48,444 Keybank jobs in the United States
Dishwasher, KeyBank Center

Posted 26 days ago
Job Viewed
Job Description
Delaware North Sportservice is hiring part-time Dishwashers to join our team at KeyBank Center in Buffalo, New York. As a Dishwasher, the quality served up to guests starts with you, working with team members to uphold excellent standards of cleanliness in the kitchen, as well as sanitizing all food and beverage serving tools. If you're looking for a collaborative environment dedicated to cleanliness for the guest experience, score your next career move and apply today.
**Pay**
$15.75 - $15.75 / hour
Information on our comprehensive benefits package can be found at .
**What we offer**
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
+ Weekly pay
+ Employee assistance program
+ Training and development opportunities
+ Employee discounts
+ Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
**What will you do?**
+ Using hands or a dishwasher to clean dishes, glassware, pots, pans, flatware, and kitchen items, ensuring all sanitizer levels on dish machines and pot sinks are at the specific requirements for health standards
+ Store clean dishes, utensils, and cooking equipment
+ Clean work area, including equipment, floors, walls, and cooking area, keeping the kitchen wares storage organised
+ Remove trash from the dish room and transport it to the dumpster, as well as clean and sanitize the garbage cans
**More about you**
+ Ability to understand and follow directions
+ Capacity to work cooperatively with others
**Physical requirements**
+ Must be able to carry up to 60 lbs, placing items above and below head height
+ Standing, walking, bending for the duration of the shift, occasionally pushing and pulling to move equipment, mops, and brooms
+ Exposed to variable temperatures
**Shift details**
Events
**Who we are**
Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
Culinary Supervisor, KeyBank Center
Posted today
Job Viewed
Job Description
Delaware North Sportservice is hiring part-time Culinary Supervisors to join our team at KeyBank Center in Buffalo, New York. Our ideal Culinary Supervisor is an experienced Cook who enjoys working in a collaborative and fast-paced environment, taking pride in delivering exceptional food service and culinary excellence to our guests. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.
Pay$ $5.00 / hour
Information on our comprehensive benefits package can be found at
What we offerWe care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do?- Supervise all team members and ensure food preparation and production meets quality standards
- Maintain the cleanliness and organization of walk-ins and freezers and ensure all kitchen equipment is in working order
- Effectively supervise proper breakdown, rotation, labeling, dating, and storage of food
- Perform opening, closing and side work duties
- Actively work to maintain food cost within parameters set by culinary leadership
- Partner with team members and restaurant managers to satisfy guests
- No college degree required
- At least two years' experience as a line cook, including supervisory experience
- Ability to effectively communicate with others and lead in a fast-paced environment
- Attentive and detailed oriented
- Basic math skills with an ability to understand, calculate and follow recipe measurements and proportions
- Manual dexterity is sufficient to chop, mix, blend, whip, etc. a variety of foods and liquids
- Ability to lift and carry large pans from ovens or freezers, weighing up to 50 lbs
- Standing and walking for the entire length of the shift
Evenings
Evenings as needed
Weekends
10hr shift
Events
Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality — come grow with us
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
$ $2 .00 / hour
Cook 3, KeyBank Center
Posted today
Job Viewed
Job Description
Delaware North Sportservice is hiring part-time Cook 3s to join our team at KeyBank Center in Buffalo, New York. As a Cook 3, you will showcase your skills and be a visible leader in the kitchen. Partnering with management team members, you will plan menus, deliver food to quality standards, train kitchen team members, operate kitchen equipment, uphold all health codes and sanitation regulations, and monitor the quantities, labor, and overhead costs. If you are ready to make a sizzling impact and create unforgettable dining experiences, apply to join our team today.
