15 Local Government Agencies jobs in Newcastle

At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
From strategy to execution, the Government & Public Sector practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans, and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.
**The opportunity**
Ernst & Young (EY) US Government and Public Sector (GPS) practice is a robust and emerging practice with tremendous potential for growth - and we are prepared to tap into that potential. Our US GPS practice combines an understanding of the public sector's diverse needs, focused on delivering improved public services, with private sector leading practices. We are seeing tremendous growth within the GPS team and there is a great need for rising leaders. Unprecedented challenges require us to be connected, responsive and insightful. Are you ready to join our team and help build a better working world?
We are seeking a **Service Support Desk Analyst** to support our growing team.
**Your key responsibilities**
+ Provide technical help desk support to customers calling the Service Support Desk (i.e., Help Desk) to resolve problems or issues with the IDMS and/or EIWS, as well as troubleshoot connectivity and other user problems related to:
+ Initiating the chain of trust for identity proofing and providing trusted services to confirm employer sponsorship, binding the applicant to their biometric, and validating the identity source documentation; and HSPD-12 Program and Card Management Support Services
+ Initializing PIV cards with appropriate software and data elements for the requested identity verification, personalize the cards with the identity credentials of authorized subjects, and deliver the personalized cards to the authorized subject along with appropriate instructions for protection and use.
**To qualify for the role, you must have**
+ Ability to work in a high-demand, fast-paced environment.
+ Excellent verbal, interpersonal, and written communications skills.
+ Able to effectively communicate technical requirements for programs.
+ Team oriented individual who is able to work with multiple sizes of groups or departments, as well as a diverse group of individuals
+ Strong oral and written communication skills and the ability to present a polished,
+ professional, and diplomatic image to clients
+ Willingness to work until the job is done- and commitment to the mission
+ Strong attention to detail and organization skills
+ Strong analytical and interpersonal skill (Software knowledge requirement)
+ Proficient in windows based software including Word, Excel, Power Point, Visio
+ Ability to work at every level of the organization, from team members to top level executives
+ Ability to work at every level of the organization, from team members to top level executives
+ US Citizenship required.
**Ideally, you'll also have**
+ **Clearance:** Active DHS clearance
**What we look for**
We're interested in highly motivated, talented individuals with a strong willingness to think outside of the box and continue to learn. You can expect plenty of autonomy in this role, so you'll need the motivation to take initiative and seek out opportunities to improve our current relationships and expand our business in the evolving market. If you're serious about consulting and ready to take on some of our clients' most complex issues, this role is for you.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $32,900 to $4,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 39,600 to 61,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
Lumen is looking for a Senior Engineer with demonstrated expertise in technical writing and documentation. This role demands a strong command of written communication, especially in developing Methods & Procedures (M&Ps), and detailed technical job aides. The ideal candidate brings precision, clarity, and an ability to translate complex engineering processes into comprehensive, actionable documentation.
This role involves extensive inside plant activities, requiring hands-on expertise in high-performance network systems. Responsibilities include performing site surveys to assess infrastructure readiness; installing, provisioning, and commissioning equipment; and executing turnup and testing of advanced networking technologies. The ideal candidate will demonstrate technical knowledge of DWDM systems, Packet Optical Transport Networks (OTN), SONET architecture, and router environments. Success in this role requires a combination of sharp analytical judgment, strong documentation habits, precision, and practical engineering experience within compliance-driven federal programs.
**The Main Responsibilities**
-Create and maintain clear, scalable technical documentation tailored for federal environments, including:
Standardized Workflows
Methods & Procedures (M&Ps)
Technician-friendly Job Aides
-Develop diagrams, schematics, and equipment layouts using tools such as Microsoft Visio
-Perform detailed site surveys to evaluate infrastructure conditions and project feasibility
-Produce Engineering Design Packages (EDPs) for inside plant (ISP) installations, ensuring alignment with Lumen's technical proposal standards and federal requirements
-Ensure documents are updated post-deployment and reflect "as-built" conditions
-Collaborate with federal stakeholders, subcontractors, vendors, and internal teams to translate mission requirements into technical solutions
-Conduct comprehensive testing of DS-3, OC-3, OC-12, OC-48, and OC-192 circuits using Bit Error Rate Testers (BERTs), Optical Time-Domain Reflectometers (OTDRs), Optical Power Meters, and other precision optical test equipment
-Ability to execute turnup and testing of DWDM systems, Packet Optical Transport Networks (OTN), SONET platforms, and high-performance router networks
Knowledge, Skills, or Abilities
-Expert-level technical writing skills with ability to develop and edit clear, comprehensive documentation
-Proficiency in using documentation tools such as Microsoft Word, Visio, Excel, and diagramming software for technical schematics and procedural guides
-Strong communication and interpersonal skills, especially in collaborating across remote and on-site teams.
-Excellent project coordination and multitasking abilities in fast-paced field environments
-Familiarity with DWDM, SONET, OTN, and packet optical transport systems
-Demonstrated hands-on experience with Inside Plant (ISP) provisioning, testing, and turn-up
-Ability to interpret and apply engineering standards, perform federal guidelines, and network design principles using alternative analysis, and sound judgement
**What We Look For in a Candidate**
Security Requirements
-Must be a U.S. Citizen
-Eligible to obtain and maintain security clearance up to Top Secret (TS) level
-Applicants selected will undergo a government security investigation to determine initial clearance eligibility
Physical Requirements
-Ability to work in both office and field environments, including potential exposure to varying weather conditions
-Prolonged periods of sitting, standing, walking, and operating computers may be required
-Must be capable of lifting and carrying equipment up to 75lbs.
Education and Experience
-Bachelor's degree in engineering or a related technical field, or equivalent work experience (8+ years in telecommunications operations & maintenance, installation, and engineering)
-Skilled in creating and revising Engineering Design Plans (EDPs) and As-Built drawings
-Strong understanding of telecommunications installation standards
-Experienced in using telecommunications test equipment, with comprehensive knowledge of testing operations, procedures, and best practices
- Willingness to travel up to 75% across the continental U.S.
- Valid driver's license and ability to pass federal security screening
- Owns outcomes for high-impact and multifaceted projects and is routinely entrusted with pivotal decision-making responsibilities
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$82,969 - $10,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
87,117 - 116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
91,266 - 121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LI-Remote
Requisition #: 339486
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
08/30/2025

