197,743 Level 2 Engineer jobs in the United States
Problem Solving Specialist
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Requisition ID: 140128
Location:
Morenci, AZ, US, 85540
Category: Human Resources
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Why You Should Apply For This Job:
_At Freeport-McMoRan, we are committed to providing an employment package that recognizes excellence, encourages safe production and a culture supported by our core values. Here, you'll find a collaborative environment where safety is a top priority, all opinions are valued, and people are empowered to grow in their career._ **_Apply Today! _**
**Where You Will Work **
Freeport-McMoRan is a leading international mining company with headquarters in Phoenix, Arizona. **This position will be performed on-site at our Morenci, Arizona location** . We operate large, long-lived, geographically diverse assets with significant proven and probable reserves of copper, gold, and molybdenum. The company has a dynamic portfolio of operating, expansion and growth projects in the copper industry. Freeport-McMoRan is one of the world's largest publicly traded copper producers, the world's largest producer of molybdenum and a significant gold producer. We have a long and successful history of conducting our business in a safe, highly efficient and socially-responsible manner.
We have the assets, the talent, the drive and the financial strength to provide attractive and rewarding careers of our employees. We encourage you to take the time to explore the opportunity to advance your career at Freeport-McMoRan.
Located approximately 50 miles northeast of Safford, Arizona on U.S. Highway 191, Morenci operations (an open-pit copper mining complex) has been in continuous operation since 1939. The operation consists of two concentrators, crushed-ore leach pad and stacking system, a low-grade run-of-mine (ROM) leaching system; four SX plants; and three EW tank houses that produce copper cathode.
**Description**
**_This position will be based primarily at the following location: Morenci, AZ_**
Under limited supervision, provides employee advocacy support and assistance to facilitate Freeport-McMoRan's Problem Solving Procedure.
+ Serve as advocate/representative for eligible employees who file a complaint under the Problem Solving Procedure (which may include appeals boards or arbitrations)
+ Support employee position through research (this may include employee interviews, policy reviews and legal research) and assist in the development of a clear argument
+ Provide guidance to employees with regard to the Problem Solving Procedure and the Open Door Policy; occasionally may provide guidance on a variety of other topics including Company policies, procedures, benefits, paid time off and the evaluation process
+ Maintain timely and accurate records and reports for documentation of events and results
+ Ensure all administrative processes within the Problem Solving Procedures are closely followed
+ Assist with the development of training material for the Problem Solving Procedure and conduct training when requested
+ Contribute to the development and/or recommendation for new, enhanced, or modified HR policies and procedures
+ Perform other duties as required
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree and five (5) years of experience in mining or manufacturing
**OR**
+ High School Diploma/GED and nine (9) years of experience in mining or manufacturing
+ Ability to maintain integrity, strict confidentiality, impartiality, and fairness
+ Skilled in comprehending and analyzing organizational, procedural, work performance, and behavioral issues
+ Ability to reach objective conclusions, use appropriate judgment, and make sound recommendations
+ Ability to effectively communicate arguments and conclusions both orally and in writing, to all levels of the organization
+ Ability to demonstrate independent thinking based on facts
+ Ability to act professionally and remain composed in emotionally charged situations
+ Ability to utilize personal computers and associated software, including HRM systems and Microsoft Office applications
+ Willingness to travel
**Preferred**
+ Experience in facilitating conflict resolution
**Criteria/Conditions**
+ Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
+ Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards
+ Must be able to work in a potentially stressful environment
+ Work will be performed in an office, mine, outdoor or manufacturing plant setting, which may include exposure to extremes in temperature and humidity, moving mechanical parts, risk of electrical shock, toxic chemicals, explosives, fumes or airborne particles
+ Must be able to frequently sit, stand and walk
+ Must be able to frequently lift and carry up to ten (10) pounds
+ Personal protective equipment is required when performing work in a mine, outdoor, manufacturing or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required
**What We Offer You**
The estimated annual pay range for this role is currently **$85,000-$116,500** . This range reflects base salary only and does not include bonus payments, benefits or retirement contributions. Actual base pay is determined by experience, qualifications, skills and other job-related factors. This role is eligible for additional discretionary and incentive payment considerations based on company and individual performance. More details will be shared during the hiring process. Click here to view a sample of Total Rewards Estimate for this role.
