2,397 Managed Services jobs in the United States

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Principal Cloud Managed Services Engineer is a highly skilled engineering role, responsible for creating and maintaining the Cloud-based Infrastructure of managed service to clients.
This role is a key technical leader responsible for designing, implementing and managing highly complex cloud-based solutions for clients.
As a subject matter expert with extensive expertise in cloud technologies and managed services, this role acts as a consultant in the field ensuring highly complex contracted Managed Services outcomes are delivered to the client.
The Principal Cloud Managed Services Engineer guides other engineers within the team and collaborate with cross-functional teams and serve as a subject matter expert in cloud solutions and may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Creates and maintains the Cloud-based Infrastructure of managed service to clients.
+ Provides highly technical or sophisticated in nature support across Cloud technologies/Cloud solutions.
+ Provides consultancy support where fourth-line engineer teams were unable to resolve the problem.
+ Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers.
+ Acts as emergency support contact as needed, for critical client and business-impacting issues.
+ Communicates with other teams and clients for extending support.
+ Leads the design and architecture of managed cloud solutions for clients, considering their unique requirements and business objectives.
+ Oversees the implementation of cloud solutions, including cloud design, configuration, and deployment and ensures adherence to best practices and industry standards.
+ Monitors and optimises the performance of clients' cloud-based infrastructures, identifying and resolving issues proactively.
+ Implements and maintains cloud security measures, ensuring compliance with relevant industry regulations and data protection standards.
+ Leads the troubleshooting and resolution of highly complex cloud-related incidents and problems and provides technical expertise and guidance to resolve critical issues.
+ Continuously identifies opportunities to improve cloud performance, security, and service delivery, driving process enhancements and technological advancements.
+ Creates and maintains comprehensive technical documentation, including technical diagrams, configurations, and operational procedures.
+ Develops scripts and automation solutions, streamlining network operations, and enhancing efficiency.
+ Plays a pivotal role in deploying and managing cloud solutions, integrating automation tools, and driving innovation to meet the evolving needs of client.
+ May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Excellent problem-solving skills with ability to identify complex cloud issues, brainstorm potential solutions and choose the best way to resolve an issue.
+ In-depth knowledge of cloud technologies.
+ Excellent understanding of managed services concepts.
+ Excellent knowledge of cloud monitoring and management tools for performance optimization and troubleshooting.
+ Demonstrates leadership skills, with effective communication and interpersonal skills to interact with clients, vendors, and internal teams.
+ Project management skills and the ability to handle multiple tasks and priorities effectively
+ Excellent scripting/programming skills.
+ Strong scripting skills in languages such as Python, Perl, or Ruby, and experience with automation tools like Ansible, Puppet, or Chef.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
+ Relevant certifications such as (but not limited to) -
+ VMware certified Professional: Data Centre Virtualization.
+ VMware Certified Specialist - Cloud Provider.
+ VMware Site Recovery Manager: Install, Configure, Manage.
+ Microsoft Certified: Azure Architect Expert.
+ AWS Certified: Solutions Architect Associate.
+ Veeam Certified Engineer (VMCE).
+ Rubrik Certified Systems Administrator.
+ Zerto, pure, vxrail.
+ Google Cloud Platform (gcp).
+ Oracle Cloud Infrastructure (oci).
**Required Experience:**
+ Extended Managed Services experience.
+ Extended knowledge and experience in ticketing tools, preferably Service Now.
+ Extended experience working in multiple large Global Enterprise client outsourcing projects.
+ Extended vendor management experience.
+ Extended in-depth experience and understanding of the IT industry and standards for IT service management.
+ Extended experience in more than one area of expertise
+ Extended experience across Emerging technology and trends impacting IT operations
+ Extended experience in designing, implementing, and managing complex enterprise cloud solutions
**Workplace type** **:**
Remote Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Principal Cloud Managed Services Engineer is a highly skilled engineering role, responsible for creating and maintaining the Cloud-based Infrastructure of managed service to clients.
This role is a key technical leader responsible for designing, implementing and managing highly complex cloud-based solutions for clients.
As a subject matter expert with extensive expertise in cloud technologies and managed services, this role acts as a consultant in the field ensuring highly complex contracted Managed Services outcomes are delivered to the client.
The Principal Cloud Managed Services Engineer guides other engineers within the team and collaborate with cross-functional teams and serve as a subject matter expert in cloud solutions and may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Creates and maintains the Cloud-based Infrastructure of managed service to clients.
+ Provides highly technical or sophisticated in nature support across Cloud technologies/Cloud solutions.
+ Provides consultancy support where fourth-line engineer teams were unable to resolve the problem.
+ Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers.
+ Acts as emergency support contact as needed, for critical client and business-impacting issues.
+ Communicates with other teams and clients for extending support.
+ Leads the design and architecture of managed cloud solutions for clients, considering their unique requirements and business objectives.
+ Oversees the implementation of cloud solutions, including cloud design, configuration, and deployment and ensures adherence to best practices and industry standards.
+ Monitors and optimises the performance of clients' cloud-based infrastructures, identifying and resolving issues proactively.
+ Implements and maintains cloud security measures, ensuring compliance with relevant industry regulations and data protection standards.
+ Leads the troubleshooting and resolution of highly complex cloud-related incidents and problems and provides technical expertise and guidance to resolve critical issues.
+ Continuously identifies opportunities to improve cloud performance, security, and service delivery, driving process enhancements and technological advancements.
+ Creates and maintains comprehensive technical documentation, including technical diagrams, configurations, and operational procedures.
+ Develops scripts and automation solutions, streamlining network operations, and enhancing efficiency.
+ Plays a pivotal role in deploying and managing cloud solutions, integrating automation tools, and driving innovation to meet the evolving needs of client.
+ May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Excellent problem-solving skills with ability to identify complex cloud issues, brainstorm potential solutions and choose the best way to resolve an issue.
+ In-depth knowledge of cloud technologies.
+ Excellent understanding of managed services concepts.
+ Excellent knowledge of cloud monitoring and management tools for performance optimization and troubleshooting.
+ Demonstrates leadership skills, with effective communication and interpersonal skills to interact with clients, vendors, and internal teams.
+ Project management skills and the ability to handle multiple tasks and priorities effectively
+ Excellent scripting/programming skills.
+ Strong scripting skills in languages such as Python, Perl, or Ruby, and experience with automation tools like Ansible, Puppet, or Chef.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
+ Relevant certifications such as (but not limited to) -
+ VMware certified Professional: Data Centre Virtualization.
+ VMware Certified Specialist - Cloud Provider.
+ VMware Site Recovery Manager: Install, Configure, Manage.
+ Microsoft Certified: Azure Architect Expert.
+ AWS Certified: Solutions Architect Associate.
+ Veeam Certified Engineer (VMCE).
+ Rubrik Certified Systems Administrator.
+ Zerto, pure, vxrail.
+ Google Cloud Platform (gcp).
+ Oracle Cloud Infrastructure (oci).
**Required Experience:**
+ Extended Managed Services experience.
+ Extended knowledge and experience in ticketing tools, preferably Service Now.
+ Extended experience working in multiple large Global Enterprise client outsourcing projects.
+ Extended vendor management experience.
+ Extended in-depth experience and understanding of the IT industry and standards for IT service management.
+ Extended experience in more than one area of expertise
+ Extended experience across Emerging technology and trends impacting IT operations
+ Extended experience in designing, implementing, and managing complex enterprise cloud solutions
**Workplace type** **:**
Remote Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI's management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth.

