16,617 Legal Support Services jobs in the United States
Legal Office Services Support
90006 Los Angeles, California
Ricoh Americas Corporation
Posted 3 days ago
Job Viewed
Job Description
**Job Title: Legal Senior On-Site Service Specialist**
**Summary:** Join our dynamic team as a Legal Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support in a legal office environment. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery.
**Roles and Responsibilities:**
**Legal Environment Responsibilities:**
+ Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
+ Familiarity with legal technologies and software (e.g., document management systems, cost recovery, and charge back systems like Copitrak/Equitrac).
+ Knowledge of legal records management processes and legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
+ Knowledge of court systems and proper delivery of items and documents within the court system.
+ Assist with scheduling needed equipment, labor, and supplies for offsite trials.
**General Responsibilities:**
+ Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
+ Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
+ Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
+ Maintain meticulous records, manage inventory, and calculate charges for services rendered.
+ Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
+ Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
+ Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
+ Handle time-sensitive documents that are confidential in nature.
+ Provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.
+ Maintain logs for billing and assist in calculating charges for work performed.
+ Distribute incoming mail and packages, office supplies, and fax transmissions.
+ Deliver completed reproduction work to designated delivery areas, which may include travel between office locations.
+ Perform shipping and receiving duties and filing duties such as purging and archiving old documents.
+ Perform scanning, file conversion, file naming, and encryption tasks.
+ Perform FTP (File Transfer Protocol) for printing and manage Table of Contents for electronic files.
+ Perform Optical Character Recognition (OCR) tasks and file formatting for printing in Microsoft Office Suite and Adobe Acrobat Pro.
+ Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
+ Maintain daily meter and service logs, stock and organize convenience copier areas, and manage firm conference and meeting rooms.
+ Assist facilities with box moves, office moves, occupant moves, and light maintenance duties.
+ Perform occasional cleaning duties and may require periodic overtime on nights and weekends, including off-hour emergency responses.
**Qualifications Must Have:**
+ High school diploma or GED, coupled with a minimum of one year of relevant work experience.
+ Proficiency in basic computer skills, including MS Office Suite.
+ Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
**Qualifications Nice to Have:**
+ Previous experience in copy jobs or related fields.
+ Basic knowledge of electronics and copier equipment repair.
+ Valid driver's license with minimum auto insurance coverage.
**Knowledge, Skills, and Abilities:**
+ Working knowledge of copier and related equipment preferred.
+ Ability to utilize a mixture of hardware and software for functions such as cost recovery, document management, and advanced workflow.
+ Knowledge of shipping/receiving procedures and basic electronics preferred.
+ Ability to work independently and flexibly to complete projects.
+ Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.
+ Excellent customer relations and verbal communication skills.
**Working Conditions, Mental and Physical Demands:**
+ Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.
+ Exposure to various weather conditions when walking between buildings and potential for injuries or accidents.
+ Dealing with tight deadlines and quick turnaround times imposes high stress levels.
+ Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing or pulling machines on wheels weighing up to 400 lbs.
+ Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.
+ In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.
In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
**Summary:** Join our dynamic team as a Legal Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support in a legal office environment. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery.
**Roles and Responsibilities:**
**Legal Environment Responsibilities:**
+ Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
+ Familiarity with legal technologies and software (e.g., document management systems, cost recovery, and charge back systems like Copitrak/Equitrac).
+ Knowledge of legal records management processes and legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
+ Knowledge of court systems and proper delivery of items and documents within the court system.
+ Assist with scheduling needed equipment, labor, and supplies for offsite trials.
**General Responsibilities:**
+ Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
+ Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
+ Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
+ Maintain meticulous records, manage inventory, and calculate charges for services rendered.
+ Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
+ Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
+ Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
+ Handle time-sensitive documents that are confidential in nature.
+ Provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.
+ Maintain logs for billing and assist in calculating charges for work performed.
+ Distribute incoming mail and packages, office supplies, and fax transmissions.
+ Deliver completed reproduction work to designated delivery areas, which may include travel between office locations.
+ Perform shipping and receiving duties and filing duties such as purging and archiving old documents.
