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Below are detailed descriptions of **Customer Service** and **Data Entry** roles, outlining their responsibilities, required skills, and key characteristics.

# **Customer Service Description**

A customer service representative acts as the primary point of contact between a business and its customers, ensuring a positive experience by addressing inquiries, resolving issues, and providing support. The role focuses on building customer satisfaction, loyalty, and trust through effective communication and problem-solving.

**Responsibilities**:
1. **Responding to Inquiries**: Answering customer questions via phone, email, live chat, or in-person about products, services, policies, or account issues.
2. **Issue Resolution**: Handling complaints, processing returns, refunds, or exchanges, and troubleshooting problems to ensure customer satisfaction.
3. **Providing Information**: Educating customers about products, services, promotions, or company policies.
4. **Order Processing**: Assisting with placing orders, tracking shipments, or updating customer accounts.
5. **Maintaining Records**: Documenting customer interactions, complaints, or feedback in a CRM (Customer Relationship Management) system.

**Work Environment**:
Customer service representatives work in various settings, including call centers, retail stores, corporate offices, or remotely. The role may involve shift work, including evenings, weekends, or holidays.

**Key Skills and Qualities**:
- **Communication Skills**: Clear verbal and written communication to convey information effectively and professionally.
- **Empathy and Patience**: Understanding and addressing customer frustrations with a calm, positive demeanor.
- **Problem-Solving**: Quickly assessing situations and finding effective solutions to meet customer needs.
- **Adaptability**: Handling diverse customer personalities and unexpected issues with flexibility.
- **Time Management**: Managing high call or inquiry volumes efficiently while maintaining quality.
- **Teamwork**: Collaborating with colleagues to resolve issues or improve processes.

# **Data Entry 
A data entry clerk is responsible for inputting, updating, and maintaining accurate data in computer systems or databases. The role requires precision and efficiency to ensure data integrity, supporting organizational operations such as record-keeping, reporting, or analysis.

**Responsibilities**:
1. **Data Input**: Entering data (e.g., customer information, financial records, inventory details) into databases, spreadsheets, or software systems.
2. **Data Verification**: Checking for accuracy, identifying errors, and correcting inconsistencies in data entries.
3. **Data Organization**: Sorting, categorizing, or filing data to ensure easy retrieval and usability.
4. **Report Generation**: Compiling data into reports or summaries for management or other departments.
5. **Document Management**: Scanning, digitizing, or archiving physical records into electronic formats.
6. **Maintaining Confidentiality**: Ensuring sensitive information (e.g., personal or financial data) is handled securely and in compliance with regulations like GDPR or HIPAA.
7. **Software Use**: Working with tools like Microsoft Excel, Google Sheets, CRM systems, or specialized data entry software.

**Work Environment**:
Data entry clerks typically work in office settings, but remote or hybrid roles are increasingly common. The job often involves sitting for long periods and focusing on repetitive tasks.

**Key Skills and Qualities**:
- **Attention to Detail**: Ensuring accuracy and spotting errors in large volumes of data.
- **Typing Speed and Accuracy**: Fast and precise typing skills, often measured in words per minute (WPM).
- **Technical Proficiency**: Familiarity with data entry software, spreadsheets, and database management systems.
- **Organization**: Managing multiple data sources or tasks efficiently.
- **Time Management**: Meeting deadlines for data processing or reporting tasks.
- **Discipline**: Maintaining focus during repetitive or detail-oriented work.
- **Confidentiality**: Handling sensitive information with integrity and discretion.

Full job description

Trophy Deals has been proudly manufacturing and distributing award parts, sign supplies, and gifts for over 35 years. What started in a humble 4,500-square-foot building in Houston, Texas, has grown into a thriving operation in a 150,000-square-foot facility in Madisonville, Texas.

As a manufacturer, we create 85% of our products in-house, allowing us to offer competitive pricing and unique, exclusive items. We proudly serve trophy shops, sign shops, and promotional product distributors across the United States and Canada.

We're seeking passionate, self-motivated individuals to join our team If you're excited about building strong relationships with customers and transforming prospects into loyal customers, we'd love to hear from you.

