12 Management Roles jobs in Mansfield
Small Business Relationship Management Manager (LO)
75062 Irving, Texas
Wells Fargo
Posted 2 days ago
Job Viewed
Job Description
**About this role:**
Wells Fargo is seeking a Small Business Relationship Management Manager to support Small Business Banking. We are seeking candidates that are passionate about small business, with the ability to build trust, and deepen relationships as well as leadership experience to help drive and deliver results for small business clients.
**In this role, you will:**
+ Manage and develop a team of relationship managers with a focus on client relationship management, client experience, acquisition of new clients, deepening of existing relationships, and risk management for Small Business customers (defined as revenue of $1-25MM).
+ Promote the growth of the business by implementing strategies to increase revenue by onboarding new clients, deepening the relationship with existing clients, and retaining existing credit or deposit balances within an assigned territory.
+ Identify and recommend opportunities for process improvement and risk control development.
+ Make decisions and resolve low to moderately complex issues regarding resources, objectives, and operations of team to meet business objectives.
+ Collaborate and consult with peers, colleagues, and multiple level managers, interact directly with clients, represent the company externally, and lead a team of individuals to resolve client issues while achieving Wells Fargo's business objectives, by helping clients navigate processes and escalating inquires when needed.
+ Create professional teams within functional area through effective selection, training, skill development, motivation, evaluation, and retention of highly skilled and proficient business banking professionals.
+ Manage allocation of people and financial resources for functional area
+ Mentor and guide talent development of direct reports and assist in hiring talent
+ Coach and manage team with low to moderate complexity and risk to offer the full suite and digital solutions to meet clients' needs, by developing best practices to engage product organizations and understand clients' businesses, strategic objectives, operational priorities, and financial positions.
+ Partner with Strategy, Sales, and Product partners to provide vision, leadership, leveraging market data and expertise on client and market needs to enable the innovation, design, and delivery of solutions more effectively.
+ Establish relationships with Wells Fargo partners across assigned territory to develop partnership agreements to better meet our client's needs.
+ This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.
**Required Qualifications:**
+ 4+ years of Business Banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Demonstrated ability and proven track record of managing a high performing non-exempt and/or exempt sales team
+ Demonstrated ability to manage teams across multiple locations including geography/markets and/or remote.
+ Demonstrates a clear understanding of Business Banking products, such as:
+ Business Checking Accounts
+ Lines of Credit
+ Payables and Receivables
+ Understanding of complex business cash flow (if applicable)
+ Demonstrated ability to drive change within an organization
+ Proven ability to navigate and prioritize multiple priorities
+ Excellent verbal, written, and interpersonal communication skills
+ Excellent time management and organizational skills
+ Thorough understanding of Operational Risk
**Job Expectations:**
+ Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.
**Location:**
+ 401 Las Colinas Blvd Irving, Texas 75039
**Posting End Date:**
19 Oct 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-
Wells Fargo is seeking a Small Business Relationship Management Manager to support Small Business Banking. We are seeking candidates that are passionate about small business, with the ability to build trust, and deepen relationships as well as leadership experience to help drive and deliver results for small business clients.
**In this role, you will:**
+ Manage and develop a team of relationship managers with a focus on client relationship management, client experience, acquisition of new clients, deepening of existing relationships, and risk management for Small Business customers (defined as revenue of $1-25MM).
+ Promote the growth of the business by implementing strategies to increase revenue by onboarding new clients, deepening the relationship with existing clients, and retaining existing credit or deposit balances within an assigned territory.
+ Identify and recommend opportunities for process improvement and risk control development.
+ Make decisions and resolve low to moderately complex issues regarding resources, objectives, and operations of team to meet business objectives.
+ Collaborate and consult with peers, colleagues, and multiple level managers, interact directly with clients, represent the company externally, and lead a team of individuals to resolve client issues while achieving Wells Fargo's business objectives, by helping clients navigate processes and escalating inquires when needed.
+ Create professional teams within functional area through effective selection, training, skill development, motivation, evaluation, and retention of highly skilled and proficient business banking professionals.