+ Affordable medical, dental and vision benefits
+ Company-paid life and disability insurance
+ 401(k) plan with employer contribution/match
+ Paid time off, paid sick time, holiday pay, parental leave
+ Tuition assistance
+ Employee Assistance Program
+ Discounted insurance plans for pet, auto, home and vehicle
+ Internal progression opportunities
+ Learn more ( about our competitive and comprehensive benefits package!
**What We Require **
+ Candidates may be required to pass a medical exam.
+ Candidates must pass all required training and/or testing.
+ Employees may be required to work a non-standard schedule, which may include shift work (other than day shift) at a 24/7, 365-day operation.
+ Freeport-McMoRan promotes a drug/alcohol-free work environment using mandatory pre-employment drug testing and on-going drug and alcohol testing, as allowed by applicable laws.
**Equal Opportunity Employer **
_Please be advised that Freeport-McMoRan will never request payment for job-related expenses from applicants. If you receive any suspicious emails, please disregard them, and report the incident to_ _._
Problem Solving Court Coordinator II
Posted today
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Summary of Job Classification:
Ensures effective implementation, operation, and sustainability of Problem Solving Court (PSC) programs. Provides onboarding and localized training to court employees within their district. Leads multiple programs. May supervise 1 or more full-time employees. Manages program budgets and grants.
Essential Functions Of the Position:
To perform this job successfully, an individual must be able to perform assigned essential functions listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency and percentage of time may vary based on assignment.
- Serves as a project leader and is responsible for the strategic planning, administrative work, and program operations of existing and potential PSC programs and specialty court programs within the judicial district.
- Plans, implements, and monitors the daily activities of the assigned PSC teams. Ensures the court is implementing key components while serving the appropriate target populations. Performs administrative tasks and client outreach.
- Manages grant efforts, including leading and participating in grant planning discussions, completing grant applications, presenting grant proposals, planning and preparing budgets and justifications, and overseeing awarded grants.
- Liaises between the problem-solving court judge, court personnel, probation staff, treatment providers, attorneys, and other members of the problem solving court team. Maintains cooperative relationships with program stakeholders including treatment agencies, community organizations, probation services, the Division of Behavioral Health, Defense Counsel, Prosecution, Judicial Officers, and other court staff.
- Provides oversight and leadership to PSC operations team members. Leads team meetings. Trains team members and develops subsequent resource materials. Provides feedback on performance.
- Reviews and updates program policies, procedures, contracts, and other documentation in adherence with the Colorado Problem Solving Court Standards.
- Tracks and maintains statistical data for PSC programs. Utilizes data to demonstrate areas of success and areas for improvement. Prepares programmatic and financial reports to the State Court Administrators Office to be allocated Judicial funds for participant services.
- Performs other duties as assigned.
Education and Experience Equivalency:
Bachelors degree in the field of Psychology, Sociology, or related field.
OR
Additional work experience in these or other related fields may be substituted on a year for year basis for the required formal education.
Work Related Experience:
3 to 5 years experience in social work or related field.
Licenses and Certifications:
None.
Physical Demands:
Physical Effort Requirements:
Medium Work - Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
Work Environment:
Good - Relatively free from unpleasant environmental conditions and/or hazards.
Work Location:
Office or similar indoor environment; community venues.
Exposures:
Individuals who are hostile or irate; individuals with known violent backgrounds; communicable diseases; individuals under the influence of a controlled substance.
Problem Solving Specialist (JR 5199)
Posted today
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Job Description
WHY WORK FOR US?
We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live.
If you join us, you will be able to advocate for change while also working with influential people who effect changes in policy and devote time to issues of racial and social justice. We prioritize your work/life balance and provide various scheduling options in addition to generous time off, health, and wellness benefits and we're committed to helping you reach your potential by providing opportunities for professional growth across the state.
