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Information Services Tech - Information Technical Services Department Job Posting
Information Services Tech- Information Technical Services
Job Opening

IS TECH

Information Services Department

One (1) full-time position
Primarily day shift Monday through Friday

Overall Objectives of Position:
The IS Tech supports the IT Director. The IS Tech must be knowledgeable of the Information Technology industry. The IS Tech is responsible for supporting daily operation of staff issues. This job description is not an all-inclusive list of the duties and responsibilities of this position. The IS Tech is expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs/departments.

Primary Responsibilities of the IS Tech
• Maintains software license inventory
• Communicates with vendors for system repairs and upgrades
• Maintains hardware, software, supplies and licensing inventory
• Installs and maintains operating systems for personal computers, phones and peripheral equipment including maintaining appropriate documentation
• Participates in special projects as directed
• Advises I.T. Director of any potential problems for immediate team resolution
• Provide direct customer service and technical support to users as required via phone, e-mail, on-line systems and in person
• Must provide a high level of interfacing with co- workers and communicate effectively with the clients
• Must demonstrate the ability to work well with a minimal amount of supervision
• Have a strong desire to learn and be able to follow policies and procedures
• Performs other duties as assigned by appropriate personnel
Education
• Associates degree and/or a combination of related education and experience equivalent to two years required
• Two years of experience in Information Technology preferred
• Certifications a plus (A+, Network +, Security +) preferred

Skills Required
• Experience in troubleshooting to determine cause/correction of user problems with PC software, hardware and/or network
• Experience installing software, patches, and updates on desktops and laptops
• Evaluate and troubleshoot basic network, wireless, software, and printing problems
• Ability to communicate pleasantly with clients and be able to demonstrate, teach and/or communicate implemental solutions
• Well organized with attention to detail
• Ability to work well independently and able to work and communicate with others with a professional demeanor
• Assist in education/training of IT and organizational staff plus maintain accurate documentation
• Must be people oriented and relate well to people

Additional Requirements
• Ability to work odd and irregular hours, as needed
• Ability to adequately and successfully perform all duties and responsibilities of this position
• Must participate in on-call rotation
• Must successfully pass the required criminal and character background check

All other qualifications and duties to be discussed at the time of interview.
Salary negotiable depending on education and experience.

We are an Equal Opportunity Employer.

Those interested may apply at the ACH website:
or at the Alabama Career Center.

Current employees who are interested should apply in the ACH Human Resources Office.
Additional Information
Position Type : Full Time
Shift : Day

Skills Required: Use of Epic Release of Information module, knowledge of HIPAA laws, data entry and processing accuracy of 95%, e-fax., use of PDF application

Years of Experience (minimum): At least 3 years of relevant experience -
• Processing medical records requests for patients, doctors' offices, law offices, attorneys, etc.
• EPIC/ROI (release of information module in EPIC) experience min 1 year required
• Some knowledge of HIPAA and Release of Information
• Kofax, use of PDF application
• Preferred RHIT/RHIA but no licensure required

Position Responsibilities/Expectations:

-Receives and prioritizes customer requests from multiple sources and works them through the appropriate systems to completion within required -response timeframes and in accordance with State and Federal requirements and HIPAA regulations.
-Address customer inquiries for patient information, assists callers with making record requests and general customer service.
-Educate customers on information confidentiality and privacy regulations.
-Receive and prioritize customer requests from multiple sources and work them through the appropriate systems to completion within required response timeframes and in accordance to State and Federal requirements and HIPAA regulations.
-Identifies and responds appropriately to both internal and external customer needs utilizing available resources

• Participating in general technology skills training and department-specific training led by managers, supervisors, or team members
• Providing support relevant to the department and assisting with tasks supporting colleagues on the applicable team
• Completing projects and tasks as assigned in order to develop department-specific knowledge and skills
• Collaborating closely with internal and external clients while providing a high level of customer service
• Utilizing programs such as Excel, Word, PowerPoint, OneNote, Asana, and ServiceNow to produce necessary department deliverables
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

