19 Johns Hopkins Health System jobs in Maryland
VP Revenue Cycle Management - Johns Hopkins Health System
Posted 11 days ago
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POSITION SUMMARY This Vice President of Revenue Cycle Management is responsible for providing leadership for all activities related to the revenue cycle operations management of the Johns Hopkins Health System and the Johns Hopkins School of Medicine. This position is responsible for Financial Clearance, Health Information Management, Patient Financial Services, and Revenue Cycle Director Liaisons at each of the hospitals and a dotted line relationship with the International Revenue Cycle. This position is responsible for achieving five fundamental objectives: Meeting the organization’s annual cash targets Appraising, forecasting and determining a desired set of future conditions and strategies to achieve goals and objectives of the enterprise. Overall strategy, alignment, execution and delivery of revenue cycle services and programs. Managing the receivables in a prudent manner so as to optimize its net realizable value Providing world-class service to JHHS and SOM customers that continually exceeds their expectations The incumbent serves as the spokesperson for the enterprise internal and external organizations, including governmental agencies, payer organizations, external auditors, other healthcare providers, etc. The incumbent is expected to provide strategic vision to the department, challenging assumptions and standards of business, in an effort to improve overall operational effectiveness. REPORTING RELATIONSHIPS Reports to the JHHS Executive Vice President of Finance and CFO/JHM Senior Vice President and Chief Financial Officer with additional dotted line reporting relationship to Vice Dean Finance and Administration at the Johns Hopkins University School of Medicine. Directs activities of approximately 800 team members in the Registration, Central Financial Clearance, Health Information Management and Business Office through staff of Senior Directors, Directors, managers and supervisors EDUCATION & EXPERIENCE A Bachelor’s Degree in Accounting, Business Administration, Finance, or a related field; a Master’s Degree in Business Administration, or a related field is required. A minimum of ten (10) plus years in leadership management that includes progressive financial management experience and expertise in revenue cycle operations and optimization with a complex healthcare environment. Prior work experience in a significant redesign project and/or management experience working in a highly automated, centralized or shared services office environment. Experience in using team building and quality management concepts to positively influence the work environment. Certification in CPAM or CHFP certification is strongly desired. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Organizational development, revenue, accounting, financial clearance, health information and receivable management principles. Hospital operations and patient flow to identify “cause-and-effect” scenarios that impact the effectiveness of the revenue cycle management process. In-depth understanding of financial clearance, health information management, third party billing and collection processes for hospital and professional fee billing, with particular focus on billing requirements, contractual arrangements, utilization review guidelines and certification/authorization processes. Accounting principles that directly impact the accounts receivable, including debit and credit transactions; charge transfers; contractual allowances and adjustments; financial class changes and revenue reclassification; and reserve methodology and mechanics. Coding principles that directly impact the coding accuracy of claims, including coding software, the query process, and clinical documentation. Healthcare accounts receivable management concepts, including an in-depth knowledge of reimbursement and the regulatory environment so as to ensure compliance with State regulations regarding patient and insurance billing issues. Understanding of Federal compliance and OIG initiatives that impact the healthcare industry. Technology alternatives applicable to the financial clearance, health information management and patient accounting environment – i.e., optical imaging, call center processing, collector workstation, 3M 360, HDM, HIPAA transactions sets, etc. Generalized understanding of networking infrastructure issues that impact the organization so as to better understand issues regarding connectivity and system performance. Coding, clinical documentation requirements and medical terminology. Standard PC word processing, spreadsheet and database applications. TQM and LEAN principles and techniques. Possesses leadership and mentoring skills necessary to provide support to both centralized departmental operations and decentralized affiliate operations and to promote employee development. Strong communication skills and the ability to be persuasive as well as collaborative. Excellent interpersonal skills in dealing with subordinates, co-workers, hospital staff, patients, payer representatives, administration and Board members. Proven analytical ability and organizational skills necessary to organize/assess information and evaluate recommendations based on data analysis. Excellent verbal and written communication skills to support interaction and participation in meetings with organizational leadership, patients, physicians, payer representatives, MHA, and representatives of other departments within the organization at large. RESPONSIBILITIES Setting and executing revenue cycle strategy, ensuring that operations are effectively integrated and aligned to support Johns Hopkins Medicine’s overarching strategy Providing operational direction and oversight for all hospital and professional revenue cycle operations leaders, including but not limited to: Patient Access—Pre-Registration, Registration, Scheduling, Financial Counseling and Clearance, Admitting Hospital and Professional Billing and Account Resolution (guarantor and third-party payer collections) Denials Prevention and Management Transaction (cash and adjustment) posting and timely and compliant Credit Balance resolution Customer Service / Call Center Bad debt and financial assistance / coverage identification and enrollment Revenue Cycle vendor selection and performance management Optimization of Revenue Cycle technology enablers and workflow integration Revenue Cycle performance (internal and external audits, quality reviews, qualitative and quantitative performance indicators and metrics, and training) Provider Enrollment/Credentialing Other as defined by Johns Hopkins Medicine Providing operational guidance, partnership and leadership for all hospital and professional revenue cycle adjacent activities, including but not limited to: Revenue Integrity—Charge Description Master and Charge Capture and Revenue Reconciliation and Optimization Health Information Management, Coding (inpatient, outpatient, professional / ambulatory), and Clinical Documentation Integrity Payer Relationship and Reimbursement Management (input into contracting, monitoring and communicating payer policy changes and updates, and administration of payer performance scorecards that monitor, report, and trend individual payer payment lags, underpayments, denials, and other defined payer performance indicators) Leading the design and execution of a standardized approach in revenue cycle people, process, and technology throughout Johns Hopkins Medicine Leading the development, monitoring, and trending/reporting of Key Performance Metrics which will guide management decisions for achieving the goals of the revenue cycle and the overall financial performance of the enterprise Leading the development and oversight of the annual operating and capital budgets for the Revenue Cycle Division Ensuring the achievement of defined Revenue Cycle Division key performance metrics and revenue/expense targets Developing and maintaining effective relationships with executive and physician leadership across the Johns Hopkins Medicine enterprise Establishing and advancing collaborative working relationships with key external organizations including other providers, payers, government entities, and applicable professional associations Negotiating and establishing shared services agreements and frameworks to support the organization’s goals Ensuring that appropriate controls exist throughout the enterprise to create accountability and effective management of the