76,790 Ivr Developer jobs in the United States

• Development of Interactive Voice Response (IVR) applications, specifically with the Concentrix platform
• Intervoice Development Studio Interaction Composer
  • Experience with ECMAScript, relatable JavaScript experience
  • Understanding of telephony systems and integration with other contact center products
  • C#/vb.net proficiency preferred for ancillary applications
• Code/build application solutions from specifications provided by Requirements Analysts and Application Integration Architect.
• Develop and execute unit tests and functional test coverage for assigned coding changes to ensure code quality.
• Perform testing of application software modifications utilizing various programming platforms and productivity tools and review results for accuracy.
• Perform coding and testing in multiple systems and/or processes.
• Follow processes and procedures to ensure the quality of technical solutions.
• Lead and/or provide assistance with presentations in code reviews.
• Participate in broader technical reviews used to detect defects in requirements, design, code, test cases, or other project artifacts.
• Perform documentation of all code changes.
• Support Senior Developers in compiling detailed activity task management including recording work effort and providing estimates of time to complete tasks.
• Support Senior Developers in the design and development of proof of concept and prototype application environments.
• Develop and maintain code repositories according to established version management approaches and methods as defined.
• Follow code construction fundamentals for coding practices, guideline for use of data, control-related concepts, and error-detection practices
• Assist in identification and evaluation of risks; participate in mitigation and control activities.
• Provide on-call support in support of systems and applications in production.
• Perform production support activities including incident and problem management, code corrections, upgrades and patches.

• Experience with programming languages.
• Experience with Simple Object Access Protocol (SOAP), Representational State Transfer (REST), Application Programming Interface (API) Management, and Java Enterprise Edition (Java EE).
• Understanding of system behaviors and functionality.
• Experience designing, building and supporting high-performing Java EE applications.
• Demonstrated experience developing mainframe applications.
• Experience with implementing Web Services.
• Experience with Software Development Life Cycle (SDLC) methodologies and tools.
• Knowledge of software engineering, design, and testing.
• Experience with Structured Query Language (SQL)
• Experience with relational and Not Only SQL (NOSQL) databases.
• Excellent verbal and written skills.

• Minimum 6+ Years of experience as IVR developer and provide technical expertise in all aspects of IVR solution design and application development.
• Experience in Genesys composer and IVR call flow development is must.
• Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Object
• Knowledge of SIP infrastructure, Genesys framework, Genesys Voice Portal (GVP)
• Genesys, Cisco and Azure Certifications Preferred.
• Familiarity with Contact Center technologies, integration experience with Avaya Interaction Center and PBX like Avaya/Cisco
• Good troubleshooting skills (Log reading, tracing calls and analyzing issues)
• Proficient in Oracle
• Excellent analytical skills. Must have the ability to understand problems, identify root cause and derive potential solutions.
• Ability to apply technical/end-user knowledge to a range of situations.

1 week ago Be among the first 25 applicants

This range is provided by Vail Systems. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

$119,300.00/yr - $32,300.00/yr

Who You Are

As a Senior IVR Developer, you will lead your team of software engineers to build and deliver high-quality IVR applications. You will be responsible for ensuring the success of the software engineers on your team and customer solution delivery.

Who You Are

We believe that all voice interactions have a special power to create great customer experiences, even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. Vail Voice Application developers practice this belief every day when they create compelling user experiences through intelligent voice browser applications. Creating these kinds of experiences is both an art and a science and requires people with intuition, creativity, and the ability to imagine many different user perspectives.

As a Senior IVR Developer, you will lead your team of software engineers to build and deliver high-quality IVR applications. You will be responsible for ensuring the success of the software engineers on your team and customer solution delivery.

• Energize teammates to continuously improve
• Possess strong technical capabilities
• Enjoy working independently in a fast-paced technical environment
• Analyze existing architecture to make consistent improvements
• Possess excellent analytical and problem-solving skills
• Demonstrate curiosity with regard to software
• Provide on-call support to external customers
• Work with cross-functional teams to troubleshoot issues
• Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy
• Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience
• Perform design and code reviews
• Learn and implement a wide range of technologies that integrate solutions with customers
• Transition solutions to internal and external platform teams
• Prioritize and juggle between multiple projects based on customer needs
• Communicate with external customers as required
  

