10,264 Lead Technician jobs in the United States

**Job Description:**
**Company Description**
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
**Job Description**
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
+ Entering and managing installation opportunities in CRM to develop accurate monthly forecasts
+ Conducting site installation surveys to collect necessary information for install feasibility and planning the execution in CRM
+ Producing scope of works and customer facing installation quotes in CRM
+ Working with dispatchers and other branch personnel to schedule installs in Microsoft Field Service adhering to promise dates for customers
+ Executing the installation per the scope of work to customer satisfaction and by adhering to safety manuals and programs
+ Strong adherence to installation playbook from start to end (machine at customer site to leaving customer site after successful startup)
+ Effective management of installation request inbox
+ Strong project management skills by managing schedule dates and completion dates in CRM and information relayed to the customer and to other branch leadership personnel
+ Proper final pricing updates to CRM opportunities that support branch and organization financial objectives
+ Maintains current organization, industry, and equipment knowledge.
+ Strong communication with customers on overall Hobart Service value propositions for future service products after warranty expires for new machine
+ Proper vehicle maintenance and handling of installation material handling equipment
+ Adherence to the company's safe driving policy and other applicable policies including safety
+ Other duties as assigned
**Supervisory Responsibilities** This position has no direct or indirect supervisory responsibilities.
**Qualifications**
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Required Education and Work Experience**
+ High school diploma or GED
+ 2 years of formal technical training and at least ten years of related experience
+ Equipment installation or similar experience
+ PC knowledge and suite of Microsoft applications
**Desired Education/Experience**
+ 5+ years of installation experience in commercial equipment
+ Mechanical or electrical experience is preferred, but not required
+ Associate degree is preferred, but not required
+ Experience installing and removing commercial cooking and/or refrigeration equipment is highly desirable
+ Prior experience using Microsoft Dynamics 365 CRM Certificates and Licenses Position/Location dependent
+ Industry certification is highly desirable
**COMPETENCIES**
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
+ Ability to read and interpret standard service manuals, installation manuals, and mechanical diagrams.
+ Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
+ Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
+ Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
+ Demonstrates accuracy and thoroughness.
+ Looks for ways to improve and promote quality.
+ Applies feedback to improve performance.
+ Monitors own work to ensure quality.
Quantity
+ Completes work in timely manner.
+ Strives to increase productivity.
+ Works quickly.
Attendance/Punctuality
+ Is consistently at work and on time.
+ Ensures work responsibilities are covered when absent.
+ Arrives at meetings and appointments on time.
Attendance/Punctuality
+ Is consistently at work and on time.
+ Ensures work responsibilities are covered when absent.
+ Arrives at meetings and appointments on time.
Dependability
+ Follows instructions, responds to management direction.
+ Takes responsibility for own actions.
Teamwork
+ Balances team and individual responsibilities.
+ Exhibits objectivity and openness to others' views.
+ Gives and welcomes feedback.
+ Contributes to building a positive team spirit.
+ Puts success of team above own interests.
+ Able to build morale and group commitments to goals and objectives.
+ Supports everyone's efforts to succeed.
+ Recognizes accomplishments of other team members.
+ Keep commitments.
+ Commits to extended hours of work when necessary to reach goals.
+ Completes tasks on time.
Safety
+ Ability to read and understand safety guidelines of the business.
+ Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
+ Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
+ Demonstrates a comprehensive knowledge of company products and services.
Time Management and Communication Skills
+ Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within the established time frame.
