Client Success Manager - State & Local Government (West)

94103, California Pegasystems

Posted 1 day ago

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Job Description

Client Success Manager - State & Local Government (West)
Job Category: Sales
Location: US - California - Remote
**Meet Our Team:**
Pega provides innovative technology to the world's most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer-centric. Our Client Success team is an integral part of our rapid growth trajectory, as you will partner with internal and external stakeholders to drive our client's success.
**Picture Yourself at Pega:**
The Customer Success Manager is responsible for maintaining and **expanding relationships** and provide **technical expertise** , where applicable, within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. These accounts will also require a high level of **program adoption** management and leadership.
**What You'll Do at Pega:**
+ Develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization
+ Establish a metrics framework to realize and measure business value through use of Pega software, coproduce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance.
+ Serve as the account's advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer
+ Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action
+ Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits.
+ Collaborate with sales and services to ensure renewals and identify expansion opportunities.
**Who You Are:**
+ BA/BS Degree or equivalent business experience
+ 5+ years relevant work experience, 2+ years in a client success or account management role
+ Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
+ Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
+ Ability to prioritize, multi-task, and perform effectively under pressure
+ Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
**What You've Accomplished:**
+ A proven customer satisfaction and revenue driver. The Customer Success Manager leverages data and relationships to help our customers achieve their business objectives after the initial sale and continuing through the customer lifecycle
+ Comfortably **engages with front-line teams and C-suite leaders** , employing the Challenger model to drive business insights. They understand Pega best practices and how to adapt them within each customer's environment to achieve faster time to value.
+ Has an **analytics orientation** . Customer Success requires analysis of available data to determine customer health and identification of new data - to drive proactive outreach, which in turn increases customer satisfaction and lowers sales and delivery risks.
+ **Drives for results** . Contribute to account plans, and organize resources required to execute the plans and achieve desired outcomes. They measure progress against KPIs, successfully balancing the customer's needs and value to Pega.
+ Is a **thought leader.** They leverage their deep domain experience, product knowledge, and industry trends to home in on quantifiable benefits and focus intently on realizing them.
+ Is **service-oriented** . They are the primary post-sale point of contact for the customer. They address rootcauses of dissatisfaction, and proactively coordinate with specialists in Pega to smooth the customerjourney and help ensure that Pega's applications are best in class.
**Pega Offers You:**
+ A rapidly growing yet well-established business
+ The world's most innovative organizations as reference-able clients
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive
+ Employee equity in the company
#LI-JA1
Job ID: 22632
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
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Community Services Liaison

94409 San Mateo, California CareMo Home Health

Posted 17 days ago

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Job Description

Benefits:

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job Summary

We are seeking a Community Services Liaison to join our team! As a Community Services Liaison, you will spend your time reaching out to Social Workers, Case Managers, medical offices, doctors, and skilled nursing facilities, assisted living facilities, memory care facilities, hospitals to talk about their current personal and home health needs, take time to understand what they are looking for, and offer competitive, accurate services for their needs. You will also manage relationships with existing clients, stay up to date with industry trends, and maintain a good working knowledge of all products and services offered to be a true resource for our clients. The ideal candidate has demonstrable sales experience, exceptional communication and interpersonal skills, and the ability to absorb and retain complex information.

Responsibilities

Reach out to new and potential clients to form relationships, assess needs, and provide pricing and sales pitches

Maintain existing relationships with clients to make equipment recommendations and assist with issues

Keep up with industry trends to understand the needs of our customers

Maintain excellent working knowledge of all equipment sold and its uses

Qualifications

Bachelor's Degree

Demonstratable sales experience desired

Previous medical knowledge or understanding of basic medical concepts helpful

Strong communication and interpersonal skills

Strongly self-motivated, and very goal oriented

Strong organizational skills

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Community Services Liaison

94409 San Mateo, California CareMO

Posted 17 days ago

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Job Description

Benefits:

401(k)

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job Summary

We are seeking a Community Services Liaison to join our team! As a Community Services Liaison, you will spend your time reaching out to Social workers, Case managers, medical offices, doctors, and hospitals to talk about their current medical needs, take time to understand what they are looking for, and offer competitive, accurate services based on their needs. You will also manage relationships with existing clients, stay up to date with industry trends, and maintain a good working knowledge of all products and services offered to be a true resource for our clients. The ideal candidate has demonstrable sales experience, exceptional communication and interpersonal skills, and the ability to absorb and retain complex information. The company provides unlimited commission for targets hit on a monthly basis.

