42,699 Level 1 Support jobs in the United States
Customer Support
Remote
$20 - $30 per hour
Servimatt
Posted today
Job Viewed
Job Description
Do you thrive in a role where you can help others and make a difference? Join our team as a customer service representative, where you’ll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You’ll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you’re a great communicator, enjoy problem-solving, and are motivated by helping others, we’d love to have you on our team.
- Respond promptly to customer inquiries via phone, email, and live chat.
- Deliver accurate information about products, services, and company policies.
- Resolve customer concerns and escalate issues to appropriate departments when necessary.
- Record customer interactions and feedback in our CRM system for tracking and analysis.
- Assist with troubleshooting common issues and follow up to ensure resolution.
- Identify customer needs and provide proactive solutions to improve their experience.
- Collaborate with team members to share insights and develop better processes.
Company Details
We are a company with a strong sense of responsibility and respect for our clients. We aim to provide a partner for your business with our utmost commitment to generating highly profitable and secure projects. We represent the world's best and most prestigious firms, with international certification and extensive experience in the industrial sector. We embrace any challenge as a challenge, resulting in the complete satisfaction of our end customer.
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0
Customer Support
Remote
$19 - $35 per hour
Teck Resources
Posted 23 days ago
Job Viewed
Job Description
We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional service to our customers and assisting them with any inquiries or issues they may have. This is a great opportunity to work in a fast-paced environment and make a positive impact on our customers' experience.
Responsibilities:- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints in a professional and timely manner
- Provide product information and technical support
- Process orders, returns, and exchanges
- Escalate complex issues to the appropriate team members
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work well under pressure
- Previous customer service experience preferred
- High school diploma or equivalent
If you are a team player with a passion for helping others, we want to hear from you! Apply now to join our dynamic Customer Support team.
Company Details
Teck Resources Limited is one of Canada’s leading diversified mining companies, providing the metals and minerals essential for building a better world. Headquartered in Vancouver, British Columbia, Teck has operations and projects in Canada, the United States, Chile, and Peru. Our core business includes copper, zinc, and steelmaking coal, as well as investments in energy assets that support the transition to a low-carbon future. At Teck, we are committed to responsible resource development, sustainability, and innovation. We place a strong focus on protecting the environment, ensuring workplace safety, and contributing positively to the communities where we operate. With more than 12,000 employees and contractors worldwide, we offer diverse and rewarding career opportunities across engineering, operations, environmental management, trades, and professional services. Our people are at the heart of our success, and we work to create an inclusive, supportive, and dynamic workplace where individuals can grow and make a difference. If you are passionate about shaping the future of mining and contributing to essential industries that power modern life, Teck offers the opportunity to build a meaningful and impactful career.
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1
Customer Support
Remote
$19 - $35 per hour
Moore Haven Yacht Club
Posted 24 days ago
Job Viewed
Job Description
Are you a customer service superstar with a passion for providing exceptional support? Moore Haven Yacht Club is seeking a Customer Support representative to join our dynamic team. In this role, you will be responsible for ensuring our members and guests have a seamless and enjoyable experience at our prestigious yacht club.
Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about club services, events, and membership options
- Troubleshoot and resolve customer issues and complaints with empathy and efficiency
- Coordinate with other departments to ensure customer needs are met
- Maintain detailed records of customer interactions and transactions
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work well under pressure in a fast-paced environment
- Previous customer service experience preferred
- Knowledge of CRM systems is a plus
If you are a customer-focused individual with a positive attitude and a desire to deliver top-notch support, we want to hear from you. Apply now to join the Moore Haven Yacht Club team!
Company Details
Moore Haven Yacht Club is a 55+ Residential Manufactured Home Community where you own your lot with City Water and Sewer. Be sure to look at the Homes for Sale or install a new manufactured home on one of the Lots. You become a Member of the Homeowners Association with amenities that include the use of the Clubhouse Facilities, Swimming Pool, planned Activities and lawn mowing service.
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2
Customer Support Specialist (Customer Support Management)
75215 Park Cities, Texas
Boeing
Posted 1 day ago
Job Viewed
Job Description
Customer Support Specialist (Customer Support Management)
Company:
The Boeing Company
Boeing Global Services (BGS) is looking for a Entry Level Supply Chain Management Analyst based out of Dallas, TX.
