14,416 Legal Support Services jobs in the United States

Technical Support Service Desk Associate-Healthcare-remote

58103 Fargo, North Dakota NTT America, Inc.

Posted 7 days ago

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Job Description

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Support Service Desk Associate-Healthcare-remote to join our team in Fargo, North Dakota (US-ND), United States (US).
We are seeking a Technical Support Service Desk Associate to join our healthcare team and provide exceptional support to our customers. This role involves providing comprehensive support technical assistance to our healthcare customers. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a deep understanding of healthcare applications and technical support processes. 
 All candidates must demonstrate shift flexibility. This includes weekend, and holiday work as required. Schedule adjustments may be made based on client and business needs or training requirements. Additionally, overtime may be required depending on business demands. 
NTT DATA Services is dedicated to improving customer outcomes by creating efficiencies across the healthcare ecosystem. As a recognized leader in the healthcare space, the company delivers targeted segment solutions, including patient interactions, technical and clinical service desk, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management, and policy administration. In addition to these solutions, NTT DATA Services offers core managed infrastructure, application, and business process services. 
Day to Day Job Duties:  
This position will be a part of our Technical Support Service Desk.  The support is for all contact types including phone, email, chat, and self-service. This is a call center environment in which we support our customers 24x7x365. Agents will engage in on-going training and development to prepare them for next-level support and promotional advancement. 
+ All candidates will have to be shift flexible. Shift work is required including weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.   
+ Respond promptly to all incoming contacts. These contacts may include, but are not limited to, workflow issues, application errors, access problems, and functionality concerns. Achieve a high-resolution rate with over 90% of issues being resolvable at first contact. 
+ Provide professional and high-quality customer service to our customers through adherence to scripts, workflows and compliance with corporate policies and procedures. 
+ Escalate complex technical and application issues to the appropriate teams when necessary. 
+ Identify areas for improvement in processes, products, or services. Deliver exceptional customer service to all callers by addressing their needs promptly and effectively. 
+ Monitor and read text on computer screens throughout the entire shift, ensuring accuracy and attention to detail. 
+ Maintain presence at the designated workspace and remain in the phone queue for the entire 8 to10-hour shift, with scheduled breaks. 
+ Maintain a quiet, private workspace equipped with high-speed, wired internet to ensure optimal performance and productivity. 
+ Ensure possession of a functional cell phone for manager communication and Two-Factor Authentication to maintain security and effective communication. 
Preferred Qualifications:  
+ 1 to 3 years of customer service experience, preferably within a contact center or healthcare setting. 
+ 1 to 3 years of experience in customer problem analysis and resolution. 
+ Strong ability to convey complex technical concepts in a clear and understandable manner to non-technical audiences. 
+ Exceptional organizational skills with a keen attention to detail. 
+ High school diploma or equivalent is required  
+ Maintain daily availability on Microsoft Teams, consistently review emails, and stay up to date with all learning materials distributed. 
Nice to Have; (But not a must)  
+ Experience working in a call center environment.  
+ Commitment to delivering exceptional service in all interactions 
+ Strong communication and interpersonal skills 
+ Proficiency in typing and English language skills, both verbal and written 
+ Demonstrated ability to actively listen, assess caller needs, and take appropriate action 
+ Proven ability to thrive in a fast-paced environment. 
+ Strong bilingual skills in both written and spoken English and Spanish 
**Basic Qualifications**
Minimum 1 year Healthcare-Healthcare Systems-Customer Service
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.  
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
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Technical Support Service Desk Associate-Healthcare-remote

