6,715 Large Enterprise jobs in the United States

Overview

Sedric is an AI-powered compliance excellence platform designed for regulated industries. We help financial organizations streamline risk monitoring and ensure compliance with ever-evolving regulations. Our clients rely on Sedric to maintain high compliance standards while enabling growth. As we expand our US footprint and onboard large enterprise clients, were looking for passionate, experienced professionals to join our team.

About the Role

Were seeking a Customer Success Manager Large Enterprise to lead relationships with our largest and most strategic customers - primarily banks and credit companies. Youll be the trusted advisor ensuring clients achieve maximum value from Sedrics platform, with a strong focus on retention, expansion, and long-term partnerships.

This is a high-impact, client-facing role that requires a combination of business acumen, relationship-building, and technical curiosity.

Responsibilities

• Own the post-sale relationship for large enterprise clients in the financial sector (mainly US-based banks and credit institutions).
• Lead onboarding and implementation in collaboration with Solutions and Technical Account Managers.
• Develop strategic success plans tailored to enterprise client goals, compliance requirements, and KPIs.
• Drive product adoption , ensure value realization, and identify opportunities for upsell and expansion .
• Serve as the voice of the customer , providing product feedback to internal teams and ensuring clients evolving needs are addressed.
• Partner closely with Sales, Product, Compliance, and Support to deliver a cohesive and excellent customer experience.
• Conduct regular business reviews (QBRs) and performance check-ins to reinforce value and identify growth opportunities.
• Monitor renewals and retention metrics ; proactively address risks and advocate for customer needs.
• Stay up to date with industry regulations and trends relevant to your portfolio of financial clients.

Requirements

• 5+ years of Customer Success or Account Management experience with large enterprise clients , ideally in SaaS , Fintech , or RegTech .
• Experience working with banks, credit companies, or other regulated financial institutions is highly preferred.
• Understanding of compliance, risk, or operational challenges in the financial services industry.
• Excellent relationship management and communication skills, both written and verbal.
• Comfortable engaging with senior stakeholders (VP, C-level) in complex organizations.
• Proven ability to identify client pain points, propose solutions, and collaborate cross-functionally to drive results.
• Tech-savvy, with the ability to learn and explain technical concepts in a simple, value-oriented way.
• Self-starter who thrives in fast-paced, dynamic environments.
• Thrive in a startup environment comfortable with ambiguity, taking initiative, and wearing multiple hats.
• Based in New York (hybrid role with occasional travel to client sites).

Nice to Have

• Experience with compliance tools, AI-powered platforms, or risk monitoring systems.
• Familiarity with CRM tools (e.g., HubSpot, Salesforce) and Customer Success platforms.
• Background in Consulting or Enterprise Project Management.

Salary range: $150-180k

#J-18808-Ljbffr

**About the Role**
As a Sr. Account Manager you will act as the relationship orchestrator for our Large Restaurant Partners, ensuring their ongoing success and identifying revenue growth opportunities. This role is 70% focused on upselling and cross-selling additional services and 30% on optimizing operational performance to ensure merchant success.
Sr. Account Managers within the Large Enterprise segment act as trusted advisors, using data and insights to craft strong narratives that highlight Uber's value proposition, impact, and growth. They engage stakeholders at all levels-including senior executives-while driving sales, upsell initiatives, and innovative strategies to expand these partnerships.
**What You'll Do**
+ Own and manage relationships with key restaurant brands, serving as their main point of contact and developing and executing the strategy to achieve quarterly and annual growth goals.
+ Drive revenue growth by identifying upselling and cross-selling opportunities, expanding product adoption and communicating the value of our newest products with a lens of creativity to differentiate our offering.
+ Analyze performance metrics to identify growth opportunities and present data-driven recommendations to help partners optimize their performance.
+ Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations performance.
+ Build strong relationships with senior stakeholders (C-level) and key decision-makers both internally and externally.
+ Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to high-level strategy and consistently come up with new ways to add value to existing partnerships.
+ Partner with cross-functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams such as Product, Marketing, Operations, Legal, Finance, etc.
**Basic Qualifications:**
+ A minimum of 8+ years of relevant experience in strategic sales or account management with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company).
**Preferred Qualifications:**
+ Bachelor's degree in Economics, Finance, Business Administration, or a related field.
+ Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
+ Creative thinker with a passion for problem-solving and driving innovation.
+ Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset.
+ Proven track record of driving revenue growth and achieving targets.
+ Excellent listening, communication and relationship-building abilities. Proven ability to manage high-value relationships and influence stakeholders, securing buy-in with executive-level external partners.
+ Excellent negotiation, forecasting, and problem-solving skills. Experience selling into or partnering with large, complex enterprise brands and organizations.
+ Organizational skills - you'll need to prioritize ongoing processes and projects simultaneously.
+ Data-driven decision mentality and sound business judgment through strong analytical thinking. Ability to translate data into insights and consult on core business objectives.
+ Track record of building and executing strategic sales/marketing plans (quarterly & annual).
+ Ability to work cross-functionally and manage multiple stakeholders.
+ Speed, resourcefulness, and a go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity.
+ Experience with CRM and analytics tools (e.g., Salesforce, Excel).
For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$31,500 per year. For Dallas, TX-based roles: The base salary range for this role is USD 118,000 per year - USD 131,500 per year. For Miami, FL-based roles: The base salary range for this role is USD 118,000 per year - USD 131,500 per year. For New York, NY-based roles: The base salary range for this role is USD 131,000 per year - USD 146,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-

