21 Johns Hopkins Health System jobs in Maryland

**_At Towne Park, it's more than a job, you can make an impact._**
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
**Benefits:** Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
**SUMMARY**
The Maintenance Associate is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Maintenance Associate is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**
**Descriptive Statement(s) - % of Time**
+ Cleanliness check each shift of all guest entrances/elevator landings in the entire garage. The check will include the emptying of all ash urns daily and trash receptacles at ½ full or higher and the sweeping of all litter and cigarette butts in the common landing area. When appropriate use a mop or power washer to eliminate any stains in the common area resulting from liquid spills .- 35%
+ Wipe all signage and way finding material in the common area with the appropriate cleaning solutions and cloth. This is to include all pay on foot stations. Maintain a general cleaning of garage with the use of a mobile garbage can, broom and dustpan to include all areas around and between all vehicles of any debris to include cans, bottles, cups and/or any refuse left on the ground, ledges and walls. When appropriate use a paint safe solution or the power washer to eliminate any stains from all pillars and columns throughout the garage- 25%
+ Wipe all signage and way finding materials located at all garage vehicular entrances and exits with the appropriate cleaning solutions and cloth. Wipe all equipment including gates, gate arms, card reading equipment and all attached signage with appropriate cleaning materials and cloth. Empty all returned guest key receptacles at each of the garage exits and return to the Towne Park MOD for return to the appropriate facility.-10%
+ When appropriate, power wash any areas of the garage entrances and exits that need additional attention from the regularly scheduled maintenance. Assists guests with directions and all other inquiries. Stands while serving guests. Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information.-20%
+ In accordance with our contract(s) other areas in the work place may also require maintenance other than the garage and include expanded duties. * Remains attentive of all potential high risk areas for claims prevention. Reports all potential high risk areas and safety concerns to Account Manager and or Loss Prevention Officer. Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.). Obtains information about daily events and rates to be charged. Wears proper equipment in accordance with the tasks being completed. (i.e., face mask when sweeping garages, etc.).-10%
**The total amount of time for all functions of the job - 100%**
**QUALIFICATIONS**
**Education:**
+ High school diploma or general education degree (GED)
**Required Licensure, Certification, etc.:**
+ Must be at least 18 years of age and be able to pass a criminal background check and drug screen
**Work Experience:**
+ One to three months related experience and/or training; OR equivalent combination of education and experience
**Knowledge:**
+ Knowledge of basic general cleaning
**Skills:**
+ Must be able to read and write standard English language
+ Must be able to read and comprehend simple instructions, short correspondence and memos
+ Must be able to write simple correspondence
+ Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
+ Ability to understand 24 hour and military time systems
+ Ability to understand rates applicable to time passed
+ Customer service experience preferred
**SCOPE**
**Authority to Act:**
+ Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
**Budget Responsibility:**
+ The employee has control over resources available only.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
**Working Environment**
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
**Travel**
Travel of up to 5% may be required.
**ACKNOWLEDGEMENT AND ACCEPTANCE**
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

**_At Towne Park, it's more than a job, you can make an impact._**
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs.
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
The hourly base pay range for this position is $19.25-$22 per hour.
**Work Schedule:** The work schedule for this position is Saturday and Sunday 3pm-11pm and 11pm-7am.
**Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
**SUMMARY**
The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. He/She is also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**
**Descriptive Statement(s) - % of Time**
+ Shuttles guests to appropriate places that are approved by manager and the client contact. Must be able to learn and remember pick-up and destination points. Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc- 40%
+ Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers. Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome to property- 20%
+ May operate a vehicle that seats fifteen people or less, including driver _._ Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle _._ Monitors vehicle condition and records malfunctioning items or damage and submits to manager- 20%
+ Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. May not provide "lift" services or assistance to any hotel or hospital guest; only offer a hand for assistance. Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use. Must be able to assist patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts- 20%
**The total amount of time for all functions of the job - 100%**
**QUALIFICATIONS**
**Education:**
+ High school diploma or general education degree (GED)
**Required Licensure, Certification, etc.:**
+ Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client
+ Due to vehicle leasing contract requirements must be at least 21 years of age
+ Must maintain a valid driver's license at all times
+ Pass annual / semiannual MVR check
+ Must complete the Wheelchair Safety Training course provided by Towne Park as applicable
+ Must possess current Medical Examiners Certificate
+ Must maintain an up to date license as well as DOT endorsements and a bi-annual physical exam as applicable
**Work Experience:**
+ One to three months related experience and/or training; or equivalent combination of education and experience
**Knowledge:**
+ Must be able to drive manual transmission
**Skills:**
+ Ability to read and write standard English language
+ Ability to read and comprehend simple instructions, short correspondence and memos
+ Ability to write simple correspondence
+ Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
+ Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
+ Ability to understand 24 hour and military time systems
+ Ability to understand rates applicable to time passed
**SCOPE**
**Authority to Act:**
Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
**Budget Responsibility:**
The employee has control over resources available only.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
**Working Environment**
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
**Travel**
Travel of up to 5% may be required.
**ACKNOWLEDGEMENT AND ACCEPTANCE**
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