enterprise revenue cycle Remaining current and ensuring compliance with regulatory, third-party payer, and contractual changes impacting revenue cycle operations Participating in and/or chairing various committees (ex: Governance Counsel) to provide leadership and lend revenue cycle expertise. Developing and deploying best-in-class, results oriented Revenue Cycle organizational structure and team that ensures consistent high performance and achievement of goals Facilitating the communication, coordination, and implementation of enterprise business process and/or technology strategic initiatives involving revenue cycle PROBLEM SOLVING Evaluates, monitors and assists in developing the priorities and progress of JHHS revenue cycle functions. Provides senior management with information regarding revenue cycle, receivable and/or departmental performance. Through management staff, implements improvements in work process that both improve the efficiency and effectiveness of the revenue cycle management process. Works closely with senior management to evaluate new affiliate candidates vis-à-vis consolidation opportunities. If an affiliate’s revenue cycle l services are to be consolidated, leads the consolidation planning and implementation efforts. Leads redesign initiatives and other JHM or Health System-sponsored initiatives, as required based on the organization need and regulatory environment. Works with management staff on systems and payer issues that impact the ability to achieve JHHS targets and goals. Identifies opportunities for improved efficiency through better processes and additional automation. Monitors impact of process-oriented changes on staffing requirements. Serves as an organizational sponsor for implementation of any software applications that improve the overall functionality of the revenue cycle management group. This may include installation of new HIM coding, bill editing software, a real-time eligibility querying module, an automated secondary billing application, automated payment and rejection posting routines, or enhancements to the core legacy applications that improve billing and collections effectiveness. Focus on integrated revenue cycle operations across all system entities increasing communication and streamlining support system, process and resources to create a well-coordinated service experience for patients, physicians, and internal stakeholders. Oversees the management of continuous improvement of operations standards maximizing efficiency and positively impacting key revenue cycle metrics and performance indicators. Leverages LEAN methodologies to both lead and support breakthrough improvement projects to reduce denials, eliminate waste and improve service experience. BUDGET RESPONSIBILITY: Administers expense budget for a large department. Presents departmental budget recommendations to JHHS Executive Vice President of Finance and CFO/JHM Senior Vice President and Chief Financial Officer for approval. Monitors budget performance and provides variance explanations. Authorizes non-capital purchases in accordance with policies Salary Range: Minimum $0.00/hour - Maximum $.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a 0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers. #J-18808-Ljbffr
VP Revenue Cycle Management - Johns Hopkins Health System (Baltimore)
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Requisition #:655394 Location:Johns Hopkins Health System, Baltimore, MD 21201 Category:Leadership Schedule:Day Shift Employment Type:Full Time
Position Summary
This Vice President of Revenue Cycle Management is responsible for providing leadership for all activities related to the revenue cycle operations management of the Johns Hopkins Health System and the Johns Hopkins School of Medicine. This position is responsible for Financial Clearance, Health Information Management, Patient Financial Services, and Revenue Cycle Director Liaisons at each of the hospitals and a dotted line relationship with the International Revenue Cycle. This position is responsible for achieving five fundamental objectives:
- Meeting the organization’s annual cash targets
- Appraising, forecasting and determining a desired set of future conditions and strategies to achieve goals and objectives of the enterprise.
- Overall strategy, alignment, execution and delivery of revenue cycle services and programs.
- Managing the receivables in a prudent manner so as to optimize its net realizable value
- Providing world-class service to JHHS and SOM customers that continually exceeds their expectations
REPORTING RELATIONSHIPS
Reports to the JHHS Executive Vice President of Finance and CFO/JHM Senior Vice President and Chief Financial Officer with additional dotted line reporting relationship to Vice Dean Finance and Administration at the Johns Hopkins University School of Medicine.
Directs activities of approximately 800 team members in the Registration, Central Financial Clearance, Health Information Management and Business Office through staff of Senior Directors, Directors, managers and supervisors
Education & Experience
- A Bachelor’s Degree in Accounting, Business Administration, Finance, or a related field; a Master’s Degree in Business Administration, or a related field is required.
- A minimum of ten (10) plus years in leadership management that includes progressive financial management experience and expertise in revenue cycle operations and optimization with a complex healthcare environment.
- Prior work experience in a significant redesign project and/or management experience working in a highly automated, centralized or shared services office environment.
- Experience in using team building and quality management concepts to positively influence the work environment.
- Certification in CPAM or CHFP certification is strongly desired.
- Organizational development, revenue, accounting, financial clearance, health information and receivable management principles.
- Hospital operations and patient flow to identify “cause-and-effect” scenarios that impact the effectiveness of the revenue cycle management process.
- In-depth understanding of financial clearance, health information management, third party billing and collection processes for hospital and professional fee billing, with particular focus on billing requirements, contractual arrangements, utilization review guidelines and certification/authorization processes.
- Accounting principles that directly impact the accounts receivable, including debit and credit transactions; charge transfers; contractual allowances and adjustments; financial class changes and revenue reclassification; and reserve methodology and mechanics.
- Coding principles that directly impact the coding accuracy of claims, including coding software, the query process, and clinical documentation.
- Healthcare accounts receivable management concepts, including an in-depth knowledge of reimbursement and the regulatory environment so as to ensure compliance with State regulations regarding patient and insurance billing issues.
- Understanding of Federal compliance and OIG initiatives that impact the healthcare industry.
- Technology alternatives applicable to the financial clearance, health information management and patient accounting environment – i.e., optical imaging, call center processing, collector workstation, 3M 360, HDM, HIPAA transactions sets, etc.
- Generalized understanding of networking infrastructure issues that impact the organization so as to better understand issues regarding connectivity and system performance.
- Coding, clinical documentation requirements and medical terminology.
- Standard PC word processing, spreadsheet and database applications.
- TQM and LEAN principles and techniques.
- Possesses leadership and mentoring skills necessary to provide support to both centralized departmental operations and decentralized affiliate operations and to promote employee development.
- Strong communication skills and the ability to be persuasive as well as collaborative.
- Excellent interpersonal skills in dealing with subordinates, co-workers, hospital staff, patients, payer representatives, administration and Board members.
- Proven analytical ability and organizational skills necessary to organize/assess information and evaluate recommendations based on data analysis.
- Excellent verbal and written communication skills to support interaction and participation in meetings with organizational leadership, patients, physicians, payer representatives, MHA, and representatives of other departments within the organization at large.
