420 Live Event Companies jobs in the United States

 Event Services Manager  

Job Reference Number: 25538
Employment Type:  Full-Time,  Onsite 
Segment: Dining & Events
Brand: Constellation
State: Pennsylvania (US-PA) 

The Role at a glance:

We are looking to add an experienced, motivated event manager to our Constellation Culinary team in Philadelphia, PA. As an Event Manager, you will have the opportunity to plan, direct, and coordinate catered events within some of our premiere venues. 

What you'll be doing:

• Act as the primary point of contact for clients, venues, and vendors throughout the planning process, including on-site management during setup, execution, and breakdown.
• Own event planning and execution after sales turnover, providing continued exceptional customer service to clients in finalizing event plans, and in a planning capacity in the development of Banquet Event Orders (BEOs), timelines, floorplans, and production details.
• Develop clear and comprehensive Supervisor Packets and event paperwork for on-site staff, ensuring seamless communication and execution.
• Coordinate with internal departments (sales, culinary, warehouse, and staffing) and external vendors to ensure all event needs, rentals, and services are secured and operational.
• Support on-site captains by ensuring information is updated and accurate.
• Identify potential risks and challenges, developing contingency and emergency plans to ensure smooth operations.
• Lead client-facing production efforts, including site visits, walkthroughs, tastings, and operational planning.
• Monitor and resolve any guest or client issues during events, escalating and communicating resolutions as necessary.
• Conduct post-event evaluations, gather feedback, analyze outcomes, and identify opportunities for improvement.
• Collaborate with leadership (Director of Catering, Catering Sales Managers and other departments) to address operational challenges and develop solutions.
• Perform additional duties as assigned by the Director of Catering and Catering Sales Managers.
• Stay current with industry trends, technologies, and best practices to deliver exceptional, competitive events.
  
  

What we're looking for:

Must-haves:

• 2 years of catering/food-beverage and/or administrative/event experience 
• Very organized 
• Able to work independently and make the right decisions for the business 
• Basic PC knowledge and comprehension (Word & Excel) 
• Basic math knowledge and comprehension (addition, subtraction, multiplication, division, fractions, and percentages) 
• Excellent communication skills 
• Excellent staff management skills 

Nice-to-haves:

• Bachelor's Degree in Management

Our Benefits & Salary:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit) 
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off 

Salary:

$70,000 -$75,000

#indeedelior

#LI-MA1

About Constellation:

From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.

About Elior North America:

Elior North America is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.

Overview

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You'll have the opportunity to work with a fun, high-energy, and passionate Banquet team that values the success of each event for our clients
• You will grow your skills and experience in a dynamic environment that fosters career advancement

A Look Into Working in GHG Banquet Operations

Step into the unique realm of Banquet Operations with Greenleaf Hospitality Group! In this dedicated, behind the scenes team you'll be at the heart of orchestrating a variety of events in our 24 event spaces, or offsite catering, from elegant weddings to high-profile corporate gatherings. Imagine the fast pace and adrenaline rush of setting up stunning venues and delivering exceptional service to guests who are celebrating life's most important moments. Benefit from continuous learning opportunities, opportunities for career growth, flexible shifts, and comprehensive health and wellness benefits. Your dedication to creating exceptional guest experiences is valued and celebrated, making Banquet Operations a fulfilling career choice. Join us and be part of something extraordinary!

Responsibilities

What You'll Be Doing

Assist in planning, overseeing, and executing events on and off the property. Supervise the event staff at all function stages, from set-up to breakdown, while maintaining high-level service excellence standards.

• Provide a warm welcome and fond farewell to all guests.
• Assist managers with planning the layout and logistics of events.
• Supervise event timelines to ensure prompt service.
• Supervise the setup of events.
• Provide visible floor presence during service and coordinate food and beverage service.
• Anticipate and respond quickly to guests' requests, questions, and feedback.
• Ensure all event spaces remain neat, clean, and organized.
• Ensure that all applicable safety regulations are communicated and adhered to.
• Check all meeting room setup details and ensure all rooms are set in alignment with banquet event orders.
• Participate in BEO/Packet/Pre-Conference meetings as required by leadership.
• Assist in generating useful historical information for use in future events.

