10 Management Roles jobs in Woodstock

**Job Description:**
The RCO Manager of Cash Management -Payment Posting is responsible to oversee all facets of patient payments, daily deposits, ERA, and EFT maintenance. This includes ensuring the accurate and timely processing of patient payments, active participation in system integration testing, serving as a subject matter expert for payment posting, actively staying abreast of best practices, and working towards achieving executive goals, optimizing revenue cycle performance, and ensuring the financial stability of the organization.
+ **Essential Functions**
+ Provides leadership and direction to Payment Posting team, including hiring, training, coaching, performance reviews and terminations.
+ Plans, develops, implements, and communicates operational initiatives to improve the efficiency of the Payment Posting team.
+ Provides project guidance to successfully implement efficient posting processes.
+ Maintains and improves department operations by monitoring system performance, identifying and resolving problems.
+ Manages communication and processes between departments involved in the revenue cycle and identify areas for improvement.
+ Establishes productivity monitoring for the department staff to maximize resources and results.
+ Monitors key performance metrics, addresses issues in a timely manner to improve performance and resolve issues.
+ Acts as a technical expert, maintaining current working knowledge of Billing, Payment Posting regulations.
+ Ensures department compliance with HIPAA guidelines, HR policies and other corporate initiatives.
+ Develops and documents processes and policies for the department.
+ Conducts regularly scheduled meetings to communicate issues regarding compliance with established procedures and overall work unit effectiveness **Skills**
+ Leadership
+ Analytical
+ Collaboration
+ Communication
+ Decision-Making
+ Delegation
+ Problem Solving
+ Process Improvement
+ Team Building
+ Time Management
+ **Qualifications** **Required**
+ MUST have at least 2 years of Epic payment posting experience;
+ Demonstrated experience in healthcare revenue cycle operations.
+ Demonstrated experience leading a successful team within healthcare revenue cycle operations.
+ Demonstrates in-depth knowledge of EOB interpretation.
+ Demonstrates strong knowledge of healthcare billing requirements.
+ Demonstrated ability to collaborate across teams and departments.
+ Demonstrates strong knowledge of Microsoft office programs. **Preferred**
+ Bachelor's degree in healthcare management, finance, or related field from an accredited institution. Education is verified.
+ Epic experience.
+ Five (5) years of experience in Healthcare Revenue Cycle (Payment Posting, Claims, billing, and Insurance and Follow up)
+ Three (3) years of supervisory experience.
+ HFMA Certification **Physical Requirements**
+ Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
+ May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
+ For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
**Physical Requirements:**
**Location:**
Peaks Regional Office
**Work City:**
Broomfield
**Work State:**
Colorado
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$33.51 - $51.73
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here ( .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.

Lead Business Analyst

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Business Analysis position at the Director level, which is part of the job family responsible for analyzing business processes, identifying needs, and establishing requirements to enhance efficiency and productivity through a blend of business acumen and analytical skills.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on.

Wealth Management Product Technology (WMPT) is a dynamic and fast-paced area within the Firm's WM Technology Division. We are responsible for creating innovative technology solutions for the Private Banking Group (PBG), one of the strategic growth areas of the Firm, providing cash management and lending products and services to our WM clients. This includes state-of-the-art technology for a nationwide network of Private Bankers and product specialists who work with Financial Advisors to provide access to products and services such as online banking, cards, deposit products, residential mortgages, securities-based loans, and tailored lending. If you are an exceptional individual who is interested in solving complex problems and building sophisticated solutions in a dynamic team environment, WMPT is the place for you. We are looking for a Business Analyst used to working in an agile and fast-paced environment for the Money Movement program. Candidate will interact with business stakeholders, perform detailed analysis of requirements, and convert them into clear and concise requirements for development team. Candidate will interface on a regular basis with other teams including other internal IT teams across Wealth Management, BA teams, QA teams, and offshore development teams. To be successful the role will require the individual to understand the banking technology landscape, and to offer creative solutions that integrate current capabilities and proprietary system builds. What you'll do in the role:

1. Apply functional expertise in a squad to achieve outcomes for customers and deliver business values
2. Help prioritize and set clear business goals and expectations around deliverables for the squad
3. Help squad understand the What by contributing domain knowledge
4. Help squad understand the How by translating requirements into technical specs and supporting information
5. Remove obstacles by engaging with stakeholders offline and creating shared understanding of handshakes and interfaces
6. Collaborate with multiple technology teams that are upstream and downstream to the application which include Data Warehouse, LoanIQ and firm's GL system etc.
7. Work as part of a banking Agile Squad
8. Work in Agile development methodologies, collaborating with business and technology teams located globally
9. Interact with business stakeholders, perform detailed analysis of requirements, and convert them into clear and concise requirements for development team
10. Write detailed user stories in JIRA, create other artifacts like workflow charts and diagrams, writing solution requirements Specifications in Agile environment
11. Work closely with QA team to review their test cases and assist in UAT with Business stakeholders
12. Strong communication and Interpersonal skills