- Setting and executing revenue cycle strategy, ensuring that operations are effectively integrated and aligned to support Johns Hopkins Medicine’s overarching strategy
- Providing operational direction and oversight for all hospital and professional revenue cycle operations leaders, including but not limited to:
- Patient Access—Pre-Registration, Registration, Scheduling, Financial Counseling and Clearance, Admitting
- Hospital and Professional Billing and Account Resolution (guarantor and third-party payer collections)
- Denials Prevention and Management
- Transaction (cash and adjustment) posting and timely and compliant Credit Balance resolution
- Customer Service / Call Center
- Bad debt and financial assistance / coverage identification and enrollment
- Revenue Cycle vendor selection and performance management
- Optimization of Revenue Cycle technology enablers and workflow integration
- Revenue Cycle performance (internal and external audits, quality reviews, qualitative and quantitative performance indicators and metrics, and training)
- Provider Enrollment/Credentialing
- Other as defined by Johns Hopkins Medicine
- Providing operational guidance, partnership and leadership for all hospital and professional revenue cycle adjacent activities, including but not limited to:
- Revenue Integrity—Charge Description Master and Charge Capture and Revenue Reconciliation and Optimization
- Health Information Management, Coding (inpatient, outpatient, professional / ambulatory), and Clinical Documentation Integrity
- Payer Relationship and Reimbursement Management (input into contracting, monitoring and communicating payer policy changes and updates, and administration of payer performance scorecards that monitor, report, and trend individual payer payment lags, underpayments, denials, and other defined payer performance indicators)
- Leading the design and execution of a standardized approach in revenue cycle people, process, and technology throughout Johns Hopkins Medicine
- Leading the development, monitoring, and trending/reporting of Key Performance Metrics which will guide management decisions for achieving the goals of the revenue cycle and the overall financial performance of the enterprise
- Leading the development and oversight of the annual operating and capital budgets for the Revenue Cycle Division
- Ensuring the achievement of defined Revenue Cycle Division key performance metrics and revenue/expense targets
- Developing and maintaining effective relationships with executive and physician leadership across the Johns Hopkins Medicine enterprise
- Establishing and advancing collaborative working relationships with key external organizations including other providers, payers, government entities, and applicable professional associations
- Negotiating and establishing shared services agreements and frameworks to support the organization’s goals
- Ensuring that appropriate controls exist throughout the enterprise to create accountability and effective management of the enterprise revenue cycle
- Remaining current and ensuring compliance with regulatory, third-party payer, and contractual changes impacting revenue cycle operations<
VP Revenue Cycle Management - Johns Hopkins Health System (Baltimore)
Posted today
Job Viewed
Job Description
POSITION SUMMARY
This Vice President of Revenue Cycle Management is responsible for providing leadership for all activities related to the revenue cycle operations management of the Johns Hopkins Health System and the Johns Hopkins School of Medicine. This position is responsible for Financial Clearance, Health Information Management, Patient Financial Services, and Revenue Cycle Director Liaisons at each of the hospitals and a dotted line relationship with the International Revenue Cycle. This position is responsible for achieving five fundamental objectives:
- Meeting the organizations annual cash targets
- Appraising, forecasting and determining a desired set of future conditions and strategies to achieve goals and objectives of the enterprise.
- Overall strategy, alignment, execution and delivery of revenue cycle services and programs.
- Managing the receivables in a prudent manner so as to optimize its net realizable value
- Providing world-class service to JHHS and SOM customers that continually exceeds their expectations
The incumbent serves as the spokesperson for the enterprise internal and external organizations, including governmental agencies, payer organizations, external auditors, other healthcare providers, etc. The incumbent is expected to provide strategic vision to the department, challenging assumptions and standards of business, in an effort to improve overall operational effectiveness.
REPORTING RELATIONSHIPS
Reports to the JHHS Executive Vice President of Finance and CFO/JHM Senior Vice President and Chief Financial Officer with additional dotted line reporting relationship to Vice Dean Finance and Administration at the Johns Hopkins University School of Medicine.
Directs activities of approximately 800 team members in the Registration, Central Financial Clearance, Health Information Management and Business Office through staff of Senior Directors, Directors, managers and supervisors
EDUCATION & EXPERIENCE
- A Bachelors Degree in Accounting, Business Administration, Finance, or a related field; a Masters Degree in Business Administration, or a related field is required.
- A minimum of ten (10) plus years in leadership management that includes progressive financial management experience and expertise in revenue cycle operations and optimization with a complex healthcare environment.
- Prior work experience in a significant redesign project and/or management experience working in a highly automated, centralized or shared services office environment.
- Experience in using team building and quality management concepts to positively influence the work environment.
- Certification in CPAM or CHFP certification is strongly desired.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Organizational development, revenue, accounting, financial clearance, health information and receivable management principles.
- Hospital operations and patient flow to identify cause-and-effect scenarios that impact the effectiveness of the revenue cycle management process.
- In-depth understanding of financial clearance, health information management, third party billing and collection processes for hospital and professional fee billing, with particular focus on billing requirements, contractual arrangements, utilization review guidelines and certification/authorization processes.
- Accounting principles that directly impact the accounts receivable, including debit and credit transactions; charge transfers; contractual allowances and adjustments; financial class changes and revenue reclassification; and reserve methodology and mechanics.
- Coding principles that directly impact the coding accuracy of claims, including coding software, the query process, and clinical documentation.
- Healthcare accounts receivable management concepts, including an in-depth knowledge of reimbursement and the regulatory environment so as to ensure compliance with State regulations regarding patient and insurance billing issues.
- Understanding of Federal compliance and OIG initiatives that impact the healthcare industry.
- Technology alternatives applicable to the financial clearance, health information management and patient accounting environment i.e., optical imaging, call center processing, collector workstation, 3M 360, HDM, HIPAA transactions sets, etc.
- Generalized understanding of networking infrastructure issues that impact the organization so as to better understand issues regarding connectivity and system performance.
- Coding, clinical documentation requirements and medical terminology.
- Standard PC word processing, spreadsheet and database applications.
- TQM and LEAN principles and techniques.
- Possesses leadership and mentoring skills necessary to provide support to both centralized departmental operations and decentralized affiliate operations and to promote employee development.
- Strong communication skills and the ability to be persuasive as well as collaborative.
- Excellent interpersonal skills in dealing with subordinates, co-workers, hospital staff, patients, payer representatives, administration and Board members.
- Proven analytical ability and organizational skills necessary to organize/assess information and evaluate recommendations based on data analysis.
- Excellent verbal and written communication skills to support interaction and participation in meetings with organizational leadership, patients, physicians, payer representatives, MHA, and representatives of other departments within the organization at large.
RESPONSIBILITIES
- Setting and executing revenue cycle strategy, ensuring that operations are effectively integrated and aligned to support Johns Hopkins Medicines overarching strategy
- Providing operational direction and oversight for all hospital and professional revenue cycle operations leaders, including but not limited to:
- Patient AccessPre-Registration, Registration, Scheduling, Financial Counseling and Clearance, Admitting
- Hospital and Professional Billing and Account Resolution (guarantor and third-party payer collections)
- Denials Prevention and Management
- Transaction (cash and adjustment) posting and timely and compliant Credit Balance resolution
- Customer Service / Call Center
- Bad debt and financial assistance / coverage identification and enrollment
- Revenue Cycle vendor selection and performance management
- Optimization of Revenue Cycle technology enablers and workflow integration
- Revenue Cycle performance (internal and external audits, quality reviews, qualitative and quantitative performance indicators and metrics, and training)
- Provider Enrollment/Credentialing
- Other as defined by Johns Hopkins Medicine
- Providing operational guidance, partnership and leadership for all hospital and professional revenue cycle adjacent activities, including but not limited to:
- Revenue IntegrityCharge Description Master and Charge Capture and Revenue Reconciliation and Optimization
- Health Information Management, Coding (inpatient, outpatient, professional / ambulatory), and Clinical Documentation Integrity
- Payer Relationship and Reimbursement Management (input into contracting, monitoring and communicating payer policy changes and updates, and administration of payer performance scorecards that monitor, report, and trend individual payer payment lags, underpayments, denials, and other defined payer performance indicators)
- Leading the design and execution of a standardized approach in revenue cycle people, process, and technology throughout Johns Hopkins Medicine
- Leading the development, monitoring, and trending/reporting of Key Performance Metrics which will guide management decisions for achieving the goals of the revenue cycle and the overall financial performance of the enterprise
- Leading the development and oversight of the annual operating and capital budgets for the Revenue Cycle Division
- Ensuring the achievement of defined Revenue Cycle Division key performance metrics and revenue/expense targets
- Developing and maintaining effective relationships with executive and physician leadership across the Johns Hopkins Medicine enterprise
- Establishing and advancing collaborative working relationships with key external organizations including other providers, payers, government entities, and applicable professional associations
- Negotiating and establishing shared services agreements and frameworks to support the organizations goals
- Ensuring that appropriate controls exist throughout the enterprise to create accountability and effective management of the enterprise revenue cycle
- Remaining current and ensuring compliance with regulatory, third-party payer, and contractual changes impacting revenue cycle operations
- Participating in and/or chairing various committees (ex: Governance Counsel) to provide leadership and lend revenue cycle expertise.
