9 Management Roles jobs in Pleasant Grove

Our client, a rapidly growing technology firm, is seeking an experienced Senior HR Business Partner with a strong focus on Talent Management to join their People Operations team. This hybrid role offers a dynamic work environment, combining remote flexibility with essential on-site engagement for strategic collaboration and team building. You will be instrumental in developing and executing talent strategies that drive organizational success and employee growth.

Responsibilities:

• Partner with senior leadership to develop and implement comprehensive talent management strategies, including workforce planning, succession planning, and career development programs.
• Oversee and manage the performance management cycle, ensuring fairness, consistency, and effectiveness.
• Develop and execute robust employee engagement initiatives to foster a positive and productive work environment.
• Provide strategic guidance and support to managers on all aspects of human resources, including employee relations, compensation, and benefits.
• Lead and manage the recruitment process for key positions, working closely with hiring managers to attract and secure top talent.
• Develop and implement HR policies and procedures in alignment with organizational goals and legal requirements.
• Analyze HR data and metrics to identify trends, assess effectiveness of HR programs, and recommend improvements.
• Facilitate organizational design and change management initiatives.
• Act as a trusted advisor to employees and management, addressing HR-related concerns and providing solutions.
• Champion diversity, equity, and inclusion initiatives within the organization.
• Oversee employee onboarding and offboarding processes.
• Stay current with HR best practices, employment law, and industry trends.
• Lead or participate in special HR projects as assigned.
• Manage and resolve complex employee relations issues.
• Develop and deliver HR training programs for managers and employees.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. Master's degree or HR certification (e.g., SHRM-SCP, SPHR) preferred.
• Minimum of 7 years of progressive experience in Human Resources, with a significant focus on talent management and HR business partnering.
• Proven experience in developing and implementing talent management strategies, performance management systems, and employee engagement programs.
• Strong understanding of HR principles, employment law, and best practices.
• Excellent communication, interpersonal, and negotiation skills.
• Demonstrated ability to build strong relationships with stakeholders at all levels of the organization.
• Proficiency in HRIS systems and other HR technologies.
• Strong analytical and problem-solving skills, with the ability to use data to drive decisions.
• Ability to manage multiple priorities and work effectively in a hybrid work model.
• Experience in organizational development and change management.
• High ethical standards and commitment to confidentiality.

This key role is based in Salt Lake City, Utah, US , requiring a blend of remote strategic work and on-site collaboration.

