Market Research Manager, Customer Trust Perception

98194 Seattle, Washington Amazon

Posted 10 days ago

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Description
Are you passionate about conducting research that will impact strategic decisions for improving Amazon customer experiences?
The Customer Trust Perception team works to ensure that customers can shop with confidence on Amazon. We conduct quantitative and qualitative research studies to generate customer trust perception insights. Leveraging our research findings, we partner with cross-functional business teams across the company to identify opportunities for improving customer trust throughout every stage of the shopping experience. We continuously innovate in terms of research methodology and developing solutions to scale our impact.
We are looking for a Customer Research Manager to join our growing team! As the Customer Research Manager, you will own the design and execution of deep dive research studies (quantitative and/or qualitative) from start to end. You will influence business strategy by conducting effective research studies and identifying opportunities to innovate on behalf of the customer based on your research.
The right candidate possesses endless curiosity and passion for understanding customer perceptions and behaviors. You have expertise in research design best practices and identifying the appropriate research methodology based on the defined business objectives. You have end-to-end experience conducting robust large scale tracker surveys, as well as strong analytical skills. You have proficiency in deep diving large amounts of data and combining multiple data points to translate research into actionable insights/recommendations. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research studies that facilitate informed decision making.
Key job responsibilities
- Manage the end-to-end execution of a large scale tracker survey.
- Manage all stages of quantitative (e.g., surveys) and qualitative (e.g., focus groups, 1:1 interviews, etc.) customer research studies to answer key business questions, including: research proposals, research methodology design, operational execution, analysis and reporting
- Engage with partner teams to collect input (e.g., key business questions, assumptions, potential initiative ideas) so you can ensure the research study is designed to generate findings that will help inform their strategic decisions
- Identify the proper research method(s) for deep dive research studies based on business objectives, timeline and resourcing
- Conduct survey analysis, identify insights and opportunities, and devise recommendations that will inform business decisions aimed at improving the customer experience
- Dive deep into both qualitative and quantitative data in order to bring forward new insights that inform product innovations
- Communicate research findings and recommendations in clear, concise, and compelling ways to all levels of management
- Influence partner teams across the company to take action based on research findings
- Manage external vendors that we work with for executing research studies
- Identify opportunities to simplify existing research processes and operate more nimbly
- Manage/prioritize research requests from business teams
- Participate in short term and long term strategic planning
Basic Qualifications
- Bachelor's degree in Business, Research, Economics, or a related field of study required
- 3+ years of quantitative/qualitative market research experience, including survey design and execution
- 3+ years of experience utilizing data and analytics to formulate program objectives, solve business problems, and drive process improvements
- Experience with statistical techniques used for survey design and analytics (e.g., statistical significance, Conjoint, MaxDiff)
- Proven ability to work in cross-functional teams, communicate with colleagues in both business and technical roles, and develop processes at scale
Preferred Qualifications
- MBA or Master's degree
- 3+ years of experience in program management, project management, roadmap planning, building processes
- Experience programming in Qualtrics
- Strong proficiency in Excel, including features such as pivot tables and advanced formulas (e.g., VLOOKUP, INDEX, MATCH, etc.)
- Experience working with global cross-functional teams
- Experience using data visualization tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,900/year in our lowest geographic market up to $151,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Senior Market Research Manager, Customer Trust Perception