Let's work together to create moments of recognition and celebration

Responsibilities:

Provide excellent customer service via phone, email, and in-person

Help customers place orders, request quotes, and track shipments

Resolve issues quickly and professionally

Collaborate with sales, design, and production teams to ensure timely and accurate order fulfillment

Maintain customer records and order history

Follow up on leads and assist in generating new business

Qualifications:

High school diploma or equivalent (required)

Customer service or inside sales experience (preferred)

Strong verbal and written communication skills

Excellent time management and attention to detail

Proficient in Microsoft Office and comfortable using computer systems

Friendly, positive attitude and team-player mentality

Compensation & Benefits:

Hourly pay + commission (earn more based on your performance)

Monday–Friday schedule (no weekends)

Supportive and friendly work environment

Paid Time Off (PTO) after 1 year of employment

Opportunities for growth and advancement within the company

1099 Position/Paid Weekly

Job Type: Full-time

Pay: $ $18.00 per hour

Expected hours: 40 per week

Benefits:

Flexible schedule

On-the-job training

Ability to Commute:

Madisonville, TX Required)

Ability to Relocate:

Madisonville, TX 77864: Relocate before starting work (Required)

Work Location: In person

Job title: Data Entry/Customer Service

Location: Nashville TN

6 months contract on W2

Description:

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the client's issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. Typically has a High School diploma and customer service or call center experience. Skills, include accurate documentation and excellent interpersonal and communication skills. Education/Experience: High School Diploma or GED required o 2-3 years customer service-related experience required. Responsibility level: Exercises independent judgment with minimal direction from supervisor. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required) Strong ability to work independently and manage ones time (Required) Strong ability to accurately document and record customer/client information (Required)o Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required) Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)Major Job Duties and Responsibilities: Approve the resolution of customers? service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills. Act as escalation point for clients/customers. Approve the referral of unresolved customer grievances to designated departments for further investigation. Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Solicit sale of new or additional services or products.

Top 3 Skills you are looking for:

1. Technical Skills

2. Data Entry

3. Professional Skills

**Additional Manager notes**

This role is not a call center position. This hybrid role will require in office work 3 days a week. The candidate needs to be a professional with at least 2 years of experience. Some of the duties includes taking calls, data entry, emails, and analyzing credits. Having some Bi-Lingual skills in French . These candidates must be fluent reading and writing in French. Specially Quebec French. HS Diploma/GED required. This a professional environment and soft skills should be a key focus.

Hours being 7am-4pm and a choice of either 6:30-3:30 or 9am-6pm.

When the manager is ready, he will be requesting 1-hour in person interviews with a panel.

Job Type: Contract

Pay: $ $25.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Work Location: On the road

We seek a full-time Data Entry/Customer Care Representative who will provide outstanding telephone support to our customers and sales team. Support Accounts Payable/Accounts Receivable. Job Qualifications/Skills:

• General PC experience

• Experience with SAGE/MAS 100 a plus

• Excellent phone and interpersonal skills

• Customer Focused

• Organized

• Problem Solver

• Attention to detail and accuracy

• Team-oriented

• Excellent math, grammar and spelling skills- Reliable- Previous customer service experience required

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

We are seeking an outgoing, organized, and friendly customer service representative to join our team in providing service to our employees and customers over the phone, in person, and using written communication. In this role you will interact directly with our customers to answer questions, solve problems, provide education of our products and maintain our company's reputation for high quality service.

Duties and Responsibilities:

· Manage incoming phone calls

• Use email and proprietary software to document and process customer requests and issues.
• Monitor customer service/sales email Inbox for quotes/orders and distribute appropriately
• Process quotes, estimates and orders through proprietary software as needed
• Process worksheets as needed
• Work proactively with multiple departments as needed to assist with customer quotes, orders, repairs and/or issues.
• Assist customer service with processing errors/complaints
• Data entry (Warehouse setting prefer)
• Create and distribute spreadsheet reports, as needed
• Other duties as assigned by Customer service Manager
• Filing as time allows
• follow up on in-house orders
• Identify and access customer's needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Serve as initial e-mail contact for "repair" and "dealer" accounts that do not have a designated account representative.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• keep records of customer interactions, process customer accounts and file documents and take the extra mile to engage customer.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements and Qualifications:

• Excellent written and verbal communication skills
• Ability to foster and maintain relationships
• Organizational skills with the ability to manage numerous projects and priorities at once
• Positive, Service-oriented attitude
• Ability to thrive in a fast paced and sometimes high-pressured environment.
• Proven customer support experience.
• Ability to multi-task, prioritize, meet changing deadlines and manage time effectively.
• Detail oriented and works with a high degree of accuracy
• Highly organized and flexible
• Must be self-directed and able to complete projects with limited supervision
• Must be team player
• Basic computer skills and excellent phone disposition
• Willingness to work independently or as part of a team

Job Type: Full-time

Pay: DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer Service: 1 year in a warehouse setting(Required)

Language:

• English and Spanish (Preferred)

Communication method(s) used:

• Email
• Phone
• In person

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Simpsonville, SC (Required)

Ability to Relocate:

• Simpsonville, SC: Relocate before starting work (Preferred)

Work Location: In person

We are seeking a highly organized and detail-oriented Customer Service & Data Entry team member

As a Customer Service & Data Entry Clerk, you will be responsible for accurately and efficiently inputting a variety of data, communicating with management, customers, and support staff to answer questions regarding customer shipments, scheduling appointments, and tracking pickups/ deliveries.

