7 Management Roles jobs in Elmendorf

Embrace the challenge of l eading and managing team activities, overseeing performance, and ensuring adherence to change management processes across Fraud Customer Protection Services (FCPS) Operations.
As a Business Analysis Associate II within FCPS, you will manage others, and direct overall team activities, monitor performance, and confirms adherence to regulatory rules and company policy and procedures. Additionally, you'll be responsible to first understand the end to end processes of an organization, while documenting, reviewing, analyzing, and designing business processes to ensure outcomes meet Control and Regulatory requirements. In the process you will be offering recommendations for improvement and process efficiencies. You'll work in an environment that offers a wide degree of creativity and latitude with the expectation.
**Job Responsibilities:**
+ Maintain constant focus on customer service and all process flows that lead to delivering best in class service.
+ Assign work and sets workflow priorities, tracking unit's performance and monitoring daily business
+ Plan for the development of all employees to strengthen current and future capabilities and enable them to contribute fully.
+ Demonstrate the ability to act in a decisive, urgent and committed way to achieve results.
+ Evaluate end to end process for accuracy and compliance with federal regulations, and internal bank policies
+ Identify the financial, regulatory, and customer risks of the organization and offer recommendations to mitigate risk
+ Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
+ Assess the efficiency and productivity of internal staff and make recommendations for improvement
+ Present findings to Senior Leadership in the form of reports, and presentations written, and verbal
+ Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
+ Drive and challenge business units on their assumptions of how they will successfully execute their plans and assist with creation of processes and procedures
**Required Qualifications, Capabilities, and Skills:**
+ Proven ability to lead, coach, and mentor at all position levels
+ Ability to consistently maintain high performance level especially in stressful situations
+ Strong interpersonal skills with the ability to effectively interact with various styles and levels of management and be able to adjust your own communication style based on the audience.
+ Ability to identify ways to support inclusion and diversity.
+ Proven ability to execute multiple projects (or multiple components of projects), including owning core tasks, more complex areas and challenging workloads on successive assignments
+ BA, BS or equivalent degree is required or equivalent work experience
**Preferred Qualifications, Capabilities, and Skills:**
+ 5+ years work experience in people management
+ Experience participating in process improvement initiatives, system implementations or change management
+ Strong and effective written and verbal communication skills
+ Ability to creatively challenge current state processes and ideate solutions to challenges
+ Ability to break-down complex problems into workable components, including the ability to present results effectively to senior leadership and regulators
+ Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
Elgin,IL $76,950.00 - $110,500.00 / year

**Position Overview**
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Treasury Management Advisor within PNC's Business Banking organization, you will be based in our San Antonio Market.
**Job Description**
+ Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with basic levels of risk and complexity of needs. Generally works with higher degree of supervision.
+ With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
+ Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
+ Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Focuses on increasing client engagement and loyalty.
+ Builds an effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
+ As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
**Qualifications**
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
**Preferred Skills**
Book Of Business, Client Relationship Building, Credit, Credit Products, Customer Engagement, Decision Making, Financial Analysis, Identifying Sales Opportunities
**Competencies**
Business Acumen, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Prospecting., Selling., Tech Savvy
**Work Experience**
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
**Education**
Bachelors
**Certifications**
No Required Certification(s)
**Licenses**
No Required License(s)
**Benefits**
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .
**Disability Accommodations Statement**
If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
**Equal Employment Opportunity (EEO)**
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
**California Residents**
Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

**Position Overview**
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Treasury Management Advisor within PNC's Business Banking organization, you will be based in our San Antonio Market.
**Job Description**
+ Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with basic levels of risk and complexity of needs. Generally works with higher degree of supervision.
+ With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
+ Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
+ Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Focuses on increasing client engagement and loyalty.
+ Builds an effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
+ As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
**Qualifications**
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
**Preferred Skills**
Book Of Business, Client Relationship Building, Credit, Credit Products, Customer Engagement, Decision Making, Financial Analysis, Identifying Sales Opportunities
**Competencies**
Business Acumen, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Prospecting., Selling., Tech Savvy
**Work Experience**
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
**Education**
Bachelors
**Certifications**
No Required Certification(s)
**Licenses**
No Required License(s)
**Benefits**
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .
**Disability Accommodations Statement**
If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
**Equal Employment Opportunity (EEO)**
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
**California Residents**
Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Embrace the challenge of l eading and managing team activities, overseeing performance, and ensuring adherence to change management processes across Fraud Customer Protection Services (FCPS) Operations.

