14,572 Maintain Equipment jobs in the United States

Job Title

Technical Support & IT Help Desk Specialist

Location

Frederick, MD (in-office)

Reports To

Customer Service Manager and IT Manager

Hours

Full-time, Mon–Thurs 9am–5pm, Friday 9am–3pm

Pay Range

$21–$3/hour, non-exempt

Position Overview

We are seeking a compassionate and tech-savvy individual to join our team in a role supporting both our customers and our internal staff. This position will be split between:

• Customer-facing technical support (20–25 hours/week): Assisting subscribers with access to our apps and website.
• Internal IT support (15–20 hours/week): Providing first-line assistance to employees for common technical issues and escalating when needed.

You will serve as the main troubleshooter for technical issues, guiding users, many of whom are older and less tech-savvy, with patience and clarity. You will also assist internal users with technical support, escalating and managing issues through to completion.

Benefits

Full-time employees at The Word Among Us are eligible for a comprehensive benefits package, including:

• Paid leave: Holidays, PTO, bereavement, and ministry service leave
• Health coverage: Medical, dental, vision, and HSA contributions
• Retirement: 401(k) with employer match and discretionary profit-sharing
• Insurance: Life, long-term disability, and long-term care coverage
• Other benefits: Tuition assistance, fitness reimbursement, estate planning support, and discretionary annual bonus

About The Word Among Us

The Word Among Us is a Catholic publisher that provides daily meditations and spiritual resources through print, apps, and our website. We aim to support readers of all ages in their daily prayer and walk with Christ.

Key Responsibilities

Customer Support ( ~50–60%)

• Answer incoming calls from subscribers regarding digital access (iOS and Android apps, website, online accounts).
• Troubleshoot issues such as login and access errors, subscription renewals, and device settings.
• Walk customers through solutions step-by-step with patience and professionalism.
• Record support cases and escalate issues that cannot be resolved at the first level.
• Document recurring issues and recommend updates to FAQs or processes.
• Assist with testing app/website updates and supporting digital initiatives.
• Opportunities to contribute to digital projects beyond daily support.

Internal IT Support (~40–50%)

• Provide network tech support to co-workers as needed.
• Reset passwords, troubleshoot connectivity issues, and assist with basic device setup.
• Document issues and escalate more complex matters to the IT Manager.
• Assist with equipment setup, moves, and user onboarding/offboarding as directed.

Qualifications

• At least one year of customer service and technical support experience is preferred.
• Comfortable troubleshooting mobile devices, apps, and websites.
• Experience using Help Desk software (e.g., Zendesk or similar).
• Knowledge of Virtualization is preferred.
• Knowledge of Apple devices is a plus.
• Excellent communication skills: clear, patient, professional.
• Ability to explain technical concepts to non-technical users.
• Able to work independently without heavy supervision.
• Familiarity with Catholic spirituality or interest in our mission is a plus.

Equal Employment Opportunity

The Word Among Us provides equal employment opportunities to all employees and applicants, consistent with its Catholic mission and in compliance with applicable federal, state, and local laws.

Job Type: Part-time

Pay: $ $23.00 per hour

Expected hours: 38 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you have experience providing technical support for mobile apps?
• Do you have experience providing technical support for websites?
• Have you ever provided customer service or tech support over the phone?
• Do you have IT help desk experience?
• Do you have experience using help desk software? If so, which one(s)?
• Do you have knowledge of Virtualization?

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Frederick, MD Required)

Work Location: In person

Are you ready to go uP?

• We are named in Top Workplaces NYC for 2024
• We are one of the winners of USPAACC's Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine's Fastest Growing Private Companies
• We were a finalist for Best ISO of the Year by ETA in 2024
• We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses

Want to learn more about our company events?

Click here:

Why Should You Join Universal Processing?

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You get on-the-job training to get you familiar with the industry and the role
• You get medical, vision, and dental coverage, generous PTO, 401k
• We offer periodic performance review for potential salary increase

Compensation: This is a non-exempt position, with a monthly salary of $3,000 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,300 per month.

Role Summary: The Technical Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients, supports our sales effort, and troubleshoots our systems.

Responsibilities:

• Prepare, install, and configure software & hardware for deployment
• Onboard and train new users for newly deployed software and hardware
• Perform remote troubleshooting over the phone and through remote control tools
• Identify and analyze issues for software and/or hardware
• Partner with the Operations and Sales departments to provide the best solution for POS inquiries
• Collect feedback from end-users and work with the Development team for future product improvement
• Assist in inventory tracking and management

Qualifications:

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer
• Bilingual proficiency in Mandarin-Chinese is required.
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner
• Able to take initiative to solve problem effectively
• Self-motivated to learn new systems and installation of products
• Able to accomplish tasks before deadlines and be detail-oriented
• Able to work efficiently as part of a team and as an individual
• Proficient with Excel and Word

About uP:

Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP's consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let's Go uP, to commemorate its legacy and evolution.

