57 Lehigh Valley Hospital Pocono jobs in Mount Pocono

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Ensures safe and effective care delivery within assigned area(s) 24/7. Manages all material, financial, and human resources within assigned areas(s). Ensures competent staff performance and promotes staff development. Acts as the primary retention and recruitment officer for the unit. Complies with and supports hospital and clinical services philosophies, policies, procedures, and protocols.

Job Duties

• Ensures the delivery of quality patient care in assigned area(s).
• Demonstrates full responsibility and accountability for all unit activities. Fosters accountability of staff for adherence to policy/procedures/professional practice.
• Manages staff in designated area(s). Assumes the role of primary retention and recruitment officer for the unit.
• Coaches and mentors staff in the attainment of goals and identified needs.
• Collaborates with other appropriate stakeholders in the short and long range planning for the department, Patient Care Services, and/or organization.
• Administrators medical staff; develops and achieves goals for the department and/or services which are measurable, time limited, and consistent with the mission, strategic plan, and quality improvement plans of the hospital.
• Promotes the development and enhancement of a Shared Governance Model on the unit by establishing/fostering unit committees and councils. Ensures, at a minimum, the active functioning of unit committees aimed at practice/quality, staffing, and scheduling.
• Promotes and develops personal and professional growth and development of self and clinical services staff.
• Manages the financial aspects of the department(s), remaining within target and accounting for variances from budget.
• Supports, enforces, and complies with hospital and Patient Care Services philosophy, policies, procedures, and protocols.
• Adheres and educates staff on all regulatory requirements regarding privacy, patient safety, and goals (OSHA, HIPAA, TJC, ADA, etc.). Holds staff accountable for adherence to the same.
• Promotes and facilitates evidence-based practice and research.

Minimum Qualifications

• Bachelor's Degree in nursing or
• 3 years of recent experience in practice specialty or related specialty, with demonstrated leadership abilities.
• RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire

Preferred Qualifications

• Master's Degree in nursing

Physical Demands

Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Required

Preferred

Job Industries

• Healthcare

Customer Service Representatives

Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for your career, your life, your family and your future. We have immediate opportunities for Customer Service Representatives. Flexible day, evening and weekend hours are available.

Responsibilities:

• Answer the telephone with a smile in your voice
• Take customer menu order, explain special offers, suggestive sell additional items and enter order accurately in POS system
• Greet Carry-Out customers
• Assist in preparing menu items
• Assist with all cleaning and restaurant maintenance duties as needed

Requirements:

• Enthusiasm and a willingness to learn
• Commitment to customer satisfaction
• Team Player
• Strong work ethic
• Friendly when interacting with customers and other team members
• Handle customer problems efficiently and in a friendly manner

If you want to build a great career while providing fast, fun and friendly service to our customers, Pizza Hut is the perfect place to learn, grow and succeed!

Compensation Details:

$18 - $20/hour

Job Description:

Nauman's is now an Ace Hardware Company!

At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won't just "have a job," you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.

About This Role

The Customer Service Representative (CSR) is the frontline connection between our company and our valued customers. In this role, you will interact with customers via phone, email, text, and CRM messaging platforms to deliver an exceptional experience. The CSR plays a vital role in scheduling appointments, resolving inquiries, ensuring customer data is accurate and driving an unmatched and positive customer experience. Every customer interaction is an opportunity to create value for both the customer and our organization.

What You'll Do

• Deliver exceptional customer service through creative problem-solving and clear, positive communication.

• Maintain an in-depth understanding of all services, product offerings, and company procedures to accurately inform and guide customers.

• Manage inbound and outbound customer communication via phone, email, text, and CRM messaging, ensuring timely and professional responses.

o This includes actively monitoring and maintaining customer text feeds to ensure prompt and accurate communication.

• Schedule, confirm, and follow up on service appointments using company CRM software.

• Ask all discovery questions to gather and enter accurate customer information in the CRM database during and after each call.

o Accurately record all follow up interactions and updates in appropriate fields of CRM system.

• Conduct outbound calls for appointment scheduling, seasonal maintenance reminders, and follow-ups on open estimates.

• Collect and securely process payment and billing information within the CRM system.

• Accurately enter and maintain customer data, notes, and service history in CRM after each interaction.

• Collaborate closely with internal teams including dispatch, sales, and technicians to ensure a seamless and consistent customer experience.

• Stay up to date on promotions, service offerings, and company policies in collaboration with management.

• Impact the company's bottom line by converting inquiries into leads and resolving issues efficiently to build lasting relationships.

Required Skills

• 2+ years of customer service experience, preferably in a service-based or contractor setting.

• A customer-first mindset with a calm and positive demeanor.

• Strong Computer skills - MS Office, database management, etc.

• Hours include rotating 8.5 hour shifts to cover 7:30 am-4:30pm

• Strong communication skills-both written and verbal.

• Experience working with CRM systems (ServiceTitan a plus).

• Excellent organization and time management skills.

