162,971 Junior Technician jobs in the United States
Technical Support Technician
Posted 4 days ago
Job Viewed
Job Description
Technical Support Technician
LOCATION:
Ayer, MA, US, 01432
49342
If you are a current employee click here to apply.
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. Westrive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2023, Sealed Airgenerated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit
Position SummaryA Technical Support Technician helps in resolving technical issues on all Sealed Air Protective Care systems, including InstaPak, Inflatables, Paper, and Autobag. They are also key to the support of our Field Service teams to aid with triage, parts recommendations, and increased first-time fix rates. Armed with a high degree of product and service knowledge, the Technical Support Technician provides customer support, technical, and applications assistance to customers in a fast-paced and energetic environment. This role will be responsible for providing timely information and reporting of customer concerns, competitive information, and other data, as required, to ensure a high level of customer satisfaction. The Technical Support Technician role will work closely with the Remote Technical Support Manager, Field Service, and Technical Assistance teams to provide support expertise as the requirements warrant. Create and maintain technical information to keep the Remote Technical Support Teams up to date on service problems, engineering developments, etc. The role requires the Technical Support Technician to gain additional training and knowledge of all SEE Protective Care product lines. This will be obtained through ongoing involvement in engineering projects, product training, and customer visits.
Job Description- Provide clear, concise communications to all customers to satisfy technical needs with solutions to concerns. Resolve complex technical issues using technical knowledge of the equipment and materials, utilizing all available technical documentation.
- Serve as the customer advocate by taking ownership of customer concerns through the identification of the root cause and driving the applicable corrective action by facilitating cross-functional participation to provide the customer with both a short- and long-term solution.
- Provide immediate feedback to Technical Support Management on any recurring product line performance concerns. Input all daily customer engagement information into the system database promptly to ensure all customer feedback, product line performance concerns, and inquiries are captured for trend analysis and customer history updates.
- Serve as a Technical Services Support representative to the Engineering Team, in support of New Product Development and systemic support issues.
- Support and represent the Technical Services teams by involvement in various special projects as they occur and serving as the focal point for communication regarding these projects to the Field Service and Technical Assistance teams.
- Ownership and responsibility for field-reported issues and driving resolution, and communication between engineering and the end customer.
- Update and validate the accuracy of the Technical Services Knowledge Base.
- Ability to work well in both a team setting and independently. Communicate and convey ideas effectively to peers, suppliers, and customers, and deliver technical presentations to customers and management. Sensitivity to factors that may have commercial and/or manufacturing consequences
- Associate degree or Technical School Degree required. 3-5 years of Field Service/Remote Technical Support Experience in a related field is accepted instead of a degree.
- Intermediate electrical knowledge. Able to read and interpret schematics to troubleshoot complex issues. Knowledge of AC/DC components, PLCs, control interfaces, HMIs, and test equipment used in troubleshooting. Comfortable using and learning common applications, programming, and communication tools
- Intermediate mechanical knowledge. Able to read assembly and pneumatic drawings to troubleshoot complex issues. Knowledge of electromechanical and material handling systems.
- Ability to understand design and manufacturing principles for Sealed Air Equipment.
- Technical and mechanical ability to repair heavy equipment and units remotely.
- Effective communication skills, both verbal and written. Excellent analytical, interpersonal, and communication skills with the ability to communicate sophisticated technical issues in an easy-to-understand manner.
- Ability to represent the Company effectively and professionally, including excellent customer handling skills.
- Ability to work under pressure and diffuse tense situations.
- High level of competency in Microsoft Windows products (O365, Word, Excel, PowerPoint, Teams), CRM systems (ServiceMax a plus), ERP systems (Visual and SAP knowledge preferred), call center software (Cisco Finesse preferred), and remote monitoring software.
Requisition id:49342
Relocation:No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at
LINK1 MON1
WHY WORK AT SEALED AIR?
It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.