+ Must be able to multi-task; work on site visits, compose quotes and lead an installation crew
+ Demonstrated ability to communicate orally with individuals from within and outside the organization
+ Demonstrates crisis/conflict resolution skills
+ Ability to self-motivate and take direction from management
+ Thrives in a multi-tasking environment and can adjust priorities quickly
+ Timely customer communication on installation updates
**PHYSICAL DEMANDS & WORK ENVIRONMENT**
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Physical Demands**
While performing the duties of this Job, the employee may:
+ Lift up to 75 lbs. with or without assistance
+ Climb up to 10 ft with an A-frame ladder
+ Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
+ Extensive walking 3-5 miles / day
+ Extensive driving 5-6 hours/day
+ Kneel, squat, bend, push/pull
+ Move in various positions to accomplish tasks in various environments including tight and confined spaces
+ Operate motor vehicles or heavy equipment (i.e., forklift)
+ Operate machinery and/or power tools Working Conditions
+ Office facility and customer facilities (including commercial kitchens of various types of businesses)
+ Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
+ Travel requirement up to 50% of time Hours of Work
+ Normal business hours with occasional/frequent/extended hours as needed
+ Flexibility with schedule to meet critical deadlines
+ Normal scheduled hours cover early mornings, evenings and/or weekends
+ Extended hours may include nights and/or weekends
**About Us:**
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, and Respect.
We offer a competitive salary and benefits package including medical, dental, and life insurance, short and long-term disability benefits, holiday and vacation pay, 401(k) with liberal matching funds, and educational reimbursement.
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

**Job Description:**
**Company Description**
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
**Job Description**
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
+ Entering and managing installation opportunities in CRM to develop accurate monthly forecasts
+ Conducting site installation surveys to collect necessary information for install feasibility and planning the execution in CRM
+ Producing scope of works and customer facing installation quotes in CRM
+ Working with dispatchers and other branch personnel to schedule installs in Microsoft Field Service adhering to promise dates for customers
+ Executing the installation per the scope of work to customer satisfaction and by adhering to safety manuals and programs
+ Strong adherence to installation playbook from start to end (machine at customer site to leaving customer site after successful startup)
+ Effective management of installation request inbox
+ Strong project management skills by managing schedule dates and completion dates in CRM and information relayed to the customer and to other branch leadership personnel
+ Proper final pricing updates to CRM opportunities that support branch and organization financial objectives
+ Maintains current organization, industry, and equipment knowledge.
+ Strong communication with customers on overall Hobart Service value propositions for future service products after warranty expires for new machine
+ Proper vehicle maintenance and handling of installation material handling equipment
+ Adherence to the company's safe driving policy and other applicable policies including safety
+ Other duties as assigned
**Supervisory Responsibilities** This position has no direct or indirect supervisory responsibilities.
**Qualifications**
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Required Education and Work Experience**
+ High school diploma or GED
+ 2 years of formal technical training and at least ten years of related experience
+ Equipment installation or similar experience
+ PC knowledge and suite of Microsoft applications
**Desired Education/Experience**
+ 5+ years of installation experience in commercial equipment
+ Mechanical or electrical experience is preferred, but not required
+ Associate degree is preferred, but not required
+ Experience installing and removing commercial cooking and/or refrigeration equipment is highly desirable
+ Prior experience using Microsoft Dynamics 365 CRM Certificates and Licenses Position/Location dependent
+ Industry certification is highly desirable
**COMPETENCIES**
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
+ Ability to read and interpret standard service manuals, installation manuals, and mechanical diagrams.
+ Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
+ Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
+ Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
+ Demonstrates accuracy and thoroughness.
+ Looks for ways to improve and promote quality.
+ Applies feedback to improve performance.
+ Monitors own work to ensure quality.
Quantity
+ Completes work in timely manner.
+ Strives to increase productivity.
+ Works quickly.
Attendance/Punctuality
+ Is consistently at work and on time.
+ Ensures work responsibilities are covered when absent.
+ Arrives at meetings and appointments on time.
Attendance/Punctuality
+ Is consistently at work and on time.
+ Ensures work responsibilities are covered when absent.
+ Arrives at meetings and appointments on time.
Dependability
+ Follows instructions, responds to management direction.
+ Takes responsibility for own actions.
Teamwork
+ Balances team and individual responsibilities.
+ Exhibits objectivity and openness to others' views.
+ Gives and welcomes feedback.
+ Contributes to building a positive team spirit.