- Developing and deploying best-in-class, results oriented Revenue Cycle organizational structure and team that ensures consistent high performance and achievement of goals
- Facilitating the communication, coordination, and implementation of enterprise business process and/or technology strategic initiatives involving revenue cycle
PROBLEM SOLVING
- Evaluates, monitors and assists in developing the priorities and progress of JHHS revenue cycle functions.
- Provides senior management with information rega
VP Revenue Cycle Management - Johns Hopkins Health System (Baltimore)
Posted today
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Job Description
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Job Details
- Requisition #:
- 655394
- Location:
- Johns Hopkins Health System,
Baltimore,
MD 21201
- Category:
- Leadership
- Schedule:
- Day Shift
- Employment Type:
- Full Time
POSITION SUMMARY
This Vice President of Revenue Cycle Management is responsible for providing leadership for all activities related to the revenue cycle operations management of the Johns Hopkins Health System and the Johns Hopkins School of Medicine. This position is responsible for Financial Clearance, Health Information Management, Patient Financial Services, and Revenue Cycle Director Liaisons at each of the hospitals and a dotted line relationship with the International Revenue Cycle. This position is responsible for achieving five fundamental objectives:
- Meeting the organization's annual cash targets
- Appraising, forecasting and determining a desired set of future conditions and strategies to achieve goals and objectives of the enterprise.
- Overall strategy, alignment, execution and delivery of revenue cycle services and programs.
- Managing the receivables in a prudent manner so as to optimize its net realizable value
- Providing world-class service to JHHS and SOM customers that continually exceeds their expectations
The incumbent serves as the spokesperson for the enterprise internal and external organizations, including governmental agencies, payer organizations, external auditors, other healthcare providers, etc. The incumbent is expected to provide strategic vision to the department, challenging assumptions and standards of business, in an effort to improve overall operational effectiveness.
REPORTING RELATIONSHIPS
Reports to the JHHS Executive Vice President of Finance and CFO/JHM Senior Vice President and Chief Financial Officer with additional dotted line reporting relationship to Vice Dean Finance and Administration at the Johns Hopkins University School of Medicine.
Directs activities of approximately 800 team members in the Registration, Central Financial Clearance, Health Information Management and Business Office through staff of Senior Directors, Directors, managers and supervisors
EDUCATION & EXPERIENCE
- A Bachelor's Degree in Accounting, Business Administration, Finance, or a related field; a Master's Degree in Business Administration, or a related field is required.
- A minimum of ten (10) plus years in leadership management that includes progressive financial management experience and expertise in revenue cycle operations and optimization with a complex healthcare environment.
- Prior work experience in a significant redesign project and/or management experience working in a highly automated, centralized or shared services office environment.
- Experience in using team building and quality management concepts to positively influence the work environment.
- Certification in CPAM or CHFP certification is strongly desired.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Organizational development, revenue, accounting, financial clearance, health information and receivable management principles.
- Hospital operations and patient flow to identify cause-and-effect scenarios that impact the effectiveness of the revenue cycle management process.
- In-depth understanding of financial clearance, health information management, third party billing and collection processes for hospital and professional fee billing, with particular focus on billing requirements, contractual arrangements, utilization review guidelines and certification/authorization processes.
- Accounting principles that directly impact the accounts receivable, including debit and credit transactions; charge transfers; contractual allowances and adjustments; financial class changes and revenue reclassification; and reserve methodology and mechanics.
- Coding principles that directly impact the coding accuracy of claims, including coding software, the query process, and clinical documentation.
- Healthcare accounts receivable management concepts, including an in-depth knowledge of reimbursement and the regulatory environment so as to ensure compliance with State regulations regarding patient and insurance billing issues.
- Understanding of Federal compliance and OIG initiatives that impact the healthcare industry.
- Technology alternatives applicable to the financial clearance, health information management and patient accounting environment - i.e., optical imaging, call center processing, collector workstation, 3M 360, HDM, HIPAA transactions sets, etc.
- Generalized understanding of networking infrastructure issues that impact the organization so as to better understand issues regarding connectivity and system performance.
- Coding, clinical documentation requirements and medical terminology.
- Standard PC word processing, spreadsheet and database applications.
- TQM and LEAN principles and techniques.
- Possesses leadership and mentoring skills necessary to provide support to both centralized departmental operations and decentralized affiliate operations and to promote employee development.
- Strong communication skills and the ability to be persuasive as well as collaborative.
- Excellent interpersonal skills in dealing with subordinates, co-workers, hospital staff, patients, payer representatives, administration and Board members.
- Proven analytical ability and organizational skills necessary to organize/assess information and evaluate recommendations based on data analysis.
- Excellent verbal and written communication skills to support interaction and participation in meetings with organizational leadership, patients, physicians, payer representatives, MHA, and representatives of other departments within the organization at large.