+ Perform scanning, file conversion, file naming, and encryption tasks.
+ Perform FTP (File Transfer Protocol) for printing and manage Table of Contents for electronic files.
+ Perform Optical Character Recognition (OCR) tasks and file formatting for printing in Microsoft Office Suite and Adobe Acrobat Pro.
+ Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
+ Maintain daily meter and service logs, stock and organize convenience copier areas, and manage firm conference and meeting rooms.
+ Assist facilities with box moves, office moves, occupant moves, and light maintenance duties.
+ Perform occasional cleaning duties and may require periodic overtime on nights and weekends, including off-hour emergency responses.
**Qualifications Must Have:**
+ High school diploma or GED, coupled with a minimum of one year of relevant work experience.
+ Proficiency in basic computer skills, including MS Office Suite.
+ Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
**Qualifications Nice to Have:**
+ Previous experience in copy jobs or related fields.
+ Basic knowledge of electronics and copier equipment repair.
+ Valid driver's license with minimum auto insurance coverage.
**Knowledge, Skills, and Abilities:**
+ Working knowledge of copier and related equipment preferred.
+ Ability to utilize a mixture of hardware and software for functions such as cost recovery, document management, and advanced workflow.
+ Knowledge of shipping/receiving procedures and basic electronics preferred.
+ Ability to work independently and flexibly to complete projects.
+ Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.
+ Excellent customer relations and verbal communication skills.
**Working Conditions, Mental and Physical Demands:**
+ Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.
+ Exposure to various weather conditions when walking between buildings and potential for injuries or accidents.
+ Dealing with tight deadlines and quick turnaround times imposes high stress levels.
+ Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing or pulling machines on wheels weighing up to 400 lbs.
+ Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.
+ In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.
In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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0
IT Service Desk Technical Support
90703 Cerritos, California
Golden Star Technology
Posted 5 days ago
Job Viewed
Job Description
GENERAL SUMMARY:
The Service Desk Technical Support person is the initial point-of-contact for troubleshooting laptop and desktop PC hardware, desktop software, office suite, desk and cell phone, and printer problems for our internal and external customers. In addition, this role will be responsible for building, deploying and maintaining standard Windows desktop images; supporting connectivity and light networking issues, including moves/add/changes for cabling and computers.
DUTIES AND RESPONSIBILITIES:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye.
WORK ENVIRONMENT:
Employees are responsible for performing their duties in an environment that is free from discrimination, intimidation, coercion or harassment, including sexual harassment. Work is performed primarily indoors in an office, laboratory, or warehouse setting; wet/humid, and dry/arid conditions. The noise level in the work environment is typically low to moderate; higher level of noise may be prevalent in laboratories or warehouse settings. While performing the duties of this position, the employee may be required to travel or work necessary overtime.
SAFETY:
Assists in the creation of a culture of safety and environmental protection by performing work safely in accordance with company and departmental safety procedures. Employee may be exposed to hazards or hazardous materials requiring use of personal protective equipment to prevent exposure. Operates equipment safely and reports any unsafe work conditions or practice to supervisor. If there is an accident or near miss, they must report it to their supervisor immediately.
MATERIALS HANDLED:
The Service Desk Technical Support person is the initial point-of-contact for troubleshooting laptop and desktop PC hardware, desktop software, office suite, desk and cell phone, and printer problems for our internal and external customers. In addition, this role will be responsible for building, deploying and maintaining standard Windows desktop images; supporting connectivity and light networking issues, including moves/add/changes for cabling and computers.
DUTIES AND RESPONSIBILITIES:
- Respond and diagnose problems through discussion with users and supervisor
- Review, test, and coordinate software updates and changes to verify correct operation and instruct users in ways to maximize the benefits of software updates and changes
- Build, deploy and maintain standard Windows desktop images and application installation packages
- Support user groups in planning for equipment locations and reallocations, which improve system productivity, and recommend reallocations to users when inefficiencies are identified
- Support users in setting up new hardware systems including workstations, printers, microcomputers, and other input or output devices
- Provide onsite assistance for migration of data and orientation to the operation of Microsoft operating systems and office suites
- Manage corporate IT infrastructure including wireless backbone, physical security, and telephony.
- Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise.
- On a scheduled rotation, provide off-hours emergency coverage for evenings, weekends and holidays.
- Follow maintenance plan as directed by IT department and record results in SharePoint portal or Kayako system
- Other duties and responsibilities as assigned by IT Services Manager
- 2+ years of Helpdesk Desktop support experience.
- Four-year degree in Computer Science or a MCSE is preferred.
- Preferred Industry Certifications - CompTIA; Microsoft, Cisco, DELL, Etc
- Strong understanding of Microsoft Windows 7/10/11, the entire Microsoft Office 2016 suite
- Functional knowledge of LAN/WAN and tiered application architecture
- General understanding of Incident Management and IT ticket systems, such as Zendesk
- Experience providing customer support for client/server application in a multi-site enterprise
- Excellent customer service skills, including verbal and written communication skills
- Excellent organizational and troubleshooting skills
- Able to handle multiple tasks in a fast-paced environment
- Ability to create and maintain positive and professional business relationships with both internal associates and external customers.
- Up to 10% travel
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye.
WORK ENVIRONMENT:
Employees are responsible for performing their duties in an environment that is free from discrimination, intimidation, coercion or harassment, including sexual harassment. Work is performed primarily indoors in an office, laboratory, or warehouse setting; wet/humid, and dry/arid conditions. The noise level in the work environment is typically low to moderate; higher level of noise may be prevalent in laboratories or warehouse settings. While performing the duties of this position, the employee may be required to travel or work necessary overtime.
SAFETY:
Assists in the creation of a culture of safety and environmental protection by performing work safely in accordance with company and departmental safety procedures. Employee may be exposed to hazards or hazardous materials requiring use of personal protective equipment to prevent exposure. Operates equipment safely and reports any unsafe work conditions or practice to supervisor. If there is an accident or near miss, they must report it to their supervisor immediately.
MATERIALS HANDLED:
- Chemicals: No
- Biologicals: No
- Hazardous Waste: No
- Radiation: No
- General personal protective equipment (gloves, lab coat, etc.): No
- Closed Toe Non-Cloth Shoes: No
- Safety Glasses: No
- Safety Shoes: No
- Respirator: No
- Forklift: No
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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1
IT Service Desk Tier 1 Technical Support
60559 Westmont, Illinois
INSPYR Solutions
Posted today
Job Viewed
Job Description
Title: IT Service Desk Tier 1
Location: Remote
Duration: Contract to Hire
Compensation: $25-28/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Job Description:
Teammates will utilize TeamViewer to deliver remote user support services and work with the Ivanti ticketing system to address Incidents/Service Requests. Teammates will answer technical support calls, work/prioritize tickets accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. This position requires dedication, strong attention to detail, persistence, follow-up, effective utilization of provided resources and OBSESSIVE customer service. Teammate should possess basic technical acumen with the ability to pick up new skills and knowledge (i.e. product and inner working of software and hardware,) and possess the ability to apply learnings gleaned from technical training.
Responsibilities:
Skillset / Experience:
About INSPYR Solutions
As a leading technology solutions company, we connect top IT talent with clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. There are four elements that set us apart and serve as pillars of our company philosophy: Quality, Expertise, People, and Relationships. By always striving for excellence in these areas and focusing on the human aspect of our business, we work seamlessly together with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.
Location: Remote
Duration: Contract to Hire
Compensation: $25-28/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Job Description:
Teammates will utilize TeamViewer to deliver remote user support services and work with the Ivanti ticketing system to address Incidents/Service Requests. Teammates will answer technical support calls, work/prioritize tickets accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. This position requires dedication, strong attention to detail, persistence, follow-up, effective utilization of provided resources and OBSESSIVE customer service. Teammate should possess basic technical acumen with the ability to pick up new skills and knowledge (i.e. product and inner working of software and hardware,) and possess the ability to apply learnings gleaned from technical training.
