1,648 Manufacturing Plants jobs in the United States

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.

• Develop lasting relationships with great people.

• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

IT/OT Networks Administrator II – Multi-Site Manufacturing Plants

The role of IT Administrator II – IT/OT Networks is responsible for day-to-day administration required to support network infrastructure as well as the IT convergence and security of Niagara’s OT infrastructure. This includes network operations and network security resources based on system requirements and advanced troubleshooting of these implementations in a distributed environment to ensure continued business operations.

This is a hands-on operational role with on-call responsibilities, maintaining SLAs for the infrastructure supporting Niagara’s critical business applications hosted in the datacenters and remote manufacturing facilities.

• Leverage tools like Cisco Catalyst Center and SolarWinds to monitor and analyze the performance of existing wired and wireless networks at all Niagara sites to identify deficiencies and implement optimization strategies for improved network efficiency and end-user experience.

• Proficient knowledge of:

• VPN Technologies & Concepts such AnyConnect and GlobalProtect

• Cisco routing and switching technologies (IOS CLI & GUI Adds/Moves/Changes)

• Cisco and Palo Alto Firewalls

• Working knowledge of Operational Technology (OT) systems such as SCADA, PLCs, HMIs, ICS and their integration into IT systems.

• Leverage OT monitoring tools such as Claroty and CyberVision to monitor environments for performance issues, anomalies and security risks.

• Experience with industrial protocols such as Siemens, Allen-Bradley and Modbus.

• Act as a liaison between manufacturing technology and IT infrastructure teams within Niagara.

• Respond to and assist in resolving technical issues within OT environments, including SCADA and control networks, ensuring minimal impact on production.

• Execute tasks associated with departmental projects to ensure timely completion.

• Implement and monitor security policies & procedures.

• Maintain networking equipment, configurations, and logs / Assist with network Moves, Adds, Changes

• Execute implementation of new systems and upgrades to existing systems.

• Maintain and update documentation, execute firmware and patch deployment to network devices.

• Review event logs, packet captures, etc. to review as needed to investigate root cause analysis.

• List if any travel is required using percentage of time:

• 25% - on average travels 1 week out of the month

• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Required:

• 2-4 years of experience in a Networking Administrator IT/OT technical role

*experience may include a combination of work experience and education

• Preferred:

• 4-6 years of experience in a Network Administrator IT/OT technical role

*experience may include a combination of work experience and education

Competencies

Additionally, the IT Administrator – IT/OT Networks is expected to demonstrate:

• Technical Proficiency: Experience and background in the relevant technologies of the role. The ability to stay abreast of new technologies and adapt / apply them to changing business environments. Includes the ability to educate oneself on technologies through not only formal training, but self-study and research. Includes the ability to foster strong vendor and partner relationships.

• Troubleshooting Skills: Ability to analyze complex network issues quickly; Emphasis on troubleshooting ability and problem resolution for application issues, network issues and mitigation of OT communication issues.

• Project Management Skills, Time-Management Skills and Documentation Skills: The ability to prioritize, coordinate and manage multiple tasks / projects simultaneously. Includes information organization skills, design drawing and documentation.

• Communication Skills: Excellent written and oral communication skills; ability to communicate effectively to all levels of technical staff, end-user communities, and various levels of management.

• Converged Network Concepts

• Router ACL Configuration/Troubleshooting

• Cisco switches and routers

• Routing Protocols (emphasis on EIGRP and BGP)

• Software Defined Network Technologies & Concepts (DMVPN, SD-WAN) a plus

Additionally, IT Administrator – IT/OT Networks is expected to demonstrate:

• Ability to build relationships internally and externally

• Strong business acumen

• Proven leadership qualities

• Strong problem solving/ analysis abilities

• Teamwork Orientation

• Outstanding Customer/Client Focus

• Strong Technical Capacity

Education

• Minimum Required:

• Associate's Degree

• Preferred:

• Bachelor's Degree in Computer Science, related field, or equivalent work experience

Certification/License:

• Required: CCNA or similar certification or equivalent work experience

• Preferred: CCNP

Foreign Language

• Required: None Required

• Preferred: Elementary Proficiency, Spanish

Typical Compensation Range

Pay Rate Type: Salary

$96,309.20 - $139,648.35 / Yearly

Benefits

• Los Angeles County applicants only * Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.