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .

Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.

Services:

• Strategy, Architecture, Planning, and Procurement

• Business Enablement

• Business Solutions

• Project Assurance

Duties and Responsibilities

• Conducts business analysis for the various business platform.

• Prepares and presents parts of written status reports for clients.

• Completes analysis on large data sets.

• Develops competency in enterprise IT system analysis and development.

• Develops competency in federal and state policy, specifically federal funding requirements.

• Assists with the implementation of major project phases or tasks.

• Participates on proposal writing teams, including writing and coordinating submissions.

• Assists with preparation of other written reports, major deliverables, and other materials for clients.

• Collects and enters project related data.

• Assists in the development and maintenance of project budgets and prepare client invoices.

• Other responsibilities as necessary.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Qualifications

• Strong interpersonal, organizational, research, presentation, time management, problem-solving, and oral and written communication skills.

• A detail-oriented problem solving approach to business and technical issues.

• Flexibility and willingness to embrace change.

• Self-starter possessing intellectual curiosity.

• Enthusiasm for life-long learning and staying well-informed about current industry issues.

• A commitment to deliver exceptional client service.

• Strong analytical skills, including the ability to review IT systems and analyze policy and legislation.

• Ability to work both in a team situation and autonomously.

• Proficiency in Microsoft applications, in particular Access, PowerPoint, and Excel.

• IIBA and/or PMI certifications a plus.

• Bachelor's Degree or equivalent experience required

• 1-3 years of relevant work experience in consulting, IT or other relevant field.

Supervisory Responsibility

• None

Working Conditions

This position is hybrid with travel/onsite requirements. To be successful at PCG, you must:

• be available during your set working hours

• have a safe, private, and distraction-free environment in which to complete your work, and

• be able to give your full attention to the completion of your PCG job duties

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,000-75,000.

#LI-AH1

#LI-remote

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

Customer Success Manager (Public Sector)

Customer Success Manager (Public Sector)

At Nintex, we are transforming the way people work, everywhere.

As the global standard for process intelligence and automation, were trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our peoples curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.

About the role:

The Customer Success Manager (CSM) is responsible for driving product adoption and maximizing customer value to support retention, with a customer base primarily in the public sector or government space.Youll monitor customer health, identify growth opportunities, and collaborate cross-functionally to execute success plans that drive retention and satisfaction.