Embracing a customer-focused, adaptable, and collaborative mindset, along with demonstrating accountability, initiative, and a passion for continuous learning, are key aspects of this role.

Role Description

• Build, implement, and support a wide range of technical solutions for internal and customer purposes.

• Manage and configure diverse platform infrastructures, applications, and collaboration tools.

• Lead IT and service improvement projects, collaborating with internal and external stakeholders.

• Serve as a technical escalation point, assisting with complex troubleshooting and vendor coordination.

• Provide excellent customer service, engaging with customers on updates, incident responses, and needs assessment.

• Monitor, diagnose, and optimize system performance, standardizing processes with SOPs.

• Stay updated on industry trends and emerging technologies to enhance personal and professional growth.

• Mentor and train lower-tier engineering and service desk employees.

• Document work and contribute to a global knowledge base, ensuring effective incident management.

• Design and validate technical solutions, supporting network and infrastructure development.

Behaviors and Competencies

• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.

• Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.

• Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

• Self-Development: Can actively seek feedback and use it constructively for personal growth.

Skill Level Requirements

• Proficient in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate

• Ability to utilize version control systems such as Git and Azure DevOps effectively - Intermediate

• Ability to create clear and effective technical documentation - Intermediate

• Proficiency in implementing and managing DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams - Intermediate

• Proficiency in configuring and managing Windows Server and Linux operating systems using terminal and Azure CLI - Intermediate

• The expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet - Intermediate

• Competence in managing and maintaining Active Directory, Azure, VMware, and Windows Server platforms - Intermediate

• Extensive operational experience supporting Citrix environments (e.g., installation, configuration, maintenance, and troubleshooting of Citrix XenApp/XenDesktop/Virtual Apps and Desktops).

