What Jobs are available for Managers in Albuquerque?

Showing 15 Managers jobs in Albuquerque

Operations Manager

87190 Albuquerque, New Mexico CVS Health

Posted 16 days ago

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Job Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
+ Overall store management, supervision, and policy implementation
+ Sales and inventory management
+ Employee staffing, training, and development
+ Financial management
+ Customer service leadership
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
Essential Functions:
1. Management
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store's crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
2. Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
**Required Qualifications**
+ Deductive reasoning ability, advanced analytical skills and computer skills.
+ Advanced communication skills, leadership, supervision, and influencing skill
+ Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
**Preferred Qualifications**
+ Experience as a retail manager or supervisor
**Education**
High School diploma or equivalent preferred but not required.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$17.00 - $29.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 01/12/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Program Operations Manager

87190 Albuquerque, New Mexico Molina Healthcare

Posted 6 days ago

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Job Description

**Job Description**
**Job Summary**
The In-Home Assessment Program Manager is part of our innovative Risk Adjustment department to assist our diverse team of data leaders, risk adjustment experts, and developers in the development and implementation of business strategies, operations and vendor management related to in-home assessment activities in all government lines of business impacted by the regulatory risk adjustment payment model.
They will be assist with implementing and managing the in-home assessment program that leads to the overall achievement of improved risk score accuracy, compliancy and completeness in risk adjustment revenue for all government lines of business to better support overall population heath management, reduce gaps in care and drive medical loss ratio (MLR) targets. In conjunction with the Manager of the In-Home Assessment Program, this role supports the strategic direction and organization of corporate initiatives to facilitate achievement of the in-home assessment program.
**Knowledge/Skills/Abilities**
This role interacts and supports regulatory agency policy and procedures by acting as a key business partner to the Director, Prospective Programs, Market & Segment Leaders, health plan teams, member services, provider services, external vendors, actuary, and finance. Direct reports to the manager include program specialist.
The position's essential functions are as follows:
- Collaborates with colleagues to implement and manage in-home assessment program and contracted vendors.
- Responsible for tracking and monitoring success of in-home assessment program against set goals, develops corrective action plans for program and partnering vendors, communicates program progress.
- Develops and maintains program work plans, workflows, and related program documentation.
- Oversees day-to-day vendor relationship, invoice payments, performance, issue resolution, and corrective action plans as needed.
- Maintains compliance with all policies and procedures.
- Adheres to all confidentiality and HIPAA requirements as outlined within Policies and Procedures in all ways and at all times with respect to any aspect of the data handles or services rendered in the undertaking of the position.
- Fulfills those responsibilities and/or duties that may be reasonably provided by Molina for the purpose of achieving operational and financial success of the Company.
**Job Qualifications**
**Required Education**
- Associates or Bachelor's Degree in Public Health, Business, Finance or equivalent combination of education and experience
**Required Experience**
- 3 years managed care experience, preferably with a national or multi-location organization
- Experience in a complex healthcare delivery environment, specifically with government sponsored programs, including risk revenue management, strategy and compliancy
- Proven ability to innovate and drive organizational change
- Excellent presentation and communication skills
**Preferred Education**
Graduate Degree preferred
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $77,969 - $155,508 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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Pharmacy Operations Manager

87190 Albuquerque, New Mexico Walgreens

Posted 13 days ago

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Job Description

**Job Description:**
+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
**Operations**
+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
+ Accountable for completion of non-clinical patient calls.
+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
**People & Performance Management**
+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
**Training & Personal Development**
+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
+ Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
**Communication**
+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
**Job ID:** BR
**Title:** Pharmacy Operations Manager
**Company Indicator:** Walgreens
**Employment Type:** Full-time
**Job Function:** Retail
**Full Store Address:** 1201 UNSER BLVD SW,ALBUQUERQUE,NM, -S
**Full District Office Address:** 1201 UNSER BLVD SW,ALBUQUERQUE,NM, -S
**External Basic Qualifications:**
+ High School Diploma, GED, or equivalent.
+ PTCB or ExCPT certification (except in Puerto Rico).
+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.
+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
+ Requires willingness to work flexible schedule, including evening and weekend hours.
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
**Preferred Qualifications:**
+ Previous people management/ leadership experience.
+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:** Non-Specialty
**Store:** 07442-ALBUQUERQUE NM
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Pharmacy Operations Manager