+ Manage allocation of people and financial resources for functional area
+ Mentor and guide talent development of direct reports and assist in hiring talent
+ Coach and manage team with low to moderate complexity and risk to offer the full suite and digital solutions to meet clients' needs, by developing best practices to engage product organizations and understand clients' businesses, strategic objectives, operational priorities, and financial positions.
+ Partner with Strategy, Sales, and Product partners to provide vision, leadership, leveraging market data and expertise on client and market needs to enable the innovation, design, and delivery of solutions more effectively.
+ Establish relationships with Wells Fargo partners across assigned territory to develop partnership agreements to better meet our client's needs.
+ This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.
**Required Qualifications:**
+ 4+ years of Business Banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Demonstrated ability and proven track record of managing a high performing non-exempt and/or exempt sales team
+ Demonstrated ability to manage teams across multiple locations including geography/markets and/or remote.
+ Demonstrates a clear understanding of Business Banking products, such as:
+ Business Checking Accounts
+ Lines of Credit
+ Payables and Receivables
+ Understanding of complex business cash flow (if applicable)
+ Demonstrated ability to drive change within an organization
+ Proven ability to navigate and prioritize multiple priorities
+ Excellent verbal, written, and interpersonal communication skills
+ Excellent time management and organizational skills
+ Thorough understanding of Operational Risk
**Job Expectations:**
+ Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.
**Location:**
+ 401 Las Colinas Blvd Irving, Texas 75039
**Posting End Date:**
19 Oct 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-
View Now
0
Remote HR Business Partner - Talent Management
76101 Fort Worth, Texas
$95000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking an experienced and strategically minded Remote HR Business Partner to serve as a key advisor to leadership teams across various business units. This fully remote position, ideal for candidates residing in or near Fort Worth, Texas, US , is focused on aligning human resources initiatives with business objectives to foster a high-performing and engaged workforce. You will partner with senior management to address critical talent needs, including organizational design, workforce planning, talent acquisition strategies, performance management, employee relations, and compensation. Your role will involve understanding the unique challenges and opportunities within each assigned business unit and developing tailored HR solutions. Key responsibilities include coaching managers on HR best practices, facilitating talent reviews, driving employee engagement initiatives, and ensuring fair and consistent application of HR policies and procedures. You will also play a vital role in change management processes and contribute to developing leadership capabilities. As a remote professional, you must demonstrate exceptional communication skills, strong organizational abilities, and the capacity to build trust and influence stakeholders virtually. You will leverage technology to facilitate collaboration and deliver impactful HR services. The ideal candidate will have a comprehensive understanding of HR principles and employment law, with a proven track record of successfully navigating complex employee relations issues and driving organizational development. This is a fantastic opportunity to make a significant impact on talent strategy and employee experience in a dynamic, fully remote setting.
Qualifications:
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. Master's degree or HR certification (e.g., SHRM-SCP, HRCI) preferred.
- Minimum of 5 years of progressive experience in Human Resources, with a strong focus on HR Business Partnering.
- Proven experience in talent management, organizational development, employee relations, and performance management.
- Excellent understanding of HR laws and regulations.
- Strong business acumen and the ability to think strategically.
- Exceptional communication, interpersonal, and influencing skills.
- Proficiency in HRIS systems and Microsoft Office Suite.
- Demonstrated ability to work effectively in a remote, fast-paced environment.
Apply Now
1
Remote HR Business Partner - Talent Management
76102 Fort Worth, Texas
$90000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a strategic and proactive Remote HR Business Partner with a focus on Talent Management to join their growing organization. This is a fully remote position, allowing you to work from anywhere within the US, supporting employees and leaders across various departments. In this critical role, you will serve as a trusted advisor, partnering with leadership to develop and implement HR strategies aligned with business objectives. Your primary responsibilities will include talent acquisition and retention, performance management, employee relations, organizational development, and change management initiatives. You will play a key role in identifying talent needs, developing succession plans, and implementing programs that foster employee growth and engagement. The ideal candidate will possess a strong understanding of HR best practices, employment law, and the nuances of managing a remote workforce. You will facilitate open communication, drive employee development programs, and ensure a fair and consistent application of HR policies and procedures. This position requires a high degree of autonomy, excellent communication skills, and the ability to build strong relationships with stakeholders at all levels. You will be instrumental in shaping our client's talent strategy and ensuring a positive and productive work environment for all employees, regardless of their physical location. A commitment to diversity, equity, and inclusion is paramount in this role, as you will work to create an environment where all employees feel valued and have opportunities to thrive.