Responsibilities

Reach out to new and potential clients to form relationships, assess needs, and provide pricing and sales pitches

Maintain existing relationships with clients to make equipment recommendations and assist with issues

Keep up with industry trends to understand the needs of our customers

Maintain excellent working knowledge of all equipment sold and its uses

Qualifications

Demonstratable sales experience desired

Previous medical knowledge or understanding of basic medical concepts helpful

Strong communication and interpersonal skills

Strongly self-motivated, and very goal oriented

Strong organizational skills

Bachelor's degree

Driving

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Community Services Associate (32 hours/week)

95035 Milpitas, California Humane Society Silicon Valley

Posted 2 days ago

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Job Description

Love animals? Want to spend your day surrounded by wagging tails and soft purrs?

Humane Society Silicon Valley (HSSV), a privately funded, 501(c)(3) non-profit, has been serving people and pets in Silicon Valley since 1929. Having facilitated more than half a million animal adoptions, HSSV is a leader in animal welfare through our lifesaving efforts, community programs, and the many ways we are working to move the animal welfare industry forward. Our mission is to save lives, keep families together, and create a better future for pets and their people.

We are a passionate, high-performing team who believes that collaboration is key to our success. Our best work is achieved by leveraging each other's strengths and creating opportunities for professional growth. Join a team that focuses on our key values of kindness, courage, and impact!

Overview

At the beginning of each animal's story at HSSV, there is a Community Service Associate working with the people who have found stray animals, need to surrender a pet, lost a pet, need to euthanize a pet, have a spay/neuter/vaccine or medical appointment. This role also entails working with fosters, Pet Pantry and mobile clinic clients, and just about everything in between. The Community Services Associate is a customer-centric role that is highly collaborative, requiring exceptional customer service skills.

Duties and Responsibilities

  • Foster a team environment by working to ensure everyone has an exceptional customer experience and animals are treated in a humane manner.
  • Perform work with a collaborative, can-do attitude; actively demonstrate empathy, compassion, consideration, and courtesy while presenting a positive image in all interactions.
  • Kindly and efficiently triage and problem-solve customer questions and needs (phone, email, and in-person) in a variety of onsite and offsite locations and events.
  • Ensure accuracy of recordkeeping for animals and day-to-day activities
    including behavioral evaluation, medical history and treatment information, pertinent history, and photographs.
  • Schedule, confirm, and track surgeries, follow-ups, and post-operative rechecks including accurately completing pre-and post-surgery records.
  • Safely transport animals as required and ensure animals are released to owners/fosters and post-operative instructions are shared.
  • Maintain a current understanding of resources available for animals through proactive communications with cross-functional teams.
  • Process incoming requests for pet support from beginning to end and assist with distributing food to pet owners.
  • Solicit donations from customers and maintain incoming monies and accuracy of the cash register including closing procedures.
  • Observe all ASV related protocols established by federal, local, and state law.
  • Other job duties may be assigned as needed.
Requirements
  • Experience in customer service environment required; veterinary or animal related setting a plus.
  • Fluent in Spanish, Vietnamese, or Chinese a plus.
  • Demonstrated ability to actively listen, understand, and make effective decisions and drive successful conflict resolution.
  • Ability to multitask in a fast paced, emotionally sensitive, inclusive, environment while being flexible to changing needs and physical work locations.
  • Detail-oriented with an ability to follow directions as well as work independently with minimal supervision.
  • Outstanding interpersonal, written, and verbal communication skills with internal and external audiences in various communication styles and with multiple stakeholders.
  • Skilled in working with databases, scheduling appointment systems, word processing, spreadsheets, MS Office, etc.
  • Ability to comfortably work and interact with a variety of animals such as domestic pets; some animals may be aggressive, sick, injured, wild, or feral.
  • Ability to handle animals safely and humanely and frequently lift and carry animal transfer cages weighing up to 40lbs. Lead and control large animals and ability to sit and stand for extended periods of time up to 45 minutes. Ability to lift and transport bags of food or donations weighing up to 40lbs.
  • Ability to travel, as needed for HSSV needs.


Work Days and Hours

May include one weekend day on regularly scheduled basis. Hours may vary depending on staffing needs.