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 20K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**Senior Manager, People Business Operations & Change Management**
**Why We Have This Role**
Qualtrics is looking for an energetic individual to support our Chief People Officer and partner on business objectives. An ideal candidate would be someone who leads strategic projects and initiatives across the People team while establishing and operating the rhythms of the People organization. Improving communication and change management of strategic programs/projects in the People organization are a top priority. Driving transformative programs across the People team and with our key stakeholder teams will impact the future of the People organization at Qualtrics. This role reports to the Chief People Officer.
**How You'll Find Success**
+ You thrive in times of ambiguity.
+ You are energized by fast-paced decision making and execution.
+ You can move a team forward in high degrees of challenge or change.
+ You're motivated to solve complex problems.
+ You have a strong executive presence and customer orientation.
**How You'll Grow**
+ You will work with our leaders on a daily basis and learn how the business is run.
+ You'll be a self-starter.
+ You'll lead inclusively, also demonstrating cultural competence and emotional intelligence (EQ) and adaptability quotient (AQ)
+ You'll excel in creating clarity.
+ You'll become excellent in written and verbal communication skills - communicating in a way that informs, educates, and inspires teams - leads to teams of employees at various levels who are not direct reports.
+ You'll be strong in time management, organization and prioritization skills and have the ability to work to tight deadlines.
+ You'll have exceptional presentation abilities.
+ You'll embrace a growth/learner mindset.
**What You'll Do**
+ Partner in building the strategy for the People organization
+ Build comprehensive project plans, including change management strategy and execution, to implement new or enhanced projects and programs
+ Responsible for identifying and operationalizing the operating rhythms of the org including quarterly business reviews, councils, steering committees, budget planning, headcount management and town halls
+ Partner with the People Leadership and Finance teams to manage headcount and budget across the organization.
+ Partner on some Executive customer engagements to ensure the conversation will be set up for success and to drive the right level of thought leadership and connection.
+ Ensure strategic projects are being run end to end and minimizing risks (i.e. HCM selection and implementation)
+ Proactively monitor and track the employee experience activities against milestones and metrics, escalating as required
+ Liaison to various business groups (Global Rewards, People Business Partners, Talent Acquisition, People Service Delivery, Workplace Experience, People Brand, People Development, Legal, etc.) to ensure thoughtful execution of change management
+ Responsible for ensuring X4 invites are drafted/sent, any materials for presentations are crafted in a way that is authentic and genuine highlighting Qualtrics technology
+ Closely partner with the Chief People Officer on other projects as needed.
+ This role might be required to travel up to a maximum of 5 days per month in an ordinary calendar month.
**What We're Looking For on Your Resume**
+ 10+ year's experience driving complex large scale global projects with experience in Human Resources and business operations, and/or program management
+ Demonstrated experience in project management throughout the entire life of a project, including defining the project, identifying required resources, selecting and training the team, monitoring deliverables and performance against objectives, making adjustments where necessary, providing feedback and recognition, delivering the final "product" and creating process documentation
+ Experience building and executing change management strategy, including identifying sponsors, developing the training, managing through resistance, tracking progress and analyzing results
+ Previous leadership experience in HR/People Team or Employee Experience, particularly in a matrix organization with cross-functional collaboration
+ Demonstrated business acumen and the ability to connect the dots between people, customers, and products
+ Demonstrated ability to engage with executives
+ Experience in working work independently and cross functionally
**What You Should Know About This Team**
+ We collaborate to get things done
+ We come up with solutions rather than dwelling on problems
+ We ask questions and lean in to help - we're all in this together
+ We embody a culture anchored in TACOS (Transparency, All-In, Customer Obsession, One Team, and Scrappy) as core values
+ We have a profound commitment to Belonging
**Our Team's Favorite Perks and Benefits**
+ Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year).
+ An inspiring office design fostering creativity, from rooftop views to an open and collaborative workspace.
+ Generous paid time off - 15 PTO + 5 Personal Days + 10 Holiday Closures.
+ Comprehensive benefits packages, including medical coverage for employees and their families, dental, vision, and life insurance.
+ Perks such as snacks, drinks, and free lunches in our office.
+ Participation in Qualtrics' success as part of your compensation.
**The Qualtrics Hybrid Work Model:** Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays, Tuesday, and Thursdays. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._
__
_Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act ( ,Equal Opportunity Employment ( ,Employee Polygraph Protection Act ( is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._
_Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit._

Our client is seeking a strategic and experienced Senior Human Resources Business Partner to support key business units in talent management and organizational development. This role is pivotal in aligning HR strategies with business objectives, ensuring the attraction, development, and retention of top talent. You will partner closely with leadership teams to provide guidance on workforce planning, performance management, employee relations, compensation, and succession planning. The ideal candidate will possess a comprehensive understanding of HR best practices, strong business acumen, and exceptional consulting and influencing skills. Proven experience in developing and implementing talent management programs, including performance reviews, career pathing, and leadership development, is essential. You should be adept at analyzing HR data to identify trends, diagnose organizational issues, and recommend data-driven solutions. Excellent communication and interpersonal skills are required to build credibility and foster strong working relationships across all levels of the organization. This position offers a significant opportunity to shape the employee experience and drive organizational effectiveness in Provo, Utah, US . We offer a dynamic and collaborative work environment with a hybrid model that provides flexibility while fostering in-person teamwork.