RESPONSIBILITIES
- Setting and executing revenue cycle strategy, ensuring that operations are effectively integrated and aligned to support Johns Hopkins Medicine's overarching strategy
- Providing operational direction and oversight for all hospital and professional revenue cycle operations leaders, including but not limited to:
- Patient Access-Pre-Registration, Registration, Scheduling, Financial Counseling and Clearance, Admitting
- Hospital and Professional Billing and Account Resolution (guarantor and third-party payer collections)
- Denials Prevention and Management
- Transaction (cash and adjustment) posting and timely and compliant Credit Balance resolution
- Customer Service / Call Center
- Bad debt and financial assistance / coverage identification and enrollment
- Revenue Cycle vendor selection and performance management
- Optimization of Revenue Cycle technology enablers and workflow integration
- Revenue Cycle performance (internal and external audits, quality reviews, qualitative and quantitative performance indicators and metrics, and training)
- Provider Enrollment/Credentialing
- Other as defined by Johns Hopkins Medicine
- Providing operational guidance, partnership and leadership for all hospital and professional revenue cycle adjacent activities, including but not limited to:
- Revenue Integrity-Charge Description Master and Charge Capture and Revenue Reconciliation and Optimization
- Health Information Management, Coding (inpatient, outpatient, professional / ambulatory), and Clinical Documentation Integrity
- Payer Relationship and Reimbursement Management (input into contracting, monitoring and communicating payer policy changes and updates, and administration of payer performance scorecards that monitor, report, and trend individual payer payment lags, underpayments, denials, and other defined payer performance indicators)
- Leading the design and execution of a standardized approach in revenue cycle people, process, and technology throughout Johns Hopkins Medicine
- Leading the development, monitoring, and trending/reporting of Key Performance Metrics which will guide management decisions for achieving the goals of the revenue cycle and the overall financial performance of the enterprise
- Leading the development and oversight of the annual operating and capital budgets for the Revenue Cycle Division
- Ensuring the achievement of defined Revenue Cycle Division key performance metrics and revenue/expense targets
- Developing and maintaining effective relationships with executive and physician leadership across the Johns Hopkins Medicine enterprise
- Establishing and advancing collaborative working relationships with key external organizations including other providers, payers, government entities, and applicable professional associations
- Negotiating and establishing shared ser
Shuttle Driver, CDL Required ($22.25/hour) - Johns Hopkins Health System
Posted 1 day ago
Job Viewed
Job Description
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs.
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay for this position is $22.25 per hour.
**Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
**SUMMARY**
The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. He/She is also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**
**Descriptive Statement(s) - % of Time**
+ Shuttles guests to appropriate places that are approved by manager and the client contact. Must be able to learn and remember pick-up and destination points. Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.- 40%
+ Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers. Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome to property- 20%
+ May operate a vehicle that seats sixteen people or more, including driver _._ Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle _._ Monitors vehicle condition and records malfunctioning items or damage and submits to manager- 20%
+ Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. May not provide "lift" services or assistance to any hotel or hospital guest; only offer a hand for assistance. Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use. Must be able to assist patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts- 20%
**The total amount of time for all functions of the job - 100%**
**QUALIFICATIONS**
**Education:**
+ High school diploma or general education degree (GED)
**Required Licensure, Certification, etc.:**
+ Must possess a Commercial Driver's License (CDL) with Passenger endorsement issued by the state in which the associate will be preforming shuttle driver services.
+ Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client
+ Due to vehicle leasing contract requirements must be at least 21 years of age
+ Must maintain a valid driver's license at all times
+ Pass annual / semiannual MVR check
+ Must complete the Wheelchair Safety Training course provided by Towne Park as applicable
+ Must possess current Medical Examiners Certificate
+ Must maintain an up to date license as well as DOT endorsements and a bi-annual physical exam as applicable
**Work Experience:**
+ At least three years of commercial driving experience or nine (9) years of driving experience as a licensed driver
**Knowledge:**
+ Must be able to drive manual transmission
**Skills:**
+ Ability to read and write standard English language
+ Ability to read and comprehend simple instructions, short correspondence and memos
+ Ability to write simple correspondence
+ Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
+ Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
+ Ability to understand 24 hour and military time systems
+ Ability to understand rates applicable to time passed
**SCOPE**
**Authority to Act:**
Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
**Budget Responsibility:**
The employee has control over resources available only.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
**Working Environment**
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
**Travel**
Travel of up to 5% may be required.
**ACKNOWLEDGEMENT AND ACCEPTANCE**
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Parking Enforcement Attendant ($17/hr) - Johns Hopkins Health System Parking - Bayview
Posted 1 day ago
Job Viewed
Job Description
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
The Parking Enforcement Attendant directly reports to the Account Manager. This position is responsible for performing a variety of Facility/Garage/Lot supportive functions which include, but are not limited to; customer service, cashiering, flagging, cleaning, lot maintenance, operating and maintaining revenue control equipment, filling out reports, issuing parking citations, opening and closing of booths.
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay for this position is $17 per hour plus tips.
Work Schedule: The work schedule for this position is Saturday and Sunday 6am-7:30pm.
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**
+ Maintain a pleasant, friendly, and professional demeanor with all guests, parkers, co-workers, and clients
+ Patrol and monitor each lot to ensure that only authorized vehicles are parked
+ Enforcing lots by issuing citations based on our preapproved guidelines to any non-paid or time-expired parkers
+ Manage lot signage, for example: taking down, repairing, and assembling signs
+ Maintain lot cleanliness by picking up trash, cleaning signage, and other general lot maintenance
+ Trouble shoot parking meters/equipment when applicable
+ Responsible for preparing reports and filing paperwork regarding violations and citations
+ Ensure compliance with local, state, and federal laws
+ Seasonal tasks including snow removal by shoveling, salting and operation of snow thrower
+ Perform other duties as assigned
**Descriptive Statement(s)**
**% of Time**
**The total amount of time for all functions of the job**
**100%**
**QUALIFICATIONS**
**Education:**
+ High school diploma or general education degree (GED) preferred
**Required Licensure, Certification, etc.:**
+ Must be at least 18 years of age and be able to pass a criminal background check and drug screen
+ A valid driver's license and clean driving record
**Work Experience:**
+ One to three months related experience and/or training; OR equivalent combination of education and experience
**Knowledge & Skills:**
+ Ability to provide excellent customer service to guests.
+ Ability to be trained to operate and maintain revenue control equipment
+ Skilled in maintenance and the upkeep of a facility
+ Ability to log information and make mathematical computations quickly and accurately
+ Some knowledge of personnel policies and procedures
+ Knowledge and ability in the use of a calculator and fee computer
+ Good written and communication skills, both in writing and verbally
+ Willingness to work outside in all weather conditions
+ Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
+ Ability to establish and maintain effective and appropriate relationships with the public, agencies and other employees
+ Ability to operate motor vehicle
+ Ability to stand for the length of the shift
+ Ability to lift, push and pull up to 50 pounds
**SCOPE**
**Authority to Act:**
? Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
? Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.
? Performs duties with little direction given, operating from established directions and instructions. Decisions are made within general Town Parke policy constraints but occasionally require independent decision making.
**Budget Responsibility:**
? The employee has control over resources available only.
? The employee has control over a department(s) budget.
? The employee has authority to develop. Manage and control a department(s) budget.
? The employee has authority to make financial decisions on behalf of TP.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The_ **_working conditions and physical demands_** _described here are representative of those that must be met by an associate to_ **_successfully perform the essential functions of this job_** _. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
? Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
? Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
**Working Environment**
? The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
? The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.
**Travel**
Travel of up to 5% may be required.
Director, Clinical Operations
Posted 4 days ago
Job Viewed
Job Description
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
**Position Summary** **:**
Is responsible for the implementation and oversight of clinical study operations by organizing and coordinating with other relevant parties the planning, implementation, management, execution and completion of clinical studies according to applicable regulations and guidance, ICH and GCP, and Bausch & Lomb SOPs within agreed-upon timeframes and budget. Also responsible for effective communication within the corporation (and with external entities, where appropriate) of the issues and actions related to the successful completion of these studies. May serve as the primary project team representative for Clinical Operations.