Corporate sustainability. It's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
Customer Success. Meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.
Leaving our communities better than we found them through dedication of time, talent and resources.
Nearest Major Market: Boston
Job Segment:
Technical Support, Supply Chain, Testing, Maintenance, Supply, Technology, Operations, Manufacturing
Technical Support Technician
Posted 10 days ago
Job Viewed
Job Description
Job Description
- This is a 100% on site position in Terminal Island, CA for the port
- This is a Direct Hire position with excellent benefit package
- 4 times a week on site, 10 hours per shift, this will be the 1st shift (Sunday - Wednesday and Wednesday - Saturday, 6am to 5pm)
Key Responsibilities:
- Continual learning of operational and systems processes
- Assist in supporting and troubleshooting the Terminal's various Applications
- Monitor and support Terminal systems, including but not limited to OCR, GPS and RFID
- Support the Gate System Applications including the Appointment System and train users
- Research both technical and process issues and escalate to appropriate vendors
- Meet customer service levels and follow escalation procedures during system failures
- Provide outstanding customer service and support to clients
- Cross training, knowledge transfer and documentation of all process and procedures
- Supporting and troubleshooting networking and server hardware
- Monitor and support terminal infrastructure hardware, including but not limited to: LTE and wifi environment, crane/gate/and yard systems, and Closed Circuit Television Systems
- Bachelor's Degree from an accredited four-year college or university with a degree in Computer Science, Information Technology or a closely related field, preferred but not required.
- At least 2 years of progressively responsible experience in an information technology environment
- Terminal operations and terminal technology experience are desired, but not necessary
- Must have strong analytical skills, including the ability to extract, compile and analyze data
- ITIL Foundation preferred
- Good written & verbal communication skills, time management and documentation skills
- Ability to work safely and independently
- Stand out work ethic
- Punctual
- Must be able to qualify for a Transportation Worker Identification Card and pass internal background screen.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Job Reference: JN -082025-402307
Technical Support Technician
Posted 17 days ago
Job Viewed
Job Description
Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.
And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.
Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This person will be responsible for providing Level I and potentially some Level II troubleshooting and technical assistance in the areas of our voice-switched, optical transport and Internet and IP based networks for both our ILEC and CLEC operations. This person will directly report to the Technical Support Manager and will interface with the other work groups as needed.
Essential Job Functions:
Basic overall:
Clearly documenting ALL calls via our Ticketing System.
Communicating complex technical issues to customers in an easy-to-understand manner.
Respond professionally and proficiently to internal and external customers.
Perform customer call backs as appropriate and small business customer support.
Proactively monitor all in-service Systems and respond to major events appropriately.
Ability to work in a fast-paced environment and multi-task proficiently.
Level I Support:
Answer incoming Customer repair calls.
Be the first point of contact for our customers concerning technical / small business account support.
Perform duties as ILEC and CLEC Dispatcher.
New installation setup - data and/or voice.
Resolve customer complaints of any type.
Trouble ticket processing data and voice customers.
Knowledge, Skills, and Abilities:
Experience in troubleshooting at least one of Dialup internet, support Transport and Voice-switched services or IP Network technology.
Experience in Microsoft Excel, Word, Access, Visio and WAN/LAN technology is preferred.
Knowledge of telecommunications technology, products and services.
Must have strong self-motivational skills as well as possess administration, coordination and prioritization abilities.
Skill in operating various office equipment such as personal computer and telephone systems.
Skill in identifying and resolving subscriber problems.
Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner.
Ability to organize and prioritize multiple work assignments in a fast-paced, changing environment is also necessary.
Ability to pay close attention to detail.
Education and Experience:
Associates degree or equivalent experience plus one to three years telecommunications experience.
$20 - $25 an hour
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.