Niagara Bottling, LLC has been family owned and operated since 1963. Niagara is a leading bottled water manufacturer in the U.S., supplying major retailers across the nation. With incredible growth over the past several years, the career possibilities at Niagara are endless!

Niagara’s culture is fast-paced, innovative and intensely collaborative. Our Team Members are passionate, driven and always find a way to get the job done. We work hard and play hard while staying true to our family atmosphere.

From competitive benefits and retirement options to educational reimbursements, ongoing training courses and exciting career advancement opportunities, at Niagara we truly take care of our Team Members.

We hope that you consider joining our Niagara family!

Niagara Bottling LLC is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.

Job Description

Job Description

Shuster's Building Components is considering applicants to join our team. Shuster's is a wholesale interior and exterior door manufacturer that has been serving the building supply industry for over 70 years. We are a family-owned company that conducts business to create the best experience for both our customers and employees, the reasons our reputation in the industry is second to none. A random survey of 30% of employees, with an average tenure of approximately 9 years, cite the following reasons for appreciating their employment at the plant:

• Compensation combined with measurable bonus incentives
• Great teammates and comradery
• Excellent work hours
• Excellent benefits and retirement
• Family owned with good management
• Extreme pride in our products and services

Please, if your qualifications do not meet the following criteria, please do not apply.

Job Summary:

Shuster's Building Components is looking for applicants in warehouse/production management in our manufacturing facility.

The applicant needs to be proficient in:

• Production line manufacturing
• Warehouse planning & organization
• Staffing Management & Training
• Quality Control Management

**A REQUIREMENT OF APPLICATION IS TO DRAFT A DOCUMENT WITH YOUR RESUME DESCRIBING YOUR EXPERIENCES IN THESE POSITIONS. **

Physical Requirements:

• Must be able to lift interior and exterior door units up to 100# consistently throughout a work shift
• Must be able to work in seasonal temperatures ranging at times from 0°ree; - 100°ree;
• Must be able to be on your feet throughout the work shift of 8-10 hours
• Be able to work overtime, approximately 50 hours weekly or more

Compensation and benefits

• Compensation
  • An industry standard wage structure is supplemented with a monthly bonus structure that is based on monthly profitability.
  • To be considered for this opportunity, you must be drug free, have a clear background, show to work daily and on time, and have an excellent work history.

• Benefits:
• Health and Dental benefits *
• 401K retirement plan*
• Disability insurance*
• Life Insurance*
• Optional Vision insurance*
• Optional Term Life Insurance*
• Optional Supplement Insurance*
• Paid Holidays*
• Earned Vacation*

Job Description

Job Description

Position Title
Production Management Intern
Company Overview
Bee Sweet Citrus, Inc. is a grower, packer, and shipper of citrus and is a leader in today’s agriculture industry. Bee Sweet Citrus Inc. is a family owned and operated company, providing over 10 different varieties to its consumers. Located in the heart of California’s Central Valley, Bee Sweet Citrus, Inc. is focused on innovation, sustainability, and customer satisfaction.
Job Overview
Bee Sweet Citrus is seeking an optimistic, committed, and motivated student who is currently studying Agriculture Business (or other related degrees), to engage in the management of its fresh citrus production lines. This internship will require a minimum of 20 hours a week, in order to obtain the wide-ranging experience needed to succeed in this internship. Internships typically last three months, however, this internship may be extended based on your 90-day evaluation.