**_At Towne Park, it's more than a job, you can make an impact._**
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs.
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay for this position is $22.25 per hour plus tips.
**Work Schedule:** The work schedule for this position is 5am-3pm Monday-Friday.
**Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
**SUMMARY**
The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. He/She is also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**
**Descriptive Statement(s) - % of Time**
+ Shuttles guests to appropriate places that are approved by manager and the client contact. Must be able to learn and remember pick-up and destination points. Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.- 40%
+ Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers. Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome to property- 20%
+ May operate a vehicle that seats sixteen people or more, including driver _._ Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle _._ Monitors vehicle condition and records malfunctioning items or damage and submits to manager- 20%
+ Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. May not provide "lift" services or assistance to any hotel or hospital guest; only offer a hand for assistance. Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use. Must be able to assist patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts- 20%
**The total amount of time for all functions of the job - 100%**
**QUALIFICATIONS**
**Education:**
+ High school diploma or general education degree (GED)
**Required Licensure, Certification, etc.:**
+ Must possess a Commercial Driver's License (CDL) with Passenger endorsement issued by the state in which the associate will be preforming shuttle driver services.
+ Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client
+ Due to vehicle leasing contract requirements must be at least 21 years of age
+ Must maintain a valid driver's license at all times
+ Pass annual / semiannual MVR check
+ Must complete the Wheelchair Safety Training course provided by Towne Park as applicable
+ Must possess current Medical Examiners Certificate
+ Must maintain an up to date license as well as DOT endorsements and a bi-annual physical exam as applicable
**Work Experience:**
+ At least three years of commercial driving experience or nine (9) years of driving experience as a licensed driver
**Knowledge:**
+ Must be able to drive manual transmission
**Skills:**
+ Ability to read and write standard English language
+ Ability to read and comprehend simple instructions, short correspondence and memos
+ Ability to write simple correspondence
+ Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
+ Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
+ Ability to understand 24 hour and military time systems
+ Ability to understand rates applicable to time passed
**SCOPE**
**Authority to Act:**
Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
**Budget Responsibility:**
The employee has control over resources available only.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
**Working Environment**
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
**Travel**
Travel of up to 5% may be required.
**ACKNOWLEDGEMENT AND ACCEPTANCE**
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our client, a leading provider of specialized healthcare services, is seeking a highly motivated and experienced Regional Operations Manager to oversee operations across multiple facilities in the **Baltimore, Maryland, US** region. This critical role requires a strategic leader with a deep understanding of healthcare operations, regulatory compliance, and staff management. You will be responsible for ensuring the delivery of high-quality patient care, optimizing operational efficiency, and driving financial performance within your assigned region. The ideal candidate will possess strong leadership skills, a proven ability to manage complex operations, and a commitment to continuous improvement. You will work closely with facility administrators, clinical staff, and corporate leadership to achieve organizational goals.

