7 Management Roles jobs in Peoria
Executive /Administrative Assistant - Technology Business Management
Posted today
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Executive Administrative Assistant role plays as an important support function within Technology Business Enablement. This individual will support two Vice Presidents in the Tech Business Enablement team and Workforce Management team as well as interact with senior management from various business units. The candidate should demonstrate a solid executive presence and an ability to prioritize activities for the VP and facilitate on their behalf. The Executive Assistant will also assist in the coordination of special projects and ad hoc administrative requests, as required. A successful candidate must be flexible, an adept multitasker, a self-starter, and professional.
**Key responsibilities include:**
+ Organizing and maintaining complex and changing calendars and managing conflicting time requirements
+ Coordinating, preparing, and reconciling expenses
+ Coordinating logistics and arrangements for regular and ad hoc internal or external meetings and events
+ Undertaking proactive follow-ups on critical to-dos in order to effectively meet deadlines/commitments
+ Coordinating payroll, real estate, compliance, and other administrative/project work activities
+ Actively supporting planning for team building and employee engagement activities
+ Managing team contact lists, organization charts, PTO tracking, and reporting
+ Ad hoc support for VP and Director Assistant in preparing presentation materials and analyzing data
**Preferred Qualifications:**
+ Excellent organization and time management skills
+ Thrives in a fast-paced and dynamic environment
+ Ability to work independently and influence others as needed
+ Confident and self-motivated with strong time management skills
+ Proven track record of maintaining high integrity and confidentiality
+ Proficient in Word, Excel, PowerPoint, Outlook
+ Team player with positive outlook and can-do attitude
+ Strong verbal and written communication skills
+ Ability to manage multiple daily requests and perform tasks with high accuracy
+ Ability to step outside of the scope and accountability of principal responsibilities
+ Ability to perform data analytics, contribute to presentation materials, outline communications (preferred)
+ Proficient in American Express (AXP) systems/processes (Concur) (preferred)
+ Knowledge of AXP policies and administrative procedures (preferred)
**Qualifications**
Salary Range: $24.05 to $48.10 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Administration
**Primary Location:** US-Arizona-Phoenix
**Schedule** Full-time
**Req ID:**
Manager Business Services Cash Management
Posted 1 day ago
Job Viewed
Job Description
The RCO Manager of Cash Management -Payment Posting is responsible to oversee all facets of patient payments, daily deposits, ERA, and EFT maintenance. This includes ensuring the accurate and timely processing of patient payments, active participation in system integration testing, serving as a subject matter expert for payment posting, actively staying abreast of best practices, and working towards achieving executive goals, optimizing revenue cycle performance, and ensuring the financial stability of the organization.
+ **Essential Functions**
+ Provides leadership and direction to Payment Posting team, including hiring, training, coaching, performance reviews and terminations.
+ Plans, develops, implements, and communicates operational initiatives to improve the efficiency of the Payment Posting team.
+ Provides project guidance to successfully implement efficient posting processes.
+ Maintains and improves department operations by monitoring system performance, identifying and resolving problems.
+ Manages communication and processes between departments involved in the revenue cycle and identify areas for improvement.
+ Establishes productivity monitoring for the department staff to maximize resources and results.
+ Monitors key performance metrics, addresses issues in a timely manner to improve performance and resolve issues.
+ Acts as a technical expert, maintaining current working knowledge of Billing, Payment Posting regulations.
+ Ensures department compliance with HIPAA guidelines, HR policies and other corporate initiatives.
+ Develops and documents processes and policies for the department.
+ Conducts regularly scheduled meetings to communicate issues regarding compliance with established procedures and overall work unit effectiveness **Skills**
+ Leadership
+ Analytical
+ Collaboration
+ Communication
+ Decision-Making
+ Delegation
+ Problem Solving
+ Process Improvement
+ Team Building
+ Time Management
+ **Qualifications** **Required**
+ MUST have at least 2 years of Epic payment posting experience;
+ Demonstrated experience in healthcare revenue cycle operations.
