9 Management Roles jobs in Hampton

Job DescriptionJob Description

Overview:

We are seeking a detail-oriented and strategic Business Analyst with experience in IPTV (Internet Protocol Television) to join our project management team. The ideal candidate will act as a bridge between technical teams and business stakeholders, ensuring the successful delivery of IPTV solutions that meet user needs, industry standards, and organizational goals.

Key Responsibilities:

• Requirements Gathering & Analysis

• • Collaborate with stakeholders to gather, document, and validate business and technical requirements for IPTV systems, platforms, and services.
  • Translate customer and operational needs into functional specifications.

• Project Coordination & Support

• • Work closely with project managers, developers, QA teams, and vendors to support the full IPTV project lifecycle.
  • Assist in planning, scheduling, risk tracking, and reporting to ensure timely and on-budget delivery.

• Stakeholder Communication

• • Serve as a liaison between business units and technical teams to ensure clear understanding and alignment on project goals.
  • Present findings, business cases, and progress updates to stakeholders at all levels.

• Process Improvement & Documentation

• • Analyze existing IPTV service processes, identify inefficiencies, and recommend enhancements.
  • Maintain clear and concise documentation including use cases, business process flows, user stories, and acceptance criteria.

• Quality Assurance & UAT Support

• • Support user acceptance testing by defining test cases and validating that solutions meet business needs.
  • Coordinate defect tracking and resolution during testing phases.

Qualifications:

• Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.
• 3+ years of experience as a Business Analyst, preferably with exposure to IPTV, OTT, video streaming, or telecom/media domains.
• Strong understanding of IPTV technologies, architecture, and ecosystem (e.g., middleware, content delivery, DRM, EPG, set-top boxes).
• Experience with Agile or hybrid project methodologies.
• Proficiency in tools such as JIRA, Confluence, Excel, Visio, or similar.
• Excellent analytical, communication, and stakeholder management skills.

Qualifications:

• PMP or CBAP certification.
• Familiarity with video compression, streaming protocols, and CDN technologies.
• Experience with service providers, telecom operators, or content platforms.

Soft Skills:

• Strong problem-solving mindset.
• High attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative and team-oriented approach.

• Strategic Program Management:
  Collaborate with senior leadership to define strategic initiatives, assess business needs, and develop detailed roadmaps to deliver high-impact programs that align with organizational goals.
  Own the end-to-end program lifecycle, ensuring timely execution, risk mitigation, and resource optimization.
• Business Analysis & Insights:
  Conduct thorough analyses of internal and external data sources to uncover actionable insights that drive business decisions.
  Use data-driven approaches to evaluate performance, identify trends, and recommend strategies to optimize ad tech operations, campaign effectiveness, and customer outcomes.
• Stakeholder Engagement:
  Act as a liaison between business stakeholders, including product managers, engineers, marketers, and sales teams, ensuring clear communication of business requirements, program goals, and timelines.
  Facilitate cross-functional collaboration to ensure alignment across teams and drive program success.
• Process Improvement & Efficiency:
  Identify inefficiencies and gaps within the business and tech processes. Work with stakeholders to implement process improvements and optimize workflows, tools, and technologies for better program delivery.
• Reporting & Documentation:
  Create and maintain comprehensive program documentation, including business requirement documents (BRDs), project plans, timelines, and risk assessments.
  Provide regular progress updates and strategic insights to key stakeholders, ensuring transparency and alignment throughout the program lifecycle.
• Risk & Issue Management:
  Proactively identify potential risks or blockers that may hinder program execution. Develop and implement mitigation strategies to minimize delays or disruptions.
  Troubleshoot and resolve issues as they arise, ensuring the program stays on track.
• Ad Tech Industry Knowledge:
  Stay up to date with trends and advancements in the ad tech landscape, including programmatic advertising, data analytics, demand-side platforms (DSPs), supply-side platforms (SSPs), and other emerging technologies.
  Apply industry knowledge to optimize ad tech solutions, drive innovation, and enhance strategic decision-making.

