2 Local Government jobs in Laguna Hills
Client Success Manager - State & Local Government (West)
Posted 1 day ago
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Job Description
Job Category: Sales
Location: US - California - Remote
**Meet Our Team:**
Pega provides innovative technology to the world's most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer-centric. Our Client Success team is an integral part of our rapid growth trajectory, as you will partner with internal and external stakeholders to drive our client's success.
**Picture Yourself at Pega:**
The Customer Success Manager is responsible for maintaining and **expanding relationships** and provide **technical expertise** , where applicable, within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. These accounts will also require a high level of **program adoption** management and leadership.
**What You'll Do at Pega:**
+ Develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization
+ Establish a metrics framework to realize and measure business value through use of Pega software, coproduce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance.
+ Serve as the account's advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer
+ Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action
+ Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits.
+ Collaborate with sales and services to ensure renewals and identify expansion opportunities.
**Who You Are:**
+ BA/BS Degree or equivalent business experience
+ 5+ years relevant work experience, 2+ years in a client success or account management role
+ Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
+ Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
+ Ability to prioritize, multi-task, and perform effectively under pressure
+ Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
**What You've Accomplished:**
+ A proven customer satisfaction and revenue driver. The Customer Success Manager leverages data and relationships to help our customers achieve their business objectives after the initial sale and continuing through the customer lifecycle
+ Comfortably **engages with front-line teams and C-suite leaders** , employing the Challenger model to drive business insights. They understand Pega best practices and how to adapt them within each customer's environment to achieve faster time to value.
+ Has an **analytics orientation** . Customer Success requires analysis of available data to determine customer health and identification of new data - to drive proactive outreach, which in turn increases customer satisfaction and lowers sales and delivery risks.
+ **Drives for results** . Contribute to account plans, and organize resources required to execute the plans and achieve desired outcomes. They measure progress against KPIs, successfully balancing the customer's needs and value to Pega.
+ Is a **thought leader.** They leverage their deep domain experience, product knowledge, and industry trends to home in on quantifiable benefits and focus intently on realizing them.
+ Is **service-oriented** . They are the primary post-sale point of contact for the customer. They address rootcauses of dissatisfaction, and proactively coordinate with specialists in Pega to smooth the customerjourney and help ensure that Pega's applications are best in class.
**Pega Offers You:**
+ A rapidly growing yet well-established business
+ The world's most innovative organizations as reference-able clients
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive
+ Employee equity in the company
#LI-JA1
Job ID: 22632
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
Public Sector ERP Project Manager
Posted 3 days ago
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Job Description
Your Journey at Crowe Starts Here:
At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.
Job Description:
At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a "Best Place to Work." We are over 80 years strong and still growing. Come grow with us!
Crowe's Microsoft Dynamics 365 Public Sector ERP practice helps transportation authorities, cities, counties, utilities, and more improve performance and efficiency across a broad array of their operational needs. By implementing Microsoft Dynamics 365 for Finance and Operations, our public sector team members bring a solution that helps public sector entities with issues across financial management, operational efficiency and information technology.
Crowe is currently seeking a strong Public Sector ERP Project Manager to help lead and manage the delivery of public sector ERP implementations.
Responsibilities:
- Plan and manage client projects (multi-year, fixed fee projects).
- It is assumed this role will be responsible for managing 2 implementation projects at a time.
- Set and manage detailed expectations, both internally with Crowe staff and with the client.
- Manage detailed activities required to deliver the project on time and on budget, within our ERP implementation methodology.
- Manage and track the budget to actuals and client billings for the project.
- Develop strong relationships with clients and manage client communication and expectations throughout the implementation.
- Coordinate and oversee the definition of client business requirements and the configuration of the Dynamics ERP solution (and any related customizations)
- Coordinate and oversee the technical team for any technical architecture and development-related activities
- Coordinate and oversee the validation of the new solution
- Coordinate and oversee the end user training activities
- Drive and manage cutover planning and preparation
- Manage support activities post implementation
- Lead, mentor and help grow functional and technical resources throughout the ERP implementation
- Coordinate and schedule project resources
- Expected travel is on average 30-40%
Qualifications
- Previous consulting experience
- Proven experience with project management (managing scope, quality, costs, staffing, risk, etc.)
- 3+ years of experience managing ERP implementations (at least $1M - $M in size)
- 2+ years of experience managing the delivery of public sector ERP projects (state and/or local level)
- Strong attention to detail
- Strong organizational skills and flexibility
- Proactive, effective communication skills (both oral and written)
- Solid experience managing fixed fee projects
- Experience working with technical resources regarding installation, custom development and other technical activities required to successfully deliver a large scale ERP project.
- Experience building teams and developing staff
- Proficient with Microsoft Office including Work, Excel, Project, Visio
- Project Management Professional (PMP) Certification - nice to have
- Some familiarity with financial, operational and HR processes would be nice to have, including:
- General Ledger, Financial Reporting
- Budgeting
- Procurement
- Accounts Payable, Cash Management
- Projects and Grants
- Accounts Receivable
- Fixed Assets
- Inventory, Enterprise Asset Management, Work Orders
- Human Resources, Payroll
- BS Degree is preferred
We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
The application deadline for this role is 09/09/2026. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 102,400.00 - 204,100.00 per year.Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.
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