Responsibilities:

• Partner with business leaders to develop and implement HR strategies aligned with business goals.
• Provide expertise and guidance on talent acquisition, performance management, and employee relations.
• Lead talent management initiatives, including succession planning and leadership development programs.
• Analyze HR metrics and data to identify trends and inform strategic decisions.
• Advise on compensation and benefits strategies to ensure competitiveness and equity.
• Facilitate organizational change initiatives and support employee engagement efforts.
• Develop and deliver HR training programs to managers and employees.
• Ensure compliance with all relevant labor laws and regulations.
• Manage complex employee relations issues and provide resolution.
• Contribute to the continuous improvement of HR processes and policies.

Our client is seeking a seasoned Senior Management Consultant to join their prestigious advisory practice in Provo, Utah, US . This role demands a strategic thinker with extensive experience in business strategy, operational improvement, and organizational transformation. The successful candidate will be responsible for leading client engagements, diagnosing complex business challenges, and developing actionable solutions that drive significant value. You will work with senior executives across various industries, advising them on critical strategic decisions, market positioning, and growth opportunities. Key responsibilities include conducting in-depth market research, competitive analysis, financial modeling, and process optimization. You will develop compelling business cases, strategic plans, and implementation roadmaps. Strong analytical, problem-solving, and communication skills are essential. The ability to build rapport and trust with clients, manage project teams effectively, and deliver high-impact recommendations is critical. Experience in change management and stakeholder engagement is highly valued. This position offers a dynamic and challenging environment where you can leverage your expertise to shape the future of leading organizations. We are looking for individuals with a proven track record of delivering measurable results and a passion for helping businesses thrive. Expertise in specific sectors such as technology, healthcare, or finance is a plus.

Key Responsibilities:

• Lead client engagements focused on business strategy and operational improvement.
• Conduct comprehensive business and market analysis.
• Develop strategic plans, financial models, and actionable recommendations.
• Advise senior executives on critical business challenges and opportunities.
• Manage project teams and ensure successful project delivery.
• Facilitate workshops and drive consensus among stakeholders.
• Identify opportunities for organizational transformation and efficiency gains.
• Develop and present compelling proposals and reports.
• Stay abreast of industry trends and best practices.
• Foster strong client relationships and build trust.