+ Puts success of team above own interests.
+ Able to build morale and group commitments to goals and objectives.
+ Supports everyone's efforts to succeed.
+ Recognizes accomplishments of other team members.
+ Keep commitments.
+ Commits to extended hours of work when necessary to reach goals.
+ Completes tasks on time.
Safety
+ Ability to read and understand safety guidelines of the business.
+ Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
+ Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
+ Demonstrates a comprehensive knowledge of company products and services.
Time Management and Communication Skills
+ Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within the established time frame.
+ Must be able to multi-task; work on site visits, compose quotes and lead an installation crew
+ Demonstrated ability to communicate orally with individuals from within and outside the organization
+ Demonstrates crisis/conflict resolution skills
+ Ability to self-motivate and take direction from management
+ Thrives in a multi-tasking environment and can adjust priorities quickly
+ Timely customer communication on installation updates
**PHYSICAL DEMANDS & WORK ENVIRONMENT**
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Physical Demands**
While performing the duties of this Job, the employee may:
+ Lift up to 75 lbs. with or without assistance
+ Climb up to 10 ft with an A-frame ladder
+ Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
+ Extensive walking 3-5 miles / day
+ Extensive driving 5-6 hours/day
+ Kneel, squat, bend, push/pull
+ Move in various positions to accomplish tasks in various environments including tight and confined spaces
+ Operate motor vehicles or heavy equipment (i.e., forklift)
+ Operate machinery and/or power tools Working Conditions
+ Office facility and customer facilities (including commercial kitchens of various types of businesses)
+ Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
+ Travel requirement up to 50% of time Hours of Work
+ Normal business hours with occasional/frequent/extended hours as needed
+ Flexibility with schedule to meet critical deadlines
+ Normal scheduled hours cover early mornings, evenings and/or weekends
+ Extended hours may include nights and/or weekends
**About Us:**
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, and Respect.
We offer a competitive salary and benefits package including medical, dental, and life insurance, short and long-term disability benefits, holiday and vacation pay, 401(k) with liberal matching funds, and educational reimbursement.
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

**Job Description:**
**Company Description**
Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
The Lead Service Technician interfaces with customers regarding technical aspects of Hobart Service's services. The Lead Service Technician is at an expert, lead skill level demonstrating proficiency and working knowledge of several areas of installation and service-related functions. Provides problem resolution and troubleshooting to customers over the telephone. Assists with product updates. Relays customer feedback regarding products to appropriate individuals in sales, quality assurance, and product management. Determines best method to resolve problems ensuring customer satisfaction and adherence to the organization's policies. Provides guidance, training, and instruction to non-technical representatives. Possesses a thorough technical knowledge of assigned products.
**Job Description**
**ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS**
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
+ Installs, maintains, troubleshoots, and repairs commercial food equipment for customers on contract and/or time and material (i.e., T&M) basis.
+ Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
+ Supports branch and organization financial objectives through customer relations.
+ Maintains current organization, industry, and equipment knowledge.
+ Communicates with customers on-site and presents additional service offerings.
+ Support senior staff technicians and mentor's junior technicians with all technician duties.
+ Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies.
**Supervisory Responsibilities**
This position has no direct or indirect supervisory responsibilities.
**Qualifications**
_The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Required Education and Work Experience**
+ High school diploma or GED and 7+ years of food equipment service experience and/or 4+ years of HVACR service experience.
**Desired Education/Experience**
+ Mechanical or electrical experience is preferred, but not required.
+ Associate degree is preferred, but not required.
+ Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is highly desirable.
**Certificates and Licenses**
Position/Location dependent. Industry certification is highly desirable.
**Job -Specific Knowledge**
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
+ Mechanical Aptitude - demonstrates expert mechanical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
+ Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
+ Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.
+ Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.
**COMPETENCIES**
_To perform the job successfully, an individual should demonstrate the following competencies._
**Technical and Analytical Skills**
- Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
- Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
- Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
- Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
**Quality**
- Demonstrates accuracy and thoroughness.