Responsibilities:
- Performs basic to intermediate-level troubleshooting:
- Password resets, AD account unlocks, printer configurations, VPN, hardware issues, etc.
- Logs, routes, categorizes, escalates Incidents/SRs
- Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
- If issue is unknown, request assistance within ITSD Teams chat, then ITSD Manager, then ITSD Director
- Address phone calls on Softphone; logs ticket for user
- Replies to emails, Teams messages
- Self-starter - Accepts/self-assigns cases from the support queue
- Clearly communicate status on incidents, as well as resolutions
- Provide outstanding customer service and satisfaction
- Ability to work in a team and communicate effectively
- Writes/Reviews SOPs
Skillset / Experience:
- 3+ years of helpdesk experience troubleshooting
- Technical knowledge of Windows desktop & laptop hardware in a business environment
- Working understanding of computer networking
- Minimum one year of Active Directory support
- Effective planning & organizing skills
- Strong problem-solving efficiency
- Effective communication & documentation skills
- CompTIA A+ certification required
- Microsoft certifications
- 1+ year experience with Ivanti EPM
- 1+ year of Exchange and/or Office 365 support
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- .and much more!
About INSPYR Solutions
As a leading technology solutions company, we connect top IT talent with clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. There are four elements that set us apart and serve as pillars of our company philosophy: Quality, Expertise, People, and Relationships. By always striving for excellence in these areas and focusing on the human aspect of our business, we work seamlessly together with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.
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2
Service Desk
Timonium, Maryland
Brick Bodies
Posted 13 days ago
Job Viewed
Job Description
The Service Desk (SD) Team Members goal is to provide world class customer service to both members and guests, presenting a positive first impression of the club. The SD Team Member is the vital connection to our members and plays an important role in the companys brand promise of Making People Feel Comfortable and our core purpose of Changing Peoples Lives. The SD Team Member is the smile and face that greets our members and guests, makes them feel special and helps to make their day. The SDs natural friendliness and warmth can be felt over the phone, making members feel confident that Brick Bodies is the right place for them. The SD understands the importance of anticipating members needs and exceeding their expectations to help create raving fans. The SD is part of a team of many other departments and is under the supervision of the Service Desk Team Leader and Operations Manager.
Duties and accountabilities include but are not limited to:
* Greeting members with a warm smile and by name
* Greeting all guests with a warm smile and following the guest policy
* Keeps informed of all policies, procedures and programs
* Answering phones with proper greeting and taking appropriate messages.
* Following companys Telephone Inquiry procedure
* Washing and handing out towels.
* Collecting balances on past due accounts.
* Maintaining a tidy service desk area.
* Operating Point of Sale system.
* Assisting with club housekeeping, restocking locker room products.
* Opening and closing the club as needed.
* Operating our class/appointment schedule system.
* Greeting and saying good-bye to members and guests.
* Cleaning duties as assigned by the leadership team, including but not limited to, cleaning, sanitizing and disinfecting workout equipment, group fitness studios, work stations, locker rooms and restrooms.
* Because of the fluctuating demands of our Clubs operations, it may be necessary that each associate performs a multitude of different functions. Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list.
Qualifications
Previous service-oriented experience is helpful. Current CPR/AED certification.
Skills Required:
* Strong customer service and interpersonal skills.
* Excellent phone skills.
* Effective multi-tasking skills.
* Effective written and verbal communication skills.
* Ability to follow directions well.
* Ability to work well unsupervised.
Special Characteristics:
* Positive attitude with the commitment to excellence
* Ability to work well with people
* Punctuality
* Dependability
* Resourceful, creative, decisive
Core Values:
Role model the Brick Bodies Core Values
* Live the Brand
* Be Tenacious
* Be a Team Player
Duties and accountabilities include but are not limited to:
* Greeting members with a warm smile and by name
* Greeting all guests with a warm smile and following the guest policy
* Keeps informed of all policies, procedures and programs
* Answering phones with proper greeting and taking appropriate messages.
* Following companys Telephone Inquiry procedure
* Washing and handing out towels.
* Collecting balances on past due accounts.