Key Responsibilities:

• Oversee the daily operations of multiple healthcare facilities within the assigned region, ensuring adherence to quality standards and regulatory requirements.
• Develop and implement strategic operational plans to enhance service delivery, patient satisfaction, and financial outcomes.
• Manage regional budgets, control costs, and identify opportunities for revenue enhancement.
• Lead, mentor, and develop a team of facility managers and operational staff, fostering a culture of excellence and accountability.
• Ensure compliance with all federal, state, and local healthcare regulations, including HIPAA and accreditation standards.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed to achieve operational targets.
• Collaborate with clinical leadership to ensure the delivery of high-quality patient care and patient safety.
• Drive efficiency improvements and implement best practices across all facilities.
• Manage relationships with vendors, suppliers, and other external stakeholders.
• Conduct regular site visits to assess operational performance and provide support to facility teams.
• Participate in strategic planning sessions and contribute to the overall growth and development of the organization.
• Manage facility infrastructure and ensure a safe and well-maintained environment for patients and staff.

Required Qualifications:

• Bachelor's degree in Healthcare Administration, Business Management, or a related field; Master's degree preferred.
• Minimum of 7 years of progressive experience in healthcare operations management, with at least 3 years in a multi-site leadership role.
• In-depth knowledge of healthcare regulations, compliance standards, and accreditation processes.
• Proven experience in financial management, budgeting, and P&L responsibility.
• Strong leadership, team-building, and communication skills.
• Excellent problem-solving and decision-making abilities.
• Demonstrated ability to manage complex projects and drive operational improvements.
• Proficiency in healthcare information systems (HIS) and EMR/EHR systems.
• Ability to travel regularly within the assigned region.
• A commitment to patient-centered care and operational excellence.

Join a reputable healthcare organization dedicated to improving patient lives through exceptional service.

Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website or follow us on LinkedIn.
**Job Overview**
The **Senior Director, Clinical Operations** is a member of the Clinical Operations leadership team, responsible for Risk-Based Quality Management, Operational Data & Analytics, Records Management and Inspection Readiness Strategies across all clinical studies in Phase 1-4. This individual provides strategic direction on all aspects of study monitoring and oversight for clinical studies within Clinical Operations which also includes implementing fit-for-purpose solutions, systems and processes. The ideal candidate will be knowledgeable for all aspects of clinical trials operations, Good Clinical Practice (GCP), and relevant regulatory guidelines.
**Job Duties and Responsibilities**
+ Ensure monitoring across all studies is conducted in alignment with regulatory requirements, leverages risk-based quality management methods and SMPA best practices
+ In collaboration with relevant functions, define and implement risk-based monitoring strategies including risk assessment methods, fit for purpose monitoring models, data analytics and centralized monitoring methods
+ Define and implement targeted strategies for oversight of CRO monitoring practices and serve as an escalation resource for study teams to ensure effective strategies/methods are in place
+ Maintain expert proficiency in systems and technology as applicable to central monitoring analytics, operational data collection, reporting, and access. Where possible, advise, implement and contribute to the design of novel systems in alignment with department and company data strategy/objectives.
+ Lead or contribute as the subject matter expert on department and cross-functional initiatives, workstreams, and process improvement efforts; contributing to the continuous enhancement to the clinical operations processes and ensuring clinical operations considerations are integrated effectively