At Let's Go uP, we are an equal employment opportunity employer.

To learn more about us, please visit us at:

Let's Go uP Together

gFMVZgb8zN

Bargaining Unit:
EA

Rate of Pay:
$35.54/hour + DOE

Summary
The Tahoe Forest Hospital District Level 1 Technical Support Specialist is a customer-focused professional who provides essential technical assistance to end-users within our organization. In addition to the baseline responsibilities, this role collaborates closely with the Extended IT Team and actively contributes to the development and optimization of the technical ecosystem. Below is an outline of potential expanded duties:

This role bridges the gap between technology and end-users, ensuring a smooth and efficient digital experience for everyone. Candidate will be located in Truckee California and travelling to peripheral facilities as needed (Truckee, Tahoe City, Incline )

Essential Duties And Responsibilities
User Hardware Support:

• Ensuring seamless functionality of user hardware, including desktops, laptops, printers, and peripherals.
• Troubleshooting hardware issues, diagnosing faults, and coordinating repairs or replacements.

Workflow Optimization with Clinical and Operational Teams:

• Engaging with clinical and operational stakeholders to understand their workflow requirements.
• Proposing technology solutions that enhance workplace efficiency and productivity.
• Participating in the implementation of tools and systems that streamline processes.

End-User Training and Documentation:

• Conducting high-level training for end-users on new hardware and software.
• Creating user-friendly documentation to guide employees through common technical tasks.

Customer-Centric Approach:

• Maintaining a patient and empathetic demeanor while assisting users.
• Prioritizing customer satisfaction and timely issue resolution.

Technical Infrastructure Development:

• Collaborating with the Architecture Team to design, implement, and maintain technical infrastructure components.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities
No supervisory responsibilities.

Minimum Education/Experience
Certificate of completion from college or vocational school (Information Technology) or 1-2 years relevant experience

Required Licenses/Certifications
Valid Driver's License in good standing

• Upon Hire

Other Experience/Qualifications

• Comp TIA A+ (Prefered
• ITIL Foundation: Provides knowledge of IT service management best practices. (Preferred)
• Proficiency in operating systems (Windows, macOS).
• Familiarity with hardware components (CPU, RAM, storage devices).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Customer Service: Excellent communication, patience, and empathy.
• Problem-Solving: Ability to diagnose and resolve technical issues.
• Documentation: Keeping accurate records of support cases.
• Adaptability: Technology evolves rapidly, so staying up-to-date is crucial.

Leading Automotive Aftermarket Mobile Electronics Manufacturer is looking for help in their Technical Support Department. We are looking for a person who is familiar with automotive-electronics (12Volts) to join our team.

Location: Riverside, CA

What the Job Entails:

You will be on the front lines, taking calls, answering emails and monitoring our live-chat portal from installers and people installing our products in their vehicle. You will be the connection between our customers and our industry leading software engineers to be sure we are able to fix any software problems and/or add new upgrading features. You will get to take part in new product testing as new products come out.

What You Need to Do:

• Be willing and able to go above and beyond to take care of the customer.
• Have pride in your work and are willing to finish the job to the end.
• Must be able to adapt on the fly from tech call to tech call.

**We receive a wide range of tech calls ranging from the novice user to the experienced installers**

• Have good phone and email etiquette.
• Have a basic understanding of computers and how to download, unzip, upload files.
• Have a basic understanding of 12-volt multimedia systems and Android apps.

Qualifications and Skills:

• Must have knowledge of how car electronics work, specifically the Audio system.
• Must know your way around a computer, PC and Mac.
• Be able to install, update and troubleshoot software.
• Be able to learn new tasks and programs quickly.
• Must be able to multi-task We cannot stress this enough A big part of the job is being able to stay on top of multiple tech support issues, following up with customers while also staying on top of office

work.

• Know your way around Microsoft office – Word, Excel, Outlook.
• Call management – know how to figure out the customers problem quickly and effectively offer the right solution.
• Bonus point for those with Prior IT and/or computer support experience.

