7 Local Government jobs in Mont Belvieu
Account Executive - State & Local Government (Texas)

Posted 7 days ago
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Job Description
Job Category: Sales
Location: US - Texas - Remote
**Meet Our Team:**
Join our disruptive evolution of the software industry as a Strategic Account Executive.
Every business/industry/company is looking to modernize the way they work. As the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly customer centric.
**This role requires proximity to the Austin, TX area.**
**Picture Yourself at Pega:**
You will be a thought leader, a true partner and a collaborator with clients seeking to reinvent the way they do business. You will work closely with your clients while you educate and guide them on their Business Process Automation journey. Engage in work that matters and drives true business impact for the world's largest organizations.
**What You'll Do at Pega:**
+ Develop a trusted advisor relationship with multiple stakeholders across the client organization
+ Leverage industry and product knowledge to share insights about how a client can maximize license to drive business benefits
+ Penetrate new organizations/accounts and radiate new business within existing customer base in assigned portfolio
+ Provide insight to the customer as the basis of the commercial conversation, teaching customers something new/valuable about how to compete in their market
+ Continuously build and maintain a pipeline of sales activity through prospecting and pipelining using a variety of methods
+ Work with Pega's partners to generate Pega value propositions
**Who You Are:**
A motivated enterprise software sales executive, driven to add value to your clients and their business process automation strategies. You are able to push the customer's thinking to quickly gain credibility, build a strong relationship and contribute to the success of our clients and Pega.
**What You've Accomplished:**
+ Bachelor's degree or equivalent business experience
+ 10+ years of direct enterprise software sales experience
+ Experience selling into the State of Texas (state & local government agencies)
+ Stable and progressive history of quota achievement
+ Solid foundation in account management, radiation and pipelining
+ Knowledge of BPA, DPA, RPA, CRM and Case Management enterprise software solutions
+ Experience working with large partner organizations
+ Prior participation in a formal sales training
+ Track record of challenging and improving a customer's way of doing business
+ Technically current in business automation
+ Outstanding presenter
**Pega Offers You:**
+ Gartner and Forrester Analyst acclaimed technology leadership in a massive emerging market
+ The world's most innovative organizations as reference-able clients
+ Fast-paced, exciting, collaborative, and rewarding sales environment within innovative industries
+ Competitive salary, uncapped commission targets and Pega equity
#LI-SD2
Job ID: 22133
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
IT Project Manager - Public Sector
Posted 3 days ago
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IT Project Manager - Public Sector page is loaded IT Project Manager - Public Sector Apply locations US HI Remote US time type Full time posted on Posted 8 Days Ago job requisition id JR100989 Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit . Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base. Services: Strategy, Architecture, Planning, and Procurement Business Enablement Business Solutions Project Assurance Senior Consultant / Project Manager will provide Project Management services to our public sector clients. The Consultant will work with the project team(s) to provide overall leadership and task coordination as well as direct responsibility for the deliverables and work products produced by the team(s). These deliverables and work products will be completed in accordance with our overall strategy, approach, and methodology. Required Duties Provides project management over small to large software development and other projects. Oversee development of all deliverables, status reports and other work products. Plan and oversee all project work and develop/manage any potential organizational change management strategies or processes that might be needed. Advise our clients on processes, methodologies, standards and best practices to follow for their projects. Develop, manage, and update Project Plan and other project documents (e.g., Project Management Plan, Communication Plan, Risk Plan, Stakeholder Register). Support the client and stakeholders in the planning and strategy discussions on the best approach for addressing risks and issues as they occur. Understand various software development life cycle methodologies and how they are used. Participate in business development activities and assist with proposal development. Provide management oversight of project budget. Manage communications with clients, vendors, and project stakeholders. Effectively address and resolve conflicts across teams. Willingness to learn IV&V. Other Potential Duties: Perform IV&V tasks & develop IV&V reports Manage and track the IV&V findings (risk and issue) log Assisting our customers with business process reengineering Supervise one or more staff members directly The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification.It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified. Mandatory Qualifications: Must reside in western region of US. 7+ years of overall IT industry experience. 5+ years of prior project management experience using both Agile and Waterfall techniques in IT related projects to include operations, infrastructure, and application development projects. Excellent business writing skills. Strong Microsoft Office applications skills, including MS Project. Ability to use sound judgment in completing tasks and to seek guidance when needed. Attention to detail and ability to work with large data sets with accurate results. Ability to move projects forward within a specific timeline and budget. Commitment to exceptional client service. Creative problem-solving ability and a consultancy mindset. Ability to effectively interact with various levels of management and with clients and make presentations to various audiences. Flexible, self-starter possessing intellectual curiosity. Enthusiasm for life-long learning and staying well-informed about current technology and business issues. Able to follow, critically evaluate, and improve upon current processes. Ability to recognize issues and identify solutions. Preferred Qualifications: Resides in Oahu, Hawaii. Hawaii state agency experience. Active Project Management Professional (PMP) Certification. Active Certified Scrum Master (CSM) Certification Ability to understand complex federal regulations and requirements. Education: Bachelor’s degree required, master’s degree preferred Remote: This position is remote with travel/onsite requirements. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must: be available during your set working hours have a safe, private, and distraction-free environment in which to complete your work, and be able to give your full attention to the completion of your PCG job duties Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.We are accepting applications on an ongoing basis until filled. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $115,000-$135,000. #LI-AH1 #LI-remote Compensation: Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Similar Jobs (1) SAP Project Manager - Public Sector locations US time type Full time posted on Posted 8 Days Ago California Job Applicants Click here to access our privacy notice to California job applicants regarding the collection of personal information. #J-18808-Ljbffr
IT Project Manager - Public Sector
Posted 3 days ago
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Job Description
Join to apply for the IT Project Manager - Public Sector role at Public Consulting Group Join to apply for the IT Project Manager - Public Sector role at Public Consulting Group Get AI-powered advice on this job and more exclusive features. Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base. Services Strategy, Architecture, Planning, and Procurement Business Enablement Business Solutions Project Assurance Senior Consultant / Project Manager will provide Project Management services to our public sector clients. The Consultant will work with the project team(s) to provide overall leadership and task coordination as well as direct responsibility for the deliverables and work products produced by the team(s). These deliverables and work products will be completed in accordance with our overall strategy, approach, and methodology. Required Duties Provides project management over small to large software development and other projects. Oversee development of all deliverables, status reports and other work products. Plan and oversee all project work and develop/manage any potential organizational change management strategies or processes that might be needed. Advise our clients on processes, methodologies, standards and best practices to follow for their projects. Develop, manage, and update Project Plan and other project documents (e.g., Project Management Plan, Communication Plan, Risk Plan, Stakeholder Register). Support the client and stakeholders in the planning and strategy discussions on the best approach for addressing risks and issues as they occur. Understand various software development life cycle methodologies and how they are used. Participate in business development activities and assist with proposal development. Provide management oversight of project budget. Manage communications with clients, vendors, and project stakeholders. Effectively address and resolve conflicts across teams. Willingness to learn IV&V. Other Potential Duties Perform IV&V tasks & develop IV&V reports Manage and track the IV&V findings (risk and issue) log Assisting our customers with business process reengineering Supervise one or more staff members directly The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified. Mandatory Qualifications Must reside in western region of US. 7+ years of overall IT industry experience. 5+ years of prior project management experience using both Agile and Waterfall techniques in IT related projects to include operations, infrastructure, and application development projects. Excellent business writing skills. Strong Microsoft Office applications skills, including MS Project. Ability to use sound judgment in completing tasks and to seek guidance when needed. Attention to detail and ability to work with large data sets with accurate results. Ability to move projects forward within a specific timeline and budget. Commitment to exceptional client service. Creative problem-solving ability and a consultancy mindset. Ability to effectively interact with various levels of management and with clients and make presentations to various audiences. Flexible, self-starter possessing intellectual curiosity. Enthusiasm for life-long learning and staying well-informed about current technology and business issues. Able to follow, critically evaluate, and improve upon current processes. Ability to recognize issues and identify solutions. Preferred Qualifications Resides in Oahu, Hawaii. Hawaii state agency experience. Active Project Management Professional (PMP) Certification. Active Certified Scrum Master (CSM) Certification Ability to understand complex federal regulations and requirements. Education Bachelor’s degree required, master’s degree preferred Remote This position is remote with travel/onsite requirements. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must: be available during your set working hours have a safe, private, and distraction-free environment in which to complete your work, and be able to give your full attention to the completion of your PCG job duties Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.We are accepting applications on an ongoing basis until filled. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $115,000-$135,000. Compensation Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Project Management and Information Technology Industries Professional Services Referrals increase your chances of interviewing at Public Consulting Group by 2x Get notified about new Information Technology Project Manager jobs in Kalawao County, HI . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
IT Business Analyst - Public Sector (Hawaii)
Posted 3 days ago
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Job Description