87190 Albuquerque, New Mexico Walgreens

Posted 9 days ago

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Job Description

**Job Description:**
+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
**Operations**
+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
+ Accountable for completion of non-clinical patient calls.
+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
**People & Performance Management**
+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
**Training & Personal Development**
+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
+ Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
**Communication**
+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
**Job ID:** BR
**Title:** Pharmacy Operations Manager
**Company Indicator:** Walgreens
**Employment Type:** Full-time
**Job Function:** Retail
**Full Store Address:** 5001 MONTGOMERY BLVD NE,STE A31,ALBUQUERQUE,NM, -S
**Full District Office Address:** 5001 MONTGOMERY BLVD NE,STE A31,ALBUQUERQUE,NM, -S
**External Basic Qualifications:**
+ High School Diploma, GED, or equivalent.
+ PTCB or ExCPT certification (except in Puerto Rico).
+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.
+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
+ Requires willingness to work flexible schedule, including evening and weekend hours.
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
**Preferred Qualifications:**
+ Previous people management/ leadership experience.
+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:** Non-Specialty
**Store:** 00023-ALBUQUERQUE NM
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Warehouse Operations Manager (4539)

87190 Albuquerque, New Mexico Three Saints Bay

Posted 9 days ago

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Job Description

**Warehouse Operations Manager (4539)**
Location **Albuquerque, NM**
Job Code **4539**
# of Openings **1**
Apply Now ( are seeking a **Warehouse Operations Manager** . **OLH Technical Services, LLC** is a Systems Engineering and Logistics & Program Management Firm that is an 8(a) Program certified, Alaska Native Corporation (ANC)-owned, Small Disadvantaged Business (SDB).
**Position Responsibilities:**
+ Accomplish warehouse operations human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
+ Achieve warehouse operations operational objectives by contributing warehouse operations information and recommendations to strategic plans and reviews.
+ Prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems, complete audits, and identify trends.
+ Meet warehouse operations financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
+ Develop warehouse operations systems by determining product handling and storage requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management, and shipping.
+ Accomplish warehouse operations and organization mission by completing related results as needed.
**Position Requirements:**
+ U.S. Citizen.
+ Must be able to acquire a fully adjudicated Background Investigation (BI).
+ Eight (8) years of experience is required in organizing, directing, and managing warehouse operations, contract logistics and maintenance operations support functions and multiple complex and inter- related project tasks.
**Position is located in** **Albuquerque, New Mexico.**
**Apply at:** ** Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
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Fleet Maintenance Operations Manager