Other Requirements

• Completed Bachelor's Degree or relevant work experience required

• 3-5 years of experience in a similar role

• 3-5 years of experience working with Azure core services such as Azure Compute, Storage, Network, and Security

• Ability to travel 10%

• Ability to work flexible hours and holidays

• Willingness to obtain the following certifications within first year of SHI employment: Meraki ECMS 2, ITIL Foundations v4

The base salary range for this position is $0,000 - 110,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 85,000 - 140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI's management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth.

Embracing a customer-focused, adaptable, and collaborative mindset, along with demonstrating accountability, initiative, and a passion for continuous learning, are key aspects of this role.

Role Description

• Build, implement, and support a wide range of technical solutions for internal and customer purposes.

• Manage and configure diverse platform infrastructures, applications, and collaboration tools.

• Lead IT and service improvement projects, collaborating with internal and external stakeholders.

• Serve as a technical escalation point, assisting with complex troubleshooting and vendor coordination.

• Provide excellent customer service, engaging with customers on updates, incident responses, and needs assessment.

• Monitor, diagnose, and optimize system performance, standardizing processes with SOPs.

• Stay updated on industry trends and emerging technologies to enhance personal and professional growth.

• Mentor and train lower-tier engineering and service desk employees.

• Document work and contribute to a global knowledge base, ensuring effective incident management.

• Design and validate technical solutions, supporting network and infrastructure development.

Behaviors and Competencies

• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.

• Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.

• Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

• Self-Development: Can actively seek feedback and use it constructively for personal growth.

Skill Level Requirements

• Proficient in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate

• Ability to utilize version control systems such as Git and Azure DevOps effectively - Intermediate

• Ability to create clear and effective technical documentation - Intermediate

• Proficiency in implementing and managing DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams - Intermediate

• Proficiency in configuring and managing Windows Server and Linux operating systems using terminal and Azure CLI - Intermediate

• The expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet - Intermediate

• Competence in managing and maintaining Active Directory, Azure, VMware, and Windows Server platforms - Intermediate

• Extensive operational experience supporting Citrix environments (e.g., installation, configuration, maintenance, and troubleshooting of Citrix XenApp/XenDesktop/Virtual Apps and Desktops).

Other Requirements

• Completed Bachelor's Degree or relevant work experience required

• 3-5 years of experience in a similar role

• 3-5 years of experience working with Azure core services such as Azure Compute, Storage, Network, and Security

• Ability to travel 10%

• Ability to work flexible hours and holidays

• Willingness to obtain the following certifications within first year of SHI employment: Meraki ECMS 2, ITIL Foundations v4

The base salary range for this position is $0,000 - 110,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 85,000 - 140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI's management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth.

Embracing a customer-focused, adaptable, and collaborative mindset, along with demonstrating accountability, initiative, and a passion for continuous learning, are key aspects of this role.

Role Description

• Build, implement, and support a wide range of technical solutions for internal and customer purposes.

• Manage and configure diverse platform infrastructures, applications, and collaboration tools.

• Lead IT and service improvement projects, collaborating with internal and external stakeholders.

• Serve as a technical escalation point, assisting with complex troubleshooting and vendor coordination.

• Provide excellent customer service, engaging with customers on updates, incident responses, and needs assessment.

• Monitor, diagnose, and optimize system performance, standardizing processes with SOPs.

• Stay updated on industry trends and emerging technologies to enhance personal and professional growth.

• Mentor and train lower-tier engineering and service desk employees.

• Document work and contribute to a global knowledge base, ensuring effective incident management.

• Design and validate technical solutions, supporting network and infrastructure development.

Behaviors and Competencies

• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.

• Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.

• Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

• Self-Development: Can actively seek feedback and use it constructively for personal growth.

Skill Level Requirements

• Proficient in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate

• Ability to utilize version control systems such as Git and Azure DevOps effectively - Intermediate

• Ability to create clear and effective technical documentation - Intermediate

• Proficiency in implementing and managing DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams - Intermediate

• Proficiency in configuring and managing Windows Server and Linux operating systems using terminal and Azure CLI - Intermediate

• The expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet - Intermediate

• Competence in managing and maintaining Active Directory, Azure, VMware, and Windows Server platforms - Intermediate

• Extensive operational experience supporting Citrix environments (e.g., installation, configuration, maintenance, and troubleshooting of Citrix XenApp/XenDesktop/Virtual Apps and Desktops).