Technical Support Technician
Posted 18 days ago
Job Viewed
Job Description
Technical Support Technician
Job Locations
US-RI-Middletown
ID
2025-1361
Category
Customer Service/Support
Type
Full Time
Overview
A Technical SupportTechnician is responsible for maintaining KVH's global VSAT network to an agreed operational level to service both leisure and commercial markets. Technicians work with satellite providers, teleport operators, Network Operations Centers, VOIP providers, and public/private network operators under the guidance of the Network Supervisor. Duties include: monitor network performance, perform necessary maintenance, and provide system diagnostic and hardware support to KVH's customers. Network operation is a 24X7X365 responsibility. Position is based in the U.S. with some offsite work after completing a training program.
Responsibilities- Become fully skilled in KVH's network design, deployment and functionality.
- When required participate in network infrastructure build out and testing. This will include new regional hubs, MPLS networks, system alarms, etc.
- Follow network operating procedure when working with network infrastructure partners.
- Support ongoing network maintenance and communicate impact to customers when appropriate to accepted metrics ie, timing, content.
- Monitor network health and take corrective action when needed.
- Maintain system configuration and maintenance logs.
- Provide technical support to KVH partners and their customers. This requires additional knowledge beyond the network. Network Techs must be knowledgeable in, servicing VSAT antennas and mobile terminal hardware.
- Excellent technical diagnostic skills are required for diagnosing system problems.
- Utilize case management tool set for successful customer issue management.
- Know how to initiate a field service plan for a hardware failure. This includes a processing a return material authorization and outbound logistics for spare parts or replacement units.
- Work with regional KVH sales offices, global partners and customers to maintain a high level of customer service.
- AS degree required. Preferably in computer science, information systems, network management, or engineering. Prior military experience in communications or a professional certificate can be substituted for AS degree assuming technical background is sufficient.
- 3+ years in network management or tech support.
- Proficient in Microsoft Office, and report writing.
- Excellent customer management and communication skills.
- Ability to facilitate problem solving with coworkers and customers.
- Ability to organize, with attention to detail and accuracy.
- Must be able to travel on occasion and work days, evenings, nights, or weekends as scheduled.
KVH offers a full suite of benefits to include generous paid time off, tuition reimbursement, medical, dental, vision, life insurance, flexible/health spending account, employee stock purchase program, and retirement plan.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All persons hired will be required to verify identity and eligibility to work in the United States (US Citizen or Permanent Resident) and to complete the required employment eligibility verification document form upon hire. KVH also conducts background checks and drug screening after acceptance of an offer. If you need assistance with this application please contact KVH Industries.
Technical Support Technician
Posted 21 days ago
Job Viewed
Job Description
The Technical Support Technician provides technical support and improves processes in the manufacturing of wind turbine blades.
This is not an IT Help Desk Role. Looking for manufacturing and production equipment background!
Responsibilities:
• Owner of Technical Support processes within assigned production area
• Ensure that production processes may be conducted safely
• Work closely with Production staff to ensure that the production plan is met
• Assist with the troubleshooting of process problems and implement solutions which reduce downtime and minimize maintenance costs
• Monitor process equipment performance to identify potential errors and implements solutions to eliminate reoccurrence of those problems
• Lead and co-facilitator of process improvement projects
• Lead technology transfer projects, new process introduction, and production capacity expansions
• Update and audit Bill of Material for assigned process area
• Responsible for creation, validation, and maintenance of Production Work Instructions
• Develop and update process procedures to ensure that documentation is accurate and understandable.
• Provide technical support to the factory's production and logistics functions concerning product documentation
• Interface with all levels of management and employees to gather information and provide guidance for implementation
• Synthesize complex or diverse information; Collect and research data
• Translate concepts and information into images; use feedback to modify designs; apply design principles; demonstrate attention to detail
• Balance team and individual responsibilities; exhibits objectivity and openness to others' views; give and welcome feedback
• Follow policies and procedures; completes administrative tasks correctly and on time; support organization's goals and values
• Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; uses equipment and materials properly
• Manage Site Specific instruction for the factory.