**Major areas of Responsibility** **:**
Clinical Operations:
+ Manage and/or oversee the development process for critical study documents (e.g., protocol, amendments, IB, ICF, and CRFs). Will also work closely with members of other functional areas to provide input on study-related documents and issues (DMP, SAP, drug/device supplies, CSR, etc.).
+ Provides clinical operations input in the identification, evaluation, and selection of CROs and vendors (e.g., central labs, central IRB, IVRS, etc.).
+ Manage the identification, evaluation, and selection of investigators/sites.
+ Ongoing assessment, evaluation and management of internal and external resources.
+ Ensure study supply requirements are met.
+ Responsible for the appropriate communication with and maintenance of clinical study sites including training of site personnel in the study protocol and other study-specific procedures.
+ Supervise clinical operations team to ensure all study activities are completed in accordance with applicable regulations and guidance, ICH, GCP and B&L SOPs.
+ Communicate with relevant global team members, other B&L departments (e.g., R&D/Project Management, Clinical/Medical Affairs, Biometrics, Regulatory Affairs, Quality Assurance, Pharmacovigilance/GPSS and Drug/Device Safety, and Clinical Supplies), and external consultants to ensure study objectives are being met and provide the operations director and/or senior management with timely updates on progress and changes in scope, schedule, and resources.
+ Organize investigator and expert meetings relevant to the indication and assist with the organization and management of DSMBs and Data Review Committees, as necessary.
+ Prepare study timelines and budgets and ensuring study execution is aligned with these targets.
+ Supervise clinical staff and vendors to ensure all study activities are completed in accordance with applicable regulations and guidance, ICH, GCP and B&L SOPs.
+ Responsible for the quality of all study-related documentation (e.g., Trial Master File, site qualification and initiation visits reports, interim monitoring visit reports, clinical monitoring plan, informed consents, CRF completion guidelines, pharmacy manual, etc.) during study start-up and throughout the life of the project to ensure that procedures are followed in an appropriate and consistent manner.
+ Oversee the preparation of procedures for the conduct and monitoring of clinical research such as Clinical Monitoring Plans, procedures for reporting of adverse events, CRF completion guidelines, Study Manual, etc.
+ Liaise with PVG/GPSS and provide clinical operations support and guidance for the ongoing surveillance of the safety of patients in clinical trials by reviewing reported AEs and SAEs and assure proper reporting of the events to the IRBs/REBs/ECs.
+ Liaise with Data Management to review data discrepancies and ensure that data clarification forms (queries) are appropriately handled by the CRAs and responded to by the site/investigator in a timely manner. May assist in the review of queries to determine criticality of the DCF during data clean-up and lock process.
+ Liaise with vendors and study site personnel and clinical investigators to provide study related guidance and answers to operational issues.
Budgets and Forecasts:
+ Provide input to Finance to forecast study expenditures and resourcing needs.
+ Review RFPs and proposals from external vendors.
+ Ensure subordinates and vendors manage and monitor study related expenses to meet forecast.
Regulatory Reports:
+ Provide Clinical Operations support in the timely coordination and execution of clinical study reports.
+ Assist in the review of regulatory reports to ensure that reports accurately reflect proper interpretation of the clinical study findings.
+ Assist to ensure annual IND/IDE and IB/ROPI updates are completed in an accurate and timely manner.
+ Provide Clinical Operations support to the Regulatory Affairs department.
Leadership:
+ Manage in-house team of CRAs, CTAs and/or CTMs for one or more studies to ensure execution of all studies in a timely and efficient manner.
+ Provide leadership, training, and development support to the study team.
+ May lead meetings (face-to-face, teleconferences, etc.) with external vendors ensuring problems are identified and issues are resolved quickly and efficiently.
+ May serve as a representative on internal committees/teams for Clinical Operations or cross-functional activities.
+ Foster a dynamic, matrixed working environment by appropriately challenging processes, inspiring a shared vision, enabling others to act, leading by example, and encouraging study team members to meet and/or exceed expectations.
+ Encourage professional growth of personnel through regular training sessions, and by acting as a resource to clinical staff. May lead training sessions.
+ Provide guidance and comments on SOPs revisions. May act as a leader of a SOP sub-committee for SOP revisions.
+ May visit sites with CRAs as needed to provide hands-on training as well as to discuss study related issues and problems with the Principal Investigator and/or site staff.
+ Share/present knowledge and information with appropriate departmental, project, or study team members for training purposes.
**POSITION REQUIREMENTS** **:**
+ Strong knowledge of Good Clinical Practices (GCP), clinical trials management (including site monitoring), scientific methods, research design, regulatory compliance, and clinical data management.
+ Minimum 10-12 years experience in the industry with a minimum of 6 years of managing clinical trials.
+ Minimum of 5 - 6 years experience in managing and training clinical personnel (Executive CRAs, CRAs, project assistants).
+ Experience leading device studies in Ophthalmology is a plus
+ Strong planning and organizational skills with ability to multi-task and plan activities as it relates to management of clinical trials.
+ Experience leading and working within cross-functional teams.
+ Experience in managing CROs and external vendors.
+ Excellent written and verbal communication skills and strong interpersonal skills in order to interface with physicians, outside vendors, consultants, team members and various audiences.
+ Ability to problem solve, build teams, and to lead and motivate others.
+ Effectively work independently as well as within a team matrix.
+ Financial management skills as applicable to overseeing project expenditures and forecasts.
+ Advanced computer skills (Microsoft applications, spreadsheets and data displays, etc.)
+ Willing and able to travel.
**We offer competitive salary & excellent benefits including:**
+ Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date
+ 401K Plan with company match and ongoing company contribution
+ Paid time off - vacation (3 weeks - prorated upon hire), floating holidays and sick time
+ Employee Stock Purchase Plan with company match
+ Employee Incentive Bonus
+ Tuition Reimbursement (select degrees)
+ Ongoing performance feedback and annual compensation review
This position may be available in the following location(s): ((location_obj))
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
For U.S. locations that require disclosure of compensation, the starting pay for this role is between $170,000.00 and $205,000.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors. U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.
Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms. To learn more please read Bausch + Lomb's Job Offer Fraud Statement ( .
Our Benefit Programs:Employee Benefits: Bausch + Lomb ( must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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Director, Clinical Operations
Posted 1 day ago
Job Viewed
Job Description
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
**Position Summary** **:**
Is responsible for the implementation and oversight of clinical study operations by organizing and coordinating with other relevant parties the planning, implementation, management, execution and completion of clinical studies according to applicable regulations and guidance, ICH and GCP, and Bausch & Lomb SOPs within agreed-upon timeframes and budget. Also responsible for effective communication within the corporation (and with external entities, where appropriate) of the issues and actions related to the successful completion of these studies. May serve as the primary project team representative for Clinical Operations.
