6,452 l1 Support jobs in the United States
L1 Support Agent
Posted 14 days ago
Job Viewed
Job Description
Job Type
Full-time, Part-time
Description
*** SOLO is always looking for exceptional talent to join our team so we're building a pool of incredible candidates for anticipated hires. By submitting your application, you'll be among the first to be considered when a position becomes available. There is not an application deadline at this time. ***
About SOLO:
At SOLO, we're not just building software, we're building a solar-powered future . We empower installers and sales teams to achieve unparalleled success , drive transformative sales performance , and ensure seamless consumer experiences . Our innovative software solutions are more than just business tools, they're revolutionizing the way solar energy is sold, bought, and embraced worldwide .
Job Description:
The L1 agent's primary purpose is to listen to and solve problems for our customers quickly and efficiently. L1 agents will work closely with Level 2 (L2) support agents to determine if an issue needs to be handled by L2 agents. L1's measurements of success are customer satisfaction, possessing a basic understanding of all Solo products and services, understanding basic troubleshooting, and the ability to clearly communicate solutions to our customers. Level 1 (L1) Support Agents are responsible for taking support calls and emails, answering basic support questions. As the first point of contact for our customers, you will understand, document, and communicate technical issues throughout the team, and then educate the customer on the solutions that are best suited to their needs.
Job Responsibilities:
- Listen to and understand the customer, and effectively communicate solutions while maintaining a level of professionalism aligned with the company standards.
- Stay up to date with new features, products, partnerships, and educate our customers on the improvements Solo is striving for to enhance their experience.
- Develop strong relationships with team members, within and without the department to increase collaboration and present a united front.
- Document all interactions had with customers to develop strong internal reporting, necessary for improving the support provided.
Required Skills/Qualifications:
- 1+ years experience in Customer Support, taking calls and writing emails
- Excellent verbal and written communication skills
- Exceptional customer service and interpersonal skills
- Basic problem solving and analytical skills
- Have the confidence to ask questions and accept help from others
- Receive criticism and feedback from others respectfully and entertain the provided feedback to further improve and find success in any/all aspects pertaining to the job
- Acquire the courage to stand up to or speak openly with authority and management
- Ability to diagnose and troubleshoot basic problems and delegate as needed
- Basic computer skills and the ability to comprehend new platforms and applications
- Possess a base level of creativity to prevent the misuse of the platform and prevent attackers from compromising proprietary information.
- Ability to remain seated for extended periods while handling support calls, emails, and documenting customer interactions.
- Frequent use of computer equipment, including a keyboard, mouse, and monitor, for data entry, accessing customer support tools, and communicating with team members.
- Fine motor skills for managing data input, navigating support software, and updating customer records accurately.
- Clear and professional verbal communication skills for engaging with customers, diagnosing issues, and providing effective solutions over the phone or email.
- Ability to concentrate on detailed tasks, ensuring accuracy and attentiveness during troubleshooting and documentation.
- Occasionally may need to move within the office for collaboration with other support agents or supervisors as necessary.
- SOLO complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
- $15-20 /hr
- Paid Time Off
- Healthcare Savings Account (HSA) with company match
- Medical, Dental, and Vision insurance
- Hospital and Accident Indemnity Insurance
- Short and Long Term Disability
- 401K with up to 4% company match
- Onsite Snacks and Drinks
- Biweekly Pay with On Demand Pay benefit (allows you to be paid even sooner if you choose)
- Opportunity for growth - we like to promote from within!
This job description highlights core responsibilities but is not exhaustive. Tasks and duties may change or be added as needed, with or without notice.
Salary Description
$15-20 /hr
L1 Support Engineer
Posted 23 days ago
Job Viewed
Job Description
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot basic software and hardware problems and escalate unresolved issues for L2 support to appropriate internal teams, e.g., software developers and hardware engineers.
Technical Support Engineer responsibilities include service ticket registration, monitoring and analyzing the health status of devices in portals, resolving basic technical issues, configuration control, and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT and hardware issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
Key Responsibilities
This includes but are not limited to:
- Address users' tickets regarding hardware, software, and networking.
- Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery.
- Maintains and administers computer networks and related computing environments.