87190 Albuquerque, New Mexico Ryder System

Posted 9 days ago

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Job Description

_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
**Job Description** :
**Summary**
The " **Ops Manager** " manages the operations and personnel for locations with approximately 450 truck units. The Ops Manager must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. The Ops Manager is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all Ryder shop positions, the Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures.
This role may also be a developmental position to prepare incumbents for the Senior Operations Manager role because **_w_** **_e allow you to carve out your own career path and promote from within_** , based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, and a discount on shares!
**Shop Location: Albuquerque, NM**
**Salary - Bonus**
**Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant's skills; prior relevant experience; certain degrees or certifications, etc.**
**Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.**
**Essential Functions**
+ Operations Management:Responsible for the oversight of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.Directly involved in strategic Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair.Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.Oversee the execution of the Workflow Management process.
+ Labor Management:Provides leadership, training and development to a management team assigned to the branch(es) to include the Operations Manager, Operations Supervisors, Technicians In Charge and Customer Service Coordinators.Responsible for Performance Management of all assigned personnel.Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.Evaluates and makes recommendations for future staffing based on changes to the business environment.Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning
+ Customer Management:Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements.Oversight to ensure successful execution of the Customer Communication Protocol.Partner with the Sales Team to ensure proper scoping of prospective new business opportunities and identify opportunities for growth within existing customer base.Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.Conduct customer visits and Annual Reviews as required by the Customer Care Plan
+ Financial Management:Directly involved in strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors.Oversight and exception management of Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation.Responsible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity.Responsible for the successful execution of the Warranty process and maximizing warranty recovery.Ensure data integrity in the Shop Management Online system.
+ Asset Management:Directs his/her management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.Prioritize and approve shop tooling and equipment requirements based on needs and scope.Management and oversight of vehicle specifications and vehicle in-service/out-service process.Provide expert insight during business unit asset management review.Ensure all vehicles have required specifications in SAM.Oversight of Parts Inventory management, policies and procedures
+ Quality Management:Involved in strategic quality planning by developing corrective action and counter measures to operational quality issues.Oversight of Quality Inspection of PM & repairs, including In Process Reviews of non-PM work.Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives.Ensure Cleanliness and quality of repair for all maintained vehicles.Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.Comply with Safety and EPA regulations and requirements
**Additional Responsibilities**
+ Performs other duties as assigned.
**Skills and Abilities**
+ Strong sense of personal accountability and a proven track record of achieving desired results
+ Strong verbal and written communication skills
+ Ability to work with reporting systems to pull data for analysis and decision making (preferred)
+ Dmonstrated commitment to a safe work environment, quality execution and customer service as evidenced by previous experience and performance track record
+ Ability to build strong customer relationshipsDemonstrated customer service focus, work flow analysis and management skills
+ Demonstrates problem solving skillsSolves complex operational problems with assistance
+ Resolves critical customer issues with minimal assistance
+ Able to lead, train and develop a self-directed workforce, including effective delegation skills and ability to manage assigned responsibilities
+ Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
+ Ability to work independently and as a member of a team
+ Flexibility to operate and self-driven to excel in a fast-paced environment
+ Capable of multi-tasking, highly organized, with excellent time management skills
+ Detail oriented with excellent follow-up practices
+ Exposure to working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics required
+ Maintenance and Technical experience in a shop environment preferred
+ Experience using Microsoft word and excelintermediate preferred
+ Experience with Fleet Management Software preferred
**Qualifications**
+ H.S. diploma/GED required
+ Associate's degree preferred
+ Four (4) years or more experience in an operations environment or demonstrated success in a Ryder role. required
+ Three (3) years or more supervisory experience. required
+ Exposure to working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics. required

**Travel:** 1-10%
**Safety Sensitive**
Non-Regulated Tech
**DOT Regulated:** No
**#LI-RL** **#INDexempt** **#FB**
**Job Category:** Maintenance
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
**Pay Type** :
Salaried
Minimum Pay Range:
$78K
Maximum Pay Range:
$80K
Benefits Information:
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
**Important Note** **:**
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees** **:**
If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
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Operations Manager - TSDF / Distribution / DOT / Hazmat

