65 Loyalty Programs jobs in the United States
Customer Retention / Collections Specialist
Posted today
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Career Opportunity - Customer Retention / Collections Specialist with Better Business Bureau in Cincinnati, OH. Do you possess exceptional customer service skills? Do you have experience with resolving accounting and invoicing discrepancies with tact and diplomacy? The Cincinnati Better Business Bureau offers a unique opportunity to engage with the local business community and set a high standard for ethics!
As a Customer Retention / Collections Specialist, you will work directly with accredited businesses, internal and external contacts to resolve invoice discrepancies, update contact information, process payments and perform collection tasks, all with an eye towards retaining the customer. Additionally, you will:
- Provide support and solutions to businesses to retain their BBB accreditation.
- Contact delinquent Accredited Businesses to confirm BBB accreditation status.
- Provide guidance to businesses needing to update their contact and billing information.
- Provide regular progress reports to Management.
- Update CRM system for Accredited Businesses as appropriate.
- Work collaboratively across internal BBB departments to provide superior customer service.
Qualified candidates will have:
- Associate's degree with accounts receivable/collections experience.
- Strong communication and interpersonal skills.
- Experience in customer service and sales (3+ years preferred).
- Ability to handle difficult conversations with tact and professionalism.
- Proficiency with Microsoft Office products (especially Excel), internet searching and CRM systems.
- Self-starter mindset with problem solving abilities.
The Better Business Bureau (BBB) has been the gold standard for ethics in business since 1912, and BBB Cincinnati has been a beacon of excellence in our region since 1926. For nearly a century, we've been dedicated to advancing and protecting America's marketplace by serving and advocating for local businesses, consumers, and the community.
Why You'll Love Working Here: At BBB Cincinnati, we believe in the power of ethics, integrity, and collaboration. We offer a supportive work environment where your passion for serving the community will be valued and rewarded. Join us and be part of a team that makes a real impact!
Equal Opportunity Employer: BBB is an equal opportunity employer and does not discriminate against employees or applicants on the basis of any legally protected activity or status, including but not limited to race, color, sex (including pregnancy, sexual orientation, gender identity or expression), religion, national origin or ethnicity, age, disability, genetic history, military/veteran status, or salary history.
Employer is EOE/AA/M/F/D/V.
#ZR
Bilingual Customer Retention Agent
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The salary range for this role is $15.30-$15.80 per hour*
**Overview** :
As a **Customer Retention Agent** , you will play a critical role in our fast-paced, goal-oriented virtual call center. This work-from-home position focuses on providing excellent customer service, managing both outbound and inbound calls, and assisting customers with resolving their lease agreements. Your ability to build strong relationships, communicate effectively, and manage multiple responsibilities will be essential to your success in this role.
**Total Rewards** :
Our comprehensive benefits package** includes:
+ Medical, Dental, Vision
+ Employee Retirement Plan, 401(k)
+ Life Insurance
+ Paid Time Off (vacation, sick days, holidays)
+ Ongoing Training and Development
+ Tuition Reimbursement
+ Employee Assistance Program
+ Wellness Programs (physical and financial)
+ Discounts and Associate Purchase Plan
**The Details** :
**What You Need** :
+ High school diploma or GED
+ 2+ years of phone experience in a customer service or call center environment (preferred)
+ Collections experience (first or third party) helpful but not required
+ Proficiency in MS Word, Excel, and Outlook
+ Strong interpersonal and communication skills, both verbal and written
+ Ability to work independently in a remote setting
**What You'll Do** :
+ Contact assigned customers about expired lease agreements to secure payment or arrange product returns
+ Communicate with customers and store teams to resolve nonpayment issues and review terms of agreements
+ Build effective working relationships to reduce charge-offs and bad debt
+ Practice active listening to understand customer needs while aligning with company objectives
+ Perform other duties as assigned by management
**Additional Requirements** :
+ Ability to manage time and resources to handle daily multi-tasking demands
+ Strong attention to detail and proactive problem-solving skills
+ Commitment to providing excellent customer service
+ Initiative, a strong work ethic, and the ability to adapt to new challenges
_*This is a non-exempt role, paid an hourly wage. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law._
_**Benefits vary based on full-time employment status._
Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact Aaron's is an Equal Opportunity Employer.