• Experience:
  3-5 years of experience as a Business Analyst, Program Manager, or similar role in the ad tech or digital advertising space.
  Proven experience in strategic program management, preferably with a focus on large-scale, cross-functional initiatives.
• Skills:
  Strong analytical skills with the ability to gather, interpret, and present data-driven insights.
  Familiarity with ad tech platforms and tools such as DSPs, SSPs, DMPs, and other ad serving technologies.
  Proficiency in project management methodologies (Agile, Scrum, Waterfall) and tools (Jira, Trello, MS Project).
  Excellent communication and presentation skills, with the ability to engage with both technical and non-technical stakeholders.
• Education:
  Bachelor's degree in Business Administration, Marketing, Computer Science, Data Science, or a related field. Master's degree or relevant certifications (e.g., PMP, CBAP) is a plus.
• Other Skills:
  Strong problem-solving skills, with a proven ability to manage complex projects and deliver results in a fast-paced environment.
  Detail-oriented, with the ability to manage multiple priorities and deadlines.

• Strategic Program Management:
  Collaborate with senior leadership to define strategic initiatives, assess business needs, and develop detailed roadmaps to deliver high-impact programs that align with organizational goals.
  Own the end-to-end program lifecycle, ensuring timely execution, risk mitigation, and resource optimization.
• Business Analysis & Insights:
  Conduct thorough analyses of internal and external data sources to uncover actionable insights that drive business decisions.
  Use data-driven approaches to evaluate performance, identify trends, and recommend strategies to optimize ad tech operations, campaign effectiveness, and customer outcomes.
• Stakeholder Engagement:
  Act as a liaison between business stakeholders, including product managers, engineers, marketers, and sales teams, ensuring clear communication of business requirements, program goals, and timelines.
  Facilitate cross-functional collaboration to ensure alignment across teams and drive program success.
• Process Improvement & Efficiency:
  Identify inefficiencies and gaps within the business and tech processes. Work with stakeholders to implement process improvements and optimize workflows, tools, and technologies for better program delivery.
• Reporting & Documentation:
  Create and maintain comprehensive program documentation, including business requirement documents (BRDs), project plans, timelines, and risk assessments.
  Provide regular progress updates and strategic insights to key stakeholders, ensuring transparency and alignment throughout the program lifecycle.
• Risk & Issue Management:
  Proactively identify potential risks or blockers that may hinder program execution. Develop and implement mitigation strategies to minimize delays or disruptions.
  Troubleshoot and resolve issues as they arise, ensuring the program stays on track.
• Ad Tech Industry Knowledge:
  Stay up to date with trends and advancements in the ad tech landscape, including programmatic advertising, data analytics, demand-side platforms (DSPs), supply-side platforms (SSPs), and other emerging technologies.
  Apply industry knowledge to optimize ad tech solutions, drive innovation, and enhance strategic decision-making.

• Experience:
  3-5 years of experience as a Business Analyst, Program Manager, or similar role in the ad tech or digital advertising space.
  Proven experience in strategic program management, preferably with a focus on large-scale, cross-functional initiatives.
• Skills:
  Strong analytical skills with the ability to gather, interpret, and present data-driven insights.
  Familiarity with ad tech platforms and tools such as DSPs, SSPs, DMPs, and other ad serving technologies.
  Proficiency in project management methodologies (Agile, Scrum, Waterfall) and tools (Jira, Trello, MS Project).
  Excellent communication and presentation skills, with the ability to engage with both technical and non-technical stakeholders.
• Education:
  Bachelor's degree in Business Administration, Marketing, Computer Science, Data Science, or a related field. Master's degree or relevant certifications (e.g., PMP, CBAP) is a plus.
• Other Skills:
  Strong problem-solving skills, with a proven ability to manage complex projects and deliver results in a fast-paced environment.
  Detail-oriented, with the ability to manage multiple priorities and deadlines.

