Head of Operations & Business Management

Mount Juliet, Tennessee At Home Stores LLC

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Operations Lead

Enable everyone to affordably make their house a home.

The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operation processes including opening, closing, training, and delegation of tasks while always demonstrating a culture of ethical conduct, safety, and compliance.

The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security.
* The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics.
* The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., The Operations Lead supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably.
* The OL Drives productivity by training, coaching, planning, monitoring, and appraising results.
* The Operations Lead leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
* The operations Lead participates in all freight processes for incoming freight and/or transitions The OL processes freight, and stocks, including down stocking and end cap maintenance, while maintaining a neat, clean, organized store.
* All other duties are based on business needs.
* Open Availability (nights and weekends)

At least 18 years old.
* High School Diploma/Equivalent.
* Ability to work a flexible schedule including nights, weekends, and some holidays.
* Does the right thing for the team member, the customer, and the company in all situations.
* Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
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Manager Business Services Cash Management

37230 Nashville, Tennessee Intermountain Health

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**Job Description:**
The RCO Manager of Cash Management -Payment Posting is responsible to oversee all facets of patient payments, daily deposits, ERA, and EFT maintenance. This includes ensuring the accurate and timely processing of patient payments, active participation in system integration testing, serving as a subject matter expert for payment posting, actively staying abreast of best practices, and working towards achieving executive goals, optimizing revenue cycle performance, and ensuring the financial stability of the organization.
+ **Essential Functions**
+ Provides leadership and direction to Payment Posting team, including hiring, training, coaching, performance reviews and terminations.
+ Plans, develops, implements, and communicates operational initiatives to improve the efficiency of the Payment Posting team.
+ Provides project guidance to successfully implement efficient posting processes.
+ Maintains and improves department operations by monitoring system performance, identifying and resolving problems.
+ Manages communication and processes between departments involved in the revenue cycle and identify areas for improvement.
+ Establishes productivity monitoring for the department staff to maximize resources and results.
+ Monitors key performance metrics, addresses issues in a timely manner to improve performance and resolve issues.
+ Acts as a technical expert, maintaining current working knowledge of Billing, Payment Posting regulations.
+ Ensures department compliance with HIPAA guidelines, HR policies and other corporate initiatives.
+ Develops and documents processes and policies for the department.
+ Conducts regularly scheduled meetings to communicate issues regarding compliance with established procedures and overall work unit effectiveness **Skills**
+ Leadership
+ Analytical
+ Collaboration
+ Communication
+ Decision-Making
+ Delegation
+ Problem Solving
+ Process Improvement
+ Team Building
+ Time Management
+ **Qualifications** **Required**
+ MUST have at least 2 years of Epic payment posting experience;
+ Demonstrated experience in healthcare revenue cycle operations.
+ Demonstrated experience leading a successful team within healthcare revenue cycle operations.
+ Demonstrates in-depth knowledge of EOB interpretation.
+ Demonstrates strong knowledge of healthcare billing requirements.
+ Demonstrated ability to collaborate across teams and departments.
+ Demonstrates strong knowledge of Microsoft office programs. **Preferred**
+ Bachelor's degree in healthcare management, finance, or related field from an accredited institution. Education is verified.
+ Epic experience.
+ Five (5) years of experience in Healthcare Revenue Cycle (Payment Posting, Claims, billing, and Insurance and Follow up)
+ Three (3) years of supervisory experience.
+ HFMA Certification **Physical Requirements**
+ Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
+ May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
+ For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
**Physical Requirements:**
**Location:**
Peaks Regional Office
**Work City:**
Broomfield
**Work State:**
Colorado
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$33.51 - $51.73
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here ( .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
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Management Trainee - Business Operations

37201 Nashville, Tennessee $55000 Annually WhatJobs

Posted 7 days ago

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intern
Our client, a rapidly expanding enterprise, is actively recruiting ambitious and motivated individuals for a Management Trainee program focused on Business Operations. This exceptional opportunity, located in Nashville, Tennessee, US , is designed to nurture future leaders through immersive training and hands-on experience across various operational departments. Trainees will gain comprehensive exposure to key business functions, including project management, process improvement, data analysis, supply chain logistics, and client relations. The program involves rotational assignments within different teams, allowing participants to develop a holistic understanding of the company's strategic objectives and operational framework. Key responsibilities will include assisting with project planning and execution, conducting operational analyses to identify areas for enhancement, contributing to the development of efficiency strategies, and supporting senior management with reporting and decision-making. The ideal candidate will possess a strong academic background in business, economics, or a related field, coupled with exceptional analytical, problem-solving, and communication skills. A proactive attitude, a strong work ethic, and the ability to adapt quickly to new challenges are essential. This is a challenging yet rewarding program designed to accelerate professional growth and equip participants with the skills and knowledge necessary for successful careers in management. We are looking for individuals who are eager to learn, possess strong leadership potential, and are committed to making a tangible contribution to our business success. The program includes mentorship from experienced leaders, networking opportunities, and exposure to strategic decision-making processes. Successful completion of the trainee program may lead to a permanent role within the company, offering significant career advancement prospects.
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Senior HR Business Partner - Talent Management

37203 Nashville, Tennessee $100000 Annually WhatJobs

Posted 4 days ago

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full-time
Our client, a dynamic organization in Nashville, Tennessee, US , is seeking a highly motivated Senior HR Business Partner with a specialization in Talent Management to join their team. This fully remote position offers the opportunity to significantly influence the development and retention of talent across the organization. You will partner with business leaders to align HR strategies with organizational goals, focusing on talent acquisition, performance management, employee development, and succession planning.

