13 Local Hotels jobs in Orange Beach
Front Desk Manager
Posted 5 days ago
Job Viewed
Job Description
Front Desk Manager Embassy Suites Beach Resort | Gulf Shores, AL
Peachtree Group is a privately held, fully integrated real estate investment management, lending, and servicing platform. The company owns, operates, manages, and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100+ hotels across 27 brands with 14,000+ rooms in 26 states.
Be part of something special from the very beginning! The Embassy Suites Beach Resort in Gulf Shores, Alabama, is a brand-new, all-suite beachfront resort offering elevated service, upscale amenities, and unforgettable coastal experiences. We're building a team of hospitality professionals who are passionate about service, teamwork, and creating memorable stays for every guest.
Position Overview:
The Front Desk Manager is responsible for overseeing the day-to-day operations of the Front Office, ensuring an exceptional guest experience from check-in to check-out. This role leads the front desk team with a focus on hospitality, accuracy, and efficiency, while upholding Hilton brand standards and delivering southern hospitality at its finest in a beachfront resort environment.
Key Responsibilities:
- Lead and manage all functions of the front desk operation, including guest check-in/check-out, reservations, and guest services.
- Recruit, train, schedule, and develop front office team members to ensure high performance and guest satisfaction.
- Ensure a warm, welcoming, and professional environment for all guests and visitors.
- Handle guest issues, concerns, and special requests promptly and professionally.
- Monitor and manage front office financials including cash handling, room rates, and billing accuracy.
- Ensure compliance with Hilton standards, local regulations, and company policies.
- Collaborate with other departments (Housekeeping, Engineering, Sales, etc.) to ensure seamless guest service.
- Maintain knowledge of resort activities, services, and area attractions to assist guests effectively.
- Monitor performance metrics (e.g., SALT scores, upselling success, occupancy) and implement improvements as needed.
- Serve as Manager on Duty in rotation with leadership team.
Qualifications:
- High school diploma or equivalent required; hospitality degree or relevant college coursework preferred.
- Minimum 23 years of front desk or guest services supervisory experience, preferably in a full-service or resort setting.
- Proven leadership and team management skills with a guest-first mindset.
- Strong communication, organizational, and problem-solving abilities.
- Proficiency in Hilton OnQ PMS and familiarity with Hilton policies preferred.
- Must be able to work a flexible schedule, including weekends, holidays, and evenings.
Benefits:
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
Front Desk Supervisor
Posted 6 days ago
Job Viewed
Job Description
Raines Co. - Your Future is Now!
Position Summary: The Front Desk Supervisor assists and guides the front office, housekeeping and breakfast staff through their daily duties and responsibilities.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the worlds leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Essential Job Functions
- Ensures Outstanding customer care at all times
- Maintains a friendly, professional, cheerful, and courteous demeanor at all times
- Accurately answers inquiries from potential guests and accepts hotel reservations
- Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
- Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service
- Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation
- Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Adheres to company credit limit policies
- Allocates rooms to expected arrivals after checking the guests preferences and special requests
- Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
- Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
- Cross checks all billing instructions to ensure they are correctly updated
- Handles group arrivals and market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank
- Participates in setting yield management strategies, marketing programs and rates
- Performs other duties as assigned, requested or deemed necessary by management
- Ensures Front desk log (book or system) is always updated and acted upon
- Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
- Assists all departments in servicing the guests especially during high volume periods
- Takes responsibility in the absence of the Front Office Manager/Assistant General Manager
- Produces hotel front desk schedules
- Participates in the budget and forecast reporting
- Ensures time and attendance policies and payroll are accurately reflected
- Attends meetings as required
- Ensures front desk supplies are stocked and computer equipment functioning properly
Experience and Education:
Front Desk Agent, customer service representative, or similar guest-facing experience
Prior supervisory experience in the hospitality industry with Marriott is preferred. Very strong when it comes to Fosse, MARSHA and all the Marriott Global Source tools is a must.
Experience with brand or property specific Fosse PMS
M3, Efficenter, Quore, PBX and other hotel related systems
Proficient in Microsoft 365 or similar computer applications
Minimum High school diploma, GED or equivalent
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
EEO/D/V
Application Tips:We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.