This is a full-time position Mon-Fri. 7:00AM-4:00PM (1 hour lunch, two 10 mins breaks)

5 Paid Holidays a year. (After 90 Days)

1 Week Vacation after first year. 2 weeks after 2nd year.

Compensation DOE

WHAT YOU'LL BE DOING

As technical support officer & field service engineer you take on a hybrid role that combines office-based support with hands-on field service activities. You play a dual role at the heart of our customer service operations by acting as a first point of contact for our customers when they reach out remotely for assistance as well as helping them in the field. Your responsibilities include:

Technical service support:

• You manage incoming calls, emails or WhatsApp messages providing remote technical assistance to customers. You diagnose and resolve hardware and/or software issues on our machines or you reassign to the service coordinator to arrange an on-site service visit by a field service engineer
• You document service cases and maintain accurate records in our CRM system
• You'll handle (administrative) follow-up of service activities. This includes creating and closing service tickets, preparing service shipments and supporting the invoicing process.
• You'll take ownership of documenting work instructions and will proactively develop or improve internal processes and procedures where needed to ensure service efficiency and consistency
• You'll prepare our demo machines for on-site demo's by one of our T&D engineers

Field service engineering:

• You're responsible for installing, servicing and maintaining the equipment at our customer facilities according to the specifications. You will troubleshoot and resolve electrical, mechanical, software and sorter programming issues both on site and remote (via phone or remote access)
• After installation you give technical training and education to your client on how to set-up the machine, use it and fix first line failures. You also give advice on how to maintain the machine.
• You share field insights regarding recurring issues and bottlenecks and how to fix them
• You're also responsible for the administrative processing of the work performed and you write work instructions if necessary

You report to the service manager

WHAT WE EXPECT

• That you're located near our Denver office and have a reasonable commute
• That you have a Bachelor's degree (mechanical or electrical) or comparable by experience
• That you have 3 – 5 years of experience as (service) technician, in which experience in machinery is an asset, as well as (a first) experience in a customer service role
• That you're willing to travel days/year (the first year travel will be a bit higher due to the training period needed for this role). Travel is both regional as international so a valid passport is required
• That your English is fluent, both in writing as verbal and preferably you know at least one other global language (f.i. Spanish)
• That you have knowledge of Office 365.
• That have a broad technical knowledge base: electrical (3-phase, 1-phase power, low voltage DC) and mechanical troubleshooting and reading of electrical and mechanical drawings. Knowledge of Linux, PLC, Siemens S7 and computer networks is an added value
• That you combine strong communication skills with technical know-how, enabling you to support customers
• That you are hands-on and solution-oriented with a passion for troubleshooting and a proactive mindset
• That you are flexible and adaptable, both in switching between office-based tasks and fieldwork as well as towards working hours and availability for customers

WHAT WE OFFER

• You play a key role in ensuring smooth aftersales operations and customer experience
• Because of our wide variety of machine and the tailored solutions we offer your job is very versatile and technical challenging
• You get your own toolbox
• You'll be working in a high-tech environment where quality is focus and where there is a lot of investment in R&D so your technical knowledge will always be up-to-date
• We offer you a dynamic and varied job with the freedom to give it your own spin
• You'll be working in a growing SME where we do not like to think in boxes and where there's room for initiative
• Our organization is characterized by informal contacts, a family atmosphere and an environment where change is central
• Competitive market-based wage (range $70k - $90k) with health, dental and vision insurance, 401k, paid time off and sick pay. For your trips there's mileage reimbursement and per diem reimbursement

INTERESTED OR QUESTIONS?

Contact Mary Jane Zappe, office manager Denver, via

KioSoft Technologies (KioSoft) is a growing hardware/software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide.

The company's strength lies in its ability to provide a comprehensive blend of superior technology and customized software solutions. These range from the most basic machine interfaces to custom applications to branding to complex networking solutions.

We are looking for a highly motivated, and trainable individual with drive and determination to help us provide high quality customer service to our client base. We strive to maintain a professional, yet relaxed working environment while providing room for growth.

Main Duties and Responsibilities

Technical/Customer Support:

• Serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions.
• Coordinate with cross-functional teams, including engineering and vendor teams to address customer issues and ensure prompt resolution.

Technical Expertise:

• Maintain a deep understanding of KioSoft Technologies products, features, and functionality.
• Act as a subject matter expert, assisting team members and customers with advanced troubleshooting, configuration, and customization inquiries.
• Stay updated with the latest industry trends and best practices related to KioSoft Technology products, providing insights and recommendations to improve the customer experience.

Continuous Process Improvement:

• Proactively contribute to knowledge base articles and self-help materials to empower customers and reduce support ticket volumes.

Customer Advocacy/Customer Success:

• Serve as a customer advocate within the organization, representing customer needs, pain points, and feedback to relevant teams.
• Drive initiatives to proactively improve product usability, documentation, and user experience based on customer insights.

Qualifications

• Associate's degree in a relevant field or equivalent practical experience in lieu of education

• Minimum of 2 years in the IT or a related field with experience directly interfacing with customers delivering & supporting IT or technology solutions.

• Prior experience in a customer support role, preferably supporting payment technology, IOT, or similar technology.
• Strong technical aptitude and ability to quickly learn and understand complex software products.
• Excellent problem-solving and analytical skills with a proactive approach to issue resolution.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical customers.
• Familiarity with support ticketing systems and customer relationship management (CRM) tools.
• Ability to thrive in a fast-paced and dynamic environment while maintaining a focus on customer satisfaction.
• Must be a U.S. citizen residing in the United States.
• Ability to travel nationally up to 30% of the time to customer sites for in-person training sessions.

Preferred Qualifications

• Experience with knowledge base creation and Knowledge-Centered Service (KCS) standards.

Physical Requirements

• Must be able to be in a stationary position more than 50% of the time
• Must be able to communicate, converse, and exchange information with peers and senior personnel
• Constantly operates a computer and other office productivity machinery, such as a computer
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Please Note:

We are an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

Top Skills

• Minimum of three (3) years of desktop/computer support experience
• A+ Certification preferred
• Prior experience with VoIP, audiovisual equipment setup and operation preferred
• Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systems
• Proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook, Teams and SharePoint
• Good communication skills - interpersonal, written and verbal
• Ability to manage multiple priorities and meet deadlines in a challenging work environment
• Ability to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise manner
• Knowledge of ITIL Foundations a plus
• Ability to perform physical tasks such as lifting and moving up to 50 pounds
• Must have reliable transportation for frequent travel between schools and central office

Experience
We are looking for talented people who are passionate about transforming Detroit and making a significant difference in the lives of public school students, parents, principals, teachers, and central officeemployees. Expertise and experience working in an urban public school district is a plus.

• Minimum of three (3) years of desktop/computer support experience
• A+ Certification preferred
• Prior experience with VoIP, audiovisual equipment setup and operation preferred
• Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systems
• Proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook, Teams and SharePoint
• Good communication skills - interpersonal, written and verbal
• Ability to manage multiple priorities and meet deadlines in a challenging work
• Environment
• Ability to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise manner
• Knowledge of ITIL Foundations a plus
• Ability to perform physical tasks such as lifting and moving up to 50 pounds
• Must have reliable transportation for frequent travel between schools and central office

Essential Functions:

• Provide comprehensive wraparound technical services for hardware and software supported by the District's technology.
• Demonstrate professionalism, courtesy, and empathy through customer servicewhile working with all stakeholders exemplifying and modeling the core values of the
• Identify, diagnose, troubleshoot and resolve technical issues for desktops, laptops and tablets to increase reliability and access to equipment.
• Provide setup, service and maintenance of audio/video technology; including but not limited to microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment and other educational technology.
• Assist with new technology deployment and the asset inventory, recovery and recycling process.
• Assist with multifunction device deployment and installation, ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices.
• Provide hands-on demonstrations of District hardware and software solutions to support end-users.
• Collaborate with other teams to ensure coordination and timely completion ofprojects/tasks, assist with special projects, and resolve escalated incidents or service
• Provide technical support for district events such as board meetings, community workshops or expos, including periodic weekend and evening events.
• Leverage the District's IT service management (ITSM) platform to manage and prioritize service requests and projects, document details of diagnoses, recommendations and resolutions for work completed, request appropriate escalation, and communication

Additional Info
At FastTek Global,
Our Purpose
is
Our People
and
Our Planet
. We come to work each day and are reminded we are
helping people find their success stories
. Also,
Doing the right thing is our mantra
. We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for
24 years

FastTek Global is a financially strong, privately held company that is
100% consultant
and
client focused
.

We've differentiated ourselves by being
fast, flexible,
creative
and
honest
. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Benefits
Our benefits are second to none and thanks to our
flexible benefit
options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the
Top Work Places
in Michigan by the Detroit Free Press in
2013, 2014, 2015, 2016, 2017, 2018, 2019
,
2020, 2021, 2022 and 2023
To view all of our open positions go to:

Follow us on Twitter:

Follow us on Instagram:

Find us on LinkedIn:

You can become a fan of FastTek on Facebook:

AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.

All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.

If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.

Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.

To learn more or exercise your rights, please contact us

This is an intro level IT position. We would like for the applicant to have some experience with building computers and troubleshooting computer hardware. This is a perfect job for gaining experience in the IT field.