+ Lead and/or oversee development and maintenance of relevant department SOPs, best practices, tools, and templates
+ Assist stakeholder teams with development and maintenance of relevant inspection-readiness processes and materials. May serve as a Clinical Operations representative for audits and regulatory inspections.
+ Lead and provide oversight of the Clinical Records Management (Trial Master File) team
+ Develop and/or review budgets for clinical operations department and assigned vendor budgets
+ Manage direct line reports, providing guidance, mentorship, and performance feedback to ensure their professional growth and the successful execution of their responsibilities
**Key Core Competencies**
+ Extensive knowledge of clinical development principles, theories and concepts and knowledge of pharmaceutical industry practices and standards, including GCP and ICH-Guidelines
+ Advanced proficiency in clinical operations monitoring and oversight, CRO-specific monitoring processes and working with leading CROs
+ Visionary in risk-based quality management, analytics and graphical visualizations as it pertains to clinical trial operational performance and/or clinical trial critical data compliance and quality
+ Experienced in systems/technology implementation and maintenance as it supports Clinical Operations, in particular, eTMF and Operational Data Modeling systems
+ Strong cross-functional communication with global partnerships, executive leadership, business/operational and technical colleagues with a solid awareness of key R&D functions
+ Innovative mindset capable of creating and implementing fit-for-purpose solutions and processes
+ Experience in clinical compliance and development of inspection readiness processes
+ Must have demonstrated working in a team environment and provide leadership in a management role
+ Must be tactful, mature, flexible, and have well-developed interpersonal skills. Ability to get along well with different personalities and to work well in teams.
+ High degree of organizational awareness and ability to understand interdependence and big picture
**Education and Experience**
+ Bachelor's or advanced degree, preferably in life sciences, pharmacy, or a related field.
+ Minimum 15 - 20 years (w/o Master's) or 10 - 15 years (with Master's) of relevant experience in biotech or pharmaceutical industry
The base salary range for this role is $222,320 to $277,900. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, short incentive plan participation, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays plus additional time off for a shut-down period during the last week of December, 80 hours of paid sick time upon hire and each year thereafter. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including candidate experience, skills, education and other factors permitted by law.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
**Confidential Data** : All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential.
**Compliance** : Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sumitomo Pharma America (SMPA) and affiliates are carried out with the "best" industry practices and the highest ethical standards.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Mental/Physical Requirements** : Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time.
**Sumitomo Pharma America (SMPA)** **is an Equal Employment Opportunity (EEO) employer**
Qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website or follow us on LinkedIn.
Sumitomo Pharma America (SMPA) endeavors to make its application process accessible to all. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact SMPA at
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
At Sumitomo Pharma America, our work is guided by the Sumitomo Pharma mission, vision and values, which tie closely to our company's cultural pillars.
**Our** **Mission**
_To broadly contribute to society through value creation based on innovative research and development activities for the betterment of healthcare and fuller lives of people_ _worldwide_
**Our** **Vision**
_For Longer and Healthier Lives, we unlock the future with cutting edge technology and_ _ideas_

Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website or follow us on LinkedIn.
**Job Overview**
The **Senior Director, Clinical Operations** is a member of the Clinical Operations leadership team, responsible for Risk-Based Quality Management, Operational Data & Analytics, Records Management and Inspection Readiness Strategies across all clinical studies in Phase 1-4. This individual provides strategic direction on all aspects of study monitoring and oversight for clinical studies within Clinical Operations which also includes implementing fit-for-purpose solutions, systems and processes. The ideal candidate will be knowledgeable for all aspects of clinical trials operations, Good Clinical Practice (GCP), and relevant regulatory guidelines.
**Job Duties and Responsibilities**
+ Ensure monitoring across all studies is conducted in alignment with regulatory requirements, leverages risk-based quality management methods and SMPA best practices
+ In collaboration with relevant functions, define and implement risk-based monitoring strategies including risk assessment methods, fit for purpose monitoring models, data analytics and centralized monitoring methods
+ Define and implement targeted strategies for oversight of CRO monitoring practices and serve as an escalation resource for study teams to ensure effective strategies/methods are in place
+ Maintain expert proficiency in systems and technology as applicable to central monitoring analytics, operational data collection, reporting, and access. Where possible, advise, implement and contribute to the design of novel systems in alignment with department and company data strategy/objectives.
+ Lead or contribute as the subject matter expert on department and cross-functional initiatives, workstreams, and process improvement efforts; contributing to the continuous enhancement to the clinical operations processes and ensuring clinical operations considerations are integrated effectively
+ Lead and/or oversee development and maintenance of relevant department SOPs, best practices, tools, and templates
+ Assist stakeholder teams with development and maintenance of relevant inspection-readiness processes and materials. May serve as a Clinical Operations representative for audits and regulatory inspections.
+ Lead and provide oversight of the Clinical Records Management (Trial Master File) team
+ Develop and/or review budgets for clinical operations department and assigned vendor budgets
+ Manage direct line reports, providing guidance, mentorship, and performance feedback to ensure their professional growth and the successful execution of their responsibilities
**Key Core Competencies**
+ Extensive knowledge of clinical development principles, theories and concepts and knowledge of pharmaceutical industry practices and standards, including GCP and ICH-Guidelines
+ Advanced proficiency in clinical operations monitoring and oversight, CRO-specific monitoring processes and working with leading CROs
+ Visionary in risk-based quality management, analytics and graphical visualizations as it pertains to clinical trial operational performance and/or clinical trial critical data compliance and quality
+ Experienced in systems/technology implementation and maintenance as it supports Clinical Operations, in particular, eTMF and Operational Data Modeling systems
+ Strong cross-functional communication with global partnerships, executive leadership, business/operational and technical colleagues with a solid awareness of key R&D functions
+ Innovative mindset capable of creating and implementing fit-for-purpose solutions and processes
+ Experience in clinical compliance and development of inspection readiness processes
+ Must have demonstrated working in a team environment and provide leadership in a management role
+ Must be tactful, mature, flexible, and have well-developed interpersonal skills. Ability to get along well with different personalities and to work well in teams.
+ High degree of organizational awareness and ability to understand interdependence and big picture
**Education and Experience**
+ Bachelor's or advanced degree, preferably in life sciences, pharmacy, or a related field.
+ Minimum 15 - 20 years (w/o Master's) or 10 - 15 years (with Master's) of relevant experience in biotech or pharmaceutical industry
The base salary range for this role is $222,320 to $277,900. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, short incentive plan participation, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays plus additional time off for a shut-down period during the last week of December, 80 hours of paid sick time upon hire and each year thereafter. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including candidate experience, skills, education and other factors permitted by law.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
**Confidential Data** : All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential.
**Compliance** : Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sumitomo Pharma America (SMPA) and affiliates are carried out with the "best" industry practices and the highest ethical standards.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Mental/Physical Requirements** : Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time.
**Sumitomo Pharma America (SMPA)** **is an Equal Employment Opportunity (EEO) employer**
Qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website or follow us on LinkedIn.
Sumitomo Pharma America (SMPA) endeavors to make its application process accessible to all. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact SMPA at
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
At Sumitomo Pharma America, our work is guided by the Sumitomo Pharma mission, vision and values, which tie closely to our company's cultural pillars.
**Our** **Mission**
_To broadly contribute to society through value creation based on innovative research and development activities for the betterment of healthcare and fuller lives of people_ _worldwide_
**Our** **Vision**
_For Longer and Healthier Lives, we unlock the future with cutting edge technology and_ _ideas_