We offer hands-on experience to ensure you receive the maximum of knowledge while shadowing an experienced production manager. During your first week at Bee Sweet Citrus, you will follow a rotating schedule where you will learn all of the company’s departments and processes.

Duties/Responsibilities
 

• You will be partnered with an experienced production manager to ensure we continue to produce high-quality fruit to our customers
• Assist with the management of several employees including packers, graders, machine operators, and forklift drivers.
• Assist the production manager on ensuring company’s policies are being followed
• Assist management with the enforcement of our food safety and general safety programs
• Oversee state-of-the-art machinery and equipment to ensure efficiency with the assistance of the production manager
• Communicate with leadership to present new ideas and streamline processes
• Assist with providing day-to-day reporting to upper management and sales team to ensure production facility is running efficiently
• Identify and resolve problems timely and efficiently while providing guidance and training to the production team

Required Skills/Abilities

• Knowledge of basic computer skills
• Knowledge of quality control and other techniques to maximize the effective manufacture and distribution of goods.
• Understanding of quality standards and health and safety regulations
• Ability to work effectively and efficiently independently and in a team setting
• The ability to communicate information and ideas in writing so others will understand
• The ability to tell when something is wrong or is likely to go wrong

Physical Requirements

• Must be able to think rationally and apply logic during high-stress situations
• Must be able to adhere to process protocol
• Must be able to complete tasks in a noisy environment

Experience

• Enrolled in an accredited university or college
• AG Business majors or related degree 

Pay Offered/Benefits

• $17.00 per hour
• Health wellness program that covers regular doctor visits, eye exams, etc. with only a minor copay
• Scholarship Opportunities

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Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company's portfolio includes many of the world's most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others.

Job Description

Location:

New York, NY

PRODUCTION MANAGER, PRODUCTION MANAGEMENT:

Serve as the contact for coordinating crew, equipment, travel logistics (domestic and internationally), on-site production needs, budgets, permits, contracts, releases, insurance, post-production, scheduling, and various other production requirements.

* Working with various teams and departments to ensure content is produced efficiently and delivered within budget parameters, following established policies and procedures, meeting publishing deadlines, and satisfying creative expectations.


* Provide direction on production process and ensure business requirements are met in a timely manner across all departments involving Production Management, Business Affairs, Programming, Marketing, Sales, Strategy, and Accounting.


* Determine and manage content production budgets, deliverable timelines, and the coordination and logistics for execution.


* Oversee a strong rolodex of freelance crews both domestically and internationally.


* Provide direction on production process and ensure business requirements are met in a timely manner across all departments involving Production Management, Business Affairs, Programming, Marketing, Sales, Strategy, and Accounting.


* Manage, keep track, and report on all aspects of production from development to delivery.


* Provide administrative and internal process support to assigned production activities.


* Provide administrative and internal process support to assigned production activities.



EXPERIENCE & SKILLS REQUIRED:

* A minimum of 3-5 years of Production Management experience.


* College degree required.


* Effective time management and organizational skills.


* Detailed, concise and effective communication and record-keeping.


* Ability to effectively lead a team and implement workflow and process.


* Familiarity of contracting, negotiating, scheduling, and managing vendors and crews.


* Familiarity with permitting, international travel and production requirements.


* Familiarity with budgeting, scouting, obtaining releases, purchase orders, call sheets, booking freelance production crews and equipment, coordinating travel, permitting, scheduling, handling insurance requirements, production and post-production scheduling, reconciling financials, and cost reporting is required.


* Skilled in compliance with contractual obligations, permitting, labor laws, international visa & carnet requirements, safety, and insurance needs.


* Must be computer savvy with skills in G-Suite by Google Cloud and various budgeting, cost reporting, financial, and project management software.


* Familiarity with Camera Equipment, Lighting, Audio, and Post Production Equipment and needs.



This is a guild position.

The expected base salary range for this position is from $83,000-$90,000. Salary offers are based on a wide range of factors including but not limited to relevant skills, training, experience, and education.