- Looks for ways to improve and promote quality.
- Applies feedback to improve performance.
- Monitors own work to ensure quality.
**Quantity**
- Meets productivity standards as set by Customer Facing Metrics (CFMs).
- Completes work in timely manner.
- Strives to increase productivity.
- Works quickly.
**Attendance/Punctuality**
- Is consistently at work and on time.
- Ensures work responsibilities are covered when absent.
- Arrives at meetings and appointments on time.
**Dependability**
- Follows instructions, responds to management direction.
- Takes responsibility for own actions.
**Teamwork**
- Balances team and individual responsibilities.
- Exhibits objectivity and openness to others' views.
- Gives and welcomes feedback.
- Contributes to building a positive team spirit.
- Puts success of team above own interests.
- Able to build morale and group commitments to goals and objectives.
- Supports everyone's efforts to succeed.
- Recognizes accomplishments of other team members.
- Keeps commitments.
- Commits to extended hours of work when necessary to reach goals.
- Completes tasks on time.
**Safety**
- Ability to read and understand safety guidelines of the business.
- Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
- Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
- Demonstrates a comprehensive knowledge of company products and services.
**Time Management and Communication Skills**
- Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
- Demonstrated ability to communicate orally with individuals from within and outside the organization.
- Demonstrates crisis/conflict resolution skills.
- Ability to self-motivate and take direction from senior technicians and management.
- Thrives in multi-tasking environment and can adjust priorities quickly.
Additional information
**PHYSICAL DEMANDS & WORK ENVIRONMENT**
_The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Demands**
While performing the duties of this Job, the employee may:
+ Lift up to 75 lbs with or without assistance
+ Climb up to 10 ft with an A-frame ladder
+ Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
+ Extensive walking 3-5 miles / day
+ Extensive driving 5-6 hours/day
+ Kneel, squat, bend, push/pull
+ Move in different positions to accomplish tasks in various environments including tight and confined spaces
+ Operate motor vehicles or heavy equipment
+ Operate machinery and/or power tools
**Working Conditions**
+ Office facility and customer facilities (including commercial kitchens of various types of businesses)
+ Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
+ Travel requirement up to 50% of time
**Hours of Work**
+ Normal business hours with occasional/frequent/extended hours as needed
+ Flexibility with schedule to meet critical deadlines
+ Extended hours may include nights and/or weekends
+ Normal scheduled hours cover early mornings, evenings and/or weekends
**Why work for us?**
+ Competitive pay
+ Great insurance options with low premiums
+ Paid vacation and holidays
+ 401K with company match
+ Extensive on-the-job, online, and classroom training
+ Service vehicle, uniforms, and safety equipment provided
+ Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

**Job Description:**
**Company Description**
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
**Job Description**
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
+ Entering and managing installation opportunities in CRM to develop accurate monthly forecasts
+ Conducting site installation surveys to collect necessary information for install feasibility and planning the execution in CRM
+ Producing scope of works and customer facing installation quotes in CRM
+ Working with dispatchers and other branch personnel to schedule installs in Microsoft Field Service adhering to promise dates for customers
+ Executing the installation per the scope of work to customer satisfaction and by adhering to safety manuals and programs
+ Strong adherence to installation playbook from start to end (machine at customer site to leaving customer site after successful startup)
+ Effective management of installation request inbox
+ Strong project management skills by managing schedule dates and completion dates in CRM and information relayed to the customer and to other branch leadership personnel
+ Proper final pricing updates to CRM opportunities that support branch and organization financial objectives
+ Maintains current organization, industry, and equipment knowledge.
