22 Management Positions jobs in Galveston

Care Management Specialist - Care Management (Monday-Friday 8am-5pm)
**Galveston, Texas, United States**
**New**
Healthcare Support Services
UTMB Health
Requisition #
**JOB DESCRIPTION**
The Care Management Specialist oversees and coordinates the patient's post-discharge experience. They are skilled in providing excellent customer service and consulting with patients by coordinating patientservices and other medical-related services offered by a healthcare team. Obtains authorizations for inpatient services; performs telephone triage and referral. Facilitate the approvals for UTMB inpatient services.
**EDUCATION & EXPERIENCE**
**Minimum Qualifications:**
+ High School or equivalent
+ Three (3) years of customer service or related experience in a healthcare or clinical setting
**Preferred Qualifications:**
+ Associate Degree or equivalent combination of education and training/experience
**Equal Employment Opportunity**
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Compensation

Quality Management Specialist - Galveston
**Galveston, Texas, United States**
**Hot**
Clerical & Administrative Support
UTMB Health
Requisition #
**REQUIRED EDUCATION / EXPERIENCE:**
**Minimum Qualifications**
+ Bachelor's degree in related field or equivalent;
+ Three (3) years of experience which includes one year experience in quality management and process improvement or comparable experience.
**Preferred Qualifications:**
+ Master's degree in a clinical field, health management, or health-related field preferred.
+ Specialty certification in quality or process improvement preferred.
**Job Description:**
To work with staff and leaders throughout the organization to serve as a facilitator of quality assessment activities to one or more clinical departments. Identify opportunities and solve problems relating to quality/performance improvement and to meet regulatory and accreditation requirements. Coordinates reporting from hospital department's quality management and improvement programs, ensuring compliance with the Hospital Performance Improvement Plan, the individual Quality Improvement Plans for hospital departments and requirements from government and accrediting bodies.
**JOB FUNCTIONS:**
+ Organizes quality management activities for one or more clinical and hospital departments
+ Utilizes systematic, data-driven method(s) to develop, monitor, evaluate, and improve initiatives, programs, services, and relationships to improve clinical and operational performance.
+ In collaboration with clinical staff and leadership, participates in the monitoring, reporting, and improvement activities related to clinical guidelines, healthcare quality/safety initiatives, accreditation and regulatory requirements.
+ Researches and identifies evidence-based process improvements and helps to set standards and define best practices for assigned departments and projects.
+ Collaborates with information owners and end users to systematically develop, define, and deploy Health System metrics to meet.
+ Organizes, attends and facilitates departmental quality management meetings and attends Mortality and Morbidity conferences.
+ Uses data to assist departments in making process changes through facilitation of proactive and reactive process improvement and patient safety activities in regard to planning, implementation, and evaluation of effectiveness of process changes.
+ Influences, educates and assists clinical departments in developing appropriate ongoing quality management/monitoring programs about project implementation and management.
+ Ensures compliance of areas of responsibility with CMS and Joint Commission requirements.
+ Facilitates continuous process improvement teams using the Plan Do Study Act (PDSA) or Focus Analyze Develop and Execute (FADE) methodology
+ In collaboration with Risk Management, facilitates proactive and reactive patient safety activities including Root Cause Analyses (RCA), Failure Mode Effects Analyses (FMEA) and Sentinel Event Alerts in regard to the facilitation process, planning, implementation and evaluation of effectiveness of process changes.
+ Assists with maintaining the transparency and dissemination of Health System metrics and benchmarks.
**MARGINAL OR PERIODIC JOB FUNCTIONS:**
+ Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of developmental needs that contribute to the enhancement of patient care.
+ Regularly communicates PI and quality/safety activities to leadership and QM staff.
+ Adheres to internal controls and reporting structure.
**Salary Range:**
Salary commensurate with experience.
**Equal Employment Opportunity**
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Compensation

Quality Management Spec, Lab Services - Galveston
**Galveston, Texas, United States**
Clinical Laboratory
UTMB Health
Requisition #
**Minimum Qualifications:**
· Bachelor's degree in a Clinical Laboratory Science or Basic Science
· Four (4) years of clinical laboratory experience which includes one year experience in laboratory quality management/process improvement.