**About the Role**
As a Sr. Account Manager you will act as the relationship orchestrator for our Large Restaurant Partners, ensuring their ongoing success and identifying revenue growth opportunities. This role is 70% focused on upselling and cross-selling additional services and 30% on optimizing operational performance to ensure merchant success.
Sr. Account Managers within the Large Enterprise segment act as trusted advisors, using data and insights to craft strong narratives that highlight Uber's value proposition, impact, and growth. They engage stakeholders at all levels-including senior executives-while driving sales, upsell initiatives, and innovative strategies to expand these partnerships.
**What You'll Do**
+ Own and manage relationships with key restaurant brands, serving as their main point of contact and developing and executing the strategy to achieve quarterly and annual growth goals.
+ Drive revenue growth by identifying upselling and cross-selling opportunities, expanding product adoption and communicating the value of our newest products with a lens of creativity to differentiate our offering.
+ Analyze performance metrics to identify growth opportunities and present data-driven recommendations to help partners optimize their performance.
+ Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations performance.
+ Build strong relationships with senior stakeholders (C-level) and key decision-makers both internally and externally.
+ Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to high-level strategy and consistently come up with new ways to add value to existing partnerships.
+ Partner with cross-functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams such as Product, Marketing, Operations, Legal, Finance, etc.
**Basic Qualifications:**
+ A minimum of 8+ years of relevant experience in strategic sales or account management with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company).
**Preferred Qualifications:**
+ Bachelor's degree in Economics, Finance, Business Administration, or a related field.
+ Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
+ Creative thinker with a passion for problem-solving and driving innovation.
+ Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset.
+ Proven track record of driving revenue growth and achieving targets.
+ Excellent listening, communication and relationship-building abilities. Proven ability to manage high-value relationships and influence stakeholders, securing buy-in with executive-level external partners.
+ Excellent negotiation, forecasting, and problem-solving skills. Experience selling into or partnering with large, complex enterprise brands and organizations.
+ Organizational skills - you'll need to prioritize ongoing processes and projects simultaneously.
+ Data-driven decision mentality and sound business judgment through strong analytical thinking. Ability to translate data into insights and consult on core business objectives.
+ Track record of building and executing strategic sales/marketing plans (quarterly & annual).
+ Ability to work cross-functionally and manage multiple stakeholders.
+ Speed, resourcefulness, and a go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity.
+ Experience with CRM and analytics tools (e.g., Salesforce, Excel).
For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$31,500 per year. For Dallas, TX-based roles: The base salary range for this role is USD 118,000 per year - USD 131,500 per year. For Miami, FL-based roles: The base salary range for this role is USD 118,000 per year - USD 131,500 per year. For New York, NY-based roles: The base salary range for this role is USD 131,000 per year - USD 146,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
**The Main Responsibilities**
**What We Look For in a Candidate**
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges:
$124,037 - $65,375 in these states: PA
136,437 - 181,913 in these states: NJ
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LI-Remote
**What to Expect Next**
Requisition #:
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
10/10/2025

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
**The Main Responsibilities**
**What We Look For in a Candidate**
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges:
$124,037 - $65,375 in these states: PA
136,437 - 181,913 in these states: NJ
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LI-Remote
**What to Expect Next**
Requisition #:
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
10/10/2025