- Has Hands-on experience in networking, routing, and switching.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Manage file servers and printer servers.
- Manage hardware and software assets.
- Ability to create accurate network diagrams and documentation for designing and planning network communication systems.
- Handling Outlook and mailbox-related issues.
- Assist users in connecting to video conferencing applications such as Zoom, Webex, etc.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Conduct remote troubleshooting.
This includes but are not limited to:
- Excellent problem-solving skills and documentation skills.
- Proven customer service skills.
- Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.
- Good communication skills (verbal and written) and the ability to work within a 24x7 support environment.
We are looking for a doer, the type of person that brings a can-do, figure it out type of energy to the job every day, and is willing to jump in and help. If you can picture yourself in this position and it's something that interests you, feel free to apply here! We look forward to having you on our team.
About 5centsCDN
Our CDN company is dedicated to providing A-grade services with their bandwidth pricing starting at 5 cents per GB. To move in, the clients don't have to make any commitments, sign any contracts, or pay for the setup. Currently, we are proudly serving 2000+ clients that consist of OTT, IPTV, ad agencies, gamers, government agencies, NGOs, and major TV channels.
Customers are enabled to access any of our 1200+ PoPs located across the globe. Our integrated multi-CDN network allows you to connect to end users with minimum latency limited to the peering relationships of our partners. The advanced, next-generation-centric services and network infrastructure not only help you to connect to your end-users within their ISPs themselves. But also ensures fast, secure, and affordable content delivery.
Required Skills:
• Support
INTL GenAI L1 Support
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Customer Support: Provide first-level support to customers, addressing queries and issues related to security blocks on Gen AI products.
- Issue Escalation: Escalate complex technical issues to L2 support as needed, ensuring timely and effective resolution.
- Knowledge Management: Create, update, and maintain knowledge articles to assist both the support team and customers.
- Queue Monitoring: Monitor the servicing queue to ensure prompt responses and resolutions to support requests.
- Feedback Loop Management: Oversee the feedback process between L1, L2, and L3 support to recommend and implement configuration changes.
- Documentation: Track and log all support requests and remediation steps for accountability and continuous improvement.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Required Skills & Experience
- Strong understanding of Gen AI security operations.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced, 24/7 support environment.
- Experience with knowledge management and documentation practices.
- Strong problem-solving skills and attention to detail.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
INTL GenAI L1 Support
Posted 2 days ago
Job Viewed
Job Description
We are seeking a dedicated and skilled contractor to join our team as an L1 Support Specialist for Gen AI Security Operations. This role is integral to our 24/7 support availability, ensuring the security and reliability of our Gen AI products.
Key Responsibilities:
-Customer Support: Provide first-level support to customers, addressing queries and issues related to security blocks on Gen AI products.
-Issue Escalation: Escalate complex technical issues to L2 support as needed, ensuring timely and effective resolution.
-Knowledge Management: Create, update, and maintain knowledge articles to assist both the support team and customers.
-Queue Monitoring: Monitor the servicing queue to ensure prompt responses and resolutions to support requests.
-Feedback Loop Management: Oversee the feedback process between L1, L2, and L3 support to recommend and implement configuration changes.
-Documentation: Track and log all support requests and remediation steps for accountability and continuous improvement.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
-Strong understanding of Gen AI security operations.
-Excellent communication and customer service skills.
-Ability to work in a fast-paced, 24/7 support environment.
-Experience with knowledge management and documentation practices.
-Strong problem-solving skills and attention to detail. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
L1 Support Engineer (Full Time)
Posted 14 days ago
Job Viewed
Job Description
L1 Support Engineer (Full Time)
US-Remote
COGS - Support /
Full-time /
Remote
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
The Instructure Technical Support group is responsible for providing technical assistance to the end-users of Canvas, our cutting-edge LMS software. This role supports end users of Canvas, learning management systems administrators and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product's use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 Support. They will assist the clients from issue initiation through resolution or escalation.