The technician will provide both remote and onsite support. The technician/candidate will need to be quick thinking, attentive to detail, self-driven, and able to troubleshoot obscure issues. We support windows computers, windows servers, phone systems, email systems, printers, office software, network equipment, etc. This support is performed in our office, onsite, over the phone, and via remote support.

You must be able to work individually and with a team. You must be able to work with other technicians, customers, etc. The skills listed below will dictate where on the pay scale the candidate will be.

Necessary Skills

• Must understand computer hardware and how to assemble, repair, and replace the parts of workstations, computers, and laptops.
• Must be able to quickly troubleshoot and think on your feet.
• Must provide excellent customer service.
• Must be punctual, professional, and dependable.

Recommended Skills

• Basic knowledge and experience with network concepts (Subnetting, VLAN's, QOS, IPV4, IPV6, VPN's, etc.)
• Ability to install a network rack, network hardware, and other network equipment.
• Terminate network patch panels and teleco panels.
• Ability to mount and install CCTV camera's, wireless access points, and other technology hardware.
• Ability to use hardware tools such as an impact drill, ladder, wire toning tools, advanced network tools, etc.

Coveted Skills

• Azure active directory advanced knowledge and experience.
• Microsoft 365 licensing and administration experience.
• Advanced knowledge and experience with FreePBX phone systems.
• Advanced network penetration analysis and remediation.
• Server virtualization and advanced Hyper-V and/or VMWare knowledge.

Job Type: Full-time

Pay: $ $23.00 per hour

Work Location: In person

About The Company
Visionary Communications LLC is a leading provider of high-quality broadband and telecommunications services dedicated to delivering reliable connectivity solutions across the Rocky Mountain region. With a strong commitment to innovation and customer satisfaction, the company has established itself as a trusted name in the industry. Visionary Communications prides itself on leveraging the latest technology and a customer-centric approach to meet the evolving needs of residential and business clients. The organization fosters a dynamic work environment that encourages professional growth, collaboration, and excellence, making it an ideal place for individuals seeking to build a rewarding career in telecommunications.

About The Role
We are seeking a dedicated and knowledgeable Technical Support Specialist for our Residential division. This full-time position involves providing exceptional technical assistance to our valued customers, ensuring their internet and network-related issues are resolved efficiently and effectively. The successful candidate will serve as the first point of contact for customer inquiries, troubleshooting connectivity problems, and offering tailored solutions to enhance the user experience. This role requires a proactive individual with excellent communication skills, technical aptitude, and a passion for helping others. As part of our dynamic team, you will play a critical role in maintaining our reputation for outstanding customer service and technical excellence.

Qualifications

• Proficiency with computers running Windows and Mac operating systems, along with familiarity with internet-based applications such as email clients and web browsers.
• Basic understanding of networking concepts and equipment, including routers, modems, and switches.
• Strong attention to detail and meticulous documentation skills to accurately record customer interactions and troubleshooting steps.
• Excellent customer service skills, with experience working with clients over the phone and in person.
• Patience, empathy, and a genuine willingness to learn and adapt to new technologies and processes.
• Ability to multitask effectively across multiple systems and platforms simultaneously.

Responsibilities
The Technical Support Specialist will be responsible for diagnosing and resolving a wide range of residential internet and network issues. Key responsibilities include:

• Providing timely and professional technical assistance to customers via phone, email, or remote support tools.
• Identifying and troubleshooting connectivity problems related to hardware, software, or network configurations.
• Guiding customers through step-by-step solutions to resolve technical issues effectively.
• Documenting all customer interactions, issues, and resolutions accurately in the company's database.
• Collaborating with other technical teams to escalate complex problems and ensure prompt resolution.
• Staying updated on new products, services, and industry best practices to deliver current and accurate support.
• Contributing to the continuous improvement of support processes and customer satisfaction initiatives.

Benefits
Visionary Communications LLC offers a comprehensive benefits package designed to support our employees' well-being and professional development. Benefits include competitive hourly wages, ranging from $19.23 to $20.50, along with health insurance options, paid time off, and opportunities for career advancement. We also provide ongoing training and development programs to enhance your technical skills and industry knowledge. Our supportive work environment promotes work-life balance and recognizes individual contributions, fostering a culture of growth and achievement.

Equal Opportunity

Visionary Communications LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, marital status, parental status, pregnancy or maternity status, genetic information, sexual orientation, gender identity or expression, transgender status or reassignment, veteran's status, political affiliation, age, or disability. We are dedicated to ensuring equal employment opportunities and fostering a workplace where everyone feels valued and respected.