Multi-line phone, email and data entry experience are a must.

Customer service is a high volume environment. Candidate will need to multitask and perform assigned tasks quickly, efficiently, and keep a positive mindset

Job Type: Full Time

Experience:

• customer service: 2 years (Required)
• computer/phone: 2 years (Required)
• freight: 2 years (Preferred)

Education:

• High school or equivalent (Preferred)

Language:

• English (Required)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan

Work environment:

• Office

Communication method(s) used:

• Email

Schedule:

• Monday to Friday
• Shift is 12pm-close

Job Type: Full-time

Pay: From $19.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

The Customer Service/Data Entry Specialist is responsible for managing all customer interactions, from initial inquiries to post-sale support. This role ensures a high level of customer satisfaction by processing orders accurately, providing detailed product information, and serving as the key liaison between the customer and internal departments such as sales, production, and logistics.

Essential Duties and Responsibilities

• Customer communication and support: Serve as the primary point of contact for customer inquiries via phone, email, and online chat, providing professional and empathetic assistance.
• Order processing: Accurately enter and process sales orders, ensuring timely and correct execution. This includes managing changes, allocations, and backorders in coordination with the operations team.
• Issue resolution: Investigate and resolve customer complaints regarding orders, products, and shipping discrepancies, escalating complex issues to the appropriate internal teams.
• Coordination with internal teams: Act as a liaison with production, shipping, and quality control departments to track order status, expedite shipments, and resolve issues related to delivery or inventory.
• Maintain customer records: Keep customer information, order history, and interaction details up-to-date in the company's CRM or ERP system.
• Product knowledge: Develop and maintain a deep understanding of the company's products and services to provide expert information and support to customers.
• Proactive communication: Provide customers with proactive updates on their order status, delivery dates, and any changes that may affect their purchase.
• Quote and sales support: Assist sales representatives by generating and following up on quotes, entering sales data, and supporting sales initiatives.

Qualifications

• Education: High school diploma or GED required. An Associate's or Bachelor's degree in a related field is a plus.
• Experience: Minimum 1–3 years of proven customer service experience, within a manufacturing, industrial, or commercial products environment.
• Computer Skills: Proficiency with Customer Relationship Management (CRM) software, Enterprise Resource Planning (ERP) systems (such as NetSuite or SAP), and Microsoft Office Suite (especially Excel). EDI systems and Quickbooks.

Required skills

• Excellent communication: Strong verbal, written, and active listening skills are essential for clear and professional communication with customers and internal teams.
• Problem-solving: Ability to think critically and find creative, timely solutions to customer issues.
• Organizational and multi-tasking skills: The ability to effectively manage multiple tasks, prioritize, and work efficiently in a fast-paced environment.
• Attention to detail: Meticulous attention to detail is crucial for accurately processing orders and maintaining records.
• Patience and empathy: The capacity to remain calm and composed, especially when dealing with upset or frustrated customers.
• Team collaboration: Ability to work effectively with colleagues in various departments to ensure a positive customer experience.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Experience:

• Manufacturing Customer Service/Data Entry: 1 year (Required)

Work Location: In person

Benefits:

• 401(k)
• Opportunity for advancement
• Paid time off

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking someone full time for our Customer Service and Data Entry positions. This position is NOT remote.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer's call, collect relevant information, and provide solutions
• Enter information from one system to another
• Work with multiple websites and programs

Qualifications

• Previous experience working in Healthcare
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Excellent written communication skills
• Ability to work well under pressure

Double Diamond Companies a national developer of premier residential and golf communities is seeking a Customer Service Representative .

This is entry level position in our mortgage division requires some office experience, and excellent computer skills in MS Office.

Duties include data entry and speaking with customers to resolve their issues.

Lear the mortgage business from the ground up and work great team in a growing company. Send your resume with salary requirements. Visit our website

Job Type: Full-time

Pay: $ $17.00 per hour

Work Location: In person