Responsibilities:
Qualifications:
Responsibilities:
- Partner with business leaders to align HR strategies with organizational goals.
- Oversee talent acquisition, including recruitment, interviewing, and onboarding processes.
- Develop and implement performance management systems and processes.
- Manage employee relations issues, providing guidance and resolution.
- Design and execute talent development and succession planning programs.
- Advise on organizational design and change management initiatives.
- Ensure compliance with federal, state, and local employment laws and regulations.
- Promote a positive and inclusive company culture.
- Support employee engagement initiatives and programs.
- Analyze HR data and provide insights for strategic decision-making.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Master's degree or HR certification (e.g., SHRM-SCP, PHR) is a plus.
- Minimum of 5-7 years of progressive HR experience, with a strong emphasis on business partnering and talent management.
- Proven experience in a remote or distributed work environment.
- Comprehensive knowledge of HR principles, practices, and employment law.
- Excellent interpersonal, communication, and presentation skills.
- Strong analytical and problem-solving abilities.
- Demonstrated ability to build rapport and influence stakeholders at all levels.
- Experience with HRIS systems and HR analytics.
- High level of integrity and discretion.
Apply Now
2
Senior HR Business Partner - Talent Management
76101 Fort Worth, Texas
$105000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly growing organization, is seeking a strategic Senior HR Business Partner with a specialization in Talent Management to join their fully remote HR team. This position is crucial for developing and implementing robust talent strategies that align with the company's overall business objectives. You will partner closely with senior leadership and various business units to identify talent needs, drive performance management initiatives, support succession planning, and foster employee development. The ideal candidate will have a comprehensive understanding of HR best practices, particularly in talent acquisition, performance appraisal systems, employee relations, and organizational development. Responsibilities include designing and implementing programs for leadership development, employee engagement, and diversity and inclusion. You will act as a trusted advisor to managers, providing guidance on HR policies, legal compliance, and complex employee issues. We are looking for an individual with exceptional communication, influencing, and change management skills, capable of navigating organizational complexities and driving positive HR outcomes in a remote setting. A Bachelor's degree in Human Resources, Business Administration, or a related field is required; a Master's degree or relevant HR certifications (e.g., SHRM-SCP, PHR) are highly advantageous. This is an exciting opportunity to shape the talent landscape of a forward-thinking company, contribute to employee growth and organizational success, and advance your career in a remote-first environment. You will be instrumental in cultivating a high-performance culture and ensuring our organization attracts, develops, and retains top talent. This role operates entirely remotely, leveraging digital collaboration tools to maintain strong connections with stakeholders across the organization.
Key Responsibilities:
Key Responsibilities:
- Partner with business leaders to understand talent needs and develop strategic HR solutions.
- Lead and manage talent management initiatives, including performance management, succession planning, and leadership development.
- Develop and implement employee engagement programs to foster a positive work environment.
- Provide guidance and support to managers on employee relations, HR policies, and legal compliance.
- Oversee the talent acquisition process, ensuring the attraction of high-caliber candidates.
- Facilitate organizational design and change management initiatives.
- Analyze HR data and metrics to identify trends and inform strategic decision-making.
- Champion diversity, equity, and inclusion initiatives across the organization.
- Serve as a primary point of contact for employees regarding HR-related matters.
- Stay current with evolving HR trends, labor laws, and best practices.
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. Master's degree or relevant HR certifications (SHRM-SCP, SPHR) are highly desirable.
- 7+ years of progressive experience in Human Resources, with a strong focus on Talent Management and HR Business Partnering.
- Proven experience in designing and implementing talent management programs (performance, succession, L&D).