Qualifications

What You Need for this Position

• High school diploma or GED required.
• 1-2 years of event or food and beverage experience
• Leadership experience is a plus.
• Exhibit a self-starting personality with an ability to remain calm under pressure.
• Exhibit passion for providing the highest level of customer service.
• Demonstrate excellent communication skills providing clarity and instruction to staff along with clarity and responsiveness to guests, vendors, and department heads- both verbally and in writing.
• Must be willing to work alongside and help the team with their job duties as needed.
• Demonstrate excellent time management skills.
• Maintain a professional appearance and manner at all times.
• Ability to lift and move heavy furniture and stand for long periods of time.
• Willingness to work long hours, irregular shifts, weekends and holidays.
• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks

What's in it for You

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% Discount on GHG outlets
• Shift meal provided per day
• Discounted hotel rates at Choice Hotels Worldwide
• Parental Leave Program (Full-Time Option)
• 401K with 100% match up to 3% (Full-Time option)
• Medical/Dental/Vision (Full-Time option)

 Event Services Manager  

Job Reference Number: 32473
Employment Type:  Full-Time,  Onsite 
Segment: Dining & Events
Brand: Constellation
State: New York (US-NY) 

The Role at a glance:

We are looking to add an experienced, motivated Event Manager to our Constellation Culinary Group team in New York, NY!

What you'll be doing:

• Ensuring all event information in CaterXpert from the sales team is up to date and fully detailed prior to event/deadlines. 
• Review event floorplans, day of supervisor packets, pack lists and rental equipment to ensure all information is current and correctly distributed. 
• Responsible for communicating SCG procedures, standards and expectations to all event staff when on-site. They will be responsible for communicating all pertinent event information to the culinary and operations teams and for completing the day of supervisor packet for use on site. 
• Assisting in the setup and execution of events 
• Ensure that event rentals have scheduled deliveries and pickups that are convenient for specialist or venue manager 
• Maintain calendar of events through Outlook and attend all necessary event meetings and conference calls. 
• Communicate with sales, culinary and booking staff, as needed, to ensure understanding of menus and client needs 
• Responsible for the collection and submission of all payments and deposits as it relates to contracted events. They are responsible for ensuring that these payments are on time and responsible for reviewing the weekly AR report and correcting any discrepancies and/or collecting any late payments. 
• Responsible for nimble trouble shooting and determining the best judgment calls when a quick decision needs to be made. 
• Managing a staff, holding them accountable for their work and disciplining as needed. 
• Follow up with photographer's post event to request event photos 
• Act as first point of contact for general leads and gather as much detailed information as needed 
• Process event closeouts on following day of each event 
• Send out nightly event reminders to internal staff

What we're looking for:

Must-haves:

• 2 years of catering/food-beverage and/or administrative/event experience 
• Very organized 
• Able to work independently and make the right decisions for the business 
• Basic PC knowledge and comprehension (Word & Excel) 
• Basic math knowledge and comprehension (addition, subtraction, multiplication, division, fractions, and percentages) 
• Excellent communication skills 
• Excellent staff management skills 

Nice-to-haves:

• Bachelor's Degree in Management

Compensation Range

$75,000 - $80,000

Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit) 
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off 
  #indeedelior #LI-GW1

About Constellation:

From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.

About Elior North America:

Elior North America is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.

Event Services Manager

Job Reference Number: 32394

Employment Type: Full-Time , Onsite

Segment: Dining & Events

Brand: Constellation

State: California (US-CA)

The Role at a glance:

We are looking to add an experienced, motivated event manager to our Dining & Events team!

What you'll be doing:

• Ensuring all event information in CaterXpert from the sales team is up to date and fully detailed prior to event/deadlines.

• Review event floorplans, day of supervisor packets, pack lists and rental equipment to ensure all information is current and correctly distributed.

• Responsible for communicating SCG procedures, standards and expectations to all event staff when on-site. They will be responsible for communicating all pertinent event information to the culinary and operations teams and for completing the day of supervisor packet for use on site.

• Assisting in the setup and execution of events

• Ensure that event rentals have scheduled deliveries and pickups that are convenient for specialist or venue manager

• Maintain calendar of events through Outlook and attend all necessary event meetings and conference calls.

• Communicate with sales, culinary and booking staff, as needed, to ensure understanding of menus and client needs

• Responsible for the collection and submission of all payments and deposits as it relates to contracted events. They are responsible for ensuring that these payments are on time and responsible for reviewing the weekly AR report and correcting any discrepancies and/or collecting any late payments.