As a Business Analysis Associate II within FCPS, you will manage others, and direct overall team activities, monitor performance, and confirms adherence to regulatory rules and company policy and procedures. Additionally, you'll be responsible to first understand the end to end processes of an organization, while documenting, reviewing, analyzing, and designing business processes to ensure outcomes meet Control and Regulatory requirements. In the process you will be offering recommendations for improvement and process efficiencies. You'll work in an environment that offers a wide degree of creativity and latitude with the expectation.

Job Responsibilities:

• Maintain constant focus on customer service and all process flows that lead to delivering best in class service.
• Assign work and sets workflow priorities, tracking unit's performance and monitoring daily business
• Plan for the development of all employees to strengthen current and future capabilities and enable them to contribute fully.
• Demonstrate the ability to act in a decisive, urgent and committed way to achieve results.
• Evaluate end to end process for accuracy and compliance with federal regulations, and internal bank policies
• Identify the financial, regulatory, and customer risks of the organization and offer recommendations to mitigate risk
• Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
• Assess the efficiency and productivity of internal staff and make recommendations for improvement
• Present findings to Senior Leadership in the form of reports, and presentations written, and verbal
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
• Drive and challenge business units on their assumptions of how they will successfully execute their plans and assist with creation of processes and procedures

Required Qualifications, Capabilities, and Skills:

• Proven ability to lead, coach, and mentor at all position levels
• Ability to consistently maintain high performance level especially in stressful situations
• Strong interpersonal skills with the ability to effectively interact with various styles and levels of management and be able to adjust your own communication style based on the audience.
• Ability to identify ways to support inclusion and diversity.
• Proven ability to execute multiple projects (or multiple components of projects), including owning core tasks, more complex areas and challenging workloads on successive assignments
• BA, BS or equivalent degree is required or equivalent work experience

Preferred Qualifications, Capabilities, and Skills:

• 5+ years work experience in people management
• Experience participating in process improvement initiatives, system implementations or change management
• Strong and effective written and verbal communication skills
• Ability to creatively challenge current state processes and ideate solutions to challenges
• Ability to break-down complex problems into workable components, including the ability to present results effectively to senior leadership and regulators
• Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Description

Job Summary:

The Business Analyst - Technology Modernization drives the execution of the ERP project's workstream focused on growth and operational excellence. The individual collaborates with leadership and cross-functional teams to keep the workstream on track, within budget, and delivering measurable value. Responsibilities include identifying and influencing business process improvements, facilitating change management, and fostering strong stakeholder relationships. They gather and analyze data, create process documentation, and communicate product strategies effectively to diverse audiences. Additionally, the role involves advocating for standard ERP functionality and ensuring successful adoption through training and support. The ideal candidate will possess exceptional collaboration and communication skills, along with functional business knowledge and hands-on experience in the organization.

The incumbent in this position is expected to model the following practices daily:

1. Demonstrate alignment with the company's mission and core business values.
2. Collaborate with key internal/external resources.
3. Participate in ongoing self-development.
4. Facilitate change management between IT and business partners, acting as an emissary.

Essential Functions:

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Supports the workstream's alignment with the project's broader business goals. Collaborate with value stream leadership to support the vision, objectives, and scope of the project to support growth and operational excellence.
• Helps ensure the workstream stays on track, within budget, and delivers value to the organization. Reports progress, manages resources effectively, and resolves any issues that arise in collaboration with other project resources.
• Supports collaboration with other value streams and departments such as Finance, Operations, HR, Equipment, Service, Data, and IT to ensure the workstream addresses the diverse needs of the business.
• Identifies opportunities for business process improvements by evaluating workflows and operational efficiencies. Proposes initiatives to the workstream lead that enhances decision-making, eliminates waste, and creates operational efficiencies.
• Supports change-management efforts to ensure the successful adoption of new processes and systems across the workstream. Executes strategies to engage employees, address resistance, and drive successful transitions.
• Builds and maintains strong relationships with key stakeholders across the workstream. Provides regular updates on workstream progress, manages expectations, and ensures that workstream leadership and business units are informed and engaged throughout the project.
• Conducts discovery sessions, gathers requirements, creates process maps, performs analysis, identifies root causes to issues, QA tests, validates data, and creates functional documentation in partnership with their value stream lead.
• Works with Business Leads and Subject Matter Experts to understand business strategy and vision and then writes, refines, and proposes prioritization of features to support effective and compliant solutions while balancing investment and business value.
• Supports the success metrics for the workstream and demonstrates user engagement, behavior change, and value of the workstream to clients and internal partners
• Aligns with Business Lead to ensure external partners and vendors meet the workstream's needs. Escalates promptly if timeline and milestones are not met.
• Participates in training plans, content creation, and delivery to maximize employee engagement and system utilization.
• Documents unknown requirements and raise them to Business Leads to coordinate between stakeholder groups to address them.
• Works with the Business Lead to perform problem solving and prototype new procedures for the purpose of enhancing ERP business processes, operations, and information process flow.
• Advocates for leveraging "Out of the Box" functionality rather than custom solutions.
• Takes ownership to ensure new ERP solutions are delivered successfully.
• Always works safely and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent communication skills with the ability to present complex concepts into simplified solutions in a straightforward and understandable manner to multiple stakeholders
• Ability to support and evangelize product features and strategy from the Business Leads to both a technical and non-technical audience with ease.
• Ability to work effectively with internal and external stakeholders in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are required
• Experience in managing multiple priorities and delivering results in fast-paced environments.
• Strong problem-solving skills and the ability to navigate challenges effectively.
• Ability to focus on business value results, rather than solutions. Results and value oriented
• Ability to liaise between IT and business stakeholders to ensure collaboration and coordination. Highly organized. High energy, stamina, and enthusiasm.
• Demonstrates functional knowledge and hands-on experience in day-to-day operations.
• Ability to identify high value activities that will bring ROI or differentiate our business from that of our competitors
• Consistently demonstrates high emotional intelligence, resiliency and the ability to work well under pressure; must be agile and comfortable with change
• Ability to thrive in a fast paced, rapid iteration environment while balancing multiple priorities
• Effective at influencing and convincing others into action yet able to also be a collaborative team member.
• Ability to stay focused in a fast-paced, high-energy, challenging environment where there are multiple competing priorities daily.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Identify and resolve issues that may negatively impact a project or project deliverables. Seeks innovative ways to remove project obstacles.