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
**The Main Responsibilities**
**What We Look For in a Candidate**
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges:
$124,037 - $65,375 in these states: PA
136,437 - 181,913 in these states: NJ
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LI-Remote
**What to Expect Next**
Requisition #:
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
10/10/2025

**About the Role**
As a Sr. Account Manager you will act as the relationship orchestrator for our Large Restaurant Partners, ensuring their ongoing success and identifying revenue growth opportunities. This role is 70% focused on upselling and cross-selling additional services and 30% on optimizing operational performance to ensure merchant success.
Sr. Account Managers within the Large Enterprise segment act as trusted advisors, using data and insights to craft strong narratives that highlight Uber's value proposition, impact, and growth. They engage stakeholders at all levels-including senior executives-while driving sales, upsell initiatives, and innovative strategies to expand these partnerships.
**What You'll Do**
+ Own and manage relationships with key restaurant brands, serving as their main point of contact and developing and executing the strategy to achieve quarterly and annual growth goals.
+ Drive revenue growth by identifying upselling and cross-selling opportunities, expanding product adoption and communicating the value of our newest products with a lens of creativity to differentiate our offering.
+ Analyze performance metrics to identify growth opportunities and present data-driven recommendations to help partners optimize their performance.
+ Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations performance.
+ Build strong relationships with senior stakeholders (C-level) and key decision-makers both internally and externally.
+ Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to high-level strategy and consistently come up with new ways to add value to existing partnerships.
+ Partner with cross-functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams such as Product, Marketing, Operations, Legal, Finance, etc.
**Basic Qualifications:**
+ A minimum of 8+ years of relevant experience in strategic sales or account management with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company).
**Preferred Qualifications:**
+ Bachelor's degree in Economics, Finance, Business Administration, or a related field.
+ Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
+ Creative thinker with a passion for problem-solving and driving innovation.
+ Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset.
+ Proven track record of driving revenue growth and achieving targets.
+ Excellent listening, communication and relationship-building abilities. Proven ability to manage high-value relationships and influence stakeholders, securing buy-in with executive-level external partners.
+ Excellent negotiation, forecasting, and problem-solving skills. Experience selling into or partnering with large, complex enterprise brands and organizations.
+ Organizational skills - you'll need to prioritize ongoing processes and projects simultaneously.
+ Data-driven decision mentality and sound business judgment through strong analytical thinking. Ability to translate data into insights and consult on core business objectives.
+ Track record of building and executing strategic sales/marketing plans (quarterly & annual).
+ Ability to work cross-functionally and manage multiple stakeholders.
+ Speed, resourcefulness, and a go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity.
+ Experience with CRM and analytics tools (e.g., Salesforce, Excel).
For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$31,500 per year. For Dallas, TX-based roles: The base salary range for this role is USD 118,000 per year - USD 131,500 per year. For Miami, FL-based roles: The base salary range for this role is USD 118,000 per year - USD 131,500 per year. For New York, NY-based roles: The base salary range for this role is USD 131,000 per year - USD 146,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-

**About the Role**
As a Sr. Account Manager you will act as the relationship orchestrator for our Large Restaurant Partners, ensuring their ongoing success and identifying revenue growth opportunities. This role is 70% focused on upselling and cross-selling additional services and 30% on optimizing operational performance to ensure merchant success.
Sr. Account Managers within the Large Enterprise segment act as trusted advisors, using data and insights to craft strong narratives that highlight Uber's value proposition, impact, and growth. They engage stakeholders at all levels-including senior executives-while driving sales, upsell initiatives, and innovative strategies to expand these partnerships.
**What You'll Do**
+ Own and manage relationships with key restaurant brands, serving as their main point of contact and developing and executing the strategy to achieve quarterly and annual growth goals.
+ Drive revenue growth by identifying upselling and cross-selling opportunities, expanding product adoption and communicating the value of our newest products with a lens of creativity to differentiate our offering.
+ Analyze performance metrics to identify growth opportunities and present data-driven recommendations to help partners optimize their performance.
+ Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations performance.
+ Build strong relationships with senior stakeholders (C-level) and key decision-makers both internally and externally.
+ Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to high-level strategy and consistently come up with new ways to add value to existing partnerships.
+ Partner with cross-functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams such as Product, Marketing, Operations, Legal, Finance, etc.
**Basic Qualifications:**
+ A minimum of 8+ years of relevant experience in strategic sales or account management with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company).
**Preferred Qualifications:**
+ Bachelor's degree in Economics, Finance, Business Administration, or a related field.
+ Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
+ Creative thinker with a passion for problem-solving and driving innovation.
+ Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset.
+ Proven track record of driving revenue growth and achieving targets.
+ Excellent listening, communication and relationship-building abilities. Proven ability to manage high-value relationships and influence stakeholders, securing buy-in with executive-level external partners.
+ Excellent negotiation, forecasting, and problem-solving skills. Experience selling into or partnering with large, complex enterprise brands and organizations.
+ Organizational skills - you'll need to prioritize ongoing processes and projects simultaneously.
+ Data-driven decision mentality and sound business judgment through strong analytical thinking. Ability to translate data into insights and consult on core business objectives.
+ Track record of building and executing strategic sales/marketing plans (quarterly & annual).
+ Ability to work cross-functionally and manage multiple stakeholders.
+ Speed, resourcefulness, and a go-getter mentality. You are comfortable working in a fast-paced environment and navigating ambiguity.
+ Experience with CRM and analytics tools (e.g., Salesforce, Excel).
For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$31,500 per year. For Dallas, TX-based roles: The base salary range for this role is USD 118,000 per year - USD 131,500 per year. For Miami, FL-based roles: The base salary range for this role is USD 118,000 per year - USD 131,500 per year. For New York, NY-based roles: The base salary range for this role is USD 131,000 per year - USD 146,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-