- Excellent understanding of employment law and HR best practices.
- Strong leadership, influencing, and stakeholder management skills.
- Exceptional communication, interpersonal, and conflict-resolution abilities.
- Proficiency in HRIS systems and talent management software.
- Ability to work independently, prioritize effectively, and manage multiple projects in a remote setting.
- Experience in a fast-paced, growth-oriented company is a plus.
Apply Now
3
Senior Management Consultant - Business Strategy
76101 Fort Worth, Texas
$150000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a globally recognized management consulting firm, is seeking a highly experienced Senior Management Consultant specializing in Business Strategy to join their prestigious team in Fort Worth, Texas, US . This role is instrumental in guiding organizations through complex strategic challenges, driving growth, and enhancing competitive advantage. You will lead client engagements, conduct in-depth market and competitive analysis, develop strategic frameworks, and advise senior executives on critical business decisions. The ideal candidate possesses exceptional analytical, problem-solving, and communication skills, with a proven history of successfully developing and implementing transformative business strategies. You will work with a diverse range of clients across multiple industries, identifying opportunities for operational improvement, market expansion, and organizational redesign. This is an unparalleled opportunity to shape the strategic direction of leading companies and drive significant business impact.Responsibilities:
- Lead and manage consulting projects focused on business strategy development and execution.
- Conduct comprehensive market research, competitive analysis, and financial modeling.
- Develop strategic recommendations for areas such as market entry, growth strategies, mergers and acquisitions, and operational efficiency.
- Advise C-level executives and senior management on strategic initiatives and decision-making.
- Facilitate workshops and brainstorming sessions with client teams to identify strategic priorities.
- Create compelling presentations and reports to communicate findings and recommendations.
- Manage project timelines, budgets, and client relationships effectively.
- Mentor and guide junior consultants on the team.
- Stay informed about industry trends, economic shifts, and emerging business models.
- Ensure the delivery of high-quality, impactful solutions that meet client objectives.
- MBA or equivalent advanced degree from a top-tier business school.
- 7-10 years of progressive experience in management consulting, with a strong focus on corporate strategy.
- Demonstrated experience in leading complex strategy projects and delivering measurable results.
- Expertise in strategic frameworks, business analysis, and financial valuation.
- Exceptional analytical, problem-solving, and quantitative skills.
- Outstanding written, verbal, and presentation communication abilities.
- Proven ability to build rapport and trust with senior client stakeholders.
- Experience working across diverse industries is highly desirable.
- Strong leadership and team management capabilities.
- Willingness to travel to client sites as required.
Apply Now
4
Service Management Consultant - ServiceNow Business Analyst
75219 Dallas, Texas
Capgemini
Posted 16 days ago
Job Viewed
Job Description
**Job Title:** Service Management Consultant - ServiceNow Business Analyst
**Location: Chicago, IL; Atlanta, GA; NY, NY; Dallas, TX; Houston, TX; Bridgewater, NJ**
**Travel:** 25%
**Job Description:**
The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions.
**Key Responsibilities :**
Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements .
Translate complex technical specifications into business logic and vice versa.
Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements.
Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks.
Document enhancement requests and technical specifications.
Maintain clear communication with stakeholders regarding status updates and feasibility assessments.
Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives.
Support UAT sessions and training for various client personas.
Agile & Delivery Support Write user stories to be configured by technical developers.
Work within Agile frameworks to support sprint planning and execution.
Proactively identify risks, issues, and blockers and communicate through appropriate channels.
Ensure deliverables are complete, consistent, and aligned with customer expectations.
**Required Qualifications:**
Bachelor's degree in Computer Science, Information Systems, or related field.
3 years of experience as a Business Analyst or Product Specialist in ServiceNow environments.
ITIL Foundation Certification (v4). Strong oral and written communication skills.
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.
**Preferred Qualifications:**
Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC).
Familiarity with Common Services Data Model and Strategic Portfolio Management.
Ability to work independently and manage multiple priorities.