• A Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience
• 5+ years as a senior IVR, Java, or .NET developer
• 2+ years experience as a Lead Engineer
• Proven track record of developing high-quality software
• Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment
• Ability to communicate with developers, executive managers, and external customers
• Experience with VXML, ASR, Call Center Telephony, and IVR development platforms such as Cisco CVP or Genesys
• Experience with emerging AI technologies
• Deep understanding of the principles of IVR Voice User Interface design
• Effective time management, organizational, and prioritization skills
• Strong sense of responsibility, accountability, and passion about quality of work, desire to learn, and take ownership
• Very strong verbal and written communication skills
• Experience in MVC frameworks, preferred.
• Interest in data collection and analytics, preferred.
• An understanding of multiple SDLC practices, preferred.
• Proficiency in at least one modern programming language such as Java, C#, or C++, preferred.
• Working with UNIX/Linux/OSX, preferred.
• Familiarity with JavaScript, Ruby on Rails, VUI Design, preferred.
• Deep understanding of the principles of IVR Voice User Interface design, preferred.
  

Who We Are

The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences.

At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services to state-of-the-art IP telephony to cutting-edge real-time analytics, Versay technology makes millions of voice interactions better every day.

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:

Multiple medical, dental, and vision plan options

Company-paid life insurance, short and long-term disability

401(k) savings plan with company match (50% on first 6% of employee contribution)

35 days total annual PTO

Annual Bonus Program

Paid maternity and paternity leave

Relocation allowance

Employee referral bonus

Gym membership

Technical and Professional Development stipend

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Versay's communication solutions. We recognize that equitable and unique individuals benefit our teams' problem-solving, innovation, and development efforts.

Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

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• Strong hands-on experience with Genesys Engage platform (IVR development & integrations).
• Advanced understanding of IVR technologies , telecommunications devices, networks, and software.
• Experience in Speech Recognition Systems and Grammar Development .
• Integration experience with AWS Lambda (NodeJS/Python) , Lex , Amelia , Polly , Salesforce CRM , and Google CCAI .
• Proficiency in web service communication protocols : SOAP, REST, VXML, SQL, XML.
• Solid experience in Object-Oriented Programming (OOP) using Java, NodeJS, Python .
• Knowledge of cross-system integration patterns in contact center environments.

6+ month with potential to Convert or Extend
Remote - Must reside in US
Qualifications/Skills Needed:
-The developer needs to be an experienced IVR developer with AWS Connect experience.
• The candidate should have experience building contact flows (both call and chat) in AWS Connect.
• The developer's primary responsibilities are to analyze, design, implement and test customized software applications.
• The developer will have a strong knowledge of software development and design and will have experience working to develop business-
critical applications for contact centers.

DUTIES
-Participate in the design, development and delivery of solutions on IVR solution
• Develop efficient and high-performance call flows
• Create unit tests to maximize code coverage and cover end to end business scenarios
• Support existing architecture and code
• Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
• Collaborates within the Agile framework, fosters a team approach to software development and delivery
• Ensure all code developed follows DevOps practices

PREVIOUS JOB TITLES FOR THIS ROLE
-IVR Engineer
• Telecom Engineer
• Telecom integrations engineer

REQUIRED SKILLS
-Node.JS
-AWS Lambda and DynamoDB
-Terraform
PREFERRED SKILLS
-Genesys Dialer
-Amazon Connect
-AWS SQS, firehose and Event Bridge

Not eligible for Corp2Corp
Candidates must be legally authorized to work in the US without sponsorship.

The Timberline Group

Phone:

PO Box 565, Sullivan, Mo 63080





"Delivering quality solutions through quality people"

In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections). Key skills/experiences include: Self-Service, API, Conversational Bot

Requirements:
- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

• Experience on IVR ( Interactive Voice Response)

• Development experience using C#/Java
• Experience on Genesys Composer Experience in Interaction Routing and Designer (IRD)
• Experience in Interaction Workspace (IW)
• 5+ years experience working as a Genesys developer
• Experience on working with CI/CD
• 4+ years working with Genesys Cloud objects and Architect flows
• Ability to identify opportunities to automate / streamline where applicable in overall solution

• Experience in Genesys composer v8.1.561.29 Installation and call flow development/deployment
• Should have performed Genesys Engage On-Premises 9.x implementation and configurations.
• Knowledge of SIP infrastructure, Genesys framework, Nuance Speech Recognition, Genesys Voice Portal.
• Experience with implementing complex solutions involving Web Services, SOAP, VXML and Voice Object
• Genesys Certifications Preferred.
• Provide technical expertise in all aspects of IVR solution design and application development
• Excellent analytical skills.
• Must have the ability to understand problems, identify root cause and derive potential solutions.
• Proficient in Oracle/MSSQL/RDBMS concepts