58103 Fargo, North Dakota NTT DATA North America

Posted 8 days ago

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Job Description

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Support Service Desk Associate-Healthcare-remote to join our team in Fargo, North Dakota (US-ND), United States (US).
We are seeking a Technical Support Service Desk Associate to join our healthcare team and provide exceptional support to our customers. This role involves providing comprehensive support technical assistance to our healthcare customers. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a deep understanding of healthcare applications and technical support processes. 
 All candidates must demonstrate shift flexibility. This includes weekend, and holiday work as required. Schedule adjustments may be made based on client and business needs or training requirements. Additionally, overtime may be required depending on business demands. 
NTT DATA Services is dedicated to improving customer outcomes by creating efficiencies across the healthcare ecosystem. As a recognized leader in the healthcare space, the company delivers targeted segment solutions, including patient interactions, technical and clinical service desk, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management, and policy administration. In addition to these solutions, NTT DATA Services offers core managed infrastructure, application, and business process services. 
Day to Day Job Duties:  
This position will be a part of our Technical Support Service Desk.  The support is for all contact types including phone, email, chat, and self-service. This is a call center environment in which we support our customers 24x7x365. Agents will engage in on-going training and development to prepare them for next-level support and promotional advancement. 
+ All candidates will have to be shift flexible. Shift work is required including weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.   
+ Respond promptly to all incoming contacts. These contacts may include, but are not limited to, workflow issues, application errors, access problems, and functionality concerns. Achieve a high-resolution rate with over 90% of issues being resolvable at first contact. 
+ Provide professional and high-quality customer service to our customers through adherence to scripts, workflows and compliance with corporate policies and procedures. 
+ Escalate complex technical and application issues to the appropriate teams when necessary. 
+ Identify areas for improvement in processes, products, or services. Deliver exceptional customer service to all callers by addressing their needs promptly and effectively. 
+ Monitor and read text on computer screens throughout the entire shift, ensuring accuracy and attention to detail. 
+ Maintain presence at the designated workspace and remain in the phone queue for the entire 8 to10-hour shift, with scheduled breaks. 
+ Maintain a quiet, private workspace equipped with high-speed, wired internet to ensure optimal performance and productivity. 
+ Ensure possession of a functional cell phone for manager communication and Two-Factor Authentication to maintain security and effective communication. 
Preferred Qualifications:  
+ 1 to 3 years of customer service experience, preferably within a contact center or healthcare setting. 
+ 1 to 3 years of experience in customer problem analysis and resolution. 
+ Strong ability to convey complex technical concepts in a clear and understandable manner to non-technical audiences. 
+ Exceptional organizational skills with a keen attention to detail. 
+ High school diploma or equivalent is required  
+ Maintain daily availability on Microsoft Teams, consistently review emails, and stay up to date with all learning materials distributed. 
Nice to Have; (But not a must)  
+ Experience working in a call center environment.  
+ Commitment to delivering exceptional service in all interactions 
+ Strong communication and interpersonal skills 
+ Proficiency in typing and English language skills, both verbal and written 
+ Demonstrated ability to actively listen, assess caller needs, and take appropriate action 
+ Proven ability to thrive in a fast-paced environment. 
+ Strong bilingual skills in both written and spoken English and Spanish 
**Basic Qualifications**
Minimum 1 year Healthcare-Healthcare Systems-Customer Service
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.  
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
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Technical Support - Service Desk Level 2 Analyst

85086 Anthem, Arizona Novalink Solutions LLC

Posted 18 days ago

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Job Description

Please be advised of the location. It is North Phoenix. Level 2 Service Desk Analyst Responsibilities:-Systems administrator responsible for tracking changes and additions to the web help desk ticketing system-Assists with portal and queue calls throughout the day for level two support not able to be completed by Level 1 analysts-Responsible for shipping and disposal of end of life assets to the warehouse-Password and access request for new hire email and initial setups-PC refresh tracking and implementation-HQ Communications/AV assistance in multiple conf rooms-Customer Support for both internal and external Customers.-Knowledge of Google, Microsoft, Adobe systems.RequirementsSkill TypeSkill Name  Certification  Education  License  Other  Skill 2+ years of IT Experience as a Service Desk Analyst  Certification  Education  License  Other  Skill At least an associate's degree (If not mentioned on Resume, it will be rejected)Preferred SkillsSkill TypeSkill Name  Certification  Education  License  Other  Skill Ticketing experience  Certification  Education  License  Other  Skill Google Suite/Google Workspace Experience  Certification  Education  License  Other  Skill Microsoft office suite experience  Certification  Education  License  Other  Skill Adobe Experience  Certification  Education  License  Other  Skill End of life (EOL) assets (IT asset management)
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2026 Corporate Summer Internship Program - Legal Management & Support Services