+ Demonstrated experience leading a successful team within healthcare revenue cycle operations.
+ Demonstrates in-depth knowledge of EOB interpretation.
+ Demonstrates strong knowledge of healthcare billing requirements.
+ Demonstrated ability to collaborate across teams and departments.
+ Demonstrates strong knowledge of Microsoft office programs. **Preferred**
+ Bachelor's degree in healthcare management, finance, or related field from an accredited institution. Education is verified.
+ Epic experience.
+ Five (5) years of experience in Healthcare Revenue Cycle (Payment Posting, Claims, billing, and Insurance and Follow up)
+ Three (3) years of supervisory experience.
+ HFMA Certification **Physical Requirements**
+ Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
+ May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
+ For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
**Physical Requirements:**
**Location:**
Peaks Regional Office
**Work City:**
Broomfield
**Work State:**
Colorado
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$33.51 - $51.73
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here ( .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Treasury Management Officer-Business Banking
Posted 2 days ago
Job Viewed
Job Description
Responsibilities This role is responsible for treasury management and payables sales activity in our Business Banking market segment. The position will both generate and respond to referrals and serve as a subject matter expert to introduce products and services to business banking and practice solutions clients. Specific duties include: · Build rapport and partner with business banking relationship officers and others to identify, target and build opportunities for Treasury Management solutions to meet and/or exceed established referral, sale/cross sale revenue goals which are defined in outlined performance objectives set by manager. · Manage pipeline for accuracy. · Maintain a clear understanding of the bank's products and services to provide maximum support to prospects and clients. · Identify market dynamics and communicate to management about new products, services, and trends. · Serve our current and prospective clients to identify working cash flow opportunities, position bank products and services to enhance client efficiencies and drive fee income generation to the bank. Product line includes liquidity, receivables, payables and fraud protection services. · Demonstrates services to prospects, when appropriate, through personal meetings or as part of a coordinated, multi-product sales presentation. · Represent Treasury Management in internal/external settings and build brand awareness. Attend sales meetings and contribute as appropriate. · Other duties as assigned.
Requirements Knowledge & Skills Target Competencies
MINIMUM:
· 3+ years banking
experience with 2+ years
in selling or supporting
commercial or treasury
services
PREFERRED:
· Bachelor's degree
· Certified Treasury
Professional (CTP) or
Certified Cash
Management (CCM) MINIMUM: · Demonstrates ability to prospect, network & influence at various levels within a company and with clients - very self-motivated · Demonstrates effective interpersonal skills to partner across lines of business and with clients - be a team player · Knowledgeable of Treasury Management products and services, corporate card and impacts on clients cash flow process · Knowledgeable of credit and operational risks-ability to identify and alert team of potential exposure · Knowledgeable of market/industry trends · Demonstrates excellent communication skills (written & verbal) · Demonstrates proficiency in Microsoft products (Word, Excel, PowerPoint)
**Compensation Range:**
$57,760.00 - $124,170.00
_The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
**Are you ready to be part of something more?**
You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
_UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _to let us know the nature of your request._
_If you are a California resident, please visit our_ Privacy Notice for California Job Candidates ( _to understand how we collect and use your personal information when you apply for employment with UMB._
**_Who we are_**
We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.
Learn more about UMB's vision ( out the road to a career at UMB
Manager: Business Disruption & Operational Resilience Risk Management

Posted 2 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manages operational risks associated with Information & Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in alignment with regulatory requirements and industry expectations. In addition, the team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.
**Functional Description:**
This individual contributor role is a unique opportunity to join a high-impact team of diverse and talented professionals responsible for building the company's operational resilience risk oversight program. The program provides credible challenge and independent oversight of the first line risk taking activities, ensuring resilience is strengthened across the enterprise.