Candidate Tip

Add "apps.bamboohr.com" to your email contact list so you make sure to receive emails from HSSV regarding your application.
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COMMUNITY SERVICES SPECIALIST - North County OP **40hrs/week**

94039 Mountainview, California Momentum for Health

Posted 11 days ago

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Job Description

**Work schedule is Monday - Friday 8:30am - 5:00pm**

Pay rates for Union positions are set in the Collective Bargaining Agreement with SEIU Local 521. Each position has a total of six steps, Step 1 (entry level) through Step 6 (15 years of employment with the organization). Union staff are promoted from Step 1 to Step 2 upon their one-year anniversary. The current Step 1 rate for this position is $34.21/hr, and the current Step 6 rate for this position is $37.77/hr.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
  1. Provide mental health rehabilitation and case management services for a varying caseload, coupled with involvement of their families, which assist and support clients in all areas of daily living and facilitate integration into the community. Duties may include any or all of the following:*
    1. Facilitate one-on-one and groups through rehabilitation counseling processes that help develop and strengthen life, coping and independent living skills; develop curriculums.
    2. Work with clients' families and educate them on mental health rehabilitation processes and related issues to enable successful transitions.
    3. Engage clients for evaluation on an outpatient basis, if necessary, to engender trust by performing visits to private homes, locked hospital or jail facilities, community shelters, and medical facilities.
    4. Help prepare and assist clients and their families with client social integration into community life, housing, school, employment, and other life-sustaining and independent living skills.
    5. Provide medical follow-up assistance to clients in obtaining a primary care physician, coordinating care with medical doctors, and assisting with medical issues, schedules, appointments, and transportation.
    6. Coordinate care with outside mental health professionals and programs.
    7. Assist in budgeting and financial planning; address health and safety issues and how to respond to common emergencies.
    8. Facilitate client insurance benefits to expedite treatment and ensure timely payment to representative payees.
    9. Provide service to clients and clients' families in linkage with professional and community resources.
    10. Interface directly with clients and provide counseling, particularly during times of conflict and crisis intervention.
  2. Complete the clinical records and other documentation, processes, and procedures that enable clients to receive these services in accordance with Agency, payor and regulatory requirements, utilizing paper or computer technology.*
    1. Develop and implement individual service and treatment plans;
    2. Perform clinical and administrative admissions and discharge paperwork and procedures.
      1. Assess clients for admission, benefit status, and clinical appropriateness for admittance; coordinate admittance details; communicate with referral sources to complete admittance papers; complete the Admission Summary;
    3. Enter and maintain up-to-date clinical documentation for each client file, including case notes for each client per Agency standards.
    4. Track due dates for all paperwork to ensure quality standards are met and accurate and timely billings can be issued.
    5. Perform general office work, including electronic and telephonic communications and processing of timecards.
  3. Attend and participate in staff, program, agency and community meetings and training.
  4. Provide transportation in personal or agency vehicles, including, but not limited to, the transport of clients and or program supplies, for agency business.
OTHER DUTIES AND RESPONSIBILITIES:
  1. Provide appropriate consultation and back-up to support other staff in responding to client crises.*
  2. May provide on-call floor coverage, as needed.
  3. Provide on-call coverage for non-standard work hours, as needed.
  4. Interface with staff, clients, and visitors, as conditions require and in an unobtrusive manner.*
  5. Ensure compliance with applicable health and safety or other regulatory requirements.*
  6. Ensure work area is clean and well kept.
KNOWLEDGE, SKILL, AND ABILITIES REQUIRED: (E = Essential; D = Desired)
  1. High School diploma, GED, or equivalent education plus five years' experience; OR Associate's degree plus three years' experience; OR Bachelor's degree plus two years' experience; OR Master's degree in a related field plus one year's experience, working in a human service setting; (E) and/or a mental health setting or with emotionally disturbed individuals. (D) (Appropriate volunteer and internship experience and personal experience in the mental health system will be considered.)
  2. Eligibility for MHRS certificate. (D)
  3. Demonstrated ability to:
    1. Work independently and in a small team environment; (E)
    2. Engage and communicate effectively with others in both verbal and written English; (E)
    3. Monitor and support developmental growth and the recovery process; (E)
    4. Manage multiple tasks and demands; (E)
    5. Employ tact and diplomacy, exercise good judgment, and act calmly in emergency situations; (E)
    6. Work from a strengths-based, harm-reduction, social rehabilitation model; (E)
    7. Work effectively with persons of different value systems, ethnicity, cultural backgrounds, language capabilities and disabilities; (E)
    8. Work collaboratively with individuals identified as those with serious mental illness who meet the following criteria: histories of hospitalization, institutionalization, including with the criminal justice system, substance abuse, low engagement in medication treatment, and difficulty in participating in structured activities and living independently; (E)
    9. Work with populations identified as high risk and/or considered under-represented in the County Mental Health system with multiple barriers. (E)
    10. Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions. (E)
  4. Demonstrated ability to work with participants who:
    1. May also have histories of assaultive behavior; (E)
    2. May have resided in long term care facilities for extended periods; (E)
    3. May have patterns of service that relied almost exclusively on emergency and institutional care; (E)
    4. May have cognitive difficulties and medical co-morbidities and are considered medically fragile; may also be developmentally disabled; (E)
    5. May have long-term patterns of homelessness and criminal justice involvement. (E)
  5. Knowledge of:
    1. Clinical techniques for assessment, treatment, and rehabilitation of people with psychological disorders and associated medications; problem resolution and conflict resolution techniques; (E)
    2. Community resources, including those required to meet the non-mental health needs of the target population; (E)
    3. Mental Health Services Act (MHSA) and Wellness Recovery Action Plan (WRAP). (D)
  6. Special Requirements: Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations and Momentum practices. (E)
  7. Proven proficiency in typing-minimum 40 net wpm; computer literacy, including Internet search and a basic proficiency level in Microsoft Office applications and Windows-based databases; (E) familiarity with UNIX-based databases. (D)
  8. A valid California Driver License, with access to a reliable vehicle or for driving a company vehicle, current proof of auto liability insurance, and a clean DMV record, with eligibility for a Class B license. (E)
  9. Physical requirements needed to perform the essential functions of this job, with or without accommodation:
    1. Standing, walking, grasping, finger flexion, moving/lifting/carrying objects up to 40 lbs., bending, stooping, crouching, kneeling, withstanding repetitive motion, and reaching repeatedly are required constantly (over 2/3 of the workday); (E)
    2. Hearing and talking on telephone and in person is required occasionally (under 1/3 of workday); (E)
    3. Balancing, climbing and crawling may be required occasionally; (E)
    4. Physically able to assist clients and/or staff in the evacuation of program facilities in emergency situations. (E)


Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Specialist: Behavior - Community Schools & Student Services

94616 Oakland, California Oakland Unified School District

Posted 11 days ago

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Job Description

Ref: 4497

The District and SEIU 1021 are working together to create promotional opportunities for existing staff, therefore this job posting is available for five (5) days for internal candidates based on our collective bargaining agreement.

POSITION DETAILS

Position Title Specialist, Behavior

Classification Category Classified

Bargaining Unit SEIU

Work Year 205

Work Month 10

Work Hours 7.5

Salary Schedule WTCL 205 / 62

FLSA Status Non-Exempt

Department Community Schools, Special Education or as assigned

Reports to As Assigned

Supervisory Non-Management

Classification Established May 2014

Date(s) Revised June 2016, May 2025

POSITION SUMMARY (BASIC FUNCTION)

Behavior Specialist:

(1) will provide direct services and consultation to general education students, staff and parents in order to provide positive ways for working successfully with students who have difficulties conforming to acceptable behavior patterns within the general education setting; (2) will implement and/or oversee the implementation of procedures for the

development and implementation of behavior assessments and positive intervention plans for general education students within Oakland Unified School District (OUSD);

(3) will establish and maintain ongoing relationships with outside agencies

serving District students and their families; and

4) will provide training, consultation and support to general education

teachers, administrators and parents/guardians to increase the capacity of all caregivers to positively support student

behavior.

ESSENTIAL DUTIES

(Incumbents may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but is intended to reflect the principal job elements accurately.)

