65,559 Luxury Concierge jobs in the United States

• Anticipating and fulfilling guest requests with utmost discretion and efficiency.
• Providing expert recommendations for dining, entertainment, cultural events, and transportation.
• Coordinating reservations, bookings, and private arrangements.
• Liaising with external vendors and service providers to ensure seamless delivery of services.
• Maintaining extensive knowledge of the city's attractions, events, and hidden gems.
• Resolving guest issues promptly and professionally, maintaining a calm demeanor under pressure.
• Assisting with airport transfers and personalized itinerary planning.
• Managing the concierge desk and ensuring its presentation reflects the hotel's luxury standards.
• Building and maintaining strong relationships with regular guests, recognizing preferences and anticipating needs.
• Collaborating with other hotel departments to ensure a cohesive guest experience.

• A minimum of 3-5 years of experience in a similar role within a luxury hotel or high-end hospitality setting.
• Exceptional interpersonal and communication skills.
• A polished and professional appearance.
• Proficiency in luxury hotel management software and general computer applications.
• A proactive approach to problem-solving and a commitment to service excellence.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• A passion for travel, culture, and providing outstanding service.
• Demonstrated ability to handle confidential information with the utmost integrity.
• A genuine desire to exceed guest expectations in a dynamic, fast-paced environment.

• Proactively anticipate and respond to guest needs and inquiries, providing personalized recommendations and arrangements.
• Manage guest requests for dining reservations, theater tickets, transportation, and other local experiences.
• Maintain an in-depth knowledge of the hotel's services, amenities, and local attractions.
• Build and maintain strong relationships with external vendors, including restaurants, tour operators, and transportation providers.
• Handle guest complaints and resolve issues with grace and efficiency, escalating when necessary.
• Coordinate with other hotel departments to ensure seamless service delivery.
• Prepare and update concierge desk materials, such as maps, brochures, and event calendars.
• Assist guests with luggage, directions, and general inquiries in a friendly and professional manner.
• Ensure the highest standards of guest service and satisfaction are consistently met.
• Uphold the hotel's brand standards and reputation at all times.

• Previous experience in a luxury hotel concierge role or high-end hospitality environment is highly preferred.
• Extensive knowledge of Los Angeles, including its attractions, dining, and entertainment scene.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency in multiple languages is a significant asset.
• A polished and professional demeanor with a passion for delivering outstanding service.
• Ability to multitask and manage multiple guest requests simultaneously.
• Strong organizational skills and keen attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Job Description

A Luxury Retail Concierge for REEDS Jewelers is a customer’s first point of contact within the store. REEDS Jewelers stands apart because every interaction is steeped in trust. We earn and achieve our customers’ trust with authenticity, transparency, honesty, and the sharing of knowledge to build a customer’s own confidence. The Concierge will set the tone for the customer’s experience and build brand desirability by helping identify the customer’s needs, offer direction, and introduce the customer to our team of sales professionals.

Our Luxury Retail Concierge is an ambassador of our Brand and ensures every customer is treated with the highest degree of courtesy and integrity. The ideal Concierge is warm, engaging, relatable, and is a trusted guide to help find what customers are looking for to commemorate their Moments That Matter. The Concierge will partner with the sales associates to ensure a seamless and consistent customer experience.

Requirements

Responsibilities:

• Exemplify REEDS’ Mission and Core Business Values.
• Represent the REEDS Brand
• Greet each customer
• Build genuine connections with each customer
• Help customers understand and be familiar with the REEDS Brand using authentic communication styles
• Introduce customers to sales teams members
• Assist the sales team with maintaining a clean, professional, and safe environment
• Communicate any sales, promotions, or events to each customer
• Offer refreshments to each customer
• Build trust in REEDS by showing “we got you”