Other Requirements

• Completed Bachelor's Degree or relevant work experience required

• 3-5 years of experience in a similar role

• 3-5 years of experience working with Azure core services such as Azure Compute, Storage, Network, and Security

• Ability to travel 10%

• Ability to work flexible hours and holidays

• Willingness to obtain the following certifications within first year of SHI employment: Meraki ECMS 2, ITIL Foundations v4

The base salary range for this position is $0,000 - 110,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 85,000 - 140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI's management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth.

Embracing a customer-focused, adaptable, and collaborative mindset, along with demonstrating accountability, initiative, and a passion for continuous learning, are key aspects of this role.

Role Description

• Build, implement, and support a wide range of technical solutions for internal and customer purposes.

• Manage and configure diverse platform infrastructures, applications, and collaboration tools.

• Lead IT and service improvement projects, collaborating with internal and external stakeholders.

• Serve as a technical escalation point, assisting with complex troubleshooting and vendor coordination.

• Provide excellent customer service, engaging with customers on updates, incident responses, and needs assessment.

• Monitor, diagnose, and optimize system performance, standardizing processes with SOPs.

• Stay updated on industry trends and emerging technologies to enhance personal and professional growth.

• Mentor and train lower-tier engineering and service desk employees.

• Document work and contribute to a global knowledge base, ensuring effective incident management.

• Design and validate technical solutions, supporting network and infrastructure development.

Behaviors and Competencies

• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.

• Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.

• Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

• Self-Development: Can actively seek feedback and use it constructively for personal growth.

Skill Level Requirements

• Proficient in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate

• Ability to utilize version control systems such as Git and Azure DevOps effectively - Intermediate

• Ability to create clear and effective technical documentation - Intermediate

• Proficiency in implementing and managing DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams - Intermediate

• Proficiency in configuring and managing Windows Server and Linux operating systems using terminal and Azure CLI - Intermediate

• The expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet - Intermediate

• Competence in managing and maintaining Active Directory, Azure, VMware, and Windows Server platforms - Intermediate

• Extensive operational experience supporting Citrix environments (e.g., installation, configuration, maintenance, and troubleshooting of Citrix XenApp/XenDesktop/Virtual Apps and Desktops).

Other Requirements

• Completed Bachelor's Degree or relevant work experience required

• 3-5 years of experience in a similar role

• 3-5 years of experience working with Azure core services such as Azure Compute, Storage, Network, and Security

• Ability to travel 10%

• Ability to work flexible hours and holidays

• Willingness to obtain the following certifications within first year of SHI employment: Meraki ECMS 2, ITIL Foundations v4

The base salary range for this position is $0,000 - 110,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 85,000 - 140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI's management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth.

Embracing a customer-focused, adaptable, and collaborative mindset, along with demonstrating accountability, initiative, and a passion for continuous learning, are key aspects of this role.

Role Description

• Build, implement, and support a wide range of technical solutions for internal and customer purposes.

• Manage and configure diverse platform infrastructures, applications, and collaboration tools.

• Lead IT and service improvement projects, collaborating with internal and external stakeholders.

• Serve as a technical escalation point, assisting with complex troubleshooting and vendor coordination.

• Provide excellent customer service, engaging with customers on updates, incident responses, and needs assessment.

• Monitor, diagnose, and optimize system performance, standardizing processes with SOPs.

• Stay updated on industry trends and emerging technologies to enhance personal and professional growth.

• Mentor and train lower-tier engineering and service desk employees.

• Document work and contribute to a global knowledge base, ensuring effective incident management.

• Design and validate technical solutions, supporting network and infrastructure development.

Behaviors and Competencies

• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.

• Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.

• Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

• Self-Development: Can actively seek feedback and use it constructively for personal growth.

Skill Level Requirements

• Proficient in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate

• Ability to utilize version control systems such as Git and Azure DevOps effectively - Intermediate

• Ability to create clear and effective technical documentation - Intermediate

• Proficiency in implementing and managing DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams - Intermediate

• Proficiency in configuring and managing Windows Server and Linux operating systems using terminal and Azure CLI - Intermediate

• The expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet - Intermediate

• Competence in managing and maintaining Active Directory, Azure, VMware, and Windows Server platforms - Intermediate

• Extensive operational experience supporting Citrix environments (e.g., installation, configuration, maintenance, and troubleshooting of Citrix XenApp/XenDesktop/Virtual Apps and Desktops).

Other Requirements

• Completed Bachelor's Degree or relevant work experience required

• 3-5 years of experience in a similar role

• 3-5 years of experience working with Azure core services such as Azure Compute, Storage, Network, and Security

• Ability to travel 10%

• Ability to work flexible hours and holidays

• Willingness to obtain the following certifications within first year of SHI employment: Meraki ECMS 2, ITIL Foundations v4

The base salary range for this position is $0,000 - 110,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 85,000 - 140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI's management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth.