JR 5199
Problem Solving Specialist
Los Angeles, CA 90018
Salary: $23.24 to $28.28 per hour
Pay Frequency: 24 Pay Periods Per Year
Full Time
Non-Exempt
Driving Required
Lower end of range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of range will apply to seasoned candidates with considerable years of relevant experience.
--
PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Family Services Team as the Problem-Solving Specialist at the Los Angeles Location.
ABOUT PATH
Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.
ABOUT THE JOB
Problem-Solving, also known as "Diversion" or "Rapid Resolution", is a crisis response philosophy and approach that focuses on supporting individuals and families experiencing a housing crisis to quickly identify and access alternative housing resources outside of the homeless crisis response system. Through active listening and creative conversations, Problem Solving Specialists facilitate this process and assist households in maintaining their current housing or identifying an immediate and safe housing alternative within their own social network, such as with family or friends.
- Meet each participant and learn about their dynamics, communication style, and cultural factors
- Ask open ended and difficult/personal questions
- Utilize active listening and motivational interviewing with participants
- Identify safety or health issues that may need to be considered during identification of housing
- Find options outside the homeless services system regardless of time homelessness, family size, mental health or substance abuse issues, etc.
- Provide mediation between households and property owners/family/friends to assist in resolving housing crisis
WHAT YOU BRING
We're looking for candidates with:
- Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
- Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
- Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
- Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
- Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
- Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.
PREFERRED QUALIFICATIONS
- Two (2) years of experience in healthcare, case management, homeless services or working with vulnerable populations or a related field.
MINIMUM QUALIFICATIONS
- All levels of education and experience welcome
MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:
- Have employment eligibility verification
- Have or be able and willing to obtain CPR/First Aid training
- Successfully complete the following as a condition of hire:
- Tuberculosis Test
- Background Screening
- Drug Test
DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:
- Have reliable transportation
- A valid driver's license
- Proof of insurance and ownership for personal vehicles used during work duties
- The ability to qualify for PATH's insurance coverage
EMPLOYMENT ELIGIBILITY
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
PATH is committed to maintaining the highest standards of professionalism and objectivity in our services and employment practices. To avoid potential conflicts of interest and ensure the integrity of our programs, we are unable to employ individuals who are currently receiving services from PATH or have received services within the past two years.
CALIFORNIA-BASED WORK EXPECTATIONS
We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.
PATH does not offer fully remote positions. While some roles may include a schedule that involves multiple designated worksites or approved off-site locations (e.g., hybrid schedules), this does not imply that work will be performed from home. Many positions are fully on-site with no off-site work. All work schedules are determined by the responsibilities of the role and operational requirements, and may be adjusted at any time.
WHAT WE OFFER
In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.
READY TO MAKE A DIFFERENCE THROUGH ACTION?
If this position sounds like a fit, please submit your application today. A resume is required.
PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.
PCA: Problem-Solving Care Advocate Milton Edition
Posted today
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Comfort Keepers of Selinsgrove is hiring caregivers, home health aides (HHAs), and personal care assistants (PCAs) to support two clients in Milton, PA . Whether you're looking for morning or afternoon hours , we offer flexible, meaningful opportunities that help you grow while making a difference.
Why Join Comfort Keepers of Milton
- Bi-weekly pay and paid time off
- Flexible scheduling
- Paid training and career advancement
- CK Rewards Program
- Supportive team culture
- Work close to home
You're a Great Fit If You
- Are dependable, compassionate, and ready to grow
- Communicate clearly and manage time well
- Have reliable transportation and a valid driver's license
- Want to work with a team that values your impact
Opportunities in Milton
- Morning Mobility Support Part-Time Support a client with personal care, errands, housekeeping, and meal prep . Transportation required Back-up caregiver needed Start ASAP
- Afternoon Mobility Support Part-Time Same client, afternoon shift . Transportation required Back-up caregiver needed Start ASAP
Job Requirements
- Must be 18+
- Valid driver's license and reliable vehicle
- Proof of auto insurance
- Pass background checks and screenings
How to Apply
Text 653936 to ( Apply online: comfort-keepers.careerplug.com Call: ( Visit: 809 North Market Street, Selinsgrove, PA 17870
Compensation: $10.75 - $13.00 per hour
Global Program Lead - Root Cause Analysis and Problem-Solving
Posted today
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**Company Overview**
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
**Position Overview**
The Root Cause Analysis and Problem-Solving Program Lead is accountable for developing, implementing, managing, and sustaining systems and capabilities required to support best-in-class Root Cause Analysis and Problem Solving for Lilly Manufacturing & Quality (M&Q). This role ensures the integration and sustainability of Root Cause Analysis and Problem-Solving principles into all sites and functions. This includes coaching and monitoring the application of structured methodologies, fostering organizational learning, and establishing metrics that assess operational performance.
