6,016 Jaguar Land Rover jobs in the United States

Company DescriptionAt Jaguar Land Rover Los Angeles, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.Salary: $70,000 - $50,000 / yearDraw (monthly) : 2,400Our associates are happy to work here because:We boast the lowest turnover in the industry.We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).We are committed to developing and promoting within the company.Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.We encourage peer to peer teamwork and recognition.Special benefits to purchasing and leasing a car.Personal Automotive Concierge Service.If you want to find out more about the types of jobs we have here, we've highlighted a few.We're proud of what we're doing here. Come and join us!Job DescriptionOur sale professionals are responsible for selling vehicles and meeting dealership gross profit, volume and customer satisfaction standards. This position includes four broad areas of activity: personal work habits, prospecting, selling, and follow-up.Duties and Responsibilities:Realize that business is built on customer satisfaction and devote himself/herself to guarantee satisfaction of customers.Determine each customer's vehicle needs by asking questions and listening.Demonstrate vehicles (includes test drives).Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty.Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.Report to the vehicle Sales Manager regarding objectives, planned activities, reviews, and analyses.Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers.Work with the service department and body shop to ensure that vehicles are reconditioned as expected and on schedule.Attend sales meetings and training offered by the dealership and the manufacturer.Maintain a prospect development system.Maintain an owner foll-up system that encourages repeat and referral business.Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.Understand the terminology of the automobile business and keep abreast of technological changes in the product.Know and understand equity and values and be able to explain depreciation to the customer.Know and understand the federal, state, and local laws which govern retail auto sales.Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.QualificationsHigh school diploma or the equivalent.Ability to read and comprehend instructions and information.Valid in-state driver's license.Professional personal appearance.Excellent communication skills.Ability to sell a minimum quota according to dealership standards.All applicants must be authorized to work in the USA.All applicants must perform duties and responsibilities in a safe manner.All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.Additional InformationIt's time to make the most important move of your careerFrom our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.All your information will be kept confidential according to EEOC guidelines.(The Salesperson Position has a Pay Scale consisting of the following elements and ranges. Wages include monthly draw of 2,400 a month The position may also pay commission compensation which is based on the value or amount of closed sales achieved from 0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from 0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

• Draw (monthly) : 2,400

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

• Realize that business is built on customer satisfaction and devote himself/herself to guarantee satisfaction of customers.
• Determine each customer's vehicle needs by asking questions and listening.
• Demonstrate vehicles (includes test drives).
• Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty.
• Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.
• Report to the vehicle Sales Manager regarding objectives, planned activities, reviews, and analyses.
• Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers.
• Work with the service department and body shop to ensure that vehicles are reconditioned as expected and on schedule.
• Attend sales meetings and training offered by the dealership and the manufacturer.
• Maintain a prospect development system.
• Maintain an owner foll-up system that encourages repeat and referral business.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
• Understand the terminology of the automobile business and keep abreast of technological changes in the product.
• Know and understand equity and values and be able to explain depreciation to the customer.
• Know and understand the federal, state, and local laws which govern retail auto sales.
• Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Valid in-state driver's license.
• Professional personal appearance.
• Excellent communication skills.
• Ability to sell a minimum quota according to dealership standards.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!

JOIN OUR TEAM

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 12 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 15 extraordinary brands of the most sought after luxury cars.

Our Jaguar/Land Rover dealership in Anaheim Hills is seeking a Warranty Administrator. This is a great opportunity to take your automotive career to the next level. In this position, you will manage claim submission and warranty receivables recovery and all associated documentation in a professional, timely and accurate manner in addition to achieving individual proficiency goals established by management to support strategic plan objectives.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

WHAT WE OFFER

• Great work environment
• Factory training
• Professional development and opportunities to grow within a well-respected company
• Competitive Pay
• Health Insurance Coverage (medical, dental, vision, and life)
• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Parental Leave
• Employee Perks (sports games, theme parks, etc.)
• Employee Referral Bonus Program

*Compensation will be based on experience and skill level.