• Exhibit well-developed and professional interpersonal skills, with the ability to interact effectively with people at all organizational levels of the firm
• Demonstrate the ability to take initiative and work both independently and in a team environment, with a customer service focus
• Possess strong verbal and written communication skills, with the ability to convey information in a professional and tactful manner

• A high school diploma or equivalent
• A bachelor of science (BSc) degree in a technology, mathematics, management, or engineering-related field is required by the start date of the program
• Prior work experience or internship, preferably
• Administrative experience and familiarity with professional services organizations, preferably

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Job Summary

The Information Technology Program Management Office (IT PMO) is responsible for IT Demand Management, IT Project Management and IT Resource Management within the Geisinger Health organization. The Business Analyst Senior is responsible for accurately documenting workflow, processes, business rules, data, systems, and other business information required for a clear picture of the business. Coordinates the development, documentation, analysis, and review of business requirements. Apply business rules, processes, and workflow to the use of new or redesigned solutions.

Job Duties

• Defines business view of solution scope as well as a scope that is feasible.

• Performs stakeholder analysis to identify and determine stakeholder needs.

• Manages baseline and changes to requirements.

• Plans and estimates business analyst activities, communications, and requirements management process.

• Defines business need and capability gaps driving the need for an enhancement or solution to be developed.

• Plans requirements elicitation activities and documents and validates elicitation results.

• Prioritizes requirements according to the project and stakeholder needs.

• Determines solution alternatives and assess for feasibility, risk, business value, and defines the approach selected.

• Translates business specifications into clear and concise functional specifications for use by developers and configuration specialists.

• Specifies and models requirements in visual and textual formats at various levels of abstraction.

• Validates requirements, assumptions, and constraints with stakeholders.

• Verifies requirements of sufficient quality with stakeholders.

• Allocates requirements based on project and solutions needs.

• Evaluates and validates the solution meets the business needs of the stakeholders.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details

Must-Have Skills:

• Customer Focus - both business and IT

• Critical Thinking

• Strong Organizational Skills

Preferred Skills:

• Strong Communication

• Understand information technology terminology and concepts

• Ability to quickly learn and maintain knowledge of IT systems and processes

Software, Tools, and Applications:

• ServiceNow

• Portfolio Management (Demand Module and/or Project Management Module)

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 9 years-Relevant experience* (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

1. Supports Justice Services with the Tap In Center to serve individuals impacted by the criminal justice system.
2. Promotes access and the use of Library resources in correctional facilities.
3. Organizes and participates in special projects, outreach and programming to enhance the quality of service to the community.
4. Educates customers on library use to enable customers to become confident Library users.
5. Responds to all questions to meet customer and staff needs.
6. Works cooperatively with Information Services Department staff and others to ensure quality information service.

• Bachelor's Degree
• Experience in case management, social services, or crisis intervention is preferred.
• An understanding of the criminal justice system and local community resources is essential.
• Experience navigating judicial portals, including Missouri CaseNet.
• Must possess a commitment to a high level of public service.
• Must possess excellent communication and organization skills and ability to work well with others.
• Must possess good judgment and analytical and problem solving skills.

• Paid Vacation and Sick Leave, Paid Holidays
• Paid Parental Leave
• Domestic Violence Leave Policy
• Employee Assistance Program
• Medical, Dental, Vision
• Library-Funded Pension Plan
• Life Insurance
• Deferred Compensation (457 Plan)
• Flexible Spending Account (FSA)
• Health Reimbursement Arrangement (HRA)
• Tuition Reimbursement

• Ability to bend to very low shelves or reach to very high shelves when retrieving Library materials
• Ability to lift a minimum of 25 lbs.
• Ability to push a cart full of books or other Library materials
• Ability to complete multiple tasks simultaneously
• Ability to operate various types of Library equipment
• Ability to use a pc, word processing and email