• Responsible for nimble trouble shooting and determining the best judgment calls when a quick decision needs to be made.

• Managing a staff, holding them accountable for their work and disciplining as needed.

• Follow up with photographer's post event to request event photos

• Act as first point of contact for general leads and gather as much detailed information as needed

• Process event closeouts on following day of each event

• Send out nightly event reminders to internal staff

What we're looking for:

Must-haves:

• 2 years of catering/food-beverage and/or administrative/event experience

• Very organized

• Able to work independently and make the right decisions for the business

• Basic PC knowledge and comprehension (Word & Excel)

• Basic math knowledge and comprehension (addition, subtraction, multiplication, division, fractions, and percentages)

• Excellent communication skills

• Excellent staff management skills

Nice-to-haves:

• Bachelor's Degree in Management

Where you'll be working:

Constellation Culinary Group at the Exploratorium in San Francisco!

Compensation Range

75-80,000/year

Our Benefits:

• Weekly Pay

• Medical (FT Employees)

• Dental

• Vision

• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity

• Discount Program

• Commuter Benefits (Parking and Transit)

• EAP

• 401k

• Sick Time

• Holiday Pay (9 paid holidays)

• Tuition Reimbursement (FT Employees)

• Paid Time Off

• Growth Opportunities#indeedelior #LI-GW1

About Constellation:

From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.

Company Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Serves as the liaison between Event Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups to ensure a smooth & seemless event.

• Assist Event Service Managers as the onsite liaison between Meeting Planner and operational departments
• Manage and assist all aspects of events to include day to day coordination
• Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.
• Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.
• During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences
• Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up
• Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.
• Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer's satisfaction.
• Check in multiple times throughout the day to assist with changes/updates.
• Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken.
• Be actively visible on the floor, and always accessible to the customer via phone.
• Use daily checklist to ensure accuracy of all events, and adherence to Fairmont standards and BEO details. Every function room in use should be checked in advance of client arrival.
• Multi-task and prioritize multiple requests and information; time management skills are necessary
• Utilize Opera software for generation of necessary documents and changes as needed, including Banquet Event Orders and Resumes
• Advise Banquet Captains of any pertinent group information, give direction as needed
• Posses detailed knowledge of the hotel meeting space, group dynamics and event details
• Attends weekly Banquet Event Order meetings and weekly resume meetings as needed
• Coordinates and attends pre-convention meetings prior to conference when scheduled
• Special projects as assigned by Director of Event Sales & Services and Director of Food & Beverage
• Operations
• Supports Corporate Social Responsibility and our Planet 21 committee initiatives

Qualifications

• Previous catering, event services, meeting planning experience preferred
• Prefer operations/administrative experience in hotels, with banquet operation knowledge
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to accurately and efficiently input information into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to think clearly, quickly and make concise decisions
• Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
• Developed computer proficiencies, Opera experience a plus
• Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment. Ability to prioritize and organize workload to ensure deadlines are met
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
• Customer service oriented with a desire to create memorable guest experiences
• Must possess excellent telephone etiquette skills
• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift
• Must be able to work a flexible schedule including evenings, weekends and holidays, with the ability to work a variety of shifts within any given work week.
• Hours vary depending on business levels
• Knowledge of hotel departments and purpose in fulfilling guests needs

Additional Information

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

SUMMARY: The Event Services Coordinator ("ESC") is the primary point-of-contact for internal events as well as contracted events. The ESC works in conjunction with short-term and long-term sales departments to ensure smooth transition of events. The ESC will begin to develop a working knowledge of the Convention Center procedures, policies, rules and regulations in order to service the client. It is the goal of the ESC to ensure the highest level of customer service while maximizing efficiencies to ensure the successful management of assigned events within two convention center facilities. Internal meetings and small to medium events are the primary focus of the ESC. The ESC assists the ESM/SESM on larger events when needed. The responsibilities of the ESC include but are not limited to: tactical and strategic planning, gathering event information from the client and client contractors prior to, during and following an event; communicating this information to the proper departments within the respective convention center as well as to the client contractors.

Essential Duties & Responsibilities : The Director of Event Services may designate various other activities. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time for any reason, including reasonable.

Customer Service

• Perform all duties in a professional productive manner with the aim of providing the highest level of customer service to ensure a successful event and experience for the client.
• Serve as primary point-of-contact and advocate for the client, client contractors, the MCCA and its internal departments-attaining mutually beneficial decisions through negotiation, education and communication.
• Consult with all levels of management within the organization on events and execute the implementation of facility services on behalf of the client and client contractors. Ensure that client needs are met and operational policies and procedures are followed.
• The ESC is to be accessible 24/7 from 24 hours before event until 24 hours after the event via e-mail and/or telephone ensuring that client, client contractor and facility inquiries are addressed satisfactorily and in a timely manner. The ESC is also available to participate in after-hours activities including industry events and client entertainment.

Event Management

Pre-Event

• Communicate with client to determine event requirements-starting 18 months out from first contracted date for long-term clients, and in a timely and efficient manner for short-term clients as events are contracted and assigned.
• Partner with clients, client contractors, the MCCA and its internal departments on tactical and strategic planning efforts to produce a successful and cost-effective event.
• Organize and direct pre-convention meeting with the clients and department representatives to introduce client to staff and departments involved to ensure client's needs are met.
• Serve in a client advisory role offering recommendations based on experience.
• Work with and complement the short-term and long-term sales departments to ensure proper delivery of information including building specifications.
• Promote additional services offered by the facility including audio/visual, transportation, public safety and digital media.
• Advocate value-added services including complimentary Wi-Fi, complimentary water coolers, Conventions C.A.R.E., lunchtime trolley program, Guest Service Associates (GSAs), complimentary golf cart service and transportation agents.
• Maintain knowledge of contractual language as it pertains to each individual event. Negotiating skills are necessary for implementation of changes to executed client contracts.
• Work with the public safety department to ensure floor plans and special permits are received and reviewed in a timely and efficient manner.
• Review event specifications and confer with client and client contractors; coordinating necessary departments for consultation.
• Generate a comprehensive event workbook to communicate client needs internally, including such items as: event hours and locations, schedule of events, install and dismantle schedules, floor plans, building equipment and service requirements-all pertinent information necessary for all departments to execute service at the highest level of efficiency and customer service.
• Execute all levels of events. Assist ESM and SESM in the execution of large-scale, full-building and high-profile events.

During Event

• Organize and lead Pre-Convention meeting with event representatives to ensure the client's needs are fulfilled during the execution of their event start-to-finish.
• Supervise facility services to ensure proper set-up and timely execution of client specifications detailed in published event workbook.
• Act as the primary liaison to client and client contractors to ensure efficient operation and client satisfaction; administer building rules and regulations to the mutual satisfaction of all parties.
• Communicate to and inform client of all pertinent facility and city-wide activity that may/may not impact the event offering solutions and updates as needed.

Post-Event

• Organize and conduct post-event meetings as required.
• Review and complete final event settlement statement for invoicing-to include building services and final attendance numbers-through fulfillment of the event checklist.
• Prepare post-event report detailing successes and challenges as well as solutions to increase client satisfaction.
• Collaborate with Director of Event Services and review success measures; evaluate events against objectives; recommend areas of improvement.

Mentoring

• Train and mentor event services department interns.

Administrative Support

• Develop after-action tasks and maintain systems to measure client satisfaction at the close of each event-adjusting services accordingly.
• Completes departmental projects/tasks as assigned by the Director of Event Services.
• Enter show information into Momentus and distribute to MCCA staff.

SUPERVISION RECEIVED : Supervision is provided by the Director of Event Services and includes assignment of duties, inspection of work, training, coaching, and performance evaluations.

SUPERVISORY RESPONSIBILITIES : This job has no direct supervisory responsibilities, will act in a supervisory capacity during events to insure the highest level of customer service.

REQUIRED QUALIFICATIONS :

• Bachelor's degree from four-year college or university or two (2) years direct experience with the hospitality/convention meeting industry that includes experience coordinating small events and meetings.
• Negotiation and decision-making skills as well as the ability to multi-task are essential.
• Requires knowledge of the use of two-way radios, and of state-of-the-art computer word processing and analytical tools such as Microsoft Office.
• A well-organized individual who is a team player and can relate to people at all levels of an organization.
• Possesses excellent communication skills, flexibility and is committed to the MCCA's mission.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position requires frequent walking, climbing stairs, standing on cement floors; may require stooping, bending, crouching; may require long periods of sitting; may be subject to adverse working conditions; dust, grime, noise, fumes, wet floors etc., including weather; requires two-way hand held radio usage.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate, however, can be loud due to office machines, telephone activity and simultaneous conversation in the work area, or on the show floor. On occasion may be exposure to fumes and mechanical hazards from equipment during the show move in/out times. May be exposed to elevated workplace (stages and risers)

WORK SCHEDULE: The work schedule for this position typically fluctuates based upon the needs of a particular event or project, which would require the ability to work a flexible schedule including late nights, early mornings, long days, weekends and holidays. Travel to other MCCA facilities may be required.

DRESS CODE: Business formal. The expectation is to project the dignity and decorum expected by the public, including appropriate dress and good grooming.

The Massachusetts Convention Center Authority (MCCA) is proud to be an equal opportunity employer. We welcome qualified applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, genetic information, or any other legally protected categories.

If you require a reasonable accommodation during the application or interview process, please contact our Human Resources team at

Company Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Serves as the liaison between Event Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups to ensure a smooth & seemless event.

• Assist Event Service Managers as the onsite liaison between Meeting Planner and operational departments
• Manage and assist all aspects of events to include day to day coordination
• Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.
• Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.
• During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences
• Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up
• Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.
• Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer's satisfaction.
• Check in multiple times throughout the day to assist with changes/updates.
• Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken.
• Be actively visible on the floor, and always accessible to the customer via phone.
• Use daily checklist to ensure accuracy of all events, and adherence to Fairmont standards and BEO details. Every function room in use should be checked in advance of client arrival.
• Multi-task and prioritize multiple requests and information; time management skills are necessary
• Utilize Opera software for generation of necessary documents and changes as needed, including Banquet Event Orders and Resumes
• Advise Banquet Captains of any pertinent group information, give direction as needed
• Posses detailed knowledge of the hotel meeting space, group dynamics and event details
• Attends weekly Banquet Event Order meetings and weekly resume meetings as needed
• Coordinates and attends pre-convention meetings prior to conference when scheduled
• Special projects as assigned by Director of Event Sales & Services and Director of Food & Beverage
• Operations
• Supports Corporate Social Responsibility and our Planet 21 committee initiatives

Qualifications

• Previous catering, event services, meeting planning experience preferred
• Prefer operations/administrative experience in hotels, with banquet operation knowledge
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to accurately and efficiently input information into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to think clearly, quickly and make concise decisions
• Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
• Developed computer proficiencies, Opera experience a plus
• Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment. Ability to prioritize and organize workload to ensure deadlines are met
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
• Customer service oriented with a desire to create memorable guest experiences
• Must possess excellent telephone etiquette skills
• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift
• Must be able to work a flexible schedule including evenings, weekends and holidays, with the ability to work a variety of shifts within any given work week.
• Hours vary depending on business levels
• Knowledge of hotel departments and purpose in fulfilling guests needs

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Job Details

Level
Management

Job Location
Balboa Bay Resort - Newport Beach, CA

Position Type
Full Time

Salary Range
$69000.00 - $72000.00 Salary/year

Job Shift
Day

Job Category
Hospitality - Hotel

Description

POSITION OVERVIEW

As an Event Manager at Balboa Bay Resort, you'll play a key role in delivering exceptional experiences that reflect the resort's commitment to quality, creativity, and personalized service. This position is responsible for managing events from initial planning through execution, ensuring every detail meets both client expectations and resort standards. You'll work closely with clients, chefs, banquet teams, and fellow managers to create seamless and memorable events, from high-level corporate meetings to grand waterfront celebrations. The ideal candidate is organized, solution driven, and passionate about hospitality, with the ability to balance operational precision and creative vision in a fast paced, client focused environment.

KEY RESPONSIBILITIES:

Event Execution and Creativity:

• Oversee flawless execution of events, ensuring all procedures are followed and banquet event orders are accurately detailed.
• Develop creative solutions for client requests, tailoring events to meet their unique goals and preferences
• Stay current on event management and design trends, incorporating fresh, innovative ideas to enhance the guest experience.
• Collaborate closely with the Executive Chef to design imaginative, customized menus that align with client visions.
• Deliver exceptional event experiences through a blend of operational precision, creativity, and personalized service.

Revenue Maximization and Client Relations:

• Identify opportunities to increase revenue through effective cross-selling and up-selling strategies that enhance the guest experience.
• Manage group room blocks and programs, ensuring all contractual obligations are met for both the Resort and clients.
• Monitor event expenses closely to maintain alignment with client budgets and ensure accurate, timely billing.
• Support overall event success through detailed oversight of financial and logistical elements.