98194 Seattle, Washington Amazon

Posted 10 days ago

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Job Description

Description
Are you passionate about conducting research that will impact strategic decisions for improving Amazon customer experiences?
The Customer Trust Perception team works to ensure that customers can shop with confidence on Amazon. We are a center of excellence for trust research and conduct quantitative and qualitative research studies to generate customer trust perception insights. Leveraging our research findings, we partner with cross-functional business teams across the company to influence strategic decisions for improving customer trust throughout every stage of the shopping experience.
We are looking for a Sr. Customer Research Manager to join our growing team! As the Sr. Customer Research Manager, you will own the design and execution of research studies (quantitative and/or qualitative) from start to end. You will influence business strategy by conducting effective research studies and identifying opportunities to innovate on behalf of the customer based on your research.
Key job responsibilities
- Manage the end-to-end execution of a large scale tracker survey.
- Manage all stages of quantitative (e.g., surveys) and qualitative (e.g., focus groups, 1:1 interviews, etc.) customer research studies to answer key business questions, including: research proposals, research methodology design, operational execution, analysis and reporting
- Engage with partner teams to collect input (e.g., key business questions, assumptions, potential initiative ideas) so you can ensure the research study is designed to generate findings that will help inform their strategic decisions
- Identify the proper research method(s) for deep dive research studies based on business objectives, timeline and resourcing
- Conduct survey analysis, identify insights and opportunities, and devise recommendations that will inform business decisions aimed at improving the customer experience
- Dive deep into both qualitative and quantitative data in order to bring forward new insights that inform product innovations
- Communicate research findings and recommendations in clear, concise, and compelling ways to all levels of management
- Influence partner teams across the company to take action based on research findings
- Manage external vendors that we work with for executing research studies
- Identify opportunities to simplify existing research processes and operate more nimbly
- Manage/prioritize research requests from business teams
- Participate in short term and long term strategic planning
A day in the life
The Senior Customer Research Manager uses their endless curiosity and passion for understanding customer perceptions and behaviors. You use your expertise in research design best practices and identifying the appropriate research methodology based on the defined business objectives. You use your end-to-end experience conducting robust large scale tracker surveys, as well as strong analytical skills. You use your proficiency in deep diving large amounts of data and combining multiple data points to translate research into actionable insights/recommendations. You use your creative problem-solver skills to deeply understand the business so that you can define the most meaningful and strategic research studies that facilitate informed decision making.
Basic Qualifications
- 7+ years of quantitative/qualitative market research experience, including survey design and execution
- 7+ years of experience utilizing data and analytics to formulate program objectives, solve business problems, and drive process improvements
- Experience with statistical techniques used for survey design and analytics (e.g., statistical significance, Conjoint, MaxDiff)
- Proficiency in Excel
- Experience programming in Qualtrics
- Experience working in cross-functional teams, communicate with colleagues in both business and technical roles, and develop processes at scale
Preferred Qualifications
- MBA or Master's degree
- 6+ years of experience in program management, project management, roadmap planning, building processes
- Strong proficiency programming in Qualtrics
- Experience launching and developing new business programs
- Experience working with global cross-functional teams
- SQL experience
- Experience using data visualization tools
- Strong oral and written communication skills
- Demonstrated ability to work independently and autonomously
- Strategic thinker with the ability to see/understand the big picture
- Detail oriented
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Creative Lead, Reputation Marketing & Insights

98194 Tukwila, Washington Amazon

Posted 4 days ago

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Description Amazon's Reputation Marketing & Insights (RMI) team is seeking an experienced, agile, and tech-forward Creative Lead to define and drive the creative direction for high-impact advertising campaigns that shape how the world sees Amazon. You will lead concept development and execution across digital, video, social, out-of-home, and emerging formats-using AI and new technology to accelerate creative exploration and production. In this role, you will collaborate with senior leaders, mentor creative talent, and raise the bar on work that is strategically grounded, visually distinctive, and built to influence how people see Amazon. You will set an ambitious creative bar that inspires and challenges our in-house and external creative partners, mentoring talent while guiding work from early concept to polished execution. You'll collaborate with senior stakeholders-including Directors and VPs across Communications, Marketing, Legal, and the business-to bring to life original, strategically grounded creative that builds meaningful connections with our audiences. You will bring a forward-thinking mindset to creative exploration, understanding how to thoughtfully integrate new technologies, like AI, to amplify (not replace) human creativity and craft. Success in this role is measured by consistent the caliber of work that influences perception and deepens understanding of Amazon's role in the world. Key job responsibilities Define and direct the creative vision for perception-shifting campaigns across digital, social, video, out-of-home, and experimental channels. Collaborate with external and internal creatives to bring ideas to translate ideas into compelling creative platforms that resonate with a range of audiences. Use technology, e.g., AI, to accelerate concept development, visual storyboarding, and motion treatments-generating high-fidelity options for informed, data-driven decision-making. Partner closely with senior stakeholders to ensure creative solutions align with strategic priorities, audience insights, and brand reputation goals. Direct creative disciplines outside your primary area of expertise. Mentor mid-level creatives and marketing colleagues, fostering tech experimentation, conceptual rigor, and production craft across the team. Lead creative presentations to Directors and VPs, articulating not only what the work is, but why it works Collaborate with producers, editors, and external production companies to integrate assets into final production, ensuring quality and brand safety. Identify and champion opportunities to test emerging creative formats-such as synthetic video, interactive media, and dynamic creative optimization. About the team Reputation Marketing & Insights is a team within Amazon's Communication & Corporate Responsibility organization that focuses on telling Amazon's story to key audiences. We elevate truths about our brand. We meet our audiences where they are and go deep on channel-specific creative. We build marketing plans that persuade our core audiences through best-in-class media tactics and measurement methodology that enables us to optimize towards the principles and platforms that achieve real-world outcomes. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Basic Qualifications - 8+ years of experience in creative direction, art direction, or concept development in advertising, brand, or content marketing. - Proven success leading creative work that influenced brand perception at scale. - Strong conceptual thinking with a portfolio showing both creative originality and executional craft across channels. - Hands-on experience using GenAI tools in the creative process. - Experience presenting to and influencing senior stakeholders (Director/VP level). - Strong skills in Figma and Adobe Creative Suite; able to direct work across formats with exceptional attention to detail. Preferred Qualifications - Experience in public affairs, reputation marketing, or corporate storytelling. - Enthusiasm for experimenting with emerging creative technologies and formats. - Ability to work across U.S. campaigns while contributing to global creative initiatives. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $210,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Creative Producer, Reputation Marketing & Insights