In addition to salary and a generous employee benefits package, successful candidates may also be eligible to receive discretionary bonus compensation.

What happens next?

If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company's portfolio includes many of the world's most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others.

Job Description

Location:
New York, NY

PRODUCTION MANAGER, PRODUCTION MANAGEMENT:

Serve as the contact for coordinating crew, equipment, travel logistics (domestic and internationally), on-site production needs, budgets, permits, contracts, releases, insurance, post-production, scheduling, and various other production requirements.

• Working with various teams and departments to ensure content is produced efficiently and delivered within budget parameters, following established policies and procedures, meeting publishing deadlines, and satisfying creative expectations.
• Provide direction on production process and ensure business requirements are met in a timely manner across all departments involving Production Management, Business Affairs, Programming, Marketing, Sales, Strategy, and Accounting.
• Determine and manage content production budgets, deliverable timelines, and the coordination and logistics for execution.
• Oversee a strong rolodex of freelance crews both domestically and internationally.
• Provide direction on production process and ensure business requirements are met in a timely manner across all departments involving Production Management, Business Affairs, Programming, Marketing, Sales, Strategy, and Accounting.
• Manage, keep track, and report on all aspects of production from development to delivery.
• Provide administrative and internal process support to assigned production activities.
• Provide administrative and internal process support to assigned production activities.

EXPERIENCE & SKILLS REQUIRED:

• A minimum of 3-5 years of Production Management experience.
• College degree required.
• Effective time management and organizational skills.
• Detailed, concise and effective communication and record-keeping.
• Ability to effectively lead a team and implement workflow and process.
• Familiarity of contracting, negotiating, scheduling, and managing vendors and crews.
• Familiarity with permitting, international travel and production requirements.
• Familiarity with budgeting, scouting, obtaining releases, purchase orders, call sheets, booking freelance production crews and equipment, coordinating travel, permitting, scheduling, handling insurance requirements, production and post-production scheduling, reconciling financials, and cost reporting is required.
• Skilled in compliance with contractual obligations, permitting, labor laws, international visa & carnet requirements, safety, and insurance needs.
• Must be computer savvy with skills in G-Suite by Google Cloud and various budgeting, cost reporting, financial, and project management software.
• Familiarity with Camera Equipment, Lighting, Audio, and Post Production Equipment and needs.

This is a guild position.

The expected base salary range for this position is from $83,000-$90,000. Salary offers are based on a wide range of factors including but not limited to relevant skills, training, experience, and education.

In addition to salary and a generous employee benefits package, successful candidates may also be eligible to receive discretionary bonus compensation.

What happens next?

If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

Why We Want You

We believe that sharing common values and bringing together ideas from all people of a community triggers more engagement, creativity and performance. By inspiring each other and fostering an inclusive, friendly environment that helps us thrive as individuals we create a unique and cooperative work sphere.

We value diversity and inclusion and care for everybody that supports us with his and her skills.

Find your future with us and join our team!

What You Do

Support the Production Control department's objective to ensure successful new model launch and change point management by strategic planning, leading multiple projects, collaborating with stakeholders, and maintaining system accuracy.

As a part of the above, and on an ongoing basis will also:

• Establish strong team member relations, at all levels and provide support for people development, coaching, and mentoring with a focus on teamwork and inclusion

• Work closely with advisors from Mazda and Toyota

• Manage new projects related to new model introduction and or engineering changes

• Lead internal project management meetings

• Conduct impact analysis and assess change point readiness with key stakeholders

• Relay and maintain accurate process procedures and documentation for communicating change points

• Evaluate project performance and use crisis management skills to help resolve and escalate issues

• Oversee vehicles trials and ensure 100% part readiness and availability

• Manage project budgets

• Participate in supplier readiness planning and preparation confirmation

• Lead part change point management and implementation

• Manage vehicle build of material master data

• Manage special projects as required

• Performs other related duties as assigned by the department

• Be available to work outside of normal work schedule, including but not limited to weekends, holidays, shutdowns, and travel as needed (domestically and internationally)