**Key Responsibilities**
+ Lead the development, deployment, and integration of Root Cause Analysis and Problem-Solving standards within the manufacturing and quality system framework.
+ Facilitate global forums and communities of practice focused on Root Cause Analysis and Problem Solving, ensuring cross-site collaboration and alignment.
+ Develop, deliver, implement, and coordinate training programs to build problem-solving capabilities at all organizational levels.
+ Partner with senior M&Q leadership to embed structured problem-solving into global initiatives and strategic priorities.
+ Ensure appropriate resource allocation and funding for Root Cause Analysis and Problem-Solving during business planning cycles.
+ Own and execute governance and assessment processes to monitor the maturity and effectiveness of problem-solving practices.
+ Benchmark with industry leaders and external experts to integrate best practices into Lilly's systems.
+ Coach and mentor global personnel, partnering with site leaders to sustain local implementation and cultural adoption.
+ Provide SME input to enterprise and site-level risk evaluations and continuous improvement strategies.
+ Implement monitoring systems to track progress and cultural alignment with problem-solving objectives.
+ Support quality and safety investigations with expert input and promote internal knowledge sharing and trend analysis.
+ Serve as global Root Cause Analysis and Problem-Solving Subject Matter Expert
+ Lead Root Cause Analysis or Problem-solving initiatives for significant issues within M&Q as needed
**Basic Qualifications**
+ Bachelor's degree in Engineering or related field
+ 15+ years of relevant experience in a regulated industry (preference for pharmaceutical experience)
**Additional Preferences:**
+ Proven expertise in structured problem-solving methodologies (e.g., 5 Whys, Fishbone, A3, DMAIC, Kepner Tregoe, Fault Tree).
+ Experience in formal leadership or supervisory roles.
+ Effective communication and influencing skills across all organizational levels.
+ Strong data analysis and critical thinking skills
+ Demonstrated ability to lead change and manage multiple priorities.
+ High proficiency in analytical thinking and decision-making.
+ Strong emotional intelligence and self-awareness.
**Additional Information:**
+ Both OUS and domestic travel (10%-50%)
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$142,500 - $253,000
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
SDLC Waterfall Methodologies MS Office Analytical And Problem Solving Skills Analy
Posted 2 days ago
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Job Description
Requirement id 154817
Job title Analyst
Job location in Richmond, VA
Skills required Gathering Requirements, Process Mapping, Time Management Skills, SDLC Waterfall Methodologies MS Office A
Open Date 22-Aug-2025
Close Date
Job type Contract
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Analyst: Gathering Requirements, Process Mapping, Time Management Skills, SDLC Waterfall Methodologies MS Office A
Start Date :9/16/2025
End Date :06/30/2026
Submission Deadline :8/27/2025
Client Info : VDH
Note:
* Hybrid, in person sporadically to office and offsite for workshop
Description :
Looking for a highly motivated, proactive, analytical person with Electronic Health Record and Revenue Cycle Financial experience(patient accounting, billing, claims).
The EHR Analyst fulfills a set of general responsibilities during different project phases. The EHR Analyst will work closely with functional and business Subject Matter Experts (SMEs) across Project Team WorkGroups. This role is hybrid, with Virginia-based candidates preferred, Richmond, VA highly desired.