  • Provide behavioral therapy, assessments and interventions services to students, staff and parents in order to
  • Provide behavioral therapy, assessments and interventions services to students, staff and parents in order to
  • increase the capacity of general education students to access curriculum in general education settings.
  • Process referrals and respond to referrals of general education students for behavior intervention services.
  • Process referrals and respond to referrals of general education students for behavior intervention services.
  • Complete Functional Behavior Assessments (FBAs) for students where indicated, and assist in the development
  • of behavior plans and staff training after the completion of such assessments.
  • Assist parents and staff in resolving concerns expressed at parent, teacher, and administrative conferences, and
  • Assist parents and staff in resolving concerns expressed at parent, teacher, and administrative conferences, and provide consultative services to parents and caregivers where indicated in students' Individualized Education Programs (IEPs) or other formalized plans of support.
  • Maintain communications with the administration and instructional staff of the schools to identify needs for
  • Maintain communications with the administration and instructional staff of the schools to identify needs for communications with parents.
  • Lead the development and monitoring of positive behavior support plans for general education students, and
  • Lead the development and monitoring of positive behavior support plans for general education students, and facilitate consistent Behavior Support Plan (BSP) implementation by general education staff.
  • Meet with instructional and support staff as needed to facilitate delivery of behavioral services for students with
  • disabilities.
  • Develop and train staff in the use of data collection systems to ensure fidelity of implementation of behavioral
  • Develop and train staff in the use of data collection systems to ensure fidelity of implementation of behavioral strategies.
  • Develop and/or conduct behavior training to general education staff and parents in areas of expertise including
  • Develop and/or conduct behavior training to general education staff and parents in areas of expertise including
  • development and implementation of effective behavior interventions including training specific to individual students, nonviolent crisis intervention and behavior case management.
  • students, nonviolent crisis intervention and behavior case management.
  • Manage and assess the need for additional adult support.
  • Develop and lead professional learning for individual educators or groups of educators in behavioral topics related
  • Develop and lead professional learning for individual educators or groups of educators in behavioral topics related to the scope of expertise
  • Collaborate with staff in the development and implementation of effective school-wide programs for general education students with disturbances of behavior that may prevent them from accessing curriculum in a general education setting and to reduce the number of inappropriate referrals to Special Education.
  • Ensure that student achievement is continuous and appropriate for programs and age groups; indicators may include: placement, case history and follow-up reports, standardized tests, documented parent participation, analysis reports, student study team reports and student academic and/or discipline records.
  • Consult with and train general education school staff and parents/guardians on matters related to positive behavior support.
  • Participate in the development of ongoing relationships with other agencies serving general education students with behavioral disturbances including after-school programs, student health care providers etc.; refer parents to appropriate community services which are not available in the District, and provide a liaison between the community resources and the school.
  • Develop and/or monitor District procedures to assure compliance with governmental regulations, codes,
  • restrictions and reporting requirements concerning behavioral interventions and emergencies.
  • Prepare a variety of professionally written documents and reports in a timely manner.
  • Assist in coordinating general education staff professional development activities.
  • Participate in in-service and training to keep abreast of current trends and best practices in assigned areas of
  • responsibility.
  • Maintain confidentiality of student records and information.
  • Attend department meetings.
  • Perform related duties as assigned.
PREREQUISITES (EDUCATION, TRAINING & EXPERIENCE)
  • Master's degree or equivalent in applied behavioral sciences, psychology, education or other related fields
  • Three (3) years experience working with students with significant behavioral needs in educational or clinical settings (PreK-12 educational experience preferred)
  • Experience and training in performance of functional assessments, development of behavioral plans, and training and use of emergency behavioral interventions
  • Experience in the development and implementation of effective/social skills lessons
  • Experience and training in appropriate curriculum, instruction, classroom management and intervention techniques
  • Board Certified Behavior Analyst (BCBA®) or BCBA-D required
  • Valid California Driver's License, if applicable
KNOWLEDGE & SKILLS

The District determines whether a candidate is qualified based on fulfillment of prerequisites, relevant work

experience, ability to perform the essential functions, reference checks, effective interpersonal and communication

skills demonstrated by interview performance and/or writing samples, and achievement on performance-based

assessments (if applicable) that demonstrate the candidate possesses the requisite knowledge, skills and abilities.

Meeting prerequisites only satisfies the initial screening process and does not indicate the candidate is qualified to

perform the essential functions of the position.

Knowledge of:
  • State and federal mandates as they apply to behavior assessments, functional analysis assessments,
  • and interventions in the schools including crisis management, emergency procedures, and prohibited
  • interventions
  • Applicable federal, state, and District codes, regulations, policies and procedures governing work scope
  • Interpersonal communication, consultation and group leadership skills necessary to work effectively with
  • students, parents, teachers and administrators
  • Strategies of successful research-based positive behavior management strategies
  • Applied behavior sciences
  • Planning, organization and coordination needed for assigned program
  • Meet the physical requirements of the job
  • Diverse academic, socio-economic, cultural, ethnic, and disability backgrounds of District students and staff
  • Correct English usage, grammar, spelling, vocabulary and punctuation
  • Computer software, hardware, and related technology
Ability to:
  • Read and write at a level sufficient for the performance of assigned duties including independently producing professionally written reports and documents
  • Effectively lead/facilitate group processes
  • Provide consultation and advice to teachers and other school personnel to improve the behavior of targeted students
  • Maintain confidentiality
  • Communicate assessment results both orally and in writing
  • Use effective instructional strategies and techniques for at risk learners
  • Plan, organize, implement and supervise campus-wide programs
  • Visit various work sites and inspect work in progress
  • Keep and compile records and reports
  • Understand and carry-out oral and written directions
  • Communicate effectively, tactfully and persuasively, both orally and in writing Cross-train department personnel
  • Establish and maintain effective working relationships with parents, District employees and outside contractors
  • Operate personal computer, related software, and other office equipment