#J-18808-LjbffrFront Desk Associate
Posted 21 days ago
Job Viewed
Job Description
We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
- Manage reservations and check guests in and out using a computerized system
- Handle guest requests, such as booking tours or making restaurant reservations
- Assist with check-in and check-out processes, including handling payments and issuing keys
- Answer phone calls and respond to online inquiries in a timely and professional manner
- Assist with organizing and setting up events and meetings
- Handle guest complaints and concerns with grace and professionalism
- Perform light cleaning duties, such as wiping down counters and restocking supplies
- Other duties as assigned
- Previous experience as a front desk agent or in a customer service role is preferred
- Strong communication and interpersonal skills
- Ability to multitask and handle a high-volume workload
- Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
- Flexibility to work evenings, weekends, and holidays as needed
- Competitive salary
- Employee discounts on hotel rooms and amenities
- Opportunities for advancement within the company
- Professional development opportunities
- Positive and supportive work environment
Job Information
Hotel Front Desk Agent
Posted 11 days ago
Job Viewed
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
•Mitigate customer complaints as needed
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Bookkeeping: keep accurate records of all hotel guest account information
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications
•Has experience answering telephone calls and troubleshooting stressful situations
•Working knowledge of Microsoft Office and reservation management systems
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Must have graduated high school, received a GED or equivalent
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Front Desk Agent Turquoise Place
Posted 12 days ago
Job Viewed
Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Front Desk Agents are responsible for creating the first impression of WORLD CLASS SERVICE for our guests. We are looking for enthusiastic team members to assist guests with the highest level of customer service by welcoming them to our resort and providing necessary information for an unforgettable vacation. Responsibilities include checking guests in/out,assisting guests with resort information and inquiries and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests.
Essential Duties:
- Prepare arrival information to include key packets, etc.
- Check guests in/out and share resort and local information.
- Assist guests with issues and problem resolution.
- Answer calls and assist guests with reservation inquiries and questions.
- Perform other duties as assigned.
- Excellent written and verbal communication.
- Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
- Must be self-motivated with ability to in a team environment
- Must have excellent guest service and problem resolution skills.
- Prior Front Desk experience a plus!
- Must be able to stand/walk for entire shift
- Must be able to bend, kneel, and stoop
- Must be able to move/lift up to 25 lbs.
Compensation: $14.00 per hour
At Spectrum Resorts, we believe in teamwork, family, and supporting each other. It's just who we are
Is this who YOU are? If so, we may have a place for you at our family of resorts, in Gulf Shores and in Orange Beach.
Spectrum Resorts is home to team members who want to make a difference in the lives of their work family and the families we host each year. Together, we're redefining the beach vacation into a time when families can truly rest, relax, and reconnect with their loved ones. We're doing all this while innovating in the industry, nurturing career goals, and celebrating each other's successes.
Curious about what it's like to be a world-class team member at Spectrum Resorts? Listen to what the team has to say
Front Desk Supervisor Turquoise Place
Posted 14 days ago
Job Viewed
Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
- Paid time off
The Front Desk Supervisor is responsible for supporting the Front Desk team by ensuring a high level of team and guest satisfaction, maintaining a safe and productive work environment, and promoting Spectrum values.
Job Duties:
- Supervise the Front Desk team to include scheduling, discipline, etc.
- Prepare/organize daily activities/duties of Front Desk.
- Oversee the completion of checklists; audit checklists for accuracy
- Ensure guest arrival/departure information is prepared.
- Assist team with checking guests in/out and other duties
- Assist with problem resolution
- Maintains good communication between departments
- Perform other duties as assigned
- Must possess excellent written and verbal communication.
- Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
- Must have excellent team leadership and developmental skills
- Must be able to encourage a positive attitude in all team members.
- Minimum of 1-year prior supervisory experience.
- Minimum of 1 year prior Front Desk/Reservations experience.
- Must be able to stand/walk for entire shift
- Must be able to bend, stoop, kneel, crouch
- Must be able to lift/move up to 25 lbs. as needed
Compensation: $16.00 per hour
At Spectrum Resorts, we believe in teamwork, family, and supporting each other. It's just who we are
Is this who YOU are? If so, we may have a place for you at our family of resorts, in Gulf Shores and in Orange Beach.
Spectrum Resorts is home to team members who want to make a difference in the lives of their work family and the families we host each year. Together, we're redefining the beach vacation into a time when families can truly rest, relax, and reconnect with their loved ones. We're doing all this while innovating in the industry, nurturing career goals, and celebrating each other's successes.
Curious about what it's like to be a world-class team member at Spectrum Resorts? Listen to what the team has to say
Front Desk Supervisor/Customer Service - Hilton
Posted today
Job Viewed
Job Description
Be The First To Know
About the latest Local hotels Jobs in Orange Beach !
Hilton Hotel Brands - Front Desk Agent
Posted today
Job Viewed