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Effectively and Efficiently Manages Claims Administration

• Successfully and consistently ensures that claims are correctly administered within pre-designated time frames; effectively communicates claim related repair information and recommendations clearly and accurately with all constituents.
• Reviews all rejected claims on first pass with Service Manager to ensure proper procedures are being followed; corrects claim errors; re-submits claim in corrected format.
• Ensures Repair Order (RO) documentation, repair procedures, and document storage complies with all Company, Manufacturer, and legal requirements and regulations.
• Proactively learns, remains current with, and fully understands all manufacturers' publications relevant to warranty claim administration.
• Consistently and correctly identifies "extra charges" that can be claimed to ensure these are added during the booking process.
• Maintains a close, trust-based working relationship with manufacturer partner representatives and vendors.

Effectively and Efficiently Achieves Proficiency Goals and Objectives

• Participates in determination of personal performance targets; sets challenging goals.
• Manages warranty schedule to ensure aging claims are processed and continually followed through to payment.
• Maintains a claim status based upon specific Company, dealership, and manufacturer schedules.
• Posts credit notes/reconciles receivables correctly and in a timely manner.

Effectively and Efficiently Provides Back Up Support to Service Booker

• Works closely with Service Booker; crossed-trains, and remains current, on all related Company practices, policies, and procedures to ensure consistent coverage; may supervise booking department personnel as required.

• Experience Ideal: Minimum of 5 years in position of Accounting or similar positions in automotive, Retail, Sales, Hospitality or Food & Beverage industries.

Bachelor's Degree: Desired

Valid CA Driver License

The Service Booker ensures repairs are completed, closes repair orders, receives and handles all monies, and carries out additional assignments as set forth by the Warranty Manager/Service Manager.

• Perform work at a level that supports Service Customer Satisfaction Index rating at or above that of the manufacturer, region, or dealership average.
• Review repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedures manual.
• Return improperly completed repairs to the person originating the document for correction and/or completion as necessary.
• Determine and enter the applicable labor operation codes, failure codes, parts stamps, and/or other administrative data required and enter them onto the repair orders.
• Interpret and translate Technicians comments into damage codes/operation codes.
• Flag the appropriate Technicians for the hours earned on the operations they performed according to the manufacturers policies and procedures.
• Issue receipts, refunds, credits, or change due to customers.
• Work alongside the Warranty Administrator to check repair orders against the vehicle?s service history to avoid making duplicate claims and Technician receiving double payment.
• Assist Service Advisors with closing of open warranty repair orders.
• Assist management with special projects, audits, reports, etc., as requested.
• Maintain the counter display clean and orderly.
• Compute and record totals of transactions.

• High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience.
• Excellent communication skills both oral and written.
• Proper email and telephone etiquette.
• Intermediate level of competency using Microsoft Office Suite.
• Preferred bilingual in English and Spanish.

• Entry level

• Full-time

• Other

• Motor Vehicle Manufacturing

Our brand new Jaguar Land Rover West Broward store is open! With another JLR store in the Warren Henry family, we can provide more options and better service to our customers.

This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are.

Benefits:

• Medical, dental, vision insurances
• Company-paid life, AD&D and disability insurances
• 401(k) retirement plan with employer contributions
• Paid time off
• Awesome culture

• Maintain Customer relations with all existing and future clients.
• Attempt to resolve any customer concerns or seek the appropriate management contact to assist.
• Plan and coordinate known appointments that will be arriving the next day.
• Set appointments using the Xtime center and maintain the service reservations.
• Answering service calls and following up in a timely manner.
• Review all monthly specials, learn current service menus and review sublet vendor services.
• Maintain department and customers service files and review for accuracy before sending to final scanning.
• Determine and discuss alternate transportation needs with customers.
• Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual.
• Process after hours drop off vehicles and towed in vehicles.
• Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual.
• Promote the sales of labor, parts, sublet services and accessories to meet the customer's needs.
• Provide customer with accurate estimates and completion times.
• Obtain customers signature on all repair orders, document agreements, and credit card payment slips.
• Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order.
• Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded.
• Verify that all quality control standards have been met and vehicle has been washed before contacting customer.
• Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days.
• Maintain a customer satisfaction inquiry score above national average.
• Capture valid customer emails and maintain a CSI email capture rate higher than the national standard.
• Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs.
• Maintain a clean orderly office that is acceptable in accordance with dealership's standards.
• Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service.
• Establish method of payment and collect Visa, Master card, or American Express.
• Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards.
• Maintain Compli and complete assigned modules in a timely manner.
• Maintain a well-groomed appearance and uniform while performing job duties or away at training.
• Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry.
• Maintain pleasant working relationship with all dealership employees.