Position Responsibilities:
- Ability to understand and analyze data and metrics as well as conduct root cause analysis and propose corrective actions while driving the supply chain for improvements
- Experience with data tools such as Tableau
- Strong problem-solving skills with a keen eye for detail and an ability to think critically in a high-tempo customer-centered environment
- Effectively communicate project status, updates, and potential issues to key stakeholders, ensuring transparency and alignment with organizational goals
- Develop and implement comprehensive project plans aligned with our organizational objectives
- Drive a culture of continuous improvement, seeking opportunities to optimize project processes and enhance overall project management practices within the aerospace domain
- Develop, prepare, and deliver PowerPoint presentations to internal stakeholders and leadership
- Drive integration across Boeing's supply chain and coordinate with multiple internal stakeholders
- Use multiple Boeing systems in a fast-paced environment
- Coordinates collection and processing; analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products, or related services.
- Analyze weekly, monthly, quarterly, and yearly internal performance metrics; identifying gaps in the supply chain and improving collaboration between internal stakeholders
This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. § 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee.
Basic Qualifications (Required Skills/Experience):
- Supply Chain experience and/or knowledge
- Project management experience
- Proficient analytical, communication, and problem-solving skills
- Must be experienced in Microsoft applications (Word, Excel. and PowerPoint)
- 3 + Years Supply Chain experience and/or knowledge
- Project management experience
- Proficient analytical, communication, and problem-solving skills
- Must be experienced in Microsoft applications (Word, Excel. and PowerPoint)
- Aerospace Industry Knowledge
- Experience leading in ambiguous situations
- High drive for excellence in all aspects of their work
- Tableau software experience
- Ability to present to internal stakeholders and external customers
- SAP knowledge
High school diploma or GED and typically 3 or more years' related experience or an equivalent combination of education and experience.
Relocation:
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Shift:
This position is first shift
Union:
This is a non-union represented position
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $47,000 - $67,000
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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3
Customer Support Analyst - Help Desk
22134 Quantico, Virginia
SAIC
Posted today
Job Viewed
Job Description
**Description**
**SAIC is seeking a Customer Support Analyst candidate to support a new DCSA program out of Quantico, VA.**
**This is an onsite position which requires a TS/SCI and (min) a Sec+ certification.**
**Project Introduction**
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a **Customer Support Analyst (Quantico, VA)** to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
**Job Description**
+ Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
+ Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
+ Provides on-site and remote technical support to approved seat service DCSA end users.
+ Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
+ Coordinates, resolves, and closes service requests beyond first call resolution.
+ Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
+ Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
+ Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
+ Tracks customer satisfaction benchmarks and metrics.
+ Provides weekly, monthly, and customer service ad-hoc reports.
+ Executes change management to perform smoother transition migrations.
+ Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
+ Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.
**Qualifications**
**Required Qualifications**
It is required that the Customer Support Analyst have the following qualifications:
+ 6 years and Associates, 9 years and HS Diploma or relevant years of experience in lieu of degree.
+ US Citizen and Active Top Secret clearance with SCI eligibility.
+ IAT-II Certification in on of the following areas: CCNA-Security, CySA+, Security+ CE and/or CND.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
**SAIC is seeking a Customer Support Analyst candidate to support a new DCSA program out of Quantico, VA.**
**This is an onsite position which requires a TS/SCI and (min) a Sec+ certification.**
**Project Introduction**
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a **Customer Support Analyst (Quantico, VA)** to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
**Job Description**
+ Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
+ Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
+ Provides on-site and remote technical support to approved seat service DCSA end users.
+ Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
+ Coordinates, resolves, and closes service requests beyond first call resolution.
+ Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
+ Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
+ Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
+ Tracks customer satisfaction benchmarks and metrics.
+ Provides weekly, monthly, and customer service ad-hoc reports.
+ Executes change management to perform smoother transition migrations.
+ Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
+ Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.
**Qualifications**
**Required Qualifications**
It is required that the Customer Support Analyst have the following qualifications:
+ 6 years and Associates, 9 years and HS Diploma or relevant years of experience in lieu of degree.
+ US Citizen and Active Top Secret clearance with SCI eligibility.
+ IAT-II Certification in on of the following areas: CCNA-Security, CySA+, Security+ CE and/or CND.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
View Now
4
Lead Customer Support Specialist (Technical Support)
94203 Sacramento, California
$60000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a fast-growing technology company, is seeking an experienced and motivated Lead Customer Support Specialist with a strong background in technical support to join their dedicated team in Sacramento, California, US . This leadership role will be responsible for overseeing a team of support specialists, ensuring the highest level of customer satisfaction, and driving continuous improvement in support processes and knowledge base. The ideal candidate will possess excellent communication skills, a deep understanding of technical troubleshooting, and a passion for exceptional customer service.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of customer support specialists, fostering a positive and productive work environment.
- Oversee daily support operations, ensuring timely and effective resolution of customer inquiries and technical issues.