**Preferred Qualifications:**
· Five (5) years in laboratory quality management/process improvement
**LICENSES, REGISTRATIONS OR CERTIFICATIONS**
**Required:**
· Technologist level certification from the American Society of Clinical Pathology (ASCP) or equivalent laboratory certification
**JOB DESCRIPTION**
**Scope:** Provides quality, safety, and regulatory compliance support for all laboratories and phlebotomy locations functioning under the Department of Laboratory Services.
**Function:** Collaborates with clinical and anatomic pathology laboratories on patient safety initiatives, regulatory and accreditation compliance, risk management, laboratory safety, and performance improvement. Works with laboratory divisions to develop plans and policies for improved quality throughout the department. Coordinates reporting for Laboratory Services quality management and improvement programs.
**ESSENTIAL JOB FUNCTIONS**
+ Organizes quality management activities for the department of Laboratory Services, including laboratory divisions.
+ Coordinates the identification, monitoring, resolution, and follow-up of patient care and departmental projects, goals, and operational issues.
+ Identifies appropriate internal controls for department to facilitate compliance; provides mechanisms to monitor and enforce compliance.
+ Oversees and manages document control process for departmental policies and procedures to ensure compliance.
+ Participates in the monitoring, reporting, and improvement activities related to clinical guidelines, healthcare quality/safety initiatives, accreditation and regulatory requirements, in collaboration with clinical staff and leadership.
+ Provides guidance in the analysis of departmental activities related to HIPAA compliance and other compliance related matters.
+ Monitors and advises on the performance of the quality management system, and produces data and report on performance, measuring against set indicators.
+ Acts as a liaison with management and staff throughout the department to ensure that the QA system is functioning properly.
+ Organizes, attends and facilitates departmental quality management meetings. Uses data to assist departments in making process changes.
+ Educates and assists clinical labs in developing appropriate ongoing quality management/monitoring programs.
+ Ensures compliance of areas of responsibility with CMS, Joint Commission, CAP and other accrediting agency requirements. Acts as coordinator for CAP accreditation inspections.
+ Assists in the development, interpretation, and implementation of departmental policies including lab safety procedures.
+ Facilitates departmental Quality Management Committee meetings.
+ Facilitates departmental Laboratory Safety Committee meetings.
+ Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of developmental needs that contribute to the enhancement of patient care.
+ Communicates PI and quality/safety activities to leadership and QM staff.
**Equal Employment Opportunity**
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Compensation

HR Leave Management Specialist - Human Resources Services
**Galveston, Texas, United States**
Business, Managerial & Finance
UTMB Health
Requisition #
**Minimum Qualifications:**
Associate's Degree in Human Resources, or related field, or equivalent, and two years of HR, compliance, or payroll experience.
**Preferred Qualifications:**
Bachelor's in HR or related field.
**Job Description:**
Responsible for the administration of the UTMB Health Leave Policies and Procedures, inclusive of Family Medical Leave, Military Leave, Leave of Absence, in coordination with Workers Compensation and the Sick Leave Pool, and Institutional ADA.
**Job Duties:**
+ Serves as the subject matter expert for managers and employees regarding the FMLA rules and regulations, State of Texas Leave, and the UTMB Family Medical Leave Process.
+ Reviews, makes a determination of eligibility, and tracks all UTMB employee Family Medical Leave and Military Leave requests in an accurate and timely manner.
+ Documents leave requests in the electronic record system and communicates eligibility for Leave Benefits with the employee and employer. Creates the eligible employee leave case in the UTMB Health time capture system.
+ Coordinates the Sick Leave Pool application process in accordance with Texas Statute and the UTMB Health Process. Provides the documentation from the health care provider to the qualified medical reviewer(s) and communicates with the employee regarding the decision.
+ Preserves all documentation regarding leave in the electronic system according to the UTMB Health document retention schedule.
+ Provides training sessions to UTMB Managers throughout the State regarding the UTMB Health medical and military leave process (minimal travel may be required).
+ Participates in process updates.
+ Monitors and adheres to legislated updates regarding FMLA and Military Leave.
+ Adheres to internal controls and reporting structure.
+ Performs related duties as required.
**Knowledge/Abilities/Skills:**
+ Must possess excellent written and verbal communication skills and have the capacity to work with a variety of levels within an organization while keeping on task, delivering excellence in customer service even in challenging situations.
+ Must be self-motivated and highly organized with the ability to multitask daily.