• High school diploma or general education degree (GED).
• Three years' experience writing service with a highline dealership.
• Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email.
• Ability to effectively present information and respond to questions from management, employees and customers.
• Ability to calculate figures and amounts such as discounts, taxes, and percentages.
• Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation.
• Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary.
• Valid Driver's License

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Our Jaguar Land Rover North Dade dealership is hiring for a full-time Rental Coordinator to join our team!

We recently relocated to a brand-new, state-of-the-art facility in North Miami. Full-time Employees are eligible for health insurance options, paid time off, 401k retirement plan with employer contributions, and much more!

The Rental Coordinator will be responsible for receiving orders, generally in person, for rentals or loaner vehicles. May describe available options, compute costs, and accept payment.

• Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
• Compute charges for rentals or services and receive payments.
• Answer telephones to provide information and receives orders.
• Provide information about rental items, such as availability, operation or description.
• Rent vehicles, arrange for provision of services to customers and accept returns.
• Inspect and adjust rental items to meet needs of customer.
• Explain rental fees, policies and procedures.
• Prepare rental forms, obtaining customer signature and other information, such as required licenses.
• Keep detailed records of transactions and customer information.
• Reserve items for requested times and keep records of vehicles rented.
• Recommend and provide advice on a wide variety of products and services.
• Receive orders for services, such as rentals, repairs.
• Prepare merchandise for display for rental.
• Advise customers on use and care of vehicles.
• Receive, examine and assess damage on vehicle to be altered, cleaned, stored, or repaired.

• High school diploma or general education degree (GED), or minimum one year of related experience and/or training, or equivalent combination of education and experience.
• Flexibility to work various hours and weekends.
• Must have valid Driver License and clean driving record.
• Excellent communication skills both oral and written.
• Proper email and telephone etiquette.
• Must be comfortable with public communication.
• Must possess fluent English and Spanish speaking ability.
• Proficient in Microsoft Office suite and office equipment such as fax, phone, scanner and calculator.

Competencies:

• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Reliability - The trait of being dependable and trustworthy.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

PIdb48966f5-

Our Jaguar Land Rover North Dade dealership is hiring for a full-time Rental Coordinator to join our team! 

We recently relocated to a brand-new, state-of-the-art facility in North Miami. Full-time Employees are eligible for health insurance options, paid time off, 401k retirement plan with employer contributions, and much more!

The Rental Coordinator will be responsible for receiving orders, generally in person, for rentals or loaner vehicles. May describe available options, compute costs, and accept payment.

• Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
• Compute charges for rentals or services and receive payments.
• Answer telephones to provide information and receives orders.
• Provide information about rental items, such as availability, operation or description.
• Rent vehicles, arrange for provision of services to customers and accept returns.
• Inspect and adjust rental items to meet needs of customer.
• Explain rental fees, policies and procedures.
• Prepare rental forms, obtaining customer signature and other information, such as required licenses.
• Keep detailed records of transactions and customer information.
• Reserve items for requested times and keep records of vehicles rented.
• Recommend and provide advice on a wide variety of products and services.
• Receive orders for services, such as rentals, repairs.
• Prepare merchandise for display for rental.
• Advise customers on use and care of vehicles.
• Receive, examine and assess damage on vehicle to be altered, cleaned, stored, or repaired. 

• High school diploma or general education degree (GED), or minimum one year of related experience and/or training, or equivalent combination of education and experience.
• Flexibility to work various hours and weekends.
• Must have valid Driver License and clean driving record.
• Excellent communication skills both oral and written.
• Proper email and telephone etiquette.
• Must be comfortable with public communication.
• Must possess fluent English and Spanish speaking ability.
• Proficient in Microsoft Office suite and office equipment such as fax, phone, scanner and calculator.