Pay$ $9.00 / hour
Information on our comprehensive benefits package can be found at
What we offerWe care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do?- Review menus and customer orders to determine type and quantities of food to be prepared and comply with all portion sizes, quality standards, department rules, policies, and procedures, ensuring proper food temperatures are maintained, food is stored correctly, the freshness and quality of all menu items, and packages all products to proper specifications
- Keep workstation, coolers, and equipment clean, organized, sanitized, and sufficiently stocked , as well as maintaining the kitchen and storage facilities in a sanitary condition
- Use waste control guidelines and record all waste on the spoilage sheet
- Perform opening, closing, and side work duties and end-of-day inventory in accordance with guidelines
- At least 2 years of previous experience in a back-of-the-house food-service position
- Ability to read and comprehend prep sheets and recipes
- Basic math skills, with the ability to calculate and follow recipe measurements
- Must be able to lift up to 50 lbs to and from freezers and ovens, reach up to seven feet, twist, bend, and squat
- Standing and walking for the entire length of shift in moderate to high noise levels
- Manual ability to chop, mix, blend, whip a variety of foods and liquids and operate kitchen equipment
- Exposed to variable temperatures
Evenings as needed
Events
Weekends
8hr shift
Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality — come grow with us
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
$ $1 .00 / hour
Cook I, KeyBank Center

Posted 26 days ago
Job Viewed
Job Description
Delaware North Sportservice is hiring part-time Line Cooks to join our team at KeyBank Center in Buffalo, New York. As a Line Cook, you will be responsible for preparing dishes according to recipes and chef specifications.
If you thrive on excitement and want your workday to fly by, apply now to join the game day action.
**Pay**
$16.00 - $16.00 / hour
Information on our comprehensive benefits package can be found at .
**What we offer**
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
+ Weekly pay
+ Employee assistance program
+ Training and development opportunities
+ Employee discounts
+ Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
**What will you do?**
+ Follow assignments for opening and closing procedures, as well as food production
+ Prepare food and beverage products following recipe guidelines, using proper preparation techniques, and sanitation guidelines
+ Set up and operate kitchen equipment
+ Keep workstation and equipment clean, organized, and sufficiently stocked
**More about you**
+ Ability to understand recipes and food abbreviations
+ Ability to work in a fast-paced environment with a high level of attention to detail
+ Ability to follow procedures, take directions, and work in a team environment
+ Basic math skills to understand, calculate, and follow recipe measurements and proportions
**Physical requirements**
+ Constant standing, walking, bending, reaching, and repetitive motions
+ Ability to lift 20 pounds or more
+ Ability to move rapidly and coordinate multiple orders
+ Exposure to variable temperatures
**Shift details**
Events
**Who we are**
Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
Cook 2, KeyBank Center

Posted 26 days ago
Job Viewed
Job Description
Delaware North Sportservice is hiring part-time Cooks to join our team at KeyBank Center in Buffalo, New York. As a Cook, you will be a visible leader in a kitchen that nurtures your culinary talents and celebrates your creativity. You will review menus, prepare food, operate kitchen equipment, and uphold all health codes and sanitation regulations. If you want to be part of a passionate team that values collaboration, growth, and the pursuit of culinary excellence, apply today.
**Pay**
$17.00 - $17.00 / hour
Information on our comprehensive benefits package can be found at .
**What we offer**
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
+ Weekly pay
+ Employee assistance program
+ Training and development opportunities
+ Employee discounts
+ Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
**What will you do?**
+ Prepare food to comply with all portion sizes, quality standards, department rules, policies, and procedures, ensuring proper food temperatures are maintained, food is stored correctly, the freshness and quality of all menu items, and packages all products to proper specifications
+ Keep workstation, coolers, and equipment clean, organized, sanitized, and sufficiently stocked
+ Use waste control guidelines and record all waste on the spoilage sheet
+ Perform opening, closing, and side work duties and end-of-day inventory in accordance with guidelines
**More about you**
+ At least 1 year of previous experience in a back-of-the-house food-service position
+ Ability to read and comprehend prep sheets and recipes
+ Basic math skills, with the ability to calculate and follow recipe measurements
**Physical requirements**
+ Must be able to lift 50 lbs or more, reach up to seven feet, bend, and squat
+ Standing and walking for the entire length of shift in moderate to high noise levels
+ Manual ability to chop, mix, blend, whip a variety of foods and liquids and operate kitchen equipment
+ Exposed to variable temperatures
**Shift details**
Events
**Who we are**
Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
Catering Server, KeyBank Center

Posted 26 days ago
Job Viewed
Job Description
Delaware North Sportservice is hiring part-time Banquet Servers to join our team at KeyBank Center in Buffalo, New York. As a Banquet Server, you will provide outstanding guest service while serving food and beverages in a banquet setting. If you are looking for a fast-paced event server role offering the opportunity and potential to learn where your efforts are rewarded, apply now.
**Pay**
$15.50 - $15.50 / hour
Information on our comprehensive benefits package can be found at .