+ Must be proficient in Word, Microsoft Office, including Outlook.
**Work Schedule:**
Partial Remote work, Monday through Friday, 8 am to 5 pm, and as needed.
**Salary Range:**
Actual salary commensurate with experience.
**Equal Employment Opportunity**
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Compensation

Emergency Management Coordinator (Partial Remote) - Institutional Preparedness
**Galveston, Texas, United States**
Business, Managerial & Finance
UTMB Health
Requisition #
**Minimum Qualifications:**
Bachelor's Degree in a related field. An equivalent combination of education and experience relevant to the role may be considered for this position.
**Required:**
Incident Command System (ICS 100, and/or 200, 700, 800. Must be obtained within 12 months of hire.
**Preferred Qualifications:**
+ Familiarity with emergency management in a health care, academic, and/or research setting.
+ Emergency Management certifications as appropriate, particularly in healthcare.
**Job Summary:**
Performs emergency management and preparedness activities across UTMB's healthcare, academic, research, and support enterprises. Develops contingency plans, training, exercises, and disaster resources to address identified priority risks. Coordinates and fosters Whole-Community Response capabilities in areas served by UTMB
**Job Duties:**
+ Coordinate the activities of UTMB's Emergency Management Program as directed by the Associate Vice President (AVP) of Institutional Preparedness.
+ Facilitate the work of the UTMB Incident Command Team members in a coordinated response and develop incident documentation to support major disaster claims.
+ Work closely with various departments across UTMB - including the Academic & Research Enterprises - to maintain response plans, share resources, communicate during emergencies, and conduct after-action reviews, ensuring improvement activities are achieved.
+ Facilitate continuity planning efforts alongside subject-matter experts from Information Technology Services, Business Operations & Facilities, and individual departments.
+ Manage UTMB's emergency supplies inventory, ensuring it remains up to date and sufficient for emergency response to UTMB's priority risks.
+ Maintain a logistics plan for emergency supplies.
+ Conduct training and exercises across the institution to enhance preparedness for priority risks.
+ Attend emergency preparedness/management trainings as necessary, bringing back applicable knowledge and tools to share with and educate UTMB personnel.
+ Work with the AVP of Institutional Preparedness to ensure compliance with The Joint Commission standards as well as compliance with all other regulatory agency requirements.
+ Facilitate and actively participate in key meetings across the institution (e.g., Safety & Security, Regulatory Accreditation, Environment of Care, etc.) as well as community activities, maintaining a positive working relationship with departmental, city, county, state, and federal officials in order to enhance UTMB resilience.
+ Use database, web, and geographical information system tools to enhance UTMB preparedness, mitigation, response, and recovery capabilities.
+ Maintain situational awareness of potential threats to UTMB, including weather, flooding, public utility losses, interruption of classes, etc. Effectively communicate this information to key personnel across UTMB.
**Knowledge/Skills/Abilities:**
+ Knowledge of emergency preparedness and disaster response, including both 'incident-specific' and 'All Hazards' frameworks.
+ Knowledge of continuity planning.
+ Ability to analyze data and summarize multiple sources of information into coherent recommendations for action.
+ Excellent communications, interpersonal, and problem-solving skills with a high degree of professionalism and competence in dealing with a variety of individuals, including administrative, academic, and medical professionals, peers, and public officials.
**Work Schedule:**
Monday through Friday, 8 am -5 pm, and as needed.
**Salary Range:**
Actual salary commensurate with experience.
**Equal Employment Opportunity**
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Compensation

Associate Director of Quality Management & Patient Safety
**Galveston, Texas, United States**
Executive - Nursing & Patient Care
UTMB Health
Requisition #
**Job Summary:**
The Associate Director of Quality Management & Patient Safety leads, develops, implements, and facilitates health system and hospital clinical activities, as well as collaboratives to achieve the best quality outcomes and prevent adverse events across the continuum of care. This position will provide UTMB Health with technical and implementation leadership support, including consults, training/education, and assistance prioritizing quality/safety strategies and actions. This position includes on-site visits and consultations at all campuses and ambulatory sites as needed.
The Associate Director facilitates the integration of the strategic vision into clinical practice through collaboration with the local leaders and the support of the Director of Quality Management & Patient Safety. The Assistant Director is knowledgeable about the components of a patient safety culture and patient safety science. The incumbent utilizes this knowledge to advance quality and patient safety at the front lines of care delivery.