Your contribution will be:

Territory & Account Planning

• Develop and execute success plans aligned with customer goals and lifecycle stage
• Leverage telemetry and usage data to uncover adoption trends and growth opportunities
• Maintain regular engagement through feedback loops and milestone tracking

Onboarding & Enablement

• Create onboarding plan and lead onboarding, facilitate training, and early adoption
• Lead customer onboarding and early adoption through structured plans and training
• Deliver key check-ins (e.g., 30/90-day) to align, resolve issues, and measure progress
• Identify blockers, gather feedback, and advocate internally for customer needs
• Ensure smooth handoffs with defined success metrics

Relationship Development

• Build strong, trusted relationships with users, champions, and business leaders
• Cultivate new advocates and deepen customer engagement
• Identify and promote opportunities for customer advocacy
• Monitor adoption and usage to highlight ROI, uncover risks, and demonstrate business outcomes
• Build and maintain success plans that drive deeper adoption and value realization
• Proactively manage escalations and resolve challenges
• Deliver success scorecards and forward-looking recommendations

Renewals

• Partner with the renewal team by providing insight into customer health and product value
• Own 180/270/300/330-day reviews to ensure continued success and address risks
• Identify churn indicators and implement turnaround strategies
• Share success stories to strengthen renewal messaging

Expansion

• Spot unmet needs or new use cases to fuel growth
• Partner with Account Directors to validate expansion opportunities using customer data
• Build success plans that connect product expansion to business outcomes
• Track progress and early indicators of expansion success

Modernization

• Identify and position modernization opportunities during adoption checkpoints
• Use data and feedback to support modernization discussions
• Guide customers through change management and value-focused transitions

To be successful , we think you need:

• Bachelors degree or equivalent work experience
• 47 years of experience in Customer Success, Account Management, or another customer-facing role, ideally within SaaS or tech, with a focus on public sector or government customers
• Familiarity with Salesforce
• Experience with Tingono is a plus

Whats in it for you?

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforcean array of exciting perks and benefits, including

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community

Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.

Nintex is committed to fair and transparent pay practices. The annual on-target earning range for this Customer Success Manager position is ($89,000 $97,750). Pay within this range is determined by location, experience, skills, and qualifications. A portion of this salary range may be structured as variable compensation, with earnings based on factors such as individual performance, company performance, and achievement of specific metrics and objectives. Total compensation also includes medical, dental, vision, life insurance, 401(k) match, paid Global Gratitude & Recharge Days, paid volunteer time off, and more.

Build your career at Nintex.

Become apart of the Nintex team, learn about our culture, and benefits that help our people thrive.