What you'll bring to the role:

• Minimum BS degree in Computer Science, Engineering, or a related field
• 5+ years of experience in a business analyst role
• Understanding of system to system communication, contracts, interface & sequence diagrams
• Understanding of basics of systems design such as microservice architecture
• Flexible and open-minded for alternative solutions and able to drive implementation quickly with high degree of quality
• Strong analytical and people skills, including thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Excellent verbal and presentation skills
• Self-motivated, innovative and can work independently as well as in a team environment
• Ability to multitask across a number of projects
• Proficient in MS Office applications: Excel, MS Project, Visio, Word and PowerPoint
• Willingness to learn and grow
• Experience within an Agile framework

Skills Desired:

• Working knowledge of financial markets, lending-based products and Wealth Management
• Working knowledge of financial accounting and treasury functions
• Understanding of how to create user flows
• Ability to understand and manipulate data for analysis

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

**Job Title:** Service Management Consultant - ServiceNow Business Analyst
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions.
**Key Responsibilities :**
Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements .
Translate complex technical specifications into business logic and vice versa.
Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements.
Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks.
Document enhancement requests and technical specifications.
Maintain clear communication with stakeholders regarding status updates and feasibility assessments.
Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives.
Support UAT sessions and training for various client personas.
Agile & Delivery Support Write user stories to be configured by technical developers.
Work within Agile frameworks to support sprint planning and execution.
Proactively identify risks, issues, and blockers and communicate through appropriate channels.
Ensure deliverables are complete, consistent, and aligned with customer expectations.
**Required Qualifications:**
Bachelor's degree in Computer Science, Information Systems, or related field.
3 years of experience as a Business Analyst or Product Specialist in ServiceNow environments.
ITIL Foundation Certification (v4). Strong oral and written communication skills.
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.
**Preferred Qualifications:**
Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC).
Familiarity with Common Services Data Model and Strategic Portfolio Management.
Ability to work independently and manage multiple priorities.
Key Competencies
Business process reengineering Technical and functional documentation Stakeholder engagement Agile delivery and sprint planning ServiceNow platform knowledge Workshop facilitation and training
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Service Management Consultant - ServiceNow Business Analyst_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Service Management Consultant - ServiceNow Business Analyst
**Location: Chicago, IL; Atlanta, GA; NY, NY; Dallas, TX; Houston, TX; Bridgewater, NJ**
**Travel:** 25%
**Job Description:**
The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions.
**Key Responsibilities :**
Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements .
Translate complex technical specifications into business logic and vice versa.
Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements.
Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks.
Document enhancement requests and technical specifications.
Maintain clear communication with stakeholders regarding status updates and feasibility assessments.
Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives.
Support UAT sessions and training for various client personas.
Agile & Delivery Support Write user stories to be configured by technical developers.
Work within Agile frameworks to support sprint planning and execution.
Proactively identify risks, issues, and blockers and communicate through appropriate channels.
Ensure deliverables are complete, consistent, and aligned with customer expectations.
**Required Qualifications:**
Bachelor's degree in Computer Science, Information Systems, or related field.
3 years of experience as a Business Analyst or Product Specialist in ServiceNow environments.
ITIL Foundation Certification (v4). Strong oral and written communication skills.
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.
**Preferred Qualifications:**
Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC).
Familiarity with Common Services Data Model and Strategic Portfolio Management.
Ability to work independently and manage multiple priorities.
Key Competencies
Business process reengineering Technical and functional documentation Stakeholder engagement Agile delivery and sprint planning ServiceNow platform knowledge Workshop facilitation and training
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Service Management Consultant - ServiceNow Business Analyst_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Position Overview**
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Business Development Officer within PNC's Institutional Asset Management organization, you will be based in Atlanta, GA.
This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis.  Some responsibilities may be performed remotely, at manager's discretion.
In this position, you will consult with prospects to identify their needs and provide solutions including PNC's OCIO, 401(k), Custody and proprietary fixed income solutions. Prospects include nonprofits, corporations and both DB and 401(k) plans.
Preferred skills/experience:
- Proven track record of winning new business from institutional investors
- Professional and community networks in Greater Atlanta region
- A results-orientated self-starter who can quickly understand client needs
- Strong organizational skills with an emphasis on being able to manage multiple initiatives with diligence and care
- Ability to develop long-term relationships with centers of influence and internal partners
- Have a client centric focus and the ability to influence and lead others to prioritize in this way
- Ability to collaborate across all levels of the organization
- Exceptional verbal, written communication, and presentation skills
- CFA designation is beneficial, but not required
**Job Description**
+ Identifies prospective AMG clients or referral sources by educating about and positioning AMG capabilities to generate awareness, deliver solutions and drive new revenue. Develops the most complex and sophisticated new client opportunities.
+ Calls on prospects and Centers of Influence to sell the full spectrum of AMG products and services, generally at client location and either self-initiated or referred by internal/external partners. Cultivates referrals/leads, generates interest and collaborates with partners to close the sale.
+ Observes products, pricing, competitive landscape and bring ideas and suggestions to management and/or partners to establish and execute the appropriate activities, tactics and strategies to generate, identify and pursue new opportunities and successfully close the sale. Uses insight on industry trends, best practices and solution knowledge to obtain new clients and expand existing relationships
+ Meets with and educates partners to position the value of AMG capabilities. Assesses new business opportunities on a consistent basis, including completing book of business reviews, responding to new business inquiries and requests for proposals, and maintaining territory/focus lists. Drives team member accountability and participation.
+ Maintains timely, accurate and complete sales administration tasks as determined by the business. Expected to train, coach and/or mentor other team members in market if applicable.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
**Qualifications**
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
**Preferred Skills**
Account Management, Asset Allocation, Capital Management, Credit Risk Analysis, Equity Valuations, Investment Banking, Sales
**Competencies**
Business Acumen, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Financial Services Industry, Managing Multiple Priorities, Sales Function, Selling.
**Work Experience**
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
**Education**
Bachelors
**Certifications**
No Required Certification(s)
**Licenses**
No Required License(s)
**Benefits**
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .
**Disability Accommodations Statement**
If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
**Equal Employment Opportunity (EEO)**
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
**California Residents**
Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