Customer Retention Sales Manager
Posted 26 days ago
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Keep Clients Happy. Drive Growth. Earn Without Limits.
We’re seeking a motivated Customer Retention Sales Manager to lead the way in building strong client relationships and driving long-term customer loyalty. In this role, you’ll focus on keeping existing clients engaged, upselling services, and ensuring satisfaction — all while enjoying the freedom of remote work and uncapped earning potential.
Customer Retention Sales Manager
Posted 5 days ago
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About the Role
We are seeking a proactive and relationship-driven professional to join our team as a Customer Retention Sales Manager. This remote, 1099 independent contractor role offers performance-based pay with unlimited earning potential . You will work with existing and returning clients to strengthen relationships, identify additional needs, and ensure they remain long-term customers. Full training and mentorship are provided—no prior sales or insurance experience required.
What You’ll Do
Manage and maintain relationships with existing clients
Conduct virtual or phone check-ins to assess satisfaction and uncover new needs
Recommend additional products or services to enhance coverage and benefits
Guide clients through updates, renewals, and policy changes
Keep accurate records of all interactions in our CRM
Participate in ongoing training to refine your sales and service skills
What We Offer
100% remote work – you set your own schedule
Comprehensive training & mentorship
Access to a steady stream of warm, qualified leads
Earnings tied directly to performance – no cap on income
Long-term career growth opportunities in a growing industry
Qualifications
Excellent communication and relationship-building skills
Strong problem-solving abilities
Self-motivated and results-oriented
Comfortable working independently from home
Basic computer skills and attention to detail
Must be authorized to work in the U.S.
Must be able to obtain a state life insurance license (training provided)
Position Type: 1099 Independent Contractor
Compensation: 100% commission – income based entirely on results
Customer Retention Sales Manager
Posted 11 days ago
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Keep Clients Happy. Drive Renewals. Lead with Impact.
Are you a relationship-driven sales professional with a passion for keeping clients engaged and loyal? We’re looking for a Customer Retention Sales Manager to lead client retention strategies, boost renewal rates, and drive long-term value — all while working remotely and earning uncapped commission.
What You’ll Do:
Manage relationships with existing clients to ensure satisfaction and retention
Identify opportunities for renewals, upsells, and long-term engagement
Proactively resolve issues and address client concerns
Develop retention strategies and implement follow-up campaigns
Track performance metrics and share insights with leadership
What You’ll Get:
100% commission-based pay – unlimited income potential
Remote flexibility – work from home, on your own time
Performance incentives and bonuses for high retention rates
Training & mentorship from top-producing leaders
Opportunities to grow into senior leadership roles
Customer Retention Sales Manager
Posted 13 days ago
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Job Description
Keep Clients Engaged. Drive Renewals. Grow Revenue.
We’re seeking a proactive, relationship-driven Customer Retention Sales Manager to help us maintain and grow our client base. In this role, you’ll focus on strengthening client loyalty, preventing churn, and maximizing long-term value — all while working remotely with unlimited earning potential.
What You’ll Do:
Manage a portfolio of existing clients, ensuring satisfaction and loyalty
Proactively engage with clients to prevent cancellations or drop-off
Identify upsell and cross-sell opportunities to increase client value
Resolve service issues and overcome objections with confidence
Collaborate with internal teams to ensure smooth client experiences
What You Get:
100% commission pay – earn on renewals, upsells, and retention wins
Remote work flexibility – work from anywhere, on your schedule
Training and mentorship from industry leaders
Bonuses and recognition for top performance
Career advancement opportunities based on results
Customer Retention Sales Manager
Posted 15 days ago
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About Us
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures. We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships.
Job Summary
We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing clients. You will help ensure policyholders stay engaged, supported, and protected. This position is ideal for a relationship-driven leader who thrives on service, strategy, and performance.