**Scope:** **_The Associate Director of Quality Management & Patient Safety supports all campuses and health system activities, including federal, state, and local regulatory compliance across the UTMB network of hospitals and ambulatory services._**
**Responsibilities:**
+ Assists the Director, Department of Quality and Healthcare Safety, in executing and advancing annual performance improvement plans, including supporting education, facilitating project team meetings, and developing communications.
+ Facilitates and participates in developing and implementing assigned new initiatives, programs, services, and relationships to improve clinical and operational performance, enhance services and outcomes, and enhance margins using a disciplined, team-based design and rapid cycle improvement methods.
+ Performs analysis of various aspects of operations, tracks initiative progress, monitors evaluative measures, and reports accordingly.
+ Performs critical reviews of published reports and identifies best-performing practices related to target processes to facilitate evidence-based practice and management.
+ Works collaboratively with hospital leadership to develop plans to address annual patient safety and PI priorities and align them with UTMB quality and safety plans/priorities.
+ Facilitates/participates in and may lead collaborative interdepartmental approaches to develop and enhance an integrated care system, including data management and methods and tools (e.g., PDSA, lean, causal reviews, FMEA, etc.).
+ Works with the UTMB Quality Director to establish, implement, and monitor service level agreements, department performance standards, and appropriate use of organizational resources.
+ Assists with complaint responses from various organizations in collaboration with clinical departments involved in patient care.
+ Assists with recruitment, retention, development, and ongoing management of assigned staff.
+ Prepares reports as requested by the Chief Medical Officer, Hospital Leader(s), Community Hospital Leader(s), and the UTMB Director of Quality and Safety.
+ Serves as liaison between UTMB Department of Quality and Healthcare Safety, departments, and local groups to facilitate collaborative programs.
+ Ensures adherence to internal controls and reporting structure.
+ Disciplined change management and performance improvement techniques.
+ Principles and practices of supervision and administration as applied to the management and direction of personnel within areas of accountability.
+ Effective managerial and administrative abilities as applied to the complex environment of an academic health system, including community hospitals and ambulatory service centers.
+ Self-starter in developing and analyzing options and recommending solutions.
+ Effectively deal with conflict management and have the skill to anticipate and bring issues to resolution.
+ Strong interpersonal skills with high professionalism and diplomacy in dealing with the staff at all institution levels and external agencies.
+ Effective verbal, written, and interpersonal communication and practical presentation skills.
+ Performs related duties as required.
**Quality/Performance Improvement**
+ Leads quality, process, performance improvement, patient safety activities, and accreditation within assigned areas(s).
+ Facilitates Performance Improvement activities and supports department leaders in conducting local improvements.
+ Oversees reporting Core Measures and value-based purchasing activities according to TJC and CMS timelines and guidelines.
+ Collaborates with operational leaders on organizational initiatives for each campus.
+ Leads teams responsible for reviews using specific indicators according to NQF and AHRQ criteria/specifications.
+ Works with staff to analyze outcomes, process measures, and benchmarks to identify improvement opportunities; works with individual departments and staff to address outcomes below expected benchmarks.
+ Partners with hospital leadership on the Culture of Safety Survey process, reviewing and analyzing the responses, reporting outcomes, assisting clinical areas with actions, and monitoring progress.
**Patient Safety**
+ Promotes a safety culture across the campus by providing education and support for front-line personnel, managers, directors, and physicians in event reporting and risk evaluation principles and practices, and by gathering, aggregating, and disseminating patient safety events and risk management data.
+ Uses event reporting data to identify opportunities for improvement and preventive measures related to Health System goals.
+ Work with campus personnel to integrate event reporting, management, dissemination, and management of potential adverse events (PAEs) and potentially compensable events.
+ Promotes a non-punitive culture for reporting adverse events and unsafe conditions using the organization's incident reporting system.
+ Monitors system trends and detailed data to identify safety concerns and opportunities for quality improvement.
+ Works collaboratively with Risk Management personnel to identify or escalate potentially compensable events and with the Quality Management Specialists to identify and report potentially adverse events (PAEs).
**Accreditation**
+ Works with the Assistant Director of Accreditation to manage Joint Commission accreditation's continual assessment and readiness at all community campus locations.