+ Strong communication with customers on overall Hobart Service value propositions for future service products after warranty expires for new machine
+ Proper vehicle maintenance and handling of installation material handling equipment
+ Adherence to the company's safe driving policy and other applicable policies including safety
+ Other duties as assigned
**Supervisory Responsibilities** This position has no direct or indirect supervisory responsibilities.
**Qualifications**
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Required Education and Work Experience**
+ High school diploma or GED
+ 2 years of formal technical training and at least ten years of related experience
+ Equipment installation or similar experience
+ PC knowledge and suite of Microsoft applications
**Desired Education/Experience**
+ 5+ years of installation experience in commercial equipment
+ Mechanical or electrical experience is preferred, but not required
+ Associate degree is preferred, but not required
+ Experience installing and removing commercial cooking and/or refrigeration equipment is highly desirable
+ Prior experience using Microsoft Dynamics 365 CRM Certificates and Licenses Position/Location dependent
+ Industry certification is highly desirable
**COMPETENCIES**
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
+ Ability to read and interpret standard service manuals, installation manuals, and mechanical diagrams.
+ Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
+ Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
+ Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
+ Demonstrates accuracy and thoroughness.
+ Looks for ways to improve and promote quality.
+ Applies feedback to improve performance.
+ Monitors own work to ensure quality.
Quantity
+ Completes work in timely manner.
+ Strives to increase productivity.
+ Works quickly.
Attendance/Punctuality
+ Is consistently at work and on time.
+ Ensures work responsibilities are covered when absent.
+ Arrives at meetings and appointments on time.
Attendance/Punctuality
+ Is consistently at work and on time.
+ Ensures work responsibilities are covered when absent.
+ Arrives at meetings and appointments on time.
Dependability
+ Follows instructions, responds to management direction.
+ Takes responsibility for own actions.
Teamwork
+ Balances team and individual responsibilities.
+ Exhibits objectivity and openness to others' views.
+ Gives and welcomes feedback.
+ Contributes to building a positive team spirit.
+ Puts success of team above own interests.
+ Able to build morale and group commitments to goals and objectives.
+ Supports everyone's efforts to succeed.
+ Recognizes accomplishments of other team members.
+ Keep commitments.
+ Commits to extended hours of work when necessary to reach goals.
+ Completes tasks on time.
Safety
+ Ability to read and understand safety guidelines of the business.
+ Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
+ Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
+ Demonstrates a comprehensive knowledge of company products and services.
Time Management and Communication Skills
+ Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within the established time frame.
+ Must be able to multi-task; work on site visits, compose quotes and lead an installation crew
+ Demonstrated ability to communicate orally with individuals from within and outside the organization
+ Demonstrates crisis/conflict resolution skills
+ Ability to self-motivate and take direction from management
+ Thrives in a multi-tasking environment and can adjust priorities quickly
+ Timely customer communication on installation updates
**PHYSICAL DEMANDS & WORK ENVIRONMENT**
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Physical Demands**
While performing the duties of this Job, the employee may:
+ Lift up to 75 lbs. with or without assistance
+ Climb up to 10 ft with an A-frame ladder
+ Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
+ Extensive walking 3-5 miles / day
+ Extensive driving 5-6 hours/day
+ Kneel, squat, bend, push/pull
+ Move in various positions to accomplish tasks in various environments including tight and confined spaces
+ Operate motor vehicles or heavy equipment (i.e., forklift)
+ Operate machinery and/or power tools Working Conditions
+ Office facility and customer facilities (including commercial kitchens of various types of businesses)
+ Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
+ Travel requirement up to 50% of time Hours of Work
+ Normal business hours with occasional/frequent/extended hours as needed
+ Flexibility with schedule to meet critical deadlines
+ Normal scheduled hours cover early mornings, evenings and/or weekends
+ Extended hours may include nights and/or weekends
**About Us:**
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, and Respect.
We offer a competitive salary and benefits package including medical, dental, and life insurance, short and long-term disability benefits, holiday and vacation pay, 401(k) with liberal matching funds, and educational reimbursement.
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
#ZR1
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

**A Snapshot of Your Day**
A local Lead Service Technician is responsible for the safe and efficient operation and maintenance of wind turbines, ensuring the wind farm produces reliable power. They also contribute to the overall safety and efficiency of the wind farm by following safety protocols, maintaining records, and assisting with other tasks as needed.