Reporting to the Director for Business Disruption & Operational Resilience Risk Management, the Manager is responsible for independently assessing, monitoring, and reporting operational resilience risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators, shaping key decisions at the highest level. This role requires close collaboration across lines of business and defense to ensure risks are managed effectively and efficiently in accordance with company policies and applicable regulatory requirements.
**Essential Job Functions:**
+ Conduct independent, proactive risk management and oversight of operational resilience related risks (including people, process, technology, third party, and infrastructure).
+ Enhance and maintain the firm's operational resilience framework (policies, governance, minimum standards) to strengthen readiness and response to business disruption events.
+ Demonstrate curiosity and deep engagement in resilience and continuity processes, delivering effective credible challenge.
+ Partner with internal stakeholders to prevent, protect, respond and adopt/learn from disruptive events.
+ Monitor resilience events, oversee data collection, and perform trend analysis to identify emerging risks and drive remediation.
+ Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.
+ Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.
+ Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin , FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.
+ Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.
**Required Qualifications:**
+ Minimum four years of experience in risk management within the banking/financial services industry including policy & procedure development, risk appetite, risk control self-assessment and testing, and issue management.
+ Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.
+ Demonstrable understanding of the operational resilience domain, including the ability to independently develop resilience-specific governance structures, policies, and frameworks.
+ Deep expertise in key elements of operational resilience framework: risk identification and assessment, business continuity planning, incident response and recovery, crisis management, governance
+ Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.
+ Demonstrate analytical skills with high attention to detail and accuracy.
+ Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded.
+ Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.
+ Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.
**Preferred Qualifications:**
+ Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)
+ Preferred experience in risk management across in combination of these areas - cyber security, information technology, 3rd party, business continuity management.
+ Understanding of risk assessment methodologies, frameworks and industry standards.
+ Knowledge of relevant policies & regulations (e.g., FRB SR /OCC , OCC Heightened Standards, FFIEC IT booklets, DORA)
+ Experience with Governance, Risk and Compliance tools (e.g. Archer)
+ Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.Guardian
**Qualifications**
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Charlotte, US-Utah-Sandy, US-Florida-Sunrise
**Schedule** Full-time
**Tags** 2LOD_ERM - Enterprise Risk Management
**Req ID:**
Manager: Business Disruption & Operational Resilience Risk Management

Posted 2 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manages operational risks associated with Information & Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in alignment with regulatory requirements and industry expectations. In addition, the team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.
**Functional Description:**
This individual contributor role is a unique opportunity to join a high-impact team of diverse and talented professionals responsible for building the company's operational resilience risk oversight program. The program provides credible challenge and independent oversight of the first line risk taking activities, ensuring resilience is strengthened across the enterprise.
Reporting to the Director for Business Disruption & Operational Resilience Risk Management, the Manager is responsible for independently assessing, monitoring, and reporting operational resilience risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators, shaping key decisions at the highest level. This role requires close collaboration across lines of business and defense to ensure risks are managed effectively and efficiently in accordance with company policies and applicable regulatory requirements.
**Essential Job Functions:**
+ Conduct independent, proactive risk management and oversight of operational resilience related risks (including people, process, technology, third party, and infrastructure).
+ Enhance and maintain the firm's operational resilience framework (policies, governance, minimum standards) to strengthen readiness and response to business disruption events.
+ Demonstrate curiosity and deep engagement in resilience and continuity processes, delivering effective credible challenge.
+ Partner with internal stakeholders to prevent, protect, respond and adopt/learn from disruptive events.
+ Monitor resilience events, oversee data collection, and perform trend analysis to identify emerging risks and drive remediation.
+ Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.
+ Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.
+ Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin , FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.
+ Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.
**Required Qualifications:**
+ Minimum four years of experience in risk management within the banking/financial services industry including policy & procedure development, risk appetite, risk control self-assessment and testing, and issue management.
+ Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.
+ Demonstrable understanding of the operational resilience domain, including the ability to independently develop resilience-specific governance structures, policies, and frameworks.
+ Deep expertise in key elements of operational resilience framework: risk identification and assessment, business continuity planning, incident response and recovery, crisis management, governance
+ Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.