**Job Title:** Senior Senior Service Management Consultant - ServiceNow Business Analyst - SIAM
**Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA
**Travel:** 25%
**Job Description:**
Job Summary The ServiceNow SIAM Business Analyst is a client-facing expert responsible for designing, implementing, and optimizing Service Integration and Management (SIAM) frameworks using the ServiceNow platform.
This role combines deep knowledge of SIAM operating models and ServiceNow capabilities to assess and deliver integrated, multi-supplier service environments that meet business and technical requirements.
**Key Responsibilities:**
Support the definition and implementation of SIAM frameworks within ServiceNow, including service definitions, SLAs, and critical metrics. Collaborate with engagement teams to translate business needs into technical requirements and ServiceNow workflows.
Develop and maintain Service Management Manuals (SMMs) and supporting documentation for SIAM delivery.
Configure and integrate ServiceNow modules relevant to SIAM, such as Incident, Problem, Change, Service Catalog, Supplier Management, and Service Level Management. Provide guidance on industry best practices and ensure alignment with ITIL and SIAM principles
1. Design and implement dashboards and performance analytics to monitor service delivery and supplier performance.
Support onboarding and configuration of Managed Service Providers (MSPs) and ensure seamless integration with middleware platforms. Participate in governance forums and contribute to continuous improvement initiatives across service towers.
**Required Qualifications:**
Proven experience in SIAM and ServiceNow solution design and implementation.
Strong understanding of ServiceNow architecture and modules relevant to SIAM.
Expertise in business and technical writing for client-facing documentation.
Familiarity with infrastructure, networks, databases, and web technologies.
Excellent communication and stakeholder engagement skills.
Ability to work independently and proactively address integration challenges.
Ability to work with clients and stakeholders of all levels.
Ability to conduct SIAM/ServiceNow maturity and healthcheck assessments.
Ability to create engagement documentation and collateral.
**Preferred Qualifications:**
Knowledge and expertise of the methods defined within the Service Integration and Management Book of Knowledge (SIAMBoK).
ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications.
Experience with multi-vendor environments and service integrator models.
Knowledge of governance frameworks and performance metrics.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst - SIAM_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM
**Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA
**Travel:** 25%
**Job Description:**
-A CMDB/CSDM Business Analyst is a client-facing role and will be working with an engagement team to develop and implement CMDB/CSDM solutions for various engagements.
Expectations:
- 2 Years experience working with ServiceNow CMDB/CSDM Solutions
- Ability to take complex technical specifications and articulate it to a customer in business logic
- Becomes familiar with SOW/Contract and understand the task at hand, milestones, scope, etc.
- Ability to take complex technical specifications and articulate it to a customer in business logic
- Ability to take business logic from customer and translate it in technical terms and stories for development
- Comfortable with leading workshops to demo ServiceNow features, walk through process, and collect requirements
- Comfortable with leading training to various client learning personas
- Comfortable with conducting guided UAT sessions with customer UAT stakeholders
- Ability to understand project risks, issues, actions, and decisions and communicate them through appropriate channels
- Being prepared prior to workshops with materials (demo, deck, etc.) and sending out materials and agenda 24 hours before hand
- Documenting meeting notes after client calls and sending out within 24 hours of said call
- Technical documentation skills: ability to create workshop materials, end user guides, playbooks, user stories, etc.
- Proficient with the agile lifecycle
- Resourceful: not letting blockers get in the way; ability to use common sources of data such as ServiceNow Docs, NowCreate, etc.
- Being able to take data and manipulate it to find a quicker way to complete a manual task
- Being proactive and not procrastinating on getting work completed; meets deadlines; does not have to be told what to do - Able to work independently - Interacts with customers in a professional and pleasant manner
- If you are unsure, comfortable asking for help, clarification, etc.
- Meets quality standards; ensuring items that are incomplete or lack information are not presented to customer
- Ability to see scope creep and to handle it through appropriate channels
- Proficient in ServiceNow platform features (i.e. CSA cert)