• All other duties as assigned
Qualifications/Competencies
• Associate degree (AA) or equivalent from two-year college or technical school
• 4 years of manufacturing experience and/or training; or equivalent combination of education and experience.
• Minimum 2 years' experience in technical support technician
• Experience composing work instructions
• Experience formulating and processing engineering change requests
• Preferred - understanding of 'lean' principles
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
What we offer
We offer a position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. Among the many amenities we offer:
- Great benefits coverage that includes dental and vision.
- Generous Paid Time Off (PTO) policies.
- Great 401(k) plan (with employer match).
- Tuition assistance.
- Global bonus
- Friday - Sunday from 6 am - 6:30 pm ($3/hour differential)
- Friday - Sunday from 6 pm - 6:30am ($/hour differential)
Pay Range: 25 - 30 per hour.
BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link,
DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
Technical Support Technician
Posted 21 days ago
Job Viewed
Job Description
At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller Cashiering software is an industry-leading solution that automates and streamlines cash handling and financial management practices for County and City governments. Can/Am serves clients across North America, with staff operating in the following locations: Edmonton Alberta, and Denver Colorado.
We've built an engaged team of hard-working and collaborative people in our U.S. and Canadian locations. Successful Can/Am team members model these values:
- Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level
- Challenge reality | honestly aspiring to improve with forward-focused ambition
- Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential
- Spark | igniting joyful experiences and innovative solutions with passion and energy
- Pay it forward | creating lasting value by investing generously in our people, platforms, and community
Can/Am is looking for a dedicated and thorough Technical Support Technician to support Can/Am's client-facing and internal applications.
Can/Am is quickly becoming a leading local government POS System provider. You will be a key player in providing the necessary support our company needs to continue our fabulous track record of exceptional service while working alongside a committed group of professionals.
In addition, this role will require a keen eye for improvement and a developed maturity in prioritization of clients' needs. This role will report to the Director of Support and Operations.
Qualifications
The candidate should be a fast learner with an aptitude for solving problems and providing fast-paced results.
- Managing multiple tickets with varying priority and timeframes
- Communicate and follow up with clients to clarify and provide updates on tickets
- Work efficiently within varying time frames to meet client needs
- Ask necessary questions to identify necessary requirements and expected results
- Able to produce significant output with minimal wasted effort
- Communicate effectively to both technical and business personnel
- Office equipment support/management
- Network/printer/hardware
- Be able to follow technical processes to run internal routines in support of staff members
- Run through procedural documentation to prepare product sites for sales demos
- Strong communication skills that result in clear understanding and expectations for both clients and internal staff
- A high level of responsiveness resulting in quick solutions, follow-through, and status updates
- Intrinsically motivated to support others and provide positive interactions
- Provide long-term solutions that will result in higher levels of efficiency
- Support product improvement and contribute to the knowledge base of Can/Am that is used by clients, partners, and internal staff
- Assess and troubleshoot computer software and other internal office equipment support issues
- Receive telephone calls and emails to inquire about issues and provide solutions or escalate to the appropriate personnel
- Interact with co-workers to identify internal issues and research to find a solution
- Perform software tests to determine its value add to the customer
- Write and revise internal documentation to train and reflect internal processes and procedures
- Be available during support hours with periodic on-call requirements
- A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team
- A competitive pay scale (Starting at $60,000 base salary)
- Generous benefits of medical, dental, and RRSP plans
- The opportunity to make a real difference in the lives of our clients and staff
If you are qualified for this position and have a passion for providing excellent support and strategic results, we would love to hear from you!
EOE Statement
Can/Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.
Can/Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please contact (email protected) and let us know the nature of your request and your contact information.