Key Competencies
Business process reengineering Technical and functional documentation Stakeholder engagement Agile delivery and sprint planning ServiceNow platform knowledge Workshop facilitation and training
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Service Management Consultant - ServiceNow Business Analyst_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_
**Location: Chicago, IL; Atlanta, GA; NY, NY; Dallas, TX; Houston, TX; Bridgewater, NJ**
**Travel:** 25%
**Job Description:**
The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions.
**Key Responsibilities :**
Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements .
Translate complex technical specifications into business logic and vice versa.
Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements.
Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks.
Document enhancement requests and technical specifications.
Maintain clear communication with stakeholders regarding status updates and feasibility assessments.
Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives.
Support UAT sessions and training for various client personas.
Agile & Delivery Support Write user stories to be configured by technical developers.
Work within Agile frameworks to support sprint planning and execution.
Proactively identify risks, issues, and blockers and communicate through appropriate channels.
Ensure deliverables are complete, consistent, and aligned with customer expectations.
**Required Qualifications:**
Bachelor's degree in Computer Science, Information Systems, or related field.
3 years of experience as a Business Analyst or Product Specialist in ServiceNow environments.
ITIL Foundation Certification (v4). Strong oral and written communication skills.
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.
**Preferred Qualifications:**
Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC).
Familiarity with Common Services Data Model and Strategic Portfolio Management.
Ability to work independently and manage multiple priorities.
Key Competencies
Business process reengineering Technical and functional documentation Stakeholder engagement Agile delivery and sprint planning ServiceNow platform knowledge Workshop facilitation and training
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Service Management Consultant - ServiceNow Business Analyst_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_
View Now
5
Service Management Consultant - ServiceNow Business Analyst
75219 Dallas, Texas
Capgemini
Posted 16 days ago
Job Viewed
Job Description
**Job Title:** Service Management Consultant - ServiceNow Business Analyst
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions.
**Key Responsibilities :**
Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements .
Translate complex technical specifications into business logic and vice versa.
Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements.
Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks.
Document enhancement requests and technical specifications.
Maintain clear communication with stakeholders regarding status updates and feasibility assessments.
Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives.
Support UAT sessions and training for various client personas.
Agile & Delivery Support Write user stories to be configured by technical developers.
Work within Agile frameworks to support sprint planning and execution.
Proactively identify risks, issues, and blockers and communicate through appropriate channels.
Ensure deliverables are complete, consistent, and aligned with customer expectations.
**Required Qualifications:**
Bachelor's degree in Computer Science, Information Systems, or related field.
3 years of experience as a Business Analyst or Product Specialist in ServiceNow environments.
ITIL Foundation Certification (v4). Strong oral and written communication skills.
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.
**Preferred Qualifications:**
Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC).
Familiarity with Common Services Data Model and Strategic Portfolio Management.
Ability to work independently and manage multiple priorities.
Key Competencies
Business process reengineering Technical and functional documentation Stakeholder engagement Agile delivery and sprint planning ServiceNow platform knowledge Workshop facilitation and training
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Service Management Consultant - ServiceNow Business Analyst_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions.
**Key Responsibilities :**
Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements .
Translate complex technical specifications into business logic and vice versa.
Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements.
Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks.
Document enhancement requests and technical specifications.
Maintain clear communication with stakeholders regarding status updates and feasibility assessments.
Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives.
Support UAT sessions and training for various client personas.
Agile & Delivery Support Write user stories to be configured by technical developers.
Work within Agile frameworks to support sprint planning and execution.
Proactively identify risks, issues, and blockers and communicate through appropriate channels.
Ensure deliverables are complete, consistent, and aligned with customer expectations.
**Required Qualifications:**
Bachelor's degree in Computer Science, Information Systems, or related field.
3 years of experience as a Business Analyst or Product Specialist in ServiceNow environments.
ITIL Foundation Certification (v4). Strong oral and written communication skills.
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.
**Preferred Qualifications:**
Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC).
Familiarity with Common Services Data Model and Strategic Portfolio Management.
Ability to work independently and manage multiple priorities.