**Major areas of Responsibility** **:**
Clinical Operations:
+ Manage and/or oversee the development process for critical study documents (e.g., protocol, amendments, IB, ICF, and CRFs). Will also work closely with members of other functional areas to provide input on study-related documents and issues (DMP, SAP, drug/device supplies, CSR, etc.).
+ Provides clinical operations input in the identification, evaluation, and selection of CROs and vendors (e.g., central labs, central IRB, IVRS, etc.).
+ Manage the identification, evaluation, and selection of investigators/sites.
+ Ongoing assessment, evaluation and management of internal and external resources.
+ Ensure study supply requirements are met.
+ Responsible for the appropriate communication with and maintenance of clinical study sites including training of site personnel in the study protocol and other study-specific procedures.
+ Supervise clinical operations team to ensure all study activities are completed in accordance with applicable regulations and guidance, ICH, GCP and B&L SOPs.
+ Communicate with relevant global team members, other B&L departments (e.g., R&D/Project Management, Clinical/Medical Affairs, Biometrics, Regulatory Affairs, Quality Assurance, Pharmacovigilance/GPSS and Drug/Device Safety, and Clinical Supplies), and external consultants to ensure study objectives are being met and provide the operations director and/or senior management with timely updates on progress and changes in scope, schedule, and resources.
+ Organize investigator and expert meetings relevant to the indication and assist with the organization and management of DSMBs and Data Review Committees, as necessary.
+ Prepare study timelines and budgets and ensuring study execution is aligned with these targets.
+ Supervise clinical staff and vendors to ensure all study activities are completed in accordance with applicable regulations and guidance, ICH, GCP and B&L SOPs.
+ Responsible for the quality of all study-related documentation (e.g., Trial Master File, site qualification and initiation visits reports, interim monitoring visit reports, clinical monitoring plan, informed consents, CRF completion guidelines, pharmacy manual, etc.) during study start-up and throughout the life of the project to ensure that procedures are followed in an appropriate and consistent manner.
+ Oversee the preparation of procedures for the conduct and monitoring of clinical research such as Clinical Monitoring Plans, procedures for reporting of adverse events, CRF completion guidelines, Study Manual, etc.
+ Liaise with PVG/GPSS and provide clinical operations support and guidance for the ongoing surveillance of the safety of patients in clinical trials by reviewing reported AEs and SAEs and assure proper reporting of the events to the IRBs/REBs/ECs.
+ Liaise with Data Management to review data discrepancies and ensure that data clarification forms (queries) are appropriately handled by the CRAs and responded to by the site/investigator in a timely manner. May assist in the review of queries to determine criticality of the DCF during data clean-up and lock process.
+ Liaise with vendors and study site personnel and clinical investigators to provide study related guidance and answers to operational issues.
Budgets and Forecasts:
+ Provide input to Finance to forecast study expenditures and resourcing needs.
+ Review RFPs and proposals from external vendors.
+ Ensure subordinates and vendors manage and monitor study related expenses to meet forecast.
Regulatory Reports:
+ Provide Clinical Operations support in the timely coordination and execution of clinical study reports.
+ Assist in the review of regulatory reports to ensure that reports accurately reflect proper interpretation of the clinical study findings.
+ Assist to ensure annual IND/IDE and IB/ROPI updates are completed in an accurate and timely manner.
+ Provide Clinical Operations support to the Regulatory Affairs department.
Leadership:
+ Manage in-house team of CRAs, CTAs and/or CTMs for one or more studies to ensure execution of all studies in a timely and efficient manner.
+ Provide leadership, training, and development support to the study team.
+ May lead meetings (face-to-face, teleconferences, etc.) with external vendors ensuring problems are identified and issues are resolved quickly and efficiently.
+ May serve as a representative on internal committees/teams for Clinical Operations or cross-functional activities.
+ Foster a dynamic, matrixed working environment by appropriately challenging processes, inspiring a shared vision, enabling others to act, leading by example, and encouraging study team members to meet and/or exceed expectations.
+ Encourage professional growth of personnel through regular training sessions, and by acting as a resource to clinical staff. May lead training sessions.
+ Provide guidance and comments on SOPs revisions. May act as a leader of a SOP sub-committee for SOP revisions.
+ May visit sites with CRAs as needed to provide hands-on training as well as to discuss study related issues and problems with the Principal Investigator and/or site staff.
+ Share/present knowledge and information with appropriate departmental, project, or study team members for training purposes.
**POSITION REQUIREMENTS** **:**
+ Strong knowledge of Good Clinical Practices (GCP), clinical trials management (including site monitoring), scientific methods, research design, regulatory compliance, and clinical data management.
+ Minimum 10-12 years experience in the industry with a minimum of 6 years of managing clinical trials.
+ Minimum of 5 - 6 years experience in managing and training clinical personnel (Executive CRAs, CRAs, project assistants).
+ Experience leading device studies in Ophthalmology is a plus
+ Strong planning and organizational skills with ability to multi-task and plan activities as it relates to management of clinical trials.
+ Experience leading and working within cross-functional teams.
+ Experience in managing CROs and external vendors.
+ Excellent written and verbal communication skills and strong interpersonal skills in order to interface with physicians, outside vendors, consultants, team members and various audiences.
+ Ability to problem solve, build teams, and to lead and motivate others.
+ Effectively work independently as well as within a team matrix.
+ Financial management skills as applicable to overseeing project expenditures and forecasts.
+ Advanced computer skills (Microsoft applications, spreadsheets and data displays, etc.)
+ Willing and able to travel.
**We offer competitive salary & excellent benefits including:**
+ Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date
+ 401K Plan with company match and ongoing company contribution
+ Paid time off - vacation (3 weeks - prorated upon hire), floating holidays and sick time
+ Employee Stock Purchase Plan with company match
+ Employee Incentive Bonus
+ Tuition Reimbursement (select degrees)
+ Ongoing performance feedback and annual compensation review
This position may be available in the following location(s): ((location_obj))
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
For U.S. locations that require disclosure of compensation, the starting pay for this role is between $170,000.00 and $205,000.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors. U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.
Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms. To learn more please read Bausch + Lomb's Job Offer Fraud Statement ( .
Our Benefit Programs:Employee Benefits: Bausch + Lomb ( must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Manager, Clinical Operations (Rheumatology)
Posted 4 days ago
Job Viewed
Job Description
The Clinical Manager for our Rheumatology (Rheum) Customer Success team is responsible for leading the Customer Success Clinical function of PPS Analytics. This individual will be responsible for attaining specific objectives defined by the EVP of Provider Solutions. In this role, the Manager will be held primarily accountable for the overall direction and success of the Rheum PPS Clinical Experience of our customers. Additional responsibilities related to the broader Specialty Networks, LLC, organization may also be assigned by the PPS EVP Provider Solutions. This is a position for a clinical expert that will lead our Rheum program.
**Location** - Fully remote with the expectation of 15-20% travel. Travel does fluctuate throughout the year - but, ideally targeting candidates within reasonably commutable distance of an airport (with willingness to travel).