87190 Albuquerque, New Mexico Republic Services

Posted 9 days ago

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Job Description

**POSITION SUMMARY:** The Operations Manager leads teams, plans and executes operations at their assigned location or business unit and ensures all operations are conducted in a safe, compliant and efficient manner consistent with the Company's established objectives, policies and procedures. Ensures projects, initiatives, and processes conform to established policies, objectives and initiatives, and are in compliance with federal, state and local regulations. Manages resources to accomplish identified priorities and performs the following duties personally or through supervisors.
**PRINCIPLE RESPONSIBILITIES:**
+ Provides technical support to management and employees
+ Participates in site evaluations and prepares inclusive quotes that include: scopes of work, price estimates and contingencies.
+ Makes recommendations for improvement in workflow and project management.
+ Works with governmental and regulatory agencies and maintains community relations.
+ Ensures operations are properly staffed and personnel are properly trained.
+ Participates in budget development and manages operating and capital expenditure budgets and reports.
+ Develops and monitor applicable metrics to measure operational objectives.
+ Evaluates operations to control costs and maintain competitive position.
+ Ensures protection of Company assets through ongoing maintenance of facility infrastructure.
+ Provide support of activities to renew, amend, modify or expand existing licenses or permits consistent with adopted business plans.
+ Ensures implementation of company policies and procedures.
+ Manages the operation in order to meet customer expectations for quality and service.
+ Performs other related duties as assigned.
+ Incumbent works under broad direction and work is guided by program functional objectives.
+ Mentors and trains others.
+ Acts as a subject matter expert within specialty. Has latitude for decision making.
+ Solves highly complex problems, helps to define new standards, leads cross-functional project teams, and oversees changes to and implementation of programs or projects.
+ Supervises employees per organization chart, directly or through supervisors who directly supervise the workers.
+ Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
+ Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
**PREFERRED QUALIFICATIONS:**
+ To perform the duties of this job, the employee must have thorough knowledge of complex regulations specific to the environmental waste industry, management principles and best practices including analysis and evaluation and research methods and strategies.
+ Must be knowledgeable of current industrial safety practices and industrial hygiene and of hazardous waste treatment, storage, and disposal operations.
+ Essential competencies to perform this job include analytical, organizational and problem solving skills; must be detail oriented and possess technical aptitude.
+ Ability to work under pressure, exercise independent judgment and select effective course of action while controlling resources and expenditures.
+ Knowledge of Excel, Word, and PowerPoint applications is essential.
**MINIMUM QUALIFICATIONS:**
+ 5+ years of progressively responsible experience.
+ Knowledge of hazardous waste management.
+ 3 years supervisor experience.
**Rewarding Compensation and Benefits**
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
_The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
**ABOUT THE COMPANY**
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
+ **Safe** : We protect the livelihoods of our colleagues and communities.
+ **Committed to Serve** : We go above and beyond to exceed our customers' expectations.
+ **Environmentally Responsible:** We take action to improve our environment.
+ **Driven** : We deliver results in the right way.
+ **Human-Centered:** We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
**STRATEGY**
Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
**Recycling and Waste**
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.
**Environmental Solutions**
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
**SUSTAINABILITY INNOVATION**
Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
**RECENT RECOGNITION**
+ Barron's 100 Most Sustainable Companies
+ CDP Discloser
+ Dow Jones Sustainability Indices
+ Ethisphere's World's Most Ethical Companies
+ Fortune World's Most Admired Companies
+ Great Place to Work
+ Sustainability Yearbook S&P Global
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Area Quality Operations Manager- Kiewit Nuclear Solutions