What You Bring

• High School Diploma or GED

• Demonstrated proficiency in Microsoft Office Suite of Products

• Strong attention to detail, organizational skills, data analysis and mathematical skills

• Experience coordinating, presenting, or leading decision-making meetings

What Will Set You Apart

• Bachelor's Degree (or Higher) in Industrial Engineering, Mathematics, Business Management, Information Technology, related manufacturing bachelor's degrees, or equivalent work experience

• PMP Certification

• Vehicle manufacturing experience within a Body Weld, Paint, Assembly shop, or Tier I OEM suppliers

• Demonstrated ability to develop project strategies, project management, and problem-solving skills

• 2+ years of relevant experience

What We Offer

At Mazda Toyota Manufacturing USA Inc., we offer the opportunity to end each day with a smile and a sense of pride in the work that you do. Our innovative, inclusive environment allows every single one of our team members the chance to learn from others and do something that matters - from building vehicles that lead in quality & value to making a true difference in Mazda Toyota Manufacturing and our hometown North Alabama community.

A few highlights include:

• Comprehensive healthcare and wellness plans
• 401K Savings Plan featuring a company match.
• Paid Holidays and Paid Time Off
• Vehicle Discount Program
• Child Care Assistance Program
• Relocation Assistance (if applicable)

Role Value Proposition:
The US Technology Command Center and Resiliency group provides Production Support and Resiliency Services for applications supporting various US Businesses. Resources from North Carolina, Pennsylvania, and India locations ensure the applications are available and functionally reliable. The Director for Production Management will lead a cross-domain team to ensure service reliability and collaborate with other groups within the Command Center during the restoration of service. The Director will also identify efficiency opportunities, set resource skill improvement goals, and elevate team performance through a focus on SLAs and value-based delivery. The Directory will coach the team to lead communication with Product Owners and Product Managers to prioritize strategic solutions identified based on experiences with production support.
At MetLife, we seek to make a meaningful impact on the lives of our customers and our communities. Global Technology & Operations group (GTO) is a diverse team of Agile practitioners comprised of engineers, developers, and managers with the freedom to create innovative solutions to address core business challenges within MetLife. This role will lead a dynamic team of talented IT professionals and thought leaders responsible for supporting MetLife applications of the US Technology Lines of Businesses. The US Technology Command Center and Resiliency group is a fast-paced, global, multi-cultural environment where time/task management, professionalism, self-study using research and discovery, as well as the ability to work independently and handle multiple tasks for varying technologies are critical skills.
Key Responsibilities:
* IT Production Management oversight, leadership, and ownership of multiple production support teams managing 24x7 production systems environment across Lines of Businesses, owning operational/run activities, support, and troubleshooting efforts.
* Responsible for building high-performance teams by reviewing and evaluating the performance and quality of work produced by the team while ensuring standards are followed and the needs of the business are met.
* Utilize and continuously evaluate and improve Production Support processes, incorporating feedback and adopting standard tools to optimize efficiency.
* Collaborate with ADM teams and Product Owners to identify strategic solutions for repetitive issues impacting customer service and satisfaction.
* Create or utilize automation to move repetitive tasks around reporting, patterns, and themes identification, and provisioning to increase efficiency and reduce human error.
* Deliver IT services & solutions that meet support requirements and SLA schedules within budget and are of high quality.
* Demonstrate strategic thinking and foresight to evolve the business objectives.
* Manage resource allocation, capacity utilization, and delivery of development teams.
Essential Business Experience and Technical Skills:
Required:
* Bachelor's degree in computer science, Information Systems, Business Administration, Finance, Engineering, or other related fields, or equivalent demonstrated work experience and/or certifications.
* 8+ years of overall experience in managing complex projects, testing groups, or production support groups, or comparable business and technical experience.
* At least 3 years of hands-on people management experience, with a proven ability to lead from the front. Skilled in developing and motivating teams across both offshore and onshore locations.
* Strong knowledge of 24x7 Incident Management and Production Support practices with strong technical tools knowledge, such as Synthetic Monitoring, Application Performance Monitoring, Error Rate Monitoring, Splunk, Maestro, or Mainframe monitoring
* Strong multitasker with analytical skills
* Excellent verbal and written communication skills with focused attention to details, as well as demonstrated professionalism and time/task management skills.
* Analytical thinking and decisiveness, multi-tasking, organizational prioritization, problem-solving, and attention to detail skills will drive success in this role.
* Ability to develop value-added relationships across partners is essential, with a sense of ownership and accountability for assignments.
Preferred:
* PMP and or CTP certification.
* Experience with SAFe® Agile.
* Experience with ITIL Services.
* Insurance and/or Financial Industry experience.
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.

Role Value Proposition:
The US Technology Command Center and Resiliency group provides Production Support and Resiliency Services for applications supporting various US Businesses. Resources from North Carolina, Pennsylvania, and India locations ensure the applications are available and functionally reliable. The Director for Production Management will lead a cross-domain team to ensure service reliability and collaborate with other groups within the Command Center during the restoration of service. The Director will also identify efficiency opportunities, set resource skill improvement goals, and elevate team performance through a focus on SLAs and value-based delivery. The Directory will coach the team to lead communication with Product Owners and Product Managers to prioritize strategic solutions identified based on experiences with production support.
At MetLife, we seek to make a meaningful impact on the lives of our customers and our communities. Global Technology & Operations group (GTO) is a diverse team of Agile practitioners comprised of engineers, developers, and managers with the freedom to create innovative solutions to address core business challenges within MetLife. This role will lead a dynamic team of talented IT professionals and thought leaders responsible for supporting MetLife applications of the US Technology Lines of Businesses. The US Technology Command Center and Resiliency group is a fast-paced, global, multi-cultural environment where time/task management, professionalism, self-study using research and discovery, as well as the ability to work independently and handle multiple tasks for varying technologies are critical skills.
Key Responsibilities:
* IT Production Management oversight, leadership, and ownership of multiple production support teams managing 24x7 production systems environment across Lines of Businesses, owning operational/run activities, support, and troubleshooting efforts.
* Responsible for building high-performance teams by reviewing and evaluating the performance and quality of work produced by the team while ensuring standards are followed and the needs of the business are met.
* Utilize and continuously evaluate and improve Production Support processes, incorporating feedback and adopting standard tools to optimize efficiency.
* Collaborate with ADM teams and Product Owners to identify strategic solutions for repetitive issues impacting customer service and satisfaction.
* Create or utilize automation to move repetitive tasks around reporting, patterns, and themes identification, and provisioning to increase efficiency and reduce human error.
* Deliver IT services & solutions that meet support requirements and SLA schedules within budget and are of high quality.
* Demonstrate strategic thinking and foresight to evolve the business objectives.
* Manage resource allocation, capacity utilization, and delivery of development teams.
Essential Business Experience and Technical Skills:
Required:
* Bachelor's degree in computer science, Information Systems, Business Administration, Finance, Engineering, or other related fields, or equivalent demonstrated work experience and/or certifications.
* 8+ years of overall experience in managing complex projects, testing groups, or production support groups, or comparable business and technical experience.
* At least 3 years of hands-on people management experience, with a proven ability to lead from the front. Skilled in developing and motivating teams across both offshore and onshore locations.
* Strong knowledge of 24x7 Incident Management and Production Support practices with strong technical tools knowledge, such as Synthetic Monitoring, Application Performance Monitoring, Error Rate Monitoring, Splunk, Maestro, or Mainframe monitoring
* Strong multitasker with analytical skills
* Excellent verbal and written communication skills with focused attention to details, as well as demonstrated professionalism and time/task management skills.
* Analytical thinking and decisiveness, multi-tasking, organizational prioritization, problem-solving, and attention to detail skills will drive success in this role.
* Ability to develop value-added relationships across partners is essential, with a sense of ownership and accountability for assignments.
Preferred:
* PMP and or CTP certification.
* Experience with SAFe® Agile.
* Experience with ITIL Services.
* Insurance and/or Financial Industry experience.
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.