**Responsibilities**
- Work closely with the EVP, Provider Solutions to develop and grow the Rheum Clinical Team when necessary
- Manage day to day functions, requirements, deadlines of projects etc. for Customer Success Clinical Team
- Work in conjunction with the EVP of Provider Solutions to manage the technology discussions and the end customer experience with PPS Analytics Tools. Work with the technical teams, set priorities for technical solutions, new features, build, etc.
- Manage the details and overall workflow for individual work and eventual Rheum Clinical team to onboard new practices including Assessment Call and giving direction to Clinical Analyst owning account
- Once the Rheum team grows, manage the training and oversite of all new Clinical Analyst Team members (working with HR, technology teams, onboarding checklist, etc.)
- Manage the ongoing skills assessments and competency testing of all Clinical Analyst Team Members
- Manage the build of any new disease states, needed educational materials, etc. for defined workflows and "play books" per Rheum disease states
- Manage the customer/practice experience regarding value of PPS services, impactful and accurate reporting and consistent messaging through presentations, slide decks, emails etc.
- Follow all Specialty Network requirements of the Provider Solutions, Customer Success, management, and HR Handbook rules
- Assist EVP of Provider Solutions with Staff Reviews, goal setting, etc.
- Manage all aspects of quantifiable performance program for enrolled Rheum practices
- Act as a Rheum data subject matter expert for internal and external teams
- Collaborate with cross-functional teams on real-world evidence and industry projects
**Qualifications**
- Individuals with a BSN and RN license strongly preferred but not required, APP licensure a plus
- 5 years of clinical experience (or more) preferred
- Background working with clinical data, highly desirable
- Ideally targeting 5 years of experience working in a Rheum Office Practice (2 years of experience in a clinical supervisory or management role in a Rheum Office Practice) preferred
- Must bring an analytical mindset with the willingness/ability to take a data-driven approach
- Strong communication skills are necessary in this role as this individual will be leading presentations for various stakeholders
- Knowledge of medical terminology highly desired
- Knowledge of health-care related computer applications including practice management systems, electronic health record systems, etc.
- Proficiency in Microsoft Office Suite, including but not limited to Word, PowerPoint and Excel
- Good understanding of how technology algorithms affect key data points in disease states
- Remains calm under pressure and resolves problems effectively and efficiently
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule forms
**What is expected of you and others at this level**
- Ability to lead teams and drive initiatives to timely and successful completion
- Ability to work effectively and efficiently in a remote environment, motivating clients and team members to deliver on shared goals
- Ability to navigate and thrive in a fast-paced and dynamic environment
- Possesses strong business acumen
- Able to locate and analyze information and make sound recommendations
- Ability to maintain strict patient, physician, staff and corporate confidentiality
- Ability to demonstrate professionalism, compassion, and caring at all times when dealing with others
- Ability to establish and maintain effective working relationships with patients, employees and the public
- Ability to exercise self-initiative, plan, prioritize and complete delegated tasks
- Ability to apply good judgement in solving everyday problems with calmness and diplomacy
_#LI-LP_
_#LI-Remote_
**Anticipated Pay Range** $103,500.00 - 144,700.00 USD
**Bonus Eligible** - Yes
**Benefits** : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
**Application window anticipated to close** : 07/20/2025 * if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Senior Manager, Clinical Operations
Posted 4 days ago
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Job Description
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Evenly Technologies People Operations and Talent Acquisition | Integrated Marketing, Sales and Communications | Brand Strategy | Business Development We are Evenly! Evenly is Orthodontics in-a-box for dentists. Our vision is to become the outsourced Orthodontic solution for every dental office in America and lead the transition to Invisalign Orthodontics for this $250 billion industry. Headquartered in the Washington D.C. area, Evenly is backed by the world’s leading venture capital investors. We are committed to the highest standards of patient care and clinical expertise in each of the dental practices we support. About This Job We are seeking an experienced and driven Senior Manager of Clinical Operations to join our team at our Bethesda, MD corporate office. Reporting to the Director of Clinical Operations, this leader will collaborate cross-functionally with the Director of Clinical Operations, Chief Operating Officer and key stakeholders across the organization to scale operational excellence, drive patient satisfaction, and support practice growth. As a critical member of the Clinical Operations leadership team, the Senior Manager will oversee the day-to-day management of scheduling and clinical teams, while also helping shape and implement long-term strategies to elevate clinical and patient experience standards across Evenly’s footprint. What You’ll Be Doing Provide day-to-day leadership of the clinical operations and scheduling teams, ensuring seamless execution of services and exceptional patient and provider experiences. Develop and implement scalable operational workflows, performance standards, and clinical protocols to ensure consistency and efficiency across all locations. Partner with Clinical and Operations leadership to identify gaps in performance and implement targeted initiatives to meet organizational goals. Collaborate on the development and launch of innovative clinical programs and services that improve care delivery and operational/clinical outcomes. Drive operational performance using KPIs and analytics, identifying trends and proactively addressing issues across markets. Resolve high-level escalations from patients and/or practice partners, collaborating with Customer Service and other internal teams to ensure timely and satisfactory outcomes. Foster a culture of accountability, excellence, and continuous improvement within scheduling and clinical teams. Champion change management and new business models that enhance care quality, efficiency, and scalability. Ensure strict compliance with healthcare regulations, company policies, and clinical standards across all operational functions. Actively contribute to Clinical Operations and Operations Leadership Team discussions, promoting collaboration and knowledge sharing across departments. Support hiring, onboarding, training, and professional development of clinical operations team members to ensure high performance and employee retention. What You’ll Bring 5+ years of experience in clinical operations, preferably in a multi-site orthodontic or dental care setting; 3+ years in a leadership role managing cross-functional teams. Prior experience in a DSO (Dental Support Organization) or similar high-growth healthcare environment is highly preferred. Strong strategic thinking and the ability to translate vision into actionable plans. Proven track record of leading operational teams, scaling processes, and delivering measurable business results. Exceptional communication, leadership, and interpersonal skills with a hands-on, collaborative management style. Highly proficient in analyzing data to inform decision-making, with a strong command of KPIs and operational reporting. Experience with Google Workspace (Sheets, Slides, Docs) and cloud-based patient management software such as Cloud9 or equivalent systems. Bachelor's degree in healthcare administration, business, or related field is a strong plus. Demonstrated ability to manage multiple priorities in a fast-paced, evolving environment. Strong delegation and coaching skills; ability to inspire accountability and ownership across teams. Why you'll love working here Evenly is an energetic and passionate healthcare company built by the same management team that created Bluemercury, one of the nation's fastest-growing luxury retail chains. Evenly is changing how patients receive Invisalign orthodontic care. We put our dental practices and their patients first, and we love seeing the astonishing results our patients realize when they’ve completed their treatment. If you want to be a part of this success story, while changing people’s lives for the better, we’d love to hear from you. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service, Business Development, and Health Care Provider Industries Biotechnology Research, Wellness and Fitness Services, and Hospitals and Health Care Referrals increase your chances of interviewing at Evenly Technologies by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Clinical Operations Manager” roles. 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