**How You'll Make an Impact**
+ Demonstrates strong Initiative and motivation to learn new technology and translate learning into personal success
+ Motivation and ability to work flexible work schedule
+ Utilization of programs and processes to perform daily operations of a site
+ Coordinate, implement, and complete company and customer site performance metrics
+ Excellent customer service and communication skills
+ Ability to analyze and resolve problems independently with a high level of results orientation
**What You Bring**
+ Education: High school diploma or equivalent experience preferred, with an associate's degree in a related field being beneficial.
+ Experience: Previous experience in wind turbine maintenance or a related field is preferred but not required.
+ Safety Knowledge: An understanding of safety protocols and LOTO procedures.
+ Physical Fitness: Ability to climb wind turbine towers and perform physical tasks in various weather conditions. Must meet body weight restrictions of 265 pounds or less as required by the safety regulations.
+ Communication Skills: Ability to communicate effectively with other team members and supervisors.
+ Valid driver's license
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
**About the Team**
At Siemens Gamesa, the Onshore Service division is dedicated to providing renewable energy to local communities through innovative and sustainable solutions. We are a diverse group of engineers, project managers, technicians, and specialists who share a common goal: to harness the power of wind to create a cleaner, more sustainable future.
**Who is Siemens Gamesa?**
Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking individuals to join our team and support our focus on energy transformation.
**Rewards/Benefits**
+ Career growth and development opportunities
+ Supportive work culture
+ Company paid health and wellness benefits
+ Paid Time Off and paid holidays
+ 401K savings plan with company match
+ Family building benefits
+ Parental leave
Equal Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.

**Job Description:**
**Company Description**
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
**Job Description**
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
+ Entering and managing installation opportunities in CRM to develop accurate monthly forecasts
+ Conducting site installation surveys to collect necessary information for install feasibility and planning the execution in CRM
+ Producing scope of works and customer facing installation quotes in CRM
+ Working with dispatchers and other branch personnel to schedule installs in Microsoft Field Service adhering to promise dates for customers
+ Executing the installation per the scope of work to customer satisfaction and by adhering to safety manuals and programs
+ Strong adherence to installation playbook from start to end (machine at customer site to leaving customer site after successful startup)
+ Effective management of installation request inbox
+ Strong project management skills by managing schedule dates and completion dates in CRM and information relayed to the customer and to other branch leadership personnel
+ Proper final pricing updates to CRM opportunities that support branch and organization financial objectives
+ Maintains current organization, industry, and equipment knowledge.
+ Strong communication with customers on overall Hobart Service value propositions for future service products after warranty expires for new machine
+ Proper vehicle maintenance and handling of installation material handling equipment
+ Adherence to the company's safe driving policy and other applicable policies including safety
+ Other duties as assigned
**Supervisory Responsibilities** This position has no direct or indirect supervisory responsibilities.
**Qualifications**
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Required Education and Work Experience**
+ High school diploma or GED
+ 2 years of formal technical training and at least ten years of related experience
+ Equipment installation or similar experience
+ PC knowledge and suite of Microsoft applications
**Desired Education/Experience**
+ 5+ years of installation experience in commercial equipment
+ Mechanical or electrical experience is preferred, but not required
+ Associate degree is preferred, but not required
+ Experience installing and removing commercial cooking and/or refrigeration equipment is highly desirable
+ Prior experience using Microsoft Dynamics 365 CRM Certificates and Licenses Position/Location dependent
+ Industry certification is highly desirable
**COMPETENCIES**
To perform the job successfully, an individual should demonstrate the following competencies.
Technical and Analytical Skills
+ Ability to read and interpret standard service manuals, installation manuals, and mechanical diagrams.
+ Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
+ Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
+ Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Quality
+ Demonstrates accuracy and thoroughness.
+ Looks for ways to improve and promote quality.
+ Applies feedback to improve performance.