#J-18808-Ljbffr

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .
Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.
Services:
+ Strategy, Architecture, Planning, and Procurement
+ Business Enablement
+ Business Solutions
+ Project Assurance
**Duties and Responsibilities**
+ Conducts business analysis for the various business platform.
+ Prepares and presents parts of written status reports for clients.
+ Completes analysis on large data sets.
+ Develops competency in enterprise IT system analysis and development.
+ Develops competency in federal and state policy, specifically federal funding requirements.
+ Assists with the implementation of major project phases or tasks.
+ Participates on proposal writing teams, including writing and coordinating submissions.
+ Assists with preparation of other written reports, major deliverables, and other materials for clients.
+ Collects and enters project related data.
+ Assists in the development and maintenance of project budgets and prepare client invoices.
+ Other responsibilities as necessary.
**The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.**
**Qualifications**
+ Strong interpersonal, organizational, research, presentation, time management, problem-solving, and oral and written communication skills.
+ A detail-oriented problem solving approach to business and technical issues.
+ Flexibility and willingness to embrace change.
+ Self-starter possessing intellectual curiosity.
+ Enthusiasm for life-long learning and staying well-informed about current industry issues.
+ A commitment to deliver exceptional client service.
+ Strong analytical skills, including the ability to review IT systems and analyze policy and legislation.
+ Ability to work both in a team situation and autonomously.
+ Proficiency in Microsoft applications, in particular Access, PowerPoint, and Excel.
+ IIBA and/or PMI certifications a plus.
+ Bachelor's Degree or equivalent experience required
+ 1-3 years of relevant work experience in consulting, IT or other relevant field.
**Supervisory Responsibility**
+ None
**Working Conditions**
This position is hybrid with travel/onsite requirements. To be successful at PCG, you must:
+ be available during your set working hours
+ have a safe, private, and distraction-free environment in which to complete your work, and
+ be able to give your full attention to the completion of your PCG job duties
Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,000-75,000.
#LI-AH1
#LI-remote
**Compensation:**
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave
**EEO Statement:**
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .
Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.
Services:
+ Strategy, Architecture, Planning, and Procurement
+ Business Enablement
+ Business Solutions
+ Project Assurance
PCG is hiring a Senior Consultant to lead technical oversight on a public sector state government modernization project while continuing to support building the team and portfolio of projects in our Technology Consulting Practice Area.
This Senior consultant will serve as the primary point of contact for providing expert advice, assistance, and guidance to support a major ERP Migration project and ensure all project requirements are met. The Sr. Consultant will lead the work with the support of the project team to provide Independent Verification and Validation (IV&V) services to the ERP migration project. Direct responsibility for the system and stage gate level assessment deliverables and work products produced along with the team. These deliverables and work products will be completed in accordance with our practice area's overall strategy, approach, and methodology. The consultant ensures all assessments and deliverables are high-quality and comprehensive, providing meaningful insights into the ERP Migration project in all dimensions. The consultant must be in SC, GA, or NC.
Broad experience in selected industries (e.g., healthcare, finance, education, etc.), technical competencies (e.g., technical writing, cloud/SaaS services, industry-leading ERP software products ), and management approaches (e.g., Agile, Waterfall) are required.
Project Delivery -
+ Proactively solve complex client problems from pursuit through execution using a consultative mindset.
+ Anticipate issues and blockers proactively.
+ Identify and surface patterns to peers and leadership about the root causes of problems.
+ Assimilate research and complex data to objectively inform recommendations.
+ As necessary, lead or participate in project delivery activities, including analysis, deliverable creation, and communicating project performance and progress.
+ Manage project teams focused on architecture, software design, development, configuration, testing, implementation, and project assurance/oversight.
+ Apply your financial acumen to make business recommendations that improve the success of your projects.
Business Development -
+ Support proposal responses for RFPs, including participating in the response writing.
+ Understand our competitors and develop strategies to differentiate our approach against them in the marketplace.
+ Gain a deep understanding of most products and services within the practice and help drive the strategy for aligning them with the market.
+ Effectively review RFPs, champion bid decisions on opportunities, and influence the decisions.
**The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.**
**Required Qualifications:**
+ The consultant must be in SC, GA, or NC.
+ Experience with either the implementation of a large-scale cloud-based ERP system or Experience with technical project management of a cloud-based ERP system (preferably an SAP ECC to SAP S/4HANA RISE Migration)
+ Quality Assurance or Independent Verification and Validation (IV&V) experience with large HR/Financial system implementation projects
+ Must be based in one of the following locations (North Carolina, South Carolina, Florida, Georgia)
+ 5+ years of relevant experience providing a combination of the following services: Implementation, IV&V, project management, quality assurance (QA), and other project oversight services for State governments, preferably in programs related to Enterprise HR/Financial Systems, Health/Human Services, Government Operations, Education, Finance, Systems Integration, Corrections, and similar systems.
+ Excellent writing skills and ability to make presentations to various audiences.
+ Ability to work effectively with various stakeholders
+ Experience working with systems in large-scale integrated/modular environments.
+ Ability to interact with all levels of personnel, from technical to executive management, and influence stakeholders to get things done.
+ Exceptional communication skills.
+ Must be a self-starter, enthusiastic, and have political savvy to accomplish objectives while maintaining a likable presence.
+ Bachelor's Degree from an accredited University.
+ Ability to travel 25% regionally and, in some cases, across the country, approximately twice a year.
+ Also serves as a Subject Matter Expert on S/4HANA RISE migration.
**Preferred Technical Skills**
5+ years of experience in the following
+ Technical Expertise: Deep knowledge of various SAP modules (e.g., S/4HANA, ECC, BW, FICO, MM, SD) and their integration.
+ SAP Architecture: Strong understanding of SAP architecture frameworks, methodologies, system landscapes, and data modeling concepts.
+ Cloud Solutions: Experience with cloud-based SAP solutions (e.g., SAP RISE Platform, SAP Business Technology Platform) and cloud migration strategies.
+ Integration: Proficiency in SAP integration tools and techniques, including APIs, middleware solutions (e.g., SAP PI/PO, CPI), and cloud connectors.
+ Databases: Solid knowledge of database technologies, particularly SAP HANA and SQL.
+ Programming: Proficiency in ABAP, Fiori, Java, or other relevant programming languages for custom development and enhancements.
This position is hybrid with travel/onsite requirements. To be successful in a remote work role at PCG, you must:
+ be available during your set working hours
+ have a safe, private, and distraction-free environment in which to complete your work, and
+ be able to give your full attention to the completion of your PCG job duties
Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled.
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $88,000-$140,000
#LI-AH1
#LI-remote
**Compensation:**
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave
**EEO Statement:**
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