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for providing analytical and administrative support on execution of divisional, group and team projects including but not limited to, performing reporting, analytics, insights and process reviews while also serving as a subject-matter expert for various bank and Wealth systems, products, services and processes. Participates in project management activities.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Develop and maintain periodic leadership reports and analyses related to business performance, system functionality, training, and/or departmental initiatives necessary to management.

• Serve as a subject-matter expert for assigned area around divisional products, services, systems and policies/procedures. Assist and collaborate in the various stages and phases of strategic planning and project management as needed on divisional initiatives, contributing meaningful insights.

• Conduct industry research and competitive analysis as needed. Continued focus on process improvement.

• Perform various administrative tasks such as creating presentations, organizing meetings, assembling marketing materials, etc.

• Assist with training staff on new processes, systems, programs, etc.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in accounting, business or marketing, or equivalent education and related training.

• Six or more years of experience in analytical role within financial services industry or other related. business, and/or have participated in an enterprise sponsored Leadership Development Program.

• Demonstrated project management and coordination skills in a professional or financial services environment.

• Strong quantitative analysis skills.

• Excellent verbal and written communication skills.

• Ability to effectively lead meetings with various key partners and collaborate with individuals at any level of the organization. 7. Ability to work independently. Strong proficiency in basic computer applications, such as Microsoft Office software products.

Preferred Qualifications:

• Master’s degree in Marketing or Business Administration.

• Graduate of an enterprise sponsored Leadership Development Program.

• Banking or financial services experience, with an emphasis on the Brokerage & Private Banking and Wealth client segments.

• Knowledge of Operational Procedures and systems.

• Knowledge of SAS or statistical software.

• Familiarity with training and continuing education requirements for professional credentials such as FINRA licensing (Series 7, 63, 65, 24, etc.), Certified Financial Planner, Certified Public Accountant, and Certified Trust and Financial Advisor.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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• Lead client engagements to analyze current business processes, identify inefficiencies, and map future-state operations.
• Develop and implement strategies for process improvement, cost reduction, and operational excellence.
• Utilize data analytics and process modeling tools to diagnose issues and quantify potential benefits.
• Facilitate workshops and stakeholder interviews to gather requirements and gain buy-in for change initiatives.
• Develop detailed project plans, manage timelines, and ensure successful delivery of consulting projects.
• Prepare and deliver high-impact presentations and reports to C-suite executives and key stakeholders.
• Mentor junior consultants and contribute to the development of practice capabilities and methodologies.
• Stay abreast of industry trends, best practices, and emerging technologies in business process management and digital transformation.
• Build and maintain strong, trusted advisor relationships with clients.
• Contribute to business development efforts, including proposal writing and client relationship management.

• Master's degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 7 years of consulting experience, with a strong focus on business process improvement, operational strategy, or digital transformation.
• Demonstrated expertise in process mapping, re-engineering methodologies (e.g., Lean, Six Sigma), and performance measurement.
• Proficiency in using analytical and modeling tools (e.g., advanced Excel, process simulation software, BI tools).
• Exceptional problem-solving, critical thinking, and strategic planning skills.
• Outstanding communication, presentation, and facilitation abilities.
• Proven experience managing complex projects and cross-functional teams.
• Ability to work independently, manage remote teams effectively, and travel as needed for client engagements.
• Strong business acumen and a passion for driving tangible business results.
• Professional certifications (e.g., Lean Six Sigma Black Belt) are a plus.

• Lead and manage large-scale business process re-engineering initiatives for diverse clients across various industries.
• Conduct in-depth diagnostics of existing business processes to identify root causes of inefficiency, bottlenecks, and cost drivers.
• Design and develop optimized future-state processes, leveraging Lean, Six Sigma, and other operational excellence methodologies.
• Develop comprehensive change management strategies and implementation plans to ensure smooth adoption of new processes.
• Utilize advanced data analytics and modeling techniques to quantify process improvements and business impact.
• Build and maintain strong relationships with C-suite executives and key stakeholders, acting as a trusted advisor.
• Lead, mentor, and develop teams of consultants, fostering a culture of analytical rigor and client focus.
• Develop compelling business cases and proposals for BPR and operational improvement projects.
• Stay abreast of emerging trends, technologies, and best practices in process optimization, automation, and digital transformation.
• Contribute to the firm's intellectual capital by developing methodologies, frameworks, and publications.

