8,064 Logistics Support Staff jobs in the United States

Logistics Support Specialist

InXpress Global Ltd, a top-ranked international franchise company with an affiliate in South Jordan, is seeking a dynamic and articulate Customer Service Support Specialist to assist franchisees in international and domestic logistics inquiries and support. Your contributions to our team will be fundamental in ensuring customer satisfaction is exceeded and that InXpress continues to lead in innovative shipping solutions.

Key Responsibilities:

• Embrace a culture of collaboration and creativity!
• Be an integral part of our support center by building and maintaining relationships with Franchise Owners.
• Support Franchise Owners and their staff via inbound helpdesk inquiries.
• Train and assist franchisees and/or customers on how to handle issues in the future.
• Provide solution-focused information in response to inquiries regarding software, products, and services offered.
• Use analytical skills to determine the best solution.
• Become an expert in InXpress software, systems, processes, and procedures. We'll teach you these!

Required Qualifications:

• High school diploma required
• Logistics experience a plus
• 2+ years’ customer support experience
• Excellent verbal and written communication skills
• Able to resolve conflict and interact well with different personality types
• Ability to multi-task, prioritize, and manage time effectively
• Must be able to pass a background and drug test.
• Adhere to the InXpress Core Values:
• Give Back
• Results Driven
• Energetic Fun
• All in!
• Targeted Improvement

Work Location: On site

Job Type: Full-time

Salary: $18.00 - $20.00 per hour

What We Offer:

• 401(k) with company match
• Comprehensive benefits package which includes Medical, Dental, Vision, Disability, Life Insurance, and Pet Insurance
• Paid time off
• Wellness rewards program
• Collaborative team culture
• Development opportunities

Schedule:

• 8-hour shift
• Monday to Friday
• No weekends or holidays

Experience:

· Customer Service: 2 years (Preferred)

· Logistics: 1 year (Preferred)

MANTECH is seeking a motivated, career and customer-oriented Logistics Support Analyst to join our Fleet Readiness Center Software Support Activity team in Jacksonville, FL. This position is onsite.

Responsibilities include but are not limited to:

• Duplicate software using the VinPower Digital Shark Duplicators for release and testing software

• Label software using the Epson Disc Producer

• Package software based on customer and FedEx requirements

• Ship software per the release requirements

• Track all packages that leave the building including their tamper evident number, tracking number, and delivery date/signature information (requires excel)

• Once releases are shipped, send an email notification to all recipients that includes the technical directive and summary of changes information, add to the tracking document

• Communicate with customers as they email/call related to their packages

• Follow-up with FedEx as necessary while packages go missing or are not scanned into their system

• Ensure a claim is put in where needed to track these discrepancies

• Update the master list for address and quantity requirements per location based on emails/phone calls received

• Take inventory and put in orders with customers for office/blank media needs and take part in weekly meetings

Minimum Qualifications:

• High School Diploma

• 3+ years of experience related to shipping, receiving, and tracking of software products or similar materials

• Experience providing customer service communications via email and phone

• Must have experience or the willingness to learn production of software disc and labeling of software products

• Proficient with MS Office

Preferred Qualifications:

• Experience in Software Configuration Management and Logistics

• Experience in producing/duplicating software discs, labeling, shipping and tracking of software products

• Experience using VinPower Digital Shark Duplicators or similar equipment

• Experience in shipping, tracking, and filing FedEx claims for missing packages

Clearance Requirements:

• US Citizenship required and must be able to start with an Interim Secret Clearance with the ability to obtain a Secret Clearance

Physical Requirements:

• Must be able to remain in a stationary position 50%

• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

• Tasking is primarily computer based

• The person in this position must be able to operate and perform tasking on a PC

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.