- Develop and implement best practices for customer support, including response times, resolution rates, and customer satisfaction metrics.
- Serve as an escalation point for complex technical issues, providing advanced troubleshooting and problem-solving.
- Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support queues and performance dashboards, identifying trends and areas for improvement.
- Collaborate with product development and engineering teams to provide customer feedback and influence product enhancements.
- Develop and deliver training programs for support staff on new products, features, and troubleshooting techniques.
- Manage customer feedback and surveys, using insights to drive service improvements.
- Ensure adherence to company policies, procedures, and service level agreements (SLAs).
- Contribute to the development and execution of customer support strategy.
- Assist in the onboarding and ongoing development of new support hires.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer support or technical support roles, with at least 2 years in a lead or supervisory capacity.
- Proven ability to troubleshoot and resolve complex technical issues across various software and hardware platforms.
- Strong understanding of ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and CRM software.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated leadership qualities and experience managing a team.
- Ability to develop and deliver effective training materials.
- Strong organizational skills and attention to detail.
- Experience in a SaaS or technology-driven industry is highly preferred.
- Familiarity with scripting languages or basic programming concepts is a plus.
- A passion for delivering outstanding customer experiences.
Apply Now
5
Lead Customer Support Representative - Technical Support
53201 West Milwaukee, Wisconsin
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Customer Support Representative with a specialization in Technical Support to join their growing team. This role is essential in ensuring our customers receive prompt, accurate, and friendly assistance with their technical inquiries. While this position is primarily remote, occasional on-site training or team meetings in Milwaukee, Wisconsin, US may be required. You will be responsible for handling escalated customer issues, providing in-depth technical guidance, and troubleshooting complex problems across our product suite.
As a Lead Representative, you will also play a key role in training and mentoring junior support staff, setting performance standards, and contributing to the development of support documentation and knowledge bases. Your expertise will be crucial in identifying recurring technical issues and collaborating with product development teams to implement permanent solutions. This position requires a deep understanding of our products and services, combined with exceptional problem-solving abilities. You will be expected to maintain a high level of customer satisfaction by resolving issues efficiently and professionally. Effective communication skills, both written and verbal, are paramount, as you will be interacting with customers via phone, email, and chat. You will also be responsible for analyzing support metrics to identify areas for improvement and implementing strategies to enhance the overall customer support experience. The ability to remain calm and composed under pressure, especially when dealing with frustrated customers, is essential. This role offers a fantastic opportunity to lead a dedicated team and make a tangible impact on customer loyalty and retention. Your commitment to excellence will be instrumental in maintaining our reputation for outstanding customer service.
Qualifications: High school diploma or equivalent required; Associate's or Bachelor's degree in a relevant field is a plus. Minimum of 5 years of experience in customer service, with at least 3 years in a technical support role. Proven experience handling escalated customer issues and troubleshooting complex technical problems. Strong knowledge of common software applications, operating systems, and hardware. Excellent communication, interpersonal, and active listening skills. Demonstrated leadership abilities and experience mentoring team members. Proficiency with CRM software and ticketing systems. Ability to work independently and manage time effectively in a remote setting. A patient, empathetic, and customer-focused attitude. Experience in the specific industry of our client is highly desirable. This role offers the flexibility of remote work.
As a Lead Representative, you will also play a key role in training and mentoring junior support staff, setting performance standards, and contributing to the development of support documentation and knowledge bases. Your expertise will be crucial in identifying recurring technical issues and collaborating with product development teams to implement permanent solutions. This position requires a deep understanding of our products and services, combined with exceptional problem-solving abilities. You will be expected to maintain a high level of customer satisfaction by resolving issues efficiently and professionally. Effective communication skills, both written and verbal, are paramount, as you will be interacting with customers via phone, email, and chat. You will also be responsible for analyzing support metrics to identify areas for improvement and implementing strategies to enhance the overall customer support experience. The ability to remain calm and composed under pressure, especially when dealing with frustrated customers, is essential. This role offers a fantastic opportunity to lead a dedicated team and make a tangible impact on customer loyalty and retention. Your commitment to excellence will be instrumental in maintaining our reputation for outstanding customer service.
Qualifications: High school diploma or equivalent required; Associate's or Bachelor's degree in a relevant field is a plus. Minimum of 5 years of experience in customer service, with at least 3 years in a technical support role. Proven experience handling escalated customer issues and troubleshooting complex technical problems. Strong knowledge of common software applications, operating systems, and hardware. Excellent communication, interpersonal, and active listening skills. Demonstrated leadership abilities and experience mentoring team members. Proficiency with CRM software and ticketing systems. Ability to work independently and manage time effectively in a remote setting. A patient, empathetic, and customer-focused attitude. Experience in the specific industry of our client is highly desirable. This role offers the flexibility of remote work.