What you will be doing:
- Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
When working tickets:
-
Validate and clarify the issue reported
-
Answer how-to questions
-
Fix end-user issues that are resolvable through the Canvas user interface
-
Replicate, troubleshoot, and describe simple bugs
-
Keep thorough, clear, and complete records in the ticketing system of all actions taken
-
Escalate tickets not resolvable at the L1 level to the L2 Support team
-
Be friendly, efficient, and dependable, and always provide timely updates to users
-
When assigned, create documentation of Support processes
-
Perform other duties as assigned by supervisor
Here is what you will need to know/have:
-
Strong written and verbal communication skills in English
-
Strong technical, troubleshooting, and analytical skills
-
Proven ability to function in a self-directed environment
-
Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
-
Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
-
Ability to handle clients professionally during all interactions
Get in on all the awesome at Instructure:
-
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
-
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
-
Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
-
Generous time off, including local holidays and our annual company-wide "Dim the Lights" week in late December, when we encourage everyone to step back and recharge
-
Comprehensive wellness programs and mental health support
-
Annual learning and development stipends to support your growth
-
The technology and tools you need to do your best work - typically a Mac, with PC options available in some locations
-
Motivosity employee recognition program
-
A culture rooted in inclusivity, support, and meaningful connection
$20.80 - $20.80 an hour
This range reflects our target hiring range, with flexibility based on experience, skills, and market factors.
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
EOE Veteran/Disability
L1 Support Engineer (Part-Time)
Posted 14 days ago
Job Viewed
Job Description
L1 Support Engineer (Part-Time)
US-Remote
COGS - Support /
Part-time /
Remote
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
The Instructure Technical Support group is responsible for providing technical assistance to the end-users of Canvas, our cutting-edge LMS software. This role supports end users of Canvas, learning management systems administrators and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product's use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 Support. They will assist the clients from issue initiation through resolution or escalation.
What you will be doing:
- Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
When working tickets:
-
Validate and clarify the issue reportedAnswer how-to questionsFix end-user issues that are resolvable through the Canvas user interface
-
Replicate, troubleshoot, and describe simple bugsKeep thorough, clear, and complete records in the ticketing system of all actions taken
-
Escalate tickets not resolvable at the L1 level to the L2 Support team
-
Be friendly, efficient, and dependable, and always provide timely updates to users
-
When assigned, create documentation of Support processes
-
Perform other duties as assigned by supervisor
Here is what you will need to know/have:
-
Strong written and verbal communication skills in English
-
Strong technical, troubleshooting, and analytical skills
-
Proven ability to function in a self-directed environment
-
Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
-
Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
-
Ability to handle clients professionally during all interactions
Get in on all the awesome at Instructure:
-
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
-
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
-
Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
-
Generous time off, including local holidays and our annual company-wide "Dim the Lights" week in late December, when we encourage everyone to step back and recharge
-
Comprehensive wellness programs and mental health support
-
Annual learning and development stipends to support your growth
-
The technology and tools you need to do your best work - typically a Mac, with PC options available in some locations
-
Motivosity employee recognition program
-
A culture rooted in inclusivity, support, and meaningful connection
$20.80 - $20.80 an hour
This range reflects our target hiring range, with flexibility based on experience, skills, and market factors.
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
EOE Veteran/Disability
L1 Support Engineer (Full Time)
Posted 4 days ago
Job Viewed
Job Description
US-Remote
COGS - Support /
Full-time /
Remote
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
The Instructure Technical Support group is responsible for providing technical assistance to the end-users of Canvas, our cutting-edge LMS software. This role supports end users of Canvas, learning management systems administrators and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product's use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 Support. They will assist the clients from issue initiation through resolution or escalation.
**What you will be doing:**
+ Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
**When working tickets:**
+ Validate and clarify the issue reported
+ Answer how-to questions
+ Fix end-user issues that are resolvable through the Canvas user interface
+ Replicate, troubleshoot, and describe simple bugs
+ Keep thorough, clear, and complete records in the ticketing system of all actions taken
+ Escalate tickets not resolvable at the L1 level to the L2 Support team
+ Be friendly, efficient, and dependable, and always provide timely updates to users
+ When assigned, create documentation of Support processes
+ Perform other duties as assigned by supervisor
**Here is what you will need to know/have:**
+ Strong written and verbal communication skills in English
+ Strong technical, troubleshooting, and analytical skills
+ Proven ability to function in a self-directed environment
+ Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
+ Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
+ Ability to handle clients professionally during all interactions
**Get in on all the awesome at Instructure:**
+ We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
+ Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
+ Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
+ Generous time off, including local holidays and our annual company-wide "Dim the Lights" week in late December, when we encourage everyone to step back and recharge
+ Comprehensive wellness programs and mental health support
+ Annual learning and development stipends to support your growth
+ The technology and tools you need to do your best work - typically a Mac, with PC options available in some locations
+ Motivosity employee recognition program
+ A culture rooted in inclusivity, support, and meaningful connection
$20.80 - $20.80 an hour
This range reflects our target hiring range, with flexibility based on experience, skills, and market factors.
