60,316 Luxury Concierge jobs in the United States

• Lead, train, and mentor the concierge team.
• Oversee all concierge operations, including reservations, special requests, and VIP services.
• Develop and maintain relationships with local businesses and vendors.
• Ensure a consistently high level of guest satisfaction.
• Manage concierge budget and resources effectively.
• Stay abreast of local events, attractions, and transportation options.
• Handle guest complaints and resolve issues promptly and professionally.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Implement and uphold hotel service standards.

• Minimum of 5 years of experience in hotel concierge services, with at least 2 years in a supervisory or management role.
• Extensive knowledge of Atlanta, GA, and surrounding areas.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency in hotel management software.
• Ability to work a flexible schedule, including weekends and holidays, as required by business needs.
• A passion for providing unparalleled guest service.
• Bilingual abilities are a plus.
• Proven leadership capabilities and team management skills.

• Delivering proactive and personalized guest services that exceed expectations.
• Developing and maintaining strong relationships with local vendors and service providers to offer curated experiences.
• Managing guest requests, from simple inquiries to complex logistical challenges, with efficiency and discretion.
• Coordinating with internal hotel departments (where applicable for remote support context) to ensure seamless guest experiences.
• Staying abreast of local events, attractions, and cultural happenings to provide informed recommendations.
• Handling guest feedback and resolving issues promptly and professionally, upholding the brand's reputation.
• Utilizing specialized concierge software and CRM systems to track guest preferences and service history.
• Contributing to the development of new service offerings and guest engagement strategies.
• Collaborating with a remote team of hospitality professionals to share best practices and enhance service standards.

• Proven experience (minimum 5 years) as a concierge, ideally in a luxury hotel setting.
• Exceptional communication, interpersonal, and problem-solving skills.
• In-depth knowledge of local attractions, dining, and entertainment within your supported geographical region (which will be defined).
• Proficiency in hotel management software and customer relationship management (CRM) systems.
• Ability to multitask and thrive in a fast-paced, remote work environment.
• A passion for service excellence and a genuine desire to create memorable experiences for guests.
• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Fluency in multiple languages is a significant asset.

• Respond promptly and professionally to guest inquiries via phone, email, and chat.
• Anticipate and fulfill guest requests for dining reservations, entertainment, transportation, and local activities.
• Provide personalized recommendations for local attractions, cultural events, and dining based on guest preferences.
• Coordinate and book bespoke guest experiences and itineraries.
• Maintain an up-to-date knowledge base of hotel services, local attractions, and regional events.
• Build and maintain strong relationships with local vendors, restaurants, and service providers.
• Handle guest issues and complaints with empathy, efficiency, and professionalism, seeking satisfactory resolutions.
• Utilize CRM and booking systems to manage guest profiles and requests.
• Collaborate with hotel front desk, housekeeping, and other departments to ensure seamless guest service.
• Strive to exceed guest expectations and enhance their overall travel experience.

• Proven experience (3+ years) in a luxury hotel concierge role, high-end customer service, or luxury travel planning.
• Extensive knowledge of world-class destinations, fine dining, arts, and entertainment.
• Exceptional communication, interpersonal, and active listening skills.
• Strong problem-solving abilities and a proactive, guest-focused mindset.
• Meticulous attention to detail and organizational skills.
• Proficiency with reservation systems, CRM software, and virtual communication platforms.
• Ability to work independently and manage multiple tasks in a fast-paced remote environment.
• A polished and professional demeanor, even in a remote setting.
• Fluency in additional languages is a significant asset.
• Passion for delivering extraordinary guest experiences.

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Wellness resources
• Flexible schedule

• Provides personal attention from the time the guest walks though the door
• Educates the guest on the Woodhouse experience including a warm welcome, introduction to our changing lounge and amenities, and helping them to have a seamless experience
• Answers the phone with a smile each and every time
• Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
• Remembers the small things that make The Woodhouse special--the guests favorite drink, personal details such as birthdays and anniversaries
• Serves as back up for the leadership team, when they are busy taking care the big stuff, you always make sure things are running smoothly

• Competitive Pay and Incentive programs
• Paid time off
• Generous discounts and opportunities to enjoy services and products
• Health care benefits
• The Woodhouse Way paid training program
• Working in a state of the art facility
• Growth opportunities

• Proven experience in luxury travel planning, concierge services, or high-end hospitality.
• Extensive knowledge of global destinations, luxury hotels, airlines, and tour operators.
• Exceptional customer service and client relationship management skills.
• Strong negotiation and sales abilities.
• Excellent organizational and time management skills, with the ability to multitask effectively.
• Proficiency in travel booking systems and CRM software.
• Outstanding written and verbal communication skills.
• Discretion and a commitment to maintaining client confidentiality.
• Passion for travel and creating unique experiences.
• Bachelor's degree in Hospitality, Tourism, or a related field is a plus.

Job Title: Luxury Jewelry Concierge Sales Manager

Location: Montecito, California

Company: Sheryl Lowe Jewelry

Job Type: Full-Time

About Us:

Sheryl Lowe Jewelry is a luxury fine jewelry brand inspired by the beauty of California and the spirit of individuality. Known for artisanal craftsmanship, distinctive design, and a devoted celebrity following, we offer timeless pieces that empower self-expression. Located in Montecito, CA, our showroom is an extension of our brand’s commitment to quality, beauty, and authentic connection.

Role Overview:

We are seeking a dynamic and polished Concierge Sales Manager to join our team. This role requires high-touch, relationship-driven client engagement. The ideal candidate will be passionate about luxury jewelry, skilled in high-end sales, and committed to providing exceptional customer service.

Key Responsibilities

• Cultivate and manage relationships with high-net-worth clients both virtually and in-person at our Montecito showroom.
• Provide exceptional, personalized service to clients, offering styling advice and product recommendations tailored to individual tastes and occasions. This luxury experience should extend from greeting to after-sales follow up.
• Proactively build a private book of business through networking, referrals, and consistent client follow-up.
• Coordinate private appointments, events, and trunk shows designed to foster client engagement and drive sales.
• Prepare personalized product presentations (both in person and digitally) in line with styling and visual merchandising standards.
• Maintain knowledge of current collections and brand story to effectively communicate the value and craftsmanship of each piece. Continually educate yourself on market trends and competitive products. 

Qualifications:

• 3+ years of experience in luxury retail sales, client relations, or personal styling.
• Proven success in building and managing a client book, preferably in fine jewelry or fashion.
• Excellent communication and interpersonal skills, both in-person, over the phone and online.
• Strong attention to detail and a client-first mindset. 
• Highly organized, self-motivated, and comfortable working in a boutique, entrepreneurial environment.
• Knowledge of fine jewelry materials, design and care preferred. 
• Ability to work occasional weekends and evenings for appointments and events as needed.

Why Join Us:

• Be part of a luxury brand rooted in authenticity, creativity, and California elegance.
• Enjoy a beautiful work environment in Montecito, working directly with the founder and an inspiring creative team.
• Take advantage of generous employee pricing. 

Compensation:

• Base salary $45,000-$0,000/year DOE
• Commission: 5-9% of sales for On-Target Earnings (OTE) around 75,000- 85,000/year. A star performer could exceed 100k a year if they excel at sales.