+ Coordinates educational efforts related to the Joint Commission, including National Patient Safety Goals.
+ Works with leadership, physicians, and department director groups to:
o Ensure a coordinated response to unannounced external accrediting or regulatory agency visits by managing the process and staff.
o Manages individual complaints or letters requesting information from accrediting agencies.
o Coordinates and oversees the establishment of mechanisms to correct areas of non-compliance with applicable standards.
o Maintains familiarity with all applicable accreditation standards, keeps abreast of changes, and communicates changes to leadership and chapter experts.
o Coordinates with the Director to complete an annual evaluation of accreditation compliance at each campus.
**Knowledge/Skills/Abilities:**
+ Principles and practices of supervision and administration as applied to the management and direction of personnel within areas of accountability.
+ Effective managerial and administrative abilities as applied to the complex environment of an academic health system, including community hospitals and ambulatory service centers.
+ Self-starter in developing and analyzing options and recommending solutions.
+ Effectively deal with conflict management and have the skill to anticipate and bring issues to resolution.
+ Strong interpersonal skills with high professionalism and diplomacy in dealing with the staff at all institution levels and external agencies.
+ The candidate will have experience working with performance improvement tools and methods, such as PDSA, LEAN techniques, and High-Reliability Organizations, and the ability to present actionable data for improvement projects.
+ Demonstrated success with program management.
+ Excellent leadership, communication, presentation skills, and the ability to influence.
**Minimum Qualifications:**
+ Bachelor's degree in nursing withcomprehensive knowledge of healthcare operations plus five (5) years of progressive responsibility, including clinical and quality management experience/process improvement/accreditation, or comparable experience.
+ Must possess and maintain a current RN license or valid temporary permit to practice in Texas.
**Preferred Qualifications:**
+ Master's degree in a clinical field, health management, or health-related field.
+ Specialty certification in quality, safety, or accreditation.
+ Project management and Lean experience are a plus.
+ Experience in clinical care settings across the continuum is preferred, allowing in-depth analysis of the care processes surrounding patients and families.
**Equal Employment Opportunity**
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Compensation

Signage and Wayfinding Specialist (Partial Remote/Local) - Portfolio Management
**Galveston, Texas, United States**
Engineering, Crafts, Trades & Labor
UTMB Health
Requisition #
**Minimum Qualifications:**
Bachelor's degree in graphic design or equivalent years of education, experience, and/or training, and 4 years of related experience.
**Job Summary** :
The Signage and Wayfinding Specialist is responsible for developing facilities' wayfinding solutions for operational and capital projects at UTMB. This role operates in a fast-paced environment and serves as the owner's representative for wayfinding to ensure signage and other wayfinding aids at UTMB locations meet the needs of various stakeholders, including Marketing & Communications, Development, Patient Services, Environmental Health & Safety, UTMB Police, and Information Technology Services.
**Job Duties:**
+ Collaborates with Facilities Planning, Project Managers, stakeholders, consultants, and external vendors to develop a project's wayfinding scope of work.
+ Responsible for developing signage message schedules, signage location plans, budget, and coordinating fabrication and installation schedules with the overall project schedule. Wayfinding scope of work can include temporary and/or permanent signage.
+ Collaborates with UTMB Purchasing and Project Managers on procuring signage vendors and fabricators. Gathers all necessary information for signage requisitions and purchase orders. Reviews and approves all invoices from contracted signage vendors to be sent for payment.
+ During the construction phase of a project, responsibilities include but are not limited to reviewing submittals, attending construction meetings, conducting site visits, and developing punch lists.
+ Supports In-House Construction in coordinating signage maintenance work orders, lifecycle projects, and operational requests from initial planning to fabrication and installation, as needed.
+ Collaborates with the Facilities Information Management team and architectural teams to assign room numbers to new rooms.
+ Produces specialized drawings, illustrations, layouts, and digital images as needed to support wayfinding projects.
**Marginal or Periodic Functions:**
+ Produces drawings and illustrations for emergency events, including building entrance closures, street closures, and pandemic masking guidelines. Work closely with MarCom, Patient Services, Ambulatory, and UTMB Police to meet stakeholder needs.
+ Adheres to internal controls and reporting structure.
+ Performs related duties as required.
**Knowledge/Skills/Abilities:**
+ Must have a working knowledge and understanding of all applicable codes that impact signage requirements.