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
EOE Veteran/Disability
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About the latest L1 support Jobs in United States !
L1 Support Engineer (Part-Time)
Posted 4 days ago
Job Viewed
Job Description
US-Remote
COGS - Support /
Part-time /
Remote
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
The Instructure Technical Support group is responsible for providing technical assistance to the end-users of Canvas, our cutting-edge LMS software. This role supports end users of Canvas, learning management systems administrators and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product's use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 Support. They will assist the clients from issue initiation through resolution or escalation.
**What you will be doing:**
+ Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
**When working tickets:**
+ Validate and clarify the issue reportedAnswer how-to questionsFix end-user issues that are resolvable through the Canvas user interface
+ Replicate, troubleshoot, and describe simple bugsKeep thorough, clear, and complete records in the ticketing system of all actions taken
+ Escalate tickets not resolvable at the L1 level to the L2 Support team
+ Be friendly, efficient, and dependable, and always provide timely updates to users
+ When assigned, create documentation of Support processes
+ Perform other duties as assigned by supervisor
**Here is what you will need to know/have:**
+ Strong written and verbal communication skills in English
+ Strong technical, troubleshooting, and analytical skills
+ Proven ability to function in a self-directed environment
+ Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
+ Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
+ Ability to handle clients professionally during all interactions
**Get in on all the awesome at Instructure:**
+ We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
+ Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
+ Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
+ Generous time off, including local holidays and our annual company-wide "Dim the Lights" week in late December, when we encourage everyone to step back and recharge
+ Comprehensive wellness programs and mental health support
+ Annual learning and development stipends to support your growth
+ The technology and tools you need to do your best work - typically a Mac, with PC options available in some locations
+ Motivosity employee recognition program
+ A culture rooted in inclusivity, support, and meaningful connection
$20.80 - $20.80 an hour
This range reflects our target hiring range, with flexibility based on experience, skills, and market factors.
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
EOE Veteran/Disability
L1 Help Desk Support
Posted 2 days ago
Job Viewed
Job Description
*Description*
Our team is seeking a qualified help desk Support technicians to support one of the largest, most collaborative enterprise service desks in the defense space.
Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will:
- Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to higher tiers as required.
- Documents all customer interactions within a ticketing system.
*Additional Skills & Qualifications*
This candidate is required to obtain a Security Clearance and/or have an active Secret Security Clearance.
- Past DOD experience will be a plus.
- Communication, ability to work well with a team will be very important for this position.
- Intellectual curiosity, agents who come in wanting to learn will prosper
- Transitioning veterans and Military spouses have had tremendous success in the organization.
*Pay and Benefits*
The pay range for this position is $27.53 - $27.53/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Sierra Vista,AZ.
*Application Deadline*
This position is anticipated to close on Aug 26, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
L1 Help Desk Support
Posted 2 days ago
Job Viewed
Job Description
Our team is seeking a qualified help desk Support technicians to support one of the largest, most collaborative enterprise service desks in the defense space.
Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will:
- Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to higher tiers as required.
- Documents all customer interactions within a ticketing system.
Additional Skills & Qualifications
This candidate is required to obtain a Security Clearance and/or have an active Secret Security Clearance.
- Past DOD experience will be a plus.
- Communication, ability to work well with a team will be very important for this position.
- Intellectual curiosity, agents who come in wanting to learn will prosper
- Transitioning veterans and Military spouses have had tremendous success in the organization.
Pay and Benefits
The pay range for this position is $27.53 - $27.53/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Sierra Vista,AZ.
Application Deadline
This position is anticipated to close on Aug 26, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.