WORKING CONDITIONS

Sufficient vision to read printed material, see distant objects with clarity, judge distances and spatial relationships and identify and distinguish objects; sufficient hearing to hear conversation in person, on the telephone, and hear sounds clearly up to 20 feet; speak in an understandable voice with sufficient volume to be heard in normal conversation on the

telephone and when addressing groups; exert up to 50 pounds of force to push, pull, drag, or otherwise move objects; lift, move and position continuous standing and walking, for extended periods of time; sufficient manual dexterity and/or

mobility to grasp and/or manipulate objects and move about the work area and move between work sites

NON-DISCRIMINATION POLICY

The Oakland Unified School District does not discriminate in any program, activity, or in employment on the basis of actual or perceived race, religion, color, national origin, ancestry, age, marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran status, gender, sex, or sexual orientation.
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Social Worker - Community Schools & Student Services

94616 Oakland, California Oakland Unified School District

Posted 24 days ago

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Job Description

Ref:

TITLE:

Social Worker

REPORTS TO:

Assigned Supervisor

DEPARTMENT:

As Assigned

CLASSIFICATION:

Certificated Non-Administrative

FLSA:

Non-Exempt

WORK YEAR/HOURS

Per OEA Contract

ISSUED:

Created: May 2010

SALARY GRADE:

K12 T

BASIC FUNCTION: Under general direction of assigned supervisor provide case management; conduct individual and family assessments; make referrals, provide crisis intervention counseling, and facilitate education groups for students, parents, and school staff.

REPRESENTATIVE DUTIES: (Incumbents may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but is intended to accurately reflect the principal job elements).

E = Essential Functions

Aligned with State of California Commission on Teacher Credentialing, Pupil Personnel Services Credential, Specialization in School Social Work

  • Assess home, school, personal, and community factors that may affect a students' learning. E
  • Interview students to provide skill assessment and identification of needs. E
  • Consult with teachers, administrators, and other staff regarding social, emotional, and behavioral needs of students to evaluate and make recommendations in developing and implementing an appropriate plan for students. E
  • Identify and provide intervention strategies for students and their families, including counseling, case management, and crisis intervention counseling. E
  • Determine which students need immediate assessment and prioritize services. E
  • Participate in Individualized Education Program Meetings; coordinate Service Team Meetings, Student Study Team Meetings, and Student Attendance Review Team/ Board Meetings as appropriate; facilitate teams as necessary to accomplish proper results. E
  • Identify problems contributing to students' attendance issues; develop and implement programs to provide students opportunities to improve their attendance. E
  • Prepare written materials about the available agencies; makes presentations to students, families, and staff. E
  • Provide outreach casework and support services including home visits, individual and group short-term counseling, family intervention and student group. E
  • Assist students and their families in obtaining necessary services, monitor progress toward successful utilization and completion of services. E
  • Serve as District liaison among students and their families, group home personnel, community agencies, county probation departments, and the Department of Social Services. E
  • Develop and maintain necessary tracking mechanisms and records to manage casework, including follow-up information. E
  • Advocate for students and their families who experience difficulties in obtaining necessary services. E
  • Participate with staff in education such as mental health, diversity, growth and development, self-esteem, sexuality, and drug/alcohol. E
  • Coordinate and facilitate inter-agency services for students including students' educational and social background, high school completion plan, vocational assessment, and emancipation plan. E
  • Maintain confidentiality. E
  • Attend all required meetings and trainings. E
  • Perform related duties as assigned.
MINIMUM QUALIFICATIONS: TRAINING, EDUCATION AND EXPERIENCE:
  • Graduation from an accredited four-year college or university with major course work in social work, counseling, psychology, sociology or a closely related field.
  • A Master's degree in social work.
  • Experience working with children or in an educational setting.
LICENSES AND OTHER REQUIREMENTS:
  • Valid California Pupil Personnel Services Credential with School Social Work authorization
  • Valid California Driver's License
  • Employment eligibility that may include fingerprints, tuberculosis and/or other employment clearance
KNOWLEDGE AND ABILITIES: KNOWLEDGE OF:
  • Applicable laws, codes, regulations, policies, and procedures governing workscope
  • Principles and practices of social casework, including group work and community organizations
  • Current instructional materials and techniques governing workscope
  • Diverse academic, socio-economic, cultural, ethnic, and disability backgrounds of District students
  • Psychosocial, emotional interviewing techniques for students and families
  • Interpersonal skills using tact, patience, and courtesy
  • Correct English usage, grammar, spelling, and punctuation
  • Record-keeping and report preparation techniques
ABILITY TO:
  • Interpret and implement applicable laws, codes, policies, procedures, and District regulations governing workscope
  • Maintain current knowledge of applicable laws, codes, rules and regulations and new developments and research in the field governing workscope
  • Communicate effectively in English orally and in writing
  • Analyze situations accurately and adopt effective courses of action
  • Maintain accurate and confidential records
  • Work independently
  • Meet schedules and timelines
  • Establish and maintain effective working relationship among students, parents, District staff, and the community
  • Plan and organize work
  • Follow oral and written instructions
  • Compile and analyze information and prepare reports
  • Operate personal computer, related software, and other office equipment