Key Competencies
Business process reengineering Technical and functional documentation Stakeholder engagement Agile delivery and sprint planning ServiceNow platform knowledge Workshop facilitation and training
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Service Management Consultant - ServiceNow Business Analyst_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_
View Now
Be The First To Know
About the latest Management roles Jobs in Mansfield !
6
Senior Service Management Consultant - ServiceNow Business Analyst - SIAM
75219 Dallas, Texas
Capgemini
Posted 16 days ago
Job Viewed
Job Description
**Job Title:** Senior Senior Service Management Consultant - ServiceNow Business Analyst - SIAM
**Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA
**Travel:** 25%
**Job Description:**
Job Summary The ServiceNow SIAM Business Analyst is a client-facing expert responsible for designing, implementing, and optimizing Service Integration and Management (SIAM) frameworks using the ServiceNow platform.
This role combines deep knowledge of SIAM operating models and ServiceNow capabilities to assess and deliver integrated, multi-supplier service environments that meet business and technical requirements.
**Key Responsibilities:**
Support the definition and implementation of SIAM frameworks within ServiceNow, including service definitions, SLAs, and critical metrics. Collaborate with engagement teams to translate business needs into technical requirements and ServiceNow workflows.
Develop and maintain Service Management Manuals (SMMs) and supporting documentation for SIAM delivery.
Configure and integrate ServiceNow modules relevant to SIAM, such as Incident, Problem, Change, Service Catalog, Supplier Management, and Service Level Management. Provide guidance on industry best practices and ensure alignment with ITIL and SIAM principles
1. Design and implement dashboards and performance analytics to monitor service delivery and supplier performance.
Support onboarding and configuration of Managed Service Providers (MSPs) and ensure seamless integration with middleware platforms. Participate in governance forums and contribute to continuous improvement initiatives across service towers.
**Required Qualifications:**
Proven experience in SIAM and ServiceNow solution design and implementation.
Strong understanding of ServiceNow architecture and modules relevant to SIAM.
Expertise in business and technical writing for client-facing documentation.
Familiarity with infrastructure, networks, databases, and web technologies.
Excellent communication and stakeholder engagement skills.
Ability to work independently and proactively address integration challenges.
Ability to work with clients and stakeholders of all levels.
Ability to conduct SIAM/ServiceNow maturity and healthcheck assessments.
Ability to create engagement documentation and collateral.
**Preferred Qualifications:**
Knowledge and expertise of the methods defined within the Service Integration and Management Book of Knowledge (SIAMBoK).
ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications.
Experience with multi-vendor environments and service integrator models.
Knowledge of governance frameworks and performance metrics.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst - SIAM_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_
**Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA
**Travel:** 25%
**Job Description:**
Job Summary The ServiceNow SIAM Business Analyst is a client-facing expert responsible for designing, implementing, and optimizing Service Integration and Management (SIAM) frameworks using the ServiceNow platform.
This role combines deep knowledge of SIAM operating models and ServiceNow capabilities to assess and deliver integrated, multi-supplier service environments that meet business and technical requirements.
**Key Responsibilities:**
Support the definition and implementation of SIAM frameworks within ServiceNow, including service definitions, SLAs, and critical metrics. Collaborate with engagement teams to translate business needs into technical requirements and ServiceNow workflows.
Develop and maintain Service Management Manuals (SMMs) and supporting documentation for SIAM delivery.
Configure and integrate ServiceNow modules relevant to SIAM, such as Incident, Problem, Change, Service Catalog, Supplier Management, and Service Level Management. Provide guidance on industry best practices and ensure alignment with ITIL and SIAM principles
1. Design and implement dashboards and performance analytics to monitor service delivery and supplier performance.
Support onboarding and configuration of Managed Service Providers (MSPs) and ensure seamless integration with middleware platforms. Participate in governance forums and contribute to continuous improvement initiatives across service towers.
**Required Qualifications:**
Proven experience in SIAM and ServiceNow solution design and implementation.
Strong understanding of ServiceNow architecture and modules relevant to SIAM.
Expertise in business and technical writing for client-facing documentation.
Familiarity with infrastructure, networks, databases, and web technologies.
Excellent communication and stakeholder engagement skills.