· Act as the primary VDH EHR resource dedicated to data collection and system design
· Actively participate in Site visits where design decisions are made and planned for implementation
· Coordinate solution-specific activities with the non-traveling VDH team while ensuring best design for VDH is implemented
· Act as liaison for VDH and Vendor activities while on-site and while homework deliverables are completed outside of the Site visits
· Implement solution design decisions, assuming responsibility for solution specific implementation
· Assist with policy and procedure development for designated department/function responsibilities
· Work with the departmental/functional team to develop and execute unit and system test scripts
· Develop procedures for system troubleshooting and training
Follow requirement elicitation strategies to gather requirements from business stakeholders
·Represent requirements in process flow and other suitable pictorial diagrams as needed
·Facilitate development of integrated workflow
·Ensure user journey is clearly understood, replicated with newer processes and suggest enhancements when applicable
· Communicates Risk implications to Risk/Project Manager
· Assist with system validation and ensure Requirements are met
· Participates an Integration Testing and go-live team member
· Provide application systems assistance to the departmental/functional team, particularly in technology and system-related areas
· Investigate and help resolve application problems
· Support End User Training
· Provide ongoing post go-live solution support for the Health Districts
· Develop a basic knowledge of Discern Explorer, command languages, system operations and interface usage
· Coordinate and participate in the auditing of current database in preparation for a history upload
· Facilitate project conference calls, status meetings, planning sessions, and provide for meeting notes
· Support the Project manager in review of Project initiation steps such as RFPs, SOW, managing Agile tools, working closely with vendor team when applicable
· Utilizing system-based project management applications, collaboration applications, and MS Office applications; Visio, SharePoint, Teams, etc.
Skills& Experience
· 5+years as an Analyst / performing Analyst role
· 3+years in Healthcare - health IT, clinical, research, financial
· 3+ years experience working with EHR applications
· Strong analytical thinking, problem-solving skills, attention to detail, and effective communication skills
· Effective communication skills and collaborative work style
· Background in healthcare information systems, data analysis, and familiarity with EHR implementation or optimization
· Proficiency in programming languages(SQL, Java, and CCL. Cerner Command Language-nice to have), database management, and software development life cycles
·Experience
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 154817 while calling.
EOE Protected Veterans/Disability
Technical Support Engineer (Branch Engineer)
Posted 12 days ago
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Job Description
Job DescriptionJob DescriptionSalary: $50,000 - $65,000
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment. We are dedicated to empowering our diverse team of employees to drive exceptional business results for our clients. As a Certified B Corporation, we are also committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.
About the Position:
The goal of a Technical Support Engineer (Branch Engineer) is to be the face of the company while providing high-level technical support and customer satisfaction while on-site with our clients. Extraordinary communication, quick resolutions, and the ability to give clients confidence in our solutions are keys to driving our industry leading client satisfaction. Your primary focus will be troubleshooting and resolving issues or requests at client sites that cannot be fixed remotely. This includes travelling to local client sites for both non-recurring and recurring pre-scheduled appointments. When there is no onsite work to be done, your secondary focus will be assisting the Service Desk with standard tier one types of issues/requests.
Additional duties include assisting our project team with network infrastructure rollouts, server migrations, Office 365 deployments, and office moves. All Technical Support Engineers participate in an on-call schedule. Daily time entry and management of your personal ticket queues will be required. This role will include 40% onsite remediation, 40% remote remediation, 10% project assistance, and 10% admin documentation.
Primary Responsibilities:
- May require full time placement at an assigned client site.
- Assist on-boarding team with data collection and documentation for newly onboarded clients.
- Responsible for creating and updating client specific documentation on hardware, software, 3rd party vendors etc. for new and existing infrastructure.
- Install/configure/troubleshoot various devices and systems, including PCs, Macs, peripherals, network printers, mobile devices, UPS units, Windows servers, networking equipment, and third-party software. Experience extends to both Windows and Mac operating systems, as well as Exchange and the Microsoft 365 environment, which encompasses Intune and Azure.
- Support 3rdparty vendors for installations ofnewISP connections,VOIP phones, network printers, etc.
- Warrantyclaims for OEMmanufacturers (Lenovo, Dell, HP, Meraki, Apple, Ubiquiti).
- Low Voltage work: Cat6e cabling installations and troubleshooting, mounting TVs, network, server, UPS and misc. AV equipment.
- Communicate technical resolutionsto non-technical clients and members of our account management team.
- Train new and existing branch engineers on different skillsets when applicable
Job Requirements:
- Occasional physical requirement to twist, stretch, and lift over 50 lbs.
- Reliable transportation and valid drivers license.
- After-Hourswork will be required for critical outages, projects, and on-call rotation.
Qualifications:
- 2+years of experienceORapplicable certification with the followingtechnologies:
- Desktop & Laptop (PC, MAC is a PLUS)ORA+Certification, Apple - ACSP
- Tabletsand Mobile Devices Microsoft, Apple, Android
- Active Directory and Azure AD (Add/Removing Users, Modifying Permissions)
- Microsoft Windows Server Operating systems Server 2019 and olderorMCSA Certification
- Troubleshooting File, Print, Active Directory, application servers
- 1-2years of experienceworkingwith the following technologies:
- UPS Devices Installing and configuring desktop and larger server roomdevices
- Networkinghardware physicalinstallation,and hardware troubleshooting (firewalls,switches,wirelessaccesspoints)ORone of Network + , CCNAor Meraki ECMS1/ECMS2 certifications
- Troubleshooting Online Exchange (Office 365) and Microsoft Exchange mailboxes, and licenses
- Small Mediumlowvoltage cabling installations (Cat 5e/ Cat6), experience with cabling tools (tone and probe, crimping, and punch down)
- Proficiency in troubleshooting complex systemsand understandingnetworkinfrastructures.
- Extensive application support experience with:
- Microsoft Office 365/ Microsoft Office
- Microsoft Teams
- Workstation Imaging Software
- Antivirus
- Workstation Encryption (Bit Locker)
- Backup/Recovery Software
- MDM software(Microsoft Intune)
- Knowledge of desktop/laptop hardware diagnostic utilities, and ability to research a wide range ofissues.
- Excellent communication skills, both written and verbal.This includesstrong interpersonal skills, with a focus on rapport building, listening and questioning skills.
Values:
GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.
At GadellNet, we live and celebrate our three core values:
- Make an Impact
- 100% Responsibility 0% Excuses
- Grow or Die
Benefits:
- GadellNet also offers the following benefits:
- Health, vision, and dental insurance.
- Paid time off, including parental leave and volunteer time.
- Flexible work environment.
- Access to mental health services.
- Employee matching donation program.
- 401k and employer matching.
#IND
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Technical Support Engineer (Branch Engineer)
Posted 22 days ago
Job Viewed
Job Description
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment. We are dedicated to empowering our diverse team of employees to drive exceptional business results for our clients. As a Certified B Corporation, we are also committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.
About the Position:
The goal of a Technical Support Engineer (Branch Engineer) is to be the face of the company while providing high-level technical support and customer satisfaction while on-site with our clients. Extraordinary communication, quick resolutions, and the ability to give clients confidence in our solutions are keys to driving our industry leading client satisfaction. Your primary focus will be troubleshooting and resolving issues or requests at client sites that cannot be fixed remotely. This includes travelling to local client sites for both non-recurring and recurring pre-scheduled appointments. When there is no onsite work to be done, your secondary focus will be assisting the Service Desk with standard tier one types of issues/requests.
Additional duties include assisting our project team with network infrastructure rollouts, server migrations, Office 365 deployments, and office moves. All Technical Support Engineers participate in an on-call schedule. Daily time entry and management of your personal ticket queues will be required. This role will include 40% onsite remediation, 40% remote remediation, 10% project assistance, and 10% admin documentation.
Primary Responsibilities:
- May require full time placement at an assigned client site.
- Assist on-boarding team with data collection and documentation for newly onboarded clients.