WORKING CONDITIONS: ENVIRONMENT:

Office environment, school site, home visits; driving a vehicle to conduct work; fast-paced work; constant interruptions; potential exposure to violent and emotional students and dissatisfied adults

PHYSICAL REQUIREMENTS:

Consistent mental alertness; standing, walking, or sitting for extended periods of time; properly restrain individuals to ensure safety; lifting, carrying, pushing, and pulling moderate weight objects; bending and twisting at waist and neck; kneeling and bending at the waist, reaching overhead, above the shoulders and horizontally; dexterity of both arms and hands, and fingers while performing duties, seeing to read, write, and use a computer; hearing and speaking to exchange information in person or on the telephone and make presentations.

NON-DISCRIMINATION POLICY:

The Oakland Unified School District does not discriminate in any program, activity, or in employment on the basis of actual or perceived race, religion, color, national origin, ancestry, age, marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran status, gender, sex, or sexual orientation.
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Community Outreach Coordinator - Homeless Services

94103 San Francisco, California $60000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is looking for a compassionate and dedicated Community Outreach Coordinator to enhance their services for individuals experiencing homelessness in the San Francisco Bay Area. This hybrid role offers a balance of remote work flexibility and essential in-person engagement within the community. You will be instrumental in connecting vulnerable populations with critical resources, building trust, and fostering partnerships with local organizations and government agencies. This position requires a deep understanding of the challenges faced by those experiencing homelessness and a commitment to providing empathetic and effective support.

Responsibilities:
  • Develop and implement outreach strategies to engage with individuals experiencing homelessness in designated areas.
  • Conduct regular street outreach, building rapport and providing immediate assistance, such as referrals to shelter, healthcare, and social services.
  • Facilitate access to vital resources, including food, hygiene facilities, and temporary housing options.
  • Maintain accurate and confidential client records, documenting interactions and progress.
  • Collaborate with a network of service providers, government agencies, and community partners to create a comprehensive support system.
  • Organize and facilitate community events and workshops aimed at raising awareness and providing educational resources.
  • Advocate for the needs of the homeless population within the community and represent the organization at relevant meetings and forums.
  • Provide crisis intervention and support as needed, connecting individuals to appropriate emergency services.
  • Contribute to program development and evaluation by providing feedback on outreach effectiveness and client needs.
  • Prepare regular reports on outreach activities, outcomes, and identified trends.
Qualifications:
  • Bachelor's degree in Social Work, Sociology, Psychology, Public Health, or a related field, or equivalent lived experience and professional background.
  • Minimum of 3 years of experience in social services, case management, community outreach, or a related field, preferably with experience serving vulnerable populations.
  • Demonstrated understanding of the issues surrounding homelessness, poverty, and mental health.
  • Excellent interpersonal and communication skills, with the ability to build trust and rapport with diverse individuals.
  • Strong organizational and time management skills, with the ability to manage a flexible schedule.
  • Proficiency in Microsoft Office Suite and experience with client database systems.
  • Ability to work independently and as part of a team in a dynamic environment.
  • Knowledge of local resources and service providers in the San Francisco area is a significant asset.
  • Must possess a valid driver's license and have access to reliable transportation.
  • Commitment to social justice and a passion for making a positive impact in the community.
This is a rewarding opportunity to make a tangible difference in the lives of individuals in need. Join our team and contribute to building a more supportive community in San Francisco, California, US .
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Community Outreach Coordinator - Social Services

94103 San Francisco, California $55000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is looking for a compassionate and dynamic Community Outreach Coordinator to join their team in San Francisco, California, US . This hybrid role will involve both in-person engagement within the community and remote administrative tasks. The ideal candidate will be passionate about social welfare and possess strong communication and organizational skills. You will be responsible for building relationships with community members, local organizations, and stakeholders to promote our client's services and identify individuals in need. This role requires a proactive approach to engaging diverse populations and advocating for vulnerable individuals.