**What we offer**
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
+ Weekly pay
+ Employee assistance program
+ Training and development opportunities
+ Employee discounts
+ Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
**What will you do?**
+ Set up tables following banquet event orders
+ Serve food and beverages to guests in a timely manner; replenish buffet line food as needed
+ Monitor guest needs ensuring all requests are promptly fulfilled; handle any guest complaints
+ Follow all alcoholic beverage policies and procedures
+ Break down the event according to company procedures
**More about you**
+ Must be 18 years of age or older
+ Excellent guest service skills
+ Ability to work quickly and efficiently in a fast-paced environment
+ The ability to take food and beverage orders and fill those orders correctly
**Physical requirements**
+ Ability to stand or walk, including up and down stairs, for the entire length of the shift
+ Ability to lift 35 pounds
+ Ability to work in variable indoor and outdoor temperatures and weather conditions
**Shift details**
Days
Evenings
Weekends
Events
**Who we are**
Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
Suite Runner, KeyBank Center

Posted 26 days ago
Job Viewed
Job Description
Delaware North Sportservice is hiring part-time Suite Runners to join our team at KeyBank Center in Buffalo, New York. As a Suite Runner, you will be responsible for quickly responding to changing needs within the suites.
If you are looking for a fast-paced role offering opportunity and potential to learn where your efforts are rewarded, apply now.
Please note this is a tipped position; the hourly minimum pay listed doesn't include any potential tipped earnings.
**Pay**
$12.50 - $12.50 / hour
Information on our comprehensive benefits package can be found at .
**What we offer**
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
+ Weekly pay
+ Employee assistance program
+ Training and development opportunities
+ Employee discounts
+ Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
**What will you do?**
+ Take note of relevant information during pre-shift briefing, including service scheduling and guest notes
+ Coordinate with the chef and kitchen staff to ensure the timely preparation and delivery of food
+ Maintain a comprehensive knowledge of all menu items, ingredients, and preparations
+ Assist the kitchen with the presentation of courses, explaining any relevant missing menu items
+ Verify kitchen and dining room cleanliness at all times and assist in counting china, glass, silver, and linen
**More about you**
+ Minimum of 1 year of experience as a runner or busser
+ Ability to work flexible hours, including nights, weekends, and holidays
+ Excellent communication skills
**Physical requirements**
+ Constant standing, walking, bending, reaching, and repetitive motions
+ Ability to maneuver between tables and around corners
+ Ability to lift to 35 pounds
**Shift details**
Days
Evenings
Holidays
Weekends
Events
**Who we are**
Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
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Concessions Stand Leader, KeyBank Center

Posted 26 days ago
Job Viewed
Job Description
Delaware North Sportservice is hiring part-time Concessions Stand Leaders to join our team at KeyBank Center in Buffalo, New York. As a Concessions Stand Lead, you will be responsible for supervising the operations of your assigned concessions stand and managing team members.
If you are looking for a fast-paced role offering opportunity, and potential to learn where your efforts are rewarded, apply now.
**Pay**
$16.50 - $16.50 / hour
Information on our comprehensive benefits package can be found at .
**What we offer**
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
+ Weekly pay
+ Employee assistance program
+ Training and development opportunities
+ Employee discounts
+ Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
**What will you do?**
+ Inspect all stands and portable carts, ensuring areas remain clean, functional, and safe
+ Evaluate and document the performance of team members
+ Verify inventories before and after each event
+ Ensure food is prepared correctly in a timely manner
+ Assist with serving guests as business levels demand and resolve any issues that arise
**More about you**
+ Minimum of 1 year of experience in a food service position required
+ Cash handling experience required
+ Experience as a stand manager or attendant preferred
+ Supervisory experience preferred
**Physical requirements**
+ Constant standing, walking, bending, reaching, and repetitive motions
+ Ability to lift stock up to 50 pounds occasionally
+ May be required to work in narrow spaces or variable temperatures depending on the season
**Shift details**
Events
**Who we are**
Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
Retail Banking Specialist
Posted today
Job Viewed
Job Description
Citizens Bank of Kansas, a fourth-generation family-owned community bank has a career opportunity in our El Dorado, Kansas branch. This full-time Retail Banking Specialist will play an important role in our continued growth by providing superior customer service and solutions to our customers in a professional and knowledgeable manner.
We are seeking friendly, organized, self-motivated candidates with:
- Superior customer service abilities
- A positive attitude
- Excellent communication and listening skills
- Attention to detail
- Proficiency with computers and technology
- Prior banking and/or cash handling experience is beneficial
- Ability to work 40 hours a week. Hours will include 7:45am – 5:45pm (Monday thru Friday) and Saturday (8:30am-12:15pm).