Senior Technical Support Technician
Posted 3 days ago
Job Viewed
Job Description
We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough . we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now
Location: Onsite - 5 Days/Week | Boston, MA
Get to Know the Opportunity:
We are seeking a highly skilled and customer-focused Lead Solutions Engineer to join our Employee Tech Services team. This role is pivotal in delivering white-glove, deskside IT support to executives and staff in a fast-paced financial services environment. You will lead the resolution of complex technical issues, drive operational excellence, and ensure seamless end-user experiences across hardware, software, mobile, and AV systems.
What You Will Contribute:
- Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.
- Troubleshoot and resolve issues related to hardware, software, network, and user credentials.
- Coordinate and execute office moves, tech refreshes, infrastructure buildouts, and perform onsite installations.
- Maintain and update tickets in alignment with SLA and KPI targets.
- Deliver executive-level white-glove support, ensuring high-touch service and discretion.
- Lead the deployment of software releases, patches, and system upgrades across end-user devices.
- Manage IT asset lifecycle including procurement, inventory, and disposal.
- Collaborate with cross-functional IT teams and provide mentorship to junior engineers.
- Participate in incident response (P1-P5) and root cause analysis.
- Support change, release, and problem management processes.
- Experience in Microsoft services including Active Directory, DNS, DHCP, Microsoft 365, Print Server management, and Group Policies (GPOs).
- Proficient in Microsoft Windows OS (Windows 10, Windows Server 2019), Virtual Desktop Infrastructure, and workstation imaging.
- Competent in Microsoft Office 365 and Azure administration.
- Administer security tools such as Putty, FTP, Antivirus, and Robocopy.
- Deploy patches and system-related software.
- Manage workflow and follow up on helpdesk issues via ticketing systems.
- Implement systems-related work through full lifecycle, coordinating with teams and vendors.
- Monitor systems and evaluate performance and latency concerns.
- Troubleshoot servers, applications, PCs, and network-related equipment.
- Document processes, application instructions, and IT-related topics.
Required Knowledge and Experience:
- Bachelor's degree or 5-8 years of relevant IT experience.
- Proven experience supporting Windows OS, Microsoft 365, Active Directory, and enterprise collaboration tools.
- Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management.
- Experience with IT Asset Management (ITAM) tools and practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to manage multiple priorities in a high-pressure environment.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Industry certifications (e.g., Microsoft, ITIL, CompTIA).
- Experience in a financial services or managed services environment.
- Familiarity with performance management, capacity planning, and business relationship management.
- Proficiency in using scripting to automate tasks.
#LI-KS2
Compensation Pay Disclosure:
Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$53,970 - $9,960 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to 5,250/year
- Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time - 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused : Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking : Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality : Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen : Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility : Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
Misuse of Voya's name in fraud schemes
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IT Technical Support Technician
Posted 4 days ago
Job Viewed
Job Description
IT Technical Support Technician
Job Locations
US-CA-Irvine
Requisition ID
2025-158833
Position Category
Information Technology
Clearance
No Clearance Required
Responsibilities
Peraton is seeking an experienced IT Technical Support Technician to join our team of qualified and diverse professionals.
Location:
This position is 100% on-site and based in Irvine, California .
Work Schedule:
Monday through Friday, 8-hour workdays with flexible start times between 8:00 AM and 11:00 AM .
40 hour work week.
Day to Day Roles and Responsibilities:
- Provides expert and second tier technical support and analysis to field engineers and technicians.
- Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
- Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
- Maintains trouble logs, instructs users in the use of computers. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.
Performs basic PC, PBX - Provides training to customers.
- Travel is frequent and work is generally performed at the customer site.
- Partners with developers and engineers to reduce reoccurring incidents.
- Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
Qualifications
Basic Qualifications:
- High School Diploma and 5 years of experience
- U.S. Citizenship or permanent resident status (Green Card) required
- Excellent customer service skills with a demonstrated ability to communicate effectively with end users.
- Proven experience providing second-tier technical support and performing technical analysis.