Key Responsibilities:
  • Serve as a strategic HR partner to assigned business units, providing expert guidance on all HR-related matters.
  • Develop and implement comprehensive talent management strategies, including workforce planning, succession planning, and talent reviews.
  • Oversee the performance management cycle, ensuring effective goal setting, feedback mechanisms, and performance evaluations.
  • Partner with leaders to identify high-potential employees and create development plans to foster their growth.
  • Advise on employee relations issues, conflict resolution, and disciplinary actions in accordance with company policies and legal requirements.
  • Support organizational design and change management initiatives.
  • Collaborate with the HR team to enhance employee engagement and foster a positive workplace culture.
  • Ensure compliance with all federal, state, and local employment laws and regulations.
  • Analyze HR data and metrics to provide insights and recommendations to leadership.
  • Stay current with HR best practices, emerging trends, and legislative changes.
  • Facilitate training and development programs for managers and employees.
Qualifications:
  • Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. Master's degree or relevant HR certification (e.g., SHRM-CP, SHRM-SCP, PHR) is highly preferred.
  • Minimum of 7 years of progressive experience in Human Resources, with a strong emphasis on HR Business Partnering and Talent Management.
  • Proven experience in developing and implementing talent management programs, performance management systems, and succession planning initiatives.
  • In-depth knowledge of employment law and HR best practices.
  • Excellent interpersonal, communication, and consulting skills, with the ability to build rapport and influence stakeholders at all levels.
  • Strong analytical and problem-solving abilities, with experience in using HRIS and HR analytics tools.
  • Demonstrated ability to manage complex employee relations issues.
  • Experience working in a remote or distributed team environment is advantageous.
  • Proactive, results-oriented, and able to thrive in a fast-paced setting.
  • Confidentiality and discretion are paramount.
This is a remote position, requiring strong self-discipline and excellent virtual communication skills. Regular collaboration with teams across different time zones is expected.
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HR Business Partner - Talent Management & Development

37201 Nashville, Tennessee $100000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is looking for an experienced and strategic HR Business Partner to support their operations in Nashville, Tennessee, US . This pivotal role will serve as a trusted advisor to business leaders, aligning HR strategies with organizational goals and driving talent management initiatives. You will be responsible for a broad range of HR functions, including employee relations, performance management, talent acquisition, compensation and benefits, and organizational development. A key focus will be on partnering with leadership to develop and implement talent strategies that attract, develop, and retain high-performing employees. You will provide guidance and support on complex employee relations issues, ensuring fair and consistent application of policies. Facilitating the performance review process, identifying training needs, and developing employee development plans will be crucial. You will also collaborate on workforce planning, succession planning, and change management initiatives. Strong analytical skills are required to interpret HR data and provide insights to business leaders. Excellent communication and interpersonal skills are essential for building relationships across all levels of the organization. A Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field is required, along with a minimum of 5 years of progressive HR experience, preferably in a business partner role. SHRM-CP or PHR certification is highly desirable. Experience in talent management, organizational design, and change management is a significant asset. This is an exciting opportunity to influence organizational effectiveness and contribute to the growth and development of our client's workforce.
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Senior Business Intelligence Engineer - Data Management