+ Monitors own work to ensure quality.
Quantity
+ Completes work in timely manner.
+ Strives to increase productivity.
+ Works quickly.
Attendance/Punctuality
+ Is consistently at work and on time.
+ Ensures work responsibilities are covered when absent.
+ Arrives at meetings and appointments on time.
Attendance/Punctuality
+ Is consistently at work and on time.
+ Ensures work responsibilities are covered when absent.
+ Arrives at meetings and appointments on time.
Dependability
+ Follows instructions, responds to management direction.
+ Takes responsibility for own actions.
Teamwork
+ Balances team and individual responsibilities.
+ Exhibits objectivity and openness to others' views.
+ Gives and welcomes feedback.
+ Contributes to building a positive team spirit.
+ Puts success of team above own interests.
+ Able to build morale and group commitments to goals and objectives.
+ Supports everyone's efforts to succeed.
+ Recognizes accomplishments of other team members.
+ Keep commitments.
+ Commits to extended hours of work when necessary to reach goals.
+ Completes tasks on time.
Safety
+ Ability to read and understand safety guidelines of the business.
+ Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
+ Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
+ Demonstrates a comprehensive knowledge of company products and services.
Time Management and Communication Skills
+ Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within the established time frame.
+ Must be able to multi-task; work on site visits, compose quotes and lead an installation crew
+ Demonstrated ability to communicate orally with individuals from within and outside the organization
+ Demonstrates crisis/conflict resolution skills
+ Ability to self-motivate and take direction from management
+ Thrives in a multi-tasking environment and can adjust priorities quickly
+ Timely customer communication on installation updates
**PHYSICAL DEMANDS & WORK ENVIRONMENT**
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Physical Demands**
While performing the duties of this Job, the employee may:
+ Lift up to 75 lbs. with or without assistance
+ Climb up to 10 ft with an A-frame ladder
+ Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
+ Extensive walking 3-5 miles / day
+ Extensive driving 5-6 hours/day
+ Kneel, squat, bend, push/pull
+ Move in various positions to accomplish tasks in various environments including tight and confined spaces
+ Operate motor vehicles or heavy equipment (i.e., forklift)
+ Operate machinery and/or power tools Working Conditions
+ Office facility and customer facilities (including commercial kitchens of various types of businesses)
+ Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
+ Travel requirement up to 50% of time Hours of Work
+ Normal business hours with occasional/frequent/extended hours as needed
+ Flexibility with schedule to meet critical deadlines
+ Normal scheduled hours cover early mornings, evenings and/or weekends
+ Extended hours may include nights and/or weekends
**About Us:**
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, and Respect.
We offer a competitive salary and benefits package including medical, dental, and life insurance, short and long-term disability benefits, holiday and vacation pay, 401(k) with liberal matching funds, and educational reimbursement.
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
**Compensation Information:**
**The pay rate will depend on the successful candidate's qualifications and prior experience. The range for this position is below: $39.00 to $52.80 per hour.**
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

Our client is a leading name in the aviation industry, looking for a highly experienced and dedicated Aircraft Maintenance Lead Technician to join their fully remote, expert team. This role demands exceptional technical proficiency and leadership skills to oversee and execute complex aircraft maintenance and repair operations. You will be responsible for diagnosing and resolving intricate mechanical and electrical issues on a variety of aircraft, ensuring adherence to stringent safety regulations and airworthiness standards. The Lead Technician will guide and mentor a team of aircraft mechanics, providing technical direction, ensuring quality workmanship, and fostering a culture of safety and continuous improvement. Your responsibilities will include performing scheduled and unscheduled maintenance, conducting thorough inspections, managing spare parts inventory, and documenting all maintenance activities meticulously. A deep understanding of aviation regulations (e.g., FAA standards) and best practices in aircraft maintenance is essential. The ideal candidate will possess advanced troubleshooting skills, a proactive approach to preventative maintenance, and the ability to work effectively under pressure. You will collaborate with engineering and operations departments to implement new maintenance procedures and technologies. This position requires excellent communication skills to coordinate with pilots, ground crews, and management, as well as strong leadership qualities to inspire and direct your team in a remote, collaborative environment. This is a unique opportunity for a seasoned professional to contribute their expertise to a critical function within the aviation sector, ensuring the safety and reliability of aircraft operations from a remote capacity.