• Research trailer activity and identify opportunities to reposition equipment
• Ensure trailers are being used, re-filled, and re-used promptly
• Communicate with drivers about load completion and pay rates
• Assist customers via phone and email
• Process payments and dispatch as needed

• High school diploma or GED
• 3+ months of customer service experience (office or call center a plus)
• Transportation/logistics experience preferred
• Strong communication, organization, and critical-thinking skills
• Comfortable in a fast-paced environment, proficient with Microsoft Office

• Acts as a resource and role model to department staff on training/orientation, and day-to-day work direction. Monitors department productivity, staffing levels, and directs effort and/or guidance on more complex issues.
• Assists in the investigation of procedure, process, and/or performance failures aiding in resolution. Reviews and reports discrepancies to leadership. Documents appropriate information for quality assurance/improvement according to established protocol.
• Assists with Human Resource responsibilities, which may include interviewing and selection of new staff, staff development, and resolution of teammate general concerns.
• Assists in interpreting department policies / procedures and advises and updates department staff on procedural changes. Maintains constructive and effective communication to enhance department performance.
• Performs all duties related to courier and dispatch roles to ensure department staffing levels are maintained.
• Collaborates with internal and external customers to coordinate and validate business rules and execute new account implementations.
• Oversees the logistics database systems for proper functionality and utilization. Utilizes data for route design or adjustments to business changes.
• Provides administrative support to department leadership related to data spreadsheets, route sheet reviews, and correction of inaccurate data. Reviews, edits, and updates logistics hospital schedule on an ongoing basis.
• Assists with reporting of data for logistics key responsibility areas and metrics review.

• Demonstrates ability to direct and lead a group of staff on department daily activities
• Excellent communication skills
• Basic computer skills including experience using computer software applications
• Ability to work in a fast-paced environment and the ability to handle multiple tasks simultaneously under general direction
• Demonstrated customer service skills to interfaces with internal and external customers
• Demonstrates a willingness to work a flexible schedule, which may include working an alternative site or shift assignment

• Operates all equipment necessary to perform job functions
• Frequently lifts 20lbs. Occasionally lifts up to 50lbs.
• Must be able to sit, stand, bend, and walk the majority of the workday
• May be exposed to biological and/or chemical agents
• Must be able to drive in inclement weather

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

• Duties include development of Logistics Acquisition and DMSMS plans and documents.
• Also have the ability to evaluate available resources and recommend funding requirements and plans to ensure logistics and program support for the Air Force Nuclear Weapon Center's Air Delivered Directorate (AFNWC/NDW) WS3 Program subsystems.
• The applicant will provide logistics services to support WS3 equipment deployed worldwide. Specific expertise is required to expedite hardware through the repair process and the defense supply systems to reach end users. In addition to deliverable reports, support personnel is required to input data to Government produced reports, data systems, and briefings as requested.

• The position requires at least five years of combined industry and federal government experience in DOD weapon system logistics/sustainment/product support or a Bachelor of Science or Business Administration degree from an accredited college/university is required.
• Must be intimately familiar with writing the LCSP to ensure it encapsulates all covered systems and details the system's product support planning and sustainment, pursuant to Title 10 USC 2337.
• DMSMS is a significant concern, particularly in industries like aerospace and defense where products have long lifecycles and require consistent access to specific components.
• Must have experience or the ability to perform the following obsolescence functions: Identification and Monitoring, Component Lifecycle Tracking, Predictive Analysis, Bill of Materials (BOM) Analysis, Alerting and Reporting, Impact Assessment, and develop Mitigation Strategies.
• Logistician must develop and implement new DMSMS Management Plan on existing programs in sustainment already.
• Additionally, will be responsible for overseeing all packaging, handling, shipping, storage and transportation needs and requirements to support worldwide test and evaluation operations.
• The applicant will have experience tracking inventory, providing status reports, and logistics plans to support and ensure the distribution and delivery commitments for manufacturing or servicing of products, equipment, and systems.
• Applicant should be proficient in the use of standard M/S office applications.
• Excellent verbal communication, written, and quantitative analytical skills are required.
• Must be knowledgeable of DoD 5000.2 (Operation of the Adaptive Acquisition Framework), DOD's integrated product support element structure, and the DoD Product Support Manager Guidebook.
• Desired Certifications: APDP (Life Cycle Logistics (LCL))
• Applicant must have experience in DoD weapon system logistics/sustainment and acquisition of weapon systems.
• Additional Requirements: Applicant must have U.S. citizenship, have an active passport, and have at least a Secret security clearance with the ability to obtain DoD Top Secret security clearance. Applicant may be required to travel CONUS/OCONUS for a few weeks at a time.