98194 Seattle, Washington Amazon

Posted 10 days ago

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Description
Amazon's Reputation Marketing & Insights team is seeking a Creative Producer to help shape the future of how we deliver advertising campaigns-from idea to execution to iteration. This role blends creative production management with curiosity-driven experimentation, particularly around generative AI tools and scalable creative workflows.
You will support the production of campaigns across multiple formats and channels, while also helping pilot next-gen creative tooling that helps us prototype faster, localize smarter, and produce more engaging content at scale. You will work alongside creative directors, art directors, copywriters, project managers, and production and technology partners to bring bold creative ideas to life-on time and at high quality.
You are excited by the evolving role of AI in advertising, and you are eager to push what's creatively possible with curiosity, craft, and care.
Key job responsibilities
Manage end-to-end creative production process, including developing and maintaining production schedules, resource plans, and workflow documentation across digital, social, video, and experimental formats
Support pilot programs with emerging creative vendors and internal tooling teams; document learnings and implement process improvements based on results
Track and analyze production metrics (time, cost, resource utilization) to identify opportunities for workflow optimization and efficiency gains
Coordinate cross-functional teams and external partners to fulfill production requirements, timelines, and delivery specifications
Build and maintain a centralized knowledge base of AI-enhanced production workflows and best practices to support team adoption
Manage creative production budgets and resource allocation to maximize efficiency while maintaining quality standards
Basic Qualifications
- 3+ years of experience as a creative producer, content operations lead, or production manager in an agency or in-house creative team
- Hands-on experience using AI tools in the creative process (e.g., Midjourney, Runway, Pika, DALL·E, ElevenLabs, etc.) and project management systems
- Proven ability to manage multiple fast-moving projects and collaborate with creatives, strategists, and stakeholders
- High attention to detail and strong project ownership mindset
- Experience managing creative production budgets
Preferred Qualifications
- Experience contributing to cross-team initiatives and process improvements
- Ability to translate creative requirements into executable workflows that are fast, flexible, and high quality
- Experience presenting project updates and results to team stakeholders
- Interest in emerging technologies and their impact on storytelling, production, and scale
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Survey Research Scientist, Strategy and Insights, Reputation Marketing and Insights

98194 Seattle, Washington Amazon

Posted 10 days ago

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Description
As a Survey Research Scientist within the Reputation Marketing & Insights team, your primary responsibility will be to help manage our employee communications research program, including a global tracking survey. The work will challenge you to be resourceful, think big while staying connected to the details, translate survey, focus group results, and advanced analytics into strategic direction, and embrace a high degree of change and ambiguity at speed. The scope and scale of what we strive to achieve is immense, but it is also meaningful and energizing. This is an individual contributor role.
The right candidate possesses endless curiosity and passion for understanding employee perceptions and what drives them. You have end-to-end experience conducting qualitative research, robust large-scale surveys, campaign measurement, as well as advanced modeling skills to uncover perception drivers. You have proficiency in diving deep into large amounts of data and translating research into actionable insights/recommendations for internal communicators. You are an excellent writer who can effectively communicate data-driven insights and recommendations through written documents, presentations, and other internal communication channels. You are a creative problem-solver who seeks to deeply understand the business/communications so you can tailor research that informs stakeholder decision making and strategic messaging tactics.
Key job responsibilities
- Design and manage the execution of a global tracking survey focused on employee communications
- Develop research to identify and test messages to drive employee perceptions
- Use advanced statistical methodologies to better understand the relationship between key internal communications metrics and other related measures of perception (e.g., regression, structural equation modeling, latent growth curve modeling, Shapley analysis, etc.)
- Develop causal and semi-causal measurement techniques to evaluate the perception impact of internal communications campaigns
- Inform the design of an internal dashboard to visualize trends and incoming data
- Identify opportunities to simplify existing research processes and operate more nimbly
- Engage in strategic discussions with internal partner teams to ensure our research generates actionable and on-point findings
Basic Qualifications
- 4+ years of experience using statistical techniques and quantitative and qualitative research, to make political, business, or communications decisions
Preferred Qualifications
- Ability to propose advanced analysis to uncover deeper trends and relationships in the data
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $212,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Vulnerability Mgt Research Analyst