Specifications/Focus Area:

Finance

• Finance operations, including General Accounting, Accounts Payable, Accounts Receivable, Credit & Collections, Financial marketing, Sales Support/Machine Invoicing.

Parts

• Parts operations including inventory management, parts counter operations, pricing and discounts, sourcing, and related activities.

Power

• Power Systems operations related to Project Management including project procurement, general project management, and milestone tracking.
• High-level understanding of Power Systems business and the industries it serves.

Rental

• Rental operations, including Contract Management, Rental Inventory Management, Call Off's, Depreciation, Inbound and Outbound Transportation, Proration, and related processes.

Service

• Service operations, including Machine and PSD Shop and Field execution.
• Proficient in key operational areas such as Work Order Management, Coordination, Scheduling, Maintenance Solutions, eSolutions, Standard Jobs, Rebuild, CAT Support, Component Handling, and Technical Services.

WMS (Warehouse Management)

• Warehouse Management operations including inbound, outbound, transfer activities, cycle counts, hose build processes, and warehouse setup.

Education and Experience:

• Bachelor's degree in Business Administration, Management, Information Technology or a related field.
• Minimum of 3 years of experience in process improvement, business operations, and/or project management.
• Minimum of 3 years of experience of functional workstream experience strongly preferred.
• Experience as a highly collaborative liaison between multiple departments.

Supervisory Responsibilities:

• None.

Travel:

• Up to 30% and overnight travel may be expected.
• Valid driver's license required.

Physical Requirements:

• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, and conference room AV/video equipment.

Work Environment:

• Works primarily in a professional office environment.
• This role constantly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Frequently works at fast pace with unscheduled interruptions.

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Job Summary:

The Business Analyst - Technology Modernization drives the execution of the ERP project's workstream focused on growth and operational excellence. The individual collaborates with leadership and cross-functional teams to keep the workstream on track, within budget, and delivering measurable value. Responsibilities include identifying and influencing business process improvements, facilitating change management, and fostering strong stakeholder relationships. They gather and analyze data, create process documentation, and communicate product strategies effectively to diverse audiences. Additionally, the role involves advocating for standard ERP functionality and ensuring successful adoption through training and support. The ideal candidate will possess exceptional collaboration and communication skills, along with functional business knowledge and hands-on experience in the organization.

The incumbent in this position is expected to model the following practices daily:

1. Demonstrate alignment with the company's mission and core business values.
2. Collaborate with key internal/external resources.
3. Participate in ongoing self-development.
4. Facilitate change management between IT and business partners, acting as an emissary.

Essential Functions:

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Supports the workstream's alignment with the project's broader business goals. Collaborate with value stream leadership to support the vision, objectives, and scope of the project to support growth and operational excellence.
• Helps ensure the workstream stays on track, within budget, and delivers value to the organization. Reports progress, manages resources effectively, and resolves any issues that arise in collaboration with other project resources.
• Supports collaboration with other value streams and departments such as Finance, Operations, HR, Equipment, Service, Data, and IT to ensure the workstream addresses the diverse needs of the business.
• Identifies opportunities for business process improvements by evaluating workflows and operational efficiencies. Proposes initiatives to the workstream lead that enhances decision-making, eliminates waste, and creates operational efficiencies.
• Supports change-management efforts to ensure the successful adoption of new processes and systems across the workstream. Executes strategies to engage employees, address resistance, and drive successful transitions.
• Builds and maintains strong relationships with key stakeholders across the workstream. Provides regular updates on workstream progress, manages expectations, and ensures that workstream leadership and business units are informed and engaged throughout the project.
• Conducts discovery sessions, gathers requirements, creates process maps, performs analysis, identifies root causes to issues, QA tests, validates data, and creates functional documentation in partnership with their value stream lead.
• Works with Business Leads and Subject Matter Experts to understand business strategy and vision and then writes, refines, and proposes prioritization of features to support effective and compliant solutions while balancing investment and business value.
• Supports the success metrics for the workstream and demonstrates user engagement, behavior change, and value of the workstream to clients and internal partners
• Aligns with Business Lead to ensure external partners and vendors meet the workstream's needs. Escalates promptly if timeline and milestones are not met.
• Participates in training plans, content creation, and delivery to maximize employee engagement and system utilization.
• Documents unknown requirements and raise them to Business Leads to coordinate between stakeholder groups to address them.
• Works with the Business Lead to perform problem solving and prototype new procedures for the purpose of enhancing ERP business processes, operations, and information process flow.
• Advocates for leveraging "Out of the Box" functionality rather than custom solutions.
• Takes ownership to ensure new ERP solutions are delivered successfully.
• Always works safely and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent communication skills with the ability to present complex concepts into simplified solutions in a straightforward and understandable manner to multiple stakeholders
• Ability to support and evangelize product features and strategy from the Business Leads to both a technical and non-technical audience with ease.
• Ability to work effectively with internal and external stakeholders in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are required
• Experience in managing multiple priorities and delivering results in fast-paced environments.
• Strong problem-solving skills and the ability to navigate challenges effectively.
• Ability to focus on business value results, rather than solutions. Results and value oriented
• Ability to liaise between IT and business stakeholders to ensure collaboration and coordination. Highly organized. High energy, stamina, and enthusiasm.
• Demonstrates functional knowledge and hands-on experience in day-to-day operations.
• Ability to identify high value activities that will bring ROI or differentiate our business from that of our competitors
• Consistently demonstrates high emotional intelligence, resiliency and the ability to work well under pressure; must be agile and comfortable with change
• Ability to thrive in a fast paced, rapid iteration environment while balancing multiple priorities
• Effective at influencing and convincing others into action yet able to also be a collaborative team member.
• Ability to stay focused in a fast-paced, high-energy, challenging environment where there are multiple competing priorities daily.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Identify and resolve issues that may negatively impact a project or project deliverables. Seeks innovative ways to remove project obstacles.

Specifications/Focus Area:

Finance

• Finance operations, including General Accounting, Accounts Payable, Accounts Receivable, Credit & Collections, Financial marketing, Sales Support/Machine Invoicing.

Parts

• Parts operations including inventory management, parts counter operations, pricing and discounts, sourcing, and related activities.

Power

• Power Systems operations related to Project Management including project procurement, general project management, and milestone tracking.
• High-level understanding of Power Systems business and the industries it serves.

Rental

• Rental operations, including Contract Management, Rental Inventory Management, Call Off's, Depreciation, Inbound and Outbound Transportation, Proration, and related processes.

Service

• Service operations, including Machine and PSD Shop and Field execution.
• Proficient in key operational areas such as Work Order Management, Coordination, Scheduling, Maintenance Solutions, eSolutions, Standard Jobs, Rebuild, CAT Support, Component Handling, and Technical Services.

WMS (Warehouse Management)

• Warehouse Management operations including inbound, outbound, transfer activities, cycle counts, hose build processes, and warehouse setup.

Education and Experience:

• Bachelor's degree in Business Administration, Management, Information Technology or a related field.
• Minimum of 3 years of experience in process improvement, business operations, and/or project management.
• Minimum of 3 years of experience of functional workstream experience strongly preferred.
• Experience as a highly collaborative liaison between multiple departments.

Supervisory Responsibilities:

• None.

Travel:

• Up to 30% and overnight travel may be expected.
• Valid driver's license required.

Physical Requirements:

• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, and conference room AV/video equipment.

Work Environment:

• Works primarily in a professional office environment.
• This role constantly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Frequently works at fast pace with unscheduled interruptions.

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.