- Strong front-line troubleshooting skills with basic to intermediate knowledge of networking concepts such as TCP/IP, VPN, DNS, and DHCP.
- Hands-on experience installing, configuring, adapting, and enhancing technical products, software, and systems.
- Proficiency in common software and hardware technologies used in enterprise environments.
- Ability to work efficiently under pressure and meet strict deadlines in a fast-paced setting.
- Experience supporting conferencing platforms including Zoom and Microsoft Teams.
- Proficient in supporting Microsoft technologies such as Active Directory, Azure AD, Intune, and Microsoft 365 applications.
- Working knowledge of IT service management tools like ServiceNow, Jira, or similar platforms.
Preferred Qualifications:
ITIL v4 certification (preferred, not required)
Experience supporting a public entity, large non-profit, or large corporation (highly preferred)
Experience working directly with C-level executives is a strong plus
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Technical Support Technician I
Posted 16 days ago
Job Viewed
Job Description
Our client, a leader in consumer electronics, is seeking a Technical Support Technician I to join their team. As a Technical Support Technician I, you will be part of the Customer Support Department supporting various teams across the organization. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a collaborative mindset which will align successfully in the organization.
Job Title: Technical Support Technician I
Location: New York, NY
Pay Range: $30 per hour
What's the Job?
- Manage the Company's trade-in program for electronic devices.
- Assist customers in resolving issues related to consumer electronics.
- Handle transactional tickets and help tickets, conducting investigations and deep dives.
- Provide technical support to end users via phone, email, and in-person requests.
- Document, track, and monitor problems to ensure timely resolutions.
- 2-4 years of experience in level 2-3 customer support, technical support, combined with customer service.
- Proficiency in Microsoft Office Suite.
- Ability to work independently while collaborating with multiple teams.
- Strong analytical and problem-solving skills.
- Excellent customer service and communication skills.
- Associate's degree in a related area is preferred.
- Opportunity to work in a dynamic and innovative environment.
- Gain valuable experience in technical support and customer service.
- Collaborate with diverse teams across a leading organization.
- Enhance your skills in problem-solving and technical troubleshooting.
- Be part of a company that values inclusivity and diversity.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Technical Support Technician I
Posted 16 days ago
Job Viewed
Job Description
Our client, a leader in consumer electronics, is seeking a Technical Support Technician I to join their team. As a Technical Support Technician I, you will be part of the Customer Support Department supporting various teams across the organization. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a collaborative mindset which will align successfully in the organization.
Job Title: Technical Support Technician I
Location: New York, NY
Pay Range: $30 per hour
What's the Job?
-
Manage the Company's trade-in program for electronic devices.
-
Assist customers in resolving issues related to consumer electronics.
-
Handle transactional tickets and help tickets, conducting investigations and deep dives.
-
Provide technical support to end users via phone, email, and in-person requests.
-
Document, track, and monitor problems to ensure timely resolutions.
What's Needed?
-
2-4 years of experience in level 2-3 customer support, technical support, combined with customer service.
-
Proficiency in Microsoft Office Suite.
-
Ability to work independently while collaborating with multiple teams.
-
Strong analytical and problem-solving skills.
-
Excellent customer service and communication skills.
-
Associate's degree in a related area is preferred.
What's in it for me?
-
Opportunity to work in a dynamic and innovative environment.
-
Gain valuable experience in technical support and customer service.
-
Collaborate with diverse teams across a leading organization.
-
Enhance your skills in problem-solving and technical troubleshooting.
-
Be part of a company that values inclusivity and diversity.
Upon completion of waiting period consultants are eligible for:
-
Medical and Prescription Drug Plans
-
Dental Plan
-
Vision Plan
-
Health Savings Account
-
Health Flexible Spending Account
-
Dependent Care Flexible Spending Account
-
Supplemental Life Insurance
-
Short Term and Long Term Disability Insurance
-
Business Travel Insurance
-
401(k), Plus Match
-
Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.