87190 Albuquerque, New Mexico Kiewit

Posted 9 days ago

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Job Description

**Requisition ID:**
**Job Level:** Mid Level
**Home District/Group:** Kiewit Nuclear Solutions
**Department:** Quality
**Market:** Nuclear
**Employment Type:** Full Time
**Position Overview**
Located at the project location, the **Area Quality Operations Manager** is responsible for the development, implementation, and management of a contract-specific Project Quality Plan (PQP) and all other quality related functions necessary to deliver the project fully compliant with the contract documents. The PQM is a member of the project management team, and therefore must be able to work with minimal supervision, interact professionally with the project team and client personnel, have excellent written / verbal communication and conflict resolution skills, manage a diversified workload and challenging situations efficiently and effectively, have a Continuous Improvement (CI) and Total Quality Management (TQM) mentality, and takes the lead role in managing quality on the project.
The AQOM is the chief quality representative on the project and has full stop work authority for matters related to quality.
**District Overview**
Kiewit Nuclear Solutions. is a full-service engineering, project management, and construction provider operating across North America. Our experience and expertise span all aspects of the nuclear-related market from carbon-free, small modular reactors to Dept of Energy science, environmental and nuclear security mission capabilities. With these broad capabilities, we operate in the power utility, renewable energy, industrial, and infrastructure markets. As part of Kiewit, we are integrated with 135 years of construction and engineering excellence that provides wholistic solutions, differentiating our team from the rest of the industry.
Our rapidly growing nuclear solutions business has opened new locations across North America to strengthen our market presence while executing work within the communities we live within and support. We are committed to build upon our history as one of the safest companies to work for by equipping our craft and staff with the best technology, processes, equipment, tools and safety programs available.
We are an innovative team that prides itself on excellence through continuous improvement and an unwavering commitment to deliver for our clients. Our staff collaborates with Kiewit's vast internal network of resources that span heavy civil and infrastructure, vertical and commercial buildings, industrial, as well our oil and gas and power generation markets, to drive safe and cost-effective solutions that achieve client expectations and further Kiewit's core values of People, Integrity, Excellence, and Stewardship.
On our team, you'll have the opportunity to see, design and construct more than you ever imagined. Working hard will not only bring you satisfaction from a job well done, but it will help propel your career forward faster than you might expect. Kiewit's culture encourages training, developing your skills, and tailoring your experience and knowledge to allow you to take on projects that impact millions across North America. With top-notch health benefits, a wealth-building 401k plan, and unbeatable growth opportunities, joining Kiewit can bring a lifetime of personal success and satisfaction.
**Location**
_Location:_ May be located at a Kiewit Nuclear Solutions (KNS) project site or KNS District offices.
**Responsibilities**
Manage the development and implementation, of a contract-specific Project Quality Plan (PQP)
Review and approve subcontractor quality plans to ensure compliance with contractual requirements
Ensure quality staff is adequately assigned, trained, and qualified to execute the PQP and that all project staff has access to the appropriate quality resources
Responsible for the implementation and oversight of a Nuclear Quality Assurance Program in a construction environment, to include, but not limited to, issues management, nonconformance reporting, subcontractor oversight, internal assessments/audits, causal analysis, commercial grade dedication, inspections, procurement oversight, and commissioning and turnover.
Lead and mentor junior QA/QC personnel to ensure the correct behaviors are developed and reinforced.
Maintain a positive, collaborative relationship with the Client team while understanding their requirements and expectations while continuing to reinforce a nuclear safety culture.
Interpret quality standards and regulatory requirements and define implementation strategies.
Collaborate closely with district quality management to ensure consistent implementation across the company.
Coordinate and perform causal analysis investigations on project-related issues.
Coordinate and perform QA audits and assessments on the QMS, PQP, subcontractor quality plans, and other processes / procedures (which may include other business unit functions). Document findings and assign / implement effective Corrective Actions
Analyze findings to identify trends that could be potential risks to the project. Work with the project management team to develop and implement mitigation strategies to remove or reduce those risks
Promote Continuous Improvement and the timely reporting of all conditions that affect the project
Be actively engaged in operation planning sessions, providing input from a Quality standpoint and ensuring that Inspection and Test Plans (ITP) are developed for all operations
Ensure that all Quality documentation required for project turnover is completed, compliant with contractual requirements, and stored in an organized manner
Routinely speak and /or present at meetings to promote quality goals / objectives and to discuss issues
Perform routine performance reviews with all project Quality staff
May perform other duties as assigned
#LI-LH1
**Qualifications**
A four-year degree, preferred in engineering, science, or technical college degree plus ten (10) years of nuclear quality experience in a Department of Energy (DOE) or Nuclear Regulatory Commission (NRC) environment is REQUIRED.
A thorough knowledge, understanding, and experience implementing a Nuclear Quality Management Systems (QMS), the Nuclear market, and the EPC contractual model (typical scopes, schedules, and contractual requirements) in order to develop and implement the project-specific quality program
A broad working knowledge of the trades, disciplines, associated special processes, inspection and testing techniques. Nuclear construction codes, standards, and jurisdictional requirements (ACI, AWS, ASME, ASTM, EPRI, NRC, DOE , etc.) associated with the Nuclear market
Self-starter with organizational, managerial, and leadership skills. Must be able to manage teams, have effective organizational, time management, and problem-solving skills.
Strong verbal and technical writing skills. Must be able to communicate to large groups of craft personnel as well as management and client teams
NQA-1 qualified lead auditor or the ability to qualify within 1 year highly desirable.
Experience performing and managing the commercial grade dedication process.
ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE) or similar certification is recommended.
Additional certifications from AWS, ACI, ASNT, ASQ, NACE, etc. are advantageous
Current or previous experience in Nondestructive Testing is recommended.
Ability to freely access all points of a construction site in wide-ranging climates and environments
Ability to relocate/travel to project locations as required.
Other Requirements:
- Regular, reliable attendance
- Work productively and meet deadlines timely
- Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment
- Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
- Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
- May work at various different locations and conditions may vary
Base Compensation: $219,000/yr - $230,000/yr
(Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location)
We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
Equal Opportunity Employer, including disability and protected veteran status.
Company: Kiewit
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Senior Project Manager, Claims Operations

87190 Albuquerque, New Mexico Molina Healthcare

Posted 12 days ago

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Job Description

**JOB DESCRIPTION**
**Job Summary**
Manages people who are responsible for internal business projects and programs involving department or cross-functional teams of subject matter experts, delivering products through the design process to completion. Plans and directs schedules as well as project budgets. Monitors the project from inception through delivery. May engage and oversee the work of external vendors. Assigns, directs and monitors system analysis and program staff. These positions' primary focus is project/program management, rather than the application of expertise in a specialized functional field of knowledge although they may have technical team members.
**Expanded Scope:**
The Senior Project Manager for Claims Operations drives complex, multi-workstream initiatives that span people, process, data, and technology. Key areas include:
+ Strategy & Road mapping: Translate business strategy into a prioritized project roadmap; define scope, OKRs/KPIs, value hypothesis, and measurable success criteria (e.g., first-pass resolution, auto-adjudication rate, claims cycle time, audit findings, cost-to-serve).
+ Process Optimization: Lead current/future-state mapping, root cause analysis, and continuous improvement (Lean/Six Sigma). Design scalable workflows and controls across intake, adjudication, adjustments, appeals/grievances, and payment integrity.
+ Technology Enablement: Oversee requirements, configuration, and testing for platforms such as Salesforce (case management, integrations), QNXT (or similar core claims), RPA/automation, and analytics/reporting (e.g., SQL/Excel, BI tools).
+ Delivery Excellence: Plan and execute across Waterfall/Agile or hybrid approaches; lead UAT, cutover, and post-go‑live; steward change management (training, SOPs, job aids, communications).
+ Risk, Compliance & Quality: Ensure alignment to CMS, HIPAA, state regulations, and audit readiness. Establish governance, RAID (risks/assumptions/issues/dependencies), and quality gates throughout delivery.
+ Vendor & Stakeholder Management: Manage SOWs and partner performance; facilitate executive steering, operational readiness, town halls, and cross-functional standups.
+ People Leadership & Culture: Model a high-performance, collaborative culture; mentor PMs/analysts; promote data-driven decision making and continuous improvement.
**KNOWLEDGE/SKILLS/ABILITIES**
+ **Project & Portfolio Leadership**
+ Leads high dollar, multi-workstream programs; sets cadence (steering committees, status reports, dashboards), manages budget, resources, and critical path.
+ Balances capacity across initiatives; aligns with PMO standards, stage gates, and financial controls.
+ **Operational & Regulatory Acumen (Healthcare/Claims)**
+ Deep understanding of claims lifecycle, EDI transactions, payment integrity, provider data, appeals/grievances, and audit/compliance (CMS, HIPAA, NCQA, state regs).
+ Designs and embeds controls, SLAs, and quality checks to support audit readiness and reduce rework.
+ **Process Improvement & Change Management**
+ Applies Lean/Six Sigma for waste reduction and throughput gains
+ Executes structured change management including stakeholder engagement, training plans, SOPs/job aids, and communications.
+ **Technical Fluency & Data Literacy**
+ Translates business needs into requirements and test cases; manages integrations across Salesforce, core claims (e.g., QNXT), and data pipelines.
+ Builds and interprets KPI dashboards; uses SQL/Excel or BI tools to analyze performance and inform decisions.
+ **Communication & Influence**
+ Crafts clear exec-ready updates, risk narratives, and decision papers; negotiates tradeoffs; escalates with options and quantified impacts.
+ Facilitates across operational, clinical, compliance, finance, and IT stakeholders.
+ **Execution Excellence**
+ Strong organization, prioritization, and time management in fast-paced environments; anticipates dependency and adoption risks; drives on-time, on-budget delivery.
**Tools/Methods (examples):** Salesforce, QNXT (or similar core claims), JIRA/Azure DevOps, MS Project/Smartsheet, Visio/Miro/Lucid, SQL, Excel, PowerPoint, Power BI/Tableau, Confluence, ServiceNow; Lean/Six Sigma; Agile/Waterfall/Hybrid.
**JOB QUALIFICATIONS**
**Required Education**
+ Bachelor's Degree or equivalent combination of education and experience
**Required Experience**
+ 5-7 years of project/program management with direct impact on Claims Operations (adjudication, configuration, appeals/grievances, payment integrity, provider data).
**Preferred Education**
+ Graduate Degree or equivalent combination of education and experience
+ Formal training/coursework in project management, process improvement, change management, or healthcare operations.
+ Specialized training in Salesforce administration, process mapping, UAT/QA, or data analytics.
**Preferred Experience**
+ 7-9 years of project/program management with direct impact on Claims Operations (adjudication, configuration, appeals/grievances, payment integrity, provider data).
+ Proven leadership of multi-vendor, multi-system implementations (e.g., Salesforce + claims core + data/BI) with hybrid Agile/Waterfall delivery.
+ Track record in process mapping, workflow redesign, automation (RPA/integration), and control design to improve accuracy and cycle times.
+ Experience creating and delivering training, SOPs, job aids, and communications; leading readiness, cutover planning, and post-go live stabilization.
+ Hands-on governance, quality assurance, risk management, and escalation handling in a regulated environment (CMS, HIPAA, state).
+ Proficiency with Salesforce, QNXT (or similar), SQL, Excel, JIRA/Azure DevOps, and PM/visualization tools (MS Project/Smartsheet, Power BI/Tableau).
+ Experience facilitating high-visibility forums (executive steering, town halls, implementation readiness reviews); prior people leadership or mentoring of PMs/analysts is a plus.
+ Strong analytical, organizational, and communication skills; adept at managing multiple priorities and influencing across levels.
**Preferred License, Certification, Association**
+ PMP (Project Management Professional) strongly preferred.
+ Lean Six Sigma Black Belt preferred (Green Belt considered).
+ Agile/Scrum certification (e.g., CSM, PMI-ACP, SAFe) desirable.
+ Salesforce Administrator or relevant platform certification a plus.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $77,969 - $155,508 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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Program Operations Manager