Responsibilities include:
- Establish relationships with customers and co-workers
- Ensure accurate and efficient processing of customer transactions
- Educate customers on a variety of retail products and digital solutions that match their needs
- Working within the guidelines of banking regulations and all security and audit procedures
To learn more and to begin the conversation, please apply at We also encourage you to visit for additional information about our organization and team.
Citizens Bank of Kansas is an equal opportunity employer.
Retail Banking Manager
Posted today
Job Viewed
Job Description
Position Summary:
The Retail Banking Manager provides leadership and strategic direction for our Retail team, helping drive results that support the Bank's goals and mission. This role plays a key part in identifying opportunities to enhance the customer experience while fostering a culture of collaboration, accountability, and excellence.
The Retail Banking Manager develops and empowers teammates through coaching, feedback, and professional growth opportunities, ensuring the Bank's Sales and Service Philosophy is consistently demonstrated in every customer interaction.
In addition, our FIRST Values apply to all teammates without exception.
FIRST Values
- Family – We support, trust, and respect each other, our customers, and our shareholders.
- Independence & Innovation – We embrace change as vital to our success.
- Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
- Stewardship – We take care of ourselves so we can take care of others.
- Teamwork – We help each other grow and succeed.
Who we are:
The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.
The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.
Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.
Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.
Although banking has evolved over the years, our mission and values have not and will not change.
What will you do:
Accountabilities
Leadership Management Accountability
Lead with clear direction, providing the necessary tools to delegate and elevate for growth and development of teammates. Communicate well, own expectations and consequences.
- Lead and inspire team to strive for the best outcomes.
- Lead, manage, and hold team-members accountable. Address performance issues in an effective and meaningful manner.
- Take ownership of the development of direct reports and makes sure that team-members are challenged and engaged.
- Ensure that team-members are trained and delivering value to our customers and to the bank.
- Recognize top performers in a meaningful way.
- Hold regular one-on-one discussions, quarterly conversations, and team meetings.
Sales
Responsible for the growth of the banking department.
- Strategic planning of sales processes, pricing, and portfolio growth
- Responsible to set growth goals that align with the bank's strategic plan.
- Successfully partner with other areas of the bank to help grow other business lines and their own.
- Responsible for guiding the growth of the department and analyzing performance.
- Lead the Sales and Service program and ensure that the team is utilizing the program with customers.
- Create an environment that leads to continued portfolio growth and exceptional customer service.
- Ensure that the team fully understands the products and services that are applicable to their role and recommends those products to our customers when appropriate.
- Identify and recommend solutions to obstacles that limit our ability to serve our customers at the highest possible level.
- Inspire and train team to understand their role in delivering world class customer service by exceeding customer's expectations and building brand loyalty.
- Encourage outreach and cross-sell efforts of the entire team.
- Engage team-members to understand how their role fits into the strategic plan of the department and the Bank's overall goals.
- Organize and implement sales and training programs that benefit the bank and our customers.
- Utilize motivation, inspiration, and coaching to encourage team-members to execute the goals of the department.
Operational Excellence & Resiliency
Oversee day-to-day operational processing for accuracy and sustainability. Facilitate cross-departmental support.
- Create an environment among the team that inspires the production of high-quality work.
- Lead the retail team to follow guidelines, policies, and procedures so that errors are kept to a minimum. Identify errors quickly and remedy them efficiently.
- Use solid judgement when making decisions and keeps the bank's policies, procedures, and reputation in mind.
- Exceptions are well thought out and documented with proper approval.
- Ensure that risk is appropriately mitigated and that the Bank is not exposed to unnecessary risk.
Qualifications
Secondary education in related field preferred. Seven or more years of relevant work experience including banking and supervision experience, or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.
Skills and Abilities
- Ability to work as a facilitator, coach and/or mentor to others.
- Demonstrate working knowledge of financial services to discern and act upon emerging trends and risk issues.
- Ability to conduct relationships in a manner that ensures cooperation and positive results.
- Strong analytical and problem-solving skills. Solution-oriented service to customers.
- Excellent verbal and written communication skills.
- Excellent interpersonal and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to adapt to the needs of the organization and teammates.
What's in it for you?
- Health Insurance
- Dental & Vision Insurance
- Profit Sharing
- Paid Vacation & Holidays
- Company paid short and long term disability
- Tuition Reimbursement Program
- Employee Banking Perks
- Community Volunteer time
- And More