+ Excellent verbal, written, and visual communication skills are essential for this position.
+ Must possess strong organizational and time management skills.
**Working Environment:**
This position is based at UTMB's Galveston Campus. The position will primarily work in a typical office environment with occasional visits to construction job sites across UTMB locations.
**Salary Range:**
Actual salary commensurate with experience.
**Work Schedule:**
Partial Remote to be determined by the department. Monday through Friday, 8 am to 5 pm, and as needed on occasion.
**Equal Employment Opportunity**
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Compensation

Quality & Patient Safety Spec - Quality Management (Galveston and Ambulatory)
**Galveston, Texas, United States**
Patient Care
UTMB Health
Requisition #
**REQUIRED EDUCATION / EXPERIENCE:**
+ Bachelor's Degree in a healthcare-related field.
+ Minimum of three years of clinical-related experience.
**PREFERRED EDUCATION / EXPERIENCE:**
+ Master's Degree in Nursing, Administration or Business.
+ One year of patient safety/risk management experience.
+ Specialty certification in quality or process improvement.
**JOB SUMMARY:**
Provide quality and patient safety consulting, analysis and improvement facilitation for staff and leaders throughout the Hospital. Develop, implement, and improve programs to establish and maintain Quality and Patient Safety standards of care provided to patients. Research, collect and analyze internal and external data for decision making. Serve as a subject matter expert regarding quality and patient safety initiatives and significant event management. Ensure that goals are in alignment with the Health System's Patient Safety and Performance Improvement plan, strategic priorities and regulatory and accreditation requirements.
**ESSENTIAL JOB FUNCTIONS:**
+ In collaboration with clinical staff and leadership, participates in the monitoring, reporting, and improvement activities related to clinical guidelines, healthcare quality/patient safety initiatives, accreditation, and regulatory requirements.
+ Utilizes systematic, data-driven method(s) to develop, monitor, evaluate, and improve initiatives, programs, and services to improve clinical and operational performance.
+ Researches and identifies evidence-based process improvements and helps to set standards and define best practices for assigned departments and projects.
+ Actively participates in committees related to risk management, patient safety, and quality improvement, as assigned and warranted.
+ Uses data to assist departments in making process changes by facilitating proactive and reactive process improvement and patient safety activities regarding planning, implementation, and evaluation of the effectiveness of process changes.
+ Facilitates continuous process improvement teams using the Plan Do Study Act (PDSA) or Focus Analyze Develop and Execute (FADE) methodology.
+ Facilitates proactive and reactive patient safety activities, including Root Cause Analyses (RCA), Critical Incident Reviews (CIR), and Failure Mode Effects Analyses (FMEA).
+ Monitors, collects, evaluates, and maintains data concerning risk and patient safety issues, including occurrence reporting through UTMB's designated reporting system.
+ Frequent and ongoing rounding of assigned areas to evaluate the effectiveness of the quality and patient safety program and identify areas of opportunity for performance improvement.
+ Provides formal and informal education on patient safety programs, initiatives, and incident reporting systems.
+ Assists with maintaining the transparency and dissemination of Health System metrics and benchmarks.
+ Executes position responsibilities that demonstrate leadership, experience, and creative approaches to managing developmental needs that contribute to enhancing patient care.
**Salary:**
$71,692 - $93,200; Salary commensurate with experience
**Location:**
League City and Ambulatory
**Equal Employment Opportunity**
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Compensation

Care Management Specialist -Galv. Campus Social Work (Monday-Friday 8am-5pm)
**Galveston, Texas, United States**
Healthcare Support Services
UTMB Health
Requisition #
**JOB DESCRIPTION**
The Care Management Specialist oversees and coordinates the patient's post-discharge experience. They are skilled in providing excellent customer service and consulting with patients by coordinating patientservices and other medical-related services offered by a healthcare team. Obtains authorizations for inpatient services; performs telephone triage and referral. Facilitate the approvals for UTMB inpatient services.
**EDUCATION & EXPERIENCE**
**Minimum Qualifications:**
+ High School or equivalent
+ Three (3) years of customer service or related experience in a healthcare or clinical setting
**Preferred Qualifications:**
+ Associate Degree or equivalent combination of education and training/experience
**Equal Employment Opportunity**
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Compensation