+ Demonstrate analytical skills with high attention to detail and accuracy.
+ Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded.
+ Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.
+ Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.
**Preferred Qualifications:**
+ Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)
+ Preferred experience in risk management across in combination of these areas - cyber security, information technology, 3rd party, business continuity management.
+ Understanding of risk assessment methodologies, frameworks and industry standards.
+ Knowledge of relevant policies & regulations (e.g., FRB SR /OCC , OCC Heightened Standards, FFIEC IT booklets, DORA)
+ Experience with Governance, Risk and Compliance tools (e.g. Archer)
+ Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.Guardian
**Qualifications**
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
* Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Charlotte, US-Utah-Sandy, US-Florida-Sunrise
**Schedule** Full-time
**Tags** 2LOD_ERM - Enterprise Risk Management
**Req ID:**
Manager: Business Disruption & Operational Resilience Risk Management

Posted 2 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manages operational risks associated with Information & Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in alignment with regulatory requirements and industry expectations. In addition, the team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.
**Functional Description:**
This individual contributor role is a unique opportunity to join a high-impact team of diverse and talented professionals responsible for building the company's operational resilience risk oversight program. The program provides credible challenge and independent oversight of the first line risk taking activities, ensuring resilience is strengthened across the enterprise.
Reporting to the Director for Business Disruption & Operational Resilience Risk Management, the Manager is responsible for independently assessing, monitoring, and reporting operational resilience risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators, shaping key decisions at the highest level. This role requires close collaboration across lines of business and defense to ensure risks are managed effectively and efficiently in accordance with company policies and applicable regulatory requirements.
**Essential Job Functions:**
+ Conduct independent, proactive risk management and oversight of operational resilience related risks (including people, process, technology, third party, and infrastructure).
+ Enhance and maintain the firm's operational resilience framework (policies, governance, minimum standards) to strengthen readiness and response to business disruption events.
+ Demonstrate curiosity and deep engagement in resilience and continuity processes, delivering effective credible challenge.
+ Partner with internal stakeholders to prevent, protect, respond and adopt/learn from disruptive events.
+ Monitor resilience events, oversee data collection, and perform trend analysis to identify emerging risks and drive remediation.
+ Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.
+ Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.
+ Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin , FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.
+ Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.
**Required Qualifications:**
+ Minimum four years of experience in risk management within the banking/financial services industry including policy & procedure development, risk appetite, risk control self-assessment and testing, and issue management.
+ Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.
+ Demonstrable understanding of the operational resilience domain, including the ability to independently develop resilience-specific governance structures, policies, and frameworks.
+ Deep expertise in key elements of operational resilience framework: risk identification and assessment, business continuity planning, incident response and recovery, crisis management, governance
+ Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.
+ Demonstrate analytical skills with high attention to detail and accuracy.
+ Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded.
+ Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.
+ Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.
**Preferred Qualifications:**
+ Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)
+ Preferred experience in risk management across in combination of these areas - cyber security, information technology, 3rd party, business continuity management.
+ Understanding of risk assessment methodologies, frameworks and industry standards.
+ Knowledge of relevant policies & regulations (e.g., FRB SR /OCC , OCC Heightened Standards, FFIEC IT booklets, DORA)
+ Experience with Governance, Risk and Compliance tools (e.g. Archer)
+ Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.Guardian
**Qualifications**
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Charlotte, US-Utah-Sandy, US-Florida-Sunrise
**Schedule** Full-time
**Tags** 2LOD_ERM - Enterprise Risk Management
**Req ID:**
Managing Director, Senior Manager Portfolio Management - Emerging Middle Market, Business Lending...
Posted today
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Job Description
We are searching for a Managing Director, Senior Manager Portfolio Management for our Emerging Middle Market Business Lending Group. This exciting role is looking for a strong leader who will be managing Underwriting and Portfolio teams, overseeing our Streamline Channel. Ideal candidate will have experience with successfully managing a pooled underwriting team, strong commercial credit skills, and thorough knowledge of our regulatory requirements for the commercial bank. Candidates who have experience with Transformation in a business banking or commercial banking credit underwriting operational environment preferred.