Our client, a respected community health organization in Baltimore, Maryland, US , is seeking a dedicated and experienced Clinical Operations Manager. This role is crucial for ensuring the efficient and effective delivery of high-quality healthcare services to the community. You will oversee the day-to-day operations of multiple clinical sites, manage a diverse team of healthcare professionals, and implement strategies to enhance patient care, operational workflows, and financial performance. The ideal candidate will have a strong background in healthcare administration, excellent leadership capabilities, and a passion for serving underserved populations. Responsibilities include developing and managing departmental budgets, ensuring compliance with all healthcare regulations and accreditation standards, optimizing staffing levels, and implementing quality improvement initiatives. You will also be responsible for managing patient flow, improving patient satisfaction scores, and fostering strong relationships with physicians, staff, and community partners. Experience with Electronic Health Records (EHR) systems and proficiency in data analysis for operational reporting are essential. A Master's degree in Healthcare Administration, Public Health, or a related field is preferred, along with a minimum of 5 years of progressive experience in clinical operations management. This position requires excellent organizational, problem-solving, and communication skills. The role operates on a hybrid basis, blending essential on-site presence with remote work flexibility.

The Department of Medicine is seeking a **_Patient Service Coordinator/Medical Assistant._** This position assists with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice.
**Specific Duties & Responsibilities**
+ In the Medical Assistant role, assist with measuring vital signs, assisting during physical examinations, completing medical workup, administering and properly update all immunizations and perform phlebotomy services as needed with appropriate documentation in the electronic patient record.
+ Cross-cover as Patient Service Coordinator to assist with registering patients for clinical appointments using computerized database, documenting insurance, collection of copayments and scheduling follow-up appointments.
+ Interact with patients, patient families, referring physicians, and third-party carriers with regard to patient-related issues.
+ Work with others in a team environment.
+ Assist patients, patient families, referring physicians, and third-party carriers to resolve patient related issues.
+ Schedule patients for lab tests, medical examinations, and consultations.
+ Relay information to patients regarding preparation for lab tests and examinations.
+ Maintain familiarity with various types of medical insurance to explain these plans.
+ Obtain pre-certifications as required by patient's health care insurers or managed care providers.
+ Assist patients or family members with completion of medical insurance forms.
+ Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
+ Arrange or assist in arranging patient transportation.
+ Answer telephone, screen callers, relay messages, and greet visitors.
+ Open, sort, and screen mail.
+ Some flexibility with work hours when needed
+ Perform other duties as assigned.
**Additional Knowledge, Skills, and Abilities**
+ Computer skills and organizational skills including proficiency in Microsoft Word and Excel.
+ Excellent customer service and organization skills.
+ Strong verbal and written communication skills.
**Minimum Qualifications**
+ High School diploma or graduation equivalent.
+ One year of work experience in customer service.
+ Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP); if not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire.
+ Current CPR certification
+ Must maintain MA and CPR certification/registration during employment.
+ Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.
Classified Title: Patient Service Coordinator/Medical Assi
Job Posting Title (Working Title): Patient Service Coordinator/Medical Assistant (DOM Clinical Operations)
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $8.80 HRLY ( 45,629 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F (8:30am -5pm) May Vary
FLSA Status: Non-Exempt
Location: JH at Greenspring Station
Department name: SOM DOM Clinical Operations
Personnel area: School of Medicine
The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.
Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law

Our client is a highly respected healthcare institution dedicated to providing exceptional patient care and maintaining the highest standards of cleanliness and safety. We are seeking a dedicated and experienced Lead Environmental Services Coordinator to join our fully remote team. This pivotal role is responsible for overseeing and managing all aspects of the environmental services department to ensure a safe, clean, and sanitary environment throughout our facilities. You will develop, implement, and maintain comprehensive cleaning protocols, infection control policies, and waste management procedures in strict accordance with healthcare regulations and best practices. The ideal candidate will have a strong background in healthcare environmental services management, a deep understanding of infection prevention strategies, and proven leadership capabilities. You will manage and train a team of environmental services technicians, ensuring they are proficient in their duties and adhere to all safety and procedural guidelines. Responsibilities include developing work schedules, conducting regular inspections, monitoring supply inventory, and ensuring compliance with regulatory standards such as those set by OSHA and Joint Commission. This role requires meticulous attention to detail, exceptional organizational skills, and the ability to manage resources effectively in a remote capacity. You will also be responsible for developing and delivering training programs to staff on proper cleaning techniques, use of equipment, and adherence to infection control protocols. Collaboration with other hospital departments, including infection control, nursing, and facilities management, is crucial to ensure integrated and effective EVS operations. A commitment to continuous improvement and maintaining a sterile, healthy environment for patients, staff, and visitors is paramount. This is a remote-first position, offering the flexibility to manage operations from anywhere within the US, while working closely with on-site teams and leadership.
Responsibilities:

• Develop, implement, and enforce comprehensive environmental services policies and procedures.
• Oversee daily operations of the environmental services department, ensuring high standards of cleanliness and sanitation.
• Manage and train a team of environmental services technicians, including scheduling and performance management.
• Ensure compliance with all federal, state, and local regulations, including OSHA and healthcare-specific guidelines.
• Develop and implement infection control strategies and waste management programs.
• Conduct regular inspections of all areas to ensure quality standards are met and to identify potential risks.
• Manage inventory of cleaning supplies, equipment, and other necessary resources.
• Collaborate with healthcare professionals to address specific cleaning and sanitation needs.
• Develop and deliver training programs for staff on cleaning techniques, safety protocols, and infection control.
• Monitor and analyze departmental performance metrics, implementing improvements as needed.

Qualifications:

• Bachelor's degree in Healthcare Administration, Public Health, Business Management, or a related field.
• Minimum of 5 years of progressive experience in environmental services management, preferably within a healthcare setting.
• Extensive knowledge of infection control principles, cleaning methodologies, and hazardous waste management.
• Experience with regulatory compliance in the healthcare industry (e.g., Joint Commission, OSHA).
• Proven leadership and team management skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in using management software and reporting tools.
• Ability to effectively manage and motivate a remote team.

Join our leading healthcare organization and play a vital role in ensuring a safe and healthy environment for all.