IT Business Analyst - Public Sector (Hawaii) page is loaded IT Business Analyst - Public Sector (Hawaii) Apply locations US HI Remote time type Full time posted on Posted 15 Days Ago job requisition id JR100577 Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit . Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base. Services: Strategy, Architecture, Planning, and Procurement Business Enablement Business Solutions Project Assurance Duties and Responsibilities Conducts business analysis for the various business platform. Prepares and presents parts of written status reports for clients. Completes analysis on large data sets. Develops competency in enterprise IT system analysis and development. Develops competency in federal and state policy, specifically federal funding requirements. Assists with the implementation of major project phases or tasks. Participates on proposal writing teams, including writing and coordinating submissions. Assists with preparation of other written reports, major deliverables, and other materials for clients. Collects and enters project related data. Assists in the development and maintenance of project budgets and prepare client invoices. Other responsibilities as necessary. The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification.It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified. Qualifications Required Skills Must reside on the island of Oahu, HI. Strong interpersonal, organizational, research, presentation, time management, problem-solving, and oral and written communication skills. A detail-oriented problem solving approach to business and technical issues. Flexibility and willingness to embrace change. Self-starter possessing intellectual curiosity. Enthusiasm for life-long learning and staying well-informed about current industry issues. A commitment to deliver exceptional client service. Strong analytical skills, including the ability to review IT systems and analyze policy and legislation. Ability to work both in a team situation and autonomously. Proficiency in Microsoft applications, in particular Access, PowerPoint, and Excel. IIBA and/or PMI certifications a plus. Bachelor’s Degree or equivalent experience required 1-3 years of relevant work experience in consulting, IT or other relevant field. Supervisory Responsibility None Working Conditions This position is remote with travel/onsite requirements. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must: be available during your set working hours have a safe, private, and distraction-free environment in which to complete your work, and be able to give your full attention to the completion of your PCG job duties Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,000-75,000. #LI-AH1 #LI-remote #D-PCG Compensation: Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. About Us California Job Applicants Click here to access our privacy notice to California job applicants regarding the collection of personal information. #J-18808-Ljbffr
Compensation Senior Manager with Public Sector Consulting Experience

Posted 7 days ago
Job Viewed
Job Description
Recruiting for this role will end on August 29th, 2025.
Work you'll do
+ Lead total cash compensation studies for a variety of public sector clients
+ Lead the development of base pay and incentive compensation programs
+ Lead M&A integration projects focusing on program and job harmonization
+ Model financial impact of compensation plans in support of compensation plan analysis and design
+ Lead compensation function process definition and organization structure design projects
+ Collaborate with clients to conduct performance metrics studies
+ Prepare client reports including exhibits and summaries
+ Lead significant portions of large client projects and workstreams; manage mid-sized to large projects with minimal direction; effectively leverage project management techniques, (i.e. leading status update meetings and managing project financials)
+ Participate in broader rewards projects including performance management, employee benefits, retirement, healthcare, performance optimization, cash/non-cash reward and recognition
+ Participate in marketing initiatives including developing compensation methodologies and approaches, writing and supporting proposals, and conducting surveys
+ Research and prepare speeches for internal and external presentation
+ Contribute to intellectual eminence and the development of firm viewpoints on a variety of total rewards topics
+ Leverage expert knowledge of and extensive experience in classification, FLSA determinations, developing and/or implementing job evaluation programs,
+ Support development and writing of job descriptions, job analysis and job evaluation methodology
+ Ensure sound and fair application of evaluation methodology; explain and defend the results during internal and external review
+ Manage, mentor, and train junior staff; ensure that deliverables meet expectations for quality and timeliness and manage project workload
+ Lead full lifecycle business development activities
+ Other duties, as requested
The team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Insights, Innovation, & Operate offering provides key aspects of our clients' businesses with technology, data, and deep technical and human capabilities. Innovates and delivers creative, industry-centric solutions that streamline work and accelerate speed-to-value.
Qualifications
Required:
+ Bachelor's degree in business administration, human resources, or another related field
+ Ten years of professional experience in job evaluation/architecture, compensation analysis/design, and/or total rewards
+ Five years of management consulting experience in a leadership role
+ Experience designing compensation and job architecture programs for government clients
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
+ Ability to travel 25%, on average, based on the work you do and the clients/sectors you serve
Preferred:
+ Advanced degree in a related field
+ Relevant certifications, such as CCP, PHR, and others
+ Experience writing proposals and leading business development activities
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $158,900 to $292,900.
Information for applicants with a need for accommodation: qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Government and Public Sector - Service Support Desk Analyst

Posted 7 days ago
Job Viewed
Job Description
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
From strategy to execution, the Government & Public Sector practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans, and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.
**The opportunity**
Ernst & Young (EY) US Government and Public Sector (GPS) practice is a robust and emerging practice with tremendous potential for growth - and we are prepared to tap into that potential. Our US GPS practice combines an understanding of the public sector's diverse needs, focused on delivering improved public services, with private sector leading practices. We are seeing tremendous growth within the GPS team and there is a great need for rising leaders. Unprecedented challenges require us to be connected, responsive and insightful. Are you ready to join our team and help build a better working world?
We are seeking a **Service Support Desk Analyst** to support our growing team.