* Maintaining a tidy service desk area.
* Operating Point of Sale system.
* Assisting with club housekeeping, restocking locker room products.
* Opening and closing the club as needed.
* Operating our class/appointment schedule system.
* Greeting and saying good-bye to members and guests.
* Cleaning duties as assigned by the leadership team, including but not limited to, cleaning, sanitizing and disinfecting workout equipment, group fitness studios, work stations, locker rooms and restrooms.
* Because of the fluctuating demands of our Clubs operations, it may be necessary that each associate performs a multitude of different functions. Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list.
Qualifications
Previous service-oriented experience is helpful. Current CPR/AED certification.
Skills Required:
* Strong customer service and interpersonal skills.
* Excellent phone skills.
* Effective multi-tasking skills.
* Effective written and verbal communication skills.
* Ability to follow directions well.
* Ability to work well unsupervised.
Special Characteristics:
* Positive attitude with the commitment to excellence
* Ability to work well with people
* Punctuality
* Dependability
* Resourceful, creative, decisive
Core Values:
Role model the Brick Bodies Core Values
* Live the Brand
* Be Tenacious
* Be a Team Player
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3
Service Desk
28230 Charlotte, North Carolina
TEKsystems
Posted 4 days ago
Job Viewed
Job Description
TEKsystems is looking for a Service Desk that will be 100% onsite for one of our great clients here in the Charlotte, NC area. They offer great training, stability, growth and more. See the top skills below.
+ 2-3 years of Service Desk Support
+ Experience with ServiceNow
+ 2-3 years Active Directory, Office 365 and Windows 10 & Lexmark printer experience
Description:
Our client is looking for a Service Desk that will provide primarily phone support. This includes but is not limited to handling fixes over the phone, remote into machines, etc. Anything that cannot be fixed over the phone will then escalate to the Tier 2 support where they go out and handle the issues with end users face-to-face. After getting comfortable in this role they will want to cross train this Service Desk to alternate roles to provide Tier 1 and 2 support (in about 6 months) to do service call work.
This role will start out as 100% phone support but then as they get comfortable and prove themselves they will alternate roles to provide Tier 1 and 2 support so it could vary. For example, 60% phone and 40% service calls (hands on support). Once everyone is trained and feels good they will have a rotation so people aren't stuck on the phones 24-7. Even in the Tier 1 role there will be some imaging and Windows 10 deployments they will get exposure to, he doesn't expect them to come in knowing how but that will be taught
If you are interested in this role please apply!
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Sep 3, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
+ 2-3 years of Service Desk Support
+ Experience with ServiceNow
+ 2-3 years Active Directory, Office 365 and Windows 10 & Lexmark printer experience
Description:
Our client is looking for a Service Desk that will provide primarily phone support. This includes but is not limited to handling fixes over the phone, remote into machines, etc. Anything that cannot be fixed over the phone will then escalate to the Tier 2 support where they go out and handle the issues with end users face-to-face. After getting comfortable in this role they will want to cross train this Service Desk to alternate roles to provide Tier 1 and 2 support (in about 6 months) to do service call work.
This role will start out as 100% phone support but then as they get comfortable and prove themselves they will alternate roles to provide Tier 1 and 2 support so it could vary. For example, 60% phone and 40% service calls (hands on support). Once everyone is trained and feels good they will have a rotation so people aren't stuck on the phones 24-7. Even in the Tier 1 role there will be some imaging and Windows 10 deployments they will get exposure to, he doesn't expect them to come in knowing how but that will be taught
If you are interested in this role please apply!
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Sep 3, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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4
Service Desk
22102 McLean, Virginia
Insight Global
Posted 5 days ago
Job Viewed
Job Description
Job Description
Job Description
We are looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in offices nationwide.
Essential Duties and Responsibilities:
Provides an example to the team of handling things in the best way, demonstrating professionalism and pride in a fast-paced challenge-rich working environment.
Provide support to employees of all companies and partners with technology issues both remotely and in-person. This includes email, smartphones and iPads, Windows and Apple laptops and desktops, various cloud and local applications, printers, conferencing equipment, and understanding and adhering to IT policies and best practices.