This role analyzes credit information to support lending decisions and processes for new and existing Commercial banking loans and credit solutions in an assigned portfolio of clients. Makes credit decisions and recommendations in compliance with bank policies and procedures while maintaining an exceptional client service environment.
+ Leverages advanced deal structuring expertise to negotiate loan terms and conditions and structure loans balancing client requirements with the bank's risk appetite and policies.
+ In alignment with credit qualifications, signs off on new, renewal and extension loans.
+ Conducts comprehensive portfolio monitoring and performance analysis including covenant compliance and client industry trends to identify risks and opportunities.
+ Leads the development and implementation of advanced capital allocation strategies, that leverage market insights and portfolio analysis and optimize investment returns.
+ Oversees financial and risk analysis to make informed credit-granting decisions and assessments of portfolio health
+ Handles escalated client concerns and service requests, ensuring expectations are consistently met or exceeded.
+ Builds and maintains a portfolio of strong relationships that ensures a superior client experience and drives financial performance.
+ Leads complex proposal development and delivers presentations to acquire clients or win business.
+ Advises on strategic business priorities, resource allocation, and change initiatives to ensure successful execution of key strategies across commercial banking functions.
+ Engages with industry peers and networks to gather competitive insights and best practices, applying this knowledge to maintain a competitive edge.
+ Builds and maintains client relationships to ensure long-term financial performance in collaboration with Relationship Manager and business partners.
+ Structures and supports new, renewal and extension loans aligned with client needs and bank & risk policies
+ Conducts financial analysis and risk assessments of clients' credit information, for an assigned portfolio, to provide insights and make informed decisions
+ Monitors the portfolio performance for assigned portfolio of Commercial Banking clients on an ongoing basis, taking corrective action when required.
+ Minimizes BMO's risk exposure by adhering to credit policies, regulatory standards, and operational guidelines.
+ Serves as a point of contact for service requests, ensuring expectations are consistently met or exceeded. Escalates issues when needed.
+ Supports and implements initiatives to enhance service quality, acquire new business and expand client relationships.
+ Identifies revenue and cross-selling opportunities to enhance portfolio growth.
+ Identifies share of wallet opportunities.
+ Leverages analysis tools to nurture and grow a portfolio that exceeds ROE thresholds and evaluates client returns on a proactive basis.
+ Manages timely and accurate data entry into BMO's systems and leverages the data to support decision-making.
+ Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
+ Ensures alignment between values and behaviour that fosters diversity and inclusion.
+ Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
+ Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
+ Attracts, retains, and enables the career development of top talent.
+ Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
+ Advises clients and prospects on sophisticated financial solutions and tailored strategic recommendations.
+ Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
+ Influences how teams/groups work together.
+ Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
+ Communicates abstract concepts in simple terms.
+ Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
+ Anticipates trends and responds by implementing appropriate changes.
+ Broader work or accountabilities may be assigned as needed.
**Qualifications:**
+ Preferred 9+ years of relevant experience in credit or lending instruments or financial operations in a corporate or banking environment.
+ Bachelor's degree required, Master's degree preferred; Business Administration, Finance and Accounting preferred. Any other related discipline or commensurate work experience considered.
+ If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
+ Seasoned expert with extensive industry knowledge.
+ Technical leader viewed as a thought leader for innovation.
Advanced level of proficiency:
+ Structuring Deals
+ Change Management
+ Problem Solving
+ People Management
+ Detail-Oriented
+ Leadership
+ Loan Structuring
+ Regulatory Compliance
+ Portfolio Management
+ Credit Risk Assessment
+ Banking Operations
Expert level of proficiency:
+ Customer Service
+ Financial analysis
+ Microsoft Office
**Salary:**
$164,400.00 - $285,600.00
**Pay Type:**
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: Us**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
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