41,872 Level 1 Support jobs in the United States

Job Description

Job Posting TitleCustomer Support

Job Description

Job Title: Customer Care Representative
Company: EcoWater of Southern California
Location: Vista, CA

Overview:
At EcoWater of Southern California, we are committed to delivering exceptional service and fostering a workplace culture built on accountability, respect, and teamwork. As a Customer Care Representative, you will be the frontline voice of our company, ensuring that each customer interaction is handled with care, professionalism, and a solutions-oriented mindset. You will embody our values of integrity, responsibility, and positive contribution to the team dynamic.

Key Responsibilities:

• Customer Interaction:
  Handle customer inquiries, complaints, and service requests with a positive, empathetic, and solutions-focused approach. Ensure all communication is clear, professional, and reflects our brand values.

  • Take full ownership of the customer experience, from start to finish, ensuring customer satisfaction and timely resolution of issues.

• Team Collaboration:
  Actively contribute to a supportive and inclusive team environment. Engage in open and respectful communication, offer help when needed, and seek feedback to improve both personal and team performance.

  • Embrace a "we, not me" mindset, recognizing that each team member's actions impact the entire group.

• Professional Responsibility:
  Demonstrate accountability by taking responsibility for your words, actions, and their impact on others. When mistakes happen, own them and focus on solutions rather than blame.

  • Maintain a high level of integrity in all interactions, both internally and externally, adhering to company policies and ethical standards.

Mindset and Behavior:
Show up with a positive, growth-oriented mindset, ready to contribute and learn. Be adaptable and open to change, as we continually strive to improve our processes and customer service delivery.

• Display resilience and professionalism in high-pressure situations, maintaining composure and focusing on constructive outcomes.

• Communication and Language:
  Use clear, concise, and respectful language in all interactions. Avoid negative or passive-aggressive communication. Strive to resolve conflicts with empathy and understanding, considering how your words impact others.

  • Practice active listening to ensure full comprehension of customer and team needs before responding or taking action.

• Cultural Contribution:
  You are not just filling a role but contributing to our company's culture of excellence. Bring your best self to work every day, be mindful of your energy and attitude, and recognize that how you show up influences others.

  • Encourage a culture of continuous improvement by sharing insights, offering constructive feedback, and being open to feedback from others.

Qualifications:

• Proven experience in customer service or a related field.

• Strong communication and problem-solving skills.

• Ability to work collaboratively in a fast-paced team environment.

• A proactive, positive attitude with a focus on accountability and continuous improvement.

• High emotional intelligence, with the ability to manage interpersonal interactions professionally and empathetically.

• Comfortable with technology and the ability to learn new systems quickly.

Job Description

Customer Care & Support Representative Veterinary or Healthcare Experience Preferred

Job Type:

Full-time

About the Role:

We are seeking a dedicated Customer Care & Support Representative to join our dynamic team. In this role, you will be the front-line support for both veterinary and consumer customers, handling inbound calls, emails, chats, and social media inquiries. Ideal candidates will bring prior experience working in the veterinary or healthcare industry and thrive in a fast-paced, service-oriented environment.

Key Responsibilities:

• Respond to inbound calls, emails, chats, and social media messages professionally and efficiently
• Promote monthly specials and staff programs during veterinary clinic calls
• Upsell and promote new products as appropriate
• Process customer orders and returns accurately
• Set up new accounts in SAP, verifying appropriate credentials for veterinary or healthcare professionals
• Manage premium requests and track order fulfillment and backorders
• Maintain up-to-date product and program knowledge
• Escalate inquiries to the appropriate team or supervisor when necessary
• Address after-hours voicemail messages in a timely manner
• Support special programs (e.g., IAADP, Guide Dog Foundations, Vet Student Program)
• Cross-train within the department and contribute to team productivity
• Complete assigned projects by deadlines
• Collaborate effectively with other departments

Preferred Experience:

• Veterinary, pet health, or healthcare company experience strongly preferred
• Familiarity with veterinary terminology or products is a plus

Requirements:

• High School diploma or GED required
• Minimum 2 years of professional customer service experience, preferably in a call center environment
• Strong communication skills (verbal and written)
• Detail-oriented with excellent organizational and multitasking skills
• Proficiency in Microsoft Office Suite
• Experience with SAP and/or Imagic is a plus
• Must be dependable with regular attendance and the ability to work in a team setting

Company Profile:

Electro Rent is a leading global provider of test and technology solutions that enable its customers to accelerate innovation and optimize investments. Electro Rent’s rental, lease, sales, and asset management solutions serve industry-leading innovators in communications, aerospace and defense, automotive, energy, education, and general electronics and have done so since 1965.

The Customer Support Specialist I is the primary liaison between Electro Rent’s customers and operations.  He or she provides remote troubleshooting, technical advice on the operation of the equipment and facilitates resolution for equipment related problems or service issues on equipment that has been rented, leased or purchased from Electro Rent.

• Responds to escalated customer service call, provides resolution to equipment related problems, and provide technical operation assistance
• Implements exchange order (XOP), repair orders (XOR and CSO), value adds, equipment licenses and other updates a change in ER enterprise computer system
• Manages assigned calls until close, with timely accurate records of actions taken and customer questions and statements
• Provides quality control information on calls and performs quality control inspection
• Performs other related duties as assigned, in accordance with business needs and organizational goals.

• Knowledge of PERFECT and Microsoft EXCEL
• Comprehensive understanding of multiple operating systems
• Self-motivated and goal-oriented with excellent problem resolution skills
• Excellent customer service skills and manners and the ability to communicate technical information clearly, calmly and professionally
• Ability to research technical issues
• Product knowledge typically gained through technical schooling or manufacturer’s training.
• Knowledge typically gained through two (2) years technical field service experience or technical support

Electro Rent is an Equal Opportunity Employer and complies with all applicable federal, state, and local fair employment practices laws. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law.

As a federal contractor, Electro Rent also complies with applicable laws regarding affirmative action and veterans' employment. We are committed to providing reasonable accommodations to qualified individuals with disabilities and applicants with disabilities throughout the recruitment process.

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking a highly motivated and empathetic Remote Customer Service Representative to join our growing team. As the first point of contact for our customers, you will provide exceptional service by addressing inquiries, resolving issues, and ensuring a positive experience with our products and services.

This is a remote position available across all Canadian provinces and territories , allowing you to work from the comfort of your home while supporting a diverse and inclusive customer base.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or social media
• Provide product and service information, troubleshooting support, and order assistance
• Handle and resolve customer complaints with professionalism and empathy
• Document customer interactions and escalate issues as needed
• Maintain up-to-date knowledge of company products, services, and policies

Requirements:

• High school diploma or equivalent (post-secondary education is an asset)
• Minimum 1 year of customer service experience (remote experience preferred)
• Excellent communication skills in English (French is a strong asset)
• Ability to multitask and navigate various software tools
• Reliable internet connection and a quiet, distraction-free workspace

What We Offer – Canadian Benefits:

1. Extended Health & Dental Coverage – Comprehensive plans including vision, mental health services, and prescriptions
2. RRSP Matching Program – Invest in your future with employer-matched Registered Retirement Savings Plan contributions
3. Paid Time Off & Statutory Holidays – Generous PTO plus all federal and provincial holidays recognized
4. Work-From-Home Stipend – Monthly allowance for internet, phone, or home office expenses