Embracing a customer-focused, adaptable, and collaborative mindset, along with demonstrating accountability, initiative, and a passion for continuous learning, are key aspects of this role.

Role Description

• Build, implement, and support a wide range of technical solutions for internal and customer purposes.

• Manage and configure diverse platform infrastructures, applications, and collaboration tools.

• Lead IT and service improvement projects, collaborating with internal and external stakeholders.

• Serve as a technical escalation point, assisting with complex troubleshooting and vendor coordination.

• Provide excellent customer service, engaging with customers on updates, incident responses, and needs assessment.

• Monitor, diagnose, and optimize system performance, standardizing processes with SOPs.

• Stay updated on industry trends and emerging technologies to enhance personal and professional growth.

• Mentor and train lower-tier engineering and service desk employees.

• Document work and contribute to a global knowledge base, ensuring effective incident management.

• Design and validate technical solutions, supporting network and infrastructure development.

Behaviors and Competencies

• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.

• Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.

• Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

• Self-Development: Can actively seek feedback and use it constructively for personal growth.

Skill Level Requirements

• Proficient in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate

• Ability to utilize version control systems such as Git and Azure DevOps effectively - Intermediate

• Ability to create clear and effective technical documentation - Intermediate

• Proficiency in implementing and managing DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams - Intermediate

• Proficiency in configuring and managing Windows Server and Linux operating systems using terminal and Azure CLI - Intermediate

• The expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet - Intermediate

• Competence in managing and maintaining Active Directory, Azure, VMware, and Windows Server platforms - Intermediate

• Extensive operational experience supporting Citrix environments (e.g., installation, configuration, maintenance, and troubleshooting of Citrix XenApp/XenDesktop/Virtual Apps and Desktops).

Other Requirements

• Completed Bachelor's Degree or relevant work experience required

• 3-5 years of experience in a similar role

• 3-5 years of experience working with Azure core services such as Azure Compute, Storage, Network, and Security

• Ability to travel 10%

• Ability to work flexible hours and holidays

• Willingness to obtain the following certifications within first year of SHI employment: Meraki ECMS 2, ITIL Foundations v4

The base salary range for this position is $0,000 - 110,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 85,000 - 140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI's management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth.

Embracing a customer-focused, adaptable, and collaborative mindset, along with demonstrating accountability, initiative, and a passion for continuous learning, are key aspects of this role.

Role Description

• Build, implement, and support a wide range of technical solutions for internal and customer purposes.

• Manage and configure diverse platform infrastructures, applications, and collaboration tools.

• Lead IT and service improvement projects, collaborating with internal and external stakeholders.

• Serve as a technical escalation point, assisting with complex troubleshooting and vendor coordination.

• Provide excellent customer service, engaging with customers on updates, incident responses, and needs assessment.

• Monitor, diagnose, and optimize system performance, standardizing processes with SOPs.

• Stay updated on industry trends and emerging technologies to enhance personal and professional growth.

• Mentor and train lower-tier engineering and service desk employees.

• Document work and contribute to a global knowledge base, ensuring effective incident management.

• Design and validate technical solutions, supporting network and infrastructure development.

Behaviors and Competencies

• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.

• Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.

• Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

• Self-Development: Can actively seek feedback and use it constructively for personal growth.

Skill Level Requirements

• Proficient in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate

• Ability to utilize version control systems such as Git and Azure DevOps effectively - Intermediate

• Ability to create clear and effective technical documentation - Intermediate

• Proficiency in implementing and managing DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams - Intermediate

• Proficiency in configuring and managing Windows Server and Linux operating systems using terminal and Azure CLI - Intermediate

• The expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet - Intermediate

• Competence in managing and maintaining Active Directory, Azure, VMware, and Windows Server platforms - Intermediate

• Extensive operational experience supporting Citrix environments (e.g., installation, configuration, maintenance, and troubleshooting of Citrix XenApp/XenDesktop/Virtual Apps and Desktops).

Other Requirements

• Completed Bachelor's Degree or relevant work experience required

• 3-5 years of experience in a similar role

• 3-5 years of experience working with Azure core services such as Azure Compute, Storage, Network, and Security

• Ability to travel 10%

• Ability to work flexible hours and holidays

• Willingness to obtain the following certifications within first year of SHI employment: Meraki ECMS 2, ITIL Foundations v4

The base salary range for this position is $0,000 - 110,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 85,000 - 140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status