98194 Seattle, Washington EY

Posted today

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At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Today's world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust.
Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value.
**The opportunity**
The Vulnerability Research Analyst at EY is a vital to protecting the firm's digital infrastructure by proactively identifying and evaluating vulnerability-based security threats. This opportunity allows for the utilization and expansion of technical skills in a complex and dynamic environment. The analyst will collaborate with seasoned professionals, fostering a space for knowledge sharing and professional growth. EY's commitment to ongoing training and development ensures the analyst remains at the cutting edge of industry practices. The role offers a chance to make a significant impact on the firm's security posture and impact operational direction.
**Your key responsibilities**
As a Vulnerability Research Analyst at EY, your primary role will be to research and analyze vulnerabilities, using assessment tools and sound analytic techniques to uncover potential security weaknesses. You will interpret technical data to provide actionable intelligence, prioritize vulnerabilities by severity and exploitability, and collaborate with partner teams within Vulnerability Management team to recommend remediation strategies. You will stay updated on cybersecurity trends to improve research capabilities, document findings, prepare risk reports, and participate in incident response activities as needed.
**Skills and attributes for success**
+ Excellent analytical and problem-solving skills
+ Effective communication skills, with the ability to articulate technical information to various audiences
+ A proactive and results-driven individual with a strong sense of ownership
+ Keen attention to detail and a commitment to delivering high-quality work
+ Ability to work independently as well as part of a collaborative team
+ Strong organizational skills with the ability to manage multiple tasks and deadlines
+ A continuous learner with a passion for staying at the forefront of cybersecurity developments
+ Comfortable justifying decisions and assessments
**To qualify for the role you must have**
+ Minimum of 5 years of experience information security
+ Minimum of 3 years in Vulnerability Management and/or research
+ Strong understanding of network protocols, operating systems, databases, and software vulnerabilities
+ Familiarity with industry frameworks and standards such as OWASP, NIST, and CVE
+ Demonstrated experience assessing and communication the risk of vulnerabilities to senior levels of an organization
+ An in-depth understanding of security control functionality in the context of threats
+ An interest and aptitude for engaging stakeholders and developing a functional network of subject matter experts
+ Proficiency developing non-traditional solutions to complex challenges
**Ideally, you'll also have**
+ Purple Team expertise
+ Experience in analytical tradecraft
**What we look for**
We are looking for an experienced, self-driven analyst that can operate with minimal guidance and help develop more junior analysts. The candidate will be able to improve the attack surface while enabling the business. The ideal candidate will seek to improve others while continuously learning and identifying ways to strengthen the organization.
**What we offer you**
The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $91,100 to $70,400. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 109,300 to 193,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
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Clinical Research Budget Analyst