Staffbase is looking for a Senior Customer Success Manager to join our team in North America and support our most strategic customer relationships. You will act as a strategic partner to communications leaders in large enterprises, helping them drive business outcomes, increase platform adoption, and mature their internal comms strategies using Staffbase.

This role requires a strong foundation in customer success and enterprise relationship management, as well as a deep understanding of internal communications practices, including editorial strategy, stakeholder alignment, and comms program execution at scale.

Important: This is a hybrid role. Core in-office days in our MSP (North Loop) co-working space are TuesdaysFridays, and it is expected that folks will be in the office at least 3 days per week during core days.

What you'll be doing

• Own and strategically manage a book of our largest enterprise customers, developing long-term success plans aligned with customer goals
• Lead and facilitate executive business reviews, strategic planning sessions, and internal comms advisory conversations
• Act as a strategic coach to customer teamsparticularly Internal Communications leaderssharing best practices around editorial planning, content governance, and campaign execution
• Guide enterprise comms teams through onboarding, rollout, and long-term adoption of the Staffbase platform, driving early time-to-value and long-term engagement
• Help customers design and optimize their comms strategy, including content calendars, governance models, measurement practices, and channel usage
• Identify and mitigate risk early, working cross-functionally with Product, Support, and other GTM teams to ensure customer success, proactively demonstrate value, and drive timely SaaS subscription renewals contributing to strong customer retention
• Identify and support expansion opportunities in collaboration with Account Executives and Solution Engineers
• Advocate for customer needs internally and contribute to product feedback loops
• Serve as a trusted advisor and thought partner to large, global organizations managing complex change, executive messaging, and workforce engagement strategies

What you'll need to be successful

• 810+ years of experience in Customer Success, Enterprise Consulting, or Strategic Account Management, preferably in SaaS or tech-enabled services
• Deep understanding of internal communications practices, with 6+ years leading or advising on editorial strategy within a mature comms program
• Strong communication and interpersonal skills; able to influence senior stakeholders and coach IC teams on comms best practices
• Experience collaborating globally across business units and leadership levels
• Proven ability to guide organizations through change, deliver measurable outcomes, and act as a trusted partner
• Experience growing and retaining customers
• Familiarity with digital communications tools (intranets, employee apps, comms planning platforms) and metrics (engagement, open rates, reach)
• Self-motivated with a growth mindset and a strong sense of ownership
• Experience with cross-functional collaboration and account planning in enterprise environments
• Experience coaching, mentoring, or enabling othersformally or informallythrough comms strategy or customer engagement work

What you'll get

• Competitive Compensation - we offer attractive salary packages including a Long Term Incentive Program
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
• Growth Budget - all employees get a yearly budget for external training of $100
• Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August to enjoy a summer break (Recharge Fridays)
• Wellbeing - Monthly Wellbeing Allowance ( 40 USD), from fitness to mental health, hobbies to relaxation
• Support - were offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
• Team Building - Regular team and office events including the yearly Staffbase Camp
• Volunteer Day - youll get one day off per year for supporting a social project
• Employee Referral Program - one of your friends is a fit for one of our full-time openings? Refer them and get a referral bonus paid

#J-18808-Ljbffr