Our client is seeking a highly strategic and experienced HR Business Partner to join their growing team. This pivotal role focuses on aligning human resources strategies with business objectives, particularly in the areas of talent management, employee relations, and organizational development. The ideal candidate will possess a strong understanding of HR principles and practices, excellent communication and interpersonal skills, and the ability to influence stakeholders at all levels. Responsibilities include partnering with business leaders to identify talent needs, developing and implementing talent acquisition strategies, managing performance management cycles, overseeing employee development programs, addressing employee relations issues, ensuring compliance with labor laws, and contributing to HR policy development and implementation. You will act as a trusted advisor to management, providing guidance on HR-related matters and driving initiatives that enhance employee engagement and organizational effectiveness. This position requires a proactive approach to problem-solving and a strong analytical capability to interpret HR data and metrics. Experience in organizational design, change management, and compensation and benefits is highly desirable. The role is based in Provo, Utah, US , with a hybrid work arrangement, offering flexibility between remote work and on-site collaboration. We are looking for a results-oriented professional with a passion for people development and a commitment to fostering a positive and productive work environment. The successful candidate will be instrumental in shaping the future of our client's workforce and ensuring the strategic alignment of HR initiatives with overall business goals.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manages operational risks associated with Information & Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in alignment with regulatory requirements and industry expectations. In addition, the team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.
**Functional Description:**
This individual contributor role is a unique opportunity to join a high-impact team of diverse and talented professionals responsible for building the company's operational resilience risk oversight program. The program provides credible challenge and independent oversight of the first line risk taking activities, ensuring resilience is strengthened across the enterprise.
Reporting to the Director for Business Disruption & Operational Resilience Risk Management, the Manager is responsible for independently assessing, monitoring, and reporting operational resilience risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators, shaping key decisions at the highest level. This role requires close collaboration across lines of business and defense to ensure risks are managed effectively and efficiently in accordance with company policies and applicable regulatory requirements.
**Essential Job Functions:**
+ Conduct independent, proactive risk management and oversight of operational resilience related risks (including people, process, technology, third party, and infrastructure).
+ Enhance and maintain the firm's operational resilience framework (policies, governance, minimum standards) to strengthen readiness and response to business disruption events.
+ Demonstrate curiosity and deep engagement in resilience and continuity processes, delivering effective credible challenge.
+ Partner with internal stakeholders to prevent, protect, respond and adopt/learn from disruptive events.
+ Monitor resilience events, oversee data collection, and perform trend analysis to identify emerging risks and drive remediation.
+ Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.
+ Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.
+ Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin , FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.
+ Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.
**Required Qualifications:**
+ Minimum four years of experience in risk management within the banking/financial services industry including policy & procedure development, risk appetite, risk control self-assessment and testing, and issue management.
+ Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.
+ Demonstrable understanding of the operational resilience domain, including the ability to independently develop resilience-specific governance structures, policies, and frameworks.
+ Deep expertise in key elements of operational resilience framework: risk identification and assessment, business continuity planning, incident response and recovery, crisis management, governance
+ Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.
+ Demonstrate analytical skills with high attention to detail and accuracy.
+ Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. 
+ Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.
+ Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.
**Preferred Qualifications:**
+ Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)
+ Preferred experience in risk management across in combination of these areas - cyber security, information technology, 3rd party, business continuity management.
+ Understanding of risk assessment methodologies, frameworks and industry standards.
+ Knowledge of relevant policies & regulations (e.g., FRB SR /OCC , OCC Heightened Standards, FFIEC IT booklets, DORA)
+ Experience with Governance, Risk and Compliance tools (e.g. Archer)
+ Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.Guardian
**Qualifications**
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Charlotte, US-Utah-Sandy, US-Florida-Sunrise
**Schedule** Full-time
**Tags** 2LOD_ERM - Enterprise Risk Management
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manages operational risks associated with Information & Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in alignment with regulatory requirements and industry expectations. In addition, the team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.
**Functional Description:**
This individual contributor role is a unique opportunity to join a high-impact team of diverse and talented professionals responsible for building the company's operational resilience risk oversight program. The program provides credible challenge and independent oversight of the first line risk taking activities, ensuring resilience is strengthened across the enterprise.
Reporting to the Director for Business Disruption & Operational Resilience Risk Management, the Manager is responsible for independently assessing, monitoring, and reporting operational resilience risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators, shaping key decisions at the highest level. This role requires close collaboration across lines of business and defense to ensure risks are managed effectively and efficiently in accordance with company policies and applicable regulatory requirements.
**Essential Job Functions:**
+ Conduct independent, proactive risk management and oversight of operational resilience related risks (including people, process, technology, third party, and infrastructure).
+ Enhance and maintain the firm's operational resilience framework (policies, governance, minimum standards) to strengthen readiness and response to business disruption events.