14068 Getzville, New York M&T Bank

Posted 15 days ago

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Job Description

**Overview:**
Summer Interns complete a 10 week internship centered around professional development, career growth and building the necessary skills to succeed. Summer Interns participate in projects and department initiatives that accelerate career growth and play an important role in building the future of the Bank. As an Intern, you will gain exposure to other departments through guest speakers and industry leaders and a built-in network with peers as well as priority consideration for full time opportunities throughout the Bank.
**Department Description:**
The Legal Management and Support team is chartered to provide Foreclosure, Bankruptcy, Property Preservation, Claims, Default Accounting, REO and Operations and Letter Services to CAM. Our mission is to perform our duties in a manner that optimizes accuracy, speed and efficiency. When we optimize accuracy, speed and efficiency, operational losses are minimized, compliance with servicing requirements are maximized and this will enable our team to contribute to the success of CAM, enable us to grow the business competitively, and thereby provide enhanced career opportunities for all.
**Primary Responsibilities:**
+ Complete duties and responsibilities of an entry-level professional nature specific to assigned area of the Bank.
+ Ensure activities adhere to established internal policies and external regulations as applicable.
+ Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
+ Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
+ Promote an environment that supports belonging and reflects the M&T Bank brand.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
The jobholder works under immediate supervision.
**Supervisory/Managerial Responsibilities:**
Not Applicable
**Education and Experience Required:**
+ Currently pursuing a Bachelor's or Master's degree
+ Minimum Cumulative GPA of 3.0
+ Work Visa Sponsorship not offered for this role
**Education and Experience Preferred:**
+ Strong written and verbal communication skills
+ Demonstrated computer skills
+ Proven analytical skills
+ Proven critical thinking skills
+ Strong organizational skills
+ Detail-oriented
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.00 per hour. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter.
**Location**
Getzville, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
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Service Desk

28815 Asheville, North Carolina TEKsystems

Posted 5 days ago

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Job Description

TEKsystems is looking for a Service Desk that will be 100% onsite for one of our great clients here in the Asheville, NC area. They offer great training, stability, growth and more. See the top skills below.
+ 1-3 years of Service Desk Support
+ Experience with ServiceNow
+ 1-3 years Active Directory, Office 365 and Windows 10/11
Description:
Our client is looking for a Service Desk that will provide primarily phone support. This includes but is not limited to handling fixes over the phone, remote into machines, password resets and more. They will be taking about 30-35 calls daily to troubleshoot issues for end users.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Asheville,NC.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Service Desk

Timonium, Maryland Brick Bodies

Posted today

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Job Description

The Service Desk (SD) Team Members goal is to provide world class customer service to both members and guests, presenting a positive first impression of the club. The SD Team Member is the vital connection to our members and plays an important role in the companys brand promise of Making People Feel Comfortable and our core purpose of Changing Peoples Lives. The SD Team Member is the smile and face that greets our members and guests, makes them feel special and helps to make their day. The SDs natural friendliness and warmth can be felt over the phone, making members feel confident that Brick Bodies is the right place for them. The SD understands the importance of anticipating members needs and exceeding their expectations to help create raving fans. The SD is part of a team of many other departments and is under the supervision of the Service Desk Team Leader and Operations Manager. Duties and accountabilities include but are not limited to:

  • Greeting members with a warm smile and by name
  • Greeting all guests with a warm smile and following the guest policy
  • Keeps informed of all policies, procedures and programs
  • Answering phones with proper greeting and taking appropriate messages.
  • Following companys Telephone Inquiry procedure
  • Washing and handing out towels.
  • Collecting balances on past due accounts.
  • Maintaining a tidy service desk area.
  • Operating Point of Sale system.
  • Assisting with club housekeeping, restocking locker room products.
  • Opening and closing the club as needed.
  • Operating our class/appointment schedule system.
  • Greeting and saying good-bye to members and guests.
  • Cleaning duties as assigned by the leadership team, including but not limited to, cleaning, sanitizing and disinfecting workout equipment, group fitness studios, work stations, locker rooms and restrooms.
  • Because of the fluctuating demands of our Clubs operations, it may be necessary that each associate performs a multitude of different functions. Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list.
Qualifications Previous service-oriented experience is helpful. Current CPR/AED certification. Skills Required:
  • Strong customer service and interpersonal skills.
  • Excellent phone skills.
  • Effective multi-tasking skills.
  • Effective written and verbal communication skills.
  • Ability to follow directions well.
  • Ability to work well unsupervised.
Special Characteristics:
  • Positive attitude with the commitment to excellence
  • Ability to work well with people
  • Punctuality
  • Dependability
  • Resourceful, creative, decisive
Core Values: Role model the Brick Bodies Core Values
  • Live the Brand
  • Be Tenacious
  • Be a Team Player

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