Role Value Proposition:
The US Technology Command Center and Resiliency group provides Production Support and Resiliency Services for applications supporting various US Businesses. Resources from North Carolina, Pennsylvania, and India locations ensure the applications are available and functionally reliable. The Director for Production Management will lead a cross-domain team to ensure service reliability and collaborate with other groups within the Command Center during the restoration of service. The Director will also identify efficiency opportunities, set resource skill improvement goals, and elevate team performance through a focus on SLAs and value-based delivery. The Directory will coach the team to lead communication with Product Owners and Product Managers to prioritize strategic solutions identified based on experiences with production support.
At MetLife, we seek to make a meaningful impact on the lives of our customers and our communities. Global Technology & Operations group (GTO) is a diverse team of Agile practitioners comprised of engineers, developers, and managers with the freedom to create innovative solutions to address core business challenges within MetLife. This role will lead a dynamic team of talented IT professionals and thought leaders responsible for supporting MetLife applications of the US Technology Lines of Businesses. The US Technology Command Center and Resiliency group is a fast-paced, global, multi-cultural environment where time/task management, professionalism, self-study using research and discovery, as well as the ability to work independently and handle multiple tasks for varying technologies are critical skills.
Key Responsibilities:
* IT Production Management oversight, leadership, and ownership of multiple production support teams managing 24x7 production systems environment across Lines of Businesses, owning operational/run activities, support, and troubleshooting efforts.
* Responsible for building high-performance teams by reviewing and evaluating the performance and quality of work produced by the team while ensuring standards are followed and the needs of the business are met.
* Utilize and continuously evaluate and improve Production Support processes, incorporating feedback and adopting standard tools to optimize efficiency.
* Collaborate with ADM teams and Product Owners to identify strategic solutions for repetitive issues impacting customer service and satisfaction.
* Create or utilize automation to move repetitive tasks around reporting, patterns, and themes identification, and provisioning to increase efficiency and reduce human error.
* Deliver IT services & solutions that meet support requirements and SLA schedules within budget and are of high quality.
* Demonstrate strategic thinking and foresight to evolve the business objectives.
* Manage resource allocation, capacity utilization, and delivery of development teams.
Essential Business Experience and Technical Skills:
Required:
* Bachelor's degree in computer science, Information Systems, Business Administration, Finance, Engineering, or other related fields, or equivalent demonstrated work experience and/or certifications.
* 8+ years of overall experience in managing complex projects, testing groups, or production support groups, or comparable business and technical experience.
* At least 3 years of hands-on people management experience, with a proven ability to lead from the front. Skilled in developing and motivating teams across both offshore and onshore locations.
* Strong knowledge of 24x7 Incident Management and Production Support practices with strong technical tools knowledge, such as Synthetic Monitoring, Application Performance Monitoring, Error Rate Monitoring, Splunk, Maestro, or Mainframe monitoring
* Strong multitasker with analytical skills
* Excellent verbal and written communication skills with focused attention to details, as well as demonstrated professionalism and time/task management skills.
* Analytical thinking and decisiveness, multi-tasking, organizational prioritization, problem-solving, and attention to detail skills will drive success in this role.
* Ability to develop value-added relationships across partners is essential, with a sense of ownership and accountability for assignments.
Preferred:
* PMP and or CTP certification.
* Experience with SAFe® Agile.
* Experience with ITIL Services.
* Insurance and/or Financial Industry experience.
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.