37230 Nashville, Tennessee Humana

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**Become a part of our caring community and help us put health first**
With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
The MarketPoint Senior Business Intelligence Engineer solves complex business problems and issues using data from internal and external sources to provide insight to decision-makers. The Senior Business Intelligence Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
The MarketPoint Business Intelligence Engineer describes the tools, technologies, applications and practices used to collect, integrate, analyze, and present an organization's raw data in order to create insightful and actionable business information. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. The ideal candidate will be a highly motivated self-starter who strives to deliver quality products and services on time.
**Sponsorship is not available for this position (e.g. H-1B, E-3, TN, 0-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency).**
**Only candidates with Citizenship or Lawful Permanent Residency in the U.S. will be considered.**
Responsibilities
+ In partnership with IT, develop long term data solutions that can accommodate multiple business generated tables into a single repository using Snowflake
+ Elicit and understand business requirements to develop project plans and timelines
+ Write user stories to be developed through IT partners using Agile methodology
+ Manage multiple intake requests with overlapping timelines and competing priorities
+ Develop and maintain complex SQL queries to identify and analyze trends in member population
+ Develop automated processes for calling APIs, storing responses, and integrating results with supplemental data
+ Manage member outreach campaign data for multiple business partners
+ Coordinate cross team collaboration to ensure stakeholder needs are being met
+ Document end to end data processes
+ Ensure data accuracy and quality of developed solutions
**Use your skills to make an impact**
**Required Qualifications**
+ The right candidate will have a mix of strong communication skills, business requirements collection and documentation skills, and technical SQL skills
+ Bachelor's degree and 5 or more years of technical experience in data analysis OR Master's degree and 3 or more years of experience
+ Advanced in complex SQL queries, SQL development, and calling APIs
+ Advanced experience working with big and complex data sets within large organizations
+ Experience analyzing data, including data mining, to solve a wide variety of business problems and create data visualizations that drive strategic direction
+ Proficiency in understanding Healthcare related data
+ Proficiency in verbal and written communication to senior and executive leadership
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
+ Experience creating analytics solutions for various healthcare sectors
+ Experience in integrating disparate data sets
+ Highly organized with dedicated attention to detail and relentless follow-up with stakeholders for projects big and small
+ Proven ability to prioritize and organize high volume and large bodies of work to meet deadlines while delivering quality services/products
+ Curious mind with ability to dig into complex processes, identifying any opportunity to simplify or automate. Work and learn together creating the best solutions for the people we serve
+ Create an environment where people feel valued, respected, and are treated with kindness
+ Comprehensive knowledge of Microsoft Office Applications including Word, Excel, Access and PowerPoint
**Preferred Qualifications**
+ Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field
+ Advanced experience with Databricks and/or Snowflake
+ Experience with tools such as PowerBI for creating data visualizations
+ Experience with tools such as PowerApps and PowerAutomate
+ Expertise in data forecasting, simulation, and/or predictive modeling
+ Hands-on experience with Azure Cloud and Snowflake Cloud solutions/tools
+ Snowflake SNOWPRO certification
**Additional Information**
+ Requires some nights and weekends to support production turns or any major issues/incidents
**Virtual Pre-Screen**
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from with instructions on how to add the information into your official application on Humana's secure website.
**Work-At-Home Requirements**
At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$89,000 - $121,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About Us**
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our
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Senior Management Consultant - Business Process Optimization

37201 Nashville, Tennessee $130000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is seeking a highly experienced Senior Management Consultant specializing in business process optimization to join their team in Nashville, Tennessee . This strategic role involves partnering with clients to analyze their current business operations, identify inefficiencies, and develop and implement solutions to enhance productivity, reduce costs, and improve overall performance. The ideal candidate possesses a strong analytical toolkit, a deep understanding of various business functions, and a proven ability to drive significant organizational change. You will lead client engagements, conduct in-depth diagnostics, design optimized processes, and support the implementation of recommendations. Strong communication, presentation, and stakeholder management skills are crucial for success. Responsibilities include:
  • Leading client engagements focused on analyzing and improving business processes across various industries.
  • Conducting diagnostic assessments to identify operational inefficiencies, bottlenecks, and areas for improvement.
  • Developing data-driven insights and actionable recommendations for process redesign and optimization.
  • Designing and implementing new or improved business processes, workflows, and organizational structures.
  • Facilitating workshops and interviews with client stakeholders to gather information and gain buy-in.
  • Developing comprehensive business cases and proposals for change initiatives.
  • Managing project timelines, resources, and deliverables to ensure successful project outcomes.
  • Supporting clients through the change implementation phase, addressing resistance and ensuring adoption.
  • Analyzing key performance indicators (KPIs) and metrics to measure the impact of implemented solutions.
  • Staying abreast of industry best practices, emerging technologies, and innovative business models.
  • Mentoring and guiding junior consultants.
  • Preparing and delivering compelling presentations to senior client leadership.
  • Building and maintaining strong client relationships.
  • Contributing to the firm's intellectual capital through thought leadership and knowledge sharing.
Qualifications:
  • Master's degree in Business Administration (MBA), Management, Engineering, or a related field.
  • Minimum of 7 years of consulting experience, with a focus on business process improvement, operational excellence, or change management.
  • Proven track record of successfully leading and delivering complex optimization projects for diverse clients.
  • Strong analytical and problem-solving skills, with the ability to dissect complex business challenges.
  • Expertise in process mapping tools (e.g., Visio, Lucidchart) and methodologies (e.g., Lean, Six Sigma).
  • Excellent understanding of financial analysis and business case development.
  • Outstanding written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively.
  • Strong facilitation, negotiation, and stakeholder management skills.
  • Ability to work independently and collaboratively in a team environment.
  • Proficiency in data analysis and visualization tools.
  • Willingness to travel to client sites as needed.
  • Demonstrated ability to manage multiple projects simultaneously and meet tight deadlines.
This role offers a significant opportunity to influence business strategy and drive tangible improvements for a wide range of organizations.
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