41,872 Level 2 Support jobs in the United States
Technical Support (Help Desk)
Posted 15 days ago
Job Viewed
Job Description
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.
Work Schedule
- Hybrid (after an initial training period) from our Mandan, ND office
- Hybrid Schedule: Minimum of working 4 days per week onsite with availability to work up to 5 days a week from an office location.
- Monday-Friday, scheduled to work within 7:30 am - 6:00 pm
- Serves as first tier Helpdesk support to the administration of both Windows and Mac devices, tasks include (but not limited to):
- Performs installations, setting up Active Directory (AD) user accounts, maintaining general logins, establishing permissions, etc
- Performs hardware and software maintenance, repairs, upgrades, backups, restores and other maintenance tasks as needed
- Supports device replacements and rotations
- Installs and troubleshoots NISC approved software on NISC owned devices
- Provides support of NISC's phone & ACD systems
- Assists with support of our SSO (Okta) for various applications
- Provides initial support by assisting onsite or virtual employees with common login and permission issues, as well as resolving problems related to software, hardware, and peripheral devices.
- Utilizes remote connectivity tools such as NinjaOne or Microsoft Teams to assist with support efforts
- Troubleshoots and maintains Apple devices, including Mac computers, iPads and AppleTVs
- Manages onsite meeting room technology needs, including AV setup, system updates, and technical support, ensuring that all NISC meeting spaces and event requirements are met
- Ensures NISC meeting rooms and other meeting technical requirements are up to date for the facilitation of various NISC meetings/events
- Assists project leads on various projects within the Helpdesk team
- Availability to participate in an On-Call/Afterhours rotation (one week about every two months)
- Additional tasks or duties as required
- Strong verbal and written, interpersonal and communication skills
- Strong customer service skills
- Familiarity with the setup and support of Windows and Mac operating systems and software
- Familiarity with basic support of TCP/IP networks
- Familiarity with basic Virtual Private Network clients (VPN) and computer connectivity (WiFi/LAN)
- Familiarity with Telephony
- Familiarity with Okta (SSO)
- Familiarity with a ticketing system or working from a queue
- Strong problem-solving skills and attention to detail
- Ability to work independently, as well as in a team environment
- Ability to effectively adapt to change
- Ability to interact in a positive manner with internal and external contacts
- Ability to maintain the highest level of professionalism, ethical behavior and confidentiality
- Commitment to NISC's Statement of Shared Values
- High School Diploma or equivalency required.
- Bachelor's Degree in a related field or equivalent experience preferred.
Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Help Desk Support
Posted 4 days ago
Job Viewed
Job Description
Since 2018, Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing. With locations in California, Washington, and Germany we are guided by creativity, collaboration, and a shared commitment to quality.
We are looking for a skilled Help Desk Support to join our team in Huntington Beach, CA. This is an on-site position based in Huntington Beach, CA. We value teamwork, inclusivity, and continuous professional development, and we offer competitive benefits along with opportunities for growth.
Job SummaryThe Help Desk Support is responsible for providing technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. They will clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; conduct hardware and software inventory database maintenance and reporting; and perform other related IT work as required.
Summary Of Job DutiesEssential Functions (Other duties and projects may be assigned or requested.)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Identify, diagnose, and resolve problems for users of company-owned computers, phones, tablets, software and hardware, communicates solutions to end-users
- Provide one-on-one end-user problem resolution over the phone or in-person
- Order, deliver, tag, set-up, and assist in the configuration of end-user PC desktop/laptop hardware, software and peripherals
- Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems
- Coordinate timely repair of PC computer equipment and peripherals covered by third-party vendor maintenance warranty or agreements
- Help install local area network cabling systems and equipment such as network interface cards, hubs and switches
- Perform minor desktop/laptop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
- Troubleshoot and assist users with all conference room technologies
- Setup and perform minor troubleshooting on company-issued mobile phones
Education:
- High School Diploma or GED equivalent is required
- Bachelors Degree in Information Technology or a related field is preferred
Experience:
- 3 - 5+ years of direct experience
- Position may be filled with both entry level and experienced candidates
Other:
- Extended or irregular hours may be required
- Must be authorized to work in the United States
- Elevate Aircraft Seating is an "at-will" employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company
- As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future
- Tasks may vary slightly based on products produced at a division
- Direction with necessary guidance is provided in terms of tasks and craftsmanship and measured based upon how well tasks have been completed. Receives detailed instructions as needed
- Assist with coordination of adherence to organizational goals, operating policies, and budgetary guidelines
- Develop and provide solutions to complex problems based on established precedents and are consistent with organization objectives
- Ability to communicate clearly and effectively in English, both verbally and in writing
Elevate Aircraft Seating offers competitive wages and benefits to recognize employees for their work. The base pay offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Hourly Rate Transparency: $24.00 - $33.00 per hour
Featured Benefits:
- Generous 401(K) matching with immediate eligibility and vesting
- 3 weeks of Paid Time Off
- 12 paid holidays
- Affordable health care plans for yourself and your family
- And so much more!
Other Perks:
- On-site gym
- Free electric car charging stations
- Potential for growth within organization
- Supportive workplace environment with a team-oriented culture
Help Desk Support
Posted 24 days ago
Job Viewed
Job Description
Since 2018, Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing. With locations in California, Washington, and Germany we are guided by creativity, collaboration, and a shared commitment to quality.
We are looking for a skilled Help Desk Support to join our team in Huntington Beach, CA. This is an on-site position based in Huntington Beach, CA. We value teamwork, inclusivity, and continuous professional development, and we offer competitive benefits along with opportunities for growth.
JOB SUMMARY
The Help Desk Support is responsible for providing technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. They will clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; conduct hardware and software inventory database maintenance and reporting; and perform other related IT work as required.
SUMMARY OF JOB DUTIES - Essential Functions(Other duties and projects may be assigned or requested.)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Identify, diagnose, and resolve problems for users of company-owned computers, phones, tablets, software and hardware, communicates solutions to end-users
- Provide one-on-one end-user problem resolution over the phone or in-person
- Order, deliver, tag, set-up, and assist in the configuration of end-user PC desktop/laptop hardware, software and peripherals
- Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems
- Coordinate timely repair of PC computer equipment and peripherals covered by third-party vendor maintenance warranty or agreements
- Help install local area network cabling systems and equipment such as network interface cards, hubs and switches
- Perform minor desktop/laptop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
- Troubleshoot and assist users with all conference room technologies
- Setup and perform minor troubleshooting on company-issued mobile phones
Education:
- High School Diploma or GED equivalent is required
- Bachelors Degree in Information Technology or a related field is preferred
- 3 - 5+ years of direct experience
- Position may be filled with both entry level and experienced candidates
- Extended or irregular hours may be required
- Must be authorized to work in the United States
- Elevate Aircraft Seating is an "at-will" employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company
- As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future
- Tasks may vary slightly based on products produced at a division
- Direction with necessary guidance is provided in terms of tasks and craftsmanship and measured based upon how well tasks have been completed. Receives detailed instructions as needed
- Assist with coordination of adherence to organizational goals, operating policies, and budgetary guidelines
- Develop and provide solutions to complex problems based on established precedents and are consistent with organization objectives
- Ability to communicate clearly and effectively in English, both verbally and in writing
Elevate Aircraft Seating offers competitive wages and benefits to recognize employees for their work. The base pay offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.
Hourly Rate Transparency: $24.00 - $33.00 per hour
Featured Benefits:
- Generous 401(K) matching with immediate eligibility and vesting
- 3 weeks of Paid Time Off
- 12 paid holidays
- Affordable health care plans for yourself and your family
- And so much more!
- On-site gym
- Free electric car charging stations
- Potential for growth within organization
- Supportive workplace environment with a team-oriented culture
Help Desk Support
Posted 24 days ago
Job Viewed
Job Description
Location: Mission Hills, CA / Tampa, FL / Orlando, FL
Job Type: Full Time- Visa Sponsorship not available
Salary: $60k (Including QPLC)
Work hours: Monday-Friday, 8 hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.
Responsibilities :
• Must have a valid driver's license, car insurance and dependable vehicle
• Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
• Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
Tools/skills needed :
• Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
• Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
• Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
Must have Skills :
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
• 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
• Experience with Android and Apple IOS support
• Must be able to lift up to 70 pounds
• You will be asked to perform this role in an office setting or other company location
Nice to have Skills:
• 2 years' experience in troubleshooting laptop and desktop issues in Enterprise Environment
• 2 years' experience Microsoft Software Office Suite
• Knowledge of Active Directory, Citrix, Microsoft SCCM
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Help Desk Support
Posted today
Job Viewed
Job Description
We are looking for a detail-oriented Helpdesk / Deskside Support team member to join our clients team in Cedar Rapids, Iowa. This is a new role within the company and involves providing technical assistance to external and internal users via phone, chat, or deskside with resolving IT-related issues in a friendly and timely manner. If you have a passion for troubleshooting, delivering exceptional service, and learning new technologies then this position is an excellent opportunity to grow your skills! Come grow with a well established Cedar Rapids company by applying now, call , or email your resume direct to Shawn M Troy - Technology Practice DIrector with Robert Half (additional contact information is on LinkedIn).
Responsibilities:
- Respond to user inquiries and provide timely resolutions to technical issues.
- Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications.
- Handle service desk tickets efficiently, ensuring proper documentation and follow-up.
- Assist in maintaining system functionality by testing and verifying computer components.
- Collaborate with team members to ensure consistent support and knowledge sharing.
- Provide desktop support by addressing hardware and software concerns.
- Communicate effectively with users to understand and resolve their challenges.
Requirements - At least 1 year of experience in a help desk or technical support role.
- Proficiency in Active Directory management and troubleshooting.
- Solid understanding of Microsoft Windows 10 and basic commands.
- Experience with Microsoft Office products, including Excel, Word, and Outlook.
- Strong analytical and problem-solving abilities.
- Basic knowledge of Windows functions, such as file explorer and navigation.
- Excellent verbal and written communication skills.
- Ability to handle service desk tickets and document resolutions effectively. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Help Desk Support
Posted 11 days ago
Job Viewed
Job Description
We are looking for an experienced Help desk Support to join our team in Washington, District of Columbia. This long-term contract position offers an opportunity to apply your expertise in software development, systems integration, and application analysis to tackle complex projects. You will collaborate with peers, supervisors, and customers to deliver high-quality solutions while adhering to company policies and industry standards.
Key Responsibilities:
+ Provide deskside support for users based on dispatched service tickets or direct requests
+ Perform break/fix support for laptops, desktops, and peripheral devices
+ Install and configure specialty software not packaged in SCCM
+ Remove devices from the network as directed by security protocols
+ Diagnose and resolve printer issues, including toner replacement
+ Maintain CMDB entries and manage on-call schedules using ServiceNow
+ Participate in daily/weekly meetings for incident and outage management
+ Support Disaster Recovery and Business Continuity planning
+ Manage user access, entitlements, and privileged access
+ Deliver "white glove" support to senior leadership when required, including occasional after-hours support
Requirements
Required Qualifications:
+ High school diploma and 5+ years of relevant IT support experience
+ Current Public Trust clearance or ability to obtain one
+ Experience providing Tier II support in a Windows office environment
+ Strong communication and customer service skills
+ Familiarity with ITSM ticketing systems
Preferred Qualifications:
+ Experience with Windows 10, Microsoft Office, Exchange/Outlook
+ Prior experience supporting senior leadership or executive offices
+ Familiarity with multi-building support environments
+ Experience with ServiceNow and SCCM
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Help Desk Support
Posted 13 days ago
Job Viewed
Job Description
1. Remote help desk support experience. This position will be remote so someone should have remote troubleshooting but also visiting the Vermont site once or twice a month.
2. Customer service and team mentality. This team is very tight and the manager needs someone that she can work with every day.
3. Active directory and virtual desktop experience
4. Epic/Hospital support experience is not required but will be a huge bonus
EST hours. May need to be flexible on shifts
Top Skills
Help Desk Support, Troubleshooting, Help Desk, Customer Service, Service Desk
Additional Skills & Qualifications
This position is responsible for providing remote technical and general computer support to all users of the organization's computer systems. Responsibilities include software/hardware support, a general understanding of all Information Technology supported applications, a more in-depth understanding of the general desktop tools, the ability to troubleshoot a wide variety of problems, the use of remote troubleshooting tools, the accurate logging of all support requests, incident escalation, and coordination of services with other Information Technology staff. Individuals provide front line support for a large number of applications in a complex technological environment.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Burlington,VT.
Application Deadline
This position is anticipated to close on Aug 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Help Desk Support
Posted 17 days ago
Job Viewed
Job Description
Max Pay Rate: $28.00
Work Arrangement: Remote
Agency Interview Type: In person only
Engagement Type: Contract
NOTE : Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.
Short Description:
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and solution formulation.
Complete Description:
Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and solution formulation. Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentation related to software systems effectively.
Provide comprehensive support for the Statewide Automated Child Welfare Information System (SACWIS) possessing a robust understanding of its functionalities. Be well versed in the data relationships within SAWCIS applications, offering precise guidance to users for accurate data entry.
Understand and support child welfare policies, procedures and practices to assist users in documenting federal Titel IV-FC requirements, Adoption and Foster Care Analysis and Reporting system (AFCARS) requirements, and National Child Abuse and Neglect Data System (NCANDS) requirements.
Manage software security tasks, including the creation and maintenance of user profiles, ID, and passwords while ensuring appropriate security measures for system functions.
Deliver software support to both internal and external clients via telephone, email and Microsoft Teams, addressing daily production issues with the SACWIS environment.
Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders.
Adhere to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support.
Help Desk Support (Product Support Representative)
Posted 24 days ago
Job Viewed
Job Description
- ctual Job Title: Product Support Representative-Software Support Services
- The Product Support Representative has the primary responsibility within the call center for providing internal and external customer support for respironics compliance monitoring product line (Care Orchestrator) Beyond the primary call center job functions, this position will also provide customer support during new installations.
- This is rotating schedule job, 8am-8pm to be discussed during interview process.
- This is also Hybrid role, Typically 3 days/week TBD by hiring manager in the interview process.
- These data migration/installation activities include the following:
- Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.)
- Remote configuration of software according to customer specifications.
- Post install support within the product support call center.
- dditionally, the role will assist customers with maximizing the utility of Care Orchestrator software by appropriately configuring the software and training end-users to meet individual customer needs. This position will also work closely with the software engineering team to resolve escalated customer issues and to determine requirements for future releases, as well as assist with testing future releases prior to launch.
- Research, record, and provide appropriate feedback and solutions to customers with regard to product complaints and events associated with the software application.
- Inform Product Managers on customer issues related to software utilization and software design.
- Must maintain technical expertise with both Respironics sleep therapy products and their usage as well as general networking and PC skills.
- Conflict Management, Timely Decision Making, Process and Time Management Skills.
- Market foresight, learning agility and teaming
- bility to deal with multiple tasks and conflicting priorities
- n action/problem solving orientation including independent thought process and independent learning
- Maintain software and computer technical expertise
- Outstanding Interpersonal and communication skills
- bility to work within a team environment
- Define with their manager goals for personal and professional development
- Take accountability to execute their personal development plan to grow within current role and to prepare for future roles
- Minimum of an Associate's degree, Bachelor's degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience.
- minimum of 3+ years of appropriate IT related customer service.
- Experience in the medical device industry highly desired.
- Professional phone skills and Customer Service Skills highly desired.
- Experience with use of software including Microsoft Office, Word, Excel and SAP required.
- Must possess a good understanding of computer functionality and experience with software/hardware troubleshooting.
- demonstrated understanding of computer networks and database structure is also required to perform the role.
- Knowledge of Windows XP, Vista, 7, and 8 Operating systems required.
- Knowledge of Android and iOS mobile operating systems highly desired.
- Knowledge of SQL Server preferred.
- This position performs in a standard call center environment which includes a scheduled shift rotation covering 8am-8pm Monday through Friday. Limited travel (5%) which could require the setup of equipment up to 25 lbs.
- Requires a demonstrated proficiency in use of standard office equipment - including computers.
Help Desk Support Specialist
Posted 14 days ago
Job Viewed
Job Description
We are seeking a reliable and customer-focused Help Desk Support Specialist to provide technical assistance and support to our internal teams and external clients. In this role, you will troubleshoot, diagnose, and resolve hardware and software issues, ensuring smooth and efficient use of technology within the organization. You will play a key role in delivering exceptional service and ensuring that all technical support inquiries are handled in a timely and professional manner.
Key Responsibilities:
• Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.
• Diagnose and resolve technical hardware and software issues, including operating systems, applications, and networking problems.
• Respond to queries and requests for assistance, guiding users through step-by-step solutions.
• Troubleshoot technical issues related to computers, printers, networking, and peripherals.
• Install, configure, and maintain software, hardware, and network systems.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Document all support requests, solutions, and system configurations in a ticketing system (e.g., Zendesk, ServiceNow, etc.).
• Maintain knowledge of company systems and technologies to provide effective solutions.
• Provide end-user training on basic IT functions, software, and tools.
• Collaborate with other IT teams to ensure smooth integration of systems and software.
• Participate in system updates, patches, and routine maintenance.
• Monitor and track service requests and ensure that all issues are resolved within established service level agreements (SLAs).
• Keep up-to-date with the latest technology trends and assist with improving internal IT processes and procedures.
Required Skills and Qualifications:
• Experience: 1-2 years of help desk or technical support experience (entry-level candidates with relevant training may be considered).
• Technical Knowledge: Familiarity with common operating systems (Windows, macOS, Linux), office productivity software (Microsoft Office, Google Workspace), and basic networking principles.
• Problem-Solving: Strong diagnostic skills and the ability to troubleshoot hardware, software, and network issues.
• Communication: Excellent verbal and written communication skills to effectively assist users with technical problems.
• Customer Service: Proven ability to deliver high-quality customer service and maintain a positive, professional demeanor when handling support requests.
• Organizational Skills: Ability to manage multiple support requests, prioritize tasks, and work under pressure.
• Attention to Detail: Precision in documenting technical issues and solutions in the ticketing system.
• Team Collaboration: Ability to work effectively as part of a team and collaborate with other IT professionals.
Benefits :
• Competitive salary
• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick days, holidays)
• Retirement plan (e.g., 401k)
• Professional development opportunities
• Remote work options (if applicable)