Responsibilities:
  • Develop and implement outreach strategies to connect with underserved populations.
  • Organize and facilitate community events, workshops, and information sessions.
  • Build and maintain strong relationships with community leaders, non-profits, and government agencies.
  • Identify individuals and families who could benefit from our client's social services.
  • Educate the community about available services and resources.
  • Collect feedback from community members to inform program development.
  • Maintain accurate records of outreach activities and client interactions.
  • Collaborate with internal program staff to ensure seamless service referrals.
  • Create engaging outreach materials, such as flyers and social media content.
  • Represent the organization at community forums and public events.
  • Advocate for the needs of the community within the organization.
  • Stay informed about local social issues and available community resources.
Qualifications:
  • Bachelor's degree in Social Work, Sociology, Public Health, or a related field.
  • 2-3 years of experience in community outreach, social work, or non-profit program coordination.
  • Demonstrated understanding of social issues and community needs in the San Francisco area.
  • Excellent interpersonal, verbal, and written communication skills.
  • Experience in planning and executing community events.
  • Ability to work effectively with diverse populations.
  • Proficiency in Microsoft Office Suite and experience with database management.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Must have a valid driver's license and reliable transportation for local travel.
  • Fluency in Spanish or another relevant language is a plus.
This is a rewarding opportunity to make a tangible difference in the lives of individuals and families in San Francisco, California, US by connecting them with essential support and resources.
Apply Now

Senior Community Support Manager, Behavioral Health Services

94103 San Francisco, California $95000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking a compassionate and experienced Senior Community Support Manager to lead their vital Behavioral Health Services team. This hybrid role offers a blend of in-office leadership and remote flexibility, serving the vibrant community of San Francisco, California, US . You will be responsible for overseeing the delivery of comprehensive support services to individuals experiencing mental health challenges, ensuring client-centered care and promoting recovery and independence. This includes managing a team of case managers and support workers, developing and implementing program initiatives, and fostering strong relationships with community partners, healthcare providers, and stakeholders. A deep understanding of mental health recovery principles, case management best practices, and relevant legal and ethical considerations is essential. You will play a key role in program development, quality assurance, and ensuring compliance with funding requirements and regulatory standards. The ideal candidate possesses strong leadership, organizational, and communication skills, with a proven ability to build and maintain effective teams and manage complex caseloads. You will champion a supportive and empowering environment for both clients and staff. Responsibilities include:
  • Leading, supervising, and mentoring a team of community support workers and case managers.
  • Overseeing the provision of case management and direct support services to individuals with mental health conditions.
  • Developing and implementing individualized service plans in collaboration with clients and their families.
  • Ensuring the delivery of high-quality, client-centered care that promotes recovery and well-being.
  • Conducting regular case reviews and performance evaluations for team members.
  • Facilitating team meetings, training sessions, and professional development opportunities.
  • Building and maintaining strong collaborative relationships with community agencies, healthcare providers, and referral sources.
  • Managing program budgets and ensuring compliance with funding requirements and grant stipulations.
  • Monitoring program outcomes and ensuring adherence to quality assurance standards and regulatory guidelines.
  • Advocating for clients' needs and ensuring access to appropriate resources and services.
  • Contributing to the development and refinement of program policies and procedures.
  • Responding to crises and providing support during challenging situations.
Qualifications:
  • Master's degree in Social Work, Psychology, Counseling, or a related field.
  • 5+ years of experience in community mental health, social services, or a related field, with at least 2 years in a supervisory or management role.
  • LCSW, LMFT, LPCC, or equivalent clinical licensure is highly preferred.
  • Demonstrated knowledge of mental health recovery principles, evidence-based practices, and case management methodologies.
  • Strong understanding of the local mental health system and community resources in the San Francisco Bay Area.
  • Excellent leadership, team management, and interpersonal skills.
  • Proficiency in case management software and electronic health records (EHR) systems.
  • Strong organizational, problem-solving, and crisis intervention skills.
  • Excellent written and verbal communication skills, including the ability to document effectively and present information clearly.
  • Commitment to diversity, equity, and inclusion in service delivery.
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