Triage, diagnose and provide timely resolutions to technical and nontechnical problems documenting their work using ServiceNow to throughout.
Remain online and responsive to walk ups, telephone calls, chats and emails from employees throughout working hours, sometimes before or after hours as needed.
Identify high urgency issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution.
Simulate/reproduce problems independently to resolve issues with minimal impact on end-users productivity.
Adhere to corporate computing/technology operating procedures and standards.
Participate in bi-monthly weekend maintenance window testing as required.
Maintain schedules for recurring administrative maintenance and assist users in planning scheduled and unscheduled testing.
Troubleshoot, repair, maintain, install, and test various computer equipment, peripherals, data communication, audio visual, and computer network systems.
Consult with and assist manufacturers representatives installing new computer equipment and tracking assets; exercise total responsibility for routine installation and modification projects; assist other technicians and IT colleagues repairing, installing, and testing complex pieces of equipment; submit equipment repair warranty claims.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
Qualifications
· Bachelors degree; in computer science, engineering, or related field preferred.
· Proficient and expert in computer hardware, software and networking.
· Committed to accuracy and timeliness, demonstrates and communicates appropriate urgency.
· Provides outstanding, above-and-beyond customer service.
· Organized and able to plan and manage a project from start to finish.
· Detailed, conscientious, and committed.
· Documents work thoroughly and makes user guides for IT and non-IT audiences.
· Solid communicator with strong interpersonal skills.
· A team leader and team-builder
· Has a passion for technology and building their career in IT.
· Eager to be trained on company systems and best practices.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of
employment, including options for medical, dental, and vision insurance. Eligibility to enroll in
the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this
role will have access to paid sick leave and other paid time off benefits as required under the
applicable law of the worksite location.
Pay 17-22h null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Job Description
We are looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in offices nationwide.
Essential Duties and Responsibilities:
Provides an example to the team of handling things in the best way, demonstrating professionalism and pride in a fast-paced challenge-rich working environment.
Provide support to employees of all companies and partners with technology issues both remotely and in-person. This includes email, smartphones and iPads, Windows and Apple laptops and desktops, various cloud and local applications, printers, conferencing equipment, and understanding and adhering to IT policies and best practices.
Triage, diagnose and provide timely resolutions to technical and nontechnical problems documenting their work using ServiceNow to throughout.
Remain online and responsive to walk ups, telephone calls, chats and emails from employees throughout working hours, sometimes before or after hours as needed.
Identify high urgency issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution.
Simulate/reproduce problems independently to resolve issues with minimal impact on end-users productivity.
Adhere to corporate computing/technology operating procedures and standards.
Participate in bi-monthly weekend maintenance window testing as required.
Maintain schedules for recurring administrative maintenance and assist users in planning scheduled and unscheduled testing.
Troubleshoot, repair, maintain, install, and test various computer equipment, peripherals, data communication, audio visual, and computer network systems.
Consult with and assist manufacturers representatives installing new computer equipment and tracking assets; exercise total responsibility for routine installation and modification projects; assist other technicians and IT colleagues repairing, installing, and testing complex pieces of equipment; submit equipment repair warranty claims.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
Qualifications
· Bachelors degree; in computer science, engineering, or related field preferred.
· Proficient and expert in computer hardware, software and networking.
· Committed to accuracy and timeliness, demonstrates and communicates appropriate urgency.
· Provides outstanding, above-and-beyond customer service.
· Organized and able to plan and manage a project from start to finish.
· Detailed, conscientious, and committed.
· Documents work thoroughly and makes user guides for IT and non-IT audiences.
· Solid communicator with strong interpersonal skills.
· A team leader and team-builder
· Has a passion for technology and building their career in IT.
· Eager to be trained on company systems and best practices.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of
employment, including options for medical, dental, and vision insurance. Eligibility to enroll in
the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this
role will have access to paid sick leave and other paid time off benefits as required under the
applicable law of the worksite location.
Pay 17-22h null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
View Now
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