87144 Rio Rancho, New Mexico Molina Healthcare

Posted 6 days ago

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Job Description

**Job Description**
**Job Summary**
The In-Home Assessment Program Manager is part of our innovative Risk Adjustment department to assist our diverse team of data leaders, risk adjustment experts, and developers in the development and implementation of business strategies, operations and vendor management related to in-home assessment activities in all government lines of business impacted by the regulatory risk adjustment payment model.
They will be assist with implementing and managing the in-home assessment program that leads to the overall achievement of improved risk score accuracy, compliancy and completeness in risk adjustment revenue for all government lines of business to better support overall population heath management, reduce gaps in care and drive medical loss ratio (MLR) targets. In conjunction with the Manager of the In-Home Assessment Program, this role supports the strategic direction and organization of corporate initiatives to facilitate achievement of the in-home assessment program.
**Knowledge/Skills/Abilities**
This role interacts and supports regulatory agency policy and procedures by acting as a key business partner to the Director, Prospective Programs, Market & Segment Leaders, health plan teams, member services, provider services, external vendors, actuary, and finance. Direct reports to the manager include program specialist.
The position's essential functions are as follows:
- Collaborates with colleagues to implement and manage in-home assessment program and contracted vendors.
- Responsible for tracking and monitoring success of in-home assessment program against set goals, develops corrective action plans for program and partnering vendors, communicates program progress.
- Develops and maintains program work plans, workflows, and related program documentation.
- Oversees day-to-day vendor relationship, invoice payments, performance, issue resolution, and corrective action plans as needed.
- Maintains compliance with all policies and procedures.
- Adheres to all confidentiality and HIPAA requirements as outlined within Policies and Procedures in all ways and at all times with respect to any aspect of the data handles or services rendered in the undertaking of the position.
- Fulfills those responsibilities and/or duties that may be reasonably provided by Molina for the purpose of achieving operational and financial success of the Company.
**Job Qualifications**
**Required Education**
- Associates or Bachelor's Degree in Public Health, Business, Finance or equivalent combination of education and experience
**Required Experience**
- 3 years managed care experience, preferably with a national or multi-location organization
- Experience in a complex healthcare delivery environment, specifically with government sponsored programs, including risk revenue management, strategy and compliancy
- Proven ability to innovate and drive organizational change
- Excellent presentation and communication skills
**Preferred Education**
Graduate Degree preferred
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $77,969 - $155,508 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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