• Create relevance by going beyond the sea of jewelry cliches
• Make people think about jewelry in a different way
• Broaden the occasions to buy by expanding the notion of memorable moments
• Is inviting, relatable, and provides a refreshing outlook
• Is fun-loving and out-going, yet not over the top
• Knows how and when to turn up the “yay” factor and find it easy to enjoy the moment
• Providing a warm & hospitable welcome of clients into the boutique
• Assisting with appointment check-in/out and scheduling of appointments, when applicable
• Understand and assist in the execution of store operations, policies and procedures
• In-depth understanding of REEDS Jewelers product offerings and knowledge of the product fully in order to convey the information to clients.
• Assist in proper communication channels among team members
• Support proper floor coverage
• Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service
• Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly and have a memorable experience commensurate with the REEDS brand.
• Engage with clients and share REEDS Jewelers’ history, product introductions and service offerings
• Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals.
• Accurately manage floor waiting list.
• Communicate with management any potential service issues.
• Share client interactions and impressions of the brand with management.
• Foster collaboration and works best in a team environment.

• Support all hospitality and selling events, ensuring that all areas are stocked and clean.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized.
• Support Company Initiatives and demonstrate agility when it comes to change
• Follow all policies and procedures regarding Loss Prevention

Benefits

REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more!

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.

• Lead and manage the daily operations of the concierge team.
• Provide exceptional guest service, anticipating and fulfilling guest needs and requests.
• Curate personalized recommendations for dining, entertainment, and local activities.
• Manage all guest reservations for restaurants, tours, and transportation.
• Develop and maintain strong relationships with external vendors and partners.
• Train, mentor, and supervise concierge staff.
• Handle guest complaints and resolve issues promptly and professionally.
• Manage departmental budget and inventory.
• Ensure adherence to hotel service standards and brand policies.
• Collaborate with other hotel departments to ensure a seamless guest experience.

• Proven experience in a luxury hotel concierge role, with prior management experience preferred.
• Exceptional knowledge of New York City's attractions, dining, and entertainment.
• Outstanding customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Excellent communication and problem-solving skills.
• Proficiency in hotel management software and booking systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A polished and professional demeanor.

• Leading, training, and mentoring the concierge team.
• Managing guest requests and ensuring timely, accurate fulfillment.
• Developing and maintaining relationships with external partners and vendors.
• Creating bespoke itineraries and unique experiences for guests.
• Handling guest complaints and resolving issues with professionalism.
• Overseeing the daily operations of the concierge desk.
• Staying current with local events, attractions, and dining trends.
• Ensuring the highest standards of service are maintained at all times.

• Minimum of 5 years of experience in luxury hotel concierge or guest services.
• Proven leadership and team management skills.
• Exceptional knowledge of San Antonio and surrounding areas.
• Strong problem-solving abilities and decision-making skills.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in hotel management software (PMS).
• Fluency in multiple languages is a plus.
• Bachelor's degree in Hospitality Management or a related field preferred.

• Providing expert recommendations and reservations for dining, entertainment, and local attractions.
• Arranging personalized transportation services, including limousines and private drivers.
• Assisting guests with special requests, such as gift arrangements, event planning, and bespoke itinerary creation.
• Maintaining an extensive knowledge base of the city’s cultural offerings, including theater, museums, sporting events, and historical sites.
• Building and maintaining relationships with local vendors and service providers to ensure high-quality experiences for guests.
• Handling guest feedback and resolving issues promptly and efficiently, ensuring guest satisfaction.
• Collaborating with hotel departments, such as front desk, housekeeping, and F&B, to ensure seamless guest experiences.
• Proactively anticipating guest needs and offering tailored suggestions.
• Managing the concierge desk operations and ensuring a well-organized and welcoming environment.
• Staying updated on industry trends and best practices in luxury hospitality.

• Proven experience as a Concierge in a luxury hotel environment (minimum 3-5 years).
• Exceptional interpersonal and communication skills, with fluency in English and preferably a second language.
• Strong local knowledge of Boise and surrounding areas.
• Excellent problem-solving abilities and resourcefulness.
• Proficiency in hotel management software and reservation systems.
• A polished and professional demeanor, with a passion for delivering outstanding service.
• Ability to work flexible hours, including evenings, weekends, and holidays.