Ability to work independently and proactively address integration challenges.
Ability to work with clients and stakeholders of all levels.
Ability to conduct SIAM/ServiceNow maturity and healthcheck assessments.
Ability to create engagement documentation and collateral.
**Preferred Qualifications:**
Knowledge and expertise of the methods defined within the Service Integration and Management Book of Knowledge (SIAMBoK).
ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications.
Experience with multi-vendor environments and service integrator models.
Knowledge of governance frameworks and performance metrics.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst - SIAM_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_
View Now
7
Business Relationship Support Specialist - Treasury Management Service Team Lead
75084 Irving, Texas
Virtual Instruments
Posted today
Job Viewed
Job Description
Business Relationship Support Specialist - Treasury Management Service Team Lead at Virtual Instruments summary:
The Business Relationship Support Specialist - Treasury Management Service Team Lead at Wells Fargo oversees a complex portfolio of commercial banking clients, ensuring compliance, risk management, and process improvements related to treasury management products. They lead a team, handle escalated client issues, and collaborate with management to optimize client relationships and service delivery. This role requires strong leadership, advanced knowledge of treasury systems, and the ability to support complex financial products in a compliance-driven environment.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo’s Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world.
About this role:
Wells Fargo is seeking a Business Relationship Support Representative (GPL Service Team Lead) to join the Global Payments & Liquidity team.
In this role, you will:
Be accountable for a complex portfolio of customers
Share leadership role with managers to oversee a portfolio of accounts
Identify opportunity for process improvements within the portfolio
Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
Verify compliance and report identified issues for resolution
Make decisions on complex customer issues
Partner with managers to resolve issues and provides status updates on implementations
Develop expertise in the policies, procedures, and compliance requirements
Handle complex customer issues which include escalation and resolution
Lead team and serve as a subject matter expert for the department
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
2+ years ’ Treasury Management Dedicated Client Services Experience
2+ years’ experience supporting Complex Treasury Management Products (Ex: ECS Product Suite, BAI, International Wires) and utilizing Treasury Management Tools and Applications (Ex: UAM, Service View, Hogan)
Ability to triage and troubleshoot complex issues, inclusive of root cause identification and communication of resolution to clients and internal stakeholders
Ability to act as an extension of management supporting the broader team, leading escalations and managing partner relationships
Advanced knowledge and ability to support high profile, complex clients within the Commercial banking or Corporate Investment Banking client base
Strong personal leadership skills, including initiative, accountability and the ability to inspire and motivate others
Job Expectations :
This position is not eligible for Visa sponsorship
This position is a hybrid work model. Must be willing to work out of the Irving, TX location approximately 3 days a week
The hours for this position may vary between 7 AM and 6 PM Local Standard Time
Ability to travel 10%
Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
Posting End Date:
9 Oct 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Keywords:
Treasury Management, Business Relationship Support, Client Portfolio Management, Compliance and Risk Management, Process Improvement, Commercial Banking, Team Leadership, Financial Services, Customer Escalation Management, Payment Solutions
View Now
8
Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM
75219 Dallas, Texas
Capgemini
Posted 16 days ago
Job Viewed
Job Description
**Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM
**Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA
**Travel:** 25%
**Job Description:**
-A CMDB/CSDM Business Analyst is a client-facing role and will be working with an engagement team to develop and implement CMDB/CSDM solutions for various engagements.
Expectations:
- 2 Years experience working with ServiceNow CMDB/CSDM Solutions
- Ability to take complex technical specifications and articulate it to a customer in business logic
- Becomes familiar with SOW/Contract and understand the task at hand, milestones, scope, etc.
- Ability to take complex technical specifications and articulate it to a customer in business logic
- Ability to take business logic from customer and translate it in technical terms and stories for development
- Comfortable with leading workshops to demo ServiceNow features, walk through process, and collect requirements
- Comfortable with leading training to various client learning personas
- Comfortable with conducting guided UAT sessions with customer UAT stakeholders
- Ability to understand project risks, issues, actions, and decisions and communicate them through appropriate channels
- Being prepared prior to workshops with materials (demo, deck, etc.) and sending out materials and agenda 24 hours before hand
- Documenting meeting notes after client calls and sending out within 24 hours of said call
- Technical documentation skills: ability to create workshop materials, end user guides, playbooks, user stories, etc.