**A Little About Us**
EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB's data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit Washington D.C. metro area / Virginia / Maryland (remote)
The IT, database and application world loves Postgres. If you work with mission critical enterprise applications, development teams, data scientists or anyone wrangling data, you'll probably see a sticker with the tusks and trunk of the Postgres elephant on the lid of a nearby laptop. EDB has a lot to do with this progress and commitment to enable Postgres.
We've been major contributors to Open Source Postgres since the beginning, and we are proud to call thousands of boundary pushing customers our partners. Proud though we are, we are not resting on our laurels. There's plenty of work to do. The good news is that everything we do impacts the success of Postgres to be leveraged by global companies. We provide the differentiated tools, extensions, features that allow Enterprises to deploy mission critical databases in the Cloud, Private Clouds, or on premise.
We are looking for a driven, passionate **Senior Director, Sales - Public Sector** who possesses a strong understanding of how best to leverage EDB products for the Public Sector. EDB has served the Public Sector for over 15 years, has all the required Federal certifications, and has large happy customers in every major segment. However, the opportunity is tremendous and we are just scratching the surface.
**Responsibilities**
+ Lead and actively manage our sales team to oversee and exceed yearly sales goals through outbound/inbound leads management, knowing their customer and strategically positioning the value of EnterpriseDB's products to key decision makers
+ Experience recruiting and managing partners and distributors to accelerate growth and expand in the market
+ Deep experience in US Federal Civilian, Department of Defence (DoD)
+ Develop a detailed account and forecasting plan in line with company wide goals
+ Prioritize agencies that provide the best opportunity areas for EDB growth
+ Build strong relationships resulting in growth opportunities and guide complex sales negotiations
+ Establish and expand knowledge of our products, competitors and industry trends
+ Collaborate with Sales Engineering and Sales Enablement team to present pre-sales demos and assessments
**Requirements**
+ 10+ years experience in a public sector sales leadership position
+ Strong desire and hands on style to drive and build the Federal team
+ BS degree in Business or related discipline, or equivalent experience
+ Strong penchant for reaching Sales goals, driving teams to succeed and creating Sales strategies to reach lofty goals
+ Experience hiring, developing and retaining top talent in a competitive Public Sector market
**Plusses**
+ Experience with databases, database technologies or data centers
+ Experience scaling a team in a rapidly growing company
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We'd love to hear from you and we want you to apply!
EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We'd love to hear from you and we want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company's integrity.
EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.
#LI-Remote #BI-Remote

Strategic Customer Success Manager

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform.

This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months. Interns will be paid through the Skillbridge Program by the Department of Defense.

About the Role

The Strategic Customer Success Manager (SCSM) will play a key role in driving customer success, retention, and subscription expansion within our Public Sector organization. SCSMs provide thought leadership and actionable recommendations to ensure customers take full advantage of the Confluent Portfolio and product capabilities. They are passionate about building customer relationships and embody our core value of "Customer Love".

