82,950 Languageline Solutions jobs in the United States

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

Representative Responsibilities:

• Receiving or making a high volume of calls from or to customers.
• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
• Understanding and using the required software, reports, tools, and metrics.
• Transferring and escalating the calls to the appropriate department if needed, such as sales.
• Participating in training and striving to increase and improve existing skills.
• Adhering to all company policies and procedures.

Job Description

A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will involve you to constantly harness your multi-tasking and tech-savvy skills to resolve challenging customer issues including product-related issues, billing, selling products, service inquiries, scheduling appointments and more. The main job function will be spent on answering a high volume of customer calls, which will need to be addressed innovatively, with individualized solutions and a high level of customer satisfaction. The successful candidate will be able to elevate company standards, achieve sales goals and meet customers' expectations. To excel in this role, you will need excellent customer service skills, effective communication skills, sales oriented, enthusiastic, friendly and energetic with a genuine desire to provide outstanding service. We provide comprehensive training on company guidelines, policies, customer service and ample product knowledge.

Requirements

Job Qualifications:

• Comfortable in a fast paced and dynamic environment
• Exceptional relationship-building skills
• Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time
• Basic math functions such as addition, subtraction, multiplication, and division

• High School Diploma or GED

• Basic understanding of sales principles and customer service practices
• Customer service focus
• Solid communication and interpersonal skills
• Experience with high volume calls
• Proficient in Excel, MS Word, MS PowerPoint
• Maintain a presentable and well-dressed appearance

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers' needs and provide assistance and information on product features
• Remain knowledgeable on products offered and discuss available options
• Excellent written and oral communication skills
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Team up with co-workers to ensure proper customer service
• Greeting customers with a positive demeanor

• Keeping the work environment neat and clean.
• Ability to work independently and in a team environment with minimal supervision
• Ability to organize and prioritize with strong attention to details
• Participating in periodic team meetings

• Other duties can and will arise and you should be prepared to take on these challenges openly.

If you are looking for a new career in a stable, recession-proof industry where you can use your incredible customer service skills to solve problems for our homeowners, then this might be the position for you. We are looking for someone that thrives in fast–paced multitasking, which can solve complex problems quickly – with a smile!

WHO IS SPECTRUM ASSOCIATION MANAGEMENT?

We are an HOA Management Company… NO, NOT the internet company !  We manage the operations of many homeowners’ associations throughout Texas and Arizona. We are proud to be one of the most respected and recognized companies in our industry. Named Best Place to Work for the last 18 years in a row! We are energetic and passionate about our goals that have led to continued company growth, which translates to more opportunities for our employees (or as we call them, Oddballs!)

WHO ARE WE LOOKING FOR?

We are looking for highly motivated people who can multitask across different communication platforms and have a passion for customer success.  We operate a contact center with a friendly and team-oriented atmosphere where we support thousands of diverse requests daily. Our homeowners contact us in many channels – phone, email, chat. Experience in a fast-paced call center environment or similar type of customer service role is desired, buy may not be required if you know you will excel in that type of environment.

We are currently hiring for a full-time representative. Shift hours may vary based on business needs but will be between 8 am to 6 pm Monday to Friday. Some weekend work available but not required.

What are the Top 5 Qualities of someone that is successful at this role:

1) Self-Motivated individual that over-achieves goals set for you and your department.

2) Fast learner that can understand that complex service we manage, to best serve the homeowner.

3) Resilient and positive attitude while handling many difficult interactions with homeowners.

4) Tech wizardry to efficiently use  CHAT , EMAIL , PHONE,  and client database tools seamlessly

5) Strong passion for customer success and pride on resolution of homeowner concerns

Please visit   for a visual description of the role and benefit details.

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

• Recognized as Best Places to work for the past 18 years in a row. k since 2007!

• Fastest Growing Company - Fast Track 50 in 2020.

• San Antonio-based homeowners’ association management company. (With offices throughout Texas and Arizona)

• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.