- Proficient with the agile lifecycle
- Resourceful: not letting blockers get in the way; ability to use common sources of data such as ServiceNow Docs, NowCreate, etc.
- Being able to take data and manipulate it to find a quicker way to complete a manual task
- Being proactive and not procrastinating on getting work completed; meets deadlines; does not have to be told what to do - Able to work independently - Interacts with customers in a professional and pleasant manner
- If you are unsure, comfortable asking for help, clarification, etc.
- Meets quality standards; ensuring items that are incomplete or lack information are not presented to customer
- Ability to see scope creep and to handle it through appropriate channels
- Proficient in ServiceNow platform features (i.e. CSA cert)
- Additional CIS certifications for the application you are working on (i.e. implementing Vulnerability response, you should have the Vulnerability Response Cert)
- Proficient in Microsoft Products: Word, PowerPoint, Excel, Visio, Teams, Outlook
- Understands ITIL4 Fundamentals (i.e. ITIL4 F Cert)
Ability to Produce:
- Base Requirements
- Technical Requirements
- Requirement Analysis
- Process Documentation
- ServiceNow Stories
- ServiceNow Demos
**Knowledge Required:**
- MS Office (Word, Excel)
- ITIL 4
- ServiceNow CSA Certification
- (2) CIS Certifications
- ServiceNow CMDB/CSDM
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_
**Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA
**Travel:** 25%
**Job Description:**
-A CMDB/CSDM Business Analyst is a client-facing role and will be working with an engagement team to develop and implement CMDB/CSDM solutions for various engagements.
Expectations:
- 2 Years experience working with ServiceNow CMDB/CSDM Solutions
- Ability to take complex technical specifications and articulate it to a customer in business logic
- Becomes familiar with SOW/Contract and understand the task at hand, milestones, scope, etc.
- Ability to take complex technical specifications and articulate it to a customer in business logic
- Ability to take business logic from customer and translate it in technical terms and stories for development
- Comfortable with leading workshops to demo ServiceNow features, walk through process, and collect requirements
- Comfortable with leading training to various client learning personas
- Comfortable with conducting guided UAT sessions with customer UAT stakeholders
- Ability to understand project risks, issues, actions, and decisions and communicate them through appropriate channels
- Being prepared prior to workshops with materials (demo, deck, etc.) and sending out materials and agenda 24 hours before hand
- Documenting meeting notes after client calls and sending out within 24 hours of said call
- Technical documentation skills: ability to create workshop materials, end user guides, playbooks, user stories, etc.
- Proficient with the agile lifecycle
- Resourceful: not letting blockers get in the way; ability to use common sources of data such as ServiceNow Docs, NowCreate, etc.
- Being able to take data and manipulate it to find a quicker way to complete a manual task
- Being proactive and not procrastinating on getting work completed; meets deadlines; does not have to be told what to do - Able to work independently - Interacts with customers in a professional and pleasant manner
- If you are unsure, comfortable asking for help, clarification, etc.
- Meets quality standards; ensuring items that are incomplete or lack information are not presented to customer
- Ability to see scope creep and to handle it through appropriate channels
- Proficient in ServiceNow platform features (i.e. CSA cert)
- Additional CIS certifications for the application you are working on (i.e. implementing Vulnerability response, you should have the Vulnerability Response Cert)
- Proficient in Microsoft Products: Word, PowerPoint, Excel, Visio, Teams, Outlook
- Understands ITIL4 Fundamentals (i.e. ITIL4 F Cert)
Ability to Produce:
- Base Requirements
- Technical Requirements
- Requirement Analysis
- Process Documentation
- ServiceNow Stories
- ServiceNow Demos
**Knowledge Required:**
- MS Office (Word, Excel)
- ITIL 4
- ServiceNow CSA Certification
- (2) CIS Certifications
- ServiceNow CMDB/CSDM
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_
View Now
9