Apply Now
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6
Senior Customer Support Specialist - Technical Support
28202 Charlotte, North Carolina
$65000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their growing technical support team. This role is critical in providing exceptional assistance to customers, resolving complex technical issues, and contributing to customer satisfaction and retention. The Senior Specialist will act as a point of escalation for challenging support cases, mentor junior team members, and contribute to the development of support resources. Responsibilities include diagnosing and resolving a wide range of technical issues for customers via phone, email, and chat. You will guide customers through troubleshooting steps, provide clear and concise explanations, and ensure timely resolution of all support tickets. This role requires a deep understanding of the company's products and services, as well as strong analytical and problem-solving skills. The Senior Specialist will also be responsible for documenting technical issues and solutions, contributing to the knowledge base, and identifying trends or recurring problems to inform product development. You will collaborate with engineering and product teams to escalate bugs and provide feedback for product improvements. This is an excellent opportunity for an individual passionate about technology and customer service to make a significant impact. The role is based in Charlotte, North Carolina, US , and offers a hybrid work arrangement. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 4 years of experience in technical customer support or a similar role is required. Proven ability to troubleshoot complex software and hardware issues is essential. Excellent communication, interpersonal, and active listening skills are paramount. Strong technical aptitude and the ability to explain technical concepts to non-technical users are mandatory. Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. Experience in mentoring or leading junior team members is a plus. If you are a proactive problem-solver with a passion for delivering outstanding customer experiences, we encourage you to apply.
Apply Now
7
Senior Customer Support Specialist - Technical Support
89146 Sunrise Manor, Nevada
$55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology company, is seeking a dedicated and skilled Senior Customer Support Specialist to join their team in **Las Vegas, Nevada, US**. This role focuses on providing exceptional technical support and ensuring customer satisfaction for our suite of software products. The Senior Support Specialist will handle complex customer inquiries, troubleshoot technical issues, and provide solutions in a timely and efficient manner. You will act as a point of escalation for junior support staff, guiding them through challenging cases and contributing to their development. Key responsibilities include diagnosing and resolving software-related problems, documenting solutions in our knowledge base, and collaborating with engineering and product teams to report and track bugs or feature requests. We are looking for individuals with a strong technical aptitude, excellent problem-solving skills, and a genuine passion for helping customers. The ideal candidate will have experience with CRM systems, ticketing platforms, and a solid understanding of common IT issues. This position offers a hybrid work model, allowing for a blend of in-office collaboration and remote flexibility, centered around **Las Vegas, Nevada, US**.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex software and hardware issues.
- Act as an escalation point for challenging customer cases.
- Document customer interactions and solutions accurately in the ticketing system.
- Create and maintain knowledge base articles and troubleshooting guides.
- Collaborate with engineering and product teams to identify and resolve product defects.
- Contribute to the training and mentorship of junior customer support staff.
- Identify trends in customer issues and provide feedback for product improvement.
- Ensure high levels of customer satisfaction through efficient and effective support.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4+ years of experience in technical customer support or helpdesk roles.
- Strong troubleshooting and problem-solving skills.
- Proficiency with Windows and macOS operating systems.
- Familiarity with common networking concepts and protocols.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent communication and interpersonal skills.
- Ability to explain technical concepts to non-technical users.
- Previous experience in a senior support role or team lead capacity is a plus.
Apply Now
8
Customer Support Specialist
Remote
$27 - $35 per hour
CKP Group
Posted 1 day ago
Job Viewed
Job Description
We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.
Key Duties & Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
Provide accurate product/service information and guide customers in resolving issues.
Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.
Maintain detailed and accurate records of customer interactions and transactions.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.
Identify customer needs and recommend appropriate products or services.
Stay updated with company policies, products, and services to provide effective support.
Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).
Contribute to process improvements to enhance overall customer experience.
Requirements & Skills:
Previous experience in customer service or a related field is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask, prioritize, and manage time effectively.
Proficient with basic computer applications and CRM/customer support tools.
Patience, empathy, and a customer-first mindset.
High school diploma or equivalent; a degree is a plus.
Company Details
CKP is a fast-growing, award-winning, and woman-owned public relations firm. We help our clients draw people in and build community by understanding, planning, creating, and amplifying their full stories. At CKP, we have a collective 150+ years of experience telling the stories of clients across disciplines, platforms and industries. Each person’s unique skills and insights are what make our work not just possible, but phenomenal — setting new records, winning awards and garnering recognition from our industry.
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