Our client is seeking an experienced and highly skilled Aircraft Maintenance Lead Technician to join their prestigious aviation division in **Durham, North Carolina, US**. This role requires a deep understanding of aircraft systems, a commitment to safety, and the ability to lead a team of maintenance professionals. The ideal candidate will be detail-oriented, possess excellent troubleshooting skills, and be dedicated to ensuring the airworthiness and optimal performance of our client's aircraft fleet. This is a hands-on position requiring presence at our client's facilities.

Responsibilities:

• Supervise and direct a team of aircraft maintenance technicians in performing scheduled and unscheduled maintenance on various aircraft types.
• Ensure all maintenance activities are performed in accordance with FAA regulations, company policies, and manufacturer's specifications.
• Perform complex troubleshooting, diagnostics, and repair of aircraft mechanical, electrical, and hydraulic systems.
• Inspect aircraft and components to identify defects or necessary repairs.
• Interpret technical manuals, blueprints, and schematics.
• Maintain accurate and detailed records of all maintenance performed.
• Mentor and train junior technicians, providing guidance and support.
• Manage the availability of parts and tools required for maintenance operations.
• Participate in on-call rotations and respond to AOG (Aircraft on Ground) situations as needed.
• Contribute to the continuous improvement of maintenance processes and procedures.
• Ensure a safe working environment is maintained at all times.

Qualifications:

• High School Diploma or equivalent; Associate's or Bachelor's degree in Aviation Maintenance Technology or a related field is preferred.
• FAA Airframe and Powerplant (A&P) license is required.
• Minimum of 8 years of experience in aircraft line and heavy maintenance.
• Minimum of 2 years of experience in a lead or supervisory role.
• Extensive knowledge of various aircraft systems and components.
• Proficiency in using diagnostic equipment and tools.
• Strong understanding of FAA regulations and aviation safety standards.
• Excellent problem-solving, diagnostic, and troubleshooting skills.
• Effective leadership, communication, and interpersonal skills.
• Ability to read and interpret technical documents and drawings.
• Willingness to work flexible hours, including nights, weekends, and holidays as operational needs dictate.

This is a critical role within our client's operations, contributing directly to the safety and efficiency of their aviation services. We offer a competitive compensation package and opportunities for professional growth within the aviation industry in **Durham, North Carolina, US**.

Our client is seeking a highly experienced and self-motivated Field Service Lead Technician to join their remote workforce. This role involves providing expert on-site installation, maintenance, and repair services for our specialized equipment across various client locations. While the role is remote in terms of reporting structure and team collaboration, it requires significant travel to customer sites for hands-on work. The ideal candidate will have a strong mechanical and electrical aptitude, with a proven ability to troubleshoot and resolve complex issues independently. Responsibilities include performing preventative maintenance, diagnosing equipment malfunctions, and executing necessary repairs to ensure optimal performance. You will also be responsible for conducting on-site training for clients on equipment operation and maintenance best practices. A key aspect of this role is documenting service calls, tracking parts inventory, and communicating effectively with the central support team. A High School Diploma or equivalent is required; an Associate's or Bachelor's degree in a technical field is a plus. A minimum of 7 years of experience in field service, mechanical repair, or electrical maintenance is essential. Candidates must possess excellent diagnostic skills, proficiency with diagnostic tools and equipment, and a strong commitment to safety and quality. The ability to interpret technical manuals, blueprints, and schematics is crucial. This is a remote-based position that requires a valid driver's license and the willingness to travel extensively to client sites across the assigned region.