Responsibilities
Manage a remote team dedicated to customer retention and satisfaction
Develop and implement strategies to reduce policy cancellations
Support existing clients through policy reviews and value-based conversations
Identify upsell opportunities where appropriate
Handle escalated concerns with professionalism and care
Track team performance and provide coaching to improve results
Work closely with sales and service teams to ensure continuity in the customer journey
Maintain accurate records of communication and performance
What We Offer
Remote work with flexible hours
Leadership bonuses and uncapped commission potential
Ongoing training and development
Supportive team culture focused on impact and growth
Clear advancement opportunities in a growing agency
Requirements
Minimum of two years of experience in sales, customer service, or account management
Previous leadership or management experience preferred
Background in insurance or financial services is a plus
Strong communication, problem-solving, and organizational skills
Comfortable using CRM platforms and managing remote workflows
Life and Health insurance license or willingness to obtain within 30 days
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Customer Retention Sales Manager
Posted 19 days ago
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Remote | 100% Commission | Leadership Opportunity
About The Rustman AgencyThe Rustman Agency is a fast-growing, client-focused life insurance brokerage helping families across the country protect their financial futures. We specialize in life, final expense, and mortgage protection insurance. Our mission is rooted in integrity, service, and long-term impact—for both clients and agents.
Position OverviewWe’re seeking a Customer Retention Sales Manager to lead and grow a team focused on client loyalty, satisfaction, and policy renewals. In this fully remote, 100% commission-based role, you’ll be responsible for ensuring existing policyholders remain protected, engaged, and supported—while also developing the skills of a high-performing retention team.
This is an ideal role for a relationship-driven leader with a strong background in sales, service, or client management.
Key ResponsibilitiesLead a remote team focused on client satisfaction and retention
Develop strategies to reduce policy cancellations and increase renewals
Support agents in conducting policy reviews and value-based conversations
Personally manage high-impact or escalated client accounts
Identify and act on upsell or cross-sell opportunities
Track team performance, provide coaching, and improve retention metrics
Collaborate with sales and service departments for a seamless client journey
Maintain accurate records of all client communications and outcomes
100% Commission-Based Income – Uncapped earnings and leadership bonuses
Remote & Flexible Work – Manage your team from anywhere
Leadership Growth Track – Clear advancement opportunities
Customer Retention Sales Manager
Posted 22 days ago
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Job Description
About Us
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures. We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships.
Job Summary
We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing clients. You will help ensure policyholders stay engaged, supported, and protected. This position is ideal for a relationship-driven leader who thrives on service, strategy, and performance.
Responsibilities
Manage a remote team dedicated to customer retention and satisfaction
Develop and implement strategies to reduce policy cancellations
Support existing clients through policy reviews and value-based conversations
Identify upsell opportunities where appropriate
Handle escalated concerns with professionalism and care
Track team performance and provide coaching to improve results
Work closely with sales and service teams to ensure continuity in the customer journey
Maintain accurate records of communication and performance
What We Offer
Remote work with flexible hours
Leadership bonuses and uncapped commission potential
Ongoing training and development
Supportive team culture focused on impact and growth
Clear advancement opportunities in a growing agency
Requirements
Minimum of two years of experience in sales, customer service, or account management
Previous leadership or management experience preferred
Background in insurance or financial services is a plus
Strong communication, problem-solving, and organizational skills
Comfortable using CRM platforms and managing remote workflows
Life and Health insurance license or willingness to obtain within 30 days
Customer Retention Sales Manager
Posted 23 days ago
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Job Description
The Rustman Agency is a fast-growing, mission-driven brokerage committed to helping families protect their futures through life insurance, final expense, and mortgage protection. We focus on building lasting client relationships through service, trust, and integrity.
Job SummaryWe are seeking a Customer Retention Sales Manager to lead efforts in maintaining and strengthening client relationships. This remote, 100% commission-based role is ideal for a leader who thrives in a performance-driven environment and is passionate about client satisfaction. You’ll oversee a team dedicated to supporting policyholders, minimizing cancellations, and ensuring long-term protection for families.
ResponsibilitiesLead and mentor a team focused on client retention and relationship management
Develop strategies to reduce policy cancellations and improve customer loyalty
Conduct virtual policy reviews and value-driven client check-ins
Handle escalated client concerns with care and professionalism
Identify upsell and cross-sell opportunities to meet evolving client needs
Monitor team metrics and coach team members for continuous improvement
Collaborate with sales and service departments to deliver seamless client experiences
Maintain accurate client and performance records using CRM tools
100% Commission – Uncapped income based on performance
Remote Flexibility – Work from anywhere, manage your own schedule
Training & Leadership Development – Continued support as you lead