What You Will Do

• Meet/exceed quarterly retention targets by proactively engaging with account portfolio and ensuring renewal activities are completed along with the sales team
• Identify and collaborate with the sales team regarding expansion, upsell, and additional service/support opportunities within accounts
• Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from Confluent's solutions
• Drive cross functional programs and services across existing account base that will grow usage, adoption, satisfaction, customer health, and likelihood to recommend Confluent
• Deliver onsite presentations including Onboarding Guide, Quarterly Business Reviews, Roadmap Sessions, etc. to an Executive audience to drive business value realization and alignment
• Support and maintain relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our products
• Proactively identify issues/risks and escalate internally for prompt resolution
• Act as a trusted advisor to develop and nurture customers to become strong advocates on behalf of Confluent
• Work across the organization as the customer's champion to advocate for their needs and ensure company alignment in support of existing account base
• Contribute to continual improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewals goals
• Increase customer executive engagement and help arrange for executive invites to headquarters, marketing, and customer engagement events

What You Will Bring

Experienced and able to communicate effectively with business executives and leaders about the technical, account and financial aspects of their business relationship with Confluent

Experience with the sales discovery process and customer service escalation models

Experience running Executive level reviews in person

Ability to command a room - public speaking experience a plus

Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric

Honest and transparent partner to customers, winning and keeping their trust

Exceptionally well organized / detail-oriented with outstanding oral and written skills

Technically competent with a fundamental understanding of Confluent technology, offerings, and value proposition

Experience in tracking sales activities, customer data, and customer status

Ability to drive synergy and accountability across cross functional teams

Collaborative inventive team player

Experience implementing and supporting large-scale technology solutions at Fortune 500 companies

Bachelor's degree or equivalent experience

B2B experience in account management, sales or consulting role with proven results within global, high-growth, technology companies

Currently holds or has held a clearance

Ready to build what's next? Let's get in motion.

Come As You Are. Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
Lumen is seeking a Lead Program Control Consultant to support our Government Program Control Office (PCO). In this key role, you'll contribute to the financial and operational success of federal programs by supporting pricing strategies, budget planning, and performance analysis.
This is an expanded role within Lumen's PCO group, which will be taking unmanaged accounts and transforming them into program controlled accounts. Experience with developing projects from conception and using innovation to design are key.
You'll work with multiple systems, extracting data, and creating standard reporting dashboards for various customers. Expertise with managing large data sets and converting data into functional reporting and accurate forecasting is essential.
You'll work closely with cross-functional teams to ensure compliance, deliver accurate financial insights, and help drive value for our government customers. This position is ideal for a detail-oriented professional with strong analytical skills and a passion for supporting mission-driven work.
**The Main Responsibilities**
+ Financial Support & Analysis: Responsible for developing cost models, analyzing financial data, and supporting pricing strategies for proposals and contract modifications. Emphasis on forecasting, funding, budgeting, data collection and detailed data analysis.
+ Team Leadership & Contribution: Collaborate with senior consultants and program managers on large-scale federal programs. Be the subject matter expert (SME), provide training and guidance across functional teams. Manage assigned tasks and contribute to team success. Be accountable to an assigned team, section, unit, function, or project.
+ Cross-Functional Collaboration: Work with Finance, PMO, Sales, and Offer Management to support problem-solving efforts and align financial planning with program goals.
+ Reporting & Presentations: Prepare and deliver financial reports and presentations for internal stakeholders and support Program Management Reviews (PMRs).
+ Customer Value Focus: Identify opportunities to improve cost efficiency and service delivery in support of customer objectives. Emphasis on establishing customer deliverables and building customer relationships.
+ Contract Knowledge: Apply working knowledge of federal contract types (FFP, T&M, CPAF, CPFF, hybrid) to ensure accurate financial planning and compliance.
+ Compliance & Documentation: Ensure adherence to internal controls and federal regulations. Be responsible for providing the required financial details for audits and after-action reporting.
**What We Look For in a Candidate**
**Location:** WFH, US
**Clearance:** This position may require a U.S. government security clearance (e.g., Secret, Top Secret, TS/SCI). Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)
+ Bachelor's degree in Business Administration, Finance, or a related field
+ 6-10 years of experience in program control, financial analysis, or federal contracting
+ Professional certifications (CPA, PMP, CPCM) are a plus
+ Strong proficiency in Power BI and Microsoft Excel; familiarity with SQL is beneficial
+ Experience with SAP and Dassian systems preferred
+ Experience with Earned Value Management (EVM) on U.S. government contracts, in compliance with FAR/DFARS requirements preferred
+ Effective communication and presentation skills
+ Strong analytical mindset and attention to detail
+ Ability to travel occasionally to the Washington, D.C. area
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$66,375 - $8,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
69,694 - 92,925 in these states: CO HI MI MN NC NH NV OR RI
73,013 - 97,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LI-Remote
**What to Expect Next**
Requisition #: 339400
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
08/30/2025