• Work / Life balance.

• 5 weeks of PTO to allow for rest, travel, family, and hobbies.

• 40 paid hours per year for community service activities.

• 11 Annual Paid Holidays. 

• Paid Training - Internal Learning and Development Management System.

• The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.

• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).

• Phone and Mileage Reimbursement

• Well-structured career track plan with a 6-month review.

• Pay $15.00/hr. with reviews and performance increase opportunities every 6 months.

Office location: 

17319 San Pedro Avenue

San Antonio, Texas 78232

For more information about Spectrum Association Management, visit our website at

Spectrum Association Management is an Equal Opportunity Employer.

We are seeking a dynamic and customer-focused Call Center Representative to join our team at MEDALOGIX LLC. As a key player in the Hospital & Health Care industry, you will be responsible for providing exceptional customer service to patients, healthcare providers, and other stakeholders.

• Answer incoming calls and respond to customer inquiries
• Provide information about products and services
• Handle and resolve customer complaints
• Process orders, forms, and applications
• Keep records of customer interactions and transactions

• Ensure high levels of customer satisfaction through excellent service
• Meet and exceed sales targets
• Maintain a positive and professional attitude towards customers

• High school diploma or equivalent
• Prior experience in a call center or customer service role
• Excellent communication and interpersonal skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in Microsoft Office and CRM software

If you are a team player with a passion for helping others, we want to hear from you! Join us at MEDALOGIX LLC and make a difference in the lives of our customers.

Personify Health is a leading digital health and well-being company that combines personalized experiences with data-driven solutions to improve the way individuals engage with their health. We are on a mission to humanize healthcare—delivering care that’s proactive, engaging, and focused on whole-person wellness.

We’re looking for compassionate, detail-oriented, and tech-savvy Call Center Representatives to join our remote team. In this role, you will serve as the first point of contact for our members, providing friendly, knowledgeable support across a range of health-related services and programs.

• Respond to incoming calls, emails, and chats from members regarding their health benefits, wellness programs, and account information.
• Guide users through our digital platform and assist with navigation or troubleshooting issues.
• Provide clear and empathetic support while adhering to quality, compliance, and privacy standards (HIPAA).
• Escalate complex or sensitive issues to the appropriate internal teams when needed.
• Document interactions thoroughly and accurately in the system.
• Meet or exceed performance metrics, including call quality, response time, and customer satisfaction.

• High school diploma or GED (some college or healthcare-related education a plus).
• 1+ year of customer service, call center, or healthcare support experience preferred.
• Strong verbal and written communication skills.
• Comfortable using digital tools, CRM systems, and multitasking between software platforms.
• Reliable high-speed internet and a quiet, distraction-free workspace at home.
• Ability to work scheduled hours consistently; both full-time and part-time shifts available.

• Remote-first culture – Work from the comfort of your home.
• Mission-driven – Be part of transforming health and wellness experiences.
• Inclusive workplace – We value diversity and authenticity.
• Growth opportunities – Develop your career in a fast-growing healthcare tech environment.

Ready to make a difference?
Apply today and become part of a team that’s reimagining healthcare from the ground up.

We are seeking a motivated and customer-focused individual to join our team as a Call Center Representative at Wellstar Health System. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries in a timely manner.

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up on customer requests
• Provide information about products and services
• Resolve customer complaints and issues
• Document all call information according to standard operating procedures sales

• High school diploma or equivalent
• Prior experience in a call center or customer service role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and CRM software

• Strong problem-solving skills
• Ability to remain calm and professional under pressure
• Attention to detail
• Ability to work independently and as part of a team
  
  Qualifications
  
  
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Previous experience in customer service, sales support, or insurance industry preferred.
• Strong understanding of health insurance products, billing processes, and enrollment procedures is a plus.
• Proficient with Microsoft Office applications (Word, Excel, Outlook, Access).

Call Center Representative Job Description

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Representative Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.