
- Team player
- High school diploma or equivalent
Recommended Qualifications
- Bachelor's degree preferred
- Experience with Exchange, VPN, Active Directory, and Office Products
- A+ or similar certification
#LI-Onsite
#LI-TM1
Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is $19—$31 USDThe Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Service Delivery Representative
Posted 1 day ago
Job Viewed
Job Description
One of Insight Global's top employers within the financial services industry is looking for a service delivery representative to sit hybrid in Norfolk, VA. Job duties include supporting the risk compliance group and will examine, assess, and combine data to provide information for their clients. They will provide administrative procedures and oversee all client's payrolls, working alongside banks. They pay rate is $20/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Plusses:
- Bachelor's Degree
- Background within finance / accounting / banking
Must-Haves:
- 1+ years of experience within call center
- Outgoing personality
Service Delivery Manager
Posted today
Job Viewed
Job Description
+ **Department:** Market Technology
+ **Schedule:** Monday-Friday, 8 hour shift
+ **Location:** Pensacola, Florida
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
Manage the delivery of services against agreed upon performance metrics and oversee the execution of governance responsibilities.
+ Own the business relationship with key stakeholders in the local health system.
+ Addresses identified issues escalated by governance teams and refers issues to appropriate leaders and managed partners for resolution.
+ Provide guidance to business and legal teams with contract changes, negotiations and terminations.
+ Ensures vendors' contractual compliance by tracking and managing performance against Service Level Agreements (SLAs) and other contract terms.
+ Collaborate with managed service providers and vendors to ensure business needs and budget are met in the ministry.
+ Assist managed service partners with training, directing, development and evaluation of staff.
+ Collaborate on needs analysis for customer service, upgrades or changes to systems.
+ Recommend cost-effective hardware/software solutions.
+ Manage multiple projects, often through subordinate project managers or coordinators.
+ Ensure resources and organization structure are in place and operating effectively; and anticipate conflicting needs and proactively resolve them.
+ Direct, develop, and present to management various analyses that include organization, systems, feasibility and cost/benefit studies, implementation plans.
+ Exercise judgment and influence on key technical decisions, standards, policies, environment selection, architecture, data flows and technical solutions.
+ Assist in the development of plans for installations, conversions and upgrades to ensure minimal impact on end users while providing required outcomes.
**Requirements**
Education:
+ High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
+ 3 years of leadership or management experience preferred.
**Additional Preferences**
+ Technical background.
+ Experience with ServiceNow.
+ Infrastructure and/or healthcare technology.
+ Leadership experience.
+ Relationship building skills.
+ Experience working with Managed Service Providers.
+ Experience facilitating technical calls to drive resolution
**Why Join Our Team**
When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (
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Service Delivery Manager
Posted 1 day ago
Job Viewed
Job Description
Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
**Why work for Clean Harbors?**
+ Health and Safety is our #1 priority and we live it 3-6-5!
+ Focus on maintaining sustainability and cleaning the Earth
+ Recruiting Pay range $75K-$85K
+ Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
+ Own part of the company with our Employee Stock Purchase Plan
+ Opportunities for growth and development for all the stages of your career
+ Company paid training and tuition reimbursement
+ Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
+ Train, develop, and manage sales and service route drivers
+ Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
+ Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
+ Fulfill duties of route driver when s/he is absent
+ Provide field coaching and sales training to route drivers
+ Meet with customers periodically to discuss needs
+ Increase sales portfolio by identifying opportunities
+ Schedule services to prevent and resolve route issues and complaints
+ Ensure completion and organization of all mandated paperwork and files.
+ Follow all local, state (provincial) and federal compliance regulations and rules
+ Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
+ Safely observe all corporate operating guidelines and procedures
+ Observe all company environmental health and safety operating guidelines
+ Perform other duties as assigned
+ Class B CDL
+ Obtain Hazmat and Tanker endorsements within 90 days of employment
+ Leadership experience
+ Intermediate computer skills
+ Excellent customer service skills
+ Excellent organization and attention to detail
+ Perform physical functions per job requirements
+ Successfully complete a background check, drug test, and physical, by position
**Preferred Qualifications:**
+ Previous route driver experience
+ Previous dispatch/logistics experience
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or .
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
*SK
Service Delivery Manager
Posted 1 day ago
Job Viewed
Job Description
Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
**Why work for Clean Harbors?**
+ Health and Safety is our #1 priority and we live it 3-6-5!
+ Focus on maintaining sustainability and cleaning the Earth
+ Recruiting Pay range $75K-$85K
+ Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
+ Own part of the company with our Employee Stock Purchase Plan
+ Opportunities for growth and development for all the stages of your career
+ Company paid training and tuition reimbursement
+ Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
+ Train, develop, and manage sales and service route drivers
+ Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
+ Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
+ Fulfill duties of route driver when s/he is absent
+ Provide field coaching and sales training to route drivers
+ Meet with customers periodically to discuss needs
+ Increase sales portfolio by identifying opportunities
+ Schedule services to prevent and resolve route issues and complaints
+ Ensure completion and organization of all mandated paperwork and files.
+ Follow all local, state (provincial) and federal compliance regulations and rules
+ Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
+ Safely observe all corporate operating guidelines and procedures
+ Observe all company environmental health and safety operating guidelines
+ Perform other duties as assigned
+ Class B CDL
+ Obtain Hazmat and Tanker endorsements within 90 days of employment
+ Leadership experience
+ Intermediate computer skills
+ Excellent customer service skills
+ Excellent organization and attention to detail
+ Perform physical functions per job requirements
+ Successfully complete a background check, drug test, and physical, by position
**Preferred Qualifications:**
+ Previous route driver experience
+ Previous dispatch/logistics experience
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or .
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
*SK
Service Delivery Manager
Posted 1 day ago
Job Viewed
Job Description
Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
**Why work for Clean Harbors?**
+ Health and Safety is our #1 priority and we live it 3-6-5!
+ Focus on maintaining sustainability and cleaning the Earth
+ Recruiting Pay range $69K-$85K
+ Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
+ Own part of the company with our Employee Stock Purchase Plan
+ Opportunities for growth and development for all the stages of your career
+ Company paid training and tuition reimbursement
+ Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
+ Train, develop, and manage sales and service route drivers
+ Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
+ Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
+ Fulfill duties of route driver when s/he is absent
+ Provide field coaching and sales training to route drivers
+ Meet with customers periodically to discuss needs
+ Increase sales portfolio by identifying opportunities
+ Schedule services to prevent and resolve route issues and complaints
+ Ensure completion and organization of all mandated paperwork and files.
+ Follow all local, state (provincial) and federal compliance regulations and rules
+ Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
+ Safely observe all corporate operating guidelines and procedures
+ Observe all company environmental health and safety operating guidelines
+ Perform other duties as assigned
+ Class B CDL
+ Obtain Hazmat and Tanker endorsements within 90 days of employment
+ Leadership experience
+ Intermediate computer skills
+ Excellent customer service skills
+ Excellent organization and attention to detail
+ Perform physical functions per job requirements
+ Successfully complete a background check, drug test, and physical, by position
**Preferred Qualifications:**
+ Previous route driver experience
+ Previous dispatch/logistics experience
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or .
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
*SK