+ Demonstrate curiosity and deep engagement in resilience and continuity processes, delivering effective credible challenge.
+ Partner with internal stakeholders to prevent, protect, respond and adopt/learn from disruptive events.
+ Monitor resilience events, oversee data collection, and perform trend analysis to identify emerging risks and drive remediation.
+ Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.
+ Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.
+ Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin , FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.
+ Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.
**Required Qualifications:**
+ Minimum four years of experience in risk management within the banking/financial services industry including policy & procedure development, risk appetite, risk control self-assessment and testing, and issue management.
+ Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.
+ Demonstrable understanding of the operational resilience domain, including the ability to independently develop resilience-specific governance structures, policies, and frameworks.
+ Deep expertise in key elements of operational resilience framework: risk identification and assessment, business continuity planning, incident response and recovery, crisis management, governance
+ Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.
+ Demonstrate analytical skills with high attention to detail and accuracy.
+ Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. 
+ Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.
+ Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.
**Preferred Qualifications:**
+ Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)
+ Preferred experience in risk management across in combination of these areas - cyber security, information technology, 3rd party, business continuity management.
+ Understanding of risk assessment methodologies, frameworks and industry standards.
+ Knowledge of relevant policies & regulations (e.g., FRB SR /OCC , OCC Heightened Standards, FFIEC IT booklets, DORA)
+ Experience with Governance, Risk and Compliance tools (e.g. Archer)
+ Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.Guardian
**Qualifications**
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Charlotte, US-Utah-Sandy, US-Florida-Sunrise
**Schedule** Full-time
**Tags** 2LOD_ERM - Enterprise Risk Management
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manages operational risks associated with Information & Cyber Security Risk, Business Disruption, Technology Risk, Data Risk, and AI Risk Management. The team also ensures that risk management activities are conducted in alignment with regulatory requirements and industry expectations. In addition, the team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.
**Functional Description:**
This individual contributor role is a unique opportunity to join a high-impact team of diverse and talented professionals responsible for building the company's operational resilience risk oversight program. The program provides credible challenge and independent oversight of the first line risk taking activities, ensuring resilience is strengthened across the enterprise.
Reporting to the Director for Business Disruption & Operational Resilience Risk Management, the Manager is responsible for independently assessing, monitoring, and reporting operational resilience risks and providing a view of aggregate risks. The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors and Regulators, shaping key decisions at the highest level. This role requires close collaboration across lines of business and defense to ensure risks are managed effectively and efficiently in accordance with company policies and applicable regulatory requirements.
**Essential Job Functions:**
+ Conduct independent, proactive risk management and oversight of operational resilience related risks (including people, process, technology, third party, and infrastructure).
+ Enhance and maintain the firm's operational resilience framework (policies, governance, minimum standards) to strengthen readiness and response to business disruption events.
+ Demonstrate curiosity and deep engagement in resilience and continuity processes, delivering effective credible challenge.
+ Partner with internal stakeholders to prevent, protect, respond and adopt/learn from disruptive events.
+ Monitor resilience events, oversee data collection, and perform trend analysis to identify emerging risks and drive remediation.
+ Develop and enhance data-driven key risk indicators and key performance indicators that provide real time and meaningful insights into the risk and performance trends.
+ Support the design of operational resilience independent risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, Operational Risk Management, etc.
+ Support compliance with resilience-related regulations and standards (e.g., OCC Bulletin , FFIEC Handbooks, GLBA, etc.) to meet legal and regulatory obligations.
+ Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.
**Required Qualifications:**
+ Minimum four years of experience in risk management within the banking/financial services industry including policy & procedure development, risk appetite, risk control self-assessment and testing, and issue management.
+ Demonstrate strong abilities in core Resilience skills, including business continuity management, dependency risk management, resilience monitoring, and resilience compliance management.
+ Demonstrable understanding of the operational resilience domain, including the ability to independently develop resilience-specific governance structures, policies, and frameworks.
+ Deep expertise in key elements of operational resilience framework: risk identification and assessment, business continuity planning, incident response and recovery, crisis management, governance
+ Proven ability to identify risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.
+ Demonstrate analytical skills with high attention to detail and accuracy.
+ Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. 
+ Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management.
+ Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view.
**Preferred Qualifications:**
+ Working knowledge of one or more of the data mining tools/technologies (e.g. Microsoft Excel: Pivot Tables SQL, SAS, Python, R)
+ Preferred experience in risk management across in combination of these areas - cyber security, information technology, 3rd party, business continuity management.
+ Understanding of risk assessment methodologies, frameworks and industry standards.
+ Knowledge of relevant policies & regulations (e.g., FRB SR /OCC , OCC Heightened Standards, FFIEC IT booklets, DORA)
+ Experience with Governance, Risk and Compliance tools (e.g. Archer)
+ Having industry certifications in operational resilience, business continuity management, and Disaster Recovery will be preferred.Guardian
**Qualifications**
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
* Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix, US-North Carolina-Charlotte, US-Utah-Sandy, US-Florida-Sunrise
**Schedule** Full-time
**Tags** 2LOD_ERM - Enterprise Risk Management
**Req ID:**