Competencies:

• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Reliability - The trait of being dependable and trustworthy.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

Our brand new Jaguar Land Rover West Broward store is open! With another JLR store in the Warren Henry family, we can provide more options and better service to our customers.

This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are.

Benefits:

• Medical, dental, vision insurances
• Company-paid life, AD&D and disability insurances
• 401(k) retirement plan with employer contributions
• Paid time off
• Awesome culture

• Maintain Customer relations with all existing and future clients.
• Attempt to resolve any customer concerns or seek the appropriate management contact to assist.
• Plan and coordinate known appointments that will be arriving the next day.
• Set appointments using the Xtime center and maintain the service reservations.
• Answering service calls and following up in a timely manner.
• Review all monthly specials, learn current service menus and review sublet vendor services.
• Maintain department and customers service files and review for accuracy before sending to final scanning.
• Determine and discuss alternate transportation needs with customers.
• Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual.
• Process after hours drop off vehicles and towed in vehicles.
• Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual.
• Promote the sales of labor, parts, sublet services and accessories to meet the customer’s needs.
• Provide customer with accurate estimates and completion times.
• Obtain customers signature on all repair orders, document agreements, and credit card payment slips.
• Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order.
• Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded.
• Verify that all quality control standards have been met and vehicle has been washed before contacting customer.
• Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days.
• Maintain a customer satisfaction inquiry score above national average.
• Capture valid customer emails and maintain a CSI email capture rate higher than the national standard.
• Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs.
• Maintain a clean orderly office that is acceptable in accordance with dealership’s standards.
• Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service.
• Establish method of payment and collect Visa, Master card, or American Express.
• Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards.
• Maintain Compli and complete assigned modules in a timely manner.
• Maintain a well-groomed appearance and uniform while performing job duties or away at training.
• Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry.
• Maintain pleasant working relationship with all dealership employees.

• High school diploma or general education degree (GED).
• Three years’ experience writing service with a highline dealership.
• Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email.
• Ability to effectively present information and respond to questions from management, employees and customers.
• Ability to calculate figures and amounts such as discounts, taxes, and percentages.
• Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation.
• Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary.
• Valid Driver’s License

This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are.

Benefits:

• Medical, dental, vision insurances
• Company-paid life, AD&D and disability insurances
• 401(k) retirement plan with employer contributions
• Paid time off
• Awesome culture

• Maintain Customer relations with all existing and future clients.
• Attempt to resolve any customer concerns or seek the appropriate management contact to assist.
• Plan and coordinate known appointments that will be arriving the next day.
• Set appointments using the Xtime center and maintain the service reservations.
• Answering service calls and following up in a timely manner.
• Review all monthly specials, learn current service menus and review sublet vendor services.
• Maintain department and customers service files and review for accuracy before sending to final scanning.
• Determine and discuss alternate transportation needs with customers.
• Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual.
• Process after hours drop off vehicles and towed in vehicles.
• Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual.
• Promote the sales of labor, parts, sublet services and accessories to meet the customer’s needs.
• Provide customer with accurate estimates and completion times.
• Obtain customers signature on all repair orders, document agreements, and credit card payment slips.
• Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order.
• Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded.
• Verify that all quality control standards have been met and vehicle has been washed before contacting customer.
• Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days.
• Maintain a customer satisfaction inquiry score above national average.
• Capture valid customer emails and maintain a CSI email capture rate higher than the national standard.
• Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs.
• Maintain a clean orderly office that is acceptable in accordance with dealership’s standards.
• Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service.
• Establish method of payment and collect Visa, Master card, or American Express.
• Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards.
• Maintain Compli and complete assigned modules in a timely manner.
• Maintain a well-groomed appearance and uniform while performing job duties or away at training.
• Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry.
• Maintain pleasant working relationship with all dealership employees.

• High school diploma or general education degree (GED).
• Three years’ experience writing service with a highline dealership.
• Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email.
• Ability to effectively present information and respond to questions from management, employees and customers.
• Ability to calculate figures and amounts such as discounts, taxes, and percentages.
• Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation.
• Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary.
• Valid Driver’s License