Problem-Solving and Communication:

• Proactively resolve operational challenges during events through close collaboration with Resort staff and clients.
• Communicate clearly and professionally with clients, vendors, and internal teams to ensure alignment and confidence in event execution.
• Personally greet clients on event days and introduce them to the Banquet Captain to support a smooth handoff and execution.
• Maintain a high level of professionalism and expertise in all communications, reinforcing trust and confidence among stakeholders.

Qualifications

Qualifications

Required Qualifications:

• High School diploma or general education degree (GED), or equivalent combination of education and experience.
• At least 2 years of experience in event management or related professional area.
• Knowledge of food and beverage products, proper preparation and presentation of food and beverage items.
• Knowledge of meeting room setups and procedures.
• Excellent customer service skills.
• Interpersonal skills to effectively communicate with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including nights, weekends and holidays when clients are in house.
• Proficient knowledge of computers, Microsoft Excel, Word and Outlook.
• Ability to learn computer systems used at the Resort.
• Ability to effectively communicate in English, in both oral and written forms.

Preferred Qualifications:

• Bachelor's degree in Hospitality Management.
• Experience with managing large groups, weddings and social events in a hotel or resort.
• Previous experience working in a similar setting.
• Proficient in Delphi FDC, Opera, Social Tables.
• Industry certification (ex. CMP, CSEP, DMCP).
• Knowledge of current Audio/Visual equipment and setups.

**Event Services Manager**
**Job Reference Number:** 32394
**Employment Type:** Full-Time **,** Onsite
**Segment:** Dining & Events
**Brand:** Constellation
**State:** California (US-CA)
**The Role at a glance:**
We are looking to add an experienced, motivated event manager to our Dining & Events team!
**What you'll be doing:**
+ Ensuring all event information in CaterXpert from the sales team is up to date and fully detailed prior to event/deadlines.
+ Review event floorplans, day of supervisor packets, pack lists and rental equipment to ensure all information is current and correctly distributed.
+ Responsible for communicating SCG procedures, standards and expectations to all event staff when on-site. They will be responsible for communicating all pertinent event information to the culinary and operations teams and for completing the day of supervisor packet for use on site.
+ Assisting in the setup and execution of events
+ Ensure that event rentals have scheduled deliveries and pickups that are convenient for specialist or venue manager
+ Maintain calendar of events through Outlook and attend all necessary event meetings and conference calls.
+ Communicate with sales, culinary and booking staff, as needed, to ensure understanding of menus and client needs
+ Responsible for the collection and submission of all payments and deposits as it relates to contracted events. They are responsible for ensuring that these payments are on time and responsible for reviewing the weekly AR report and correcting any discrepancies and/or collecting any late payments.
+ Responsible for nimble trouble shooting and determining the best judgment calls when a quick decision needs to be made.
+ Managing a staff, holding them accountable for their work and disciplining as needed.
+ Follow up with photographer's post event to request event photos
+ Act as first point of contact for general leads and gather as much detailed information as needed
+ Process event closeouts on following day of each event
+ Send out nightly event reminders to internal staff
**What we're looking for:**
_Must-haves:_
+ 2 years of catering/food-beverage and/or administrative/event experience
+ Very organized
+ Able to work independently and make the right decisions for the business
+ Basic PC knowledge and comprehension (Word & Excel)
+ Basic math knowledge and comprehension (addition, subtraction, multiplication, division, fractions, and percentages)
+ Excellent communication skills
+ Excellent staff management skills
_Nice-to-haves:_
+ Bachelor's Degree in Management
**Where you'll be working:**
Constellation Culinary Group at the Exploratorium in San Francisco!
**Compensation Range**
75-80,000/year
**Our Benefits:**
+ Weekly Pay
+ Medical (FT Employees)
+ Dental
+ Vision
+ Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
+ Discount Program
+ Commuter Benefits (Parking and Transit)
+ EAP
+ 401k
+ Sick Time
+ Holiday Pay (9 paid holidays)
+ Tuition Reimbursement (FT Employees)
+ Paid Time Off
+ Growth Opportunities#indeedelior #LI-GW1
**About Constellation:**
From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.
**About Elior North America:**
Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
**Disclaimer:** This job description can be revised by management as needed.