- Additional CIS certifications for the application you are working on (i.e. implementing Vulnerability response, you should have the Vulnerability Response Cert)
- Proficient in Microsoft Products: Word, PowerPoint, Excel, Visio, Teams, Outlook
- Understands ITIL4 Fundamentals (i.e. ITIL4 F Cert)
Ability to Produce:
- Base Requirements
- Technical Requirements
- Requirement Analysis
- Process Documentation
- ServiceNow Stories
- ServiceNow Demos
**Knowledge Required:**
- MS Office (Word, Excel)
- ITIL 4
- ServiceNow CSA Certification
- (2) CIS Certifications
- ServiceNow CMDB/CSDM
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
A ServiceNow IT Workflow solutions BA/SME has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a ServiceNow IT Workflow solutions. This BA/SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution.
**Responsibilities:**
- Have knowledge and expertise in the ServiceNow IT Workflow solutions as well as the following specialties:
- ITSM Tech Debt & Remediation Data Foundations
- ITOM
- CMBD/CSDM
- Process Assessments and Documentation
- Interacting with Engagement Teams to collect and translate technical development requirements
- Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs - Provides guidance and insight regarding industry best practices and recommendations
- Definition of process and technical requirements to support design
- Ensures that system improvements are successfully implemented
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
**Qualifications:**
- Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow ServiceNow IT Workflow solutions Certification - 1 years' experience working with ServiceNow IT Workflow solutions on the ServiceNow platform
- ITIL V4 Foundation or above (or willingness to obtain it)
- Experience utilizing the Agile/Scrum methodology to define and deliver development work
- Experience integrating to multiple data sources used to populate ServiceNow modules
- Good understanding of ServiceNow IT Workflow solutions
- Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies) - Excellent communication skills (verbal and written)
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
- Works with peer team to develop and promote solution
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
- Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses good presentation skills
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Senior Service Management Consultant - ServiceNow Business Analyst (SME) - Security, Risk, & Finance and Supply Chain
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
A Security, Risk, & Finance and Supply Chain Subject Matter Expert (SME) has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a GRC IRM solution.
This SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality.
Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution.
**Responsibilities:**
In addition to complying with Capgemini's professionalism policies, the Security, Risk, & Finance and Supply Chain BA/SME is responsible for:
Have knowledge and expertise in the ServiceNow Security & Risk solutions as well as the following
Finance and Supply Chain specialtise: Process & Technical Assessment & Recommendations Finance & Supply Chain Workflow - Source to Pay Operations Financial Services Operations - Banking Financial Services Operations - Insurance Financial Services Operations - Visa Disputes
- Interacting with Engagement Teams to collect and translate technical development requirements
- Participates in the definition, design, build, and implementation of ServiceNow Security, Risk, & Finance framework and solutions to meet client needs - Provides guidance and insight regarding industry best practices and recommendations
- Definition of process and technical requirements to support design
- Ensures that system improvements are successfully implemented
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
**Qualifications:**
- Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow Security, Risk, & Finance and Supply Chain Certification
- 1 years' experience working with Security, Risk, & Finance and Supply Chain solutions on the ServiceNow platform
- ITIL V4 Foundation or above (or willingness to obtain it)
- Experience utilizing the Agile/Scrum methodology to define and deliver development work
- Experience integrating to multiple data sources used to populate ServiceNow modules
- Good understanding of ServiceNow Security, Risk, & Finance and Supply Chain
- Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)
- Excellent communication skills (verbal and written)
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
- Works with peer team to develop and promote solution
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
- Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses good presentation skills
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst (SME) - Security, Risk, & Finance and Supply Chain_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_