- Responsible for creating and updating client specific documentation on hardware, software, 3rd party vendors etc. for new and existing infrastructure.
- Install/configure/troubleshoot various devices and systems, including PCs, Macs, peripherals, network printers, mobile devices, UPS units, Windows servers, networking equipment, and third-party software. Experience extends to both Windows and Mac operating systems, as well as Exchange and the Microsoft 365 environment, which encompasses Intune and Azure.
- Support 3rdparty vendors for installations ofnewISP connections,VOIP phones, network printers, etc.
- Warrantyclaims for OEMmanufacturers (Lenovo, Dell, HP, Meraki, Apple, Ubiquiti).
- Low Voltage work: Cat6e cabling installations and troubleshooting, mounting TVs, network, server, UPS and misc. AV equipment.
- Communicate technical resolutionsto non-technical clients and members of our account management team.
- Train new and existing branch engineers on different skillsets when applicable
- Occasional physical requirement to twist, stretch, and lift over 50 lbs.
- Reliable transportation and valid driver's license.
- After-Hourswork will be required for critical outages, projects, and on-call rotation.
- 2+years of experienceORapplicable certification with the followingtechnologies:
- Desktop & Laptop (PC, MAC is a PLUS)ORA+Certification, Apple - ACSP
- Tabletsand Mobile Devices - Microsoft, Apple, Android
- Active Directory and Azure AD (Add/Removing Users, Modifying Permissions)
- Microsoft Windows Server Operating systems Server 2019 and olderorMCSA Certification
- Troubleshooting File, Print, Active Directory, application servers
- 1-2years of experienceworkingwith the following technologies:
- UPS Devices - Installing and configuring desktop and larger server roomdevices
- Networkinghardware -physicalinstallation,and hardware troubleshooting (firewalls,switches,wirelessaccesspoints)ORone of Network + , CCNAor Meraki ECMS1/ECMS2 certifications
- Troubleshooting Online Exchange (Office 365) and Microsoft Exchange mailboxes, and licenses
- Small - Mediumlowvoltage cabling installations (Cat 5e/ Cat6), experience with cabling tools (tone and probe, crimping, and punch down)
- Proficiency in troubleshooting complex systemsand understandingnetworkinfrastructures.
- Extensive application support experience with:
- Microsoft Office 365/ Microsoft Office
- Microsoft Teams
- Workstation Imaging Software
- Antivirus
- Workstation Encryption (Bit Locker)
- Backup/Recovery Software
- MDM software(Microsoft Intune)
- Knowledge of desktop/laptop hardware diagnostic utilities, and ability to research a wide range ofissues.
- Excellent communication skills, both written and verbal.This includesstrong interpersonal skills, with a focus on rapport building, listening and questioning skills.
GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.
At GadellNet, we live and celebrate our three core values:
- Make an Impact
- 100% Responsibility 0% Excuses
- Grow or Die
- GadellNet also offers the following benefits:
- Health, vision, and dental insurance.
- Paid time off, including parental leave and volunteer time.
- Flexible work environment.
- Access to mental health services.
- Employee matching donation program.
- 401k and employer matching.
#IND
Technical Support Engineer
Posted today
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Job Description
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You’ll Do:
You’ll visit customers’ homes, solve problems, and introduce them to smart home tech.
- Install and service DISH equipment and smart home products in customers’ homes
- Teach customers how to use their tech and offer additional services when helpful
- Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
- Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
- Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
- Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms
- Clear, step-by-step guidance for installations and service
- Smart home tech knowledge to support and educate customers
- Best practices created by our most experienced techs
Skills, Experience and Requirements
What You’ll Need:
- Valid Driver’s License : Clean record required
- Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
- Physical Ability :
- Climb ladders (up to 40 ft)
- Lift up to 70 lbs
- Must meet and maintain 335 lb weight limit
- Customer Focus : Build trust and create a great experience
- Problem-Solving : Tackle a variety of challenges on the spot
- Determination : Work in tight spaces and all kinds of weather
- Adaptability : Handle changes and unexpected tasks with ease
Salary Ranges
Compensation: $17.75 Hour
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.