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Job Description
**Job Description:**
This position has responsibilities for the accounting for net patient services revenue, primarily from the hospitals (Hospital Billing or HB) and medical group clinics (Physician Billing or PB) of Intermountain Health. This position also ensures financial accounting and reporting follows U.S. generally accepted accounting principles (U.S. GAAP); maintains a strong system of internal controls; hires, trains, develops and retains competent personnel; and provides excellent service to internal stakeholders.
**We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, and Washington. Colorado for remote caregivers' whose assigned Intermountain facility or service area is not based in Colorado.**
**Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings**
**Hiring manager is considering candidates who have e** xperience with the Kodiak RCA Tool and conducting Root Cause Analysis investigations. E **xperience using** **SQL to query, analyze, and validate data.**
**Essential Functions**
+ Manages the day-to-day operations and performance of net revenue accounting processes and procedures.
+ Manages the inputs, assumptions and outputs of the Kodiak RCA net revenue valuation tool. Coordinates with Revenue Cycle, Finance, Payer Contracting and Kodiak to maintain accuracy and completeness of revenue valuation.
+ Supervises the net revenue department during the month-end close process and prepares or reviews assigned balance sheet account reconciliations.
+ Prepares and supports the reporting of monthly net revenue results to the regional finance teams. Works closely with accounting managers to ensure net revenue numbers are properly reported each month.
+ Reviews all month-end journal entries prepared by the net revenue analysts prior to posting and analyzes results (including understanding variances to forecast, trend and plan). Ensures the net revenue analysts adhere to the month-end processes, timelines, and quality expectations. Mentors analysts to produce accurate and timely work.
+ Collaborates with reimbursement, revenue cycle, and regional finance teams to develop and support net revenue forecasts and plans. Participates in the preparation of operational and capital budgets for hospitals and medical groups.
+ Maintains effective and appropriate staffing and staff scheduling to ensure goals are met. Promotes staff flexibility and cross-training. Provides communication to associates through huddles, staff meetings and other forms of communication to relay updates regarding department updates, organizational activities, financial performance, educational opportunities and interdepartmental activities.
+ Supports enterprise initiatives related to net revenue through detailed analysis and execution support.
+ Identifies and implements process improvements within net revenue accounting workflows to enhance efficiency, accuracy, and timeliness.
**Skills**
+ Accounting
+ Healthcare net patient revenues
+ Accounts receivable and revenue cycle
+ Financial and variance analysis
+ Data analysis and interpretation
+ Accounting and financial systems (including the Kodiak RCA net revenue valuation tool)
+ Monthly close process
+ Process execution, problem-solving and improvement
+ Communication
+ U.S. GAAP
+ Leadership
+ Detail oriented
**Qualifications**
+ Bachelor's degree in accounting or finance is required. Degree must be obtained through an accredited institution. Education is verified.
+ Progressive leadership experience managing healthcare net revenue accounting functions across multiple locations with increasing responsibility across complex revenue cycle operations is required.
+ Working knowledge of revenue cycle processes, state and federal requirements (i.e., charging, billing, price transparency), and the impact on net revenue is required.
+ Demonstrated proficiency with Kodiak RCA Tool is strongly preferred
+ Licensed Certified Public Accountant is preferred.
+ Ability to interpret upstream operational activity and partner with subject matter experts to ensure accurate financial reporting, while relying on those partners for operational process ownership, is strongly preferred.
+ Understanding of coding classification systems, such as ICD-10-CM, ICD-9-CM, MS-DRG, CPT-4, APR-DRG, and HCC is strongly preferred.
**Physical Requirements**
+ Ongoing need for employee to see and read information, documents, and be able to assess customer needs.
+ Interact with others requiring the employee to communicate information.
+ Manual dexterity of hands and fingers to manipulate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
**Location:**
Key Bank Tower
**Work City:**
Salt Lake City
**Work State:**
Utah
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$44.99 - $69.44
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here ( .
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
This position has responsibilities for the accounting for net patient services revenue, primarily from the hospitals (Hospital Billing or HB) and medical group clinics (Physician Billing or PB) of Intermountain Health. This position also ensures financial accounting and reporting follows U.S. generally accepted accounting principles (U.S. GAAP); maintains a strong system of internal controls; hires, trains, develops and retains competent personnel; and provides excellent service to internal stakeholders.
**We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, and Washington. Colorado for remote caregivers' whose assigned Intermountain facility or service area is not based in Colorado.**
**Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings**
**Hiring manager is considering candidates who have e** xperience with the Kodiak RCA Tool and conducting Root Cause Analysis investigations. E **xperience using** **SQL to query, analyze, and validate data.**
**Essential Functions**
+ Manages the day-to-day operations and performance of net revenue accounting processes and procedures.
+ Manages the inputs, assumptions and outputs of the Kodiak RCA net revenue valuation tool. Coordinates with Revenue Cycle, Finance, Payer Contracting and Kodiak to maintain accuracy and completeness of revenue valuation.
+ Supervises the net revenue department during the month-end close process and prepares or reviews assigned balance sheet account reconciliations.
+ Prepares and supports the reporting of monthly net revenue results to the regional finance teams. Works closely with accounting managers to ensure net revenue numbers are properly reported each month.
+ Reviews all month-end journal entries prepared by the net revenue analysts prior to posting and analyzes results (including understanding variances to forecast, trend and plan). Ensures the net revenue analysts adhere to the month-end processes, timelines, and quality expectations. Mentors analysts to produce accurate and timely work.
+ Collaborates with reimbursement, revenue cycle, and regional finance teams to develop and support net revenue forecasts and plans. Participates in the preparation of operational and capital budgets for hospitals and medical groups.
+ Maintains effective and appropriate staffing and staff scheduling to ensure goals are met. Promotes staff flexibility and cross-training. Provides communication to associates through huddles, staff meetings and other forms of communication to relay updates regarding department updates, organizational activities, financial performance, educational opportunities and interdepartmental activities.
+ Supports enterprise initiatives related to net revenue through detailed analysis and execution support.
+ Identifies and implements process improvements within net revenue accounting workflows to enhance efficiency, accuracy, and timeliness.
**Skills**
+ Accounting
+ Healthcare net patient revenues
+ Accounts receivable and revenue cycle
+ Financial and variance analysis
+ Data analysis and interpretation
+ Accounting and financial systems (including the Kodiak RCA net revenue valuation tool)
+ Monthly close process
+ Process execution, problem-solving and improvement
+ Communication
+ U.S. GAAP
+ Leadership
+ Detail oriented
**Qualifications**
+ Bachelor's degree in accounting or finance is required. Degree must be obtained through an accredited institution. Education is verified.
+ Progressive leadership experience managing healthcare net revenue accounting functions across multiple locations with increasing responsibility across complex revenue cycle operations is required.
+ Working knowledge of revenue cycle processes, state and federal requirements (i.e., charging, billing, price transparency), and the impact on net revenue is required.
+ Demonstrated proficiency with Kodiak RCA Tool is strongly preferred
+ Licensed Certified Public Accountant is preferred.
+ Ability to interpret upstream operational activity and partner with subject matter experts to ensure accurate financial reporting, while relying on those partners for operational process ownership, is strongly preferred.
+ Understanding of coding classification systems, such as ICD-10-CM, ICD-9-CM, MS-DRG, CPT-4, APR-DRG, and HCC is strongly preferred.
**Physical Requirements**
+ Ongoing need for employee to see and read information, documents, and be able to assess customer needs.
+ Interact with others requiring the employee to communicate information.
+ Manual dexterity of hands and fingers to manipulate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
**Location:**
Key Bank Tower
**Work City:**
Salt Lake City
**Work State:**
Utah
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$44.99 - $69.44
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here ( .
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
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Apply Now
0
Job Description
**Company Overview**
Check out this video and find out why our team loves to work here! ( Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Description**
**As the Practice Leader and visionary, you will contribute to CDM Smith's growth by:**
+ Advancing the CDM Smith brand to be recognized as a premier provider of Construction Management services including resident engineering and inspection, owner's advisor services, pre-construction services, risk management, start-up and commissioning.
+ Work with Discipline Leaders to advance the use of construction related technologies and software.
+ Advancing the practice through technical ingenuity, innovation, and increasing top-line sales.
+ Working in collaboration and partnership with CDM Smith's digital service providers, Trinnex, and Digital Engineering Services (DES), to accelerate the practice's adoption and use of digital tools to solve client problems and more efficiently deliver prepared instruments of service to clients; promote the development of new digital tools through ideation, incubation and governed implementation processes in collaboration with Trinnex and DES.
+ Driving year over year practice sales growth.
+ Positioning the firm technically to stay ahead of emerging marketplace challenges.
+ Collaborating with client service units to pre-position for major pursuits by identifying and showcasing our technical differentiators.
+ Partnering with sales and technical leadership to build strong relationships with clients, with the ability to work successfully across markets.
+ Leading technical luminescence activities, including conference presentations, technical papers, and webinars.
+ Recruiting and retaining top strategic technical talent and the best and brightest employees.
+ Developing, mentoring, and guiding technical specialists and discipline leaders within the practice, while driving innovative ideas in research and development.
+ Work with the Discipline Leaders to Identify technical expertise and bench strength needs to expand and support our growth initiatives.
+ Fostering continuous improvement, a culture of quality, accountability to commitments, and CDM Smith's core values, while challenging the status quo.
+ Pursuing and applying innovative technologies that give CDM Smith a competitive edge and help our clients achieve more for less.
+ Leveraging the advantages of a matrix organization to grow the firm while keeping our existing clients "CDM Smith clients."
+ Overseeing and directing the loss prevention and risk management strategies involved in the practice.
+ Collaborate with the Program Management Practice Leader to identify joint opportunities for growth and innovation.
**Skills & Abilities**
+ Self-directed, motivated, mission-driven with a positive attitude.
+ Excellent verbal and written communication skills, including the ability to represent the firm to industry groups and the media on a national and international level.
+ Developer and implementer of best practices in delivery of services.
+ Ability to work effectively in collaboration with diverse groups of people.
**Qualifications**
+ Bachelor's degree.
+ 12 years of relevant experience.
+ Equivalent additional directly related experience will be considered in lieu of a degree.
+ Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
**Preferred Qualifications**
+ Proven leadership and visionary abilities.
+ Recognized profile within the Construction Management practice as evidenced by presentations, participation in committees and societies and recognition as a subject matter expert (SME) on projects such as constructability reviews, value engineering studies, and on dispute resolution boards.
**Amount of Travel Required**
20% - 40%
**EEO Statement**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith Inc. and its divisions and subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, physical or mental disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Background Check and Drug Testing Information**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Massachusetts Applicants**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Pay Range Min**
USD $134,264.00
**Pay Range Max**
USD $248,394.00
**Additional Pay Range Information**
CDM Smith is committed to fair and equitable compensation practices. This pay range is a good faith estimate representative of all experience levels for the geographic location assigned to the position. In addition to geographic location, a candidate's salary is determined by several other factors including, but not limited to, the role, function and associated responsibilities, relevant work experience, skills, required certifications, and education/training.
**Additional Compensation**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Visa Sponsorship Available**
No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position
**Agency Disclaimer**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Talent Acquisition Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith Inc. and its divisions and subsidiaries staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith Inc. and its divisions and subsidiaries and any resume submitted to any employee outside of CDM Smith Talent Acquisition Team will be considered property of CDM Smith. CDM Smith Inc. and its divisions and subsidiaries will not be held liable to pay a placement fee.
Check out this video and find out why our team loves to work here! ( Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Description**
**As the Practice Leader and visionary, you will contribute to CDM Smith's growth by:**
+ Advancing the CDM Smith brand to be recognized as a premier provider of Construction Management services including resident engineering and inspection, owner's advisor services, pre-construction services, risk management, start-up and commissioning.
+ Work with Discipline Leaders to advance the use of construction related technologies and software.
+ Advancing the practice through technical ingenuity, innovation, and increasing top-line sales.
+ Working in collaboration and partnership with CDM Smith's digital service providers, Trinnex, and Digital Engineering Services (DES), to accelerate the practice's adoption and use of digital tools to solve client problems and more efficiently deliver prepared instruments of service to clients; promote the development of new digital tools through ideation, incubation and governed implementation processes in collaboration with Trinnex and DES.
+ Driving year over year practice sales growth.
+ Positioning the firm technically to stay ahead of emerging marketplace challenges.
+ Collaborating with client service units to pre-position for major pursuits by identifying and showcasing our technical differentiators.
+ Partnering with sales and technical leadership to build strong relationships with clients, with the ability to work successfully across markets.
+ Leading technical luminescence activities, including conference presentations, technical papers, and webinars.
+ Recruiting and retaining top strategic technical talent and the best and brightest employees.
+ Developing, mentoring, and guiding technical specialists and discipline leaders within the practice, while driving innovative ideas in research and development.
+ Work with the Discipline Leaders to Identify technical expertise and bench strength needs to expand and support our growth initiatives.
+ Fostering continuous improvement, a culture of quality, accountability to commitments, and CDM Smith's core values, while challenging the status quo.
+ Pursuing and applying innovative technologies that give CDM Smith a competitive edge and help our clients achieve more for less.
+ Leveraging the advantages of a matrix organization to grow the firm while keeping our existing clients "CDM Smith clients."
+ Overseeing and directing the loss prevention and risk management strategies involved in the practice.
+ Collaborate with the Program Management Practice Leader to identify joint opportunities for growth and innovation.
**Skills & Abilities**
+ Self-directed, motivated, mission-driven with a positive attitude.
+ Excellent verbal and written communication skills, including the ability to represent the firm to industry groups and the media on a national and international level.
+ Developer and implementer of best practices in delivery of services.
+ Ability to work effectively in collaboration with diverse groups of people.
**Qualifications**
+ Bachelor's degree.
+ 12 years of relevant experience.
+ Equivalent additional directly related experience will be considered in lieu of a degree.
+ Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
**Preferred Qualifications**
+ Proven leadership and visionary abilities.
+ Recognized profile within the Construction Management practice as evidenced by presentations, participation in committees and societies and recognition as a subject matter expert (SME) on projects such as constructability reviews, value engineering studies, and on dispute resolution boards.
**Amount of Travel Required**
20% - 40%
**EEO Statement**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith Inc. and its divisions and subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, physical or mental disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Background Check and Drug Testing Information**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Massachusetts Applicants**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Pay Range Min**
USD $134,264.00
**Pay Range Max**
USD $248,394.00
**Additional Pay Range Information**
CDM Smith is committed to fair and equitable compensation practices. This pay range is a good faith estimate representative of all experience levels for the geographic location assigned to the position. In addition to geographic location, a candidate's salary is determined by several other factors including, but not limited to, the role, function and associated responsibilities, relevant work experience, skills, required certifications, and education/training.
**Additional Compensation**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Visa Sponsorship Available**
No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position
**Agency Disclaimer**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Talent Acquisition Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith Inc. and its divisions and subsidiaries staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith Inc. and its divisions and subsidiaries and any resume submitted to any employee outside of CDM Smith Talent Acquisition Team will be considered property of CDM Smith. CDM Smith Inc. and its divisions and subsidiaries will not be held liable to pay a placement fee.
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1
Associate Director, CDMO Alliance Management
85067 Phoenix
Otsuka America Pharmaceutical Inc.
Posted today
Job Viewed
Job Description
**Position Summary** **:**
The Associate Director, CDMO Alliance Management, Global External Manufacturing (GEM) will serve as Otsuka's representative and business partner toward our network of Contract Development and Manufacturing Organizations (CDMOs). This leader is responsible for the end-to-end lifecycle of partner management-from initial selection and complex contract negotiations to long-term strategic relationship building. The Associate Director ensures that the external manufacturing network is high-performing, risk-resilient, and fully aligned with Otsuka's strategic business objectives. Day to day responsibilities include building and maintaining relationships with key external partners, coordinating cross-functional collaboration with internal teams, and aligning partnership initiatives.
**Key Responsibilities** **:**
**Contract and Partner Management** :
+ Serve as the central point of contact and business partner for CDMOs, ensuring alignment between partner actions and company goals.
+ Contract Negotiation to structure agreements, manage terms, and collaborate with legal and internal stakeholders.
+ Standardize Governance and Business Review structure with CDMO executive leadership to ensure long-term collaboration.
**Performance Monitoring and Improvement:**
+ Define, set, and monitor key performance indicators (KPIs) to hold CDMOs accountable for delivery and quality.
+ Support comprehensive risk assessments focused on stable supply chains and quality assurance at partner sites.
+ Facilitate discussions and drive the implementation of improvement measures based on KPI performance data and identified risks.
+ Conduct business-side assessments during GMP audits led by the Quality Team to ensure commercial and operational viability.
**Internal and External Coordination:**
+ Support the internal decision-making process regarding new CDMO selections and major capital investments.
+ Act as the lead for cross-departmental coordination when major incidents occur, ensuring rapid resolution while daily operations remain with functional teams.
+ Collaborate with internal departments to identify supply risks stemming from regulatory shifts, demand volatility, or manufacturing deviations, and lead the execution of countermeasures at the CDMO level.
**Qualifications and Preferred Experience** **:**
+ Education: Bachelor's degree in Science, Engineering, Business, or a related field (MBA or advanced degree preferred).
+ Professional Experience: 8-12+ years of experience in alliance management, strategic sourcing, or external manufacturing within the pharmaceutical or biotech industry.
+ Strategic Soft Skills: Proven ability to influence and collaborate with cross-functional stakeholders in a complex, matrixed organization.
+ Operational Excellence: Strong background in risk management, business continuity planning, and performance analytics (KPIs).
+ Communication: Exceptional negotiation and communication skills, with the ability to navigate sensitive partner relationships and internal executive reporting.
+ Proven ability to work with international colleagues.
+ Knowledge of CDMO landscape and manufacturing processes across one or multiple modalities (e.g., small molecule, biologics, sterile fill-finish, etc.).
+ Thorough knowledge of GMPs (CFR title 21, parts 210-211 and Part 600), along with EU, MHRA and other global health authority regulations.
+ Strong, proven supplier relationship management skills. Negotiation and contract management skills a plus
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $169,222.00 - Maximum $253,000.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request ( ) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: . If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
The Associate Director, CDMO Alliance Management, Global External Manufacturing (GEM) will serve as Otsuka's representative and business partner toward our network of Contract Development and Manufacturing Organizations (CDMOs). This leader is responsible for the end-to-end lifecycle of partner management-from initial selection and complex contract negotiations to long-term strategic relationship building. The Associate Director ensures that the external manufacturing network is high-performing, risk-resilient, and fully aligned with Otsuka's strategic business objectives. Day to day responsibilities include building and maintaining relationships with key external partners, coordinating cross-functional collaboration with internal teams, and aligning partnership initiatives.
**Key Responsibilities** **:**
**Contract and Partner Management** :
+ Serve as the central point of contact and business partner for CDMOs, ensuring alignment between partner actions and company goals.
+ Contract Negotiation to structure agreements, manage terms, and collaborate with legal and internal stakeholders.
+ Standardize Governance and Business Review structure with CDMO executive leadership to ensure long-term collaboration.
**Performance Monitoring and Improvement:**
+ Define, set, and monitor key performance indicators (KPIs) to hold CDMOs accountable for delivery and quality.
+ Support comprehensive risk assessments focused on stable supply chains and quality assurance at partner sites.
+ Facilitate discussions and drive the implementation of improvement measures based on KPI performance data and identified risks.
+ Conduct business-side assessments during GMP audits led by the Quality Team to ensure commercial and operational viability.
**Internal and External Coordination:**
+ Support the internal decision-making process regarding new CDMO selections and major capital investments.
+ Act as the lead for cross-departmental coordination when major incidents occur, ensuring rapid resolution while daily operations remain with functional teams.
+ Collaborate with internal departments to identify supply risks stemming from regulatory shifts, demand volatility, or manufacturing deviations, and lead the execution of countermeasures at the CDMO level.
**Qualifications and Preferred Experience** **:**
+ Education: Bachelor's degree in Science, Engineering, Business, or a related field (MBA or advanced degree preferred).
+ Professional Experience: 8-12+ years of experience in alliance management, strategic sourcing, or external manufacturing within the pharmaceutical or biotech industry.
+ Strategic Soft Skills: Proven ability to influence and collaborate with cross-functional stakeholders in a complex, matrixed organization.
+ Operational Excellence: Strong background in risk management, business continuity planning, and performance analytics (KPIs).
+ Communication: Exceptional negotiation and communication skills, with the ability to navigate sensitive partner relationships and internal executive reporting.
+ Proven ability to work with international colleagues.
+ Knowledge of CDMO landscape and manufacturing processes across one or multiple modalities (e.g., small molecule, biologics, sterile fill-finish, etc.).
+ Thorough knowledge of GMPs (CFR title 21, parts 210-211 and Part 600), along with EU, MHRA and other global health authority regulations.
+ Strong, proven supplier relationship management skills. Negotiation and contract management skills a plus
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $169,222.00 - Maximum $253,000.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request ( ) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: . If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Is this job a match or a miss?
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2
Job Description
Manager-Control Management
New York, NY, United States
Phoenix, AZ, United States
**Job Description**
**Manager-Control Management**
Credit & Fraud Risk (CFR) manages the risk strategies across all markets and portfolios to minimize the company's credit and fraud losses while promoting business growth and delivering superior customer service.
Control Management Risk Pillar Copy (Governance): The objective of the CFR Control Management Governance team is to establish the Operational Risk and Controls strategy for CFR, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.
The focus of this role primarily includes governance of Third Party Lifecycle Management (TLM), Business Continuity Management (BCM), Technology Resilience (TR), Phishing Simulations (PS) and New Product Governance (NPG) programs for CFR-Ensure Control/Compliance rating for the applicable programs are protected. Educate and raise awareness among the business to comply with the programs.Implement process improvements to ensure robust TLM program governance for CFR
CFR is looking for a Manager / Sr. Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
**Responsibilities**
+ Lead a team of strong B30s responsible for managing the TLM, BCM, TR, PS and NPG Operational Risk Management programs for CFR
+ Partner with other 1st/2nd line of defense organizations - TLM, ORGG, LOBCO, Info Sec, Privacy, Data Management and Governance, ER, TR, NPG , IAG etc. to ensure complete compliance with all TLM pre and post contract TLM requirements
+ Become a trusted advisor to business explaining the rationale for policy related activities and the value that it brings for improving the business control environment
+ Ideating and leading key initiatives/projects and data analytics/coding/automation/AI capabilities focused on robust reporting, tracking, process improvement, driving efficiencies (why we do what we do?)
+ Partner closely with various stakeholders to monitor changes and maintain accurate data, follow pragmatic and risk-based approach to effectively balance policy obligations and control rating impacts against business growth implications
+ Development, maintenance, and comprehensive analysis (both qualitative and quantitative) of TLM dashboard reporting and MIS for senior leadership
+ Support sharing insights, better practices, themes, etc. across the enterprise
**Qualifications**
**Required Qualifications:**
+ 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
+ Excellent project management, communication, and interpersonal skills
+ Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
+ Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
**Preferred Qualifications:**
+ Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
+ Experience in managing Third Party Lifecycle Managementprogram
+ Experience in at least one of the following:
+ Translating operational risk strategy and appetite into execution guidelines
+ Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
+ Oversee the implementation of the operational risk governance frameworks
+ Communicating and ensuring understanding and adherence to operational risk procedures and standards
+ Manage the third-party operational risk exam management processes
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights ( " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
**Job Info**
+ Job Identification
+ Job Category Risk
+ Posting Date 07/22/2026, 09:59 PM
+ Apply Before 07/31/2026, 05:00 AM
+ Degree Level Bachelor's Degree
+ Job Schedule Full time
+ Job Shift Day
+ Locations AMEX World Financial Center, New York, NY, 10285, US18850 N 56th Street Building 1, Phoenix, AZ, 85054, US
+ Salary Range $89250 - $ annually + bonus + benefits
+ Career Area Analytics & Risk Management
Return to Jobs List (
New York, NY, United States
Phoenix, AZ, United States
**Job Description**
**Manager-Control Management**
Credit & Fraud Risk (CFR) manages the risk strategies across all markets and portfolios to minimize the company's credit and fraud losses while promoting business growth and delivering superior customer service.
Control Management Risk Pillar Copy (Governance): The objective of the CFR Control Management Governance team is to establish the Operational Risk and Controls strategy for CFR, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.
The focus of this role primarily includes governance of Third Party Lifecycle Management (TLM), Business Continuity Management (BCM), Technology Resilience (TR), Phishing Simulations (PS) and New Product Governance (NPG) programs for CFR-Ensure Control/Compliance rating for the applicable programs are protected. Educate and raise awareness among the business to comply with the programs.Implement process improvements to ensure robust TLM program governance for CFR
CFR is looking for a Manager / Sr. Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
**Responsibilities**
+ Lead a team of strong B30s responsible for managing the TLM, BCM, TR, PS and NPG Operational Risk Management programs for CFR
+ Partner with other 1st/2nd line of defense organizations - TLM, ORGG, LOBCO, Info Sec, Privacy, Data Management and Governance, ER, TR, NPG , IAG etc. to ensure complete compliance with all TLM pre and post contract TLM requirements
+ Become a trusted advisor to business explaining the rationale for policy related activities and the value that it brings for improving the business control environment
+ Ideating and leading key initiatives/projects and data analytics/coding/automation/AI capabilities focused on robust reporting, tracking, process improvement, driving efficiencies (why we do what we do?)
+ Partner closely with various stakeholders to monitor changes and maintain accurate data, follow pragmatic and risk-based approach to effectively balance policy obligations and control rating impacts against business growth implications
+ Development, maintenance, and comprehensive analysis (both qualitative and quantitative) of TLM dashboard reporting and MIS for senior leadership
+ Support sharing insights, better practices, themes, etc. across the enterprise
**Qualifications**
**Required Qualifications:**
+ 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
+ Excellent project management, communication, and interpersonal skills
+ Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
+ Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
**Preferred Qualifications:**
+ Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
+ Experience in managing Third Party Lifecycle Managementprogram
+ Experience in at least one of the following:
+ Translating operational risk strategy and appetite into execution guidelines
+ Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
+ Oversee the implementation of the operational risk governance frameworks
+ Communicating and ensuring understanding and adherence to operational risk procedures and standards
+ Manage the third-party operational risk exam management processes
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights ( " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
**Job Info**
+ Job Identification
+ Job Category Risk
+ Posting Date 07/22/2026, 09:59 PM
+ Apply Before 07/31/2026, 05:00 AM
+ Degree Level Bachelor's Degree
+ Job Schedule Full time
+ Job Shift Day
+ Locations AMEX World Financial Center, New York, NY, 10285, US18850 N 56th Street Building 1, Phoenix, AZ, 85054, US
+ Salary Range $89250 - $ annually + bonus + benefits
+ Career Area Analytics & Risk Management
Return to Jobs List (
Is this job a match or a miss?
Apply Now
3
Job Description
The **Lead, Partnership Management role** is a key member of the School Assessment Extended Leadership Team, responsible for defining and leading the end-to-end experience for every state, district, school, educator, and administrator who partners with Pearson.
Guided by our commitment to **One Partner. Every Learner.** , this leader establishes the vision, strategy, and operating model that transforms every interaction into an experience built on trust, expertise, responsiveness, and measurable educational impact.
The organization brings together a unified Partner Experience function that enables partners to launch successfully, adopt solutions with confidence, and maximize the value of assessment to improve student outcomes.
This role serves as a **strategic peer** to Program Delivery Teams and will work closely with Product, Technology, Measurement & Learning, Delivery and Transformation, and leadership. The Lead, Partner Experience owns the overall partner experience strategy and advocates the voice of our partners in enterprise decision-making.
The role works in close partnership with the **Partner Success Program Delivery** teams. While Program Delivery is accountable for successful contractual execution and operational delivery of statewide and district assessment programs, Partner Experience ensures every partner experiences a seamless journey before, during, and after delivery. Together, these organizations create a single, coordinated experience that combines operational excellence with trusted partnership.
**Key Responsibilities**
**Define the Partner Experience Strategy**
+ Establish the enterprise vision and operating model for Partner Experience across the full partner lifecycle.
+ Define best practices for onboarding, activation, engagement, adoption, support, and long-term partner success.
+ Ensure every interaction reflects Pearson's commitment to quality, partnership, and educational outcomes.
+ Represent the voice of states, districts, educators, and administrators in strategic planning and product direction.
**Lead Exceptional Partner Activation**
Own the strategy for how new partnerships become successful partnerships.
This includes:
+ Designing world-class onboarding experiences for state and district partners.
+ Developing repeatable activation playbooks that accelerate readiness while reducing implementation risk.
+ Establishing measurable readiness milestones and launch criteria.
+ Creating implementation experiences that build confidence from day one.
**Build a Proactive Partner Success Organization**
Lead an organization focused on anticipating partner needs-not simply responding to issues.
Responsibilities include:
+ Partner Success
+ Partner Customer Support
+ Technical Readiness
+ Training & Documentation
The expectation is that these teams become trusted advisors capable of helping partners maximize both product value and educational impact.
**Create Deep Product and Assessment Expertise**
Develop an organization recognized as experts across every Pearson School Assessment platform and solution.
Teams should possess deep expertise in:
+ Assessment platforms and digital products
+ Reporting and analytics
+ Assessment literacy
+ Data interpretation
+ Educational best practices
+ State assessment programs and operational processes
Every interaction should help partners answer three questions:
+ What is the data telling us?
+ Why does it matter?
+ What should we do next?
**Drive Product Adoption and Value Realization**
Move beyond successful implementation to successful utilization.
Lead strategies that:
+ Increase adoption across products and capabilities.
+ Expand educator confidence and proficiency.
+ Encourage proactive use of assessment data.
+ Improve long-term partner engagement and satisfaction.
**Own the Voice of the Partner**
Establish robust feedback loops that transform partner insights into continuous improvement.
Leverage:
+ Partner feedback
+ Support trends
+ Usage analytics
+ Implementation metrics
+ Satisfaction measures
+ Operational data
to identify opportunities that improve products, services, documentation, training, and the overall partner experience.
Partner closely with Product, Technology, Learning Science, and Measurement teams to ensure partner insights directly influence future investments and enhancements.
**Leadership Responsibilities**
+ Build and lead high-performing organizations across Partner Success, Customer Support, Technical Readiness, and Training.
+ Establish a culture centered on expertise, responsiveness, accountability, and continuous improvement.
+ Partner closely with Program Delivery leadership to ensure contractual excellence and exceptional partner experiences remain tightly aligned throughout the lifecycle of every state and district engagement.
+ Serve as the executive advocate for partner experience across Pearson School Assessment.
+ Define organizational metrics that measure partner health, adoption, readiness, experience, and educational impact.
+ Develop future leaders while fostering collaboration across Product, Technology, Delivery, Learning Science, Measurement, Commercial, and Operations teams.
**Success Measures**
Success will be measured through:
+ Exceptional partner satisfaction and trust.
+ Best-in-class onboarding and activation experiences.
+ High adoption and sustained utilization of Pearson solutions.
+ Faster time to partner readiness and value realization.
+ Increased assessment and data literacy among partner organizations.
+ Product enhancements informed by partner insights and usage data.
+ Strong employee engagement and capability development.
+ Long-term partner retention and growth.
**Preferred Experience & Qualifications**
The ideal candidate combines executive leadership experience with a deep understanding of educational assessment and partner engagement.
Preferred qualifications include:
+ Leadership experience supporting **state departments of education, large school districts, or statewide assessment programs.**
+ Experience leading customer success, partner experience, implementation, assessment operations, or education services organizations.
+ Strong understanding of K-12 assessment, educational data, reporting, accountability, and instructional decision-making.
+ Demonstrated success leading cross-functional organizations and influencing executive stakeholders.
+ Experience building scalable operating models, implementation frameworks, and customer experience strategies.
+ Ability to translate partner needs into product, operational, and organizational improvements.
+ Passion for helping educators transform assessment information into meaningful action that improves student outcomes.
**Compensation at Pearson** is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $150,000 - $165,000.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
**_Applications will be accepted through Monday, July 27, 2026. This window may be extended depending on business needs._**
\#LI-CH2
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Relationship Management
**Job Family:** GO\_TO\_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL\_TIME
**Workplace Type:** Remote
**Req ID:** 25258
\#location
Guided by our commitment to **One Partner. Every Learner.** , this leader establishes the vision, strategy, and operating model that transforms every interaction into an experience built on trust, expertise, responsiveness, and measurable educational impact.
The organization brings together a unified Partner Experience function that enables partners to launch successfully, adopt solutions with confidence, and maximize the value of assessment to improve student outcomes.
This role serves as a **strategic peer** to Program Delivery Teams and will work closely with Product, Technology, Measurement & Learning, Delivery and Transformation, and leadership. The Lead, Partner Experience owns the overall partner experience strategy and advocates the voice of our partners in enterprise decision-making.
The role works in close partnership with the **Partner Success Program Delivery** teams. While Program Delivery is accountable for successful contractual execution and operational delivery of statewide and district assessment programs, Partner Experience ensures every partner experiences a seamless journey before, during, and after delivery. Together, these organizations create a single, coordinated experience that combines operational excellence with trusted partnership.
**Key Responsibilities**
**Define the Partner Experience Strategy**
+ Establish the enterprise vision and operating model for Partner Experience across the full partner lifecycle.
+ Define best practices for onboarding, activation, engagement, adoption, support, and long-term partner success.
+ Ensure every interaction reflects Pearson's commitment to quality, partnership, and educational outcomes.
+ Represent the voice of states, districts, educators, and administrators in strategic planning and product direction.
**Lead Exceptional Partner Activation**
Own the strategy for how new partnerships become successful partnerships.
This includes:
+ Designing world-class onboarding experiences for state and district partners.
+ Developing repeatable activation playbooks that accelerate readiness while reducing implementation risk.
+ Establishing measurable readiness milestones and launch criteria.
+ Creating implementation experiences that build confidence from day one.
**Build a Proactive Partner Success Organization**
Lead an organization focused on anticipating partner needs-not simply responding to issues.
Responsibilities include:
+ Partner Success
+ Partner Customer Support
+ Technical Readiness
+ Training & Documentation
The expectation is that these teams become trusted advisors capable of helping partners maximize both product value and educational impact.
**Create Deep Product and Assessment Expertise**
Develop an organization recognized as experts across every Pearson School Assessment platform and solution.
Teams should possess deep expertise in:
+ Assessment platforms and digital products
+ Reporting and analytics
+ Assessment literacy
+ Data interpretation
+ Educational best practices
+ State assessment programs and operational processes
Every interaction should help partners answer three questions:
+ What is the data telling us?
+ Why does it matter?
+ What should we do next?
**Drive Product Adoption and Value Realization**
Move beyond successful implementation to successful utilization.
Lead strategies that:
+ Increase adoption across products and capabilities.
+ Expand educator confidence and proficiency.
+ Encourage proactive use of assessment data.
+ Improve long-term partner engagement and satisfaction.
**Own the Voice of the Partner**
Establish robust feedback loops that transform partner insights into continuous improvement.
Leverage:
+ Partner feedback
+ Support trends
+ Usage analytics
+ Implementation metrics
+ Satisfaction measures
+ Operational data
to identify opportunities that improve products, services, documentation, training, and the overall partner experience.
Partner closely with Product, Technology, Learning Science, and Measurement teams to ensure partner insights directly influence future investments and enhancements.
**Leadership Responsibilities**
+ Build and lead high-performing organizations across Partner Success, Customer Support, Technical Readiness, and Training.
+ Establish a culture centered on expertise, responsiveness, accountability, and continuous improvement.
+ Partner closely with Program Delivery leadership to ensure contractual excellence and exceptional partner experiences remain tightly aligned throughout the lifecycle of every state and district engagement.
+ Serve as the executive advocate for partner experience across Pearson School Assessment.
+ Define organizational metrics that measure partner health, adoption, readiness, experience, and educational impact.
+ Develop future leaders while fostering collaboration across Product, Technology, Delivery, Learning Science, Measurement, Commercial, and Operations teams.
**Success Measures**
Success will be measured through:
+ Exceptional partner satisfaction and trust.
+ Best-in-class onboarding and activation experiences.
+ High adoption and sustained utilization of Pearson solutions.
+ Faster time to partner readiness and value realization.
+ Increased assessment and data literacy among partner organizations.
+ Product enhancements informed by partner insights and usage data.
+ Strong employee engagement and capability development.
+ Long-term partner retention and growth.
**Preferred Experience & Qualifications**
The ideal candidate combines executive leadership experience with a deep understanding of educational assessment and partner engagement.
Preferred qualifications include:
+ Leadership experience supporting **state departments of education, large school districts, or statewide assessment programs.**
+ Experience leading customer success, partner experience, implementation, assessment operations, or education services organizations.
+ Strong understanding of K-12 assessment, educational data, reporting, accountability, and instructional decision-making.
+ Demonstrated success leading cross-functional organizations and influencing executive stakeholders.
+ Experience building scalable operating models, implementation frameworks, and customer experience strategies.
+ Ability to translate partner needs into product, operational, and organizational improvements.
+ Passion for helping educators transform assessment information into meaningful action that improves student outcomes.
**Compensation at Pearson** is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $150,000 - $165,000.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
**_Applications will be accepted through Monday, July 27, 2026. This window may be extended depending on business needs._**
\#LI-CH2
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Relationship Management
**Job Family:** GO\_TO\_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL\_TIME
**Workplace Type:** Remote
**Req ID:** 25258
\#location
Is this job a match or a miss?
Apply Now
4
Job Description
Senior Associate-Digital Product Management
Phoenix, AZ, United States(Hybrid)
**Job Description**
Credit and Fraud Risk (CFR) Organization within American Express helps drive profitable business growth by reducing the credit & fraud risk and maintaining our customers' confidence in the security of the products. It utilizes an array of tools and ever-evolving technology to detect and combat risk, minimize the disruption of good spending, and provide a world class customer experience. The Digital Risk Products &
Data Strategy (RPDS) team within CFR is the backbone of all risk decisions and help in building the digital software products for risk management across customer lifecycle i.e., Onboarding, Credit Underwriting, Authorizations, Collections across card & non card business globally.
As a part of this team, you'll work with the industry's best talent to create thoughtful and innovative risk products that advance our market share and the way we do business. If you are interested in building the innovative digital risk products, can translate our business needs into remarkable solutions and if this energizes you, you should consider career in Risk Products team.
**Responsibilities**
+ Implement Business logic rules to solve risk management needs
+ Collaborate with multiple risk strategy partners, technology teams and other product teams to build & iterate on products.
+ Drive global, reusable & configurable design, rule authoring, testing, integration, and product launch using low-code tools.
+ Work in a scrum team environment with Scrum Master, Product Owner and peers to design, develop and implement business logic.
+ Identify & implement Product & Process simplification opportunities.
+ Deliver prioritized functional and non-functional roadmap as per aligned timelines & good quality.
+ Identify and Implement AI driven solutions to reduce manual process, and improve time to market
**Qualifications**
+ Ability to drive project deliverables to achieve business results
+ Ability to work effectively in a team environment
+ Strong communication & interpersonal skills
+ Ability to learn quickly and work independently with sophisticated, unstructured initiatives
+ Customer-centered design approach and experience developing software products or services in partnership with different business partners globally
+ Experience in prototyping, iterative development, Scaled Agile Framework, and principles is a plus
+ Knowledge of SQL, Java, MS Office - PowerPoint, Excel
+ Knowledge of SAS, Hive, Yellow Brick, or Python is a plus
+ Bachelors in a relevant field. Master's is a plus
+ 3-5 years of experience in product development, or a related field.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights ( " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
**Job Info**
+ Job Identification
+ Job Category Product
+ Posting Date 07/17/2026, 03:39 PM
+ Apply Before 07/31/2026, 04:00 AM
+ Degree Level Bachelor's Degree
+ Job Schedule Full time
+ Job Shift Day
+ Locations AMEX 18850 N 56th Street Building 3, Phoenix, AZ, 85054, US(Hybrid)
+ Salary Range $89250 - $ annually + bonus + benefits
+ Career Area Product
Return to Jobs List (
Phoenix, AZ, United States(Hybrid)
**Job Description**
Credit and Fraud Risk (CFR) Organization within American Express helps drive profitable business growth by reducing the credit & fraud risk and maintaining our customers' confidence in the security of the products. It utilizes an array of tools and ever-evolving technology to detect and combat risk, minimize the disruption of good spending, and provide a world class customer experience. The Digital Risk Products &
Data Strategy (RPDS) team within CFR is the backbone of all risk decisions and help in building the digital software products for risk management across customer lifecycle i.e., Onboarding, Credit Underwriting, Authorizations, Collections across card & non card business globally.
As a part of this team, you'll work with the industry's best talent to create thoughtful and innovative risk products that advance our market share and the way we do business. If you are interested in building the innovative digital risk products, can translate our business needs into remarkable solutions and if this energizes you, you should consider career in Risk Products team.
**Responsibilities**
+ Implement Business logic rules to solve risk management needs
+ Collaborate with multiple risk strategy partners, technology teams and other product teams to build & iterate on products.
+ Drive global, reusable & configurable design, rule authoring, testing, integration, and product launch using low-code tools.
+ Work in a scrum team environment with Scrum Master, Product Owner and peers to design, develop and implement business logic.
+ Identify & implement Product & Process simplification opportunities.
+ Deliver prioritized functional and non-functional roadmap as per aligned timelines & good quality.
+ Identify and Implement AI driven solutions to reduce manual process, and improve time to market
**Qualifications**
+ Ability to drive project deliverables to achieve business results
+ Ability to work effectively in a team environment
+ Strong communication & interpersonal skills
+ Ability to learn quickly and work independently with sophisticated, unstructured initiatives
+ Customer-centered design approach and experience developing software products or services in partnership with different business partners globally
+ Experience in prototyping, iterative development, Scaled Agile Framework, and principles is a plus
+ Knowledge of SQL, Java, MS Office - PowerPoint, Excel
+ Knowledge of SAS, Hive, Yellow Brick, or Python is a plus
+ Bachelors in a relevant field. Master's is a plus
+ 3-5 years of experience in product development, or a related field.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights ( " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
**Job Info**
+ Job Identification
+ Job Category Product
+ Posting Date 07/17/2026, 03:39 PM
+ Apply Before 07/31/2026, 04:00 AM
+ Degree Level Bachelor's Degree
+ Job Schedule Full time
+ Job Shift Day
+ Locations AMEX 18850 N 56th Street Building 3, Phoenix, AZ, 85054, US(Hybrid)
+ Salary Range $89250 - $ annually + bonus + benefits
+ Career Area Product
Return to Jobs List (
Is this job a match or a miss?
Apply Now
5
Job Description
Maximus is seeking an experienced Senior Director - Capture Management to support strategic growth across the National Security portfolio, with a primary focus on Department of Homeland Security (DHS) agencies, including TSA, CISA, USCIS, FEMA, ICE, and CBP. The Capture Manager serves as the execution lead for assigned opportunities from Capture Plan Review through Final Bid Decision, working closely with the National Security Business Development Account Lead, Operations, Solutions, Pricing, and Proposal teams.
This is a hybrid position that requires periodic travel approximately 10 - 25% to customer locations, industry events, strategic planning sessions at the Maximus HQ as needed.
Essential Duties and Responsibilities:
- Responsible for capture, pursuit, and solutioning architecture for multiple lines of business.
- Provide strategic guidance to executives regarding solution shaping and response strategies.
- Develop strong business relationships with internal stakeholders.
- Brief and provide guidance to senior leadership for decision making.
- Work on maintaining a win/loss ratio.
- Craft sales themes and differentiating narratives.
'- Own and execute capture activities for assigned strategic DHS/National Security opportunities from capture initiation through proposal submission and final bid decision.
- Develop, maintain, and continuously refine comprehensive Capture Plans covering customer intelligence, competitive analysis, solution development, pricing strategy, and action plans.
- Assemble, lead, and coordinate cross-functional Integrated Growth Teams (BD, Solutions, Pricing, Contracts, Proposal Operations, SMEs, and Operations stakeholders); assign tasks, set milestones, and ensure accountability.
- Execute customer engagement strategies and Customer Contact Plans; shape opportunities through RFIs, capability briefings, industry events, and market intelligence.
- Lead competitive assessments, Black Hat reviews, SWOT analyses, incumbent evaluations, and competitor profiling to develop actionable win strategies, discriminators, and ghosting strategies.
- Collaborate with Solutions Architects, Technology teams, and SMEs to design differentiated, compliant solutions; conduct gap analyses and facilitate Technical Readiness Reviews (TRRs).
- Develop and execute teaming strategies to address capability gaps, manage strategic teammates/subcontractors, and ensure small-business/socioeconomic participation goals are met.
- Partner with Pricing and Finance teams to develop Price-to-Win (PTW) strategies; coordinate ROM estimates, BOE development, staffing models, and pricing reviews.
- Build and manage opportunity-specific B&P budgets; maintain accurate Salesforce opportunity records, artifacts, and Win Rate Indicators (WRI) throughout the capture lifecycle.
- Coordinate transition from capture to proposal execution; support proposal reviews; lead structured win/loss reviews and lessons-learned sessions following award decisions.
Minimum Requirements
'- Bachelor's degree in related field required.
- 12 years of relevant professional experience required.
'- 8+ years of Federal Government business development, capture management, proposal management, operations, consulting, technology, or related experience.
- 5+ years of capture management experience supporting National Security agencies.
- Demonstrated success leading captures valued at $50M+ TCV, including strategic and complex procurements.
- Experience developing capture strategies, win themes, teaming strategies, competitive assessments, and pricing approaches.
- Experience managing cross-functional matrixed teams in a deadline-driven environment.
- Ability to obtain and maintain a security clearance
Preferred Skills and Qualifications:
- Active security clearance
- Significant capture experience within DHS agencies including TSA, CISA, USCIS, FEMA, ICE, and CBP.
- Experience supporting National Security, Homeland Security, law enforcement, immigration, emergency management, digital transformation, or citizen services programs.
- Department of State market experience is a plus.
- Advanced capture planning and execution skills, including Black Hat reviews and Technical Readiness Reviews (TRRs).
- Expertise in competitive intelligence, opportunity shaping, and customer engagement strategies.
- Strong analytical and strategic thinking capabilities with proven ability to influence decisions across matrixed organizations.
- Exceptional written, verbal, and executive communication skills; ability to present to senior executives and large cross-functional teams.
- Skilled negotiator with experience managing partner and stakeholder relationships.
\#Clearance #Techjobs
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Minimum Salary
$200,000
Maximum Salary
$220,000
This is a hybrid position that requires periodic travel approximately 10 - 25% to customer locations, industry events, strategic planning sessions at the Maximus HQ as needed.
Essential Duties and Responsibilities:
- Responsible for capture, pursuit, and solutioning architecture for multiple lines of business.
- Provide strategic guidance to executives regarding solution shaping and response strategies.
- Develop strong business relationships with internal stakeholders.
- Brief and provide guidance to senior leadership for decision making.
- Work on maintaining a win/loss ratio.
- Craft sales themes and differentiating narratives.
'- Own and execute capture activities for assigned strategic DHS/National Security opportunities from capture initiation through proposal submission and final bid decision.
- Develop, maintain, and continuously refine comprehensive Capture Plans covering customer intelligence, competitive analysis, solution development, pricing strategy, and action plans.
- Assemble, lead, and coordinate cross-functional Integrated Growth Teams (BD, Solutions, Pricing, Contracts, Proposal Operations, SMEs, and Operations stakeholders); assign tasks, set milestones, and ensure accountability.
- Execute customer engagement strategies and Customer Contact Plans; shape opportunities through RFIs, capability briefings, industry events, and market intelligence.
- Lead competitive assessments, Black Hat reviews, SWOT analyses, incumbent evaluations, and competitor profiling to develop actionable win strategies, discriminators, and ghosting strategies.
- Collaborate with Solutions Architects, Technology teams, and SMEs to design differentiated, compliant solutions; conduct gap analyses and facilitate Technical Readiness Reviews (TRRs).
- Develop and execute teaming strategies to address capability gaps, manage strategic teammates/subcontractors, and ensure small-business/socioeconomic participation goals are met.
- Partner with Pricing and Finance teams to develop Price-to-Win (PTW) strategies; coordinate ROM estimates, BOE development, staffing models, and pricing reviews.
- Build and manage opportunity-specific B&P budgets; maintain accurate Salesforce opportunity records, artifacts, and Win Rate Indicators (WRI) throughout the capture lifecycle.
- Coordinate transition from capture to proposal execution; support proposal reviews; lead structured win/loss reviews and lessons-learned sessions following award decisions.
Minimum Requirements
'- Bachelor's degree in related field required.
- 12 years of relevant professional experience required.
'- 8+ years of Federal Government business development, capture management, proposal management, operations, consulting, technology, or related experience.
- 5+ years of capture management experience supporting National Security agencies.
- Demonstrated success leading captures valued at $50M+ TCV, including strategic and complex procurements.
- Experience developing capture strategies, win themes, teaming strategies, competitive assessments, and pricing approaches.
- Experience managing cross-functional matrixed teams in a deadline-driven environment.
- Ability to obtain and maintain a security clearance
Preferred Skills and Qualifications:
- Active security clearance
- Significant capture experience within DHS agencies including TSA, CISA, USCIS, FEMA, ICE, and CBP.
- Experience supporting National Security, Homeland Security, law enforcement, immigration, emergency management, digital transformation, or citizen services programs.
- Department of State market experience is a plus.
- Advanced capture planning and execution skills, including Black Hat reviews and Technical Readiness Reviews (TRRs).
- Expertise in competitive intelligence, opportunity shaping, and customer engagement strategies.
- Strong analytical and strategic thinking capabilities with proven ability to influence decisions across matrixed organizations.
- Exceptional written, verbal, and executive communication skills; ability to present to senior executives and large cross-functional teams.
- Skilled negotiator with experience managing partner and stakeholder relationships.
\#Clearance #Techjobs
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Minimum Salary
$200,000
Maximum Salary
$220,000
Is this job a match or a miss?
Apply Now
6
Job Description
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
**What We're Looking For**
A security engineer to help build and operate an engineering-driven vulnerability and exposure management program, focused on turning vulnerability data into actionable signals embedded in modern engineering workflows. This role emphasizes automation, practical risk reduction, and hands-on execution across application, cloud, and infrastructure environments. It is not primarily a ticket-tracking or audit-administration role, but a technical role contributing to scalable solutions.
**What You Will Do**
+ Contribute to the design, implementation, and operation of Datavant's vulnerability and exposure management capabilities, with a focus on reducing real exploit risk.
+ Build and enhance automation and workflows that ingest, normalize, and prioritize vulnerability signals across multiple sources.
+ Develop and improve engineer-facing dashboards and integrations that help teams understand and act on vulnerability risk.
+ Work with product and engineering teams to assess vulnerability findings, explain exploitability and impact, and support practical remediation or mitigation approaches.
+ Help embed vulnerability signals into existing engineering workflows (CI/CD, PRs, backlogs) to improve visibility and adoption.
+ Support validation of remediation efforts to ensure exposure is meaningfully reduced.
+ Assist in translating compliance and control requirements into scalable technical implementations.
+ Support FedRAMP and other assessments by validating technical evidence and remediation outcomes.
+ Execute technical projects that improve vulnerability visibility, prioritization, and risk reduction.
+ Contribute to improving processes, tooling, and automation within the vulnerability management program.
**What You Need to Succeed**
+ Solid technical experience in vulnerability management and application security, with hands-on exposure to assessing and prioritizing vulnerability findings.
+ Demonstrated ability to build or automate technical workflows using scripting or programming languages such as Python or Go.
+ Experience working with application, cloud, or container security in AWS and/or Azure environments.
+ Working knowledge of security controls and compliance frameworks (e.g., NIST, CIS, FedRAMP), with the ability to apply requirements in practical engineering contexts.
+ Ability to reason about exploitability, exposure, and impact beyond severity scores.
+ Experience collaborating with engineering teams to support remediation efforts.
+ Clear communication skills and ability to explain technical risk to varied audiences.
+ Ability to operate effectively in fast-paced environments with evolving priorities.
+ Foundational understanding of how vulnerability management fits within broader security and engineering functions.
+ Experience with commercial security tooling (e.g., SAST, SCA, cloud security platforms) and ability to interpret tool outputs critically.
**What Helps You Stand Out**
+ Experience building custom scripts, automations, or lightweight data pipelines to improve vulnerability visibility or prioritization.
+ Exposure to highly regulated environments (e.g., healthcare, FedRAMP Moderate/High) and participation in technical audit preparation.
+ Experience integrating vulnerability tooling into CI/CD pipelines or engineering workflows.
+ Familiarity with cloud security platforms (e.g., Wiz) or security data tooling (e.g., Snowflake, Sigma).
+ Experience using AI-assisted development tools (e.g., Claude Code) to accelerate security automation or analysis.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$152,000-$185,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
**What We're Looking For**
A security engineer to help build and operate an engineering-driven vulnerability and exposure management program, focused on turning vulnerability data into actionable signals embedded in modern engineering workflows. This role emphasizes automation, practical risk reduction, and hands-on execution across application, cloud, and infrastructure environments. It is not primarily a ticket-tracking or audit-administration role, but a technical role contributing to scalable solutions.
**What You Will Do**
+ Contribute to the design, implementation, and operation of Datavant's vulnerability and exposure management capabilities, with a focus on reducing real exploit risk.
+ Build and enhance automation and workflows that ingest, normalize, and prioritize vulnerability signals across multiple sources.
+ Develop and improve engineer-facing dashboards and integrations that help teams understand and act on vulnerability risk.
+ Work with product and engineering teams to assess vulnerability findings, explain exploitability and impact, and support practical remediation or mitigation approaches.
+ Help embed vulnerability signals into existing engineering workflows (CI/CD, PRs, backlogs) to improve visibility and adoption.
+ Support validation of remediation efforts to ensure exposure is meaningfully reduced.
+ Assist in translating compliance and control requirements into scalable technical implementations.
+ Support FedRAMP and other assessments by validating technical evidence and remediation outcomes.
+ Execute technical projects that improve vulnerability visibility, prioritization, and risk reduction.
+ Contribute to improving processes, tooling, and automation within the vulnerability management program.
**What You Need to Succeed**
+ Solid technical experience in vulnerability management and application security, with hands-on exposure to assessing and prioritizing vulnerability findings.
+ Demonstrated ability to build or automate technical workflows using scripting or programming languages such as Python or Go.
+ Experience working with application, cloud, or container security in AWS and/or Azure environments.
+ Working knowledge of security controls and compliance frameworks (e.g., NIST, CIS, FedRAMP), with the ability to apply requirements in practical engineering contexts.
+ Ability to reason about exploitability, exposure, and impact beyond severity scores.
+ Experience collaborating with engineering teams to support remediation efforts.
+ Clear communication skills and ability to explain technical risk to varied audiences.
+ Ability to operate effectively in fast-paced environments with evolving priorities.
+ Foundational understanding of how vulnerability management fits within broader security and engineering functions.
+ Experience with commercial security tooling (e.g., SAST, SCA, cloud security platforms) and ability to interpret tool outputs critically.
**What Helps You Stand Out**
+ Experience building custom scripts, automations, or lightweight data pipelines to improve vulnerability visibility or prioritization.
+ Exposure to highly regulated environments (e.g., healthcare, FedRAMP Moderate/High) and participation in technical audit preparation.
+ Experience integrating vulnerability tooling into CI/CD pipelines or engineering workflows.
+ Familiarity with cloud security platforms (e.g., Wiz) or security data tooling (e.g., Snowflake, Sigma).
+ Experience using AI-assisted development tools (e.g., Claude Code) to accelerate security automation or analysis.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$152,000-$185,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .
Is this job a match or a miss?
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7
Job Description
Manager-Digital Product Management
Phoenix, AZ, United States(Hybrid)
**Job Description**
At American Express, we are committed to delivering exceptional experiences for our Card Members and colleagues every day. As digital experiences and travel services continue to evolve, the technology that powers them must be reliable, resilient, and customer centric.
The Digital Product Management support team sits at the intersection of technology, operations, and customer experience. Our team is responsible for supporting critical travel and servicing platforms that leverage modern cloud-based technologies and integrations with multiple third-party servicing vendors through APIs and connected services. We proactively monitor platform health, investigate complex technical issues, and collaborate across product, engineering, operations, and vendor partners to ensure seamless experiences for our Card Members and Travel Counselors.
Success in this role requires a strong technical foundation, including an understanding of system integrations and API-driven architectures, combined with a relentless focus on the customer experience. Team members are expected to act with urgency, take ownership of issues from identification through resolution, and continuously seek opportunities to prevent disruptions before they impact our customers. If you thrive in a fast-paced environment, enjoy solving complex problems, and are passionate about delivering exceptional service through technology, we invite you to join us in helping shape the future of travel and servicing at American Express.
**Responsibilities**
+ Provide end-to-end application and production support for critical Travel and Lifestyle Services (TLS) platforms, ensuring high availability, reliability, and exceptional customer experiences for Card Members and Travel Counselors.
+ Lead timely issue triage, mitigation, and circumvention efforts for production incidents while driving comprehensive root cause analysis (RCA) and permanent corrective actions.
+ Monitor the health, performance, availability, and customer experience of applications and services using observability platforms such as Dynatrace, ELF, Tealeaf, and other monitoring tools.
+ Leverage data-driven insights and telemetry to proactively identify risks, detect performance degradation, prevent customer-impacting incidents, and improve platform resiliency.
+ Support API integrations with internal systems and external servicing vendors, ensuring seamless connectivity and optimal service delivery.
+ Respond to service requests and provide technical expertise for application access, functionality, and end-user experience issues with a strong sense of urgency and customer focus.
+ Analyze customer journeys across digital and servicing channels to identify friction points, troubleshoot defects, and recommend improvements that enhance the overall customer experience.
+ Partner closely with Product, Engineering, Operations, and Business stakeholders to align support strategies, operational priorities, and technology enhancements with business objectives.
+ Develop, maintain, and continuously improve operational documentation, runbooks, knowledge articles, support procedures, and system configuration records.
+ Implement and champion resiliency standards, observability practices, automation opportunities, and operational excellence initiatives to improve platform stability and support efficiency.
+ Review incident trends, service performance metrics, and recurring issues to identify systemic improvement opportunities and drive long-term solutions.
+ Collaborate with internal and external technology partners to manage vendor-related incidents, support API integrations, and ensure adherence to service level expectations.
+ Communicate incident status, emerging themes, operational risks, and improvement opportunities to Product, Engineering, Business, and leadership stakeholders in a clear and actionable manner.
+ Participate in on-call support rotations and major incident management activities, providing leadership during critical customer-impacting events and driving rapid restoration of service.
**Qualifications**
+ BS degree in computer science, computer engineering, or other technical discipline, or equivalent 6+ years of work experience in DevOps/SRE/Application Support.
+ Knowledge of third-party vendors such as Sabre, Switchfly, ISeatz, with associated network protocols and technologies
+ Hands on experience on enterprise tools set such as Grafana, Dynatrace, ELF, AppDynamics, Prometheus, etc.
+ Hands on experience on configuring dashboards in Dynatrace, ELF, Grafana, etc.
+ Knowledge of ITIL framework
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights ( " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
**Job Info**
+ Job Identification
+ Job Category Product
+ Posting Date 07/22/2026, 04:22 PM
+ Apply Before 08/05/2026, 05:00 AM
+ Degree Level High School Graduate
+ Job Schedule Full time
+ Job Shift Day
+ Locations 18850 N 56th Street Building 1, Phoenix, AZ, 85054, US(Hybrid)
+ Salary Range $ - $ annually + bonus + benefits
+ Career Area Product
Return to Jobs List (
Phoenix, AZ, United States(Hybrid)
**Job Description**
At American Express, we are committed to delivering exceptional experiences for our Card Members and colleagues every day. As digital experiences and travel services continue to evolve, the technology that powers them must be reliable, resilient, and customer centric.
The Digital Product Management support team sits at the intersection of technology, operations, and customer experience. Our team is responsible for supporting critical travel and servicing platforms that leverage modern cloud-based technologies and integrations with multiple third-party servicing vendors through APIs and connected services. We proactively monitor platform health, investigate complex technical issues, and collaborate across product, engineering, operations, and vendor partners to ensure seamless experiences for our Card Members and Travel Counselors.
Success in this role requires a strong technical foundation, including an understanding of system integrations and API-driven architectures, combined with a relentless focus on the customer experience. Team members are expected to act with urgency, take ownership of issues from identification through resolution, and continuously seek opportunities to prevent disruptions before they impact our customers. If you thrive in a fast-paced environment, enjoy solving complex problems, and are passionate about delivering exceptional service through technology, we invite you to join us in helping shape the future of travel and servicing at American Express.
**Responsibilities**
+ Provide end-to-end application and production support for critical Travel and Lifestyle Services (TLS) platforms, ensuring high availability, reliability, and exceptional customer experiences for Card Members and Travel Counselors.
+ Lead timely issue triage, mitigation, and circumvention efforts for production incidents while driving comprehensive root cause analysis (RCA) and permanent corrective actions.
+ Monitor the health, performance, availability, and customer experience of applications and services using observability platforms such as Dynatrace, ELF, Tealeaf, and other monitoring tools.
+ Leverage data-driven insights and telemetry to proactively identify risks, detect performance degradation, prevent customer-impacting incidents, and improve platform resiliency.
+ Support API integrations with internal systems and external servicing vendors, ensuring seamless connectivity and optimal service delivery.
+ Respond to service requests and provide technical expertise for application access, functionality, and end-user experience issues with a strong sense of urgency and customer focus.
+ Analyze customer journeys across digital and servicing channels to identify friction points, troubleshoot defects, and recommend improvements that enhance the overall customer experience.
+ Partner closely with Product, Engineering, Operations, and Business stakeholders to align support strategies, operational priorities, and technology enhancements with business objectives.
+ Develop, maintain, and continuously improve operational documentation, runbooks, knowledge articles, support procedures, and system configuration records.
+ Implement and champion resiliency standards, observability practices, automation opportunities, and operational excellence initiatives to improve platform stability and support efficiency.
+ Review incident trends, service performance metrics, and recurring issues to identify systemic improvement opportunities and drive long-term solutions.
+ Collaborate with internal and external technology partners to manage vendor-related incidents, support API integrations, and ensure adherence to service level expectations.
+ Communicate incident status, emerging themes, operational risks, and improvement opportunities to Product, Engineering, Business, and leadership stakeholders in a clear and actionable manner.
+ Participate in on-call support rotations and major incident management activities, providing leadership during critical customer-impacting events and driving rapid restoration of service.
**Qualifications**
+ BS degree in computer science, computer engineering, or other technical discipline, or equivalent 6+ years of work experience in DevOps/SRE/Application Support.
+ Knowledge of third-party vendors such as Sabre, Switchfly, ISeatz, with associated network protocols and technologies
+ Hands on experience on enterprise tools set such as Grafana, Dynatrace, ELF, AppDynamics, Prometheus, etc.
+ Hands on experience on configuring dashboards in Dynatrace, ELF, Grafana, etc.
+ Knowledge of ITIL framework
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights ( " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
**Job Info**
+ Job Identification
+ Job Category Product
+ Posting Date 07/22/2026, 04:22 PM
+ Apply Before 08/05/2026, 05:00 AM
+ Degree Level High School Graduate
+ Job Schedule Full time
+ Job Shift Day
+ Locations 18850 N 56th Street Building 1, Phoenix, AZ, 85054, US(Hybrid)
+ Salary Range $ - $ annually + bonus + benefits
+ Career Area Product
Return to Jobs List (
Is this job a match or a miss?
Apply Now
8
Job Description
Manager, Product Management
New York, NY, United States
Phoenix, AZ, United States
(Hybrid)
**Job Description**
Financial crimes platforms do not operate in isolation - they function as an interconnected ecosystem where data flows from upstream sources, powers risk and compliance decisioning across multiple platforms, and feeds downstream consumers. Today, no single role owns that end-to-end architectural picture. That gap is a material risk.
The financial crimes platform landscape spans Customer Risk Rating, Transaction Monitoring, Investigations, Sanctions Screening, and Enterprise Risk Assessments Without unified functional and technical architecture ownership, these platforms operate in silos, creating redundancy, misalignment, and fragility at every data handoff.
This knowledge does not exist in a consolidated form today, and the absence of it is actively limiting our ability to scale, integrate, and deliver with confidence.
What this role delivers:
A Product Manager with deep financial crimes platform knowledge and enterprise architecture fluency who will:
-Own the end-to-end functional and technical architecture across all GCIP platforms
-Govern upstream data intake and ensure downstream data outputs meet platform and regulatory requirements
-Drive cross-platform integration strategy across CRR, Transaction Monitoring, Investigations, Sanctions Screening, and Assessments
-Serve as the institutional knowledge hub for how data moves, transforms, and powers financial crimes decisioning across the enterprise
The risk of inaction: Without this role, GCIP continues to operate without a coherent architectural strategy - exposing the organization to integration failures, regulatory gaps, and an inability to execute on the platform modernization and capability buildout that financial crimes leadership has committed to delivering.
**Responsibilities**
As a Product Manager driving the GCIP functional architecture keeping the CRR engine as hub and driving the modernization roadmap and strategy, including data strategy for the consolidated data layer we are building. You will partner closely with Enterprise teams across LOBs and different teams across Acquisition, Compliance, Financial Crimes - COE, Privacy, Servicing, Marketing, Data Science, Data Governance, Platforms and Technologies to drive the CRR product vision and data strategy and supporting financial crimes.
We're looking for a high-caliber Product Manager who can work in a cross-functional team and deliver on the following goals and objectives:
+ Define the end-to-end functional architecture to better visualize the flow of data between platforms and systems and functional architecture for the risk rating platform.
+ Responsible for translating financial crime risk management strategy into scalable business capabilities, functional designs, and solution requirements while ensuring regulatory compliance and alignment across technology teams.
+ Lead ongoing management and optimization of product backlogs, collaborate across a wide net of stakeholders across commercial teams globally, Technology, Strategy, Compliance, Business Unit Data Offices (BUDO), etc.
+ Drive alignment across internal stakeholders on key product, delivery, and data decisions and drive functional specifications
+ Translate business requirements into capabilities and features for flawless delivery and execution
+ Manage specific tracks of product /capability/data strategy development efforts from ideation to launch and maintenance
+ Define, measure and report on metrics related to product launch, process efficiency and performance
+ Partnering with use case owners and other stakeholders to ensure smooth delivery of end-to-end product and capability, identifying needs, opportunities and gaps
**Qualifications**
**This high energy individual must have the following qualifications:**
+ 3+ years Data Management and/or Product Development in building and launching data capabilities
+ Experience in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles.
+ Proven track record of driving results in a fast-paced environment and needing to make decisions with imperfect information. Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
+ Excellent communication skills with the ability to engage, influence, negotiate and inspire partners and stakeholders across geographies to drive collaboration and alignment. Ability to understand complex business problems and translate complex data solution in a simplified manner for business partners.
+ Domain Knowledge: Deep familiarity with financial crimes domains - AML, KYC/CDD, sanctions screening, customer risk rating, or transaction monitoring. Exposure to regulatory frameworks (BSA, FinCEN, OFAC) and risk/compliance lifecycle management is strongly preferred.
+ Technical Fluency: Ability to define and communicate functional and technical architecture across platforms, including data flows, API integration patterns, and event-driven architectures. Experience with data strategy, data quality frameworks, and platform modernization initiatives. Familiarity with cloud platforms (AWS, Azure, or GCP) and agile tooling (Jira, Confluence).
+ Architecture & Platform Thinking: Experience developing or contributing to functional architecture diagrams, reference architectures, or capability models. Ability to rationalize build-vs-buy decisions, vendor assessments, and platform consolidation strategies.
+ Cross-Functional Leadership: Proven ability to align technology, compliance, legal, and business partners toward a shared platform vision. Comfortable operating as a translator between technical teams and non-technical stakeholders, including executive audiences.
+ Agile & Delivery: Experience working within SAFe, Scrum, or Kanban frameworks. Familiarity with PI Planning, roadmap governance, and milestone tracking in large-scale delivery programs.
+ Soft Skills: Strong executive communication and storytelling skills - able to distill complex architecture into clear, compelling narratives for senior leaders. Comfort with ambiguity, competing priorities, and driving alignment without direct authority.
**Preferred Qualification:**
+ Product Management, data migration, data analytical working experience is a plus
+ Prior experience in financial crimes capabilities and platforms including CRR journeys is desired
+ Experience driving complex, transformational initiatives across multiple teams is a plus
+ Hands-on experience with data science and data analytical is a plus
+ Hands-on experience with Programming languages (e.g., SQL, Hive) and willingness to learn new tools & programming languages is a plus
+ Experience with software development or technical product manager experience is a plus
+ People leader experience is a plus. Ability to build trust with and inspire your team
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights ( " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
**Job Info**
+ Job Identification
+ Job Category Product
+ Posting Date 07/13/2026, 08:24 PM
+ Apply Before 07/27/2026, 05:00 AM
+ Degree Level Bachelor's Degree
+ Job Schedule Full time
+ Locations AMEX World Financial Center, New York, NY, 10285, USAMEX 18850 North 56th Street, Phoenix, AZ, 85054, US(Hybrid)
+ Salary Range $ - $ annually + bonus + benefits
+ Career Area Product
Return to Jobs List (
New York, NY, United States
Phoenix, AZ, United States
(Hybrid)
**Job Description**
Financial crimes platforms do not operate in isolation - they function as an interconnected ecosystem where data flows from upstream sources, powers risk and compliance decisioning across multiple platforms, and feeds downstream consumers. Today, no single role owns that end-to-end architectural picture. That gap is a material risk.
The financial crimes platform landscape spans Customer Risk Rating, Transaction Monitoring, Investigations, Sanctions Screening, and Enterprise Risk Assessments Without unified functional and technical architecture ownership, these platforms operate in silos, creating redundancy, misalignment, and fragility at every data handoff.
This knowledge does not exist in a consolidated form today, and the absence of it is actively limiting our ability to scale, integrate, and deliver with confidence.
What this role delivers:
A Product Manager with deep financial crimes platform knowledge and enterprise architecture fluency who will:
-Own the end-to-end functional and technical architecture across all GCIP platforms
-Govern upstream data intake and ensure downstream data outputs meet platform and regulatory requirements
-Drive cross-platform integration strategy across CRR, Transaction Monitoring, Investigations, Sanctions Screening, and Assessments
-Serve as the institutional knowledge hub for how data moves, transforms, and powers financial crimes decisioning across the enterprise
The risk of inaction: Without this role, GCIP continues to operate without a coherent architectural strategy - exposing the organization to integration failures, regulatory gaps, and an inability to execute on the platform modernization and capability buildout that financial crimes leadership has committed to delivering.
**Responsibilities**
As a Product Manager driving the GCIP functional architecture keeping the CRR engine as hub and driving the modernization roadmap and strategy, including data strategy for the consolidated data layer we are building. You will partner closely with Enterprise teams across LOBs and different teams across Acquisition, Compliance, Financial Crimes - COE, Privacy, Servicing, Marketing, Data Science, Data Governance, Platforms and Technologies to drive the CRR product vision and data strategy and supporting financial crimes.
We're looking for a high-caliber Product Manager who can work in a cross-functional team and deliver on the following goals and objectives:
+ Define the end-to-end functional architecture to better visualize the flow of data between platforms and systems and functional architecture for the risk rating platform.
+ Responsible for translating financial crime risk management strategy into scalable business capabilities, functional designs, and solution requirements while ensuring regulatory compliance and alignment across technology teams.
+ Lead ongoing management and optimization of product backlogs, collaborate across a wide net of stakeholders across commercial teams globally, Technology, Strategy, Compliance, Business Unit Data Offices (BUDO), etc.
+ Drive alignment across internal stakeholders on key product, delivery, and data decisions and drive functional specifications
+ Translate business requirements into capabilities and features for flawless delivery and execution
+ Manage specific tracks of product /capability/data strategy development efforts from ideation to launch and maintenance
+ Define, measure and report on metrics related to product launch, process efficiency and performance
+ Partnering with use case owners and other stakeholders to ensure smooth delivery of end-to-end product and capability, identifying needs, opportunities and gaps
**Qualifications**
**This high energy individual must have the following qualifications:**
+ 3+ years Data Management and/or Product Development in building and launching data capabilities
+ Experience in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles.
+ Proven track record of driving results in a fast-paced environment and needing to make decisions with imperfect information. Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
+ Excellent communication skills with the ability to engage, influence, negotiate and inspire partners and stakeholders across geographies to drive collaboration and alignment. Ability to understand complex business problems and translate complex data solution in a simplified manner for business partners.
+ Domain Knowledge: Deep familiarity with financial crimes domains - AML, KYC/CDD, sanctions screening, customer risk rating, or transaction monitoring. Exposure to regulatory frameworks (BSA, FinCEN, OFAC) and risk/compliance lifecycle management is strongly preferred.
+ Technical Fluency: Ability to define and communicate functional and technical architecture across platforms, including data flows, API integration patterns, and event-driven architectures. Experience with data strategy, data quality frameworks, and platform modernization initiatives. Familiarity with cloud platforms (AWS, Azure, or GCP) and agile tooling (Jira, Confluence).
+ Architecture & Platform Thinking: Experience developing or contributing to functional architecture diagrams, reference architectures, or capability models. Ability to rationalize build-vs-buy decisions, vendor assessments, and platform consolidation strategies.
+ Cross-Functional Leadership: Proven ability to align technology, compliance, legal, and business partners toward a shared platform vision. Comfortable operating as a translator between technical teams and non-technical stakeholders, including executive audiences.
+ Agile & Delivery: Experience working within SAFe, Scrum, or Kanban frameworks. Familiarity with PI Planning, roadmap governance, and milestone tracking in large-scale delivery programs.
+ Soft Skills: Strong executive communication and storytelling skills - able to distill complex architecture into clear, compelling narratives for senior leaders. Comfort with ambiguity, competing priorities, and driving alignment without direct authority.
**Preferred Qualification:**
+ Product Management, data migration, data analytical working experience is a plus
+ Prior experience in financial crimes capabilities and platforms including CRR journeys is desired
+ Experience driving complex, transformational initiatives across multiple teams is a plus
+ Hands-on experience with data science and data analytical is a plus
+ Hands-on experience with Programming languages (e.g., SQL, Hive) and willingness to learn new tools & programming languages is a plus
+ Experience with software development or technical product manager experience is a plus
+ People leader experience is a plus. Ability to build trust with and inspire your team
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights ( " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
**Job Info**
+ Job Identification
+ Job Category Product
+ Posting Date 07/13/2026, 08:24 PM
+ Apply Before 07/27/2026, 05:00 AM
+ Degree Level Bachelor's Degree
+ Job Schedule Full time
+ Locations AMEX World Financial Center, New York, NY, 10285, USAMEX 18850 North 56th Street, Phoenix, AZ, 85054, US(Hybrid)
+ Salary Range $ - $ annually + bonus + benefits
+ Career Area Product
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