**Your key responsibilities**
+ Provide technical help desk support to customers calling the Service Support Desk (i.e., Help Desk) to resolve problems or issues with the IDMS and/or EIWS, as well as troubleshoot connectivity and other user problems related to:
+ Initiating the chain of trust for identity proofing and providing trusted services to confirm employer sponsorship, binding the applicant to their biometric, and validating the identity source documentation; and HSPD-12 Program and Card Management Support Services
+ Initializing PIV cards with appropriate software and data elements for the requested identity verification, personalize the cards with the identity credentials of authorized subjects, and deliver the personalized cards to the authorized subject along with appropriate instructions for protection and use.
**To qualify for the role, you must have**
+ Ability to work in a high-demand, fast-paced environment.
+ Excellent verbal, interpersonal, and written communications skills.
+ Able to effectively communicate technical requirements for programs.
+ Team oriented individual who is able to work with multiple sizes of groups or departments, as well as a diverse group of individuals
+ Strong oral and written communication skills and the ability to present a polished,
+ professional, and diplomatic image to clients
+ Willingness to work until the job is done- and commitment to the mission
+ Strong attention to detail and organization skills
+ Strong analytical and interpersonal skill (Software knowledge requirement)
+ Proficient in windows based software including Word, Excel, Power Point, Visio
+ Ability to work at every level of the organization, from team members to top level executives
+ Ability to work at every level of the organization, from team members to top level executives
+ US Citizenship required.
**Ideally, you'll also have**
+ **Clearance:** Active DHS clearance
**What we look for**
We're interested in highly motivated, talented individuals with a strong willingness to think outside of the box and continue to learn. You can expect plenty of autonomy in this role, so you'll need the motivation to take initiative and seek out opportunities to improve our current relationships and expand our business in the evolving market. If you're serious about consulting and ready to take on some of our clients' most complex issues, this role is for you.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $32,900 to $4,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 39,600 to 61,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law?
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
Senior Cloud Support Engineer - Public Sector, SQL (2nd Shift)
Posted 1 day ago
Job Viewed
Job Description
Where Data Does More. Join the Snowflake team.
Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers' success. We form partnerships with customers by listening, learning, and building connections.
Snowflake's values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do.
Snowflake's Support team is expanding! We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking.
MANDATORY REQUIREMENTS FOR THE ROLE:-
The position may require access to U.S. export-controlled technologies, technical data, or sensitive government data.
Employment with Snowflake is contingent on Snowflake verifying that you: (i) may legally access U.S. export-controlled technologies, technical data, or sensitive government data; or (ii) are eligible to obtain, in a timely manner, any necessary license or other authorization(s) from the U.S. Government to allow access to U.S. export-controlled technology, technical data, or sensitive government data.
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Participate in pager duty rotations during nights, weekends, and holidays
Ability to work a 2nd (mid shift) and start between 3-5 pm PT
Work the regular US daytime business hours during the ramp up period (1-3 months) before transitioning to assigned shift
Applicants should be flexible with schedule changes to meet business needs
As a Senior Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance and for expert advice with regards to their effective and optimal use of Snowflake. You will be the voice of the customer into Snowflake's product and engineering teams for product feedback and improvements. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements.
Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers. You will develop a strong understanding of the customer's use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.
Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.
YOU WILL:-
Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
Document known solutions to the internal and external knowledge base
Report well-documented bugs and feature requests arising from customer submitted requests
Partner with engineering teams in prioritizing and resolving customer requests
Participate in incident management and on-call rotation
Participate in a variety of Support initiatives
Provide support coverage during holidays and weekends based on business needs
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Bachelor's. or Master's degree in Computer Science or equivalent discipline
5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
Excellent writing and communication skills in English with attention to detail
Ability to work in a highly collaborative environment across global teams
Understanding of data warehousing fundamentals and concepts
Ability to debug, rewrite, and troubleshoot complex SQL queries for achieving workarounds or better solutions
Strong knowledge of RDBMS, SQL data types, aggregations, and functions including analytical/window functions
Good understanding of RDBMS query profiles and execution plans to analyze query performance and make recommendations for improvement
Good understanding of database query lifecycle and internal join processing
Database migration and ETL experience
Scripting/coding experience in any programming language
Familiarity with semi-structured data
Experience in RDBMS workload management and database performance
Good understanding of any of the major cloud service provider's ecosystem
Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
Understanding of database patch and release management
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Experience working with a distributed database i.e. big data and/or MPP (massively parallel processing) databases.
Troubleshooting skills on a variety of operating systems (Windows, Mac, *Nix)
Good understanding of the technical fundamentals of the internet. You should have a solid knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues.
Understanding of cloud computing security concepts
Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
The following represents the expected range of compensation for this role:
- The estimated base salary range for this role is $98,000 - $144,600.
- Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.
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