• Ability to manage multiple tasks while maintaining attention to detail.

• Comfortable handling billing inquiries and payment information.

• Bilingual is a plus but not required.

Physical Requirements

-Prolonged periods sitting at a desk and working on a computer.

-Talk and hear, both in person and by telephone.

- Use hands repetitively to operate standard office equipment.

- Must be able to lift up to 15 pounds at times.

- Close vision, distance vision.

Job Specifics

Position Status: Regular full-time (40+ hours a week)

FLSA Description: Non-Exempt/Hourly

Reports To: Customer Service Manager OR General Manager (if CSM vacant)

Work Schedule: 8+ hours/day, 5+ days per week (may require night or weekends depending on needs of the business.

Work Location(s): AHHS, East Stroudsburg PA

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable plans and policies.

Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:

Create Job Alert

About Ace Hardware Home Services

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.

Equal Opportunity Employer
Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Customer Service Associate

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter.

What You'll Do:

• Greet and engage with customers to ensure their needs are met both quickly and courteously.
• Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.
• Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting.
• Help keep our stores clean and safe by following all established policy, procedures, and guidelines.
• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Benefits:

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs.
• Eligibility for Wawa Benefits is defined under the terms of the plan(s).

Qualifications:

• Great communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoys working in a team environment.

The hourly range for this position is $15.00 - $8.75 and is commensurate with position, experience, and location. Associates in this position will receive a 1.50 shift differential for hours worked between 12am - 6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at or .

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

**Compensation Details:**
$18 - $20/hour
**Job Description:**
**Nauman's** is now an Ace Hardware Company!
At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won't just "have a job," you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.
**About This Role**
The Customer Service Representative (CSR) is the frontline connection between our company and our valued customers. In this role, you will interact with customers via phone, email, text, and CRM messaging platforms to deliver an exceptional experience. The CSR plays a vital role in scheduling appointments, resolving inquiries, ensuring customer data is accurate and driving an unmatched and positive customer experience. Every customer interaction is an opportunity to create value for both the customer and our organization.
**What You'll Do**
· Deliver exceptional customer service through creative problem-solving and clear, positive communication.
· Maintain an in-depth understanding of all services, product offerings, and company procedures to accurately inform and guide customers.
· Manage inbound and outbound customer communication via phone, email, text, and CRM messaging, ensuring timely and professional responses.
o This includes actively monitoring and maintaining customer text feeds to ensure prompt and accurate communication.
· Schedule, confirm, and follow up on service appointments using company CRM software.
· Ask all discovery questions to gather and enter accurate customer information in the CRM database during and after each call.
o Accurately record all follow up interactions and updates in appropriate fields of CRM system.
· Conduct outbound calls for appointment scheduling, seasonal maintenance reminders, and follow-ups on open estimates.
· Collect and securely process payment and billing information within the CRM system.
· Accurately enter and maintain customer data, notes, and service history in CRM after each interaction.
· Collaborate closely with internal teams including dispatch, sales, and technicians to ensure a seamless and consistent customer experience.
· Stay up to date on promotions, service offerings, and company policies in collaboration with management.
· Impact the company's bottom line by converting inquiries into leads and resolving issues efficiently to build lasting relationships.
**Required Skills**
· 2+ years of customer service experience, preferably in a service-based or contractor setting.
· A customer-first mindset with a calm and positive demeanor.
· Strong Computer skills - MS Office, database management, etc.
· Hours include rotating 8.5 hour shifts to cover 7:30 am-4:30pm
· Strong communication skills-both written and verbal.
· Experience working with CRM systems (ServiceTitan a plus).
· Excellent organization and time management skills.
· Ability to manage multiple tasks while maintaining attention to detail.
· Comfortable handling billing inquiries and payment information.
· Bilingual is a plus but not required.
_Physical Requirements_
-Prolonged periods sitting at a desk and working on a computer.
-Talk and hear, both in person and by telephone.
- Use hands repetitively to operate standard office equipment.
- Must be able to lift up to 15 pounds at times.
- Close vision, distance vision.
**Job Specifics**
Position Status: Regular full-time (40+ hours a week)
FLSA Description: Non-Exempt/Hourly
Reports To: Customer Service Manager OR General Manager (if CSM vacant)
Work Schedule: 8+ hours/day, 5+ days per week (may require night or weekends depending on needs of the business.
Work Location(s): AHHS, East Stroudsburg PA
**Why should you join our team?**
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:
+ Incentive/Commission/Bonus opportunities (Based on role / grade level)
+ 401(k) retirement savings plan with matching company contributions, eligible on your first day!
+ Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
+ Warehouse Merchandise Discount!
+ Paid time off & paid holidays (depending on role and month of hire)
+ Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
+ Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
+ Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
_* Benefits are provided in compliance with applicable plans and policies._
**Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:**
**Create Job Alert ( Ace Hardware Home Services**
Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.
Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.
**Equal Opportunity Employer**
Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
**Disclaimer**
_The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires._
_Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview._
_This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity._
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.