98194 Seattle, Washington University of Washington

Posted 10 days ago

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**Job Description**
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine works to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty medical care to people of the region, and preparing tomorrow's physicians, scientists and other health professionals. Within the large UW Medicine health system, the School of Medicine (SOM) is a world leader in biomedical research, with the largest biomedical research program at a public university based on National Institutes of Health funding and ranking among the top research universities internationally.
The Clinical Trials Office (CTO) supports the clinical research mission of UW Medicine. The CTO is an operational unit within the SOM's Office of Research and Graduate Education charged with providing multi-service support to clinical researchers, bringing important new therapies to our patients in compliance with evolving regulatory requirements.
**POSITION SUMMARY**
The Clinical Trials Office has an outstanding opportunity for a Clinical Research Budget Analyst (Budget Analyst). Reporting to the CTO Manager of Trial Start-up and Special Projects, the Budget Analyst position is responsible for developing and negotiating budgets and payment terms of clinical trial agreements for clinical trials and clinical research studies across multiple therapeutic areas.
This position is responsible for drafting budgets and performing negotiations with industry biotech and biopharma sponsors on complex clinical trial protocols while adhering to aggressive trial start-up timeline goals. Ability to work collaboratively in a group setting in a fast-paced environment is crucial in this role.
**POSITION IMPACT TO THE UNIVERSITY**
Clinical Trials Office is a central clinical research operation with compliance responsibilities and services across the vast portfolio of clinical trials in UW Medicine. The CTO operation has direct impact on UW reputation with major global biotech and biopharma sponsors, the availability of funded clinical trial opportunities in UW pipeline, and UW patients' access to novel therapies. In addition, the CTO plays a key role in mitigating institutional financial and reputational risks by ensuring strict compliance with the CMS and the FDA regulations and guidelines. CTO Budget Analyst is a key position in maintaining secure and fully compliant CTO operation.
**DUTIES AND RESPONSIBILITIES**
**Clinical Trial Budget Analysis and Negotiation (90%)**
+ Perform comprehensive and independent analysis of clinical trial protocols and other study documents, including the research study budget, contract, informed consent, pharmacy and lab manuals, and other supporting documentation.
+ Perform thorough review of study calendars, research coding, and coverage analysis of research procedures in alignment with CMS rules and analyze audit-ready study billing grids.
+ Analyze industry sponsor budget proposal, clinical trial protocol and manuals to develop and negotiate comprehensive study budgets and payment terms.
+ Inform the development and implementation of institutional and multi-institutional clinical trial and accompanying systems.
+ Perform study protocol complexity analysis to drive the proper costing and effort application.
+ Analyze and validate clinical trial financial systems design and operational workflows to optimize performance and productivity.
+ Provide training and education to CTO colleagues, School of Medicine investigators, research staff and practice site staff on research budgeting and billing policies, procedures, and tools.
+ Provide excellent customer service and accurate guidance to clinical research study teams regarding clinical research budgeting and billing policies and procedures. Keep study teams apprised of study status.
+ Track projects through multiple milestone points in the CTO production database to inform analytics. Manage production tickets and communications regarding work performed in compliance with office policies, procedures, and standards.
+ Ensure electronic and paper study files are created, updated, stored, and maintained according to established office practices, customer service standards, and UW record retention policies, from initial contact to study closeout and beyond.
+ Assist faculty, staff, and others in interpreting internal and external research policies, determining applicable review requirements, and facilitating timely budget approval.
**CTO Projects (10%)**
+ Contribute to the development of the CTO metrics and other analytics for internal and external audiences.
+ Assist in the development of standardized procedures and tools for clinical research budgeting.
+ Contribute to the development of the CTO website content, training materials and SOPs.
+ Participate in internal and interdepartmental project teams as assigned.
+ Analyze issues and quiries from clients and escalate as appropriate to the CTO leadership.
+ Perform other duties as assigned.
**MIMIMUM REQUIREMENTS**
+ A Bachelor's degree in science, business, healthcare administration or related field and at least three years' experience with clinical trial budget development and negotiation, coverage analysis, clinical research study coordination or management, health system operations, or other related research or healthcare experience.
_Equivalent education and/or experience will be considered._
**ADDITIONAL REQUIREMENTS**
+ Ability to make positive contributions and work effectively and efficiently in a group environment.
+ Working knowledge of the Medicare Clinical Trials Policy and other Federal, State and institutional clinical research regulations.
+ Exceptional customer service skills.
+ Strong written and oral presentation skills. Ability to communicate effectively with all levels of staff, faculty, management and collaborators.
+ Ability to understand and convey complex policy, financial and scientific/technical information in a manner that is understandable to a wide audience.
+ Ability to teach and mentor others in group settings, in one-on-one sessions and remotely.
+ Ability to prioritize and organize work independently in a fast-paced, high-volume setting.
+ Demonstrated skill in using Microsoft Excel and Access.
**DESIRED QUALIFICATIONS**
+ Master's Degree in business or healthcare administration or related field
+ Experience working in OnCore or other CTMS system.
+ Coverage analysis certification or ACRP or SOCRA credentialing (CCRC, CCRP).
+ Experience working with an intake ticketing system performance.
+ Accounting and finance experience.
+ Experience as a research study coordinator and/or fiscal specialist in a healthcare setting.
**Compensation, Benefits and Position Details**
**Pay Range Minimum:**
$70,308.00 annual
**Pay Range Maximum:**
$105,468.00 annual
**Other Compensation:**
-
**Benefits:**
For information about benefits for this position, visit Shift (United States of America)
**Temporary or Regular?**
This is a regular position
**FTE (Full-Time Equivalent):**
100.00%
**About the UW**
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
**Our Commitment**
The University of Washington is proud to be an affirmative action and equal opportunity employer ( . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at or .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law ( .
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
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