• MBA or Master's degree in a quantitative field such as Operations Management, Engineering, Finance, or Business Analytics.
• Minimum of 10 years of experience in management consulting or internal operational leadership roles, with a significant focus on Business Process Re-engineering.
• Demonstrated expertise in Lean, Six Sigma (Green/Black Belt preferred), and other continuous improvement methodologies.
• Proven track record of successfully leading major transformation programs that resulted in measurable performance gains.
• Exceptional analytical, problem-solving, and strategic thinking skills.
• Strong understanding of change management principles and experience leading organizational change.
• Excellent leadership, communication, and client relationship management skills.
• Proficiency in process mapping and simulation tools, as well as data analysis software (e.g., Tableau, Power BI).
• Experience in industries such as manufacturing, financial services, healthcare, or retail is highly desirable.
• Ability to travel as needed to client locations.

Job Title: Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM

Location: Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA

Travel: 25%

Job Description:

-A CMDB/CSDM Business Analyst is a client-facing role and will be working with an engagement team to develop and implement CMDB/CSDM solutions for various engagements.

Expectations:

• 2 Years experience working with ServiceNow CMDB/CSDM Solutions

• Ability to take complex technical specifications and articulate it to a customer in business logic

• Becomes familiar with SOW/Contract and understand the task at hand, milestones, scope, etc.

• Ability to take complex technical specifications and articulate it to a customer in business logic

• Ability to take business logic from customer and translate it in technical terms and stories for development

• Comfortable with leading workshops to demo ServiceNow features, walk through process, and collect requirements

• Comfortable with leading training to various client learning personas

• Comfortable with conducting guided UAT sessions with customer UAT stakeholders

• Ability to understand project risks, issues, actions, and decisions and communicate them through appropriate channels

• Being prepared prior to workshops with materials (demo, deck, etc.) and sending out materials and agenda 24 hours before hand

• Documenting meeting notes after client calls and sending out within 24 hours of said call

• Technical documentation skills: ability to create workshop materials, end user guides, playbooks, user stories, etc.

• Proficient with the agile lifecycle

• Resourceful: not letting blockers get in the way; ability to use common sources of data such as ServiceNow Docs, NowCreate, etc.

• Being able to take data and manipulate it to find a quicker way to complete a manual task

• Being proactive and not procrastinating on getting work completed; meets deadlines; does not have to be told what to do • Able to work independently • Interacts with customers in a professional and pleasant manner

• If you are unsure, comfortable asking for help, clarification, etc.

• Meets quality standards; ensuring items that are incomplete or lack information are not presented to customer

• Ability to see scope creep and to handle it through appropriate channels

• Proficient in ServiceNow platform features (i.e. CSA cert)

• Additional CIS certifications for the application you are working on (i.e. implementing Vulnerability response, you should have the Vulnerability Response Cert)

• Proficient in Microsoft Products: Word, PowerPoint, Excel, Visio, Teams, Outlook

• Understands ITIL4 Fundamentals (i.e. ITIL4 F Cert)

Ability to Produce:

• Base Requirements

• Technical Requirements

• Requirement Analysis

• Process Documentation

• ServiceNow Stories

• ServiceNow Demos

Knowledge Required:

• MS Office (Word, Excel)

• ITIL 4

• ServiceNow CSA Certification

• (2) CIS Certifications

• ServiceNow CMDB/CSDM

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want |

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job: Infrastructure

Organization: CIS US P&C

Title: Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM

Location: IL-Chicago

Requisition ID:

Other Locations: US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas